Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Paihia TOP 10 Holiday Park
Valid Reviews
97 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
30% |
| 9/10 | 29 |
|
30% |
| 8/10 | 22 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.19% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Len Cons | 7/10 | 362 days | 94% |
| Caron | 10/10 | 393 days | 100% |
| Virginie | 7/10 | 422 days | 92% |
| Mikael Warner | 9/10 | 453 days | 96% |
| Rian Caccianiga | 7/10 | 514 days | 87% |
| Kelly | 9/10 | 545 days | 90% |
| Giani | 10/10 | 575 days | 89% |
| Ben | 10/10 | 728 days | 76% |
| Mickey Smillie | 9/10 | 787 days | 70% |
| Charles Vaughan | 10/10 | 910 days | 58% |
| Fernando | 10/10 | 971 days | 51% |
| Lunar Orbit | 9/10 | 1152 days | 33% |
| Anna Swain | 10/10 | 1336 days | 20% |
| Jenna | 10/10 | 1367 days | 18% |
| Dan | 10/10 | 1367 days | 18% |
| Marg Dale | 7/10 | 1367 days | 17% |
| Kerry | 10/10 | 1458 days | 14% |
| Chris Harding | 9/10 | 1489 days | 12% |
| Maree | 9/10 | 1762 days | 5% |
| Ian & Wendy | 10/10 | 1854 days | 5% |
| Alex Tikonoff | 9/10 | 1914 days | 5% |
| Ancient Uncle | 6/10 | 2006 days | 4% |
| D and I singh | 10/10 | 2098 days | 5% |
| Kate | 10/10 | 2159 days | 5% |
| Tam | 5/10 | 2220 days | 3% |
| Snips | 9/10 | 2310 days | 4% |
| Regina | 8/10 | 2310 days | 4% |
| Keilani | 10/10 | 2371 days | 4% |
| ian kennedy | 9/10 | 2371 days | 4% |
| Daphne H | 9/10 | 2401 days | 4% |
| Caity | 10/10 | 2493 days | 4% |
| Juliane | 8/10 | 2524 days | 4% |
| Emma Medina | 10/10 | 2610 days | 4% |
| Jim Bass | 9/10 | 2613 days | 4% |
| Joe Trigg | 9/10 | 2699 days | 3% |
| Paul Smith | 7/10 | 2978 days | 3% |
| James Braithwaite | 9/10 | 2985 days | 3% |
| Saskia Ruttor | 9/10 | 3069 days | 3% |
| Mark Johnston | 9/10 | 3080 days | 3% |
| Stephanie Oliver | 7/10 | 3179 days | 2% |
| Jude and Chris | 10/10 | 3261 days | 2% |
| Justyna Blajerska | 5/10 | 3291 days | 2% |
| Sharon | 9/10 | 3296 days | 2% |
| Casa Tone | 9/10 | 3301 days | 2% |
| Julia Clearwater | 10/10 | 3358 days | 2% |
| Heather Peart | 10/10 | 3374 days | 2% |
| Sally Young | 10/10 | 3405 days | 2% |
| Norbert Dekker Kleijn | 8/10 | 3436 days | 2% |
| Denelle Coutts | 10/10 | 3486 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3496 days | 2% |
| J V Henare | 7/10 | 3586 days | 1% |
| Gregory Agnoux | 9/10 | 3618 days | 1% |
| Matt Betts | 8/10 | 3625 days | 1% |
| Colin Petherbridge | 8/10 | 3676 days | 1% |
| Dani Bummler | 2/10 | 3733 days | 0% |
| Mike Fricker | 8/10 | 3985 days | 1% |
| Dusty Miller | 9/10 | 4015 days | 1% |
| Simon Mehlmann | 9/10 | 4023 days | 0% |
| Andrew Luke | 9/10 | 4060 days | 0% |
| Jade Fleming | 7/10 | 4166 days | 0% |
| David Wood | 9/10 | 4197 days | 0% |
| Shantell Hunter | 8/10 | 4289 days | 0% |
| Eddie | 8/10 | 4380 days | 1% |
| Schuster | 10/10 | 4424 days | 1% |
| Steven Wood | 8/10 | 4470 days | 1% |
| Hans | 10/10 | 4491 days | 1% |
| Claudia Mueller | 9/10 | 4506 days | 1% |
| Lotte Uneken | 10/10 | 4513 days | 1% |
| Helmut Schmid | 7/10 | 4770 days | 1% |
| Hanna_Malte | 9/10 | 4776 days | 1% |
| Romla | 7/10 | 4783 days | 1% |
| Ronald Veldman | 7/10 | 4783 days | 1% |
| Susie Christensen | 9/10 | 4791 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5110 days | 1% |
| Chris Ashton | 8/10 | 5136 days | 1% |
| Roman & Esther | 10/10 | 5139 days | 1% |
| Shirley | 9/10 | 5140 days | 1% |
| Berger | 8/10 | 5146 days | 1% |
| Chris White | 7/10 | 5149 days | 1% |
| Peter & Margo Boullin | 10/10 | 5150 days | 1% |
| Bolt | 8/10 | 5161 days | 1% |
| Simon Vallis | 9/10 | 5161 days | 1% |
| Andrew Hammond | 8/10 | 5293 days | 1% |
| nosey | 8/10 | 5293 days | 1% |
| Bob Lenihan | 10/10 | 5493 days | 1% |
| Alan & Lorna | 8/10 | 5500 days | 1% |
| John N | 8/10 | 5501 days | 1% |
| Ivo Braakhuis | 8/10 | 5515 days | 1% |
| Regina Giger | 10/10 | 5532 days | 1% |
| Nick | 8/10 | 5534 days | 1% |
| Taya Cross | 9/10 | 5535 days | 1% |
| EA Anders | 9/10 | 5552 days | 1% |
| Werner Swiss | 10/10 | 5557 days | 1% |
| Dawn Campbell | 8/10 | 5566 days | 1% |
| deanlaw | 10/10 | 5580 days | 1% |
| dirkdev | 8/10 | 5601 days | 1% |
| Ulyate | 7/10 | 5608 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.79% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.73% |
| 198 | -3.75% |
| 199 | -3.77% |
| 200 | -3.79% |
| 201 | -3.81% |
| 202 | -3.83% |
| 203 | -3.85% |
| … | … |
Balancing Adjustment
1.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.