Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 351 days | 100% |
| Robin & Maureen Sable | 10/10 | 351 days | 100% |
| Shuter | 1/10 | 1174 days | 13% |
| Michael P Ringland | 10/10 | 2118 days | 5% |
| MICHELL GREEN | 9/10 | 2422 days | 4% |
| Phil Evans | 10/10 | 2603 days | 4% |
| Sara Kerins | 9/10 | 2849 days | 3% |
| Anna Brooks | 10/10 | 2876 days | 3% |
| Kendall Ranieri | 9/10 | 3029 days | 3% |
| Rob Mitchell | 10/10 | 3182 days | 2% |
| Anna Fioravanti | 10/10 | 3182 days | 2% |
| Leo O'Keeffe | 9/10 | 3182 days | 2% |
| Anne Howard | 10/10 | 3182 days | 2% |
| Alan Parry | 9/10 | 3182 days | 2% |
| Robin & Maureen Sable | 10/10 | 3207 days | 2% |
| Ann Teeters | 10/10 | 3213 days | 2% |
| Ed Murray | 9/10 | 3213 days | 2% |
| Harriet and Paul | 6/10 | 3221 days | 1% |
| Robert Burlumi | 10/10 | 3241 days | 2% |
| Anna Brooks | 10/10 | 3241 days | 2% |
| Elizabeth Predeger | 8/10 | 3241 days | 2% |
| Tony Sheridan | 10/10 | 3241 days | 2% |
| Anders Frank | 10/10 | 3252 days | 2% |
| David Bailey | 10/10 | 3272 days | 2% |
| Dicky Woollard | 10/10 | 3272 days | 2% |
| Wouter Bleckmann | 9/10 | 3292 days | 2% |
| Alonso | 9/10 | 3312 days | 2% |
| Andrew Casey | 10/10 | 3333 days | 2% |
| Manon Pelletier | 10/10 | 3333 days | 2% |
| John Peacock | 9/10 | 3333 days | 2% |
| Alan Strong | 9/10 | 3364 days | 2% |
| Fred Stein | 10/10 | 3364 days | 2% |
| Anonymous | 9/10 | 3364 days | 2% |
| Spencer Lewis | 10/10 | 3364 days | 2% |
| Vince Vince F | 10/10 | 3364 days | 2% |
| Rachel Lofting | 10/10 | 3394 days | 2% |
| Andrew von Berky | 8/10 | 3394 days | 2% |
| Mark Kalucy | 9/10 | 3547 days | 2% |
| Rebeca Palma | 10/10 | 3547 days | 2% |
| Steve Elliott | 9/10 | 3578 days | 2% |
| Lisa Davis | 9/10 | 3578 days | 2% |
| Beth Cobb | 10/10 | 3579 days | 2% |
| Anna Parkinson | 10/10 | 3638 days | 2% |
| richard collier | 9/10 | 3638 days | 2% |
| Jacqui Deans | 9/10 | 3638 days | 2% |
| Ken Taylor | 9/10 | 3639 days | 2% |
| Michelle Cooke | 9/10 | 3669 days | 1% |
| ken trotter | 10/10 | 3699 days | 1% |
| Jennifer Brown | 10/10 | 3699 days | 1% |
| Sarah Carlson | 10/10 | 3699 days | 1% |
| Claudius How | 10/10 | 3700 days | 1% |
| Cherie Arrowsmith | 9/10 | 3700 days | 1% |
| Rosie Harness | 10/10 | 3791 days | 1% |
| Mary and David Lax | 10/10 | 3869 days | 1% |
| Marine DEPAIL | 10/10 | 3883 days | 1% |
| Albert Verhagen | 10/10 | 3883 days | 1% |
| A P | 10/10 | 3913 days | 1% |
| Regina Higginson | 10/10 | 3913 days | 1% |
| Trevor Hosken | 10/10 | 3916 days | 1% |
| ullyatt | 10/10 | 3944 days | 1% |
| Monika Manser | 10/10 | 3944 days | 1% |
| Alan & Joyce | 10/10 | 3944 days | 1% |
| Rory Diffin | 10/10 | 3944 days | 1% |
| Mira Letizia | 10/10 | 3945 days | 1% |
| Philip read | 10/10 | 3972 days | 1% |
| David Derkin | 10/10 | 4003 days | 1% |
| Martin Harris | 10/10 | 4003 days | 1% |
| André Gomes | 10/10 | 4003 days | 1% |
| Ward Van Uytsel | 10/10 | 4034 days | 1% |
