G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 1789 days | 99% |
| Jed Barnett | 10/10 | 1790 days | 100% |
| John Rhodes | 9/10 | 1790 days | 99% |
| Marta Madrigal | 10/10 | 1790 days | 100% |
| Alan Garlick | 9/10 | 1820 days | 98% |
| John Graham | 10/10 | 1820 days | 99% |
| Regina85 | 9/10 | 1882 days | 95% |
| Jean Gallagher | 10/10 | 1913 days | 95% |
| FABRIGLI Patrick | 10/10 | 2154 days | 86% |
| Tiago & Jessica | 10/10 | 2155 days | 86% |
| Baptiste | 9/10 | 2185 days | 84% |
| Lambertus Faber | 9/10 | 2185 days | 84% |
| Barbara James | 9/10 | 2185 days | 84% |
| sandy bufton | 5/10 | 2216 days | 64% |
| David v | 9/10 | 2216 days | 83% |
| Adrian Harris | 9/10 | 2216 days | 83% |
| Viv | 5/10 | 2217 days | 64% |
| Steve Roome | 10/10 | 2217 days | 83% |
| ryan winter | 10/10 | 2217 days | 83% |
| Zoe Hollingsworth | 10/10 | 2217 days | 83% |
| Heidi Harting | 10/10 | 2247 days | 82% |
| Jan van den Berge | 8/10 | 2491 days | 71% |
| Julia Scholten | 10/10 | 2491 days | 73% |
| Francis Adams | 9/10 | 2491 days | 72% |
| André Grondin | 9/10 | 2491 days | 72% |
| vicki sherouse | 10/10 | 2492 days | 73% |
| Franzi and Marcel | 10/10 | 2492 days | 73% |
| Chris Clemens | 10/10 | 2520 days | 72% |
| Claudia Wehrli | 9/10 | 2550 days | 70% |
| Tony McQuail | 9/10 | 2550 days | 70% |
| Sebastiaan Vincent Drost | 10/10 | 2550 days | 71% |
| Marc | 10/10 | 2550 days | 71% |
| Sara & Philipp | 10/10 | 2551 days | 71% |
| Peter Hjort | 10/10 | 2581 days | 69% |
| Penelope Stewart | 9/10 | 2581 days | 69% |
| Christoffer Nilsson | 10/10 | 2581 days | 69% |
| Tim R | 9/10 | 2581 days | 69% |
| Bradley | 10/10 | 2612 days | 68% |
| Francis | 10/10 | 2612 days | 68% |
| Cristina | 10/10 | 2612 days | 68% |
| Dipesh Patel | 9/10 | 2825 days | 59% |
| Dennis van Wissen | 6/10 | 2844 days | 28% |
| Edwin van Maanen | 10/10 | 2856 days | 59% |
| Graham Pentelow | 9/10 | 2856 days | 58% |
| Annelies Holvoet | 9/10 | 2856 days | 58% |
| Lianne Blonk | 10/10 | 2856 days | 59% |
| Fran and Ben | 9/10 | 2872 days | 35% |
| r stiekema | 9/10 | 2884 days | 57% |
| Michelle Tabone | 10/10 | 2884 days | 58% |
| Richard Nevels | 9/10 | 2884 days | 57% |
| Ada Foks | 10/10 | 2884 days | 58% |
| Kati Behrendt | 8/10 | 2885 days | 57% |
| Alex Victor | 10/10 | 2888 days | 35% |
| Gert Koning | 9/10 | 2915 days | 56% |
| Joyce Nolan | 10/10 | 2915 days | 56% |
| T Geelen | 8/10 | 2936 days | 32% |
| Jolanda van Houwelingen | 8/10 | 2939 days | 54% |
| Bree Shaw | 7/10 | 2943 days | 30% |
| angela dagler | 10/10 | 2976 days | 54% |
| Susan H | 10/10 | 2976 days | 54% |
| Stella Liew | 9/10 | 2976 days | 54% |
| Scott Cullen | 10/10 | 2976 days | 54% |
| Taylor Gunstone | 10/10 | 2976 days | 54% |
