Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 94 days | 100% |
| Robin & Maureen Sable | 10/10 | 94 days | 100% |
| Shuter | 1/10 | 917 days | 21% |
| Michael P Ringland | 10/10 | 1861 days | 5% |
| MICHELL GREEN | 9/10 | 2166 days | 4% |
| Phil Evans | 10/10 | 2347 days | 4% |
| Sara Kerins | 9/10 | 2592 days | 3% |
| Anna Brooks | 10/10 | 2620 days | 3% |
| Kendall Ranieri | 9/10 | 2773 days | 3% |
| Rob Mitchell | 10/10 | 2926 days | 3% |
| Anna Fioravanti | 10/10 | 2926 days | 3% |
| Leo O'Keeffe | 9/10 | 2926 days | 3% |
| Anne Howard | 10/10 | 2926 days | 3% |
| Alan Parry | 9/10 | 2926 days | 3% |
| Robin & Maureen Sable | 10/10 | 2950 days | 3% |
| Ann Teeters | 10/10 | 2957 days | 3% |
| Ed Murray | 9/10 | 2957 days | 3% |
| Harriet and Paul | 6/10 | 2964 days | 2% |
| Robert Burlumi | 10/10 | 2985 days | 3% |
| Anna Brooks | 10/10 | 2985 days | 3% |
| Elizabeth Predeger | 8/10 | 2985 days | 3% |
| Tony Sheridan | 10/10 | 2985 days | 3% |
| Anders Frank | 10/10 | 2995 days | 2% |
| David Bailey | 10/10 | 3016 days | 3% |
| Dicky Woollard | 10/10 | 3016 days | 3% |
| Wouter Bleckmann | 9/10 | 3035 days | 2% |
| Alonso | 9/10 | 3055 days | 2% |
| Andrew Casey | 10/10 | 3077 days | 3% |
| Manon Pelletier | 10/10 | 3077 days | 3% |
| John Peacock | 9/10 | 3077 days | 2% |
| Alan Strong | 9/10 | 3108 days | 2% |
| Fred Stein | 10/10 | 3108 days | 2% |
| Anonymous (57534) | 9/10 | 3108 days | 2% |
| Spencer Lewis | 10/10 | 3108 days | 2% |
| Vince Vince F | 10/10 | 3108 days | 2% |
| Rachel Lofting | 10/10 | 3138 days | 2% |
| Andrew von Berky | 8/10 | 3138 days | 2% |
| Mark Kalucy | 9/10 | 3291 days | 2% |
| Rebeca Palma | 10/10 | 3291 days | 2% |
| Steve Elliott | 9/10 | 3322 days | 2% |
| Lisa Davis | 9/10 | 3322 days | 2% |
| Beth Cobb | 10/10 | 3322 days | 2% |
| Anna Parkinson | 10/10 | 3382 days | 2% |
| richard collier | 9/10 | 3382 days | 2% |
| Jacqui Deans | 9/10 | 3382 days | 2% |
| Ken Taylor | 9/10 | 3382 days | 2% |
| Michelle Cooke | 9/10 | 3413 days | 2% |
| ken trotter | 10/10 | 3443 days | 2% |
| Jennifer Brown | 10/10 | 3443 days | 2% |
| Sarah Carlson | 10/10 | 3443 days | 2% |
| Claudius How | 10/10 | 3443 days | 2% |
| Cherie Arrowsmith | 9/10 | 3443 days | 2% |
| Rosie Harness | 10/10 | 3535 days | 2% |
| Mary and David Lax | 10/10 | 3613 days | 1% |
| Marine DEPAIL | 10/10 | 3627 days | 1% |
| Albert Verhagen | 10/10 | 3627 days | 1% |
| A P | 10/10 | 3657 days | 1% |
| Regina Higginson | 10/10 | 3657 days | 1% |
| Trevor Hosken | 10/10 | 3659 days | 1% |
| ullyatt | 10/10 | 3688 days | 1% |
| Monika Manser | 10/10 | 3688 days | 1% |
| Alan & Joyce | 10/10 | 3688 days | 1% |
| Rory Diffin | 10/10 | 3688 days | 1% |
| Mira Letizia | 10/10 | 3688 days | 1% |
| Philip read | 10/10 | 3716 days | 1% |
| David Derkin | 10/10 | 3747 days | 1% |
| Martin Harris | 10/10 | 3747 days | 1% |
| André Gomes | 10/10 | 3747 days | 1% |
| Ward Van Uytsel | 10/10 | 3778 days | 1% |
| Michael Peppou | 10/10 | 3778 days | 1% |
| Johannes Nelke | 10/10 | 3778 days | 1% |
