Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 1861 days | 99% |
| Jed Barnett | 10/10 | 1861 days | 100% |
| John Rhodes | 9/10 | 1861 days | 99% |
| Marta Madrigal | 10/10 | 1861 days | 100% |
| Alan Garlick | 9/10 | 1892 days | 98% |
| John Graham | 10/10 | 1892 days | 99% |
| Regina85 | 9/10 | 1953 days | 95% |
| Jean Gallagher | 10/10 | 1984 days | 95% |
| FABRIGLI Patrick | 10/10 | 2226 days | 85% |
| Tiago & Jessica | 10/10 | 2226 days | 85% |
| Baptiste | 9/10 | 2257 days | 82% |
| Lambertus Faber | 9/10 | 2257 days | 82% |
| Barbara James | 9/10 | 2257 days | 82% |
| sandy bufton | 5/10 | 2288 days | 61% |
| David v | 9/10 | 2288 days | 81% |
| Adrian Harris | 9/10 | 2288 days | 81% |
| Viv | 5/10 | 2288 days | 61% |
| Steve Roome | 10/10 | 2288 days | 82% |
| ryan winter | 10/10 | 2288 days | 82% |
| Zoe Hollingsworth | 10/10 | 2288 days | 82% |
| Heidi Harting | 10/10 | 2318 days | 81% |
| Jan van den Berge | 8/10 | 2563 days | 69% |
| Julia Scholten | 10/10 | 2563 days | 70% |
| Francis Adams | 9/10 | 2563 days | 70% |
| André Grondin | 9/10 | 2563 days | 70% |
| vicki sherouse | 10/10 | 2563 days | 70% |
| Franzi and Marcel | 10/10 | 2563 days | 70% |
| Chris Clemens | 10/10 | 2591 days | 69% |
| Claudia Wehrli | 9/10 | 2622 days | 67% |
| Tony McQuail | 9/10 | 2622 days | 67% |
| Sebastiaan Vincent Drost | 10/10 | 2622 days | 68% |
| Marc | 10/10 | 2622 days | 68% |
| Sara & Philipp | 10/10 | 2622 days | 68% |
| Peter Hjort | 10/10 | 2653 days | 67% |
| Penelope Stewart | 9/10 | 2653 days | 66% |
| Christoffer Nilsson | 10/10 | 2653 days | 67% |
| Tim R | 9/10 | 2653 days | 66% |
| Bradley | 10/10 | 2683 days | 65% |
| Francis | 10/10 | 2683 days | 65% |
| Cristina | 10/10 | 2683 days | 65% |
| Dipesh Patel | 9/10 | 2897 days | 56% |
| Dennis van Wissen | 6/10 | 2915 days | 22% |
| Edwin van Maanen | 10/10 | 2928 days | 55% |
| Graham Pentelow | 9/10 | 2928 days | 54% |
| Annelies Holvoet | 9/10 | 2928 days | 54% |
| Lianne Blonk | 10/10 | 2928 days | 55% |
| Fran and Ben | 9/10 | 2943 days | 30% |
| r stiekema | 9/10 | 2956 days | 53% |
| Michelle Tabone | 10/10 | 2956 days | 54% |
| Richard Nevels | 9/10 | 2956 days | 53% |
| Ada Foks | 10/10 | 2956 days | 54% |
| Kati Behrendt | 8/10 | 2956 days | 53% |
| Alex Victor | 10/10 | 2959 days | 30% |
| Gert Koning | 9/10 | 2987 days | 52% |
| Joyce Nolan | 10/10 | 2987 days | 52% |
| T Geelen | 8/10 | 3007 days | 28% |
| Jolanda van Houwelingen | 8/10 | 3010 days | 50% |
| Bree Shaw | 7/10 | 3014 days | 25% |
| angela dagler | 10/10 | 3048 days | 50% |
| Susan H | 10/10 | 3048 days | 50% |
| Stella Liew | 9/10 | 3048 days | 49% |
| Scott Cullen | 10/10 | 3048 days | 50% |
| Taylor Gunstone | 10/10 | 3048 days | 50% |