| rankersmoo | 10/10 | 3007 days | 53% |
| Fleur Schubert | 8/10 | 3007 days | 52% |
| Adam | 10/10 | 3190 days | 46% |
| Tobi | 5/10 | 3191 days | 17% |
| Rebecca Grant | 9/10 | 3204 days | 27% |
| Brad Dobsky | 5/10 | 3216 days | 16% |
| Sarah Grant | 9/10 | 3221 days | 44% |
| Alex Hamlin | 10/10 | 3221 days | 45% |
| hunter cooper | 10/10 | 3221 days | 45% |
| Kim Cole | 10/10 | 3221 days | 45% |
| mathilde colombie | 10/10 | 3250 days | 44% |
| John Haugen | 9/10 | 3250 days | 43% |
| Jos Engelen | 9/10 | 3250 days | 43% |
| Vanessa Jordan | 10/10 | 3250 days | 44% |
| Lorraine Chapman | 9/10 | 3250 days | 43% |
| Phillip Astein | 10/10 | 3250 days | 44% |
| Ines Manteigas | 10/10 | 3281 days | 42% |
| kevin buckley | 10/10 | 3281 days | 42% |
| Lachlan Russell | 10/10 | 3281 days | 42% |
| Camilla Van de Wiel | 8/10 | 3281 days | 42% |
| Mike Vale | 10/10 | 3281 days | 42% |
| Kevin Bryant | 10/10 | 3281 days | 42% |
| Judith B | 9/10 | 3281 days | 42% |
| Stuart Holloway | 9/10 | 3281 days | 42% |
| Kim Sawyers | 10/10 | 3281 days | 42% |
| Gwen Horne | 10/10 | 3282 days | 42% |
| Valentina Pasinetti | 10/10 | 3282 days | 42% |
| Mike Chomeakwich | 10/10 | 3282 days | 42% |
| Sergey Krupsky | 10/10 | 3312 days | 41% |
| Kristen Davies | 10/10 | 3312 days | 41% |
| Nicola Bloom | 10/10 | 3312 days | 41% |
| Iker Peeters | 10/10 | 3313 days | 25% |
| Tessa Wills | 10/10 | 3342 days | 40% |
| Jana Caines | 10/10 | 3342 days | 40% |
| Brenda - | 10/10 | 3342 days | 40% |
| Emily Michel | 9/10 | 3342 days | 40% |
| Lauren Doherty | 9/10 | 3342 days | 40% |
| josie dixon | 10/10 | 3342 days | 40% |
| peter elliman | 9/10 | 3343 days | 40% |
| Wade M | 9/10 | 3373 days | 38% |
| Georgia Henley | 10/10 | 3373 days | 39% |
| Nick Mclaren | 10/10 | 3374 days | 39% |
| Tom Jones | 10/10 | 3374 days | 39% |
| maureen | 8/10 | 3556 days | 31% |
| Wayne Hoyle | 10/10 | 3587 days | 31% |
| Joni Walters | 9/10 | 3587 days | 30% |
| Antonio Goncalves | 9/10 | 3587 days | 30% |
| A G. | 10/10 | 3615 days | 29% |
| Maaike & JW | 9/10 | 3615 days | 29% |
| Kristina M | 10/10 | 3615 days | 29% |
| Catherine Giles | 8/10 | 3615 days | 29% |
| Briony Hill | 9/10 | 3615 days | 29% |
| C Kidd | 10/10 | 3646 days | 28% |
| PimH | 9/10 | 3646 days | 28% |
| T. Marschall | 10/10 | 3646 days | 28% |
| chris inman | 10/10 | 3646 days | 28% |
| Kri Duffy | 10/10 | 3646 days | 28% |
| Lee Ruff | 10/10 | 3646 days | 28% |
| Kerry Nolte | 10/10 | 3646 days | 28% |
| Paul | 9/10 | 3646 days | 28% |
| Sophie Huybrechts | 10/10 | 3669 days | 16% |
| Sue Mitchell | 9/10 | 3677 days | 27% |
| Ruben van Vlierden | 8/10 | 3678 days | 26% |
| Derek Akerhielm | 9/10 | 3707 days | 26% |
| Alex Alex | 10/10 | 3738 days | 25% |
| Roosje Simon | 10/10 | 3738 days | 25% |
