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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mitre Peak Cruises.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mitre Peak Cruises

Valid Reviews

222 Valid Reviews

The Mitre Peak Cruises experience has a total of 223 reviews. There are 222 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 222 valid reviews:

Rating Count Percentage
10/10 73
33%
9/10 76
34%
8/10 53
24%
7/10 12
5%
6/10 4
2%
5/10 3
1%
4/10 1
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.51% Average

The raw data average (mean) for all the Mitre Peak Cruises valid reviews is 88.51% and is based on 222 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

180 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 222 valid reviews, the experience has 180 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 180 face-to-face reviews:

Rating Count Percentage
10/10 49
27%
9/10 61
34%
8/10 51
28%
7/10 12
7%
6/10 4
2%
5/10 2
1%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.17% Average

The raw data average (mean) for all the Mitre Peak Cruises face-to-face reviews is 87.17% and is based on 180 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.03%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
helen keenleyside 10/10 1392 days 100%
Andrew Hammond 10/10 1939 days 30%
Patrick and Valerie 10/10 2870 days 19%
Ingrid Kiselka 8/10 2887 days 18%
Monique 10/10 2904 days 18%
Eveet De Beleir 8/10 2924 days 18%
Sandra Reynders 9/10 2940 days 18%
Danny 10/10 2954 days 18%
Marion Geillon 9/10 3192 days 15%
Jason Smith 10/10 3192 days 15%
Anne Bouwman 8/10 3197 days 14%
Navina 7/10 3207 days 14%
Rachel Denham 9/10 3213 days 14%
Alex 10/10 3226 days 14%
Eileen Klinkmuller 7/10 3228 days 13%
Pieter-Jan V 10/10 3246 days 14%
Dorothy 10/10 3248 days 14%
Marcus and Claudia 8/10 3262 days 14%
Monika Dippel 8/10 3292 days 13%
KapaOPango 10/10 3309 days 13%
Alexis Leneveu 9/10 3650 days 9%
Jan-Peter Stripp 8/10 3917 days 6%
James Betz 9/10 3920 days 6%
Penny Lee 7/10 3922 days 5%
Jeroen Suijlang 6/10 3922 days 5%
Ennico 10/10 3961 days 5%
Becky Davis 9/10 3976 days 5%
Wouter Bosch 8/10 3990 days 5%
Grantygrant 10/10 4283 days 1%
Rainer 9/10 4289 days 1%
Clarissa Hanck 9/10 4289 days 1%
Audrey Ripoche 4/10 4290 days 1%
Malgorzata 9/10 4318 days 1%
Przemystaw Tymizyszyn 8/10 4318 days 1%
Raquel 8/10 4321 days 1%
Fernando Martin 8/10 4321 days 1%
Jonas Schelbert 7/10 4322 days 1%
Tobias Sowade 8/10 4340 days 0%
Matthew H 10/10 4373 days 0%
M Natterser 9/10 4392 days 6%
Andreas and Christine and Nora Busch 9/10 4403 days 6%
Alex Laidlaw 10/10 4411 days 6%
Anna 8/10 4646 days 6%
Sally Gordie 9/10 4666 days 6%
Armin Boehmer 10/10 4674 days 6%
Richard Rite 10/10 4675 days 6%