| rankersmoo | 10/10 | 3079 days | 49% |
| Fleur Schubert | 8/10 | 3079 days | 48% |
| Adam | 10/10 | 3262 days | 41% |
| Tobi | 5/10 | 3262 days | 11% |
| Rebecca Grant | 9/10 | 3275 days | 21% |
| Brad Dobsky | 5/10 | 3287 days | 11% |
| Sarah Grant | 9/10 | 3293 days | 39% |
| Alex Hamlin | 10/10 | 3293 days | 40% |
| hunter cooper | 10/10 | 3293 days | 40% |
| Kim Cole | 10/10 | 3293 days | 40% |
| mathilde colombie | 10/10 | 3322 days | 38% |
| John Haugen | 9/10 | 3322 days | 38% |
| Jos Engelen | 9/10 | 3322 days | 38% |
| Vanessa Jordan | 10/10 | 3322 days | 38% |
| Lorraine Chapman | 9/10 | 3322 days | 38% |
| Phillip Astein | 10/10 | 3322 days | 38% |
| Ines Manteigas | 10/10 | 3353 days | 37% |
| kevin buckley | 10/10 | 3353 days | 37% |
| Lachlan Russell | 10/10 | 3353 days | 37% |
| Camilla Van de Wiel | 8/10 | 3353 days | 36% |
| Mike Vale | 10/10 | 3353 days | 37% |
| Kevin Bryant | 10/10 | 3353 days | 37% |
| Judith B | 9/10 | 3353 days | 37% |
| Stuart Holloway | 9/10 | 3353 days | 37% |
| Kim Sawyers | 10/10 | 3353 days | 37% |
| Gwen Horne | 10/10 | 3353 days | 37% |
| Valentina Pasinetti | 10/10 | 3353 days | 37% |
| Mike Chomeakwich | 10/10 | 3353 days | 37% |
| Sergey Krupsky | 10/10 | 3384 days | 36% |
| Kristen Davies | 10/10 | 3384 days | 36% |
| Nicola Bloom | 10/10 | 3384 days | 36% |
| Iker Peeters | 10/10 | 3384 days | 19% |
| Tessa Wills | 10/10 | 3414 days | 34% |
| Jana Caines | 10/10 | 3414 days | 34% |
| Brenda - | 10/10 | 3414 days | 34% |
| Emily Michel | 9/10 | 3414 days | 34% |
| Lauren Doherty | 9/10 | 3414 days | 34% |
| josie dixon | 10/10 | 3414 days | 34% |
| peter elliman | 9/10 | 3414 days | 34% |
| Wade M | 9/10 | 3445 days | 33% |
| Georgia Henley | 10/10 | 3445 days | 33% |
| Nick Mclaren | 10/10 | 3445 days | 33% |
| Tom Jones | 10/10 | 3445 days | 33% |
| maureen | 8/10 | 3628 days | 25% |
| Wayne Hoyle | 10/10 | 3659 days | 24% |
| Joni Walters | 9/10 | 3659 days | 24% |
| Antonio Goncalves | 9/10 | 3659 days | 24% |
| A G. | 10/10 | 3687 days | 23% |
| Maaike & JW | 9/10 | 3687 days | 23% |
| Kristina M | 10/10 | 3687 days | 23% |
| Catherine Giles | 8/10 | 3687 days | 22% |
| Briony Hill | 9/10 | 3687 days | 23% |
| C Kidd | 10/10 | 3718 days | 22% |
| PimH | 9/10 | 3718 days | 21% |
| T. Marschall | 10/10 | 3718 days | 22% |
| chris inman | 10/10 | 3718 days | 22% |
| Kri Duffy | 10/10 | 3718 days | 22% |
| Lee Ruff | 10/10 | 3718 days | 22% |
| Kerry Nolte | 10/10 | 3718 days | 22% |
| Paul | 9/10 | 3718 days | 21% |
| Sophie Huybrechts | 10/10 | 3740 days | 10% |
| Sue Mitchell | 9/10 | 3749 days | 20% |
| Ruben van Vlierden | 8/10 | 3749 days | 20% |
| Derek Akerhielm | 9/10 | 3779 days | 19% |
| Alex Alex | 10/10 | 3810 days | 18% |
