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Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Cruzy Campers

Valid Reviews

260 Valid Reviews

The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 260 valid reviews:

Rating Count Percentage
10/10 171
66%
9/10 64
25%
8/10 16
6%
7/10 2
1%
6/10 1
0%
5/10 4
2%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 1
0%

94.50% Average

The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

22 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 22 face-to-face reviews:

Rating Count Percentage
10/10 5
23%
9/10 6
27%
8/10 7
32%
7/10 1
5%
6/10 1
5%
5/10 2
9%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.18% Average

The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.62%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Kim McArdle 9/10 1889 days 99%
Jed Barnett 10/10 1890 days 100%
John Rhodes 9/10 1890 days 99%
Marta Madrigal 10/10 1890 days 100%
Alan Garlick 9/10 1920 days 98%
John Graham 10/10 1920 days 99%
Regina85 9/10 1982 days 95%
Jean Gallagher 10/10 2013 days 95%
FABRIGLI Patrick 10/10 2254 days 85%
Tiago & Jessica 10/10 2255 days 84%
Baptiste 9/10 2285 days 82%
Lambertus Faber 9/10 2285 days 82%
Barbara James 9/10 2285 days 82%
sandy bufton 5/10 2316 days 61%
David v 9/10 2316 days 81%
Adrian Harris 9/10 2316 days 81%
Viv 5/10 2317 days 61%
Steve Roome 10/10 2317 days 82%
ryan winter 10/10 2317 days 82%
Zoe Hollingsworth 10/10 2317 days 82%
Heidi Harting 10/10 2347 days 81%
Jan van den Berge 8/10 2591 days 69%
Julia Scholten 10/10 2591 days 70%
Francis Adams 9/10 2591 days 69%
André Grondin 9/10 2591 days 69%
vicki sherouse 10/10 2592 days 70%
Franzi and Marcel 10/10 2592 days 70%
Chris Clemens 10/10 2620 days 69%
Claudia Wehrli 9/10 2650 days 67%
Tony McQuail 9/10 2650 days 67%
Sebastiaan Vincent Drost 10/10 2650 days 68%
Marc 10/10 2650 days 68%
Sara & Philipp 10/10 2651 days 68%
Peter Hjort 10/10 2681 days 66%
Penelope Stewart 9/10 2681 days 66%
Christoffer Nilsson 10/10 2681 days 66%
Tim R 9/10 2681 days 66%
Bradley 10/10 2712 days 65%
Francis 10/10 2712 days 65%
Cristina 10/10 2712 days 65%
Dipesh Patel 9/10 2925 days 55%
Dennis van Wissen 6/10 2944 days 23%
Edwin van Maanen 10/10 2956 days 55%
Graham Pentelow 9/10 2956 days 54%
Annelies Holvoet 9/10 2956 days 54%
Lianne Blonk 10/10 2956 days 55%
Fran and Ben 9/10 2972 days 30%
r stiekema 9/10 2984 days 53%
Michelle Tabone 10/10 2984 days 54%
Richard Nevels 9/10 2984 days 53%
Ada Foks 10/10 2984 days 54%
Kati Behrendt 8/10 2985 days 52%
Alex Victor 10/10 2988 days 30%
Gert Koning 9/10 3015 days 52%
Joyce Nolan 10/10 3015 days 52%
T Geelen 8/10 3036 days 28%
Jolanda van Houwelingen 8/10 3039 days 50%
Bree Shaw 7/10 3043 days 25%
angela dagler 10/10 3076 days 50%
Susan H 10/10 3076 days 50%
Stella Liew 9/10 3076 days 49%
Scott Cullen 10/10 3076 days 50%
Taylor Gunstone 10/10 3076 days 50%
rankersmoo 10/10 3107 days 48%
Fleur Schubert 8/10 3107 days 47%
Adam 10/10 3290 days 41%
Tobi 5/10 3291 days 11%
Rebecca Grant 9/10 3304 days 21%
Brad Dobsky 5/10 3316 days 11%
Sarah Grant 9/10 3321 days 39%
Alex Hamlin 10/10 3321 days 39%
