Ace Rental Cars
110 Rankers Reviews
Maps
Details
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Organisation |
Ace Rental CarsCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Directions To Coordinates |
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Directions Auckland Office |
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Directions Wellington Office |
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Directions Picton Office |
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Directions Christchurch Office |
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Directions Queenstown Township Office |
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Directions Auckland Office |
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Coordinates |
Rental Cars
Reviews
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0.5/5
Avoid this company!
I had an issue with a car they gave me tried to call the roadside assistance number but the number straight up didn’t work. Couldn’t get in touch with the office either. I ended up spending a lot of money on a cab and was eventually charged because they couldn’t find anything wrong with the car despite the fact that I wasn’t able to drive it. I tried to fix the solution with their office providing proof of my attempts to reach out for help only to have the service not work. They literally ignored my emails and stopped responding to me despite them being in direct violation of their rental agreement. I’m an avid solo traveler and this was the worst experience I’ve had with a car rental company of any country I’ve rented from. I was so terrified that something was really wrong with the car and was stranded in a foreign country. It’s pretty rare for me to leave a review but head my warning and take your business elsewhere.
N![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(23,83,208)" /><path d="m 150 515 Q 116 184 -215 150 Q 116 116 150 -215 Q 184 116 515 150 Q 184 184 150 515 z" fill="rgb(118,188,45)" /><path d="m 150 442 Q 45 255 -142 150 Q 45 45 150 -142 Q 255 45 442 150 Q 255 255 150 442 z" fill="rgb(137,67,210)" /><path d="m 150 316 Q 206 94 -16 150 Q 206 206 150 -16 Q 94 206 316 150 Q 94 94 150 316 z" fill="rgb(232,172,47)" /></svg>)
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0.5/5
The worst shuttle experience.
Was left behind 3 times at the airport making me wait a whole hour and had to wait outside in the cold. The app didn’t work either and when I told the staff instore she said “oh yeah it doesn’t work”
Instore I waited an additional hour because only 2 staff looked after 3 van loads of people and they had technical difficulties.
Won’t book with Ace ever again
L![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(250,175,170)" /><path d="m 150 575 Q 133 167 -275 150 Q 133 133 150 -275 Q 167 133 575 150 Q 167 167 150 575 z" fill="rgb(254,50,243)" /><path d="m 150 361 Q 63 237 -61 150 Q 63 63 150 -61 Q 237 63 361 150 Q 237 237 150 361 z" fill="rgb(1,205,12)" /><path d="m 150 280 Q 156 144 20 150 Q 156 156 150 20 Q 144 156 280 150 Q 144 144 150 280 z" fill="rgb(5,80,85)" /></svg>)
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0.5/5
Run from Australia, outrageously overpriced, will not provide a tax invoice when payment is taken (dodgy!), just a no all around.
Also, why don't bad reviews show up on their google reviews?? WTF google??
M![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(113,67,26)" /><path d="m 150 605 Q 102 198 -305 150 Q 102 102 150 -305 Q 198 102 605 150 Q 198 198 150 605 z" fill="rgb(49,66,129)" /><path d="m 150 551 Q 259 41 -251 150 Q 259 259 150 -251 Q 41 259 551 150 Q 41 41 150 551 z" fill="rgb(206,189,126)" /><path d="m 150 195 Q 61 239 105 150 Q 61 61 150 105 Q 239 61 195 150 Q 239 239 150 195 z" fill="rgb(142,188,229)" /></svg>)
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0.5/5
THEY ARE SHIT..
dont have offices, nor a contact centre, the invoicing process was super doggy, our booking said 886, theu guy at hertz counter said i needed to pay 200bond that would be given back to us once the rentaol is finished. it didnt happen, ACE RENTALS took my 200nzd and keep them, saying that the total ammount of the rental was 1.086.
