Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Usave Car and Truck Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Usave Car and Truck Rentals
Valid Reviews
53 Valid Reviews
The Usave Car and Truck Rentals experience has a total of 59 reviews. There are 53 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 53 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
32% |
| 9/10 | 8 |
|
15% |
| 8/10 | 5 |
|
9% |
| 7/10 | 1 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 3 |
|
6% |
| 2/10 | 1 |
|
2% |
| 1/10 | 15 |
|
28% |
61.89% Average
The raw data average (mean) for all the Usave Car and Truck Rentals valid reviews is 61.89% and is based on 53 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
7 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 53 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 7 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
29% |
| 9/10 | 1 |
|
14% |
| 8/10 | 1 |
|
14% |
| 7/10 | 1 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
14% |
| 4/10 | 1 |
|
14% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
75.71% Average
The raw data average (mean) for all the Usave Car and Truck Rentals face-to-face reviews is 75.71% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
46.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Raphael | 1/10 | 50 days | 100% |
| Jolz | 1/10 | 294 days | 95% |
| Had | 1/10 | 1207 days | 27% |
| sharon mike | 4/10 | 1357 days | 28% |
| Martine BACH | 10/10 | 1633 days | 17% |
| Martin | 1/10 | 1724 days | 5% |
| Alberto | 10/10 | 2058 days | 11% |
| Christian | 8/10 | 2150 days | 10% |
| Eric | 1/10 | 2211 days | 4% |
| Keith Powell | 9/10 | 2242 days | 10% |
| Matias | 2/10 | 2364 days | 4% |
| Lisa | 9/10 | 2395 days | 9% |
| Clint Siggins | 10/10 | 2514 days | 9% |
| Tana FARRELL | 10/10 | 2637 days | 8% |
| T-a T | 10/10 | 2637 days | 8% |
| vanessa kelly | 10/10 | 2637 days | 8% |
| Shelley Gunther | 10/10 | 2698 days | 8% |
| Iain Steven | 10/10 | 2698 days | 8% |
| Peter | 10/10 | 2728 days | 8% |
| pbutterworth | 1/10 | 2759 days | 3% |
| Toby Eadie | 1/10 | 2787 days | 3% |
| Mia H | 10/10 | 2818 days | 7% |
| Matt Bridge | 1/10 | 2818 days | 3% |
| Clif Shaw | 10/10 | 2818 days | 7% |
| Olga Vogel | 9/10 | 2836 days | 5% |
| Murray Coombridge | 8/10 | 3093 days | 6% |
| Nathan Raymond | 8/10 | 3125 days | 6% |
| J F | 10/10 | 3184 days | 6% |
| Raj S | 1/10 | 3215 days | 2% |
| Toralf Richter | 3/10 | 3246 days | 3% |
| Stuart Lloyd | 9/10 | 3398 days | 5% |
| Shirley Jobsis | 9/10 | 3412 days | 4% |
| vera mokaraka | 9/10 | 3429 days | 4% |
| Anne Choose not to say | 1/10 | 3490 days | 2% |
| Alexandra | 9/10 | 3549 days | 4% |
| Meli Makalio | 10/10 | 3549 days | 4% |
| Debbie Chambers | 8/10 | 3641 days | 3% |
| Isabella Chichirua | 10/10 | 3641 days | 3% |
| sam denyer | 1/10 | 3734 days | 1% |
| Asha Masr | 1/10 | 3946 days | 1% |
| MIke Chesney | 1/10 | 4007 days | 1% |
| Tinkerbell | 10/10 | 4280 days | 0% |
| IllTakeYouToCourt | 1/10 | 4280 days | 0% |
| shard | 3/10 | 4311 days | 0% |
| jessicaelaine | 3/10 | 4311 days | 0% |
| Melissa Smith | 1/10 | 4311 days | 0% |
| Chad Johnson | 8/10 | 4595 days | 2% |
| Michael Charleston | 4/10 | 4609 days | 1% |
| EdS | 9/10 | 4707 days | 2% |
| Janice OConnor | 10/10 | 4935 days | 2% |
| Diane Gedye | 5/10 | 4974 days | 1% |
| Maria Fahlander | 10/10 | 6041 days | 2% |
| Thorsten Kabelitz | 7/10 | 6041 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Usave Car and Truck Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 74 days. The Usave Car and Truck Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Usave Car and Truck Rentals experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.35% |
| 24 | -0.37% |
| 25 | -0.38% |
| 26 | -0.40% |
| 27 | -0.41% |
| 28 | -0.43% |
| 29 | -0.44% |
| … | … |
Balancing Adjustment
26.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.