hunter cooper 10/10 3321 days 39%
Kim Cole 10/10 3321 days 39%
mathilde colombie 10/10 3350 days 38%
John Haugen 9/10 3350 days 38%
Jos Engelen 9/10 3350 days 38%
Vanessa Jordan 10/10 3350 days 38%
Lorraine Chapman 9/10 3350 days 38%
Phillip Astein 10/10 3350 days 38%
Ines Manteigas 10/10 3381 days 37%
kevin buckley 10/10 3381 days 37%
Lachlan Russell 10/10 3381 days 37%
Camilla Van de Wiel 8/10 3381 days 36%
Mike Vale 10/10 3381 days 37%
Kevin Bryant 10/10 3381 days 37%
Judith B 9/10 3381 days 36%
Stuart Holloway 9/10 3381 days 36%
Kim Sawyers 10/10 3381 days 37%
Gwen Horne 10/10 3382 days 37%
Valentina Pasinetti 10/10 3382 days 37%
Mike Chomeakwich 10/10 3382 days 37%
Sergey Krupsky 10/10 3412 days 35%
Kristen Davies 10/10 3412 days 35%
Nicola Bloom 10/10 3412 days 35%
Iker Peeters 10/10 3413 days 19%
Tessa Wills 10/10 3442 days 34%
Jana Caines 10/10 3442 days 34%
Brenda - 10/10 3442 days 34%
Emily Michel 9/10 3442 days 34%
Lauren Doherty 9/10 3442 days 34%
josie dixon 10/10 3442 days 34%
peter elliman 9/10 3443 days 34%
Wade M 9/10 3473 days 32%
Georgia Henley 10/10 3473 days 33%
Nick Mclaren 10/10 3474 days 33%
Tom Jones 10/10 3474 days 33%
maureen 8/10 3656 days 24%
Wayne Hoyle 10/10 3687 days 24%
Joni Walters 9/10 3687 days 23%
Antonio Goncalves 9/10 3687 days 23%
A G. 10/10 3715 days 22%
Maaike & JW 9/10 3715 days 22%
Kristina M 10/10 3715 days 22%
Catherine Giles 8/10 3715 days 22%
Briony Hill 9/10 3715 days 22%
C Kidd 10/10 3746 days 21%
PimH 9/10 3746 days 21%
T. Marschall 10/10 3746 days 21%
chris inman 10/10 3746 days 21%
Kri Duffy 10/10 3746 days 21%
Lee Ruff 10/10 3746 days 21%
Kerry Nolte 10/10 3746 days 21%
Paul 9/10 3746 days 21%
Sophie Huybrechts 10/10 3769 days 10%
Sue Mitchell 9/10 3777 days 20%
Ruben van Vlierden 8/10 3778 days 19%
Derek Akerhielm 9/10 3807 days 18%
Alex Alex 10/10 3838 days 17%
Roosje Simon 10/10 3838 days 17%
Henry Kaldenbaugh 10/10 3868 days 16%
mark clixby 10/10 4022 days 9%
Graham Smith 10/10 4022 days 9%
jeanpierre 10/10 4022 days 9%
Claire Jenkins 10/10 4022 days 9%
Jackie Reily 9/10 4053 days 8%
Deb and Pat Radolla 10/10 4081 days 7%
Johan Hereora Hummerhielm 2/10 4081 days 0%
Remco & Annet 8/10 4081 days 7%
Susan Locl 9/10 4081 days 7%
ryan branciforte 10/10 4112 days 6%
Trousdale 10/10 4112 days 6%
linda kerr 10/10 4112 days 6%
Bill Singer 10/10 4112 days 6%
Joan G 9/10 4112 days 5%
Kyle Hansen 10/10 4112 days 6%
M Mackenzie 9/10 4112 days 5%
Duff Schmidt 10/10 4143 days 4%
sid Gupta 10/10 4143 days 4%
Tom Sarginson 10/10 4143 days 4%
Jeremy 9/10 4143 days 4%
Eleanor Doak 10/10 4143 days 4%
Andrew Hagerty 10/10 4173 days 3%
Neelima Nair 10/10 4173 days 3%
Steven W 10/10 4173 days 3%
GJ Curzon 10/10 4173 days 3%
Jane Tarrach 10/10 4173 days 3%
julius munda 10/10 4204 days 2%
Nigel Berjak 10/10 4204 days 2%
Kyle Bauer 10/10 4204 days 2%
Michelle Hamilton 10/10 4204 days 2%
travelgood 10/10 4418 days 16%
Dwharks 10/10 4418 days 16%
Max Bezabor 10/10 4418 days 16%
Karin 10/10 4418 days 16%
Catherine Hall 10/10 4418 days 16%
Laure Berné 10/10 4418 days 16%
Elvin Teo 10/10 4446 days 16%
Clay Rush 10/10 4446 days 16%
