Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 591 days | 100% |
| Hannah Fox | 10/10 | 803 days | 79% |
| Bodil | 10/10 | 895 days | 68% |
| Holly | 10/10 | 926 days | 64% |
| Jos Bex | 8/10 | 1594 days | 9% |
| Tobi | 10/10 | 1809 days | 6% |
| Aa Vafi | 10/10 | 1869 days | 6% |
| Dave & Jo | 10/10 | 1870 days | 6% |
| Anthony and Julia | 9/10 | 1870 days | 6% |
| Hal Mitchell | 10/10 | 1870 days | 6% |
| Mara | 10/10 | 1870 days | 6% |
| Johannes Barte | 10/10 | 1870 days | 6% |
| Caroline Bourgogne | 10/10 | 1870 days | 6% |
| AntoninDD | 10/10 | 1870 days | 6% |
| Conamara Burke | 10/10 | 1899 days | 6% |
| Ange Sorrensen | 10/10 | 1929 days | 6% |
| Ewoud Hasenbos | 10/10 | 1930 days | 6% |
| Amy Hammond | 10/10 | 1930 days | 6% |
| Owen Mitchell | 10/10 | 1960 days | 6% |
| Sarah Alderbas | 9/10 | 1960 days | 5% |
| Daniella Vega | 10/10 | 1961 days | 6% |
| Wayne & Chandalle | 10/10 | 1961 days | 6% |
| Brooke and Sean | 10/10 | 1961 days | 6% |
| Robert Bonas | 10/10 | 1961 days | 6% |
| Francis Ryan | 10/10 | 1961 days | 6% |
| Mike S | 10/10 | 1991 days | 5% |
| Kerry Seaworth | 10/10 | 1991 days | 5% |
| Adam | 10/10 | 1991 days | 5% |
| Eric and Linda | 10/10 | 1991 days | 5% |
| thomas bilbe | 10/10 | 1991 days | 5% |
| Kenny Reeves | 10/10 | 2174 days | 5% |
| Terry Rousseau | 10/10 | 2204 days | 5% |
| Oskar Rönneman | 10/10 | 2204 days | 5% |
| Liesbeth Groot | 9/10 | 2235 days | 5% |
| Miranda Grace | 7/10 | 2235 days | 4% |
| Jill Hore | 9/10 | 2236 days | 5% |
| Ian & Cheryl | 10/10 | 2236 days | 5% |
| Daisy | 9/10 | 2236 days | 5% |
| Joan Handasyde | 10/10 | 2264 days | 5% |
| Michal | 10/10 | 2264 days | 5% |
| Rosemary M | 10/10 | 2264 days | 5% |
| Melody Marks | 10/10 | 2294 days | 5% |
| John Duncan | 10/10 | 2294 days | 5% |
| Gabby Nash | 10/10 | 2294 days | 5% |
| Lisa Gossweiler | 10/10 | 2294 days | 5% |
| Marco | 10/10 | 2295 days | 5% |
| Jornt van Dijk | 10/10 | 2295 days | 5% |
| Michaela Oetzel | 10/10 | 2295 days | 5% |
| Roy | 10/10 | 2295 days | 5% |
| Sven Wilkens | 10/10 | 2295 days | 5% |
| Siegfried Behrendt | 1/10 | 2325 days | 2% |
| Amy Fulham | 10/10 | 2325 days | 5% |
| Marius Hundt | 10/10 | 2326 days | 5% |
| Veronika | 10/10 | 2326 days | 5% |
| Andrew & Mareike | 10/10 | 2326 days | 5% |
| Sacal | 10/10 | 2326 days | 5% |
| Brad McCulloch | 10/10 | 2326 days | 5% |
| Melanie Raczek | 10/10 | 2326 days | 5% |
| helbel | 7/10 | 2326 days | 4% |
| Rachael Dyson | 8/10 | 2355 days | 4% |
| CAMILLE ROBAUDI | 10/10 | 2356 days | 5% |
| Suzie and Ric | 10/10 | 2356 days | 5% |
| Larissa D | 10/10 | 2356 days | 5% |
| Claire Fitoussi | 10/10 | 2356 days | 5% |
| Andreas and Andrea | 10/10 | 2356 days | 5% |
| Mario Radl | 10/10 | 2356 days | 5% |
| paula | 10/10 | 2387 days | 4% |
| Rosalie Mathews | 10/10 | 2387 days | 4% |
| Eduard van der Weert | 9/10 | 2387 days | 4% |
| Karen Stephens | 10/10 | 2417 days | 4% |
| Katarzyna Tulwin | 10/10 | 2569 days | 4% |
| Renee Glenn | 10/10 | 2570 days | 4% |
| Denise Adamic | 9/10 | 2600 days | 4% |