diggy as.. i would NOT recommend to rent a car with them
M![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(166,118,226)" /><path d="m 150 593 Q 291 9 -293 150 Q 291 291 150 -293 Q 9 291 593 150 Q 9 9 150 593 z" fill="rgb(254,79,255)" /><path d="m 150 480 Q 202 98 -180 150 Q 202 202 150 -180 Q 98 202 480 150 Q 98 98 150 480 z" fill="rgb(1,176,0)" /><path d="m 150 138 Q 84 216 162 150 Q 84 84 150 162 Q 216 84 138 150 Q 216 216 150 138 z" fill="rgb(89,137,29)" /></svg>)
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5.0/5
I used Ace for my North and South island roadies and they were fantastic to deal with and an amazing pricewill def book again with them on my next triptks Neal
NS![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(237,232,21)" /><path d="m 150 569 Q 123 177 -269 150 Q 123 123 150 -269 Q 177 123 569 150 Q 177 177 150 569 z" fill="rgb(105,184,167)" /><path d="m 150 374 Q 48 252 -74 150 Q 48 48 150 -74 Q 252 48 374 150 Q 252 252 150 374 z" fill="rgb(150,71,88)" /><path d="m 150 249 Q 123 177 51 150 Q 123 123 150 51 Q 177 123 249 150 Q 177 177 150 249 z" fill="rgb(18,23,234)" /></svg>)
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5.0/5
I picked up my rental car early and found the staff were very accommodating.
The vehicle was well maintained despite being an older model, it ran well and was economical. No worries at all with the engine power even on some very steep roads. The car had a few minor dents and scratches but these were noted by the staff and photos had been taken. Returned the car with no drama at all and got a lift to the International Airport straight away. I totally recommend Ace to anyone and will use them again next time I travel in New Zealand.
T![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(87,225,97)" /><path d="m 150 563 Q 136 164 -263 150 Q 136 136 150 -263 Q 164 136 563 150 Q 164 164 150 563 z" fill="rgb(102,255,88)" /><path d="m 150 501 Q 156 144 -201 150 Q 156 156 150 -201 Q 144 156 501 150 Q 144 144 150 501 z" fill="rgb(153,0,167)" /><path d="m 150 341 Q 300 0 -41 150 Q 300 300 150 -41 Q 0 300 341 150 Q 0 0 150 341 z" fill="rgb(168,30,158)" /></svg>)
Thank you Tom for your wonderful feedback!
ac![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(252,30,43)" /><path d="m 150 703 Q 59 241 -403 150 Q 59 59 150 -403 Q 241 59 703 150 Q 241 241 150 703 z" fill="rgb(228,162,238)" /><path d="m 150 549 Q 292 8 -249 150 Q 292 292 150 -249 Q 8 292 549 150 Q 8 8 150 549 z" fill="rgb(27,93,17)" /><path d="m 150 274 Q 231 69 26 150 Q 231 231 150 26 Q 69 231 274 150 Q 69 69 150 274 z" fill="rgb(3,225,212)" /></svg>)
acerentals
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5.0/5
Best car rental company for Auckland airport.
We have researched extensively and hired from several competitivly priced companies in the past few weeks. ACE was best for its price, very fast pickups and dropoffs from its nearby location (that one could probably walk to even if you dont have luggage) The staff were all very friendly. Car was clean and ready to go. Best rate for small vehicle including full insurance. Will definitely be using them again.
W![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(57,122,137)" /><path d="m 150 519 Q 248 52 -219 150 Q 248 248 150 -219 Q 52 248 519 150 Q 52 52 150 519 z" fill="rgb(144,239,48)" /><path d="m 150 415 Q 194 106 -115 150 Q 194 194 150 -115 Q 106 194 415 150 Q 106 106 150 415 z" fill="rgb(111,16,207)" /><path d="m 150 174 Q 75 225 126 150 Q 75 75 150 126 Q 225 75 174 150 Q 225 225 150 174 z" fill="rgb(198,133,118)" /></svg>)
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4.0/5
Quick and easy to deal with.
Peter the Fleet Manager was very pleasant and helpful.
