G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 582 days | 100% |
| Hannah Fox | 10/10 | 794 days | 79% |
| Bodil | 10/10 | 886 days | 68% |
| Holly | 10/10 | 917 days | 64% |
| Jos Bex | 8/10 | 1585 days | 10% |
| Tobi | 10/10 | 1800 days | 6% |
| Aa Vafi | 10/10 | 1860 days | 6% |
| Dave & Jo | 10/10 | 1861 days | 6% |
| Anthony and Julia | 9/10 | 1861 days | 6% |
| Hal Mitchell | 10/10 | 1861 days | 6% |
| Mara | 10/10 | 1861 days | 6% |
| Johannes Barte | 10/10 | 1861 days | 6% |
| Caroline Bourgogne | 10/10 | 1861 days | 6% |
| AntoninDD | 10/10 | 1861 days | 6% |
| Conamara Burke | 10/10 | 1890 days | 6% |
| Ange Sorrensen | 10/10 | 1920 days | 6% |
| Ewoud Hasenbos | 10/10 | 1921 days | 6% |
| Amy Hammond | 10/10 | 1921 days | 6% |
| Owen Mitchell | 10/10 | 1951 days | 5% |
| Sarah Alderbas | 9/10 | 1951 days | 5% |
| Daniella Vega | 10/10 | 1952 days | 5% |
| Wayne & Chandalle | 10/10 | 1952 days | 5% |
| Brooke and Sean | 10/10 | 1952 days | 5% |
| Robert Bonas | 10/10 | 1952 days | 5% |
| Francis Ryan | 10/10 | 1952 days | 5% |
| Mike S | 10/10 | 1982 days | 5% |
| Kerry Seaworth | 10/10 | 1982 days | 5% |
| Adam | 10/10 | 1982 days | 5% |
| Eric and Linda | 10/10 | 1982 days | 5% |
| thomas bilbe | 10/10 | 1982 days | 5% |
| Kenny Reeves | 10/10 | 2165 days | 5% |
| Terry Rousseau | 10/10 | 2195 days | 5% |
| Oskar Rönneman | 10/10 | 2195 days | 5% |
| Liesbeth Groot | 9/10 | 2226 days | 5% |
| Miranda Grace | 7/10 | 2226 days | 4% |
| Jill Hore | 9/10 | 2227 days | 5% |
| Ian & Cheryl | 10/10 | 2227 days | 5% |
| Daisy | 9/10 | 2227 days | 5% |
| Joan Handasyde | 10/10 | 2255 days | 5% |
| Michal | 10/10 | 2255 days | 5% |
| Rosemary M | 10/10 | 2255 days | 5% |
| Melody Marks | 10/10 | 2285 days | 5% |
| John Duncan | 10/10 | 2285 days | 5% |
| Gabby Nash | 10/10 | 2285 days | 5% |
| Lisa Gossweiler | 10/10 | 2285 days | 5% |
| Marco | 10/10 | 2286 days | 5% |
| Jornt van Dijk | 10/10 | 2286 days | 5% |
| Michaela Oetzel | 10/10 | 2286 days | 5% |
| Roy | 10/10 | 2286 days | 5% |
| Sven Wilkens | 10/10 | 2286 days | 5% |
| Siegfried Behrendt | 1/10 | 2316 days | 2% |
| Amy Fulham | 10/10 | 2316 days | 5% |
| Marius Hundt | 10/10 | 2317 days | 5% |
| Veronika | 10/10 | 2317 days | 5% |
| Andrew & Mareike | 10/10 | 2317 days | 5% |
| Sacal | 10/10 | 2317 days | 5% |
| Brad McCulloch | 10/10 | 2317 days | 5% |
| Melanie Raczek | 10/10 | 2317 days | 5% |
| helbel | 7/10 | 2317 days | 4% |
| Rachael Dyson | 8/10 | 2346 days | 4% |
| CAMILLE ROBAUDI | 10/10 | 2347 days | 5% |
| Suzie and Ric | 10/10 | 2347 days | 5% |
| Larissa D | 10/10 | 2347 days | 5% |
| Claire Fitoussi | 10/10 | 2347 days | 5% |
| Andreas and Andrea | 10/10 | 2347 days | 5% |
| Mario Radl | 10/10 | 2347 days | 5% |
| paula | 10/10 | 2378 days | 4% |
| Rosalie Mathews | 10/10 | 2378 days | 4% |
| Eduard van der Weert | 9/10 | 2378 days | 4% |
| Karen Stephens | 10/10 | 2408 days | 4% |
| Katarzyna Tulwin | 10/10 | 2560 days | 4% |
