Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2146 days | 87% |
| Harshal Patil | 10/10 | 2177 days | 100% |
| Glendha Kreutzer | 10/10 | 2177 days | 100% |
| Pamela Johnson | 9/10 | 2177 days | 99% |
| Arturo Yague | 7/10 | 2177 days | 93% |
| Jordi Marin | 3/10 | 2177 days | 54% |
| Nurit Klinghoffer | 5/10 | 2483 days | 65% |
| Tomas Muller | 9/10 | 2483 days | 85% |
| Beth | 9/10 | 2511 days | 84% |
| Sivan Redel | 9/10 | 2603 days | 80% |
| KIHYUN YOU | 10/10 | 2907 days | 67% |
| Violet | 8/10 | 2907 days | 65% |
| Tim Struessmann | 8/10 | 3212 days | 52% |
| Gloria | 10/10 | 3213 days | 53% |
| Liah Sun | 10/10 | 3213 days | 53% |
| Rick Andres | 10/10 | 3213 days | 53% |
| Monica Francia | 10/10 | 3254 days | 51% |
| Lori Nicole Brackbill | 10/10 | 3272 days | 50% |
| Pim Vermerris | 8/10 | 3272 days | 49% |
| Christian Schaefer | 8/10 | 3272 days | 49% |
| May | 10/10 | 3315 days | 48% |
| Kat | 8/10 | 3315 days | 47% |
| Claudia Klinge | 10/10 | 3342 days | 47% |
| Heidi Newnham | 10/10 | 3547 days | 37% |
| Chantal Compagner | 7/10 | 3551 days | 35% |
| Bas Marinus | 8/10 | 3562 days | 36% |
| Michael Busching | 10/10 | 3566 days | 37% |
| Carsten Purschke | 6/10 | 3578 days | 31% |
| Chris Hamnett | 9/10 | 3578 days | 36% |
| ANDREY ABLAMUNETS | 5/10 | 3578 days | 27% |
| Esther Deloure | 5/10 | 3578 days | 27% |
| Aaron Stalley | 6/10 | 3586 days | 31% |
| THOMAS TARTARY | 8/10 | 3607 days | 34% |
| Ives van Neck | 10/10 | 3607 days | 35% |
| Leanna Wyer | 9/10 | 3614 days | 34% |
| Elisabeth Grabner | 8/10 | 3625 days | 33% |
| Stefanie Giese | 8/10 | 3627 days | 33% |
| Lena Seelert | 4/10 | 3638 days | 22% |
| Eline Meijer | 9/10 | 3650 days | 32% |
| Julia Martin | 8/10 | 3654 days | 32% |
| Anika and Mike | 8/10 | 3665 days | 31% |
| Howard Lockhart | 9/10 | 3699 days | 30% |
| Charles Aubry | 8/10 | 3966 days | 18% |
| Martin Kroek | 9/10 | 3978 days | 18% |
| Raita | 9/10 | 4035 days | 15% |
| Polly Rider | 8/10 | 4038 days | 15% |
| Simon Mehlmann | 8/10 | 4286 days | 4% |
| Carolin Siegert | 8/10 | 4286 days | 4% |
| Christopher Buch Madsen | 7/10 | 4304 days | 3% |
| Nina Helmling | 10/10 | 4307 days | 3% |
| Anna Sternberg | 9/10 | 4310 days | 3% |
| Mara | 7/10 | 4311 days | 2% |
| Janne Hansen | 10/10 | 4317 days | 2% |
| Dana | 9/10 | 4327 days | 2% |
| Lena Jensen | 8/10 | 4344 days | 1% |
| Aude Moulin | 6/10 | 4350 days | 1% |
| Ludvig Fagerstrom | 8/10 | 4356 days | 1% |
| Johanna Bak | 7/10 | 4356 days | 0% |
| Fabian Lee | 7/10 | 4367 days | 0% |
| Bertrand Gilles | 6/10 | 4656 days | 20% |
| Supiot Zudovic | 9/10 | 4656 days | 23% |
| Lisa | 8/10 | 4658 days | 22% |
| Rampon | 9/10 | 4661 days | 23% |
| Debiesse | 7/10 | 4662 days | 21% |
| Mo Downes | 5/10 | 4688 days | 17% |
| Markus Braun | 10/10 | 4733 days | 23% |
