G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2146 days | 99% |
| Jed Barnett | 10/10 | 2147 days | 100% |
| John Rhodes | 9/10 | 2147 days | 99% |
| Marta Madrigal | 10/10 | 2147 days | 100% |
| Alan Garlick | 9/10 | 2177 days | 98% |
| John Graham | 10/10 | 2177 days | 99% |
| Regina85 | 9/10 | 2239 days | 95% |
| Jean Gallagher | 10/10 | 2270 days | 94% |
| FABRIGLI Patrick | 10/10 | 2511 days | 84% |
| Tiago & Jessica | 10/10 | 2512 days | 84% |
| Baptiste | 9/10 | 2542 days | 81% |
| Lambertus Faber | 9/10 | 2542 days | 81% |
| Barbara James | 9/10 | 2542 days | 81% |
| sandy bufton | 5/10 | 2573 days | 62% |
| David v | 9/10 | 2573 days | 80% |
| Adrian Harris | 9/10 | 2573 days | 80% |
| Viv | 5/10 | 2574 days | 61% |
| Steve Roome | 10/10 | 2574 days | 81% |
| ryan winter | 10/10 | 2574 days | 81% |
| Zoe Hollingsworth | 10/10 | 2574 days | 81% |
| Heidi Harting | 10/10 | 2604 days | 79% |
| Jan van den Berge | 8/10 | 2848 days | 67% |
| Julia Scholten | 10/10 | 2848 days | 68% |
| Francis Adams | 9/10 | 2848 days | 68% |
| André Grondin | 9/10 | 2848 days | 68% |
| vicki sherouse | 10/10 | 2849 days | 68% |
| Franzi and Marcel | 10/10 | 2849 days | 68% |
| Chris Clemens | 10/10 | 2877 days | 67% |
| Claudia Wehrli | 9/10 | 2907 days | 65% |
| Tony McQuail | 9/10 | 2907 days | 65% |
| Sebastiaan Vincent Drost | 10/10 | 2907 days | 66% |
| Marc | 10/10 | 2907 days | 66% |
| Sara & Philipp | 10/10 | 2908 days | 66% |
| Peter Hjort | 10/10 | 2938 days | 64% |
| Penelope Stewart | 9/10 | 2938 days | 64% |
| Christoffer Nilsson | 10/10 | 2938 days | 64% |
| Tim R | 9/10 | 2938 days | 64% |
| Bradley | 10/10 | 2969 days | 63% |
| Francis | 10/10 | 2969 days | 63% |
| Cristina | 10/10 | 2969 days | 63% |
| Dipesh Patel | 9/10 | 3182 days | 53% |
| Dennis van Wissen | 6/10 | 3201 days | 24% |
| Edwin van Maanen | 10/10 | 3213 days | 52% |
| Graham Pentelow | 9/10 | 3213 days | 52% |
| Annelies Holvoet | 9/10 | 3213 days | 52% |
| Lianne Blonk | 10/10 | 3213 days | 52% |
| Fran and Ben | 9/10 | 3229 days | 30% |
| r stiekema | 9/10 | 3241 days | 50% |
| Michelle Tabone | 10/10 | 3241 days | 51% |
| Richard Nevels | 9/10 | 3241 days | 50% |
| Ada Foks | 10/10 | 3241 days | 51% |
| Kati Behrendt | 8/10 | 3242 days | 50% |
| Alex Victor | 10/10 | 3245 days | 30% |
| Gert Koning | 9/10 | 3272 days | 49% |
| Joyce Nolan | 10/10 | 3272 days | 49% |
| T Geelen | 8/10 | 3293 days | 28% |
| Jolanda van Houwelingen | 8/10 | 3296 days | 47% |
| Bree Shaw | 7/10 | 3300 days | 25% |
| angela dagler | 10/10 | 3333 days | 47% |
| Susan H | 10/10 | 3333 days | 47% |
| Stella Liew | 9/10 | 3333 days | 46% |
| Scott Cullen | 10/10 | 3333 days | 47% |
| Taylor Gunstone | 10/10 | 3333 days | 47% |