| David Dam | 10/10 | 2600 days | 4% |
| Douglas Burbidge | 10/10 | 2600 days | 4% |
| Bronwyn Logan | 10/10 | 2628 days | 4% |
| Jacqueline Reimers | 10/10 | 2628 days | 4% |
| Dan Larson | 7/10 | 2628 days | 4% |
| Peggy Larson | 7/10 | 2628 days | 4% |
| Terri Kennedy | 10/10 | 2628 days | 4% |
| Elizabeth Layhe | 10/10 | 2628 days | 4% |
| Sophie & Nils | 10/10 | 2629 days | 4% |
| Boon Sheng Teo | 10/10 | 2659 days | 4% |
| Philippe ISOLA | 9/10 | 2659 days | 4% |
| David Owen | 10/10 | 2659 days | 4% |
| Xavier Ambroggio | 10/10 | 2660 days | 4% |
| Sophie Sheather | 10/10 | 2690 days | 4% |
| Michael Pitman | 10/10 | 2690 days | 4% |
| Wayne Ong | 10/10 | 2690 days | 4% |
| Cassandra Thomson | 10/10 | 2690 days | 4% |
| Helen Rimmer | 7/10 | 2690 days | 3% |
| diez fabrice | 9/10 | 2720 days | 4% |
| Owen Kaluza | 10/10 | 2720 days | 4% |
| fred atkins | 10/10 | 2720 days | 4% |
| Nivard van Gerrevink | 10/10 | 2720 days | 4% |
| Luke Meier | 10/10 | 2751 days | 4% |
| John Dougherty | 9/10 | 2751 days | 4% |
| Heidi Nicholl | 10/10 | 2904 days | 3% |
| Chloe Gibbs | 10/10 | 2934 days | 3% |
| Jasper de Groot | 9/10 | 2934 days | 3% |
| Wacker Michel | 10/10 | 2965 days | 3% |
| Rick Semo | 9/10 | 2965 days | 3% |
| Timo | 10/10 | 2965 days | 3% |
| Grant | 8/10 | 2981 days | 2% |
| Ann Trebitz | 10/10 | 2993 days | 3% |
| Janet Hopwood | 10/10 | 2993 days | 3% |
| Felix Dally | 9/10 | 2993 days | 3% |
| Chad Hobart | 10/10 | 2993 days | 3% |
| Tom Mayer | 9/10 | 2994 days | 3% |
| Peter Fand | 10/10 | 3024 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 3024 days | 3% |
| dani salamon | 10/10 | 3024 days | 3% |
| Ian & Irene Jameison | 10/10 | 3024 days | 3% |
| Bill Lafferty | 10/10 | 3024 days | 3% |
| Philippe Colas | 10/10 | 3024 days | 3% |
| Ellen Obenland | 10/10 | 3024 days | 3% |
| DC_NZ | 10/10 | 3055 days | 3% |
| Sara Kim | 10/10 | 3055 days | 3% |
| Thomas Mulley | 10/10 | 3055 days | 3% |
| Marcal Serrallonga | 10/10 | 3055 days | 3% |
| Francis0123456 | 10/10 | 3085 days | 3% |
| Merel Blonk | 10/10 | 3085 days | 3% |
| David Webster | 9/10 | 3085 days | 3% |
| Freddy | 9/10 | 3085 days | 3% |
| Rick S | 10/10 | 3299 days | 2% |
| Katharina Eylens | 10/10 | 3299 days | 2% |
| Mark Adriance | 9/10 | 3330 days | 2% |
| Jan Hulleman | 9/10 | 3330 days | 2% |
| Robert Schellekens | 10/10 | 3331 days | 2% |
| Luca Staudt | 9/10 | 3331 days | 1% |
| Annalies Beard | 10/10 | 3341 days | 1% |
| Benjamin Hall | 10/10 | 3359 days | 2% |
| Madeline Rae | 10/10 | 3390 days | 2% |
| Janet Newton | 10/10 | 3390 days | 2% |
| Ewa Starzomska | 9/10 | 3390 days | 2% |
| David Donnelly | 10/10 | 3391 days | 2% |
| Kelly Peacock | 10/10 | 3391 days | 2% |
| Johan Van Buren | 9/10 | 3391 days | 2% |
| Eleanor Pundyk | 10/10 | 3391 days | 2% |
| Lorenzo Raco | 10/10 | 3421 days | 2% |
| Tess G. | 10/10 | 3421 days | 2% |
| Simone Buerkli | 10/10 | 3422 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3422 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3422 days | 2% |
| Newzealand2015 | 10/10 | 3451 days | 2% |