| Michael Peppou | 10/10 | 4034 days | 1% |
| Johannes Nelke | 10/10 | 4034 days | 1% |
| Gavin Merritt | 10/10 | 4064 days | 1% |
| Phil Laurence | 10/10 | 4095 days | 1% |
| Ron Clarke | 10/10 | 4095 days | 1% |
| Hannah M | 10/10 | 4248 days | 0% |
| Nadia R | 10/10 | 4279 days | 0% |
| Claire Morris | 10/10 | 4279 days | 0% |
| Becky | 10/10 | 4288 days | 0% |
| Alex | 10/10 | 4288 days | 0% |
| Jim Clarke | 10/10 | 4310 days | 0% |
| Ryan Carpenter | 10/10 | 4310 days | 0% |
| Ken Holman | 10/10 | 4310 days | 0% |
| Larry Majerus | 9/10 | 4323 days | 0% |
| Marielle Stuij | 10/10 | 4338 days | 0% |
| James Newman | 10/10 | 4369 days | 0% |
| William Killan | 10/10 | 4369 days | 0% |
| Simon Osborne | 10/10 | 4369 days | 0% |
| Johan Mijs | 10/10 | 4369 days | 0% |
| Bob Williams | 10/10 | 4369 days | 0% |
| Chris Boote | 10/10 | 4369 days | 0% |
| Adam Levett | 10/10 | 4400 days | 1% |
| Mark Borah | 10/10 | 4430 days | 1% |
| Rose McCallum | 10/10 | 4430 days | 1% |
| Jim Dickie | 10/10 | 4430 days | 1% |
| Desney Hughes | 10/10 | 4430 days | 1% |
| Evelyn Robottom | 10/10 | 4461 days | 1% |
| Alan Beaumont | 10/10 | 4461 days | 1% |
| steve Page | 10/10 | 4582 days | 1% |
| Jason Scheckle | 10/10 | 4613 days | 1% |
| Michael Higgins | 10/10 | 4644 days | 1% |
| chris balmforth | 10/10 | 4644 days | 1% |
| Dave Sime | 10/10 | 4675 days | 1% |
| Julie Stevenson | 10/10 | 4675 days | 1% |
| Nicci Hutchinson | 10/10 | 4675 days | 1% |
| Gerard Berote | 10/10 | 4676 days | 1% |
| Karine Scheers | 10/10 | 4676 days | 1% |
| Pieter S | 10/10 | 4703 days | 1% |
| Przemyslaw Gawor | 10/10 | 4703 days | 1% |
| Peekies | 10/10 | 4734 days | 1% |
| AB | 9/10 | 4734 days | 1% |
| susan savage | 10/10 | 4734 days | 1% |
| Ken Di | 10/10 | 4734 days | 1% |
| briantjones | 10/10 | 4765 days | 1% |
| paulmiles | 9/10 | 4765 days | 1% |
| nowuries | 10/10 | 4765 days | 1% |
| Nicolas | 10/10 | 4795 days | 1% |
| Cannon | 10/10 | 4795 days | 1% |
| Martin | 10/10 | 4855 days | 1% |
| Esther Goh | 10/10 | 4978 days | 1% |
| Eltel | 10/10 | 5009 days | 1% |
| Robin Sable | 10/10 | 5021 days | 1% |
| Trish V | 9/10 | 5022 days | 1% |
| Alan Brady | 8/10 | 5037 days | 1% |
| peter_sunnyside | 10/10 | 5040 days | 1% |
| C Wardlaw | 9/10 | 5057 days | 1% |
| Grahame MacKay | 8/10 | 5061 days | 1% |
| Alison Rosser | 1/10 | 5063 days | 0% |
| DougTaylor | 10/10 | 5069 days | 1% |
| Robinandmaureen | 10/10 | 5069 days | 1% |
| Sally Rawson | 10/10 | 5080 days | 1% |
| jane | 10/10 | 5131 days | 1% |
| HelenR | 10/10 | 5131 days | 1% |
| 23alnstreet | 10/10 | 5161 days | 1% |
| PARKIE | 10/10 | 5161 days | 1% |
| Goog | 10/10 | 5161 days | 1% |
| TaffAndLucy | 10/10 | 5192 days | 1% |
| JohnT671 | 10/10 | 5192 days | 1% |
| Yolanda | 10/10 | 5221 days | 1% |
| willzanjan | 10/10 | 5252 days | 1% |
| Jim & Lynn | 10/10 | 5252 days | 1% |
| MLDH | 10/10 | 5252 days | 1% |
