Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 1689 days | 99% |
| Jed Barnett | 10/10 | 1690 days | 100% |
| John Rhodes | 9/10 | 1690 days | 99% |
| Marta Madrigal | 10/10 | 1690 days | 100% |
| Alan Garlick | 9/10 | 1720 days | 92% |
| John Graham | 10/10 | 1720 days | 93% |
| Regina85 | 9/10 | 1782 days | 84% |
| Jean Gallagher | 10/10 | 1813 days | 83% |
| FABRIGLI Patrick | 10/10 | 2054 days | 75% |
| Tiago & Jessica | 10/10 | 2055 days | 75% |
| Baptiste | 9/10 | 2085 days | 74% |
| Lambertus Faber | 9/10 | 2085 days | 74% |
| Barbara James | 9/10 | 2085 days | 74% |
| sandy bufton | 5/10 | 2116 days | 56% |
| David v | 9/10 | 2116 days | 73% |
| Adrian Harris | 9/10 | 2116 days | 73% |
| Viv | 5/10 | 2117 days | 56% |
| Steve Roome | 10/10 | 2117 days | 73% |
| ryan winter | 10/10 | 2117 days | 73% |
| Zoe Hollingsworth | 10/10 | 2117 days | 73% |
| Heidi Harting | 10/10 | 2147 days | 72% |
| Jan van den Berge | 8/10 | 2391 days | 63% |
| Julia Scholten | 10/10 | 2391 days | 64% |
| Francis Adams | 9/10 | 2391 days | 64% |
| André Grondin | 9/10 | 2391 days | 64% |
| vicki sherouse | 10/10 | 2392 days | 64% |
| Franzi and Marcel | 10/10 | 2392 days | 64% |
| Chris Clemens | 10/10 | 2420 days | 63% |
| Claudia Wehrli | 9/10 | 2450 days | 62% |
| Tony McQuail | 9/10 | 2450 days | 62% |
| Sebastiaan Vincent Drost | 10/10 | 2450 days | 62% |
| Marc | 10/10 | 2450 days | 62% |
| Sara & Philipp | 10/10 | 2451 days | 62% |
| Peter Hjort | 10/10 | 2481 days | 61% |
| Penelope Stewart | 9/10 | 2481 days | 61% |
| Christoffer Nilsson | 10/10 | 2481 days | 61% |
| Tim R | 9/10 | 2481 days | 61% |
| Bradley | 10/10 | 2512 days | 60% |
| Francis | 10/10 | 2512 days | 60% |
| Cristina | 10/10 | 2512 days | 60% |
| Dipesh Patel | 9/10 | 2725 days | 53% |
| Dennis van Wissen | 6/10 | 2744 days | 24% |
| Edwin van Maanen | 10/10 | 2756 days | 52% |
| Graham Pentelow | 9/10 | 2756 days | 52% |
| Annelies Holvoet | 9/10 | 2756 days | 52% |
| Lianne Blonk | 10/10 | 2756 days | 52% |
| Fran and Ben | 9/10 | 2772 days | 31% |
| r stiekema | 9/10 | 2784 days | 51% |
| Michelle Tabone | 10/10 | 2784 days | 52% |
| Richard Nevels | 9/10 | 2784 days | 51% |
| Ada Foks | 10/10 | 2784 days | 52% |
| Kati Behrendt | 8/10 | 2785 days | 50% |
| Alex Victor | 10/10 | 2788 days | 31% |
| Gert Koning | 9/10 | 2815 days | 50% |
| Joyce Nolan | 10/10 | 2815 days | 51% |
| T Geelen | 8/10 | 2836 days | 29% |
| Jolanda van Houwelingen | 8/10 | 2839 days | 49% |
| Bree Shaw | 7/10 | 2843 days | 26% |
| angela dagler | 10/10 | 2876 days | 49% |
| Susan H | 10/10 | 2876 days | 49% |
| Stella Liew | 9/10 | 2876 days | 48% |
| Scott Cullen | 10/10 | 2876 days | 49% |
| Taylor Gunstone | 10/10 | 2876 days | 49% |
| rankersmoo | 10/10 | 2907 days | 48% |
| Fleur Schubert | 8/10 | 2907 days | 47% |