| Renee Glenn | 10/10 | 2561 days | 4% |
| Denise Adamic | 9/10 | 2591 days | 4% |
| David Dam | 10/10 | 2591 days | 4% |
| Douglas Burbidge | 10/10 | 2591 days | 4% |
| Bronwyn Logan | 10/10 | 2619 days | 4% |
| Jacqueline Reimers | 10/10 | 2619 days | 4% |
| Dan Larson | 7/10 | 2619 days | 4% |
| Peggy Larson | 7/10 | 2619 days | 4% |
| Terri Kennedy | 10/10 | 2619 days | 4% |
| Elizabeth Layhe | 10/10 | 2619 days | 4% |
| Sophie & Nils | 10/10 | 2620 days | 4% |
| Boon Sheng Teo | 10/10 | 2650 days | 4% |
| Philippe ISOLA | 9/10 | 2650 days | 4% |
| David Owen | 10/10 | 2650 days | 4% |
| Xavier Ambroggio | 10/10 | 2651 days | 4% |
| Sophie Sheather | 10/10 | 2681 days | 4% |
| Michael Pitman | 10/10 | 2681 days | 4% |
| Wayne Ong | 10/10 | 2681 days | 4% |
| Cassandra Thomson | 10/10 | 2681 days | 4% |
| Helen Rimmer | 7/10 | 2681 days | 3% |
| diez fabrice | 9/10 | 2711 days | 4% |
| Owen Kaluza | 10/10 | 2711 days | 4% |
| fred atkins | 10/10 | 2711 days | 4% |
| Nivard van Gerrevink | 10/10 | 2711 days | 4% |
| Luke Meier | 10/10 | 2742 days | 4% |
| John Dougherty | 9/10 | 2742 days | 4% |
| Heidi Nicholl | 10/10 | 2895 days | 3% |
| Chloe Gibbs | 10/10 | 2925 days | 3% |
| Jasper de Groot | 9/10 | 2925 days | 3% |
| Wacker Michel | 10/10 | 2956 days | 3% |
| Rick Semo | 9/10 | 2956 days | 3% |
| Timo | 10/10 | 2956 days | 3% |
| Grant | 8/10 | 2972 days | 2% |
| Ann Trebitz | 10/10 | 2984 days | 3% |
| Janet Hopwood | 10/10 | 2984 days | 3% |
| Felix Dally | 9/10 | 2984 days | 3% |
| Chad Hobart | 10/10 | 2984 days | 3% |
| Tom Mayer | 9/10 | 2985 days | 3% |
| Peter Fand | 10/10 | 3015 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 3015 days | 3% |
| dani salamon | 10/10 | 3015 days | 3% |
| Ian & Irene Jameison | 10/10 | 3015 days | 3% |
| Bill Lafferty | 10/10 | 3015 days | 3% |
| Philippe Colas | 10/10 | 3015 days | 3% |
| Ellen Obenland | 10/10 | 3015 days | 3% |
| DC_NZ | 10/10 | 3046 days | 3% |
| Sara Kim | 10/10 | 3046 days | 3% |
| Thomas Mulley | 10/10 | 3046 days | 3% |
| Marcal Serrallonga | 10/10 | 3046 days | 3% |
| Francis0123456 | 10/10 | 3076 days | 3% |
| Merel Blonk | 10/10 | 3076 days | 3% |
| David Webster | 9/10 | 3076 days | 3% |
| Freddy | 9/10 | 3076 days | 3% |
| Rick S | 10/10 | 3290 days | 2% |
| Katharina Eylens | 10/10 | 3290 days | 2% |
| Mark Adriance | 9/10 | 3321 days | 2% |
| Jan Hulleman | 9/10 | 3321 days | 2% |
| Robert Schellekens | 10/10 | 3322 days | 2% |
| Luca Staudt | 9/10 | 3322 days | 1% |
| Annalies Beard | 10/10 | 3332 days | 1% |
| Benjamin Hall | 10/10 | 3350 days | 2% |
| Madeline Rae | 10/10 | 3381 days | 2% |
| Janet Newton | 10/10 | 3381 days | 2% |
| Ewa Starzomska | 9/10 | 3381 days | 2% |
| David Donnelly | 10/10 | 3382 days | 2% |
| Kelly Peacock | 10/10 | 3382 days | 2% |
| Johan Van Buren | 9/10 | 3382 days | 2% |
| Eleanor Pundyk | 10/10 | 3382 days | 2% |
| Lorenzo Raco | 10/10 | 3412 days | 2% |
| Tess G. | 10/10 | 3412 days | 2% |
