Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hihi Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hihi Beach Holiday Park
Valid Reviews
48 Valid Reviews
The Hihi Beach Holiday Park experience has a total of 49 reviews. There are 48 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 48 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
42% |
| 9/10 | 15 |
|
31% |
| 8/10 | 6 |
|
13% |
| 7/10 | 1 |
|
2% |
| 6/10 | 2 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
4% |
| 1/10 | 1 |
|
2% |
85.63% Average
The raw data average (mean) for all the Hihi Beach Holiday Park valid reviews is 85.63% and is based on 48 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 48 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
25% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
25% |
| 1/10 | 0 |
|
0% |
60.00% Average
The raw data average (mean) for all the Hihi Beach Holiday Park face-to-face reviews is 60.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EZYLFE | 9/10 | 59 days | 100% |
| Jean | 10/10 | 335 days | 95% |
| Chris K. | 10/10 | 396 days | 92% |
| Jackson | 8/10 | 425 days | 89% |
| The White Pearl | 8/10 | 578 days | 80% |
| Elizabeth Keller | 10/10 | 731 days | 70% |
| Dawn | 9/10 | 1096 days | 35% |
| janbear | 6/10 | 1643 days | 6% |
| Ray Tombs | 10/10 | 2162 days | 4% |
| Stefanie | 6/10 | 2192 days | 3% |
| Wendy Munro | 10/10 | 2251 days | 4% |
| Deb Finn | 10/10 | 2251 days | 4% |
| Jen Doherty | 9/10 | 2251 days | 4% |
| Dors Davies | 10/10 | 2282 days | 4% |
| Stefan Beiner | 9/10 | 2343 days | 4% |
| Stuart and Gaye. Victoria, Aus. | 10/10 | 2404 days | 4% |
| The Olivers | 9/10 | 2557 days | 3% |
| Isabel van Megen | 10/10 | 2588 days | 3% |
| Steve and Karen Bryant | 10/10 | 2635 days | 3% |
| Suzanne Bisaillon | 10/10 | 2693 days | 3% |
| Friede Stewart | 10/10 | 2733 days | 3% |
| Leonie Scholten | 10/10 | 2788 days | 3% |
| madibrace | 1/10 | 2892 days | 1% |
| Robert Simpson | 9/10 | 2980 days | 2% |
| Jan Rawnsley | 10/10 | 3012 days | 2% |
| Laurie | 8/10 | 3109 days | 2% |
| Stephanie Oliver | 7/10 | 3182 days | 2% |
| Leslie Lindeman | 9/10 | 3258 days | 2% |
| Azusa Makita | 10/10 | 3355 days | 2% |
| Chris Brasell | 8/10 | 3375 days | 2% |
| Hana Rachfalik | 10/10 | 3398 days | 2% |
| Emma Davies | 10/10 | 3409 days | 2% |
| Anna Bredford | 10/10 | 3414 days | 2% |
| Tamina Schmidt | 9/10 | 3425 days | 2% |
| Ria | 10/10 | 3439 days | 2% |
| Anna Williams | 9/10 | 3439 days | 2% |
| C Young | 10/10 | 3460 days | 1% |
| David Burgi | 9/10 | 3463 days | 1% |
| Dion Burgess | 8/10 | 3740 days | 1% |
| Tracey Moss | 9/10 | 3743 days | 1% |
| Mary Joblin | 9/10 | 3743 days | 1% |
| Steve McLeod | 9/10 | 3743 days | 1% |
| Manuela | 4/10 | 3770 days | 0% |
| Ingo Hoefert | 2/10 | 4000 days | 0% |
| Shelly_Brian | 2/10 | 4808 days | 0% |
| Andreas & Sonja | 9/10 | 4886 days | 0% |
| LandJ | 8/10 | 5173 days | 1% |
| Barbara & Sebastian | 9/10 | 5512 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hihi Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.58% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hihi Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hihi Beach Holiday Park experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.52% |
| 29 | -0.54% |
| 30 | -0.56% |
| 31 | -0.58% |
| 32 | -0.60% |
| 33 | -0.62% |
| 34 | -0.64% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.