G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
212 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 215 reviews. There are 212 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 212 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 166 |
|
78% |
| 9/10 | 33 |
|
16% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.32% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.32% and is based on 212 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 212 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Shuter | 1/10 | 717 days | 100% |
| Michael P Ringland | 10/10 | 1661 days | 23% |
| MICHELL GREEN | 9/10 | 1965 days | 16% |
| Phil Evans | 10/10 | 2146 days | 15% |
| Sara Kerins | 9/10 | 2392 days | 13% |
| Anna Brooks | 10/10 | 2419 days | 13% |
| Kendall Ranieri | 9/10 | 2572 days | 12% |
| Rob Mitchell | 10/10 | 2725 days | 11% |
| Anna Fioravanti | 10/10 | 2725 days | 11% |
| Leo O'Keeffe | 9/10 | 2725 days | 11% |
| Anne Howard | 10/10 | 2725 days | 11% |
| Alan Parry | 9/10 | 2725 days | 11% |
| Sablera | 10/10 | 2750 days | 11% |
| Ann Teeters | 10/10 | 2756 days | 11% |
| Ed Murray | 9/10 | 2756 days | 11% |
| Harriet and Paul | 6/10 | 2764 days | 6% |
| Robert Burlumi | 10/10 | 2784 days | 11% |
| Anna Brooks | 10/10 | 2784 days | 11% |
| Elizabeth Predeger | 8/10 | 2784 days | 10% |
| Tony Sheridan | 10/10 | 2784 days | 11% |
| Anders Frank | 10/10 | 2795 days | 7% |
| David Bailey | 10/10 | 2815 days | 10% |
| Dicky Woollard | 10/10 | 2815 days | 10% |
| Wouter Bleckmann | 9/10 | 2835 days | 7% |
| Alonso | 9/10 | 2855 days | 7% |
| Andrew Casey | 10/10 | 2876 days | 10% |
| Manon Pelletier | 10/10 | 2876 days | 10% |
| John Peacock | 9/10 | 2876 days | 10% |
| Alan Strong | 9/10 | 2907 days | 10% |
| Fred Stein | 10/10 | 2907 days | 10% |
| Anonymous (57534) | 9/10 | 2907 days | 10% |
| Spencer Lewis | 10/10 | 2907 days | 10% |
| Vince Vince F | 10/10 | 2907 days | 10% |
| Rachel Lofting | 10/10 | 2937 days | 10% |
| Andrew von Berky | 8/10 | 2937 days | 9% |
| Mark Kalucy | 9/10 | 3090 days | 8% |
| Rebeca Palma | 10/10 | 3090 days | 9% |
| Steve Elliott | 9/10 | 3121 days | 8% |
| Lisa Davis | 9/10 | 3121 days | 8% |
| Beth Cobb | 10/10 | 3122 days | 8% |
| Anna Parkinson | 10/10 | 3181 days | 8% |
| richard collier | 9/10 | 3181 days | 8% |
| Jacqui Deans | 9/10 | 3181 days | 8% |
| Ken Taylor | 9/10 | 3182 days | 8% |
| Michelle Cooke | 9/10 | 3212 days | 8% |
| ken trotter | 10/10 | 3242 days | 7% |
| Jennifer Brown | 10/10 | 3242 days | 7% |
| Sarah Carlson | 10/10 | 3242 days | 7% |
| Claudius How | 10/10 | 3243 days | 7% |
| Cherie Arrowsmith | 9/10 | 3243 days | 7% |
| Rosie Harness | 10/10 | 3334 days | 7% |
| Mary and David Lax | 10/10 | 3413 days | 6% |
| Marine DEPAIL | 10/10 | 3426 days | 6% |
| Albert Verhagen | 10/10 | 3427 days | 6% |
| A P | 10/10 | 3456 days | 6% |
| Regina Higginson | 10/10 | 3456 days | 6% |
| Trevor Hosken | 10/10 | 3459 days | 6% |
| ullyatt | 10/10 | 3487 days | 6% |
| Monika Manser | 10/10 | 3487 days | 6% |
| Alan & Joyce | 10/10 | 3487 days | 6% |
| Rory Diffin | 10/10 | 3487 days | 6% |
| Mira Letizia | 10/10 | 3488 days | 6% |