| Bene | 9/10 | 4750 days | 23% |
| Aurelie Morin | 8/10 | 4755 days | 22% |
| Andreas and Christine and Nora Busch | 7/10 | 4763 days | 21% |
| Simon_J | 10/10 | 4764 days | 23% |
| jooj | 1/10 | 4764 days | 9% |
| S B | 4/10 | 4764 days | 15% |
| W_Cameron | 1/10 | 4886 days | 9% |
| Jurgen Joyce | 6/10 | 5031 days | 20% |
| J Jmal | 6/10 | 5035 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5052 days | 21% |
| Margaret Wendell | 10/10 | 5066 days | 23% |
| Johan | 8/10 | 5066 days | 22% |
| Roberto Hallblom | 8/10 | 5066 days | 22% |
| Therese | 8/10 | 5066 days | 22% |
| Mesa Anderson | 10/10 | 5068 days | 23% |
| schmechf | 6/10 | 5099 days | 20% |
| matta | 2/10 | 5099 days | 10% |
| Lefty | 10/10 | 5099 days | 23% |
| estatemanager1 | 10/10 | 5130 days | 23% |
| Debby | 10/10 | 5221 days | 23% |
| Nong | 10/10 | 5221 days | 23% |
| Karin & Bastiaan | 6/10 | 5369 days | 20% |
| Dogoneit | 9/10 | 5374 days | 23% |
| Markus | 6/10 | 5377 days | 20% |
| Adi Leheucel | 9/10 | 5386 days | 23% |
| Marian | 9/10 | 5391 days | 23% |
| Amanda Neall | 9/10 | 5397 days | 23% |
| Emma Ducat | 10/10 | 5405 days | 23% |
| Mirka Tinterova | 8/10 | 5407 days | 22% |
| Mark | 7/10 | 5412 days | 21% |
| Frank Lehe | 6/10 | 5418 days | 20% |
| Arne Kiesbye | 7/10 | 5419 days | 21% |
| Canille Lechat | 7/10 | 5422 days | 21% |
| Daniela Seibel | 10/10 | 5425 days | 23% |
| Jean-Paul Le Clair | 8/10 | 5427 days | 22% |
| Ashleigh Buckley | 8/10 | 5433 days | 22% |
| David Boyle | 7/10 | 5433 days | 21% |
| JaneWiltshire | 10/10 | 5433 days | 23% |
| OhWhatAFamily | 10/10 | 5433 days | 23% |
| TheBigLebowski | 10/10 | 5464 days | 23% |
| HoBerg | 1/10 | 5495 days | 9% |
| JudyandAndre | 10/10 | 5495 days | 23% |
| Antoine Del | 8/10 | 5760 days | 22% |
| S Millet | 6/10 | 5776 days | 20% |
| Gail Mckinstry | 8/10 | 5776 days | 22% |
| Jan Kuenzel | 8/10 | 5776 days | 22% |
| Hans de Rijk | 8/10 | 5780 days | 22% |
| Johan | 8/10 | 5780 days | 22% |
| Sue | 9/10 | 5783 days | 23% |
| Mark Marg | 8/10 | 5797 days | 22% |
| sanneb1 | 8/10 | 5845 days | 22% |
| jameswhite | 8/10 | 5852 days | 22% |
| lund | 2/10 | 5860 days | 10% |
| Bas van Schagen | 7/10 | 5867 days | 21% |
| Chris Leach | 7/10 | 5867 days | 21% |
| Jenny Davies | 8/10 | 5870 days | 22% |
| Kitty | 9/10 | 6121 days | 23% |
| CornelissenS | 9/10 | 6121 days | 23% |
| Wouter Muller | 7/10 | 6128 days | 21% |
| DavidMurray | 7/10 | 6138 days | 21% |
| Wilco | 7/10 | 6166 days | 21% |
| Oliver | 7/10 | 6169 days | 21% |
| Filippo | 8/10 | 6172 days | 22% |
| Sofie | 9/10 | 6221 days | 23% |
| Benjamin Throk | 9/10 | 6483 days | 23% |
| Bauer | 10/10 | 6502 days | 23% |
| Walker | 7/10 | 6552 days | 21% |
| Wouter Ewalts | 7/10 | 6586 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.