Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
212 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 215 reviews. There are 212 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 212 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 166 |
|
78% |
| 9/10 | 33 |
|
16% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.32% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.32% and is based on 212 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 212 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Shuter | 1/10 | 788 days | 100% |
| Michael P Ringland | 10/10 | 1732 days | 21% |
| MICHELL GREEN | 9/10 | 2037 days | 17% |
| Phil Evans | 10/10 | 2218 days | 16% |
| Sara Kerins | 9/10 | 2463 days | 14% |
| Anna Brooks | 10/10 | 2491 days | 14% |
| Kendall Ranieri | 9/10 | 2644 days | 13% |
| Rob Mitchell | 10/10 | 2797 days | 12% |
| Anna Fioravanti | 10/10 | 2797 days | 12% |
| Leo O'Keeffe | 9/10 | 2797 days | 12% |
| Anne Howard | 10/10 | 2797 days | 12% |
| Alan Parry | 9/10 | 2797 days | 12% |
| Sablera | 10/10 | 2821 days | 12% |
| Ann Teeters | 10/10 | 2828 days | 12% |
| Ed Murray | 9/10 | 2828 days | 11% |
| Harriet and Paul | 6/10 | 2835 days | 7% |
| Robert Burlumi | 10/10 | 2856 days | 11% |
| Anna Brooks | 10/10 | 2856 days | 11% |
| Elizabeth Predeger | 8/10 | 2856 days | 11% |
| Tony Sheridan | 10/10 | 2856 days | 11% |
| Anders Frank | 10/10 | 2866 days | 8% |
| David Bailey | 10/10 | 2887 days | 11% |
| Dicky Woollard | 10/10 | 2887 days | 11% |
| Wouter Bleckmann | 9/10 | 2906 days | 8% |
| Alonso | 9/10 | 2926 days | 8% |
| Andrew Casey | 10/10 | 2948 days | 11% |
| Manon Pelletier | 10/10 | 2948 days | 11% |
| John Peacock | 9/10 | 2948 days | 11% |
| Alan Strong | 9/10 | 2979 days | 10% |
| Fred Stein | 10/10 | 2979 days | 10% |
| Anonymous (57534) | 9/10 | 2979 days | 10% |
| Spencer Lewis | 10/10 | 2979 days | 10% |
| Vince Vince F | 10/10 | 2979 days | 10% |
| Rachel Lofting | 10/10 | 3009 days | 10% |
| Andrew von Berky | 8/10 | 3009 days | 10% |
| Mark Kalucy | 9/10 | 3162 days | 9% |
| Rebeca Palma | 10/10 | 3162 days | 9% |
| Steve Elliott | 9/10 | 3193 days | 9% |
| Lisa Davis | 9/10 | 3193 days | 9% |
| Beth Cobb | 10/10 | 3193 days | 9% |
| Anna Parkinson | 10/10 | 3253 days | 8% |
| richard collier | 9/10 | 3253 days | 8% |
| Jacqui Deans | 9/10 | 3253 days | 8% |
| Ken Taylor | 9/10 | 3253 days | 8% |
| Michelle Cooke | 9/10 | 3284 days | 8% |
| ken trotter | 10/10 | 3314 days | 8% |
| Jennifer Brown | 10/10 | 3314 days | 8% |
| Sarah Carlson | 10/10 | 3314 days | 8% |
| Claudius How | 10/10 | 3314 days | 8% |
| Cherie Arrowsmith | 9/10 | 3314 days | 8% |
| Rosie Harness | 10/10 | 3406 days | 7% |
| Mary and David Lax | 10/10 | 3484 days | 7% |
| Marine DEPAIL | 10/10 | 3498 days | 7% |
| Albert Verhagen | 10/10 | 3498 days | 7% |
| A P | 10/10 | 3528 days | 6% |
| Regina Higginson | 10/10 | 3528 days | 6% |
| Trevor Hosken | 10/10 | 3530 days | 6% |
| ullyatt | 10/10 | 3559 days | 6% |
| Monika Manser | 10/10 | 3559 days | 6% |
| Alan & Joyce | 10/10 | 3559 days | 6% |
