Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 1757 days | 99% |
| Jed Barnett | 10/10 | 1758 days | 100% |
| John Rhodes | 9/10 | 1758 days | 99% |
| Marta Madrigal | 10/10 | 1758 days | 100% |
| Alan Garlick | 9/10 | 1788 days | 96% |
| John Graham | 10/10 | 1788 days | 97% |
| Regina85 | 9/10 | 1850 days | 93% |
| Jean Gallagher | 10/10 | 1881 days | 93% |
| FABRIGLI Patrick | 10/10 | 2122 days | 84% |
| Tiago & Jessica | 10/10 | 2123 days | 84% |
| Baptiste | 9/10 | 2153 days | 82% |
| Lambertus Faber | 9/10 | 2153 days | 82% |
| Barbara James | 9/10 | 2153 days | 82% |
| sandy bufton | 5/10 | 2184 days | 62% |
| David v | 9/10 | 2184 days | 81% |
| Adrian Harris | 9/10 | 2184 days | 81% |
| Viv | 5/10 | 2185 days | 62% |
| Steve Roome | 10/10 | 2185 days | 82% |
| ryan winter | 10/10 | 2185 days | 82% |
| Zoe Hollingsworth | 10/10 | 2185 days | 82% |
| Heidi Harting | 10/10 | 2215 days | 81% |
| Jan van den Berge | 8/10 | 2459 days | 70% |
| Julia Scholten | 10/10 | 2459 days | 71% |
| Francis Adams | 9/10 | 2459 days | 71% |
| André Grondin | 9/10 | 2459 days | 71% |
| vicki sherouse | 10/10 | 2460 days | 71% |
| Franzi and Marcel | 10/10 | 2460 days | 71% |
| Chris Clemens | 10/10 | 2488 days | 70% |
| Claudia Wehrli | 9/10 | 2518 days | 69% |
| Tony McQuail | 9/10 | 2518 days | 69% |
| Sebastiaan Vincent Drost | 10/10 | 2518 days | 69% |
| Marc | 10/10 | 2518 days | 69% |
| Sara & Philipp | 10/10 | 2519 days | 69% |
| Peter Hjort | 10/10 | 2549 days | 68% |
| Penelope Stewart | 9/10 | 2549 days | 67% |
| Christoffer Nilsson | 10/10 | 2549 days | 68% |
| Tim R | 9/10 | 2549 days | 67% |
| Bradley | 10/10 | 2580 days | 67% |
| Francis | 10/10 | 2580 days | 67% |
| Cristina | 10/10 | 2580 days | 67% |
| Dipesh Patel | 9/10 | 2793 days | 58% |
| Dennis van Wissen | 6/10 | 2812 days | 27% |
| Edwin van Maanen | 10/10 | 2824 days | 58% |
| Graham Pentelow | 9/10 | 2824 days | 57% |
| Annelies Holvoet | 9/10 | 2824 days | 57% |
| Lianne Blonk | 10/10 | 2824 days | 58% |
| Fran and Ben | 9/10 | 2840 days | 34% |
| r stiekema | 9/10 | 2852 days | 56% |
| Michelle Tabone | 10/10 | 2852 days | 57% |
| Richard Nevels | 9/10 | 2852 days | 56% |
| Ada Foks | 10/10 | 2852 days | 57% |
| Kati Behrendt | 8/10 | 2853 days | 56% |
| Alex Victor | 10/10 | 2856 days | 34% |
| Gert Koning | 9/10 | 2883 days | 55% |
| Joyce Nolan | 10/10 | 2883 days | 56% |
| T Geelen | 8/10 | 2904 days | 32% |
| Jolanda van Houwelingen | 8/10 | 2907 days | 54% |
| Bree Shaw | 7/10 | 2911 days | 29% |
| angela dagler | 10/10 | 2944 days | 53% |
| Susan H | 10/10 | 2944 days | 53% |
| Stella Liew | 9/10 | 2944 days | 53% |
| Scott Cullen | 10/10 | 2944 days | 53% |
| Taylor Gunstone | 10/10 | 2944 days | 53% |
