Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 1883 days | 86% |
| Harshal Patil | 10/10 | 1914 days | 100% |
| Glendha Kreutzer | 10/10 | 1914 days | 100% |
| Pamela Johnson | 9/10 | 1914 days | 99% |
| Arturo Yague | 7/10 | 1914 days | 92% |
| Jordi Marin | 3/10 | 1915 days | 50% |
| Nurit Klinghoffer | 5/10 | 2220 days | 64% |
| Tomas Muller | 9/10 | 2220 days | 86% |
| Beth | 9/10 | 2249 days | 84% |
| Sivan Redel | 9/10 | 2340 days | 80% |
| KIHYUN YOU | 10/10 | 2644 days | 68% |
| Violet | 8/10 | 2644 days | 66% |
| Tim Struessmann | 8/10 | 2950 days | 53% |
| Gloria | 10/10 | 2950 days | 54% |
| Liah Sun | 10/10 | 2950 days | 54% |
| Rick Andres | 10/10 | 2950 days | 54% |
| Monica Francia | 10/10 | 2992 days | 52% |
| Lori Nicole Brackbill | 10/10 | 3009 days | 52% |
| Pim Vermerris | 8/10 | 3009 days | 50% |
| Christian Schaefer | 8/10 | 3009 days | 50% |
| May | 10/10 | 3053 days | 50% |
| Kat | 8/10 | 3053 days | 48% |
| Claudia Klinge | 10/10 | 3080 days | 48% |
| Heidi Newnham | 10/10 | 3284 days | 39% |
| Chantal Compagner | 7/10 | 3289 days | 36% |
| Bas Marinus | 8/10 | 3300 days | 38% |
| Michael Busching | 10/10 | 3304 days | 38% |
| Carsten Purschke | 6/10 | 3315 days | 31% |
| Chris Hamnett | 9/10 | 3315 days | 38% |
| ANDREY ABLAMUNETS | 5/10 | 3316 days | 27% |
| Esther Deloure | 5/10 | 3316 days | 27% |
| Aaron Stalley | 6/10 | 3324 days | 31% |
| THOMAS TARTARY | 8/10 | 3345 days | 36% |
| Ives van Neck | 10/10 | 3345 days | 37% |
| Leanna Wyer | 9/10 | 3352 days | 36% |
| Elisabeth Grabner | 8/10 | 3363 days | 35% |
| Stefanie Giese | 8/10 | 3365 days | 35% |
| Lena Seelert | 4/10 | 3376 days | 20% |
| Eline Meijer | 9/10 | 3388 days | 34% |
| Julia Martin | 8/10 | 3392 days | 34% |
| Anika and Mike | 8/10 | 3403 days | 33% |
| Howard Lockhart | 9/10 | 3436 days | 32% |
| Charles Aubry | 8/10 | 3704 days | 20% |
| Martin Kroek | 9/10 | 3716 days | 20% |
| Raita | 9/10 | 3773 days | 17% |
| Polly Rider | 8/10 | 3776 days | 17% |
| Simon Mehlmann | 8/10 | 4024 days | 6% |
| Carolin Siegert | 8/10 | 4024 days | 6% |
| Christopher Buch Madsen | 7/10 | 4042 days | 5% |
| Nina Helmling | 10/10 | 4045 days | 6% |
| Anna Sternberg | 9/10 | 4048 days | 5% |
| Mara | 7/10 | 4049 days | 4% |
| Janne Hansen | 10/10 | 4055 days | 5% |
| Dana | 9/10 | 4065 days | 5% |
| Lena Jensen | 8/10 | 4082 days | 4% |
| Aude Moulin | 6/10 | 4088 days | 2% |
| Ludvig Fagerstrom | 8/10 | 4094 days | 3% |
| Johanna Bak | 7/10 | 4094 days | 3% |
| Fabian Lee | 7/10 | 4105 days | 2% |
| Bertrand Gilles | 6/10 | 4394 days | 10% |
| Supiot Zudovic | 9/10 | 4394 days | 13% |
| Lisa | 8/10 | 4396 days | 13% |
| Rampon | 9/10 | 4399 days | 13% |
| Debiesse | 7/10 | 4400 days | 12% |
| Mo Downes | 5/10 | 4426 days | 8% |
| Markus Braun | 10/10 | 4471 days | 13% |
| Bene | 9/10 | 4488 days | 13% |
| Aurelie Morin | 8/10 | 4493 days | 13% |
