Rental Car Village

Rental Car Village

134 Rankers Reviews

87 Face-to-Face

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Maps

Details

Feature Value Info

Organisation

Rental Car Village

Commercial organisation

Location

North IslandAuckland RegionAuckland

Categories

  • Activity__motorhomes_campervans_rvMotorhomes
  • Activity__rental_carsRental Cars

Directions

To Coordinates

Directions

Christchurch Office

Directions

Auckland Office

Coordinates

-36.9817810814591

174.778962635132

Latitude
-36.9817810814591
Longitude
174.778962635132

Reviews

    • Cheapest we could find.
    • Rented their "micro Camper" a Nissan combi.
    • Old campervans but cheap and cosy.
    • Reasonable price.
    • Really cheap.
    Rating Count Percentage
    10/10 30
    22%
    9/10 24
    18%
    8/10 35
    26%
    7/10 21
    16%
    6/10 12
    9%
    5/10 4
    3%
    4/10 2
    1%
    3/10 1
    1%
    2/10 2
    1%
    1/10 3
    2%
  • 5.0/5

    Excellent service

    Reviewed almost 5 years ago

    Harshal Patil's avatar

    Harshal Patil

    Customer

  • 5.0/5

    Very thoughtful and professional

    Reviewed almost 5 years ago

    Glendha Kreutzer's avatar

    Glendha Kreutzer

    Customer

  • 4.5/5

    Really nice, chill staff, no logos, great insurance and no one way fee.

    Excellent experience, thanks!

    Reviewed almost 5 years ago

    CANADA
    Pamela Johnson's avatar

    Pamela Johnson

    Customer

  • 3.5/5

    It was a great experience but quite expensive for an old camper.

    No information at the check out

    Very expensive service to back at the airport

    Reviewed almost 5 years ago

    SPAIN
    Arturo Yague's avatar

    Arturo Yague

    Customer

  • 3.0/5

    We rented our campervan for 1 month, starting in Christchurch and ending in Auckland.

    We had Nissan Vantte 2008. Fuel consumption was around 10, car itself was automatic and okay to drive, although not recommended for taller people. First of all, we were a bit dissapointed in experience with people in both branches, very unitnerested, after trying to ask a few things about the car, they said we have a manual in the car (usually when we rent campervans they show you the car, etc.). Car is in okay condition, but don't expect to travel fast, as these cars are slow in general and extra slow uphill, which can be very annoying in a hilly country like NZ. The interior is okay although it could be planned a bit better, especially with extra space under the bed. Storage is very limited, they don't provide any boxes for your food or dishes, you get them in a sack?! I think we were dissapointed as we paid for all this additional things, but in the end we had to buy additional things(coffee plunger, coffee cups, sharp knife, storage containters, etc), which we had to leave behind as we couldn't take them on the plane. We rented their fridge as well and it worked well on 120W, but didn't cool that good on 12V,even after driving for few hours. PAlso bring your own usb adapter for the phones, as they don't provide one. Also, radio almost doesn't work, except around the big cities, so keep that in mind, bring your own music.

    They were very responsive when our tyre blew up, which was a very nice thing. Overall, they are not a bad company, also cars are okay, but just be prepared, that you don't pay much, you don't get much.

    Reviewed over 4 years ago

    Nina Golnar's avatar

    Nina Golnar

    Customer

  • 4.5/5

    good price, older cars, but well maintained, extra camping equipment available (gas stove, dishes included in rental price)

    Reviewed over 5 years ago

    CZECH REPUBLIC
    Tomas Muller's avatar

    Tomas Muller

    Customer

  • 4.5/5

    I rented a campervan for three months and it was a good choice.

    The campervan was old and a bit dented, but it was doing it's job very well. I was on my own and had enough space, with two people, you probably need to be very cuddly (2 x 60 cm bed ). I never had a breakdown and was be able to drive almost everywhere. Really good fee, too. Highly recommended.

    Reviewed over 5 years ago and experienced in February 2019

    Beth's avatar

    Beth

    Customer

  • 4.5/5

    good price, helped us out when we were stuck and were really available and didn't charge us extra (we had no excess insurance, but things still tend to happen).

    Reviewed almost 6 years ago

    ISRAEL
    Sivan Redel's avatar

    Sivan Redel

    Customer

  • 4.0/5

    This is tricky because the guys were superb to deal with, the vans are cost effective and everything was easy and efficient.

    Unfortunately the first van I got became increasingly hard to start in the mornings (the guys happily switched me to another van and were super good about it). But then sadly the second van was no better, in fact it was worse!

    Not really an issue for me 90% of the time as I’m fairly laid back, but when I had to catch ferrys and planes it became a little more irritating.

    Didn’t ruin my holiday or anything, just caused me unnecessary concern in my last few day in NZ.

