G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 451 days | 100% |
| Hannah Fox | 10/10 | 663 days | 85% |
| Bodil | 10/10 | 755 days | 76% |
| Holly | 10/10 | 786 days | 73% |
| Jos Bex | 8/10 | 1454 days | 14% |
| Tobi | 10/10 | 1669 days | 7% |
| Aa Vafi | 10/10 | 1729 days | 6% |
| Dave & Jo | 10/10 | 1730 days | 6% |
| Anthony and Julia | 9/10 | 1730 days | 6% |
| Hal Mitchell | 10/10 | 1730 days | 6% |
| Mara | 10/10 | 1730 days | 6% |
| Johannes Barte | 10/10 | 1730 days | 6% |
| Caroline Bourgogne | 10/10 | 1730 days | 6% |
| AntoninDD | 10/10 | 1730 days | 6% |
| Conamara Burke | 10/10 | 1759 days | 6% |
| Ange Sorrensen | 10/10 | 1789 days | 6% |
| Ewoud Hasenbos | 10/10 | 1790 days | 6% |
| Amy Hammond | 10/10 | 1790 days | 6% |
| Owen Mitchell | 10/10 | 1820 days | 6% |
| Sarah Alderbas | 9/10 | 1820 days | 6% |
| Daniella Vega | 10/10 | 1821 days | 6% |
| Wayne & Chandalle | 10/10 | 1821 days | 6% |
| Brooke and Sean | 10/10 | 1821 days | 6% |
| Robert Bonas | 10/10 | 1821 days | 6% |
| Francis Ryan | 10/10 | 1821 days | 6% |
| Mike S | 10/10 | 1851 days | 6% |
| Kerry Seaworth | 10/10 | 1851 days | 6% |
| Adam | 10/10 | 1851 days | 6% |
| Eric and Linda | 10/10 | 1851 days | 6% |
| thomas bilbe | 10/10 | 1851 days | 6% |
| Kenny Reeves | 10/10 | 2034 days | 5% |
| Terry Rousseau | 10/10 | 2064 days | 5% |
| Oskar Rönneman | 10/10 | 2064 days | 5% |
| Liesbeth Groot | 9/10 | 2095 days | 5% |
| Miranda Grace | 7/10 | 2095 days | 5% |
| Jill Hore | 9/10 | 2096 days | 5% |
| Ian & Cheryl | 10/10 | 2096 days | 5% |
| Daisy | 9/10 | 2096 days | 5% |
| Joan Handasyde | 10/10 | 2124 days | 5% |
| Michal | 10/10 | 2124 days | 5% |
| Rosemary M | 10/10 | 2124 days | 5% |
| Melody Marks | 10/10 | 2154 days | 5% |
| John Duncan | 10/10 | 2154 days | 5% |
| Gabby Nash | 10/10 | 2154 days | 5% |
| Lisa Gossweiler | 10/10 | 2154 days | 5% |
| Marco | 10/10 | 2155 days | 5% |
| Jornt van Dijk | 10/10 | 2155 days | 5% |
| Michaela Oetzel | 10/10 | 2155 days | 5% |
| Roy | 10/10 | 2155 days | 5% |
| Sven Wilkens | 10/10 | 2155 days | 5% |
| Siegfried Behrendt | 1/10 | 2185 days | 2% |
| Amy Fulham | 10/10 | 2185 days | 5% |
| Marius Hundt | 10/10 | 2186 days | 5% |
| Veronika | 10/10 | 2186 days | 5% |
| Andrew & Mareike | 10/10 | 2186 days | 5% |
| Sacal | 10/10 | 2186 days | 5% |
| Brad McCulloch | 10/10 | 2186 days | 5% |
| Melanie Raczek | 10/10 | 2186 days | 5% |
| helbel | 7/10 | 2186 days | 5% |
| Rachael Dyson | 8/10 | 2215 days | 5% |
| CAMILLE ROBAUDI | 10/10 | 2216 days | 5% |
| Suzie and Ric | 10/10 | 2216 days | 5% |
| Larissa D | 10/10 | 2216 days | 5% |
| Claire Fitoussi | 10/10 | 2216 days | 5% |
| Andreas and Andrea | 10/10 | 2216 days | 5% |
| Mario Radl | 10/10 | 2216 days | 5% |
| paula | 10/10 | 2247 days | 5% |
| Rosalie Mathews | 10/10 | 2247 days | 5% |
| Eduard van der Weert | 9/10 | 2247 days | 5% |
| Karen Stephens | 10/10 | 2277 days | 5% |
| Katarzyna Tulwin | 10/10 | 2429 days | 4% |