| Andreas and Christine and Nora Busch | 7/10 | 4501 days | 12% |
| Simon_J | 10/10 | 4502 days | 13% |
| jooj | 1/10 | 4502 days | 0% |
| S B | 4/10 | 4502 days | 6% |
| W_Cameron | 1/10 | 4624 days | 0% |
| Jurgen Joyce | 6/10 | 4769 days | 10% |
| J Jmal | 6/10 | 4773 days | 10% |
| Nicholas Prakenhammar | 7/10 | 4790 days | 12% |
| Margaret Wendell | 10/10 | 4804 days | 13% |
| Johan | 8/10 | 4804 days | 13% |
| Roberto Hallblom | 8/10 | 4804 days | 13% |
| Therese | 8/10 | 4804 days | 13% |
| Mesa Anderson | 10/10 | 4806 days | 13% |
| schmechf | 6/10 | 4837 days | 10% |
| matta | 2/10 | 4837 days | 1% |
| Lefty | 10/10 | 4837 days | 13% |
| estatemanager1 | 10/10 | 4868 days | 13% |
| Debby | 10/10 | 4959 days | 13% |
| Nong | 10/10 | 4959 days | 13% |
| Karin & Bastiaan | 6/10 | 5107 days | 10% |
| Dogoneit | 9/10 | 5112 days | 13% |
| Markus | 6/10 | 5115 days | 10% |
| Adi Leheucel | 9/10 | 5124 days | 13% |
| Marian | 9/10 | 5129 days | 13% |
| Amanda Neall | 9/10 | 5135 days | 13% |
| Emma Ducat | 10/10 | 5143 days | 13% |
| Mirka Tinterova | 8/10 | 5145 days | 13% |
| Mark | 7/10 | 5150 days | 12% |
| Frank Lehe | 6/10 | 5156 days | 10% |
| Arne Kiesbye | 7/10 | 5157 days | 12% |
| Canille Lechat | 7/10 | 5160 days | 12% |
| Daniela Seibel | 10/10 | 5163 days | 13% |
| Jean-Paul Le Clair | 8/10 | 5165 days | 13% |
| Ashleigh Buckley | 8/10 | 5171 days | 13% |
| David Boyle | 7/10 | 5171 days | 12% |
| JaneWiltshire | 10/10 | 5171 days | 13% |
| OhWhatAFamily | 10/10 | 5171 days | 13% |
| TheBigLebowski | 10/10 | 5202 days | 13% |
| HoBerg | 1/10 | 5233 days | 0% |
| JudyandAndre | 10/10 | 5233 days | 13% |
| Antoine Del | 8/10 | 5498 days | 13% |
| S Millet | 6/10 | 5514 days | 10% |
| Gail Mckinstry | 8/10 | 5514 days | 13% |
| Jan Kuenzel | 8/10 | 5514 days | 13% |
| Hans de Rijk | 8/10 | 5518 days | 13% |
| Johan | 8/10 | 5518 days | 13% |
| Sue | 9/10 | 5521 days | 13% |
| Mark Marg | 8/10 | 5535 days | 13% |
| sanneb1 | 8/10 | 5583 days | 13% |
| jameswhite | 8/10 | 5590 days | 13% |
| lund | 2/10 | 5598 days | 1% |
| Bas van Schagen | 7/10 | 5605 days | 12% |
| Chris Leach | 7/10 | 5605 days | 12% |
| Jenny Davies | 8/10 | 5608 days | 13% |
| Kitty | 9/10 | 5859 days | 13% |
| CornelissenS | 9/10 | 5859 days | 13% |
| Wouter Muller | 7/10 | 5865 days | 12% |
| DavidMurray | 7/10 | 5876 days | 12% |
| Wilco | 7/10 | 5904 days | 12% |
| Oliver | 7/10 | 5906 days | 12% |
| Filippo | 8/10 | 5910 days | 13% |
| Sofie | 9/10 | 5959 days | 13% |
| Benjamin Throk | 9/10 | 6221 days | 13% |
| Bauer | 10/10 | 6240 days | 13% |
| Walker | 7/10 | 6290 days | 12% |
| Wouter Ewalts | 7/10 | 6324 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.77% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.72% |
| 198 | -3.73% |
| 199 | -3.75% |
| 200 | -3.77% |
| 201 | -3.79% |
| 202 | -3.81% |
| 203 | -3.83% |
| … | … |
Balancing Adjustment
4.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.