| Henry Kaldenbaugh | 10/10 | 3768 days | 24% |
| mark clixby | 10/10 | 3922 days | 18% |
| Graham Smith | 10/10 | 3922 days | 18% |
| jeanpierre | 10/10 | 3922 days | 18% |
| Claire Jenkins | 10/10 | 3922 days | 18% |
| Jackie Reily | 9/10 | 3953 days | 16% |
| Deb and Pat Radolla | 10/10 | 3981 days | 15% |
| Johan Hereora Hummerhielm | 2/10 | 3981 days | 7% |
| Remco & Annet | 8/10 | 3981 days | 15% |
| Susan Locl | 9/10 | 3981 days | 15% |
| ryan branciforte | 10/10 | 4012 days | 14% |
| Trousdale | 10/10 | 4012 days | 14% |
| linda kerr | 10/10 | 4012 days | 14% |
| Bill Singer | 10/10 | 4012 days | 14% |
| Joan G | 9/10 | 4012 days | 14% |
| Kyle Hansen | 10/10 | 4012 days | 14% |
| M Mackenzie | 9/10 | 4012 days | 14% |
| Duff Schmidt | 10/10 | 4043 days | 13% |
| sid Gupta | 10/10 | 4043 days | 13% |
| Tom Sarginson | 10/10 | 4043 days | 13% |
| Jeremy | 9/10 | 4043 days | 13% |
| Eleanor Doak | 10/10 | 4043 days | 13% |
| Andrew Hagerty | 10/10 | 4073 days | 12% |
| Neelima Nair | 10/10 | 4073 days | 12% |
| Steven W | 10/10 | 4073 days | 12% |
| GJ Curzon | 10/10 | 4073 days | 12% |
| Jane Tarrach | 10/10 | 4073 days | 12% |
| julius munda | 10/10 | 4104 days | 11% |
| Nigel Berjak | 10/10 | 4104 days | 11% |
| Kyle Bauer | 10/10 | 4104 days | 11% |
| Michelle Hamilton | 10/10 | 4104 days | 11% |
| travelgood | 10/10 | 4318 days | 2% |
| Dwharks | 10/10 | 4318 days | 2% |
| Max Bezabor | 10/10 | 4318 days | 2% |
| Karin | 10/10 | 4318 days | 2% |
| Catherine Hall | 10/10 | 4318 days | 2% |
| Laure Berné | 10/10 | 4318 days | 2% |
| Elvin Teo | 10/10 | 4346 days | 1% |
| Clay Rush | 10/10 | 4346 days | 1% |
| Svend Kristensen | 10/10 | 4346 days | 1% |
| Jos de Rooij | 10/10 | 4346 days | 1% |
| Nicole Huxley | 10/10 | 4346 days | 1% |
| Cliff Renfrew | 10/10 | 4346 days | 1% |
| soph | 10/10 | 4377 days | 0% |
| Kali | 10/10 | 4377 days | 0% |
| David | 10/10 | 4377 days | 0% |
| Jonathan | 10/10 | 4377 days | 0% |
| harry12 | 10/10 | 4377 days | 0% |
| Larry K | 10/10 | 4377 days | 0% |
| Martin Thomas | 8/10 | 4400 days | 11% |
| rnicks | 10/10 | 4408 days | 20% |
| Georg Mueller | 9/10 | 4408 days | 19% |
| Annette Nold | 9/10 | 4408 days | 19% |
| Marco Spinelli | 10/10 | 4408 days | 20% |
| PolarBear | 10/10 | 4438 days | 20% |
| Allen Pocock | 10/10 | 4438 days | 20% |
| cfarrpapi | 10/10 | 4438 days | 20% |
| Thomas Hadinger | 10/10 | 4438 days | 20% |
| Jean Cote | 10/10 | 4438 days | 20% |
| Sarah Taylor | 9/10 | 4468 days | 19% |
| TIMSUE | 10/10 | 4499 days | 20% |
| alisonwilliams63 | 10/10 | 4652 days | 20% |
| hobbesz134 | 9/10 | 4652 days | 19% |
| Shain Herbert | 8/10 | 4678 days | 11% |
| GaryandShelley | 9/10 | 4683 days | 19% |
| Carolee Webster | 9/10 | 4692 days | 12% |