| Renee Glenn | 10/10 | 2430 days | 4% |
| Denise Adamic | 9/10 | 2460 days | 4% |
| David Dam | 10/10 | 2460 days | 4% |
| Douglas Burbidge | 10/10 | 2460 days | 4% |
| Bronwyn Logan | 10/10 | 2488 days | 4% |
| Jacqueline Reimers | 10/10 | 2488 days | 4% |
| Dan Larson | 7/10 | 2488 days | 4% |
| Peggy Larson | 7/10 | 2488 days | 4% |
| Terri Kennedy | 10/10 | 2488 days | 4% |
| Elizabeth Layhe | 10/10 | 2488 days | 4% |
| Sophie & Nils | 10/10 | 2489 days | 4% |
| Boon Sheng Teo | 10/10 | 2519 days | 4% |
| Philippe ISOLA | 9/10 | 2519 days | 4% |
| David Owen | 10/10 | 2519 days | 4% |
| Xavier Ambroggio | 10/10 | 2520 days | 4% |
| Sophie Sheather | 10/10 | 2550 days | 4% |
| Michael Pitman | 10/10 | 2550 days | 4% |
| Wayne Ong | 10/10 | 2550 days | 4% |
| Cassandra Thomson | 10/10 | 2550 days | 4% |
| Helen Rimmer | 7/10 | 2550 days | 4% |
| diez fabrice | 9/10 | 2580 days | 4% |
| Owen Kaluza | 10/10 | 2580 days | 4% |
| fred atkins | 10/10 | 2580 days | 4% |
| Nivard van Gerrevink | 10/10 | 2580 days | 4% |
| Luke Meier | 10/10 | 2611 days | 4% |
| John Dougherty | 9/10 | 2611 days | 4% |
| Heidi Nicholl | 10/10 | 2764 days | 4% |
| Chloe Gibbs | 10/10 | 2794 days | 4% |
| Jasper de Groot | 9/10 | 2794 days | 3% |
| Wacker Michel | 10/10 | 2825 days | 3% |
| Rick Semo | 9/10 | 2825 days | 3% |
| Timo | 10/10 | 2825 days | 3% |
| Grant | 8/10 | 2841 days | 2% |
| Ann Trebitz | 10/10 | 2853 days | 3% |
| Janet Hopwood | 10/10 | 2853 days | 3% |
| Felix Dally | 9/10 | 2853 days | 3% |
| Chad Hobart | 10/10 | 2853 days | 3% |
| Tom Mayer | 9/10 | 2854 days | 3% |
| Peter Fand | 10/10 | 2884 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 2884 days | 3% |
| dani salamon | 10/10 | 2884 days | 3% |
| Ian & Irene Jameison | 10/10 | 2884 days | 3% |
| Bill Lafferty | 10/10 | 2884 days | 3% |
| Philippe Colas | 10/10 | 2884 days | 3% |
| Ellen Obenland | 10/10 | 2884 days | 3% |
| DC_NZ | 10/10 | 2915 days | 3% |
| Sara Kim | 10/10 | 2915 days | 3% |
| Thomas Mulley | 10/10 | 2915 days | 3% |
| Marcal Serrallonga | 10/10 | 2915 days | 3% |
| Francis0123456 | 10/10 | 2945 days | 3% |
| Merel Blonk | 10/10 | 2945 days | 3% |
| David Webster | 9/10 | 2945 days | 3% |
| Freddy | 9/10 | 2945 days | 3% |
| Rick S | 10/10 | 3159 days | 3% |
| Katharina Eylens | 10/10 | 3159 days | 3% |
| Mark Adriance | 9/10 | 3190 days | 3% |
| Jan Hulleman | 9/10 | 3190 days | 3% |
| Robert Schellekens | 10/10 | 3191 days | 3% |
| Luca Staudt | 9/10 | 3191 days | 2% |
| Annalies Beard | 10/10 | 3201 days | 2% |
| Benjamin Hall | 10/10 | 3219 days | 3% |
| Madeline Rae | 10/10 | 3250 days | 2% |
| Janet Newton | 10/10 | 3250 days | 2% |
| Ewa Starzomska | 9/10 | 3250 days | 2% |
| David Donnelly | 10/10 | 3251 days | 2% |
| Kelly Peacock | 10/10 | 3251 days | 2% |
| Johan Van Buren | 9/10 | 3251 days | 2% |
| Eleanor Pundyk | 10/10 | 3251 days | 2% |
| Lorenzo Raco | 10/10 | 3281 days | 2% |
| Tess G. | 10/10 | 3281 days | 2% |