| Roosje Simon | 10/10 | 3810 days | 18% |
| Henry Kaldenbaugh | 10/10 | 3840 days | 16% |
| mark clixby | 10/10 | 3993 days | 10% |
| Graham Smith | 10/10 | 3993 days | 10% |
| jeanpierre | 10/10 | 3993 days | 10% |
| Claire Jenkins | 10/10 | 3993 days | 10% |
| Jackie Reily | 9/10 | 4024 days | 9% |
| Deb and Pat Radolla | 10/10 | 4052 days | 8% |
| Johan Hereora Hummerhielm | 2/10 | 4052 days | 0% |
| Remco & Annet | 8/10 | 4052 days | 7% |
| Susan Locl | 9/10 | 4052 days | 7% |
| ryan branciforte | 10/10 | 4083 days | 6% |
| Trousdale | 10/10 | 4083 days | 6% |
| linda kerr | 10/10 | 4083 days | 6% |
| Bill Singer | 10/10 | 4083 days | 6% |
| Joan G | 9/10 | 4083 days | 6% |
| Kyle Hansen | 10/10 | 4083 days | 6% |
| M Mackenzie | 9/10 | 4083 days | 6% |
| Duff Schmidt | 10/10 | 4114 days | 5% |
| sid Gupta | 10/10 | 4114 days | 5% |
| Tom Sarginson | 10/10 | 4114 days | 5% |
| Jeremy | 9/10 | 4114 days | 5% |
| Eleanor Doak | 10/10 | 4114 days | 5% |
| Andrew Hagerty | 10/10 | 4144 days | 4% |
| Neelima Nair | 10/10 | 4144 days | 4% |
| Steven W | 10/10 | 4144 days | 4% |
| GJ Curzon | 10/10 | 4144 days | 4% |
| Jane Tarrach | 10/10 | 4144 days | 4% |
| julius munda | 10/10 | 4175 days | 2% |
| Nigel Berjak | 10/10 | 4175 days | 2% |
| Kyle Bauer | 10/10 | 4175 days | 2% |
| Michelle Hamilton | 10/10 | 4175 days | 2% |
| travelgood | 10/10 | 4389 days | 15% |
| Dwharks | 10/10 | 4389 days | 15% |
| Max Bezabor | 10/10 | 4389 days | 15% |
| Karin | 10/10 | 4389 days | 15% |
| Catherine Hall | 10/10 | 4389 days | 15% |
| Laure Berné | 10/10 | 4389 days | 15% |
| Elvin Teo | 10/10 | 4417 days | 15% |
| Clay Rush | 10/10 | 4417 days | 15% |
| Svend Kristensen | 10/10 | 4417 days | 15% |
| Jos de Rooij | 10/10 | 4417 days | 15% |
| Nicole Huxley | 10/10 | 4417 days | 15% |
| Cliff Renfrew | 10/10 | 4417 days | 15% |
| soph | 10/10 | 4448 days | 15% |
| Kali | 10/10 | 4448 days | 15% |
| David | 10/10 | 4448 days | 15% |
| Jonathan | 10/10 | 4448 days | 15% |
| harry12 | 10/10 | 4448 days | 15% |
| Larry K | 10/10 | 4448 days | 15% |
| Martin Thomas | 8/10 | 4471 days | 6% |
| rnicks | 10/10 | 4479 days | 15% |
| Georg Mueller | 9/10 | 4479 days | 15% |
| Annette Nold | 9/10 | 4479 days | 15% |
| Marco Spinelli | 10/10 | 4479 days | 15% |
| PolarBear | 10/10 | 4509 days | 15% |
| Allen Pocock | 10/10 | 4509 days | 15% |
| cfarrpapi | 10/10 | 4509 days | 15% |
| Thomas Hadinger | 10/10 | 4509 days | 15% |
| Jean Cote | 10/10 | 4509 days | 15% |
| Sarah Taylor | 9/10 | 4540 days | 15% |
| TIMSUE | 10/10 | 4570 days | 15% |
| alisonwilliams63 | 10/10 | 4723 days | 15% |
| hobbesz134 | 9/10 | 4723 days | 15% |
| Shain Herbert | 8/10 | 4749 days | 6% |
| GaryandShelley | 9/10 | 4754 days | 15% |
