Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1861 days | 87% |
| Harshal Patil | 10/10 | 1892 days | 100% |
| Glendha Kreutzer | 10/10 | 1892 days | 100% |
| Pamela Johnson | 9/10 | 1892 days | 99% |
| Arturo Yague | 7/10 | 1892 days | 93% |
| Jordi Marin | 3/10 | 1892 days | 54% |
| Nurit Klinghoffer | 5/10 | 2198 days | 67% |
| Tomas Muller | 9/10 | 2198 days | 87% |
| Beth | 9/10 | 2226 days | 86% |
| Sivan Redel | 9/10 | 2318 days | 82% |
| KIHYUN YOU | 10/10 | 2622 days | 71% |
| Violet | 8/10 | 2622 days | 69% |
| Tim Struessmann | 8/10 | 2927 days | 57% |
| Gloria | 10/10 | 2928 days | 58% |
| Liah Sun | 10/10 | 2928 days | 58% |
| Rick Andres | 10/10 | 2928 days | 58% |
| Monica Francia | 10/10 | 2969 days | 57% |
| Lori Nicole Brackbill | 10/10 | 2987 days | 56% |
| Pim Vermerris | 8/10 | 2987 days | 55% |
| Christian Schaefer | 8/10 | 2987 days | 55% |
| May | 10/10 | 3030 days | 54% |
| Kat | 8/10 | 3030 days | 53% |
| Claudia Klinge | 10/10 | 3057 days | 53% |
| Heidi Newnham | 10/10 | 3262 days | 45% |
| Chantal Compagner | 7/10 | 3266 days | 42% |
| Bas Marinus | 8/10 | 3277 days | 43% |
| Michael Busching | 10/10 | 3281 days | 44% |
| Carsten Purschke | 6/10 | 3293 days | 38% |
| Chris Hamnett | 9/10 | 3293 days | 43% |
| ANDREY ABLAMUNETS | 5/10 | 3293 days | 33% |
| Esther Deloure | 5/10 | 3293 days | 33% |
| Aaron Stalley | 6/10 | 3301 days | 37% |
| THOMAS TARTARY | 8/10 | 3322 days | 42% |
| Ives van Neck | 10/10 | 3322 days | 42% |
| Leanna Wyer | 9/10 | 3329 days | 42% |
| Elisabeth Grabner | 8/10 | 3340 days | 41% |
| Stefanie Giese | 8/10 | 3342 days | 41% |
| Lena Seelert | 4/10 | 3353 days | 27% |
| Eline Meijer | 9/10 | 3365 days | 40% |
| Julia Martin | 8/10 | 3369 days | 40% |
| Anika and Mike | 8/10 | 3380 days | 39% |
| Howard Lockhart | 9/10 | 3414 days | 38% |
| Charles Aubry | 8/10 | 3681 days | 27% |
| Martin Kroek | 9/10 | 3693 days | 27% |
| Raita | 9/10 | 3750 days | 25% |
| Polly Rider | 8/10 | 3753 days | 25% |
| Simon Mehlmann | 8/10 | 4001 days | 15% |
| Carolin Siegert | 8/10 | 4001 days | 15% |
| Christopher Buch Madsen | 7/10 | 4019 days | 13% |
| Nina Helmling | 10/10 | 4022 days | 14% |
| Anna Sternberg | 9/10 | 4025 days | 14% |
| Mara | 7/10 | 4026 days | 13% |
| Janne Hansen | 10/10 | 4032 days | 14% |
| Dana | 9/10 | 4042 days | 13% |
| Lena Jensen | 8/10 | 4059 days | 13% |
| Aude Moulin | 6/10 | 4065 days | 11% |
| Ludvig Fagerstrom | 8/10 | 4071 days | 12% |
| Johanna Bak | 7/10 | 4071 days | 11% |
| Fabian Lee | 7/10 | 4082 days | 11% |
| Bertrand Gilles | 6/10 | 4371 days | 0% |
| Supiot Zudovic | 9/10 | 4371 days | 0% |
| Lisa | 8/10 | 4373 days | 0% |
| Rampon | 9/10 | 4376 days | 0% |
| Debiesse | 7/10 | 4377 days | 0% |
| Mo Downes | 5/10 | 4403 days | 16% |
| Markus Braun | 10/10 | 4448 days | 20% |