| Adam | 10/10 | 3090 days | 42% |
| Tobi | 5/10 | 3091 days | 15% |
| Rebecca Grant | 9/10 | 3104 days | 24% |
| Brad Dobsky | 5/10 | 3116 days | 15% |
| Sarah Grant | 9/10 | 3121 days | 40% |
| Alex Hamlin | 10/10 | 3121 days | 41% |
| hunter cooper | 10/10 | 3121 days | 41% |
| Kim Cole | 10/10 | 3121 days | 41% |
| mathilde colombie | 10/10 | 3150 days | 40% |
| John Haugen | 9/10 | 3150 days | 39% |
| Jos Engelen | 9/10 | 3150 days | 39% |
| Vanessa Jordan | 10/10 | 3150 days | 40% |
| Lorraine Chapman | 9/10 | 3150 days | 39% |
| Phillip Astein | 10/10 | 3150 days | 40% |
| Ines Manteigas | 10/10 | 3181 days | 39% |
| kevin buckley | 10/10 | 3181 days | 39% |
| Lachlan Russell | 10/10 | 3181 days | 39% |
| Camilla Van de Wiel | 8/10 | 3181 days | 38% |
| Mike Vale | 10/10 | 3181 days | 39% |
| Kevin Bryant | 10/10 | 3181 days | 39% |
| Judith B | 9/10 | 3181 days | 38% |
| Stuart Holloway | 9/10 | 3181 days | 38% |
| Kim Sawyers | 10/10 | 3181 days | 39% |
| Gwen Horne | 10/10 | 3182 days | 39% |
| Valentina Pasinetti | 10/10 | 3182 days | 39% |
| Mike Chomeakwich | 10/10 | 3182 days | 39% |
| Sergey Krupsky | 10/10 | 3212 days | 38% |
| Kristen Davies | 10/10 | 3212 days | 38% |
| Nicola Bloom | 10/10 | 3212 days | 38% |
| Iker Peeters | 10/10 | 3213 days | 23% |
| Tessa Wills | 10/10 | 3242 days | 37% |
| Jana Caines | 10/10 | 3242 days | 37% |
| Brenda - | 10/10 | 3242 days | 37% |
| Emily Michel | 9/10 | 3242 days | 36% |
| Lauren Doherty | 9/10 | 3242 days | 36% |
| josie dixon | 10/10 | 3242 days | 37% |
| peter elliman | 9/10 | 3243 days | 36% |
| Wade M | 9/10 | 3273 days | 35% |
| Georgia Henley | 10/10 | 3273 days | 36% |
| Nick Mclaren | 10/10 | 3274 days | 36% |
| Tom Jones | 10/10 | 3274 days | 36% |
| maureen | 8/10 | 3456 days | 29% |
| Wayne Hoyle | 10/10 | 3487 days | 29% |
| Joni Walters | 9/10 | 3487 days | 28% |
| Antonio Goncalves | 9/10 | 3487 days | 28% |
| A G. | 10/10 | 3515 days | 28% |
| Maaike & JW | 9/10 | 3515 days | 27% |
| Kristina M | 10/10 | 3515 days | 28% |
| Catherine Giles | 8/10 | 3515 days | 27% |
| Briony Hill | 9/10 | 3515 days | 27% |
| C Kidd | 10/10 | 3546 days | 27% |
| PimH | 9/10 | 3546 days | 26% |
| T. Marschall | 10/10 | 3546 days | 27% |
| chris inman | 10/10 | 3546 days | 27% |
| Kri Duffy | 10/10 | 3546 days | 27% |
| Lee Ruff | 10/10 | 3546 days | 27% |
| Kerry Nolte | 10/10 | 3546 days | 27% |
| Paul | 9/10 | 3546 days | 26% |
| Sophie Huybrechts | 10/10 | 3569 days | 16% |
| Sue Mitchell | 9/10 | 3577 days | 25% |
| Ruben van Vlierden | 8/10 | 3578 days | 25% |
| Derek Akerhielm | 9/10 | 3607 days | 25% |
| Alex Alex | 10/10 | 3638 days | 24% |
| Roosje Simon | 10/10 | 3638 days | 24% |
| Henry Kaldenbaugh | 10/10 | 3668 days | 23% |
| mark clixby | 10/10 | 3822 days | 18% |