| rankersmoo | 10/10 | 2975 days | 52% |
| Fleur Schubert | 8/10 | 2975 days | 51% |
| Adam | 10/10 | 3158 days | 45% |
| Tobi | 5/10 | 3159 days | 17% |
| Rebecca Grant | 9/10 | 3172 days | 27% |
| Brad Dobsky | 5/10 | 3184 days | 16% |
| Sarah Grant | 9/10 | 3189 days | 44% |
| Alex Hamlin | 10/10 | 3189 days | 44% |
| hunter cooper | 10/10 | 3189 days | 44% |
| Kim Cole | 10/10 | 3189 days | 44% |
| mathilde colombie | 10/10 | 3218 days | 43% |
| John Haugen | 9/10 | 3218 days | 43% |
| Jos Engelen | 9/10 | 3218 days | 43% |
| Vanessa Jordan | 10/10 | 3218 days | 43% |
| Lorraine Chapman | 9/10 | 3218 days | 43% |
| Phillip Astein | 10/10 | 3218 days | 43% |
| Ines Manteigas | 10/10 | 3249 days | 42% |
| kevin buckley | 10/10 | 3249 days | 42% |
| Lachlan Russell | 10/10 | 3249 days | 42% |
| Camilla Van de Wiel | 8/10 | 3249 days | 41% |
| Mike Vale | 10/10 | 3249 days | 42% |
| Kevin Bryant | 10/10 | 3249 days | 42% |
| Judith B | 9/10 | 3249 days | 42% |
| Stuart Holloway | 9/10 | 3249 days | 42% |
| Kim Sawyers | 10/10 | 3249 days | 42% |
| Gwen Horne | 10/10 | 3250 days | 42% |
| Valentina Pasinetti | 10/10 | 3250 days | 42% |
| Mike Chomeakwich | 10/10 | 3250 days | 42% |
| Sergey Krupsky | 10/10 | 3280 days | 41% |
| Kristen Davies | 10/10 | 3280 days | 41% |
| Nicola Bloom | 10/10 | 3280 days | 41% |
| Iker Peeters | 10/10 | 3281 days | 25% |
| Tessa Wills | 10/10 | 3310 days | 40% |
| Jana Caines | 10/10 | 3310 days | 40% |
| Brenda - | 10/10 | 3310 days | 40% |
| Emily Michel | 9/10 | 3310 days | 39% |
| Lauren Doherty | 9/10 | 3310 days | 39% |
| josie dixon | 10/10 | 3310 days | 40% |
| peter elliman | 9/10 | 3311 days | 39% |
| Wade M | 9/10 | 3341 days | 38% |
| Georgia Henley | 10/10 | 3341 days | 39% |
| Nick Mclaren | 10/10 | 3342 days | 39% |
| Tom Jones | 10/10 | 3342 days | 39% |
| maureen | 8/10 | 3524 days | 31% |
| Wayne Hoyle | 10/10 | 3555 days | 31% |
| Joni Walters | 9/10 | 3555 days | 30% |
| Antonio Goncalves | 9/10 | 3555 days | 30% |
| A G. | 10/10 | 3583 days | 30% |
| Maaike & JW | 9/10 | 3583 days | 29% |
| Kristina M | 10/10 | 3583 days | 30% |
| Catherine Giles | 8/10 | 3583 days | 29% |
| Briony Hill | 9/10 | 3583 days | 29% |
| C Kidd | 10/10 | 3614 days | 28% |
| PimH | 9/10 | 3614 days | 28% |
| T. Marschall | 10/10 | 3614 days | 28% |
| chris inman | 10/10 | 3614 days | 28% |
| Kri Duffy | 10/10 | 3614 days | 28% |
| Lee Ruff | 10/10 | 3614 days | 28% |
| Kerry Nolte | 10/10 | 3614 days | 28% |
| Paul | 9/10 | 3614 days | 28% |
| Sophie Huybrechts | 10/10 | 3637 days | 17% |
| Sue Mitchell | 9/10 | 3645 days | 27% |
| Ruben van Vlierden | 8/10 | 3646 days | 27% |
| Derek Akerhielm | 9/10 | 3675 days | 26% |
| Alex Alex | 10/10 | 3706 days | 25% |