    I’d still use them again as I suspect I was just unlucky and they are really nice peeps.

    Reviewed over 6 years ago and experienced in January 2018

    UNITED KINGDOM
    Violet 's avatar

    Violet

    Customer

  • 1.5/5

    Can't recommend this business.

    Awful customer service and a very old van in a poor condition.

    Our plane was delayed and we arrived to pick up our car one hour after the working hours which would appear to be a kind gesture, however, we were greeted with bad manners by a manager/store owner? suggesting he should have been at home by now. To our big surprise, as we never had issue during our travels, none of our 9 credit cards, including two travel ones, didn't work with their payment machine. We were advised to come back again in the morning as it was too late. Left without internet and accommodation we spent an awful evening making additional arrangements only to find out that our cards work in other stores. We made active an additional travel credit card as a backup option which thankfully worked the next morning. After leaving the rental, we were forced to come back a few hours later due to faulty power socket which was fixed. No apology or compensation was offered for all our lost time.

    Furthermore, on our 4th day we were left a flat battery on a lookout. Being pretty sure we didn't leave anything on, just doing a lot of short drives that day, we called the rental company and were only advised to call AA which we ended up doing and paying a pretty heavy fee. They didn't even test it and just advised us to do some additional driving to charge it back. After this, we were very careful with the short drives and had troubles to start the car after a cold night anyway.

    The cherry on the cake was the fuel consumption which was insane, over 11l/100km. This was even worse when driving up a hill when the car wasn't able to do more than 45km/h.

    We've addressed all the issues to the rental and all we got was a bunch of excuses with no apology or compensation offered.

    Even though the credit cards were kind of our mistake, this is not a way how to treat your customer. Plus all the added expense of fuel and AA. The worst rental experience so far.

    Reviewed almost 5 years ago

    Jordi Marin's avatar

    Jordi Marin

    Customer

  • 3.0/5

    We rented our campervan for 1 month, starting in Christchurch and ending in Auckland.

    We had Nissan Vantte 2008. Fuel consumption was around 10, car itself was automatic and okay to drive, although not recommended for taller people. First of all, we were a bit dissapointed in experience with people in both branches, very unitnerested, after trying to ask a few things about the car, they said we have a manual in the car (usually when we rent campervans they show you the car, etc.). Car is in okay condition, but don't expect to travel fast, as these cars are slow in general and extra slow uphill, which can be very annoying in a hilly country like NZ. The interior is okay although it could be planned a bit better, especially with extra space under the bed. Storage is very limited, they don't provide any boxes for your food or dishes, you get them in a sack?! I think we were dissapointed as we paid for all this additional things, but in the end we had to buy additional things(coffee plunger, coffee cups, sharp knife, storage containters, etc), which we had to leave behind as we couldn't take them on the plane. We rented their fridge as well and it worked well on 120W, but didn't cool that good on 12V,even after driving for few hours. PAlso bring your own usb adapter for the phones, as they don't provide one. Also, radio almost doesn't work, except around the big cities, so keep that in mind, bring your own music.

    They were very responsive when our tyre blew up, which was a very nice thing. Overall, they are not a bad company, also cars are okay, but just be prepared, that you don't pay much, you don't get much.

    Reviewed over 4 years ago

    Nina Golnar's avatar

    Nina Golnar

    Customer

  • 3.5/5

    It was a great experience but quite expensive for an old camper.

    No information at the check out

    Very expensive service to back at the airport

    Reviewed almost 5 years ago

    SPAIN
    Arturo Yague's avatar

    Arturo Yague

    Customer

  • 4.5/5

    Really nice, chill staff, no logos, great insurance and no one way fee.

    Excellent experience, thanks!

    Reviewed almost 5 years ago

    CANADA
    Pamela Johnson's avatar

    Pamela Johnson

    Customer

  • 5.0/5

    Very thoughtful and professional

    Reviewed almost 5 years ago

    Glendha Kreutzer's avatar

    Glendha Kreutzer

    Customer

  • 1.5/5

    Can't recommend this business.

    Awful customer service and a very old van in a poor condition.

    Our plane was delayed and we arrived to pick up our car one hour after the working hours which would appear to be a kind gesture, however, we were greeted with bad manners by a manager/store owner? suggesting he should have been at home by now. To our big surprise, as we never had issue during our travels, none of our 9 credit cards, including two travel ones, didn't work with their payment machine. We were advised to come back again in the morning as it was too late. Left without internet and accommodation we spent an awful evening making additional arrangements only to find out that our cards work in other stores. We made active an additional travel credit card as a backup option which thankfully worked the next morning. After leaving the rental, we were forced to come back a few hours later due to faulty power socket which was fixed. No apology or compensation was offered for all our lost time.