| Graham Smith | 10/10 | 3822 days | 18% |
| jeanpierre | 10/10 | 3822 days | 18% |
| Claire Jenkins | 10/10 | 3822 days | 18% |
| Jackie Reily | 9/10 | 3853 days | 17% |
| Deb and Pat Radolla | 10/10 | 3881 days | 16% |
| Johan Hereora Hummerhielm | 2/10 | 3881 days | 7% |
| Remco & Annet | 8/10 | 3881 days | 16% |
| Susan Locl | 9/10 | 3881 days | 16% |
| ryan branciforte | 10/10 | 3912 days | 15% |
| Trousdale | 10/10 | 3912 days | 15% |
| linda kerr | 10/10 | 3912 days | 15% |
| Bill Singer | 10/10 | 3912 days | 15% |
| Joan G | 9/10 | 3912 days | 15% |
| Kyle Hansen | 10/10 | 3912 days | 15% |
| M Mackenzie | 9/10 | 3912 days | 15% |
| Duff Schmidt | 10/10 | 3943 days | 14% |
| sid Gupta | 10/10 | 3943 days | 14% |
| Tom Sarginson | 10/10 | 3943 days | 14% |
| Jeremy | 9/10 | 3943 days | 14% |
| Eleanor Doak | 10/10 | 3943 days | 14% |
| Andrew Hagerty | 10/10 | 3973 days | 13% |
| Neelima Nair | 10/10 | 3973 days | 13% |
| Steven W | 10/10 | 3973 days | 13% |
| GJ Curzon | 10/10 | 3973 days | 13% |
| Jane Tarrach | 10/10 | 3973 days | 13% |
| julius munda | 10/10 | 4004 days | 12% |
| Nigel Berjak | 10/10 | 4004 days | 12% |
| Kyle Bauer | 10/10 | 4004 days | 12% |
| Michelle Hamilton | 10/10 | 4004 days | 12% |
| travelgood | 10/10 | 4218 days | 5% |
| Dwharks | 10/10 | 4218 days | 5% |
| Max Bezabor | 10/10 | 4218 days | 5% |
| Karin | 10/10 | 4218 days | 5% |
| Catherine Hall | 10/10 | 4218 days | 5% |
| Laure Berné | 10/10 | 4218 days | 5% |
| Elvin Teo | 10/10 | 4246 days | 4% |
| Clay Rush | 10/10 | 4246 days | 4% |
| Svend Kristensen | 10/10 | 4246 days | 4% |
| Jos de Rooij | 10/10 | 4246 days | 4% |
| Nicole Huxley | 10/10 | 4246 days | 4% |
| Cliff Renfrew | 10/10 | 4246 days | 4% |
| soph | 10/10 | 4277 days | 3% |
| Kali | 10/10 | 4277 days | 3% |
| David | 10/10 | 4277 days | 3% |
| Jonathan | 10/10 | 4277 days | 3% |
| harry12 | 10/10 | 4277 days | 3% |
| Larry K | 10/10 | 4277 days | 3% |
| Martin Thomas | 8/10 | 4300 days | 1% |
| rnicks | 10/10 | 4308 days | 2% |
| Georg Mueller | 9/10 | 4308 days | 2% |
| Annette Nold | 9/10 | 4308 days | 2% |
| Marco Spinelli | 10/10 | 4308 days | 2% |
| PolarBear | 10/10 | 4338 days | 1% |
| Allen Pocock | 10/10 | 4338 days | 1% |
| cfarrpapi | 10/10 | 4338 days | 1% |
| Thomas Hadinger | 10/10 | 4338 days | 1% |
| Jean Cote | 10/10 | 4338 days | 1% |
| Sarah Taylor | 9/10 | 4368 days | 0% |
| TIMSUE | 10/10 | 4399 days | 16% |
| alisonwilliams63 | 10/10 | 4552 days | 16% |
| hobbesz134 | 9/10 | 4552 days | 16% |
| Shain Herbert | 8/10 | 4578 days | 9% |
| GaryandShelley | 9/10 | 4583 days | 16% |
| Carolee Webster | 9/10 | 4592 days | 9% |
| Inge & Erik | 9/10 | 4593 days | 9% |
| tribot | 10/10 | 4612 days | 16% |
| Doudoufrench | 10/10 | 4612 days | 16% |
| replant | 10/10 | 4612 days | 16% |