| Kev & Rob | 10/10 | 5313 days | 1% |
| PeterandBruce | 10/10 | 5344 days | 1% |
| scottee | 10/10 | 5344 days | 1% |
| Chris & Jess | 10/10 | 5344 days | 1% |
| Worcesterwanderer | 10/10 | 5375 days | 1% |
| Mark_Shean01 | 10/10 | 5375 days | 1% |
| maybaby23 | 10/10 | 5375 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5375 days | 1% |
| Graham Wilson | 10/10 | 5390 days | 1% |
| Jacob | 10/10 | 5393 days | 1% |
| Jean Barker | 8/10 | 5393 days | 1% |
| John Stokes | 9/10 | 5394 days | 1% |
| Steve & Pearl Baker | 8/10 | 5396 days | 1% |
| Susan Herd | 9/10 | 5401 days | 1% |
| Sue Hickman | 9/10 | 5404 days | 1% |
| MaryBatie | 10/10 | 5406 days | 1% |
| WBHL | 10/10 | 5406 days | 1% |
| armelle | 10/10 | 5406 days | 1% |
| Garry | 10/10 | 5406 days | 1% |
| gemma2 | 10/10 | 5406 days | 1% |
| Lenore Dejong | 9/10 | 5408 days | 1% |
| Victoria Purver | 9/10 | 5409 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5418 days | 1% |
| Agnes McMillan | 10/10 | 5418 days | 1% |
| David Heads | 8/10 | 5421 days | 1% |
| John Price | 9/10 | 5424 days | 1% |
| canada960 | 10/10 | 5434 days | 1% |
| AMB777 | 10/10 | 5434 days | 1% |
| Kimberly St Louis | 10/10 | 5434 days | 1% |
| MaggieGraham | 10/10 | 5434 days | 1% |
| chrissie2011 | 10/10 | 5465 days | 1% |
| viviane | 10/10 | 5465 days | 1% |
| dodi2010 | 10/10 | 5496 days | 1% |
| benham | 10/10 | 5496 days | 1% |
| Shaun_Jo | 10/10 | 5496 days | 1% |
| Gee74 | 10/10 | 5526 days | 1% |
| familytravels | 10/10 | 5557 days | 1% |
| kitcooper | 10/10 | 5557 days | 1% |
| tisphording1 | 10/10 | 5557 days | 1% |
| evilqt | 10/10 | 5557 days | 1% |
| Lucynwayne | 10/10 | 5586 days | 1% |
| rogerdog | 10/10 | 5586 days | 1% |
| hills | 10/10 | 5586 days | 1% |
| hmmwv | 10/10 | 5586 days | 1% |
| MarkfromNelson | 10/10 | 5617 days | 1% |
| stellano99 | 10/10 | 5678 days | 1% |
| Baumgarten | 8/10 | 5706 days | 1% |
| marcin | 10/10 | 5740 days | 1% |
| babaji05 | 10/10 | 5740 days | 1% |
| Helen T | 10/10 | 5766 days | 1% |
| Evan Pole | 10/10 | 5771 days | 1% |
| John Mathers | 9/10 | 5780 days | 1% |
| Radek Hoferek | 9/10 | 5795 days | 1% |
| Brenda | 5/10 | 5796 days | 0% |
| Chance McGuire | 10/10 | 5799 days | 1% |
| SteveAndAshley | 10/10 | 5799 days | 1% |
| nskellam | 10/10 | 5799 days | 1% |
| peterzaf | 10/10 | 5861 days | 1% |
| NVL | 10/10 | 5861 days | 1% |
| teboekc | 10/10 | 5861 days | 1% |
| kiwically | 10/10 | 5861 days | 1% |
| ahoynes001 | 10/10 | 5861 days | 1% |
| radler | 10/10 | 5891 days | 1% |
| Deanne Prior | 10/10 | 5891 days | 1% |
| Sue Turner | 10/10 | 5922 days | 1% |
| pedejay | 10/10 | 5922 days | 1% |
| Barry Treve | 10/10 | 6112 days | 1% |
| JimM1 | 10/10 | 6117 days | 1% |
| Mary | 9/10 | 6129 days | 1% |
| orianne | 10/10 | 6161 days | 1% |
| Penwell | 10/10 | 6167 days | 1% |
| Mike | 10/10 | 6174 days | 1% |
| Simon | 10/10 | 6223 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.