| Simone Buerkli | 10/10 | 3282 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3282 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3282 days | 2% |
| Newzealand2015 | 10/10 | 3311 days | 2% |
| Juergen | 10/10 | 3311 days | 2% |
| karen Eade | 10/10 | 3312 days | 2% |
| Hidde Verschuur | 10/10 | 3312 days | 2% |
| Warren Reece | 10/10 | 3312 days | 2% |
| Vincent Gunn | 10/10 | 3372 days | 2% |
| Bill Dorman | 10/10 | 3525 days | 2% |
| Gabriel Schönung | 10/10 | 3525 days | 2% |
| Sarah Osborne | 10/10 | 3556 days | 2% |
| Danielle Pohn | 10/10 | 3556 days | 2% |
| Denise Donaldson | 10/10 | 3556 days | 2% |
| Jaap Velthuis | 10/10 | 3584 days | 2% |
| John Cobley | 10/10 | 3584 days | 2% |
| Graham Jenkins | 10/10 | 3584 days | 2% |
| Christoph Lagger | 10/10 | 3615 days | 2% |
| AUDREY BIGAND | 10/10 | 3615 days | 2% |
| Richard Kop | 9/10 | 3615 days | 2% |
| Romke Wijma | 8/10 | 3615 days | 2% |
| Fiona Buglass | 10/10 | 3615 days | 2% |
| Elisa Vireca | 10/10 | 3615 days | 2% |
| Christophe Scieszka | 10/10 | 3615 days | 2% |
| Pamela Hintie | 10/10 | 3615 days | 2% |
| Tracy Kovacs | 10/10 | 3615 days | 2% |
| Sophie James | 8/10 | 3633 days | 1% |
| Zuzka Prokopova | 10/10 | 3646 days | 2% |
| Billy1951 | 8/10 | 3646 days | 2% |
| Jason Leet | 10/10 | 3676 days | 2% |
| Markus | 10/10 | 3891 days | 1% |
| Amy Gately | 10/10 | 3922 days | 1% |
| Simon Dixon | 10/10 | 3922 days | 1% |
| Bryan Fisher | 10/10 | 3922 days | 1% |
| Joy S | 9/10 | 3922 days | 1% |
| Florian Lisa | 10/10 | 3922 days | 1% |
| Tim Soukop | 10/10 | 3922 days | 1% |
| James Johnstone | 10/10 | 3922 days | 1% |
| Sebastian Gartner | 10/10 | 3950 days | 1% |
| Michaela Boysen | 10/10 | 3981 days | 1% |
| Helga van der Linden | 9/10 | 3981 days | 1% |
| brian herberte | 9/10 | 3981 days | 1% |
| Anna Garlicka | 10/10 | 3981 days | 1% |
| JUAN VALCARCEL | 9/10 | 3981 days | 1% |
| Anje | 10/10 | 3981 days | 1% |
| Mo Bottger | 10/10 | 3981 days | 1% |
| Bakkerfamily | 9/10 | 4012 days | 1% |
| Stuart Curran | 10/10 | 4042 days | 1% |
| Daniel Kaiser | 10/10 | 4073 days | 1% |
| Enna Keet | 7/10 | 4299 days | 0% |
| Chris Peterson | 10/10 | 4315 days | 0% |
| Christoph Erb | 10/10 | 4315 days | 0% |
| Lars Petersen | 10/10 | 4315 days | 0% |
| DonHendricks | 10/10 | 4315 days | 0% |
| Charly Kempf | 10/10 | 4346 days | 0% |
| Piet de Jong | 8/10 | 4346 days | 0% |
| Natalie Abendroth | 10/10 | 4346 days | 0% |
| Bernard | 10/10 | 4377 days | 0% |
| Kali Lohman | 9/10 | 4393 days | 1% |
| cs cs | 10/10 | 4407 days | 1% |
| Juergen Lake Constance | 10/10 | 4407 days | 1% |
| E C Frans | 8/10 | 5016 days | 1% |
| Jol Balder | 8/10 | 5034 days | 1% |
| Tanja Haring | 8/10 | 5396 days | 1% |
| Robert Trostle | 9/10 | 5411 days | 1% |
| Maxim van Schijndel | 7/10 | 5485 days | 1% |
| Chris | 9/10 | 5781 days | 1% |
| Greg and Sue | 8/10 | 6108 days | 1% |
| Gabriel Faber | 8/10 | 6192 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
0.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.