Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 553 days | 100% |
| Hannah Fox | 10/10 | 765 days | 81% |
| Bodil | 10/10 | 857 days | 70% |
| Holly | 10/10 | 888 days | 66% |
| Jos Bex | 8/10 | 1557 days | 10% |
| Tobi | 10/10 | 1771 days | 6% |
| Aa Vafi | 10/10 | 1832 days | 6% |
| Dave & Jo | 10/10 | 1832 days | 6% |
| Anthony and Julia | 9/10 | 1832 days | 6% |
| Hal Mitchell | 10/10 | 1832 days | 6% |
| Mara | 10/10 | 1832 days | 6% |
| Johannes Barte | 10/10 | 1832 days | 6% |
| Caroline Bourgogne | 10/10 | 1832 days | 6% |
| AntoninDD | 10/10 | 1832 days | 6% |
| Conamara Burke | 10/10 | 1861 days | 6% |
| Ange Sorrensen | 10/10 | 1892 days | 5% |
| Ewoud Hasenbos | 10/10 | 1892 days | 5% |
| Amy Hammond | 10/10 | 1892 days | 5% |
| Owen Mitchell | 10/10 | 1923 days | 5% |
| Sarah Alderbas | 9/10 | 1923 days | 5% |
| Daniella Vega | 10/10 | 1923 days | 5% |
| Wayne & Chandalle | 10/10 | 1923 days | 5% |
| Brooke and Sean | 10/10 | 1923 days | 5% |
| Robert Bonas | 10/10 | 1923 days | 5% |
| Francis Ryan | 10/10 | 1923 days | 5% |
| Mike S | 10/10 | 1953 days | 5% |
| Kerry Seaworth | 10/10 | 1953 days | 5% |
| Adam | 10/10 | 1953 days | 5% |
| Eric and Linda | 10/10 | 1953 days | 5% |
| thomas bilbe | 10/10 | 1953 days | 5% |
| Kenny Reeves | 10/10 | 2137 days | 5% |
| Terry Rousseau | 10/10 | 2167 days | 5% |
| Oskar Rönneman | 10/10 | 2167 days | 5% |
| Liesbeth Groot | 9/10 | 2198 days | 5% |
| Miranda Grace | 7/10 | 2198 days | 4% |
| Jill Hore | 9/10 | 2198 days | 5% |
| Ian & Cheryl | 10/10 | 2198 days | 5% |
| Daisy | 9/10 | 2198 days | 5% |
| Joan Handasyde | 10/10 | 2226 days | 5% |
| Michal | 10/10 | 2226 days | 5% |
| Rosemary M | 10/10 | 2226 days | 5% |
| Melody Marks | 10/10 | 2257 days | 5% |
| John Duncan | 10/10 | 2257 days | 5% |
| Gabby Nash | 10/10 | 2257 days | 5% |
| Lisa Gossweiler | 10/10 | 2257 days | 5% |
| Marco | 10/10 | 2257 days | 5% |
| Jornt van Dijk | 10/10 | 2257 days | 5% |
| Michaela Oetzel | 10/10 | 2257 days | 5% |
| Roy | 10/10 | 2257 days | 5% |
| Sven Wilkens | 10/10 | 2257 days | 5% |
| Siegfried Behrendt | 1/10 | 2288 days | 2% |
| Amy Fulham | 10/10 | 2288 days | 4% |
| Marius Hundt | 10/10 | 2288 days | 4% |
| Veronika | 10/10 | 2288 days | 4% |
| Andrew & Mareike | 10/10 | 2288 days | 4% |
| Sacal | 10/10 | 2288 days | 4% |
| Brad McCulloch | 10/10 | 2288 days | 4% |
| Melanie Raczek | 10/10 | 2288 days | 4% |
| helbel | 7/10 | 2288 days | 4% |
| Rachael Dyson | 8/10 | 2318 days | 4% |
| CAMILLE ROBAUDI | 10/10 | 2318 days | 4% |
| Suzie and Ric | 10/10 | 2318 days | 4% |
| Larissa D | 10/10 | 2318 days | 4% |
| Claire Fitoussi | 10/10 | 2318 days | 4% |
| Andreas and Andrea | 10/10 | 2318 days | 4% |
| Mario Radl | 10/10 | 2318 days | 4% |
| paula | 10/10 | 2349 days | 4% |
| Rosalie Mathews | 10/10 | 2349 days | 4% |
| Eduard van der Weert | 9/10 | 2349 days | 4% |
| Karen Stephens | 10/10 | 2379 days | 4% |
| Katarzyna Tulwin | 10/10 | 2532 days | 4% |