BK![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(234,143,123)" /><path d="m 150 720 Q 58 242 -420 150 Q 58 58 150 -420 Q 242 58 720 150 Q 242 242 150 720 z" fill="rgb(0,6,126)" /><path d="m 150 461 Q 49 251 -161 150 Q 49 49 150 -161 Q 251 49 461 150 Q 251 251 150 461 z" fill="rgb(255,249,129)" /><path d="m 150 130 Q 235 65 170 150 Q 235 235 150 170 Q 65 235 130 150 Q 65 65 150 130 z" fill="rgb(21,112,132)" /></svg>)
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4.0/5
Auckland airport pickup, they arrived 20 minutes after we called, got a free upgrade at the depot, car is well maintained and nearly dent free, drop off was without hassle.
B![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(210,38,104)" /><path d="m 150 585 Q 57 243 -285 150 Q 57 57 150 -285 Q 243 57 585 150 Q 243 243 150 585 z" fill="rgb(45,154,253)" /><path d="m 150 357 Q 237 63 -57 150 Q 237 237 150 -57 Q 63 237 357 150 Q 63 63 150 357 z" fill="rgb(210,101,2)" /><path d="m 150 198 Q 257 43 102 150 Q 257 257 150 102 Q 43 257 198 150 Q 43 43 150 198 z" fill="rgb(45,217,151)" /></svg>)
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4.0/5
When we picked up the car, Ace Rental made a mistake and we had to lose much time with this.
But the price is good.
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0.5/5
If I could rate ACE zero, I would.
Hired a car with them to explore the South Island, and was enjoying my trip so asked to extend it twice. They agreed to extend my existing agreement - and then I noticed a large sum of money taken from my account. They started a new agreement instead of extending my previous one as they had agreed, and charged me the maximum possible for the rental, without telling me. I consider this to be fraud. The car was old and battered, fine for the initial price but definitely not for the increased price. I have contacted them politely numerous times but they have ignored my emails. I am now having to try to reclaim the money through my credit card. Please save yourself a headache and don’t use this company!
JK![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(99,250,215)" /><path d="m 150 554 Q 72 228 -254 150 Q 72 72 150 -254 Q 228 72 554 150 Q 228 228 150 554 z" fill="rgb(44,73,212)" /><path d="m 150 363 Q 154 146 -63 150 Q 154 154 150 -63 Q 146 154 363 150 Q 146 146 150 363 z" fill="rgb(211,182,43)" /><path d="m 150 350 Q 267 33 -50 150 Q 267 267 150 -50 Q 33 267 350 150 Q 33 33 150 350 z" fill="rgb(156,5,40)" /></svg>)
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5.0/5
Whole booking was hassle free.
Collection from the airport was within 5 minutes of arrival. The staff were all very friendly, the car was perfect. We had ordered a GPS, and they didn't just hand it to us to install ourselves, but came out and checked to make sure it was working well. Return was also very efficient and drop off to the airport was very quick. Would definitely recommend and will definitely use again.
Thanks Carmel - your feedback is exceptional and greatly appreciated!
acacerentals
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4.5/5
Very cheap daily rate for older car with higher kilometres.
Car was quite satisfactory for the price.
Needed two baby anchors which I requested and they provided without any issues.
Accidentally left my mobile in the car when returning to Auckland airport. Realised after we'd already cleared customs and couldn't get back out. I called them and they found it and sent someone to pass it on to customs so they could bring it through before we got on our flight - this was very nice of them to do at no hesitation.