| Rory Diffin | 10/10 | 3559 days | 6% |
| Mira Letizia | 10/10 | 3559 days | 6% |
| Philip read | 10/10 | 3587 days | 6% |
| David Derkin | 10/10 | 3618 days | 6% |
| Martin Harris | 10/10 | 3618 days | 6% |
| André Gomes | 10/10 | 3618 days | 6% |
| Ward Van Uytsel | 10/10 | 3649 days | 5% |
| Michael Peppou | 10/10 | 3649 days | 5% |
| Johannes Nelke | 10/10 | 3649 days | 5% |
| Gavin Merritt | 10/10 | 3679 days | 5% |
| Phil Laurence | 10/10 | 3710 days | 5% |
| Ron Clarke | 10/10 | 3710 days | 5% |
| Hannah M | 10/10 | 3863 days | 4% |
| Nadia R | 10/10 | 3893 days | 4% |
| Claire Morris | 10/10 | 3893 days | 4% |
| Becky | 10/10 | 3902 days | 3% |
| Alex | 10/10 | 3902 days | 3% |
| Jim Clarke | 10/10 | 3924 days | 3% |
| Ryan Carpenter | 10/10 | 3924 days | 3% |
| Ken Holman | 10/10 | 3924 days | 3% |
| Larry Majerus | 9/10 | 3937 days | 2% |
| Marielle Stuij | 10/10 | 3952 days | 3% |
| James Newman | 10/10 | 3983 days | 3% |
| William Killan | 10/10 | 3983 days | 3% |
| Simon Osborne | 10/10 | 3983 days | 3% |
| Johan Mijs | 10/10 | 3983 days | 3% |
| Bob Williams | 10/10 | 3983 days | 3% |
| Chris Boote | 10/10 | 3983 days | 3% |
| Adam Levett | 10/10 | 4014 days | 3% |
| Mark Borah | 10/10 | 4044 days | 3% |
| Rose McCallum | 10/10 | 4044 days | 3% |
| Jim Dickie | 10/10 | 4044 days | 3% |
| Desney Hughes | 10/10 | 4044 days | 3% |
| Evelyn Robottom | 10/10 | 4075 days | 2% |
| Alan Beaumont | 10/10 | 4075 days | 2% |
| steve Page | 10/10 | 4197 days | 1% |
| Jason Scheckle | 10/10 | 4228 days | 1% |
| Michael Higgins | 10/10 | 4258 days | 1% |
| chris balmforth | 10/10 | 4258 days | 1% |
| Dave Sime | 10/10 | 4289 days | 1% |
| Julie Stevenson | 10/10 | 4289 days | 1% |
| Nicci Hutchinson | 10/10 | 4289 days | 1% |
| Gerard Berote | 10/10 | 4290 days | 0% |
| Karine Scheers | 10/10 | 4290 days | 0% |
| Pieter S | 10/10 | 4317 days | 0% |
| Przemyslaw Gawor | 10/10 | 4317 days | 0% |
| Peekies | 10/10 | 4348 days | 0% |
| AB | 9/10 | 4348 days | 0% |
| susan savage | 10/10 | 4348 days | 0% |
| Ken Di | 10/10 | 4348 days | 0% |
| briantjones | 10/10 | 4379 days | 0% |
| paulmiles | 9/10 | 4379 days | 0% |
| nowuries | 10/10 | 4379 days | 0% |
| Nicolas | 10/10 | 4409 days | 4% |
| Cannon | 10/10 | 4409 days | 4% |
| Martin | 10/10 | 4470 days | 4% |
| Esther Goh | 10/10 | 4593 days | 4% |
| Eltel | 10/10 | 4623 days | 4% |
| Robin Sable | 10/10 | 4635 days | 3% |
| Trish V | 9/10 | 4636 days | 3% |
| Alan Brady | 8/10 | 4651 days | 3% |
| peter_sunnyside | 10/10 | 4654 days | 4% |
| C Wardlaw | 9/10 | 4671 days | 3% |
| Grahame MacKay | 8/10 | 4675 days | 3% |
| Alison Rosser | 1/10 | 4677 days | 0% |
| DougTaylor | 10/10 | 4683 days | 4% |
| Robinandmaureen | 10/10 | 4683 days | 4% |
| Sally Rawson | 10/10 | 4694 days | 3% |
| jane | 10/10 | 4745 days | 4% |
| HelenR | 10/10 | 4745 days | 4% |
| 23alnstreet | 10/10 | 4775 days | 4% |
| PARKIE | 10/10 | 4775 days | 4% |
| Goog | 10/10 | 4775 days | 4% |
| TaffAndLucy | 10/10 | 4806 days | 4% |
| JohnT671 | 10/10 | 4806 days | 4% |