| Juergen | 10/10 | 3451 days | 2% |
| karen Eade | 10/10 | 3452 days | 2% |
| Hidde Verschuur | 10/10 | 3452 days | 2% |
| Warren Reece | 10/10 | 3452 days | 2% |
| Vincent Gunn | 10/10 | 3512 days | 2% |
| Bill Dorman | 10/10 | 3665 days | 1% |
| Gabriel Schönung | 10/10 | 3665 days | 1% |
| Sarah Osborne | 10/10 | 3696 days | 1% |
| Danielle Pohn | 10/10 | 3696 days | 1% |
| Denise Donaldson | 10/10 | 3696 days | 1% |
| Jaap Velthuis | 10/10 | 3724 days | 1% |
| John Cobley | 10/10 | 3724 days | 1% |
| Graham Jenkins | 10/10 | 3724 days | 1% |
| Christoph Lagger | 10/10 | 3755 days | 1% |
| AUDREY BIGAND | 10/10 | 3755 days | 1% |
| Richard Kop | 9/10 | 3755 days | 1% |
| Romke Wijma | 8/10 | 3755 days | 1% |
| Fiona Buglass | 10/10 | 3755 days | 1% |
| Elisa Vireca | 10/10 | 3755 days | 1% |
| Christophe Scieszka | 10/10 | 3755 days | 1% |
| Pamela Hintie | 10/10 | 3755 days | 1% |
| Tracy Kovacs | 10/10 | 3755 days | 1% |
| Sophie James | 8/10 | 3773 days | 0% |
| Zuzka Prokopova | 10/10 | 3786 days | 1% |
| Billy1951 | 8/10 | 3786 days | 1% |
| Jason Leet | 10/10 | 3816 days | 1% |
| Markus | 10/10 | 4031 days | 0% |
| Amy Gately | 10/10 | 4062 days | 0% |
| Simon Dixon | 10/10 | 4062 days | 0% |
| Bryan Fisher | 10/10 | 4062 days | 0% |
| Joy S | 9/10 | 4062 days | 0% |
| Florian Lisa | 10/10 | 4062 days | 0% |
| Tim Soukop | 10/10 | 4062 days | 0% |
| James Johnstone | 10/10 | 4062 days | 0% |
| Sebastian Gartner | 10/10 | 4090 days | 0% |
| Michaela Boysen | 10/10 | 4121 days | 0% |
| Helga van der Linden | 9/10 | 4121 days | 0% |
| brian herberte | 9/10 | 4121 days | 0% |
| Anna Garlicka | 10/10 | 4121 days | 0% |
| JUAN VALCARCEL | 9/10 | 4121 days | 0% |
| Anje | 10/10 | 4121 days | 0% |
| Mo Bottger | 10/10 | 4121 days | 0% |
| Bakkerfamily | 9/10 | 4152 days | 0% |
| Stuart Curran | 10/10 | 4182 days | 0% |
| Daniel Kaiser | 10/10 | 4213 days | 0% |
| Enna Keet | 7/10 | 4439 days | 0% |
| Chris Peterson | 10/10 | 4455 days | 1% |
| Christoph Erb | 10/10 | 4455 days | 1% |
| Lars Petersen | 10/10 | 4455 days | 1% |
| DonHendricks | 10/10 | 4455 days | 1% |
| Charly Kempf | 10/10 | 4486 days | 1% |
| Piet de Jong | 8/10 | 4486 days | 1% |
| Natalie Abendroth | 10/10 | 4486 days | 1% |
| Bernard | 10/10 | 4517 days | 1% |
| Kali Lohman | 9/10 | 4533 days | 0% |
| cs cs | 10/10 | 4547 days | 1% |
| Juergen Lake Constance | 10/10 | 4547 days | 1% |
| E C Frans | 8/10 | 5156 days | 0% |
| Jol Balder | 8/10 | 5174 days | 0% |
| Tanja Haring | 8/10 | 5536 days | 0% |
| Robert Trostle | 9/10 | 5551 days | 0% |
| Maxim van Schijndel | 7/10 | 5625 days | 0% |
| Chris | 9/10 | 5921 days | 0% |
| Greg and Sue | 8/10 | 6248 days | 0% |
| Gabriel Faber | 8/10 | 6332 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.48% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 65 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.43% |
| 198 | -3.45% |
| 199 | -3.47% |
| 200 | -3.48% |
| 201 | -3.50% |
| 202 | -3.52% |
| 203 | -3.54% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.