Alex Ross 10/10 4675 days 6%
Martin Guillaume 8/10 4675 days 6%
sidcupjon 9/10 4679 days 6%
kiwifrenchy 9/10 4679 days 6%
Jill Boruff 9/10 4679 days 6%
Erik 10/10 4681 days 6%
Brasier 8/10 4685 days 6%
Harald 8/10 4688 days 6%
Martin & Dee Bellarby 10/10 4689 days 6%
Tim & Judith 8/10 4691 days 6%
Erik Poirer 8/10 4693 days 6%
Mary Mitchell 8/10 4693 days 6%
Aoife Lillis 9/10 4696 days 6%
John Hughes 9/10 4700 days 6%
Louis Smit 7/10 4703 days 6%
Jackie & Ray 7/10 4721 days 6%
CMJ 9/10 4739 days 6%
Sebastian 8/10 4779 days 6%
Josh 9/10 4782 days 6%
jule 10/10 4800 days 6%
Res Kormann 8/10 5003 days 6%
David Taylor 9/10 5019 days 6%
Stefan Schmitz 10/10 5027 days 6%
Helen Evans 9/10 5028 days 6%
Mark Vass 8/10 5030 days 6%
Andreas 9/10 5030 days 6%
Jacob 8/10 5032 days 6%
Kornelia Kirf 9/10 5035 days 6%
Gerstmann 9/10 5039 days 6%
Chris 9/10 5039 days 6%
Mannebach & Siejert 8/10 5042 days 6%
E C Frans 10/10 5043 days 6%
Daniela Borter 8/10 5046 days 6%
Natthien Le Gall 9/10 5046 days 6%
Cesar 9/10 5050 days 6%
Hartmut Tonner 9/10 5051 days 6%
Jacqueline Comer 9/10 5052 days 6%
Derek McLoughlin 9/10 5052 days 6%
Manuela Manns 6/10 5058 days 5%
Gerd Pagel 10/10 5058 days 6%
John Brand 8/10 5059 days 6%
Andy 7/10 5060 days 6%
Jues Lueg 9/10 5060 days 6%
Dana Pagliarini 7/10 5061 days 6%
Ruben and Jetske 9/10 5063 days 6%
Barbara 8/10 5066 days 6%
Sue Haward 10/10 5068 days 6%
Wijnhoven 8/10 5070 days 6%
Barbara Koegel 9/10 5070 days 6%
Madlen & Inna 10/10 5072 days 6%
mmallen 10/10 5135 days 6%
alku83 10/10 5165 days 6%
KAA 10/10 5196 days 6%
penz 9/10 5288 days 6%
koster 9/10 5344 days 6%
BelindaT 10/10 5357 days 6%
nuwee 10/10 5379 days 6%
Birgit Farwig 10/10 5391 days 6%
Jesper Sch 7/10 5392 days 6%
Polil 9/10 5396 days 6%
Matthias & Ceristiane 8/10 5397 days 6%
hughesW 9/10 5410 days 6%
Ian Watson 10/10 5411 days 6%
Hans Suess 9/10 5416 days 6%
M Sicard 7/10 5420 days 6%
John Helle 9/10 5431 days 6%
Thomas Stopp 9/10 5438 days 6%
Ruud Kapteyn 7/10 5444 days 6%
Michael and Tanja Kreugel 10/10 5447 days 6%
Arran J 5/10 5469 days 5%
Stephen O'Connor 9/10 5469 days 6%
csziegler 10/10 5484 days 6%
katharinatum 9/10 5484 days 6%
marcol 9/10 5485 days 6%
marijad 10/10 5488 days 6%
martint 10/10 5493 days 6%
koellner 9/10 5498 days 6%
The_Chaplins 10/10 5500 days 6%
alasiac 10/10 5500 days 6%
Melanie Bielefeld 10/10 5502 days 6%
kencook 10/10 5504 days 6%
Mark Jenkins 9/10 5508 days 6%
Deede K 8/10 5508 days 6%
Louis Duhaime 8/10 5511 days 6%
Eimear Doyle 9/10 5512 days 6%
Tillener 8/10 5526 days 6%
Anna 9/10 5530 days 6%
Francesca 8/10 5545 days 6%
waters811 10/10 5591 days 6%
alanvn 9/10 5613 days 6%
kindel 9/10 5626 days 6%
Rose and Jess Damon and Esler 10/10 5653 days 6%
johnst 10/10 5744 days 6%
Sally477 9/10 5745 days 6%
