Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1891 days | 86% |
| Harshal Patil | 10/10 | 1922 days | 100% |
| Glendha Kreutzer | 10/10 | 1922 days | 100% |
| Pamela Johnson | 9/10 | 1922 days | 99% |
| Arturo Yague | 7/10 | 1922 days | 92% |
| Jordi Marin | 3/10 | 1923 days | 50% |
| Nurit Klinghoffer | 5/10 | 2228 days | 64% |
| Tomas Muller | 9/10 | 2228 days | 85% |
| Beth | 9/10 | 2257 days | 84% |
| Sivan Redel | 9/10 | 2348 days | 80% |
| KIHYUN YOU | 10/10 | 2652 days | 68% |
| Violet | 8/10 | 2652 days | 66% |
| Tim Struessmann | 8/10 | 2958 days | 53% |
| Gloria | 10/10 | 2958 days | 54% |
| Liah Sun | 10/10 | 2958 days | 54% |
| Rick Andres | 10/10 | 2958 days | 54% |
| Monica Francia | 10/10 | 3000 days | 52% |
| Lori Nicole Brackbill | 10/10 | 3017 days | 51% |
| Pim Vermerris | 8/10 | 3017 days | 50% |
| Christian Schaefer | 8/10 | 3017 days | 50% |
| May | 10/10 | 3061 days | 49% |
| Kat | 8/10 | 3061 days | 48% |
| Claudia Klinge | 10/10 | 3088 days | 48% |
| Heidi Newnham | 10/10 | 3292 days | 39% |
| Chantal Compagner | 7/10 | 3297 days | 36% |
| Bas Marinus | 8/10 | 3308 days | 37% |
| Michael Busching | 10/10 | 3312 days | 38% |
| Carsten Purschke | 6/10 | 3323 days | 31% |
| Chris Hamnett | 9/10 | 3323 days | 37% |
| ANDREY ABLAMUNETS | 5/10 | 3324 days | 27% |
| Esther Deloure | 5/10 | 3324 days | 27% |
| Aaron Stalley | 6/10 | 3332 days | 31% |
| THOMAS TARTARY | 8/10 | 3353 days | 36% |
| Ives van Neck | 10/10 | 3353 days | 36% |
| Leanna Wyer | 9/10 | 3360 days | 36% |
| Elisabeth Grabner | 8/10 | 3371 days | 35% |
| Stefanie Giese | 8/10 | 3373 days | 35% |
| Lena Seelert | 4/10 | 3384 days | 20% |
| Eline Meijer | 9/10 | 3396 days | 34% |
| Julia Martin | 8/10 | 3400 days | 33% |
| Anika and Mike | 8/10 | 3411 days | 33% |
| Howard Lockhart | 9/10 | 3444 days | 32% |
| Charles Aubry | 8/10 | 3712 days | 20% |
| Martin Kroek | 9/10 | 3724 days | 20% |
| Raita | 9/10 | 3781 days | 17% |
| Polly Rider | 8/10 | 3784 days | 17% |
| Simon Mehlmann | 8/10 | 4032 days | 6% |
| Carolin Siegert | 8/10 | 4032 days | 6% |
| Christopher Buch Madsen | 7/10 | 4050 days | 4% |
| Nina Helmling | 10/10 | 4053 days | 5% |
| Anna Sternberg | 9/10 | 4056 days | 5% |
| Mara | 7/10 | 4057 days | 4% |
| Janne Hansen | 10/10 | 4063 days | 5% |
| Dana | 9/10 | 4073 days | 4% |
| Lena Jensen | 8/10 | 4090 days | 3% |
| Aude Moulin | 6/10 | 4096 days | 2% |
| Ludvig Fagerstrom | 8/10 | 4102 days | 3% |
| Johanna Bak | 7/10 | 4102 days | 2% |
| Fabian Lee | 7/10 | 4113 days | 2% |
| Bertrand Gilles | 6/10 | 4402 days | 10% |
| Supiot Zudovic | 9/10 | 4402 days | 13% |
| Lisa | 8/10 | 4404 days | 13% |
| Rampon | 9/10 | 4407 days | 13% |
| Debiesse | 7/10 | 4408 days | 12% |
| Mo Downes | 5/10 | 4434 days | 8% |
| Markus Braun | 10/10 | 4479 days | 13% |
| Bene | 9/10 | 4496 days | 13% |
| Aurelie Morin | 8/10 | 4501 days | 13% |
| Andreas and Christine and Nora Busch | 7/10 | 4509 days | 12% |