Svend Kristensen 10/10 4446 days 16%
Jos de Rooij 10/10 4446 days 16%
Nicole Huxley 10/10 4446 days 16%
Cliff Renfrew 10/10 4446 days 16%
soph 10/10 4477 days 16%
Kali 10/10 4477 days 16%
David 10/10 4477 days 16%
Jonathan 10/10 4477 days 16%
harry12 10/10 4477 days 16%
Larry K 10/10 4477 days 16%
Martin Thomas 8/10 4500 days 7%
rnicks 10/10 4508 days 16%
Georg Mueller 9/10 4508 days 16%
Annette Nold 9/10 4508 days 16%
Marco Spinelli 10/10 4508 days 16%
PolarBear 10/10 4538 days 16%
Allen Pocock 10/10 4538 days 16%
cfarrpapi 10/10 4538 days 16%
Thomas Hadinger 10/10 4538 days 16%
Jean Cote 10/10 4538 days 16%
Sarah Taylor 9/10 4568 days 16%
TIMSUE 10/10 4599 days 16%
alisonwilliams63 10/10 4752 days 16%
hobbesz134 9/10 4752 days 16%
Shain Herbert 8/10 4778 days 7%
GaryandShelley 9/10 4783 days 16%
Carolee Webster 9/10 4792 days 7%
Inge & Erik 9/10 4793 days 7%
tribot 10/10 4812 days 16%
Doudoufrench 10/10 4812 days 16%
replant 10/10 4812 days 16%
arnonshany 10/10 4812 days 16%
sujen 10/10 4843 days 16%
hotspuhtots 10/10 4843 days 16%
phebejim 9/10 4843 days 16%
jstroth 10/10 4843 days 16%
mervyn 10/10 4874 days 16%
MacPerthWA 10/10 4874 days 16%
coachp 10/10 4874 days 16%
LJNicol 9/10 4874 days 16%
Pinkangie1963 10/10 4874 days 16%
eva_julia 10/10 4874 days 16%
Bidster 10/10 4904 days 16%
Liem 10/10 4904 days 16%
BARRYCOULTON 10/10 4904 days 16%
clearycar 10/10 4904 days 16%
Declan 10/10 4935 days 16%
visser01 7/10 4935 days 14%
cotus78 10/10 4935 days 16%
williamb 10/10 4965 days 16%
NigelE 10/10 4996 days 16%
koverton 10/10 5118 days 16%
ttighe 10/10 5118 days 16%
Eddie 10/10 5118 days 16%
Van Vliet 10/10 5136 days 7%
K & J Overton 9/10 5143 days 7%
olivierandceline 10/10 5149 days 16%
Inge 10/10 5149 days 16%
Mark Roelofs 8/10 5168 days 7%
tomsarge 10/10 5208 days 16%
peter_raewyn 10/10 5208 days 16%
tembo_too 10/10 5208 days 16%
Ed Day 10/10 5208 days 16%
doswell 10/10 5208 days 16%
Joanna_Griffiths 10/10 5269 days 16%
david_nash 10/10 5269 days 16%
margrietaad46 9/10 5269 days 16%
michelleman2011 10/10 5269 days 16%
minimutley 10/10 5300 days 16%
tigin 9/10 5300 days 16%
Kate　Ｐａｉｇｅ　 ＢＡＩＬＥＹ 10/10 5483 days 16%
bdgenge 10/10 5514 days 16%
Vincente Garrido 9/10 5537 days 7%
Steffi 10/10 5542 days 16%
Papa Rick & Gilly Reilly-Davidson 10/10 5542 days 16%
Magdalena 9/10 5573 days 16%
Fred Findlay 10/10 5634 days 16%
trekkerbabs 9/10 5634 days 16%
hugh peters 9/10 5665 days 16%
Arjan Boomert 10/10 5665 days 16%
erikholland 10/10 5848 days 16%
Thijs 8/10 5864 days 7%
JudithNetherlands 8/10 5864 days 7%
AndynColette Russell 10/10 5876 days 16%
jo_dame 10/10 5883 days 16%
MoakterW 8/10 5892 days 7%
Camilla E 10/10 5903 days 16%
Gaz 10/10 5951 days 16%
Sjaak 9/10 6003 days 16%
Sanmandy 10/10 6013 days 16%
QueenstownRasta 1/10 6063 days 3%
Tom Ben 10/10 6219 days 7%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.66% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.61%
198 -3.63%
199 -3.65%
200 -3.66%
201 -3.68%
202 -3.70%
203 -3.72%
… …

Balancing Adjustment

1.30% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

81%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.