Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Ace Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Ace Rental Cars
Valid Reviews
110 Valid Reviews
The Ace Rental Cars experience has a total of 117 reviews. There are 110 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
11% |
| 9/10 | 9 |
|
8% |
| 8/10 | 21 |
|
19% |
| 7/10 | 7 |
|
6% |
| 6/10 | 3 |
|
3% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 17 |
|
15% |
| 1/10 | 31 |
|
28% |
49.45% Average
The raw data average (mean) for all the Ace Rental Cars valid reviews is 49.45% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
47 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 47 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
11% |
| 9/10 | 5 |
|
11% |
| 8/10 | 19 |
|
40% |
| 7/10 | 7 |
|
15% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
9% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
73.83% Average
The raw data average (mean) for all the Ace Rental Cars face-to-face reviews is 73.83% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
33.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nicole | 1/10 | 75 days | 100% |
| Lana | 1/10 | 686 days | 73% |
| Megan | 1/10 | 806 days | 63% |
| Mateo | 1/10 | 959 days | 48% |
| Jenny Kirk | 1/10 | 1720 days | 5% |
| John | 1/10 | 1873 days | 4% |
| Kim canny | 1/10 | 1933 days | 4% |
| Richard Bird | 2/10 | 1933 days | 5% |
| Neal Smith | 10/10 | 1963 days | 11% |
| Marianne | 1/10 | 2239 days | 4% |
| Andy Willmott | 1/10 | 2267 days | 4% |
| Kate | 1/10 | 2267 days | 4% |
| Luca Mangione | 2/10 | 2298 days | 4% |
| John | 2/10 | 2298 days | 4% |
| Sri Claney | 1/10 | 2329 days | 4% |
| Tom | 10/10 | 2329 days | 9% |
| Wendy | 10/10 | 2390 days | 9% |
| Justin | 1/10 | 2420 days | 3% |
| Dan | 2/10 | 2420 days | 4% |
| PB | 1/10 | 2512 days | 3% |
| Mike | 2/10 | 2573 days | 3% |
| Siena | 1/10 | 2573 days | 3% |
| Josephina | 1/10 | 2573 days | 3% |
| RyLee B | 1/10 | 2663 days | 3% |
| Chris Monk | 1/10 | 2937 days | 2% |
| Bryce Kehoe | 8/10 | 2955 days | 6% |
| Martin Murlik | 6/10 | 2959 days | 5% |
| Audrey Darling | 1/10 | 2996 days | 2% |
| Ben | 8/10 | 3099 days | 6% |
| Jo Yo | 1/10 | 3149 days | 2% |
| Olivier Reculeau | 8/10 | 3305 days | 5% |
| Bernhard Fichtl | 5/10 | 3362 days | 3% |
| Casey O'Brien | 2/10 | 3362 days | 2% |
| Carmel Lackey | 10/10 | 3486 days | 4% |
| Martin B | 2/10 | 3546 days | 1% |
| S D | 2/10 | 3607 days | 1% |
| Dror Eyal | 2/10 | 3699 days | 1% |
| Ted Allan | 2/10 | 3699 days | 1% |
| Kat R | 2/10 | 3727 days | 1% |
| Tom Grigg | 6/10 | 3740 days | 2% |
| Charlie Birdwick | 9/10 | 3850 days | 2% |
| Kiwinomad | 1/10 | 3881 days | 0% |
| Paje | 2/10 | 3881 days | 1% |
| MODADC | 3/10 | 3912 days | 1% |
| kjd | 2/10 | 4034 days | 0% |
| Pete Dixon | 1/10 | 4092 days | 0% |
| Diane S | 9/10 | 4093 days | 1% |
| Michael Rohn | 8/10 | 4121 days | 1% |
| Cornelia Stark | 9/10 | 4121 days | 1% |