| Philip read | 10/10 | 3515 days | 6% |
| David Derkin | 10/10 | 3546 days | 5% |
| Martin Harris | 10/10 | 3546 days | 5% |
| André Gomes | 10/10 | 3546 days | 5% |
| Ward Van Uytsel | 10/10 | 3577 days | 5% |
| Michael Peppou | 10/10 | 3577 days | 5% |
| Johannes Nelke | 10/10 | 3577 days | 5% |
| Gavin Merritt | 10/10 | 3607 days | 5% |
| Phil Laurence | 10/10 | 3638 days | 5% |
| Ron Clarke | 10/10 | 3638 days | 5% |
| Hannah M | 10/10 | 3792 days | 4% |
| Nadia R | 10/10 | 3822 days | 4% |
| Claire Morris | 10/10 | 3822 days | 4% |
| Becky | 10/10 | 3831 days | 2% |
| Alex | 10/10 | 3831 days | 2% |
| Jim Clarke | 10/10 | 3853 days | 3% |
| Ryan Carpenter | 10/10 | 3853 days | 3% |
| Ken Holman | 10/10 | 3853 days | 3% |
| Larry Majerus | 9/10 | 3866 days | 2% |
| Marielle Stuij | 10/10 | 3881 days | 3% |
| James Newman | 10/10 | 3912 days | 3% |
| William Killan | 10/10 | 3912 days | 3% |
| Simon Osborne | 10/10 | 3912 days | 3% |
| Johan Mijs | 10/10 | 3912 days | 3% |
| Bob Williams | 10/10 | 3912 days | 3% |
| Chris Boote | 10/10 | 3912 days | 3% |
| Adam Levett | 10/10 | 3943 days | 3% |
| Mark Borah | 10/10 | 3973 days | 2% |
| Rose McCallum | 10/10 | 3973 days | 2% |
| Jim Dickie | 10/10 | 3973 days | 2% |
| Desney Hughes | 10/10 | 3973 days | 2% |
| Evelyn Robottom | 10/10 | 4004 days | 2% |
| Alan Beaumont | 10/10 | 4004 days | 2% |
| steve Page | 10/10 | 4126 days | 1% |
| Jason Scheckle | 10/10 | 4157 days | 1% |
| Michael Higgins | 10/10 | 4187 days | 1% |
| chris balmforth | 10/10 | 4187 days | 1% |
| Dave Sime | 10/10 | 4218 days | 1% |
| Julie Stevenson | 10/10 | 4218 days | 1% |
| Nicci Hutchinson | 10/10 | 4218 days | 1% |
| Gerard Berote | 10/10 | 4219 days | 0% |
| Karine Scheers | 10/10 | 4219 days | 0% |
| Pieter S | 10/10 | 4246 days | 1% |
| Przemyslaw Gawor | 10/10 | 4246 days | 1% |
| Peekies | 10/10 | 4277 days | 0% |
| AB | 9/10 | 4277 days | 0% |
| susan savage | 10/10 | 4277 days | 0% |
| Ken Di | 10/10 | 4277 days | 0% |
| briantjones | 10/10 | 4308 days | 0% |
| paulmiles | 9/10 | 4308 days | 0% |
| nowuries | 10/10 | 4308 days | 0% |
| Nicolas | 10/10 | 4338 days | 0% |
| Cannon | 10/10 | 4338 days | 0% |
| Martin | 10/10 | 4399 days | 3% |
| Esther Goh | 10/10 | 4522 days | 3% |
| Eltel | 10/10 | 4552 days | 3% |
| Robin Sable | 10/10 | 4564 days | 2% |
| Trish V | 9/10 | 4565 days | 2% |
| Alan Brady | 8/10 | 4580 days | 2% |
| peter_sunnyside | 10/10 | 4583 days | 3% |
| C Wardlaw | 9/10 | 4600 days | 2% |
| Grahame MacKay | 8/10 | 4604 days | 2% |
| Alison Rosser | 1/10 | 4606 days | 0% |
| DougTaylor | 10/10 | 4612 days | 3% |
| Robinandmaureen | 10/10 | 4612 days | 3% |
| Sally Rawson | 10/10 | 4623 days | 2% |
| jane | 10/10 | 4674 days | 3% |
| HelenR | 10/10 | 4674 days | 3% |
| 23alnstreet | 10/10 | 4704 days | 3% |
| PARKIE | 10/10 | 4704 days | 3% |
| Goog | 10/10 | 4704 days | 3% |
| TaffAndLucy | 10/10 | 4735 days | 3% |
| JohnT671 | 10/10 | 4735 days | 3% |
| Yolanda | 10/10 | 4765 days | 3% |
| willzanjan | 10/10 | 4796 days | 3% |
| Jim & Lynn | 10/10 | 4796 days | 3% |
| MLDH | 10/10 | 4796 days | 3% |
| Kev & Rob | 10/10 | 4857 days | 3% |