| Bene | 9/10 | 4465 days | 20% |
| Aurelie Morin | 8/10 | 4470 days | 20% |
| Andreas and Christine and Nora Busch | 7/10 | 4478 days | 19% |
| Simon_J | 10/10 | 4479 days | 20% |
| jooj | 1/10 | 4479 days | 8% |
| S B | 4/10 | 4479 days | 13% |
| W_Cameron | 1/10 | 4601 days | 8% |
| Jurgen Joyce | 6/10 | 4746 days | 18% |
| J Jmal | 6/10 | 4750 days | 18% |
| Nicholas Prakenhammar | 7/10 | 4767 days | 19% |
| Margaret Wendell | 10/10 | 4781 days | 20% |
| Johan | 8/10 | 4781 days | 20% |
| Roberto Hallblom | 8/10 | 4781 days | 20% |
| Therese | 8/10 | 4781 days | 20% |
| Mesa Anderson | 10/10 | 4783 days | 20% |
| schmechf | 6/10 | 4814 days | 18% |
| matta | 2/10 | 4814 days | 9% |
| Lefty | 10/10 | 4814 days | 20% |
| estatemanager1 | 10/10 | 4845 days | 20% |
| Debby | 10/10 | 4936 days | 20% |
| Nong | 10/10 | 4936 days | 20% |
| Karin & Bastiaan | 6/10 | 5084 days | 18% |
| Dogoneit | 9/10 | 5089 days | 20% |
| Markus | 6/10 | 5092 days | 18% |
| Adi Leheucel | 9/10 | 5101 days | 20% |
| Marian | 9/10 | 5106 days | 20% |
| Amanda Neall | 9/10 | 5112 days | 20% |
| Emma Ducat | 10/10 | 5120 days | 20% |
| Mirka Tinterova | 8/10 | 5122 days | 20% |
| Mark | 7/10 | 5127 days | 19% |
| Frank Lehe | 6/10 | 5133 days | 18% |
| Arne Kiesbye | 7/10 | 5134 days | 19% |
| Canille Lechat | 7/10 | 5137 days | 19% |
| Daniela Seibel | 10/10 | 5140 days | 20% |
| Jean-Paul Le Clair | 8/10 | 5142 days | 20% |
| Ashleigh Buckley | 8/10 | 5148 days | 20% |
| David Boyle | 7/10 | 5148 days | 19% |
| JaneWiltshire | 10/10 | 5148 days | 20% |
| OhWhatAFamily | 10/10 | 5148 days | 20% |
| TheBigLebowski | 10/10 | 5179 days | 20% |
| HoBerg | 1/10 | 5210 days | 8% |
| JudyandAndre | 10/10 | 5210 days | 20% |
| Antoine Del | 8/10 | 5475 days | 20% |
| S Millet | 6/10 | 5491 days | 18% |
| Gail Mckinstry | 8/10 | 5491 days | 20% |
| Jan Kuenzel | 8/10 | 5491 days | 20% |
| Hans de Rijk | 8/10 | 5495 days | 20% |
| Johan | 8/10 | 5495 days | 20% |
| Sue | 9/10 | 5498 days | 20% |
| Mark Marg | 8/10 | 5512 days | 20% |
| sanneb1 | 8/10 | 5560 days | 20% |
| jameswhite | 8/10 | 5567 days | 20% |
| lund | 2/10 | 5575 days | 9% |
| Bas van Schagen | 7/10 | 5582 days | 19% |
| Chris Leach | 7/10 | 5582 days | 19% |
| Jenny Davies | 8/10 | 5585 days | 20% |
| Kitty | 9/10 | 5836 days | 20% |
| CornelissenS | 9/10 | 5836 days | 20% |
| Wouter Muller | 7/10 | 5843 days | 19% |
| DavidMurray | 7/10 | 5853 days | 19% |
| Wilco | 7/10 | 5881 days | 19% |
| Oliver | 7/10 | 5884 days | 19% |
| Filippo | 8/10 | 5887 days | 20% |
| Sofie | 9/10 | 5936 days | 20% |
| Benjamin Throk | 9/10 | 6198 days | 20% |
| Bauer | 10/10 | 6217 days | 20% |
| Walker | 7/10 | 6267 days | 19% |
| Wouter Ewalts | 7/10 | 6301 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.