| Gavin Merritt | 10/10 | 3808 days | 1% |
| Phil Laurence | 10/10 | 3839 days | 1% |
| Ron Clarke | 10/10 | 3839 days | 1% |
| Hannah M | 10/10 | 3992 days | 1% |
| Nadia R | 10/10 | 4022 days | 1% |
| Claire Morris | 10/10 | 4022 days | 1% |
| Becky | 10/10 | 4031 days | 0% |
| Alex | 10/10 | 4031 days | 0% |
| Jim Clarke | 10/10 | 4053 days | 1% |
| Ryan Carpenter | 10/10 | 4053 days | 1% |
| Ken Holman | 10/10 | 4053 days | 1% |
| Larry Majerus | 9/10 | 4066 days | 0% |
| Marielle Stuij | 10/10 | 4081 days | 1% |
| James Newman | 10/10 | 4112 days | 0% |
| William Killan | 10/10 | 4112 days | 0% |
| Simon Osborne | 10/10 | 4112 days | 0% |
| Johan Mijs | 10/10 | 4112 days | 0% |
| Bob Williams | 10/10 | 4112 days | 0% |
| Chris Boote | 10/10 | 4112 days | 0% |
| Adam Levett | 10/10 | 4143 days | 0% |
| Mark Borah | 10/10 | 4173 days | 0% |
| Rose McCallum | 10/10 | 4173 days | 0% |
| Jim Dickie | 10/10 | 4173 days | 0% |
| Desney Hughes | 10/10 | 4173 days | 0% |
| Evelyn Robottom | 10/10 | 4204 days | 0% |
| Alan Beaumont | 10/10 | 4204 days | 0% |
| steve Page | 10/10 | 4326 days | 0% |
| Jason Scheckle | 10/10 | 4357 days | 0% |
| Michael Higgins | 10/10 | 4387 days | 1% |
| chris balmforth | 10/10 | 4387 days | 1% |
| Dave Sime | 10/10 | 4418 days | 1% |
| Julie Stevenson | 10/10 | 4418 days | 1% |
| Nicci Hutchinson | 10/10 | 4418 days | 1% |
| Gerard Berote | 10/10 | 4419 days | 1% |
| Karine Scheers | 10/10 | 4419 days | 1% |
| Pieter S | 10/10 | 4446 days | 1% |
| Przemyslaw Gawor | 10/10 | 4446 days | 1% |
| Peekies | 10/10 | 4477 days | 1% |
| AB | 9/10 | 4477 days | 1% |
| susan savage | 10/10 | 4477 days | 1% |
| Ken Di | 10/10 | 4477 days | 1% |
| briantjones | 10/10 | 4508 days | 1% |
| paulmiles | 9/10 | 4508 days | 1% |
| nowuries | 10/10 | 4508 days | 1% |
| Nicolas | 10/10 | 4538 days | 1% |
| Cannon | 10/10 | 4538 days | 1% |
| Martin | 10/10 | 4599 days | 1% |
| Esther Goh | 10/10 | 4722 days | 1% |
| Eltel | 10/10 | 4752 days | 1% |
| Robin Sable | 10/10 | 4764 days | 1% |
| Trish V | 9/10 | 4765 days | 1% |
| Alan Brady | 8/10 | 4780 days | 1% |
| peter_sunnyside | 10/10 | 4783 days | 1% |
| C Wardlaw | 9/10 | 4800 days | 1% |
| Grahame MacKay | 8/10 | 4804 days | 1% |
| Alison Rosser | 1/10 | 4806 days | 0% |
| DougTaylor | 10/10 | 4812 days | 1% |
| Robinandmaureen | 10/10 | 4812 days | 1% |
| Sally Rawson | 10/10 | 4823 days | 1% |
| jane | 10/10 | 4874 days | 1% |
| HelenR | 10/10 | 4874 days | 1% |
| 23alnstreet | 10/10 | 4904 days | 1% |
| PARKIE | 10/10 | 4904 days | 1% |
| Goog | 10/10 | 4904 days | 1% |
| TaffAndLucy | 10/10 | 4935 days | 1% |
| JohnT671 | 10/10 | 4935 days | 1% |
| Yolanda | 10/10 | 4965 days | 1% |
| willzanjan | 10/10 | 4996 days | 1% |
| Jim & Lynn | 10/10 | 4996 days | 1% |
| MLDH | 10/10 | 4996 days | 1% |
| Kev & Rob | 10/10 | 5057 days | 1% |
| PeterandBruce | 10/10 | 5088 days | 1% |
| scottee | 10/10 | 5088 days | 1% |
| Chris & Jess | 10/10 | 5088 days | 1% |
| Worcesterwanderer | 10/10 | 5118 days | 1% |