| rankersmoo | 10/10 | 3364 days | 45% |
| Fleur Schubert | 8/10 | 3364 days | 44% |
| Adam | 10/10 | 3547 days | 37% |
| Tobi | 5/10 | 3548 days | 13% |
| Rebecca Grant | 9/10 | 3561 days | 21% |
| Brad Dobsky | 5/10 | 3573 days | 13% |
| Sarah Grant | 9/10 | 3578 days | 35% |
| Alex Hamlin | 10/10 | 3578 days | 36% |
| hunter cooper | 10/10 | 3578 days | 36% |
| Kim Cole | 10/10 | 3578 days | 36% |
| mathilde colombie | 10/10 | 3607 days | 34% |
| John Haugen | 9/10 | 3607 days | 34% |
| Jos Engelen | 9/10 | 3607 days | 34% |
| Vanessa Jordan | 10/10 | 3607 days | 34% |
| Lorraine Chapman | 9/10 | 3607 days | 34% |
| Phillip Astein | 10/10 | 3607 days | 34% |
| Ines Manteigas | 10/10 | 3638 days | 33% |
| kevin buckley | 10/10 | 3638 days | 33% |
| Lachlan Russell | 10/10 | 3638 days | 33% |
| Camilla Van de Wiel | 8/10 | 3638 days | 32% |
| Mike Vale | 10/10 | 3638 days | 33% |
| Kevin Bryant | 10/10 | 3638 days | 33% |
| Judith B | 9/10 | 3638 days | 33% |
| Stuart Holloway | 9/10 | 3638 days | 33% |
| Kim Sawyers | 10/10 | 3638 days | 33% |
| Gwen Horne | 10/10 | 3639 days | 33% |
| Valentina Pasinetti | 10/10 | 3639 days | 33% |
| Mike Chomeakwich | 10/10 | 3639 days | 33% |
| Sergey Krupsky | 10/10 | 3669 days | 32% |
| Kristen Davies | 10/10 | 3669 days | 32% |
| Nicola Bloom | 10/10 | 3669 days | 32% |
| Iker Peeters | 10/10 | 3670 days | 19% |
| Tessa Wills | 10/10 | 3699 days | 30% |
| Jana Caines | 10/10 | 3699 days | 30% |
| Brenda - | 10/10 | 3699 days | 30% |
| Emily Michel | 9/10 | 3699 days | 30% |
| Lauren Doherty | 9/10 | 3699 days | 30% |
| josie dixon | 10/10 | 3699 days | 30% |
| peter elliman | 9/10 | 3700 days | 30% |
| Wade M | 9/10 | 3730 days | 28% |
| Georgia Henley | 10/10 | 3730 days | 29% |
| Nick Mclaren | 10/10 | 3731 days | 29% |
| Tom Jones | 10/10 | 3731 days | 29% |
| maureen | 8/10 | 3913 days | 20% |
| Wayne Hoyle | 10/10 | 3944 days | 19% |
| Joni Walters | 9/10 | 3944 days | 19% |
| Antonio Goncalves | 9/10 | 3944 days | 19% |
| A G. | 10/10 | 3972 days | 18% |
| Maaike & JW | 9/10 | 3972 days | 18% |
| Kristina M | 10/10 | 3972 days | 18% |
| Catherine Giles | 8/10 | 3972 days | 18% |
| Briony Hill | 9/10 | 3972 days | 18% |
| C Kidd | 10/10 | 4003 days | 16% |
| PimH | 9/10 | 4003 days | 16% |
| T. Marschall | 10/10 | 4003 days | 16% |
| chris inman | 10/10 | 4003 days | 16% |
| Kri Duffy | 10/10 | 4003 days | 16% |
| Lee Ruff | 10/10 | 4003 days | 16% |
| Kerry Nolte | 10/10 | 4003 days | 16% |
| Paul | 9/10 | 4003 days | 16% |
| Sophie Huybrechts | 10/10 | 4026 days | 9% |
| Sue Mitchell | 9/10 | 4034 days | 15% |
| Ruben van Vlierden | 8/10 | 4035 days | 15% |
| Derek Akerhielm | 9/10 | 4064 days | 14% |
| Alex Alex | 10/10 | 4095 days | 12% |