| PeterandBruce | 10/10 | 4888 days | 3% |
| scottee | 10/10 | 4888 days | 3% |
| Chris & Jess | 10/10 | 4888 days | 3% |
| Worcesterwanderer | 10/10 | 4918 days | 3% |
| Mark_Shean01 | 10/10 | 4918 days | 3% |
| maybaby23 | 10/10 | 4918 days | 3% |
| GiuseppeAndAlexia | 10/10 | 4918 days | 3% |
| Graham Wilson | 10/10 | 4933 days | 2% |
| Jacob | 10/10 | 4936 days | 2% |
| Jean Barker | 8/10 | 4936 days | 2% |
| John Stokes | 9/10 | 4937 days | 2% |
| Steve & Pearl Baker | 8/10 | 4939 days | 2% |
| Susan Herd | 9/10 | 4944 days | 2% |
| Sue Hickman | 9/10 | 4947 days | 2% |
| MaryBatie | 10/10 | 4949 days | 3% |
| WBHL | 10/10 | 4949 days | 3% |
| armelle | 10/10 | 4949 days | 3% |
| Garry | 10/10 | 4949 days | 3% |
| gemma2 | 10/10 | 4949 days | 3% |
| Lenore Dejong | 9/10 | 4951 days | 2% |
| Victoria Purver | 9/10 | 4952 days | 2% |
| Mark & Wendy Caddye | 8/10 | 4961 days | 2% |
| Agnes McMillan | 10/10 | 4961 days | 2% |
| David Heads | 8/10 | 4964 days | 2% |
| John Price | 9/10 | 4967 days | 2% |
| canada960 | 10/10 | 4977 days | 3% |
| AMB777 | 10/10 | 4977 days | 3% |
| Kimberly St Louis | 10/10 | 4977 days | 2% |
| MaggieGraham | 10/10 | 4977 days | 3% |
| chrissie2011 | 10/10 | 5008 days | 3% |
| viviane | 10/10 | 5008 days | 3% |
| dodi2010 | 10/10 | 5039 days | 3% |
| benham | 10/10 | 5039 days | 3% |
| Shaun_Jo | 10/10 | 5039 days | 3% |
| Gee74 | 10/10 | 5069 days | 3% |
| familytravels | 10/10 | 5100 days | 3% |
| kitcooper | 10/10 | 5100 days | 3% |
| tisphording1 | 10/10 | 5100 days | 3% |
| evilqt | 10/10 | 5100 days | 3% |
| Lucynwayne | 10/10 | 5130 days | 3% |
| rogerdog | 10/10 | 5130 days | 3% |
| hills | 10/10 | 5130 days | 3% |
| hmmwv | 10/10 | 5130 days | 3% |
| MarkfromNelson | 10/10 | 5161 days | 3% |
| stellano99 | 10/10 | 5222 days | 3% |
| Baumgarten | 8/10 | 5250 days | 2% |
| marcin | 10/10 | 5283 days | 3% |
| babaji05 | 10/10 | 5283 days | 3% |
| Helen T | 10/10 | 5309 days | 2% |
| Evan Pole | 10/10 | 5314 days | 3% |
| John Mathers | 9/10 | 5323 days | 2% |
| Radek Hoferek | 9/10 | 5338 days | 2% |
| Brenda | 5/10 | 5339 days | 1% |
| Chance McGuire | 10/10 | 5342 days | 3% |
| SteveAndAshley | 10/10 | 5342 days | 3% |
| nskellam | 10/10 | 5342 days | 3% |
| peterzaf | 10/10 | 5404 days | 3% |
| NVL | 10/10 | 5404 days | 3% |
| teboekc | 10/10 | 5404 days | 3% |
| kiwically | 10/10 | 5404 days | 3% |
| ahoynes001 | 10/10 | 5404 days | 3% |
| radler | 10/10 | 5434 days | 3% |
| Deanne Prior | 10/10 | 5434 days | 3% |
| Sue Turner | 10/10 | 5465 days | 3% |
| pedejay | 10/10 | 5465 days | 3% |
| Barry Treve | 10/10 | 5655 days | 2% |
| JimM1 | 10/10 | 5660 days | 2% |
| Mary | 9/10 | 5672 days | 2% |
| orianne | 10/10 | 5705 days | 3% |
| Penwell | 10/10 | 5710 days | 2% |
| Mike | 10/10 | 5717 days | 2% |
| Simon | 10/10 | 5766 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.98% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 76 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.94% |
| 198 | -2.95% |
| 199 | -2.97% |
| 200 | -2.98% |
| 201 | -3.00% |
| 202 | -3.01% |
| 203 | -3.03% |
| … | … |
Balancing Adjustment
2.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.