| Mark_Shean01 | 10/10 | 5118 days | 1% |
| maybaby23 | 10/10 | 5118 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5118 days | 1% |
| Graham Wilson | 10/10 | 5133 days | 1% |
| Jacob | 10/10 | 5136 days | 1% |
| Jean Barker | 8/10 | 5136 days | 1% |
| John Stokes | 9/10 | 5137 days | 1% |
| Steve & Pearl Baker | 8/10 | 5139 days | 1% |
| Susan Herd | 9/10 | 5144 days | 1% |
| Sue Hickman | 9/10 | 5147 days | 1% |
| MaryBatie | 10/10 | 5149 days | 1% |
| WBHL | 10/10 | 5149 days | 1% |
| armelle | 10/10 | 5149 days | 1% |
| Garry | 10/10 | 5149 days | 1% |
| gemma2 | 10/10 | 5149 days | 1% |
| Lenore Dejong | 9/10 | 5151 days | 1% |
| Victoria Purver | 9/10 | 5152 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5161 days | 1% |
| Agnes McMillan | 10/10 | 5161 days | 1% |
| David Heads | 8/10 | 5164 days | 1% |
| John Price | 9/10 | 5167 days | 1% |
| canada960 | 10/10 | 5177 days | 1% |
| AMB777 | 10/10 | 5177 days | 1% |
| Kimberly St Louis | 10/10 | 5177 days | 1% |
| MaggieGraham | 10/10 | 5177 days | 1% |
| chrissie2011 | 10/10 | 5208 days | 1% |
| viviane | 10/10 | 5208 days | 1% |
| dodi2010 | 10/10 | 5239 days | 1% |
| benham | 10/10 | 5239 days | 1% |
| Shaun_Jo | 10/10 | 5239 days | 1% |
| Gee74 | 10/10 | 5269 days | 1% |
| familytravels | 10/10 | 5300 days | 1% |
| kitcooper | 10/10 | 5300 days | 1% |
| tisphording1 | 10/10 | 5300 days | 1% |
| evilqt | 10/10 | 5300 days | 1% |
| Lucynwayne | 10/10 | 5330 days | 1% |
| rogerdog | 10/10 | 5330 days | 1% |
| hills | 10/10 | 5330 days | 1% |
| hmmwv | 10/10 | 5330 days | 1% |
| MarkfromNelson | 10/10 | 5361 days | 1% |
| stellano99 | 10/10 | 5422 days | 1% |
| Baumgarten | 8/10 | 5450 days | 1% |
| marcin | 10/10 | 5483 days | 1% |
| babaji05 | 10/10 | 5483 days | 1% |
| Helen T | 10/10 | 5509 days | 1% |
| Evan Pole | 10/10 | 5514 days | 1% |
| John Mathers | 9/10 | 5523 days | 1% |
| Radek Hoferek | 9/10 | 5538 days | 1% |
| Brenda | 5/10 | 5539 days | 0% |
| Chance McGuire | 10/10 | 5542 days | 1% |
| SteveAndAshley | 10/10 | 5542 days | 1% |
| nskellam | 10/10 | 5542 days | 1% |
| peterzaf | 10/10 | 5604 days | 1% |
| NVL | 10/10 | 5604 days | 1% |
| teboekc | 10/10 | 5604 days | 1% |
| kiwically | 10/10 | 5604 days | 1% |
| ahoynes001 | 10/10 | 5604 days | 1% |
| radler | 10/10 | 5634 days | 1% |
| Deanne Prior | 10/10 | 5634 days | 1% |
| Sue Turner | 10/10 | 5665 days | 1% |
| pedejay | 10/10 | 5665 days | 1% |
| Barry Treve | 10/10 | 5855 days | 1% |
| JimM1 | 10/10 | 5860 days | 1% |
| Mary | 9/10 | 5872 days | 1% |
| orianne | 10/10 | 5905 days | 1% |
| Penwell | 10/10 | 5910 days | 1% |
| Mike | 10/10 | 5917 days | 1% |
| Simon | 10/10 | 5967 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Discover NZ Motorhome Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 17 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 14 | -0.26% |
| 15 | -0.27% |
| 16 | -0.29% |
| 17 | -0.31% |
| 18 | -0.33% |
| 19 | -0.35% |
| 20 | -0.37% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.