Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2144 days | 87% |
| Harshal Patil | 10/10 | 2175 days | 100% |
| Glendha Kreutzer | 10/10 | 2175 days | 100% |
| Pamela Johnson | 9/10 | 2175 days | 99% |
| Arturo Yague | 7/10 | 2175 days | 93% |
| Jordi Marin | 3/10 | 2175 days | 54% |
| Nurit Klinghoffer | 5/10 | 2481 days | 65% |
| Tomas Muller | 9/10 | 2481 days | 85% |
| Beth | 9/10 | 2509 days | 84% |
| Sivan Redel | 9/10 | 2601 days | 80% |
| KIHYUN YOU | 10/10 | 2905 days | 67% |
| Violet | 8/10 | 2905 days | 65% |
| Tim Struessmann | 8/10 | 3210 days | 52% |
| Gloria | 10/10 | 3211 days | 53% |
| Liah Sun | 10/10 | 3211 days | 53% |
| Rick Andres | 10/10 | 3211 days | 53% |
| Monica Francia | 10/10 | 3252 days | 51% |
| Lori Nicole Brackbill | 10/10 | 3270 days | 50% |
| Pim Vermerris | 8/10 | 3270 days | 49% |
| Christian Schaefer | 8/10 | 3270 days | 49% |
| May | 10/10 | 3313 days | 48% |
| Kat | 8/10 | 3313 days | 47% |
| Claudia Klinge | 10/10 | 3340 days | 47% |
| Heidi Newnham | 10/10 | 3545 days | 37% |
| Chantal Compagner | 7/10 | 3549 days | 35% |
| Bas Marinus | 8/10 | 3560 days | 36% |
| Michael Busching | 10/10 | 3564 days | 37% |
| Carsten Purschke | 6/10 | 3576 days | 31% |
| Chris Hamnett | 9/10 | 3576 days | 36% |
| ANDREY ABLAMUNETS | 5/10 | 3576 days | 27% |
| Esther Deloure | 5/10 | 3576 days | 27% |
| Aaron Stalley | 6/10 | 3584 days | 31% |
| THOMAS TARTARY | 8/10 | 3605 days | 34% |
| Ives van Neck | 10/10 | 3605 days | 35% |
| Leanna Wyer | 9/10 | 3612 days | 34% |
| Elisabeth Grabner | 8/10 | 3623 days | 33% |
| Stefanie Giese | 8/10 | 3625 days | 33% |
| Lena Seelert | 4/10 | 3636 days | 22% |
| Eline Meijer | 9/10 | 3648 days | 32% |
| Julia Martin | 8/10 | 3652 days | 32% |
| Anika and Mike | 8/10 | 3663 days | 31% |
| Howard Lockhart | 9/10 | 3697 days | 30% |
| Charles Aubry | 8/10 | 3964 days | 18% |
| Martin Kroek | 9/10 | 3976 days | 18% |
| Raita | 9/10 | 4033 days | 15% |
| Polly Rider | 8/10 | 4036 days | 15% |
| Simon Mehlmann | 8/10 | 4284 days | 4% |
| Carolin Siegert | 8/10 | 4284 days | 4% |
| Christopher Buch Madsen | 7/10 | 4302 days | 3% |
| Nina Helmling | 10/10 | 4305 days | 3% |
| Anna Sternberg | 9/10 | 4308 days | 3% |
| Mara | 7/10 | 4309 days | 2% |
| Janne Hansen | 10/10 | 4315 days | 2% |
| Dana | 9/10 | 4325 days | 2% |
| Lena Jensen | 8/10 | 4342 days | 1% |
| Aude Moulin | 6/10 | 4348 days | 1% |
| Ludvig Fagerstrom | 8/10 | 4354 days | 1% |
| Johanna Bak | 7/10 | 4354 days | 0% |
| Fabian Lee | 7/10 | 4365 days | 0% |
| Bertrand Gilles | 6/10 | 4654 days | 19% |
| Supiot Zudovic | 9/10 | 4654 days | 22% |
| Lisa | 8/10 | 4656 days | 22% |
| Rampon | 9/10 | 4659 days | 22% |
| Debiesse | 7/10 | 4660 days | 21% |
| Mo Downes | 5/10 | 4686 days | 17% |
| Markus Braun | 10/10 | 4731 days | 23% |
