Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mountain Helicopters.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mountain Helicopters
Valid Reviews
64 Valid Reviews
The Mountain Helicopters experience has a total of 68 reviews. There are 64 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 64 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 53 |
|
83% |
| 9/10 | 7 |
|
11% |
| 8/10 | 3 |
|
5% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
96.72% Average
The raw data average (mean) for all the Mountain Helicopters valid reviews is 96.72% and is based on 64 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 64 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
53% |
| 9/10 | 6 |
|
32% |
| 8/10 | 3 |
|
16% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.68% Average
The raw data average (mean) for all the Mountain Helicopters face-to-face reviews is 93.68% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Neil & Jan | 10/10 | 291 days | 100% |
| Julia T | 10/10 | 443 days | 93% |
| Gary Nicholls | 10/10 | 1934 days | 5% |
| Felicity Buckham | 10/10 | 2087 days | 5% |
| Tina Laughton | 2/10 | 2361 days | 2% |
| Pretorius Family | 10/10 | 2391 days | 4% |
| Bruce Phillips | 10/10 | 2664 days | 3% |
| Philipp Kulik | 10/10 | 2664 days | 3% |
| Lena | 9/10 | 2970 days | 2% |
| Nate Smith | 10/10 | 3029 days | 3% |
| John Jones | 10/10 | 3213 days | 2% |
| Natasha Walker | 10/10 | 3334 days | 2% |
| Richard Thompson | 10/10 | 3365 days | 2% |
| Tom Nicol | 10/10 | 3457 days | 2% |
| Ian Watson | 10/10 | 3669 days | 1% |
| Dorota Kimber | 10/10 | 3699 days | 1% |
| Luke Roberts | 10/10 | 3883 days | 1% |
| Glyn and Karen Farlow | 10/10 | 3960 days | 1% |
| Maria den Otter | 10/10 | 4003 days | 1% |
| Beverley Ceci | 10/10 | 4003 days | 1% |
| Henry Papuni | 10/10 | 4003 days | 1% |
| B D | 10/10 | 4003 days | 1% |
| Tracey Harrison | 10/10 | 4034 days | 1% |
| Zoe Heij | 10/10 | 4248 days | 0% |
| Franzyy | 10/10 | 4278 days | 0% |
| Margo Boyd | 10/10 | 4337 days | 0% |
| Dan | 10/10 | 4337 days | 0% |
| chrswdance | 10/10 | 4399 days | 1% |
| melemele | 10/10 | 4643 days | 1% |
| joeweiss | 10/10 | 4703 days | 1% |
| kiwifrenchy | 9/10 | 4703 days | 1% |
| MartinaCH | 10/10 | 4734 days | 1% |
| Marieke | 10/10 | 4765 days | 1% |
| dr_bc_gunther | 10/10 | 4887 days | 1% |
| Desma Frampton | 10/10 | 5022 days | 1% |
| Irene and Werner Keil | 10/10 | 5029 days | 1% |
| Farmer_sutra | 10/10 | 5040 days | 1% |
| Marleen Meyers | 8/10 | 5051 days | 1% |
| Dieter Uhlmann | 8/10 | 5051 days | 1% |
| cate | 10/10 | 5068 days | 1% |
| miscellanea4 | 10/10 | 5099 days | 1% |
| William_Symington | 10/10 | 5160 days | 1% |
| GaryHulst | 10/10 | 5221 days | 1% |
| jbchandler | 10/10 | 5344 days | 1% |
| Birgit Farwig | 10/10 | 5386 days | 1% |
| sirous21 | 10/10 | 5433 days | 1% |
| Keith Margan | 10/10 | 5433 days | 1% |
| Kevin and Teresa | 10/10 | 5433 days | 1% |
| middendorp | 9/10 | 5479 days | 1% |
| PatH | 9/10 | 5539 days | 1% |
| Eva Maria | 10/10 | 5586 days | 1% |
| regw | 10/10 | 5615 days | 1% |
| Andrea | 9/10 | 5659 days | 1% |
| Lilly Tillman | 10/10 | 5756 days | 1% |
| Gray | 9/10 | 5975 days | 1% |
| ashmann | 10/10 | 6068 days | 1% |
| George Jeffs | 10/10 | 6118 days | 1% |
| Ian and Judy | 9/10 | 6140 days | 1% |
| Susannah May | 10/10 | 6142 days | 1% |
| Victoria Manning | 10/10 | 6142 days | 1% |
| Wendy Lomas | 8/10 | 6148 days | 1% |
| Kathleen L | 10/10 | 6148 days | 1% |
| Paul Cripps | 10/10 | 6148 days | 1% |
| Petra | 10/10 | 6476 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mountain Helicopters experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mountain Helicopters experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mountain Helicopters experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.