    Furthermore, on our 4th day we were left a flat battery on a lookout. Being pretty sure we didn't leave anything on, just doing a lot of short drives that day, we called the rental company and were only advised to call AA which we ended up doing and paying a pretty heavy fee. They didn't even test it and just advised us to do some additional driving to charge it back. After this, we were very careful with the short drives and had troubles to start the car after a cold night anyway.

    The cherry on the cake was the fuel consumption which was insane, over 11l/100km. This was even worse when driving up a hill when the car wasn't able to do more than 45km/h.

    We've addressed all the issues to the rental and all we got was a bunch of excuses with no apology or compensation offered.

    Even though the credit cards were kind of our mistake, this is not a way how to treat your customer. Plus all the added expense of fuel and AA. The worst rental experience so far.

    Reviewed almost 5 years ago

    Jordi Marin's avatar

    Jordi Marin

    Customer

  • 5.0/5

    Excellent service

    Reviewed almost 5 years ago

    Harshal Patil's avatar

    Harshal Patil

    Customer

  • 4.5/5

    I rented a campervan for three months and it was a good choice.

    The campervan was old and a bit dented, but it was doing it's job very well. I was on my own and had enough space, with two people, you probably need to be very cuddly (2 x 60 cm bed ). I never had a breakdown and was be able to drive almost everywhere. Really good fee, too. Highly recommended.

    Reviewed over 5 years ago and experienced in February 2019

    Beth's avatar

    Beth

    Customer

  • 4.5/5

    good price, older cars, but well maintained, extra camping equipment available (gas stove, dishes included in rental price)

    Reviewed over 5 years ago

    CZECH REPUBLIC
    Tomas Muller's avatar

    Tomas Muller

    Customer

  • 2.5/5

    Very old car.

    But it was ok

    Reviewed over 5 years ago

  • 4.5/5

    good price, helped us out when we were stuck and were really available and didn't charge us extra (we had no excess insurance, but things still tend to happen).

    Reviewed almost 6 years ago

    ISRAEL
    Sivan Redel's avatar

    Sivan Redel

    Customer

  • 4.0/5

    This is tricky because the guys were superb to deal with, the vans are cost effective and everything was easy and efficient.

    Unfortunately the first van I got became increasingly hard to start in the mornings (the guys happily switched me to another van and were super good about it). But then sadly the second van was no better, in fact it was worse!

    Not really an issue for me 90% of the time as I’m fairly laid back, but when I had to catch ferrys and planes it became a little more irritating.

    Didn’t ruin my holiday or anything, just caused me unnecessary concern in my last few day in NZ.

    I’d still use them again as I suspect I was just unlucky and they are really nice peeps.

    Reviewed over 6 years ago and experienced in January 2018

    UNITED KINGDOM
    Violet 's avatar

    Violet

    Customer

  • 5.0/5

    We rented an economy campervan for three weeks.

    The setup is very comfortable and the mattress is the best we had in 3 weeks, when we had also slept in hostels and B&B. We called the company at least three times and was able to talk to Grant right away. We had a puncture in the tire on Sunday, and it costed $60 extra to have someone coming to a closed tire shop on Sunday. And Grant was OK with covering the extra cost. We spoke to many other travelers who rented campervans from other companies, and most of them are very unhappy with the services. We were more than pleasantly surprised with our experience with Rental car village.

    Rick Andres, Sebastopol, CA

    Reviewed almost 7 years ago and experienced in March 2017

    UNITED STATES
    Rick Andres's avatar

    Rick Andres

    Customer

  • 5.0/5

    Very good

    Reviewed almost 7 years ago

    KOREA, REPUBLIC OF
    KIHYUN YOU's avatar

    KIHYUN YOU

    Customer

  • 5.0/5

    My travel buddy and I rented with Rental Car Village for our 5 weeks road trip through North and South island.

    The car was very basic however it had everything necessary we needed. It was relatively comfortable but no working radio. A/C was working great. The car drove well however it does slow down while going uphill. We bought the full insurance which is a great idea. My travel buddy got in a car accident and contacted the company. They helped us get a tow truck very quickly and got the car to the closest garage. Luckily they had a car available for us and we only had to pay for the new car's insurance. They were so helpful and and I would highly recommend them to anyone that's looking to rent a camper.

    Reviewed over 7 years ago and experienced in March 2017

    GERMANY
    Liah Sun's avatar

    Liah Sun

    Customer

  • 5.0/5

    Really affordable micro camper for travellers on a budget.

    It was a station wagon with tent attachment off the back. Comfortable, good car with all the extras you would need.

    Reviewed over 7 years ago and experienced in January 2017

    AUSTRALIA
    Monica Francia's avatar

    Monica Francia

    Customer

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