| Carolee Webster | 9/10 | 4763 days | 7% |
| Inge & Erik | 9/10 | 4764 days | 7% |
| tribot | 10/10 | 4783 days | 15% |
| Doudoufrench | 10/10 | 4783 days | 15% |
| replant | 10/10 | 4783 days | 15% |
| arnonshany | 10/10 | 4783 days | 15% |
| sujen | 10/10 | 4814 days | 15% |
| hotspuhtots | 10/10 | 4814 days | 15% |
| phebejim | 9/10 | 4814 days | 15% |
| jstroth | 10/10 | 4814 days | 15% |
| mervyn | 10/10 | 4845 days | 15% |
| MacPerthWA | 10/10 | 4845 days | 15% |
| coachp | 10/10 | 4845 days | 15% |
| LJNicol | 9/10 | 4845 days | 15% |
| Pinkangie1963 | 10/10 | 4845 days | 15% |
| eva_julia | 10/10 | 4845 days | 15% |
| Bidster | 10/10 | 4875 days | 15% |
| Liem | 10/10 | 4875 days | 15% |
| BARRYCOULTON | 10/10 | 4875 days | 15% |
| clearycar | 10/10 | 4875 days | 15% |
| Declan | 10/10 | 4906 days | 15% |
| visser01 | 7/10 | 4906 days | 14% |
| cotus78 | 10/10 | 4906 days | 15% |
| williamb | 10/10 | 4936 days | 15% |
| NigelE | 10/10 | 4967 days | 15% |
| koverton | 10/10 | 5089 days | 15% |
| ttighe | 10/10 | 5089 days | 15% |
| Eddie | 10/10 | 5089 days | 15% |
| Van Vliet | 10/10 | 5107 days | 7% |
| K & J Overton | 9/10 | 5114 days | 7% |
| olivierandceline | 10/10 | 5120 days | 15% |
| Inge | 10/10 | 5120 days | 15% |
| Mark Roelofs | 8/10 | 5139 days | 6% |
| tomsarge | 10/10 | 5179 days | 15% |
| peter_raewyn | 10/10 | 5179 days | 15% |
| tembo_too | 10/10 | 5179 days | 15% |
| Ed Day | 10/10 | 5179 days | 15% |
| doswell | 10/10 | 5179 days | 15% |
| Joanna_Griffiths | 10/10 | 5240 days | 15% |
| david_nash | 10/10 | 5240 days | 15% |
| margrietaad46 | 9/10 | 5240 days | 15% |
| michelleman2011 | 10/10 | 5240 days | 15% |
| minimutley | 10/10 | 5271 days | 15% |
| tigin | 9/10 | 5271 days | 15% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5454 days | 15% |
| bdgenge | 10/10 | 5485 days | 15% |
| Vincente Garrido | 9/10 | 5508 days | 7% |
| Steffi | 10/10 | 5513 days | 15% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5513 days | 15% |
| Magdalena | 9/10 | 5544 days | 15% |
| Fred Findlay | 10/10 | 5605 days | 15% |
| trekkerbabs | 9/10 | 5605 days | 15% |
| hugh peters | 9/10 | 5636 days | 15% |
| Arjan Boomert | 10/10 | 5636 days | 15% |
| erikholland | 10/10 | 5820 days | 15% |
| Thijs | 8/10 | 5835 days | 6% |
| JudithNetherlands | 8/10 | 5835 days | 6% |
| AndynColette Russell | 10/10 | 5848 days | 15% |
| jo_dame | 10/10 | 5855 days | 15% |
| MoakterW | 8/10 | 5863 days | 6% |
| Camilla E | 10/10 | 5875 days | 15% |
| Gaz | 10/10 | 5922 days | 15% |
| Sjaak | 9/10 | 5974 days | 15% |
| Sanmandy | 10/10 | 5985 days | 15% |
| QueenstownRasta | 1/10 | 6034 days | 2% |
| Tom Ben | 10/10 | 6190 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.