Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Zoo.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Zoo
Valid Reviews
30 Valid Reviews
The Auckland Zoo experience has a total of 32 reviews. There are 30 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 30 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
43% |
| 9/10 | 3 |
|
10% |
| 8/10 | 5 |
|
17% |
| 7/10 | 5 |
|
17% |
| 6/10 | 3 |
|
10% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.33% Average
The raw data average (mean) for all the Auckland Zoo valid reviews is 84.33% and is based on 30 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
21 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 30 valid reviews, the experience has 21 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 21 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
43% |
| 9/10 | 1 |
|
5% |
| 8/10 | 4 |
|
19% |
| 7/10 | 4 |
|
19% |
| 6/10 | 2 |
|
10% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Auckland Zoo face-to-face reviews is 82.86% and is based on 21 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sophie | 7/10 | 2857 days | 94% |
| romain perroches | 10/10 | 2871 days | 100% |
| Soria Chher | 8/10 | 2871 days | 98% |
| Susanne Breudel | 7/10 | 3099 days | 78% |
| Felix Sternke | 8/10 | 3153 days | 79% |
| Lars Schuett | 10/10 | 3165 days | 80% |
| Martin Sajdok | 10/10 | 3825 days | 34% |
| Katarina | 10/10 | 3825 days | 34% |
| Jolan Ancey | 7/10 | 3877 days | 28% |
| Julia Ramseier | 10/10 | 4321 days | 0% |
| Kurt Furuskar | 9/10 | 4624 days | 31% |
| _mel_ | 8/10 | 4644 days | 30% |
| nathan_carr | 10/10 | 4705 days | 31% |
| Jason & Beth Berlin | 10/10 | 4936 days | 31% |
| Adam Hayley | 3/10 | 4962 days | 15% |
| BigSis | 9/10 | 5162 days | 31% |
| Mr and Mrs Scott | 10/10 | 5315 days | 31% |
| middendorp | 6/10 | 5389 days | 26% |
| emmah | 8/10 | 5532 days | 30% |
| Russ C | 9/10 | 5649 days | 31% |
| JasonL | 7/10 | 5661 days | 29% |
| JuliaG1 | 10/10 | 5682 days | 31% |
| Heather | 6/10 | 5686 days | 26% |
| Tamara | 7/10 | 5790 days | 29% |
| sasssy | 10/10 | 5923 days | 31% |
| Edmund Hillstone | 10/10 | 5966 days | 31% |
| Steve Peake | 6/10 | 6080 days | 26% |
| Helen | 10/10 | 6367 days | 31% |
| Katherine | 10/10 | 6405 days | 31% |
| Justin | 8/10 | 6419 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Zoo experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.01% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Auckland Zoo experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Zoo experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.96% |
| 198 | -2.98% |
| 199 | -2.99% |
| 200 | -3.01% |
| 201 | -3.02% |
| 202 | -3.04% |
| 203 | -3.05% |
| … | … |
Balancing Adjustment
2.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.