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![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(239,138,90)" /><path d="m 150 686 Q 218 82 -386 150 Q 218 218 150 -386 Q 82 218 686 150 Q 82 82 150 686 z" fill="rgb(129,195,208)" /><path d="m 150 312 Q 187 113 -12 150 Q 187 187 150 -12 Q 113 187 312 150 Q 113 113 150 312 z" fill="rgb(126,60,47)" /><path d="m 150 105 Q 220 80 195 150 Q 220 220 150 195 Q 80 220 105 150 Q 80 80 150 105 z" fill="rgb(16,117,165)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(223,79,50)" /><path d="m 150 592 Q 164 136 -292 150 Q 164 164 150 -292 Q 136 164 592 150 Q 136 136 150 592 z" fill="rgb(251,119,14)" /><path d="m 150 477 Q 60 240 -177 150 Q 60 60 150 -177 Q 240 60 477 150 Q 240 240 150 477 z" fill="rgb(4,136,241)" /><path d="m 150 288 Q 149 151 12 150 Q 149 149 150 12 Q 151 149 288 150 Q 151 151 150 288 z" fill="rgb(32,176,205)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(7,120,176)" /><path d="m 150 534 Q 105 195 -234 150 Q 105 105 150 -234 Q 195 105 534 150 Q 195 195 150 534 z" fill="rgb(22,168,235)" /><path d="m 150 350 Q 130 170 -50 150 Q 130 130 150 -50 Q 170 130 350 150 Q 170 170 150 350 z" fill="rgb(233,87,20)" /><path d="m 150 214 Q 252 48 86 150 Q 252 252 150 86 Q 48 252 214 150 Q 48 48 150 214 z" fill="rgb(248,135,79)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(201,223,161)" /><path d="m 150 533 Q 205 95 -233 150 Q 205 205 150 -233 Q 95 205 533 150 Q 95 95 150 533 z" fill="rgb(252,210,61)" /><path d="m 150 404 Q 296 4 -104 150 Q 296 296 150 -104 Q 4 296 404 150 Q 4 4 150 404 z" fill="rgb(3,45,194)" /><path d="m 150 204 Q 269 31 96 150 Q 269 269 150 96 Q 31 269 204 150 Q 31 31 150 204 z" fill="rgb(54,32,94)" /></svg>)
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0.5/5
Avoid this company!
I had an issue with a car they gave me tried to call the roadside assistance number but the number straight up didn’t work. Couldn’t get in touch with the office either. I ended up spending a lot of money on a cab and was eventually charged because they couldn’t find anything wrong with the car despite the fact that I wasn’t able to drive it. I tried to fix the solution with their office providing proof of my attempts to reach out for help only to have the service not work. They literally ignored my emails and stopped responding to me despite them being in direct violation of their rental agreement. I’m an avid solo traveler and this was the worst experience I’ve had with a car rental company of any country I’ve rented from. I was so terrified that something was really wrong with the car and was stranded in a foreign country. It’s pretty rare for me to leave a review but head my warning and take your business elsewhere.
N -
0.5/5
The worst shuttle experience.
Was left behind 3 times at the airport making me wait a whole hour and had to wait outside in the cold. The app didn’t work either and when I told the staff instore she said “oh yeah it doesn’t work”
Instore I waited an additional hour because only 2 staff looked after 3 van loads of people and they had technical difficulties.
Won’t book with Ace ever again
L -
0.5/5
Run from Australia, outrageously overpriced, will not provide a tax invoice when payment is taken (dodgy!), just a no all around.
Also, why don't bad reviews show up on their google reviews?? WTF google??
M -
0.5/5
THEY ARE SHIT..
dont have offices, nor a contact centre, the invoicing process was super doggy, our booking said 886, theu guy at hertz counter said i needed to pay 200bond that would be given back to us once the rentaol is finished. it didnt happen, ACE RENTALS took my 200nzd and keep them, saying that the total ammount of the rental was 1.086.
diggy as.. i would NOT recommend to rent a car with them
M -
0.5/5
If I could rate ACE zero, I would.
Hired a car with them to explore the South Island, and was enjoying my trip so asked to extend it twice. They agreed to extend my existing agreement - and then I noticed a large sum of money taken from my account. They started a new agreement instead of extending my previous one as they had agreed, and charged me the maximum possible for the rental, without telling me. I consider this to be fraud. The car was old and battered, fine for the initial price but definitely not for the increased price. I have contacted them politely numerous times but they have ignored my emails. I am now having to try to reclaim the money through my credit card. Please save yourself a headache and don’t use this company!
JK -
0.5/5
Appaling bad.