| arnonshany | 10/10 | 4612 days | 16% |
| sujen | 10/10 | 4643 days | 16% |
| hotspuhtots | 10/10 | 4643 days | 16% |
| phebejim | 9/10 | 4643 days | 16% |
| jstroth | 10/10 | 4643 days | 16% |
| mervyn | 10/10 | 4674 days | 16% |
| MacPerthWA | 10/10 | 4674 days | 16% |
| coachp | 10/10 | 4674 days | 16% |
| LJNicol | 9/10 | 4674 days | 16% |
| Pinkangie1963 | 10/10 | 4674 days | 16% |
| eva_julia | 10/10 | 4674 days | 16% |
| Bidster | 10/10 | 4704 days | 16% |
| Liem | 10/10 | 4704 days | 16% |
| BARRYCOULTON | 10/10 | 4704 days | 16% |
| clearycar | 10/10 | 4704 days | 16% |
| Declan | 10/10 | 4735 days | 16% |
| visser01 | 7/10 | 4735 days | 15% |
| cotus78 | 10/10 | 4735 days | 16% |
| williamb | 10/10 | 4765 days | 16% |
| NigelE | 10/10 | 4796 days | 16% |
| koverton | 10/10 | 4918 days | 16% |
| ttighe | 10/10 | 4918 days | 16% |
| Eddie | 10/10 | 4918 days | 16% |
| Van Vliet | 10/10 | 4936 days | 10% |
| K & J Overton | 9/10 | 4943 days | 9% |
| olivierandceline | 10/10 | 4949 days | 16% |
| Inge | 10/10 | 4949 days | 16% |
| Mark Roelofs | 8/10 | 4968 days | 9% |
| tomsarge | 10/10 | 5008 days | 16% |
| peter_raewyn | 10/10 | 5008 days | 16% |
| tembo_too | 10/10 | 5008 days | 16% |
| Ed Day | 10/10 | 5008 days | 16% |
| doswell | 10/10 | 5008 days | 16% |
| Joanna_Griffiths | 10/10 | 5069 days | 16% |
| david_nash | 10/10 | 5069 days | 16% |
| margrietaad46 | 9/10 | 5069 days | 16% |
| michelleman2011 | 10/10 | 5069 days | 16% |
| minimutley | 10/10 | 5100 days | 16% |
| tigin | 9/10 | 5100 days | 16% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5283 days | 16% |
| bdgenge | 10/10 | 5314 days | 16% |
| Vincente Garrido | 9/10 | 5337 days | 9% |
| Steffi | 10/10 | 5342 days | 16% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5342 days | 16% |
| Magdalena | 9/10 | 5373 days | 16% |
| Fred Findlay | 10/10 | 5434 days | 16% |
| trekkerbabs | 9/10 | 5434 days | 16% |
| hugh peters | 9/10 | 5465 days | 16% |
| Arjan Boomert | 10/10 | 5465 days | 16% |
| erikholland | 10/10 | 5649 days | 16% |
| Thijs | 8/10 | 5664 days | 9% |
| JudithNetherlands | 8/10 | 5664 days | 9% |
| AndynColette Russell | 10/10 | 5677 days | 16% |
| jo_dame | 10/10 | 5683 days | 16% |
| MoakterW | 8/10 | 5692 days | 9% |
| Camilla E | 10/10 | 5704 days | 16% |
| Gaz | 10/10 | 5751 days | 16% |
| Sjaak | 9/10 | 5803 days | 16% |
| Sanmandy | 10/10 | 5813 days | 16% |
| QueenstownRasta | 1/10 | 5863 days | 6% |
| Tom Ben | 10/10 | 6019 days | 10% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.98% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 76 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.94% |
| 198 | -2.95% |
| 199 | -2.97% |
| 200 | -2.98% |
| 201 | -3.00% |
| 202 | -3.01% |
| 203 | -3.03% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.