| Inge & Erik | 9/10 | 4693 days | 12% |
| tribot | 10/10 | 4712 days | 20% |
| Doudoufrench | 10/10 | 4712 days | 20% |
| replant | 10/10 | 4712 days | 20% |
| arnonshany | 10/10 | 4712 days | 20% |
| sujen | 10/10 | 4743 days | 20% |
| hotspuhtots | 10/10 | 4743 days | 20% |
| phebejim | 9/10 | 4743 days | 19% |
| jstroth | 10/10 | 4743 days | 20% |
| mervyn | 10/10 | 4774 days | 20% |
| MacPerthWA | 10/10 | 4774 days | 20% |
| coachp | 10/10 | 4774 days | 20% |
| LJNicol | 9/10 | 4774 days | 19% |
| Pinkangie1963 | 10/10 | 4774 days | 20% |
| eva_julia | 10/10 | 4774 days | 20% |
| Bidster | 10/10 | 4804 days | 20% |
| Liem | 10/10 | 4804 days | 20% |
| BARRYCOULTON | 10/10 | 4804 days | 20% |
| clearycar | 10/10 | 4804 days | 20% |
| Declan | 10/10 | 4835 days | 20% |
| visser01 | 7/10 | 4835 days | 18% |
| cotus78 | 10/10 | 4835 days | 20% |
| williamb | 10/10 | 4865 days | 20% |
| NigelE | 10/10 | 4896 days | 20% |
| koverton | 10/10 | 5018 days | 20% |
| ttighe | 10/10 | 5018 days | 20% |
| Eddie | 10/10 | 5018 days | 20% |
| Van Vliet | 10/10 | 5036 days | 12% |
| K & J Overton | 9/10 | 5043 days | 12% |
| olivierandceline | 10/10 | 5049 days | 20% |
| Inge | 10/10 | 5049 days | 20% |
| Mark Roelofs | 8/10 | 5068 days | 11% |
| tomsarge | 10/10 | 5108 days | 20% |
| peter_raewyn | 10/10 | 5108 days | 20% |
| tembo_too | 10/10 | 5108 days | 20% |
| Ed Day | 10/10 | 5108 days | 20% |
| doswell | 10/10 | 5108 days | 20% |
| Joanna_Griffiths | 10/10 | 5169 days | 20% |
| david_nash | 10/10 | 5169 days | 20% |
| margrietaad46 | 9/10 | 5169 days | 19% |
| michelleman2011 | 10/10 | 5169 days | 20% |
| minimutley | 10/10 | 5200 days | 20% |
| tigin | 9/10 | 5200 days | 19% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5383 days | 20% |
| bdgenge | 10/10 | 5414 days | 20% |
| Vincente Garrido | 9/10 | 5437 days | 12% |
| Steffi | 10/10 | 5442 days | 20% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5442 days | 20% |
| Magdalena | 9/10 | 5473 days | 19% |
| Fred Findlay | 10/10 | 5534 days | 20% |
| trekkerbabs | 9/10 | 5534 days | 19% |
| hugh peters | 9/10 | 5565 days | 19% |
| Arjan Boomert | 10/10 | 5565 days | 20% |
| erikholland | 10/10 | 5748 days | 20% |
| Thijs | 8/10 | 5764 days | 11% |
| JudithNetherlands | 8/10 | 5764 days | 11% |
| AndynColette Russell | 10/10 | 5776 days | 20% |
| jo_dame | 10/10 | 5783 days | 20% |
| MoakterW | 8/10 | 5792 days | 11% |
| Camilla E | 10/10 | 5803 days | 20% |
| Gaz | 10/10 | 5851 days | 20% |
| Sjaak | 9/10 | 5903 days | 19% |
| Sanmandy | 10/10 | 5913 days | 20% |
| QueenstownRasta | 1/10 | 5963 days | 8% |
| Tom Ben | 10/10 | 6119 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
1.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.