| Michael Stark | 10/10 | 4121 days | 1% |
| Tisa Duong | 1/10 | 4124 days | 0% |
| R K | 1/10 | 4124 days | 0% |
| Simon Kay | 2/10 | 4124 days | 0% |
| Annika Schmidt | 7/10 | 4404 days | 2% |
| Patrick Stoeit | 5/10 | 4404 days | 1% |
| Y S | 10/10 | 4458 days | 2% |
| Rikke E. | 1/10 | 4489 days | 1% |
| Takenforaride | 1/10 | 4489 days | 1% |
| sharnef | 2/10 | 4581 days | 1% |
| Tourist101 | 9/10 | 4581 days | 2% |
| Jonas King | 4/10 | 4642 days | 1% |
| NoWonderAllKiwisAreInOZ | 1/10 | 4703 days | 1% |
| russwhanau | 1/10 | 4764 days | 1% |
| Marian Stolker | 8/10 | 4811 days | 2% |
| Thomas Krause | 5/10 | 4818 days | 1% |
| Chris & Jen Spencer | 8/10 | 4835 days | 2% |
| Wendy Ashmore | 10/10 | 4902 days | 2% |
| Hamlet | 1/10 | 5008 days | 1% |
| tonny_lim | 1/10 | 5069 days | 1% |
| Gunter | 8/10 | 5144 days | 2% |
| Igor Cima | 10/10 | 5147 days | 2% |
| Gary Koehler | 8/10 | 5152 days | 2% |
| Ryan Dorsey | 8/10 | 5158 days | 2% |
| Kathleen Brown | 10/10 | 5159 days | 2% |
| Ross | 10/10 | 5161 days | 2% |
| Wendy Good | 8/10 | 5163 days | 2% |
| Stacey Rees | 2/10 | 5175 days | 1% |
| Helen Gilbertson | 8/10 | 5188 days | 2% |
| Lacam | 5/10 | 5189 days | 1% |
| jls | 1/10 | 5251 days | 1% |
| chubby69 | 9/10 | 5404 days | 2% |
| Ann Michle | 8/10 | 5446 days | 2% |
| Rose Kearsley | 7/10 | 5516 days | 2% |
| Jamie Hallifax | 8/10 | 5545 days | 2% |
| meggles | 2/10 | 5554 days | 1% |
| Jane | 8/10 | 5616 days | 2% |
| Dimitry Zonnet | 8/10 | 5642 days | 2% |
| S Schlesinger | 10/10 | 5864 days | 2% |
| Jessica Jobmann | 7/10 | 5866 days | 2% |
| Mayer | 8/10 | 5876 days | 2% |
| AnnickH | 7/10 | 5882 days | 2% |
| OllyD | 4/10 | 5889 days | 1% |
| Jasmin | 7/10 | 5890 days | 2% |
| ChenM | 9/10 | 5894 days | 2% |
| Mark | 8/10 | 5932 days | 2% |
| Daryl | 7/10 | 5933 days | 2% |
| Tim | 8/10 | 5980 days | 2% |
| Kath | 9/10 | 6037 days | 2% |
| Louise | 9/10 | 6066 days | 2% |
| Edmund Hillstone | 1/10 | 6209 days | 1% |
| Marian Mckinney | 10/10 | 6253 days | 2% |
| Emma Dickinson | 6/10 | 6257 days | 2% |
| Omri Hasson | 4/10 | 6257 days | 1% |
| Ian and Judy | 8/10 | 6261 days | 2% |
| Katharina | 7/10 | 6272 days | 2% |
| Mike | 3/10 | 6272 days | 1% |
| Mark | 8/10 | 6288 days | 2% |
| Melissa Steedman | 5/10 | 6299 days | 1% |
| Steven | 9/10 | 6334 days | 2% |
| purplekat99 | 8/10 | 6408 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Ace Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.72% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 67 days. The Ace Rental Cars experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Ace Rental Cars experience has been adjusted for 64 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 61 | -1.04% |
| 62 | -1.06% |
| 63 | -1.08% |
| 64 | -1.09% |
| 65 | -1.11% |
| 66 | -1.13% |
| 67 | -1.15% |
| … | … |
Balancing Adjustment
33.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
63%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.