| Roosje Simon | 10/10 | 4095 days | 12% |
| Henry Kaldenbaugh | 10/10 | 4125 days | 11% |
| mark clixby | 10/10 | 4279 days | 4% |
| Graham Smith | 10/10 | 4279 days | 4% |
| jeanpierre | 10/10 | 4279 days | 4% |
| Claire Jenkins | 10/10 | 4279 days | 4% |
| Jackie Reily | 9/10 | 4310 days | 3% |
| Deb and Pat Radolla | 10/10 | 4338 days | 1% |
| Johan Hereora Hummerhielm | 2/10 | 4338 days | 0% |
| Remco & Annet | 8/10 | 4338 days | 1% |
| Susan Locl | 9/10 | 4338 days | 1% |
| ryan branciforte | 10/10 | 4369 days | 0% |
| Trousdale | 10/10 | 4369 days | 0% |
| linda kerr | 10/10 | 4369 days | 0% |
| Bill Singer | 10/10 | 4369 days | 0% |
| Joan G | 9/10 | 4369 days | 0% |
| Kyle Hansen | 10/10 | 4369 days | 0% |
| M Mackenzie | 9/10 | 4369 days | 0% |
| Duff Schmidt | 10/10 | 4400 days | 23% |
| sid Gupta | 10/10 | 4400 days | 23% |
| Tom Sarginson | 10/10 | 4400 days | 23% |
| Jeremy | 9/10 | 4400 days | 22% |
| Eleanor Doak | 10/10 | 4400 days | 23% |
| Andrew Hagerty | 10/10 | 4430 days | 23% |
| Neelima Nair | 10/10 | 4430 days | 23% |
| Steven W | 10/10 | 4430 days | 23% |
| GJ Curzon | 10/10 | 4430 days | 23% |
| Jane Tarrach | 10/10 | 4430 days | 23% |
| julius munda | 10/10 | 4461 days | 23% |
| Nigel Berjak | 10/10 | 4461 days | 23% |
| Kyle Bauer | 10/10 | 4461 days | 23% |
| Michelle Hamilton | 10/10 | 4461 days | 23% |
| travelgood | 10/10 | 4675 days | 23% |
| Dwharks | 10/10 | 4675 days | 23% |
| Max Bezabor | 10/10 | 4675 days | 23% |
| Karin | 10/10 | 4675 days | 23% |
| Catherine Hall | 10/10 | 4675 days | 23% |
| Laure Berné | 10/10 | 4675 days | 23% |
| Elvin Teo | 10/10 | 4703 days | 23% |
| Clay Rush | 10/10 | 4703 days | 23% |
| Svend Kristensen | 10/10 | 4703 days | 23% |
| Jos de Rooij | 10/10 | 4703 days | 23% |
| Nicole Huxley | 10/10 | 4703 days | 23% |
| Cliff Renfrew | 10/10 | 4703 days | 23% |
| soph | 10/10 | 4734 days | 23% |
| Kali | 10/10 | 4734 days | 23% |
| David | 10/10 | 4734 days | 23% |
| Jonathan | 10/10 | 4734 days | 23% |
| harry12 | 10/10 | 4734 days | 23% |
| Larry K | 10/10 | 4734 days | 23% |
| Martin Thomas | 8/10 | 4757 days | 13% |
| rnicks | 10/10 | 4765 days | 23% |
| Georg Mueller | 9/10 | 4765 days | 22% |
| Annette Nold | 9/10 | 4765 days | 22% |
| Marco Spinelli | 10/10 | 4765 days | 23% |
| PolarBear | 10/10 | 4795 days | 23% |
| Allen Pocock | 10/10 | 4795 days | 23% |
| cfarrpapi | 10/10 | 4795 days | 23% |
| Thomas Hadinger | 10/10 | 4795 days | 23% |
| Jean Cote | 10/10 | 4795 days | 23% |
| Sarah Taylor | 9/10 | 4825 days | 22% |
| TIMSUE | 10/10 | 4856 days | 23% |
| alisonwilliams63 | 10/10 | 5009 days | 23% |
| hobbesz134 | 9/10 | 5009 days | 22% |
| Shain Herbert | 8/10 | 5035 days | 13% |
| GaryandShelley | 9/10 | 5040 days | 22% |