| Renee Glenn | 10/10 | 2532 days | 4% |
| Denise Adamic | 9/10 | 2563 days | 4% |
| David Dam | 10/10 | 2563 days | 4% |
| Douglas Burbidge | 10/10 | 2563 days | 4% |
| Bronwyn Logan | 10/10 | 2591 days | 4% |
| Jacqueline Reimers | 10/10 | 2591 days | 4% |
| Dan Larson | 7/10 | 2591 days | 3% |
| Peggy Larson | 7/10 | 2591 days | 3% |
| Terri Kennedy | 10/10 | 2591 days | 4% |
| Elizabeth Layhe | 10/10 | 2591 days | 4% |
| Sophie & Nils | 10/10 | 2591 days | 4% |
| Boon Sheng Teo | 10/10 | 2622 days | 4% |
| Philippe ISOLA | 9/10 | 2622 days | 4% |
| David Owen | 10/10 | 2622 days | 4% |
| Xavier Ambroggio | 10/10 | 2622 days | 4% |
| Sophie Sheather | 10/10 | 2653 days | 4% |
| Michael Pitman | 10/10 | 2653 days | 4% |
| Wayne Ong | 10/10 | 2653 days | 4% |
| Cassandra Thomson | 10/10 | 2653 days | 4% |
| Helen Rimmer | 7/10 | 2653 days | 3% |
| diez fabrice | 9/10 | 2683 days | 4% |
| Owen Kaluza | 10/10 | 2683 days | 4% |
| fred atkins | 10/10 | 2683 days | 4% |
| Nivard van Gerrevink | 10/10 | 2683 days | 4% |
| Luke Meier | 10/10 | 2714 days | 3% |
| John Dougherty | 9/10 | 2714 days | 3% |
| Heidi Nicholl | 10/10 | 2867 days | 3% |
| Chloe Gibbs | 10/10 | 2897 days | 3% |
| Jasper de Groot | 9/10 | 2897 days | 3% |
| Wacker Michel | 10/10 | 2928 days | 3% |
| Rick Semo | 9/10 | 2928 days | 3% |
| Timo | 10/10 | 2928 days | 3% |
| Grant | 8/10 | 2943 days | 2% |
| Ann Trebitz | 10/10 | 2956 days | 3% |
| Janet Hopwood | 10/10 | 2956 days | 3% |
| Felix Dally | 9/10 | 2956 days | 3% |
| Chad Hobart | 10/10 | 2956 days | 3% |
| Tom Mayer | 9/10 | 2956 days | 3% |
| Peter Fand | 10/10 | 2987 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 2987 days | 3% |
| dani salamon | 10/10 | 2987 days | 3% |
| Ian & Irene Jameison | 10/10 | 2987 days | 3% |
| Bill Lafferty | 10/10 | 2987 days | 3% |
| Philippe Colas | 10/10 | 2987 days | 3% |
| Ellen Obenland | 10/10 | 2987 days | 3% |
| DC_NZ | 10/10 | 3018 days | 3% |
| Sara Kim | 10/10 | 3018 days | 3% |
| Thomas Mulley | 10/10 | 3018 days | 3% |
| Marcal Serrallonga | 10/10 | 3018 days | 3% |
| Francis0123456 | 10/10 | 3048 days | 3% |
| Merel Blonk | 10/10 | 3048 days | 3% |
| David Webster | 9/10 | 3048 days | 3% |
| Freddy | 9/10 | 3048 days | 3% |
| Rick S | 10/10 | 3262 days | 2% |
| Katharina Eylens | 10/10 | 3262 days | 2% |
| Mark Adriance | 9/10 | 3293 days | 2% |
| Jan Hulleman | 9/10 | 3293 days | 2% |
| Robert Schellekens | 10/10 | 3293 days | 2% |
| Luca Staudt | 9/10 | 3293 days | 1% |
| Annalies Beard | 10/10 | 3303 days | 1% |
| Benjamin Hall | 10/10 | 3322 days | 2% |
| Madeline Rae | 10/10 | 3353 days | 2% |
| Janet Newton | 10/10 | 3353 days | 2% |
| Ewa Starzomska | 9/10 | 3353 days | 2% |
| David Donnelly | 10/10 | 3353 days | 2% |
| Kelly Peacock | 10/10 | 3353 days | 2% |
| Johan Van Buren | 9/10 | 3353 days | 2% |
| Eleanor Pundyk | 10/10 | 3353 days | 2% |
| Lorenzo Raco | 10/10 | 3384 days | 2% |
| Tess G. | 10/10 | 3384 days | 2% |