| Bene | 9/10 | 4748 days | 22% |
| Aurelie Morin | 8/10 | 4753 days | 22% |
| Andreas and Christine and Nora Busch | 7/10 | 4761 days | 21% |
| Simon_J | 10/10 | 4762 days | 23% |
| jooj | 1/10 | 4762 days | 9% |
| S B | 4/10 | 4762 days | 15% |
| W_Cameron | 1/10 | 4884 days | 9% |
| Jurgen Joyce | 6/10 | 5029 days | 19% |
| J Jmal | 6/10 | 5033 days | 19% |
| Nicholas Prakenhammar | 7/10 | 5050 days | 21% |
| Margaret Wendell | 10/10 | 5064 days | 23% |
| Johan | 8/10 | 5064 days | 22% |
| Roberto Hallblom | 8/10 | 5064 days | 22% |
| Therese | 8/10 | 5064 days | 22% |
| Mesa Anderson | 10/10 | 5066 days | 23% |
| schmechf | 6/10 | 5097 days | 19% |
| matta | 2/10 | 5097 days | 10% |
| Lefty | 10/10 | 5097 days | 23% |
| estatemanager1 | 10/10 | 5128 days | 23% |
| Debby | 10/10 | 5219 days | 23% |
| Nong | 10/10 | 5219 days | 23% |
| Karin & Bastiaan | 6/10 | 5367 days | 19% |
| Dogoneit | 9/10 | 5372 days | 22% |
| Markus | 6/10 | 5375 days | 19% |
| Adi Leheucel | 9/10 | 5384 days | 22% |
| Marian | 9/10 | 5389 days | 22% |
| Amanda Neall | 9/10 | 5395 days | 22% |
| Emma Ducat | 10/10 | 5403 days | 23% |
| Mirka Tinterova | 8/10 | 5405 days | 22% |
| Mark | 7/10 | 5410 days | 21% |
| Frank Lehe | 6/10 | 5416 days | 19% |
| Arne Kiesbye | 7/10 | 5417 days | 21% |
| Canille Lechat | 7/10 | 5420 days | 21% |
| Daniela Seibel | 10/10 | 5423 days | 23% |
| Jean-Paul Le Clair | 8/10 | 5425 days | 22% |
| Ashleigh Buckley | 8/10 | 5431 days | 22% |
| David Boyle | 7/10 | 5431 days | 21% |
| JaneWiltshire | 10/10 | 5431 days | 23% |
| OhWhatAFamily | 10/10 | 5431 days | 23% |
| TheBigLebowski | 10/10 | 5462 days | 23% |
| HoBerg | 1/10 | 5493 days | 9% |
| JudyandAndre | 10/10 | 5493 days | 23% |
| Antoine Del | 8/10 | 5758 days | 22% |
| S Millet | 6/10 | 5774 days | 19% |
| Gail Mckinstry | 8/10 | 5774 days | 22% |
| Jan Kuenzel | 8/10 | 5774 days | 22% |
| Hans de Rijk | 8/10 | 5778 days | 22% |
| Johan | 8/10 | 5778 days | 22% |
| Sue | 9/10 | 5781 days | 22% |
| Mark Marg | 8/10 | 5795 days | 22% |
| sanneb1 | 8/10 | 5843 days | 22% |
| jameswhite | 8/10 | 5850 days | 22% |
| lund | 2/10 | 5858 days | 10% |
| Bas van Schagen | 7/10 | 5865 days | 21% |
| Chris Leach | 7/10 | 5865 days | 21% |
| Jenny Davies | 8/10 | 5868 days | 22% |
| Kitty | 9/10 | 6119 days | 22% |
| CornelissenS | 9/10 | 6119 days | 22% |
| Wouter Muller | 7/10 | 6126 days | 21% |
| DavidMurray | 7/10 | 6136 days | 21% |
| Wilco | 7/10 | 6165 days | 21% |
| Oliver | 7/10 | 6167 days | 21% |
| Filippo | 8/10 | 6171 days | 22% |
| Sofie | 9/10 | 6220 days | 22% |
| Benjamin Throk | 9/10 | 6481 days | 22% |
| Bauer | 10/10 | 6500 days | 23% |
| Walker | 7/10 | 6550 days | 21% |
| Wouter Ewalts | 7/10 | 6584 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
4.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.