| Carolee Webster | 9/10 | 5049 days | 13% |
| Inge & Erik | 9/10 | 5050 days | 13% |
| tribot | 10/10 | 5069 days | 23% |
| Doudoufrench | 10/10 | 5069 days | 23% |
| replant | 10/10 | 5069 days | 23% |
| arnonshany | 10/10 | 5069 days | 23% |
| sujen | 10/10 | 5100 days | 23% |
| hotspuhtots | 10/10 | 5100 days | 23% |
| phebejim | 9/10 | 5100 days | 22% |
| jstroth | 10/10 | 5100 days | 23% |
| mervyn | 10/10 | 5131 days | 23% |
| MacPerthWA | 10/10 | 5131 days | 23% |
| coachp | 10/10 | 5131 days | 23% |
| LJNicol | 9/10 | 5131 days | 22% |
| Pinkangie1963 | 10/10 | 5131 days | 23% |
| eva_julia | 10/10 | 5131 days | 23% |
| Bidster | 10/10 | 5161 days | 23% |
| Liem | 10/10 | 5161 days | 23% |
| BARRYCOULTON | 10/10 | 5161 days | 23% |
| clearycar | 10/10 | 5161 days | 23% |
| Declan | 10/10 | 5192 days | 23% |
| visser01 | 7/10 | 5192 days | 21% |
| cotus78 | 10/10 | 5192 days | 23% |
| williamb | 10/10 | 5222 days | 23% |
| NigelE | 10/10 | 5253 days | 23% |
| koverton | 10/10 | 5375 days | 23% |
| ttighe | 10/10 | 5375 days | 23% |
| Eddie | 10/10 | 5375 days | 23% |
| Van Vliet | 10/10 | 5393 days | 13% |
| K & J Overton | 9/10 | 5400 days | 13% |
| olivierandceline | 10/10 | 5406 days | 23% |
| Inge | 10/10 | 5406 days | 23% |
| Mark Roelofs | 8/10 | 5425 days | 13% |
| tomsarge | 10/10 | 5465 days | 23% |
| peter_raewyn | 10/10 | 5465 days | 23% |
| tembo_too | 10/10 | 5465 days | 23% |
| Ed Day | 10/10 | 5465 days | 23% |
| doswell | 10/10 | 5465 days | 23% |
| Joanna_Griffiths | 10/10 | 5526 days | 23% |
| david_nash | 10/10 | 5526 days | 23% |
| margrietaad46 | 9/10 | 5526 days | 22% |
| michelleman2011 | 10/10 | 5526 days | 23% |
| minimutley | 10/10 | 5557 days | 23% |
| tigin | 9/10 | 5557 days | 22% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5740 days | 23% |
| bdgenge | 10/10 | 5771 days | 23% |
| Vincente Garrido | 9/10 | 5794 days | 13% |
| Steffi | 10/10 | 5799 days | 23% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5799 days | 23% |
| Magdalena | 9/10 | 5830 days | 22% |
| Fred Findlay | 10/10 | 5891 days | 23% |
| trekkerbabs | 9/10 | 5891 days | 22% |
| hugh peters | 9/10 | 5922 days | 22% |
| Arjan Boomert | 10/10 | 5922 days | 23% |
| erikholland | 10/10 | 6106 days | 23% |
| Thijs | 8/10 | 6121 days | 13% |
| JudithNetherlands | 8/10 | 6121 days | 13% |
| AndynColette Russell | 10/10 | 6134 days | 23% |
| jo_dame | 10/10 | 6141 days | 23% |
| MoakterW | 8/10 | 6149 days | 13% |
| Camilla E | 10/10 | 6161 days | 23% |
| Gaz | 10/10 | 6208 days | 23% |
| Sjaak | 9/10 | 6260 days | 22% |
| Sanmandy | 10/10 | 6270 days | 23% |
| QueenstownRasta | 1/10 | 6320 days | 9% |
| Tom Ben | 10/10 | 6476 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.