| Simone Buerkli | 10/10 | 3384 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3384 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3384 days | 2% |
| Newzealand2015 | 10/10 | 3414 days | 2% |
| Juergen | 10/10 | 3414 days | 2% |
| karen Eade | 10/10 | 3414 days | 2% |
| Hidde Verschuur | 10/10 | 3414 days | 2% |
| Warren Reece | 10/10 | 3414 days | 2% |
| Vincent Gunn | 10/10 | 3475 days | 2% |
| Bill Dorman | 10/10 | 3628 days | 1% |
| Gabriel Schönung | 10/10 | 3628 days | 1% |
| Sarah Osborne | 10/10 | 3659 days | 1% |
| Danielle Pohn | 10/10 | 3659 days | 1% |
| Denise Donaldson | 10/10 | 3659 days | 1% |
| Jaap Velthuis | 10/10 | 3687 days | 1% |
| John Cobley | 10/10 | 3687 days | 1% |
| Graham Jenkins | 10/10 | 3687 days | 1% |
| Christoph Lagger | 10/10 | 3718 days | 1% |
| AUDREY BIGAND | 10/10 | 3718 days | 1% |
| Richard Kop | 9/10 | 3718 days | 1% |
| Romke Wijma | 8/10 | 3718 days | 1% |
| Fiona Buglass | 10/10 | 3718 days | 1% |
| Elisa Vireca | 10/10 | 3718 days | 1% |
| Christophe Scieszka | 10/10 | 3718 days | 1% |
| Pamela Hintie | 10/10 | 3718 days | 1% |
| Tracy Kovacs | 10/10 | 3718 days | 1% |
| Sophie James | 8/10 | 3735 days | 0% |
| Zuzka Prokopova | 10/10 | 3749 days | 1% |
| Billy1951 | 8/10 | 3749 days | 1% |
| Jason Leet | 10/10 | 3779 days | 1% |
| Markus | 10/10 | 3993 days | 0% |
| Amy Gately | 10/10 | 4024 days | 0% |
| Simon Dixon | 10/10 | 4024 days | 0% |
| Bryan Fisher | 10/10 | 4024 days | 0% |
| Joy S | 9/10 | 4024 days | 0% |
| Florian Lisa | 10/10 | 4024 days | 0% |
| Tim Soukop | 10/10 | 4024 days | 0% |
| James Johnstone | 10/10 | 4024 days | 0% |
| Sebastian Gartner | 10/10 | 4052 days | 0% |
| Michaela Boysen | 10/10 | 4083 days | 0% |
| Helga van der Linden | 9/10 | 4083 days | 0% |
| brian herberte | 9/10 | 4083 days | 0% |
| Anna Garlicka | 10/10 | 4083 days | 0% |
| JUAN VALCARCEL | 9/10 | 4083 days | 0% |
| Anje | 10/10 | 4083 days | 0% |
| Mo Bottger | 10/10 | 4083 days | 0% |
| Bakkerfamily | 9/10 | 4114 days | 0% |
| Stuart Curran | 10/10 | 4144 days | 0% |
| Daniel Kaiser | 10/10 | 4175 days | 0% |
| Enna Keet | 7/10 | 4401 days | 0% |
| Chris Peterson | 10/10 | 4417 days | 1% |
| Christoph Erb | 10/10 | 4417 days | 1% |
| Lars Petersen | 10/10 | 4417 days | 1% |
| DonHendricks | 10/10 | 4417 days | 1% |
| Charly Kempf | 10/10 | 4448 days | 1% |
| Piet de Jong | 8/10 | 4448 days | 1% |
| Natalie Abendroth | 10/10 | 4448 days | 1% |
| Bernard | 10/10 | 4479 days | 1% |
| Kali Lohman | 9/10 | 4495 days | 0% |
| cs cs | 10/10 | 4509 days | 1% |
| Juergen Lake Constance | 10/10 | 4509 days | 1% |
| E C Frans | 8/10 | 5118 days | 0% |
| Jol Balder | 8/10 | 5136 days | 0% |
| Tanja Haring | 8/10 | 5498 days | 0% |
| Robert Trostle | 9/10 | 5513 days | 0% |
| Maxim van Schijndel | 7/10 | 5587 days | 0% |
| Chris | 9/10 | 5884 days | 0% |
| Greg and Sue | 8/10 | 6210 days | 0% |
| Gabriel Faber | 8/10 | 6294 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.