Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitangi Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waitangi Holiday Park
Valid Reviews
82 Valid Reviews
The Waitangi Holiday Park experience has a total of 83 reviews. There are 82 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
18% |
| 9/10 | 27 |
|
33% |
| 8/10 | 21 |
|
26% |
| 7/10 | 10 |
|
12% |
| 6/10 | 3 |
|
4% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
82.07% Average
The raw data average (mean) for all the Waitangi Holiday Park valid reviews is 82.07% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
13% |
| 8/10 | 7 |
|
47% |
| 7/10 | 5 |
|
33% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.67% Average
The raw data average (mean) for all the Waitangi Holiday Park face-to-face reviews is 76.67% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 9/10 | 79 days | 100% |
| Mark | 9/10 | 293 days | 95% |
| Henk | 5/10 | 384 days | 71% |
| iona.catley@hotmail.co.uk | 9/10 | 659 days | 75% |
| Jo | 4/10 | 718 days | 47% |
| Stefanie | 6/10 | 870 days | 50% |
| Paulo | 9/10 | 901 days | 54% |
| Jax | 5/10 | 931 days | 39% |
| Marg Dale | 8/10 | 1266 days | 23% |
| The wandering kiwi | 9/10 | 1358 days | 17% |
| Crystal | 8/10 | 1540 days | 10% |
| sara hollander | 9/10 | 1782 days | 5% |
| Sarah | 9/10 | 1782 days | 5% |
| Just a guy | 10/10 | 1783 days | 5% |
| Miles | 10/10 | 1814 days | 5% |
| eskimo | 10/10 | 1966 days | 5% |
| Maëlys | 10/10 | 2058 days | 5% |
| Kaarina | 2/10 | 2148 days | 2% |
| Lena | 8/10 | 2179 days | 4% |
| Rosamund Gilligan | 8/10 | 2239 days | 4% |
| Nielsa | 8/10 | 2240 days | 4% |
| Nigel Jarvis | 10/10 | 2271 days | 4% |
| Edward Lowe | 9/10 | 2271 days | 4% |
| shaun mcgillicuddy | 8/10 | 2300 days | 4% |
| Stefano Clerici | 9/10 | 2362 days | 4% |
| Helene | 6/10 | 2454 days | 3% |
| Andrew Rex | 9/10 | 2490 days | 4% |
| Eline Stoutjesdijk | 7/10 | 2619 days | 3% |
| Geoff Steele | 10/10 | 2665 days | 3% |
| Fifi and Jay | 8/10 | 2762 days | 3% |
| Anja Röhrich | 9/10 | 2796 days | 3% |
| Stephen Mcbride | 3/10 | 2828 days | 2% |
| Anne Loehner | 9/10 | 2853 days | 3% |
| Breanna Alexander | 8/10 | 2898 days | 3% |
| Matthew Hassam | 8/10 | 2908 days | 3% |
| Stacey Arnold | 9/10 | 2939 days | 3% |
| Victor Miro | 7/10 | 2969 days | 3% |
| Shelly Stanchuk | 10/10 | 2969 days | 3% |
| Cindy Lewis | 10/10 | 3000 days | 3% |
| Jeffrey Ross | 10/10 | 3027 days | 3% |
| Tim Holmes | 10/10 | 3071 days | 3% |
| David Mason | 10/10 | 3120 days | 2% |
| Chantelle Hiley | 9/10 | 3136 days | 2% |
| Lyn Pobke | 9/10 | 3150 days | 2% |
| Philip Cook | 9/10 | 3159 days | 2% |
| Goldfinger | 10/10 | 3183 days | 2% |
| Achim Stegmann | 10/10 | 3189 days | 2% |
| Graeme O'Keeffe | 9/10 | 3201 days | 2% |
| Ann-Catherine Deblon | 8/10 | 3211 days | 2% |
| Staffan Johansson | 8/10 | 3226 days | 2% |
| Antonio BENITEZ | 7/10 | 3274 days | 2% |
| Peter Marshall | 9/10 | 3292 days | 2% |
| Ana Luisa Santo | 9/10 | 3384 days | 2% |
| Rebecca Can | 9/10 | 3456 days | 2% |
| J V Henare | 9/10 | 3485 days | 2% |
| andrew simpson | 9/10 | 3547 days | 2% |
| Oliver Pester | 10/10 | 3580 days | 2% |
| Florian Kleemann | 8/10 | 3592 days | 2% |
| Laurie | 9/10 | 3639 days | 1% |
| Jim Sidroy | 9/10 | 3641 days | 1% |
| Thomas Marte | 10/10 | 3700 days | 1% |
| Heather Kingston | 8/10 | 3700 days | 1% |
| Shelley Storey | 9/10 | 4005 days | 1% |
| Jade Fleming | 8/10 | 4066 days | 1% |
| Lindsay Berquist | 7/10 | 4249 days | 0% |
| Hanneke P | 7/10 | 4370 days | 0% |
| Alexander Klein | 8/10 | 4405 days | 1% |
| Reinhard Stahl | 7/10 | 4406 days | 1% |
| Reinhard Stahl | 7/10 | 4406 days | 1% |
| Jenben | 9/10 | 4462 days | 1% |
| Liz Stokes | 9/10 | 4692 days | 1% |
| Andy Lever | 6/10 | 4782 days | 1% |
| David | 7/10 | 5060 days | 1% |
| GrantW | 5/10 | 5132 days | 1% |
| Mike Robinson | 8/10 | 5400 days | 1% |
| Helmet Paula | 8/10 | 5420 days | 1% |
| Robert Scharrenborg | 8/10 | 5434 days | 1% |
| Vanessa | 8/10 | 5508 days | 1% |
| richardh | 7/10 | 5621 days | 1% |
| Martien van Brakel | 7/10 | 5741 days | 1% |
| BrendaM | 8/10 | 5758 days | 1% |
| CarolF | 8/10 | 5776 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitangi Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.56% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Waitangi Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitangi Holiday Park experience has been adjusted for 77 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 74 | -1.50% |
| 75 | -1.52% |
| 76 | -1.54% |
| 77 | -1.56% |
| 78 | -1.58% |
| 79 | -1.60% |
| 80 | -1.62% |
| … | … |
Balancing Adjustment
4.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.