| Yolanda | 10/10 | 4836 days | 4% |
| willzanjan | 10/10 | 4867 days | 4% |
| Jim & Lynn | 10/10 | 4867 days | 4% |
| MLDH | 10/10 | 4867 days | 4% |
| Kev & Rob | 10/10 | 4928 days | 4% |
| PeterandBruce | 10/10 | 4959 days | 4% |
| scottee | 10/10 | 4959 days | 4% |
| Chris & Jess | 10/10 | 4959 days | 4% |
| Worcesterwanderer | 10/10 | 4989 days | 4% |
| Mark_Shean01 | 10/10 | 4989 days | 4% |
| maybaby23 | 10/10 | 4989 days | 4% |
| GiuseppeAndAlexia | 10/10 | 4989 days | 4% |
| Graham Wilson | 10/10 | 5004 days | 3% |
| Jacob | 10/10 | 5007 days | 3% |
| Jean Barker | 8/10 | 5007 days | 3% |
| John Stokes | 9/10 | 5008 days | 3% |
| Steve & Pearl Baker | 8/10 | 5010 days | 3% |
| Susan Herd | 9/10 | 5015 days | 3% |
| Sue Hickman | 9/10 | 5018 days | 3% |
| MaryBatie | 10/10 | 5020 days | 4% |
| WBHL | 10/10 | 5020 days | 4% |
| armelle | 10/10 | 5020 days | 4% |
| Garry | 10/10 | 5020 days | 4% |
| gemma2 | 10/10 | 5020 days | 4% |
| Lenore Dejong | 9/10 | 5022 days | 3% |
| Victoria Purver | 9/10 | 5023 days | 3% |
| Mark & Wendy Caddye | 8/10 | 5032 days | 3% |
| Agnes McMillan | 10/10 | 5032 days | 3% |
| David Heads | 8/10 | 5035 days | 3% |
| John Price | 9/10 | 5038 days | 3% |
| canada960 | 10/10 | 5048 days | 4% |
| AMB777 | 10/10 | 5048 days | 4% |
| Kimberly St Louis | 10/10 | 5048 days | 3% |
| MaggieGraham | 10/10 | 5048 days | 4% |
| chrissie2011 | 10/10 | 5079 days | 4% |
| viviane | 10/10 | 5079 days | 4% |
| dodi2010 | 10/10 | 5110 days | 4% |
| benham | 10/10 | 5110 days | 4% |
| Shaun_Jo | 10/10 | 5110 days | 4% |
| Gee74 | 10/10 | 5140 days | 4% |
| familytravels | 10/10 | 5171 days | 4% |
| kitcooper | 10/10 | 5171 days | 4% |
| tisphording1 | 10/10 | 5171 days | 4% |
| evilqt | 10/10 | 5171 days | 4% |
| Lucynwayne | 10/10 | 5201 days | 4% |
| rogerdog | 10/10 | 5201 days | 4% |
| hills | 10/10 | 5201 days | 4% |
| hmmwv | 10/10 | 5201 days | 4% |
| MarkfromNelson | 10/10 | 5232 days | 4% |
| stellano99 | 10/10 | 5293 days | 4% |
| Baumgarten | 8/10 | 5321 days | 3% |
| marcin | 10/10 | 5354 days | 4% |
| babaji05 | 10/10 | 5354 days | 4% |
| Helen T | 10/10 | 5380 days | 3% |
| Evan Pole | 10/10 | 5385 days | 4% |
| John Mathers | 9/10 | 5394 days | 3% |
| Radek Hoferek | 9/10 | 5409 days | 3% |
| Brenda | 5/10 | 5410 days | 2% |
| Chance McGuire | 10/10 | 5413 days | 4% |
| SteveAndAshley | 10/10 | 5413 days | 4% |
| nskellam | 10/10 | 5413 days | 4% |
| peterzaf | 10/10 | 5475 days | 4% |
| NVL | 10/10 | 5475 days | 4% |
| teboekc | 10/10 | 5475 days | 4% |
| kiwically | 10/10 | 5475 days | 4% |
| ahoynes001 | 10/10 | 5475 days | 4% |
| radler | 10/10 | 5505 days | 4% |
| Deanne Prior | 10/10 | 5505 days | 4% |
| Sue Turner | 10/10 | 5536 days | 4% |
| pedejay | 10/10 | 5536 days | 4% |
| Barry Treve | 10/10 | 5726 days | 3% |
| JimM1 | 10/10 | 5731 days | 3% |
| Mary | 9/10 | 5743 days | 3% |
| orianne | 10/10 | 5776 days | 4% |
| Penwell | 10/10 | 5781 days | 3% |
| Mike | 10/10 | 5788 days | 3% |
| Simon | 10/10 | 5838 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.