| Roosje Simon | 10/10 | 3706 days | 25% |
| Henry Kaldenbaugh | 10/10 | 3736 days | 24% |
| mark clixby | 10/10 | 3890 days | 18% |
| Graham Smith | 10/10 | 3890 days | 18% |
| jeanpierre | 10/10 | 3890 days | 18% |
| Claire Jenkins | 10/10 | 3890 days | 18% |
| Jackie Reily | 9/10 | 3921 days | 17% |
| Deb and Pat Radolla | 10/10 | 3949 days | 16% |
| Johan Hereora Hummerhielm | 2/10 | 3949 days | 7% |
| Remco & Annet | 8/10 | 3949 days | 16% |
| Susan Locl | 9/10 | 3949 days | 16% |
| ryan branciforte | 10/10 | 3980 days | 15% |
| Trousdale | 10/10 | 3980 days | 15% |
| linda kerr | 10/10 | 3980 days | 15% |
| Bill Singer | 10/10 | 3980 days | 15% |
| Joan G | 9/10 | 3980 days | 15% |
| Kyle Hansen | 10/10 | 3980 days | 15% |
| M Mackenzie | 9/10 | 3980 days | 15% |
| Duff Schmidt | 10/10 | 4011 days | 14% |
| sid Gupta | 10/10 | 4011 days | 14% |
| Tom Sarginson | 10/10 | 4011 days | 14% |
| Jeremy | 9/10 | 4011 days | 13% |
| Eleanor Doak | 10/10 | 4011 days | 14% |
| Andrew Hagerty | 10/10 | 4041 days | 12% |
| Neelima Nair | 10/10 | 4041 days | 12% |
| Steven W | 10/10 | 4041 days | 12% |
| GJ Curzon | 10/10 | 4041 days | 12% |
| Jane Tarrach | 10/10 | 4041 days | 12% |
| julius munda | 10/10 | 4072 days | 11% |
| Nigel Berjak | 10/10 | 4072 days | 11% |
| Kyle Bauer | 10/10 | 4072 days | 11% |
| Michelle Hamilton | 10/10 | 4072 days | 11% |
| travelgood | 10/10 | 4286 days | 3% |
| Dwharks | 10/10 | 4286 days | 3% |
| Max Bezabor | 10/10 | 4286 days | 3% |
| Karin | 10/10 | 4286 days | 3% |
| Catherine Hall | 10/10 | 4286 days | 3% |
| Laure Berné | 10/10 | 4286 days | 3% |
| Elvin Teo | 10/10 | 4314 days | 2% |
| Clay Rush | 10/10 | 4314 days | 2% |
| Svend Kristensen | 10/10 | 4314 days | 2% |
| Jos de Rooij | 10/10 | 4314 days | 2% |
| Nicole Huxley | 10/10 | 4314 days | 2% |
| Cliff Renfrew | 10/10 | 4314 days | 2% |
| soph | 10/10 | 4345 days | 1% |
| Kali | 10/10 | 4345 days | 1% |
| David | 10/10 | 4345 days | 1% |
| Jonathan | 10/10 | 4345 days | 1% |
| harry12 | 10/10 | 4345 days | 1% |
| Larry K | 10/10 | 4345 days | 1% |
| Martin Thomas | 8/10 | 4368 days | 0% |
| rnicks | 10/10 | 4376 days | 0% |
| Georg Mueller | 9/10 | 4376 days | 0% |
| Annette Nold | 9/10 | 4376 days | 0% |
| Marco Spinelli | 10/10 | 4376 days | 0% |
| PolarBear | 10/10 | 4406 days | 19% |
| Allen Pocock | 10/10 | 4406 days | 19% |
| cfarrpapi | 10/10 | 4406 days | 19% |
| Thomas Hadinger | 10/10 | 4406 days | 19% |
| Jean Cote | 10/10 | 4406 days | 19% |
| Sarah Taylor | 9/10 | 4436 days | 19% |
| TIMSUE | 10/10 | 4467 days | 19% |
| alisonwilliams63 | 10/10 | 4620 days | 19% |
| hobbesz134 | 9/10 | 4620 days | 19% |
| Shain Herbert | 8/10 | 4646 days | 11% |
| GaryandShelley | 9/10 | 4651 days | 19% |
