Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1736 days | 90% |
| Harshal Patil | 10/10 | 1767 days | 100% |
| Glendha Kreutzer | 10/10 | 1767 days | 100% |
| Pamela Johnson | 9/10 | 1767 days | 99% |
| Arturo Yague | 7/10 | 1767 days | 93% |
| Jordi Marin | 3/10 | 1768 days | 54% |
| Nurit Klinghoffer | 5/10 | 2073 days | 66% |
| Tomas Muller | 9/10 | 2073 days | 86% |
| Beth | 9/10 | 2102 days | 85% |
| Sivan Redel | 9/10 | 2193 days | 82% |
| KIHYUN YOU | 10/10 | 2497 days | 71% |
| Violet | 8/10 | 2497 days | 69% |
| Tim Struessmann | 8/10 | 2803 days | 58% |
| Gloria | 10/10 | 2803 days | 59% |
| Liah Sun | 10/10 | 2803 days | 59% |
| Rick Andres | 10/10 | 2803 days | 59% |
| Monica Francia | 10/10 | 2845 days | 58% |
| Lori Nicole Brackbill | 10/10 | 2862 days | 57% |
| Pim Vermerris | 8/10 | 2862 days | 56% |
| Christian Schaefer | 8/10 | 2862 days | 56% |
| May | 10/10 | 2906 days | 55% |
| Kat | 8/10 | 2906 days | 54% |
| Claudia Klinge | 10/10 | 2933 days | 54% |
| Heidi Newnham | 10/10 | 3137 days | 47% |
| Chantal Compagner | 7/10 | 3142 days | 43% |
| Bas Marinus | 8/10 | 3153 days | 45% |
| Michael Busching | 10/10 | 3157 days | 46% |
| Carsten Purschke | 6/10 | 3168 days | 39% |
| Chris Hamnett | 9/10 | 3168 days | 45% |
| ANDREY ABLAMUNETS | 5/10 | 3169 days | 35% |
| Esther Deloure | 5/10 | 3169 days | 35% |
| Aaron Stalley | 6/10 | 3177 days | 39% |
| THOMAS TARTARY | 8/10 | 3198 days | 43% |
| Ives van Neck | 10/10 | 3198 days | 44% |
| Leanna Wyer | 9/10 | 3205 days | 44% |
| Elisabeth Grabner | 8/10 | 3216 days | 43% |
| Stefanie Giese | 8/10 | 3218 days | 43% |
| Lena Seelert | 4/10 | 3229 days | 28% |
| Eline Meijer | 9/10 | 3241 days | 42% |
| Julia Martin | 8/10 | 3245 days | 42% |
| Anika and Mike | 8/10 | 3256 days | 41% |
| Howard Lockhart | 9/10 | 3289 days | 40% |
| Charles Aubry | 8/10 | 3557 days | 30% |
| Martin Kroek | 9/10 | 3569 days | 30% |
| Raita | 9/10 | 3626 days | 28% |
| Polly Rider | 8/10 | 3629 days | 27% |
| Simon Mehlmann | 8/10 | 3877 days | 18% |
| Carolin Siegert | 8/10 | 3877 days | 18% |
| Christopher Buch Madsen | 7/10 | 3895 days | 17% |
| Nina Helmling | 10/10 | 3898 days | 18% |
| Anna Sternberg | 9/10 | 3901 days | 18% |
| Mara | 7/10 | 3902 days | 16% |
| Janne Hansen | 10/10 | 3908 days | 17% |
| Dana | 9/10 | 3918 days | 17% |
| Lena Jensen | 8/10 | 3935 days | 16% |
| Aude Moulin | 6/10 | 3941 days | 14% |
| Ludvig Fagerstrom | 8/10 | 3947 days | 16% |
| Johanna Bak | 7/10 | 3947 days | 15% |
| Fabian Lee | 7/10 | 3958 days | 14% |
| Bertrand Gilles | 6/10 | 4247 days | 4% |
| Supiot Zudovic | 9/10 | 4247 days | 5% |
| Lisa | 8/10 | 4249 days | 4% |
| Rampon | 9/10 | 4252 days | 4% |
| Debiesse | 7/10 | 4253 days | 4% |
| Mo Downes | 5/10 | 4279 days | 3% |
| Markus Braun | 10/10 | 4324 days | 2% |
| Bene | 9/10 | 4341 days | 1% |
| Aurelie Morin | 8/10 | 4346 days | 1% |
