Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rental Car Village

Valid Reviews

134 Valid Reviews

The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 134 valid reviews:

Rating Count Percentage
10/10 30
22%
9/10 24
18%
8/10 35
26%
7/10 21
16%
6/10 12
9%
5/10 4
3%
4/10 2
1%
3/10 1
1%
2/10 2
1%
1/10 3
2%

78.58% Average

The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

87 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 87 face-to-face reviews:

Rating Count Percentage
10/10 10
11%
9/10 17
20%
8/10 30
34%
7/10 20
23%
6/10 9
10%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

79.54% Average

The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.89%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nina Golnar 6/10 2146 days 87%
Harshal Patil 10/10 2177 days 100%
Glendha Kreutzer 10/10 2177 days 100%
Pamela Johnson 9/10 2177 days 99%
Arturo Yague 7/10 2177 days 93%
Jordi Marin 3/10 2177 days 54%
Nurit Klinghoffer 5/10 2483 days 65%
Tomas Muller 9/10 2483 days 85%
Beth 9/10 2511 days 84%
Sivan Redel 9/10 2603 days 80%
KIHYUN YOU 10/10 2907 days 67%
Violet 8/10 2907 days 65%
Tim Struessmann 8/10 3212 days 52%
Gloria 10/10 3213 days 53%
Liah Sun 10/10 3213 days 53%
Rick Andres 10/10 3213 days 53%
Monica Francia 10/10 3254 days 51%
Lori Nicole Brackbill 10/10 3272 days 50%
Pim Vermerris 8/10 3272 days 49%
Christian Schaefer 8/10 3272 days 49%
May 10/10 3315 days 48%
Kat 8/10 3315 days 47%
Claudia Klinge 10/10 3342 days 47%
Heidi Newnham 10/10 3547 days 37%
Chantal Compagner 7/10 3551 days 35%
Bas Marinus 8/10 3562 days 36%
Michael Busching 10/10 3566 days 37%
Carsten Purschke 6/10 3578 days 31%
Chris Hamnett 9/10 3578 days 36%
ANDREY ABLAMUNETS 5/10 3578 days 27%
Esther Deloure 5/10 3578 days 27%
Aaron Stalley 6/10 3586 days 31%
THOMAS TARTARY 8/10 3607 days 34%
Ives van Neck 10/10 3607 days 35%
Leanna Wyer 9/10 3614 days 34%
Elisabeth Grabner 8/10 3625 days 33%
Stefanie Giese 8/10 3627 days 33%
Lena Seelert 4/10 3638 days 22%
Eline Meijer 9/10 3650 days 32%
Julia Martin 8/10 3654 days 32%
Anika and Mike 8/10 3665 days 31%
Howard Lockhart 9/10 3699 days 30%
Charles Aubry 8/10 3966 days 18%
Martin Kroek 9/10 3978 days 18%
Raita 9/10 4035 days 15%
Polly Rider 8/10 4038 days 15%
Simon Mehlmann 8/10 4286 days 4%
Carolin Siegert 8/10 4286 days 4%
Christopher Buch Madsen 7/10 4304 days 3%
Nina Helmling 10/10 4307 days 3%
Anna Sternberg 9/10 4310 days 3%
Mara 7/10 4311 days 2%
Janne Hansen 10/10 4317 days 2%
Dana 9/10 4327 days 2%
Lena Jensen 8/10 4344 days 1%
Aude Moulin 6/10 4350 days 1%
Ludvig Fagerstrom 8/10 4356 days 1%
Johanna Bak 7/10 4356 days 0%
Fabian Lee 7/10 4367 days 0%
Bertrand Gilles 6/10 4656 days 20%
Supiot Zudovic 9/10 4656 days 23%
Lisa 8/10 4658 days 22%
Rampon 9/10 4661 days 23%
Debiesse 7/10 4662 days 21%
Mo Downes 5/10 4688 days 17%
Markus Braun 10/10 4733 days 23%
Bene 9/10 4750 days 23%
Aurelie Morin 8/10 4755 days 22%
Andreas and Christine and Nora Busch 7/10 4763 days 21%
Simon_J 10/10 4764 days 23%
jooj 1/10 4764 days 9%
S B 4/10 4764 days 15%
W_Cameron 1/10 4886 days 9%
Jurgen Joyce 6/10 5031 days 20%
J Jmal 6/10 5035 days 20%
Nicholas Prakenhammar 7/10 5052 days 21%
Margaret Wendell 10/10 5066 days 23%
Johan 8/10 5066 days 22%
Roberto Hallblom 8/10 5066 days 22%
Therese 8/10 5066 days 22%
Mesa Anderson 10/10 5068 days 23%
schmechf 6/10 5099 days 20%
matta 2/10 5099 days 10%
Lefty 10/10 5099 days 23%
estatemanager1 10/10 5130 days 23%
Debby 10/10 5221 days 23%
Nong 10/10 5221 days 23%
Karin & Bastiaan 6/10 5369 days 20%
Dogoneit 9/10 5374 days 23%
Markus 6/10 5377 days 20%
Adi Leheucel 9/10 5386 days 23%
Marian 9/10 5391 days 23%
Amanda Neall 9/10 5397 days 23%
Emma Ducat 10/10 5405 days 23%
Mirka Tinterova 8/10 5407 days 22%
Mark 7/10 5412 days 21%
Frank Lehe 6/10 5418 days 20%
Arne Kiesbye 7/10 5419 days 21%
Canille Lechat 7/10 5422 days 21%
Daniela Seibel 10/10 5425 days 23%
Jean-Paul Le Clair 8/10 5427 days 22%
Ashleigh Buckley 8/10 5433 days 22%
David Boyle 7/10 5433 days 21%
JaneWiltshire 10/10 5433 days 23%
OhWhatAFamily 10/10 5433 days 23%
TheBigLebowski 10/10 5464 days 23%
HoBerg 1/10 5495 days 9%
JudyandAndre 10/10 5495 days 23%
Antoine Del 8/10 5760 days 22%
S Millet 6/10 5776 days 20%
Gail Mckinstry 8/10 5776 days 22%
Jan Kuenzel 8/10 5776 days 22%
Hans de Rijk 8/10 5780 days 22%
Johan 8/10 5780 days 22%
Sue 9/10 5783 days 23%
Mark Marg 8/10 5797 days 22%
sanneb1 8/10 5845 days 22%
jameswhite 8/10 5852 days 22%
lund 2/10 5860 days 10%
Bas van Schagen 7/10 5867 days 21%
Chris Leach 7/10 5867 days 21%
Jenny Davies 8/10 5870 days 22%
Kitty 9/10 6121 days 23%
CornelissenS 9/10 6121 days 23%
Wouter Muller 7/10 6128 days 21%
DavidMurray 7/10 6138 days 21%
Wilco 7/10 6166 days 21%
Oliver 7/10 6169 days 21%
Filippo 8/10 6172 days 22%
Sofie 9/10 6221 days 23%
Benjamin Throk 9/10 6483 days 23%
Bauer 10/10 6502 days 23%
Walker 7/10 6552 days 21%
Wouter Ewalts 7/10 6586 days 21%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

4.71% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.