| Carolee Webster | 9/10 | 4660 days | 11% |
| Inge & Erik | 9/10 | 4661 days | 11% |
| tribot | 10/10 | 4680 days | 19% |
| Doudoufrench | 10/10 | 4680 days | 19% |
| replant | 10/10 | 4680 days | 19% |
| arnonshany | 10/10 | 4680 days | 19% |
| sujen | 10/10 | 4711 days | 19% |
| hotspuhtots | 10/10 | 4711 days | 19% |
| phebejim | 9/10 | 4711 days | 19% |
| jstroth | 10/10 | 4711 days | 19% |
| mervyn | 10/10 | 4742 days | 19% |
| MacPerthWA | 10/10 | 4742 days | 19% |
| coachp | 10/10 | 4742 days | 19% |
| LJNicol | 9/10 | 4742 days | 19% |
| Pinkangie1963 | 10/10 | 4742 days | 19% |
| eva_julia | 10/10 | 4742 days | 19% |
| Bidster | 10/10 | 4772 days | 19% |
| Liem | 10/10 | 4772 days | 19% |
| BARRYCOULTON | 10/10 | 4772 days | 19% |
| clearycar | 10/10 | 4772 days | 19% |
| Declan | 10/10 | 4803 days | 19% |
| visser01 | 7/10 | 4803 days | 18% |
| cotus78 | 10/10 | 4803 days | 19% |
| williamb | 10/10 | 4833 days | 19% |
| NigelE | 10/10 | 4864 days | 19% |
| koverton | 10/10 | 4986 days | 19% |
| ttighe | 10/10 | 4986 days | 19% |
| Eddie | 10/10 | 4986 days | 19% |
| Van Vliet | 10/10 | 5004 days | 11% |
| K & J Overton | 9/10 | 5011 days | 11% |
| olivierandceline | 10/10 | 5017 days | 19% |
| Inge | 10/10 | 5017 days | 19% |
| Mark Roelofs | 8/10 | 5036 days | 11% |
| tomsarge | 10/10 | 5076 days | 19% |
| peter_raewyn | 10/10 | 5076 days | 19% |
| tembo_too | 10/10 | 5076 days | 19% |
| Ed Day | 10/10 | 5076 days | 19% |
| doswell | 10/10 | 5076 days | 19% |
| Joanna_Griffiths | 10/10 | 5137 days | 19% |
| david_nash | 10/10 | 5137 days | 19% |
| margrietaad46 | 9/10 | 5137 days | 19% |
| michelleman2011 | 10/10 | 5137 days | 19% |
| minimutley | 10/10 | 5168 days | 19% |
| tigin | 9/10 | 5168 days | 19% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5351 days | 19% |
| bdgenge | 10/10 | 5382 days | 19% |
| Vincente Garrido | 9/10 | 5405 days | 11% |
| Steffi | 10/10 | 5410 days | 19% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5410 days | 19% |
| Magdalena | 9/10 | 5441 days | 19% |
| Fred Findlay | 10/10 | 5502 days | 19% |
| trekkerbabs | 9/10 | 5502 days | 19% |
| hugh peters | 9/10 | 5533 days | 19% |
| Arjan Boomert | 10/10 | 5533 days | 19% |
| erikholland | 10/10 | 5716 days | 19% |
| Thijs | 8/10 | 5732 days | 11% |
| JudithNetherlands | 8/10 | 5732 days | 11% |
| AndynColette Russell | 10/10 | 5744 days | 19% |
| jo_dame | 10/10 | 5751 days | 19% |
| MoakterW | 8/10 | 5760 days | 11% |
| Camilla E | 10/10 | 5771 days | 19% |
| Gaz | 10/10 | 5819 days | 19% |
| Sjaak | 9/10 | 5871 days | 19% |
| Sanmandy | 10/10 | 5881 days | 19% |
| QueenstownRasta | 1/10 | 5930 days | 8% |
| Tom Ben | 10/10 | 6087 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.