| Andreas and Christine and Nora Busch | 7/10 | 4354 days | 1% |
| Simon_J | 10/10 | 4355 days | 1% |
| jooj | 1/10 | 4355 days | 0% |
| S B | 4/10 | 4355 days | 0% |
| W_Cameron | 1/10 | 4477 days | 7% |
| Jurgen Joyce | 6/10 | 4622 days | 16% |
| J Jmal | 6/10 | 4626 days | 16% |
| Nicholas Prakenhammar | 7/10 | 4643 days | 18% |
| Margaret Wendell | 10/10 | 4657 days | 19% |
| Johan | 8/10 | 4657 days | 19% |
| Roberto Hallblom | 8/10 | 4657 days | 19% |
| Therese | 8/10 | 4657 days | 19% |
| Mesa Anderson | 10/10 | 4659 days | 19% |
| schmechf | 6/10 | 4690 days | 16% |
| matta | 2/10 | 4690 days | 8% |
| Lefty | 10/10 | 4690 days | 19% |
| estatemanager1 | 10/10 | 4721 days | 19% |
| Debby | 10/10 | 4812 days | 19% |
| Nong | 10/10 | 4812 days | 19% |
| Karin & Bastiaan | 6/10 | 4960 days | 16% |
| Dogoneit | 9/10 | 4965 days | 19% |
| Markus | 6/10 | 4968 days | 16% |
| Adi Leheucel | 9/10 | 4977 days | 19% |
| Marian | 9/10 | 4982 days | 19% |
| Amanda Neall | 9/10 | 4988 days | 19% |
| Emma Ducat | 10/10 | 4996 days | 19% |
| Mirka Tinterova | 8/10 | 4998 days | 19% |
| Mark | 7/10 | 5003 days | 18% |
| Frank Lehe | 6/10 | 5009 days | 16% |
| Arne Kiesbye | 7/10 | 5010 days | 18% |
| Canille Lechat | 7/10 | 5013 days | 18% |
| Daniela Seibel | 10/10 | 5016 days | 19% |
| Jean-Paul Le Clair | 8/10 | 5018 days | 19% |
| Ashleigh Buckley | 8/10 | 5024 days | 19% |
| David Boyle | 7/10 | 5024 days | 18% |
| JaneWiltshire | 10/10 | 5024 days | 19% |
| OhWhatAFamily | 10/10 | 5024 days | 19% |
| TheBigLebowski | 10/10 | 5055 days | 19% |
| HoBerg | 1/10 | 5086 days | 7% |
| JudyandAndre | 10/10 | 5086 days | 19% |
| Antoine Del | 8/10 | 5351 days | 19% |
| S Millet | 6/10 | 5367 days | 16% |
| Gail Mckinstry | 8/10 | 5367 days | 19% |
| Jan Kuenzel | 8/10 | 5367 days | 19% |
| Hans de Rijk | 8/10 | 5371 days | 19% |
| Johan | 8/10 | 5371 days | 19% |
| Sue | 9/10 | 5374 days | 19% |
| Mark Marg | 8/10 | 5388 days | 19% |
| sanneb1 | 8/10 | 5436 days | 19% |
| jameswhite | 8/10 | 5443 days | 19% |
| lund | 2/10 | 5451 days | 8% |
| Bas van Schagen | 7/10 | 5458 days | 18% |
| Chris Leach | 7/10 | 5458 days | 18% |
| Jenny Davies | 8/10 | 5461 days | 19% |
| Kitty | 9/10 | 5712 days | 19% |
| CornelissenS | 9/10 | 5712 days | 19% |
| Wouter Muller | 7/10 | 5718 days | 18% |
| DavidMurray | 7/10 | 5729 days | 18% |
| Wilco | 7/10 | 5757 days | 18% |
| Oliver | 7/10 | 5759 days | 18% |
| Filippo | 8/10 | 5763 days | 19% |
| Sofie | 9/10 | 5812 days | 19% |
| Benjamin Throk | 9/10 | 6074 days | 19% |
| Bauer | 10/10 | 6093 days | 19% |
| Walker | 7/10 | 6143 days | 18% |
| Wouter Ewalts | 7/10 | 6177 days | 18% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.84% |
| 198 | -3.86% |
| 199 | -3.87% |
| 200 | -3.89% |
| 201 | -3.91% |
| 202 | -3.93% |
| 203 | -3.95% |
| … | … |
Balancing Adjustment
4.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.