| Simone Buerkli | 10/10 | 3413 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3413 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3413 days | 2% |
| Newzealand2015 | 10/10 | 3442 days | 2% |
| Juergen | 10/10 | 3442 days | 2% |
| karen Eade | 10/10 | 3443 days | 2% |
| Hidde Verschuur | 10/10 | 3443 days | 2% |
| Warren Reece | 10/10 | 3443 days | 2% |
| Vincent Gunn | 10/10 | 3503 days | 2% |
| Bill Dorman | 10/10 | 3656 days | 1% |
| Gabriel Schönung | 10/10 | 3656 days | 1% |
| Sarah Osborne | 10/10 | 3687 days | 1% |
| Danielle Pohn | 10/10 | 3687 days | 1% |
| Denise Donaldson | 10/10 | 3687 days | 1% |
| Jaap Velthuis | 10/10 | 3715 days | 1% |
| John Cobley | 10/10 | 3715 days | 1% |
| Graham Jenkins | 10/10 | 3715 days | 1% |
| Christoph Lagger | 10/10 | 3746 days | 1% |
| AUDREY BIGAND | 10/10 | 3746 days | 1% |
| Richard Kop | 9/10 | 3746 days | 1% |
| Romke Wijma | 8/10 | 3746 days | 1% |
| Fiona Buglass | 10/10 | 3746 days | 1% |
| Elisa Vireca | 10/10 | 3746 days | 1% |
| Christophe Scieszka | 10/10 | 3746 days | 1% |
| Pamela Hintie | 10/10 | 3746 days | 1% |
| Tracy Kovacs | 10/10 | 3746 days | 1% |
| Sophie James | 8/10 | 3764 days | 0% |
| Zuzka Prokopova | 10/10 | 3777 days | 1% |
| Billy1951 | 8/10 | 3777 days | 1% |
| Jason Leet | 10/10 | 3807 days | 1% |
| Markus | 10/10 | 4022 days | 0% |
| Amy Gately | 10/10 | 4053 days | 0% |
| Simon Dixon | 10/10 | 4053 days | 0% |
| Bryan Fisher | 10/10 | 4053 days | 0% |
| Joy S | 9/10 | 4053 days | 0% |
| Florian Lisa | 10/10 | 4053 days | 0% |
| Tim Soukop | 10/10 | 4053 days | 0% |
| James Johnstone | 10/10 | 4053 days | 0% |
| Sebastian Gartner | 10/10 | 4081 days | 0% |
| Michaela Boysen | 10/10 | 4112 days | 0% |
| Helga van der Linden | 9/10 | 4112 days | 0% |
| brian herberte | 9/10 | 4112 days | 0% |
| Anna Garlicka | 10/10 | 4112 days | 0% |
| JUAN VALCARCEL | 9/10 | 4112 days | 0% |
| Anje | 10/10 | 4112 days | 0% |
| Mo Bottger | 10/10 | 4112 days | 0% |
| Bakkerfamily | 9/10 | 4143 days | 0% |
| Stuart Curran | 10/10 | 4173 days | 0% |
| Daniel Kaiser | 10/10 | 4204 days | 0% |
| Enna Keet | 7/10 | 4430 days | 0% |
| Chris Peterson | 10/10 | 4446 days | 1% |
| Christoph Erb | 10/10 | 4446 days | 1% |
| Lars Petersen | 10/10 | 4446 days | 1% |
| DonHendricks | 10/10 | 4446 days | 1% |
| Charly Kempf | 10/10 | 4477 days | 1% |
| Piet de Jong | 8/10 | 4477 days | 1% |
| Natalie Abendroth | 10/10 | 4477 days | 1% |
| Bernard | 10/10 | 4508 days | 1% |
| Kali Lohman | 9/10 | 4524 days | 0% |
| cs cs | 10/10 | 4538 days | 1% |
| Juergen Lake Constance | 10/10 | 4538 days | 1% |
| E C Frans | 8/10 | 5147 days | 0% |
| Jol Balder | 8/10 | 5165 days | 0% |
| Tanja Haring | 8/10 | 5527 days | 0% |
| Robert Trostle | 9/10 | 5542 days | 0% |
| Maxim van Schijndel | 7/10 | 5616 days | 0% |
| Chris | 9/10 | 5912 days | 0% |
| Greg and Sue | 8/10 | 6239 days | 0% |
| Gabriel Faber | 8/10 | 6323 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
0.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.