Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rental Car Village

Valid Reviews

134 Valid Reviews

The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 134 valid reviews:

Rating Count Percentage
10/10 30
22%
9/10 24
18%
8/10 35
26%
7/10 21
16%
6/10 12
9%
5/10 4
3%
4/10 2
1%
3/10 1
1%
2/10 2
1%
1/10 3
2%

78.58% Average

The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

87 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 87 face-to-face reviews:

Rating Count Percentage
10/10 10
11%
9/10 17
20%
8/10 30
34%
7/10 20
23%
6/10 9
10%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

79.54% Average

The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.89%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nina Golnar 6/10 2146 days 87%
Harshal Patil 10/10 2177 days 100%
Glendha Kreutzer 10/10 2177 days 100%
Pamela Johnson 9/10 2177 days 99%
Arturo Yague 7/10 2177 days 93%
Jordi Marin 3/10 2178 days 54%
Nurit Klinghoffer 5/10 2483 days 65%
Tomas Muller 9/10 2483 days 85%
Beth 9/10 2512 days 84%
Sivan Redel 9/10 2603 days 80%
KIHYUN YOU 10/10 2907 days 67%
Violet 8/10 2907 days 65%
Tim Struessmann 8/10 3213 days 52%
Gloria 10/10 3213 days 53%
Liah Sun 10/10 3213 days 53%
Rick Andres 10/10 3213 days 53%
Monica Francia 10/10 3255 days 51%
Lori Nicole Brackbill 10/10 3272 days 50%
Pim Vermerris 8/10 3272 days 49%
Christian Schaefer 8/10 3272 days 49%
May 10/10 3316 days 48%
Kat 8/10 3316 days 47%
Claudia Klinge 10/10 3343 days 47%
Heidi Newnham 10/10 3547 days 37%
Chantal Compagner 7/10 3552 days 35%
Bas Marinus 8/10 3563 days 36%
Michael Busching 10/10 3567 days 37%
Carsten Purschke 6/10 3578 days 31%
Chris Hamnett 9/10 3578 days 36%
ANDREY ABLAMUNETS 5/10 3579 days 27%
Esther Deloure 5/10 3579 days 27%
Aaron Stalley 6/10 3587 days 31%
THOMAS TARTARY 8/10 3608 days 34%
Ives van Neck 10/10 3608 days 35%
Leanna Wyer 9/10 3615 days 34%
Elisabeth Grabner 8/10 3626 days 33%
Stefanie Giese 8/10 3628 days 33%
Lena Seelert 4/10 3639 days 22%
Eline Meijer 9/10 3651 days 32%
Julia Martin 8/10 3655 days 32%
Anika and Mike 8/10 3666 days 31%
Howard Lockhart 9/10 3699 days 30%
Charles Aubry 8/10 3967 days 18%
Martin Kroek 9/10 3979 days 18%
Raita 9/10 4036 days 15%
Polly Rider 8/10 4039 days 15%
Simon Mehlmann 8/10 4287 days 4%
Carolin Siegert 8/10 4287 days 4%
Christopher Buch Madsen 7/10 4305 days 3%
Nina Helmling 10/10 4308 days 3%
Anna Sternberg 9/10 4311 days 3%
Mara 7/10 4312 days 2%
Janne Hansen 10/10 4318 days 2%
Dana 9/10 4328 days 2%
Lena Jensen 8/10 4345 days 1%
Aude Moulin 6/10 4351 days 1%
Ludvig Fagerstrom 8/10 4357 days 1%
Johanna Bak 7/10 4357 days 0%
Fabian Lee 7/10 4368 days 0%
Bertrand Gilles 6/10 4657 days 20%
Supiot Zudovic 9/10 4657 days 23%
Lisa 8/10 4659 days 22%
Rampon 9/10 4662 days 23%
Debiesse 7/10 4663 days 21%
Mo Downes 5/10 4689 days 17%
Markus Braun 10/10 4734 days 23%
Bene 9/10 4751 days 23%
Aurelie Morin 8/10 4756 days 22%
Andreas and Christine and Nora Busch 7/10 4764 days 21%
Simon_J 10/10 4765 days 23%
jooj 1/10 4765 days 9%
S B 4/10 4765 days 15%
W_Cameron 1/10 4887 days 9%
Jurgen Joyce 6/10 5032 days 20%
J Jmal 6/10 5036 days 20%
Nicholas Prakenhammar 7/10 5053 days 21%
Margaret Wendell 10/10 5067 days 23%
Johan 8/10 5067 days 22%
Roberto Hallblom 8/10 5067 days 22%
Therese 8/10 5067 days 22%
Mesa Anderson 10/10 5069 days 23%
schmechf 6/10 5100 days 20%
matta 2/10 5100 days 10%
Lefty 10/10 5100 days 23%
estatemanager1 10/10 5131 days 23%
Debby 10/10 5222 days 23%
Nong 10/10 5222 days 23%
Karin & Bastiaan 6/10 5370 days 20%
Dogoneit 9/10 5375 days 23%
Markus 6/10 5378 days 20%
Adi Leheucel 9/10 5387 days 23%
Marian 9/10 5392 days 23%
Amanda Neall 9/10 5398 days 23%
Emma Ducat 10/10 5406 days 23%
Mirka Tinterova 8/10 5408 days 22%
Mark 7/10 5413 days 21%
Frank Lehe 6/10 5419 days 20%
Arne Kiesbye 7/10 5420 days 21%
Canille Lechat 7/10 5423 days 21%
Daniela Seibel 10/10 5426 days 23%
Jean-Paul Le Clair 8/10 5428 days 22%
Ashleigh Buckley 8/10 5434 days 22%
David Boyle 7/10 5434 days 21%
JaneWiltshire 10/10 5434 days 23%
OhWhatAFamily 10/10 5434 days 23%
TheBigLebowski 10/10 5465 days 23%
HoBerg 1/10 5496 days 9%
JudyandAndre 10/10 5496 days 23%
Antoine Del 8/10 5761 days 22%
S Millet 6/10 5777 days 20%
Gail Mckinstry 8/10 5777 days 22%
Jan Kuenzel 8/10 5777 days 22%
Hans de Rijk 8/10 5781 days 22%
Johan 8/10 5781 days 22%
Sue 9/10 5784 days 23%
Mark Marg 8/10 5798 days 22%
sanneb1 8/10 5846 days 22%
jameswhite 8/10 5853 days 22%
lund 2/10 5861 days 10%
Bas van Schagen 7/10 5868 days 21%
Chris Leach 7/10 5868 days 21%
Jenny Davies 8/10 5871 days 22%
Kitty 9/10 6122 days 23%
CornelissenS 9/10 6122 days 23%
Wouter Muller 7/10 6128 days 21%
DavidMurray 7/10 6139 days 21%
Wilco 7/10 6167 days 21%
Oliver 7/10 6169 days 21%
Filippo 8/10 6173 days 22%
Sofie 9/10 6222 days 23%
Benjamin Throk 9/10 6484 days 23%
Bauer 10/10 6503 days 23%
Walker 7/10 6553 days 21%
Wouter Ewalts 7/10 6587 days 21%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

4.71% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.