Don't use. Old unreliable cars. Poor customer service. Took $750 bond despite paying full insurance. Charged $220 for $50 fuel top up. Won't do vehicle condition check with client avoid at all costs
J![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(93,229,71)" /><path d="m 150 581 Q 149 151 -281 150 Q 149 149 150 -281 Q 151 149 581 150 Q 151 151 150 581 z" fill="rgb(87,4,19)" /><path d="m 150 522 Q 94 206 -222 150 Q 94 94 150 -222 Q 206 94 522 150 Q 206 206 150 522 z" fill="rgb(168,251,236)" /><path d="m 150 179 Q 146 154 121 150 Q 146 146 150 121 Q 154 146 179 150 Q 154 154 150 179 z" fill="rgb(162,26,184)" /></svg>)
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1.0/5
We have used this company on several previous occasions and until this year all had gone well.
However this year our experience was very different. Despite having booked a 0 - 3 years vehicle for a 5 week rental period the car we were given at Auckland airport was in poor condition with 160000 km on the clock. As no suitable alternative vehicle was available we reluctantly had to take it. Within 24 hours the car had broken down with a fault which the roadside repair guy said was potentially dangerous and should have been detected in the pre release check. We then had to wait 48 hours for a replacement vehicle to be supplied and had lots of communication difficulties. We subsequently sent several emails to Ace requesting compensation for the period we were without a vehicle but to date have not received a response. We shall not therefore be using this company again.
RB![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(226,188,149)" /><path d="m 150 537 Q 261 39 -237 150 Q 261 261 150 -237 Q 39 261 537 150 Q 39 39 150 537 z" fill="rgb(17,3,209)" /><path d="m 150 358 Q 212 88 -58 150 Q 212 212 150 -58 Q 88 212 358 150 Q 88 88 150 358 z" fill="rgb(238,252,46)" /><path d="m 150 269 Q 206 94 31 150 Q 206 206 150 31 Q 94 206 269 150 Q 94 94 150 269 z" fill="rgb(29,67,106)" /></svg>)
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0.5/5
Would not recommend cars are old and scruffy ours had done nearly 200000 km and it stunk like homeless people had been living in it ( had to buy an air freshener) and they gave us a GPS that didn’t hold
its charge had to use phone instead very unprofessional and Auckland staff very unfriendly find a better option it would be worth the extra money
Kc![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(228,115,173)" /><path d="m 150 591 Q 55 245 -291 150 Q 55 55 150 -291 Q 245 55 591 150 Q 245 245 150 591 z" fill="rgb(149,70,209)" /><path d="m 150 353 Q 275 25 -53 150 Q 275 275 150 -53 Q 25 275 353 150 Q 25 25 150 353 z" fill="rgb(106,185,46)" /><path d="m 150 242 Q 116 184 58 150 Q 116 116 150 58 Q 184 116 242 150 Q 184 184 150 242 z" fill="rgb(27,140,82)" /></svg>)
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5.0/5
I used Ace for my North and South island roadies and they were fantastic to deal with and an amazing pricewill def book again with them on my next triptks Neal
NS -
0.5/5
I was going to do a relocation of an Ace rental car and it did not work because the staff said my credit card is not a credit card!
Staff was really rude, unwilling to find a solution. My card has been accepted in many rental companies with no issue. I found the staff was challenging the nature of my credit card to impose their insurance policies on me, when I had already purchased insurance with a specialized company. An extremely bad customer experience with Ace rentals. And a very poor conversation on what a credit card is, with a stubborn person not willing to check any information.
M![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(47,66,206)" /><path d="m 150 748 Q 82 218 -448 150 Q 82 82 150 -448 Q 218 82 748 150 Q 218 218 150 748 z" fill="rgb(191,176,234)" /><path d="m 150 399 Q 221 79 -99 150 Q 221 221 150 -99 Q 79 221 399 150 Q 79 79 150 399 z" fill="rgb(64,79,21)" /><path d="m 150 167 Q 96 204 133 150 Q 96 96 150 133 Q 204 96 167 150 Q 204 204 150 167 z" fill="rgb(208,189,49)" /></svg>)