| Simon_J | 10/10 | 4510 days | 13% |
| jooj | 1/10 | 4510 days | 0% |
| S B | 4/10 | 4510 days | 6% |
| W_Cameron | 1/10 | 4632 days | 0% |
| Jurgen Joyce | 6/10 | 4777 days | 10% |
| J Jmal | 6/10 | 4781 days | 10% |
| Nicholas Prakenhammar | 7/10 | 4798 days | 12% |
| Margaret Wendell | 10/10 | 4812 days | 13% |
| Johan | 8/10 | 4812 days | 13% |
| Roberto Hallblom | 8/10 | 4812 days | 13% |
| Therese | 8/10 | 4812 days | 13% |
| Mesa Anderson | 10/10 | 4814 days | 13% |
| schmechf | 6/10 | 4845 days | 10% |
| matta | 2/10 | 4845 days | 1% |
| Lefty | 10/10 | 4845 days | 13% |
| estatemanager1 | 10/10 | 4876 days | 13% |
| Debby | 10/10 | 4967 days | 13% |
| Nong | 10/10 | 4967 days | 13% |
| Karin & Bastiaan | 6/10 | 5115 days | 10% |
| Dogoneit | 9/10 | 5120 days | 13% |
| Markus | 6/10 | 5123 days | 10% |
| Adi Leheucel | 9/10 | 5132 days | 13% |
| Marian | 9/10 | 5137 days | 13% |
| Amanda Neall | 9/10 | 5143 days | 13% |
| Emma Ducat | 10/10 | 5151 days | 13% |
| Mirka Tinterova | 8/10 | 5153 days | 13% |
| Mark | 7/10 | 5158 days | 12% |
| Frank Lehe | 6/10 | 5164 days | 10% |
| Arne Kiesbye | 7/10 | 5165 days | 12% |
| Canille Lechat | 7/10 | 5168 days | 12% |
| Daniela Seibel | 10/10 | 5171 days | 13% |
| Jean-Paul Le Clair | 8/10 | 5173 days | 13% |
| Ashleigh Buckley | 8/10 | 5179 days | 13% |
| David Boyle | 7/10 | 5179 days | 12% |
| JaneWiltshire | 10/10 | 5179 days | 13% |
| OhWhatAFamily | 10/10 | 5179 days | 13% |
| TheBigLebowski | 10/10 | 5210 days | 13% |
| HoBerg | 1/10 | 5241 days | 0% |
| JudyandAndre | 10/10 | 5241 days | 13% |
| Antoine Del | 8/10 | 5506 days | 13% |
| S Millet | 6/10 | 5522 days | 10% |
| Gail Mckinstry | 8/10 | 5522 days | 13% |
| Jan Kuenzel | 8/10 | 5522 days | 13% |
| Hans de Rijk | 8/10 | 5526 days | 13% |
| Johan | 8/10 | 5526 days | 13% |
| Sue | 9/10 | 5529 days | 13% |
| Mark Marg | 8/10 | 5543 days | 13% |
| sanneb1 | 8/10 | 5591 days | 13% |
| jameswhite | 8/10 | 5598 days | 13% |
| lund | 2/10 | 5606 days | 1% |
| Bas van Schagen | 7/10 | 5613 days | 12% |
| Chris Leach | 7/10 | 5613 days | 12% |
| Jenny Davies | 8/10 | 5616 days | 13% |
| Kitty | 9/10 | 5867 days | 13% |
| CornelissenS | 9/10 | 5867 days | 13% |
| Wouter Muller | 7/10 | 5873 days | 12% |
| DavidMurray | 7/10 | 5884 days | 12% |
| Wilco | 7/10 | 5912 days | 12% |
| Oliver | 7/10 | 5914 days | 12% |
| Filippo | 8/10 | 5918 days | 13% |
| Sofie | 9/10 | 5967 days | 13% |
| Benjamin Throk | 9/10 | 6229 days | 13% |
| Bauer | 10/10 | 6248 days | 13% |
| Walker | 7/10 | 6298 days | 12% |
| Wouter Ewalts | 7/10 | 6332 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.63% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 62 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.61% |
| 200 | -3.63% |
| 201 | -3.64% |
| 202 | -3.66% |
| 203 | -3.68% |
| … | … |
Balancing Adjustment
4.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.