Neal 10/10 5745 days 6%
KjellR 8/10 5746 days 6%
Ronny 6/10 5748 days 5%
Sarah_rae 8/10 5760 days 6%
MundschanGermany 10/10 5760 days 6%
NatasjaV 9/10 5762 days 6%
JimmyK 8/10 5762 days 6%
Joery 9/10 5767 days 6%
Stefanie 9/10 5769 days 6%
robix 9/10 5770 days 6%
Lynn White 8/10 5770 days 6%
Melissa Gillespie 10/10 5775 days 6%
amyd 9/10 5775 days 6%
Tolsten 10/10 5775 days 6%
Kelly 8/10 5776 days 6%
Steven 8/10 5778 days 6%
CarleyJ 9/10 5778 days 6%
Sabine 10/10 5780 days 6%
Eileen Harris 8/10 5782 days 6%
henriettalee 8/10 5785 days 6%
IreneF 9/10 5787 days 6%
FeliciaY 9/10 5789 days 6%
Kristin 10/10 5792 days 6%
Carly 9/10 5794 days 6%
Conway 9/10 5794 days 6%
niall stephenson 10/10 5801 days 6%
Camilia 9/10 5806 days 6%
De Kievit 8/10 5807 days 6%
Klalis 10/10 5808 days 6%
Chris 10/10 5808 days 6%
John 9/10 5813 days 6%
Foost 8/10 5816 days 6%
Rosa 9/10 5817 days 6%
LeaciaS 8/10 5824 days 6%
PhillS 8/10 5825 days 6%
Claudia 8/10 5828 days 6%
Ofer 10/10 5830 days 6%
BenjaminAustralia 9/10 5834 days 6%
JulianeH 6/10 5847 days 5%
Priyanka 10/10 5853 days 6%
Ellen 10/10 5857 days 6%
Simon 10/10 5862 days 6%
Brian Spinks 9/10 5862 days 6%
Alex Olzheim 10/10 5866 days 6%
Susie Wang 10/10 5872 days 6%
Mathew 10/10 5878 days 6%
Rebecca Kenning 10/10 5882 days 6%
angusb 9/10 5900 days 6%
Stuart Gross 9/10 5908 days 6%
Hans van der Linden 9/10 5910 days 6%
Jessie 10/10 5917 days 6%
Emilie 10/10 5918 days 6%
HollyB 10/10 5926 days 6%
Anna 10/10 5941 days 6%
Rebecca 9/10 5941 days 6%
Michaela 9/10 5954 days 6%
Katerina 10/10 5962 days 6%
Gray 9/10 5979 days 6%
Christine 8/10 5992 days 6%
Christine 8/10 5996 days 6%
Toby 10/10 6116 days 6%
Daniel 10/10 6124 days 6%
Stewart 9/10 6127 days 6%
Emily Houston 8/10 6141 days 6%
Jody 7/10 6156 days 6%
Roger & Margaret 8/10 6158 days 6%
Nathan Perkins 8/10 6163 days 6%
Melissa 10/10 6180 days 6%
Paul Cowie 10/10 6219 days 6%
Lena 8/10 6222 days 6%
Edwin 9/10 6225 days 6%
caroline 9/10 6229 days 6%
Stevenson 10/10 6479 days 6%
Anita 8/10 6481 days 6%
Jacob Mille 10/10 6488 days 6%
Berke 10/10 6509 days 6%
Madeleine 10/10 6509 days 6%
Rogier 5/10 6510 days 5%
Wendy 5/10 6514 days 5%
Sonja 8/10 6521 days 6%
Hennielene 9/10 6522 days 6%
Kate&Steve Jones 9/10 6522 days 6%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitre Peak Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.03% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Mitre Peak Cruises experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mitre Peak Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.97%
198 -3.99%
199 -4.01%
200 -4.03%
201 -4.05%
202 -4.07%
203 -4.09%
… …

Balancing Adjustment

1.63% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

88%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.