G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitre Peak Cruises.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
222 Valid Reviews
The Mitre Peak Cruises experience has a total of 223 reviews. There are 222 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 222 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 73 |
|
33% |
9/10 | 76 |
|
34% |
8/10 | 53 |
|
24% |
7/10 | 12 |
|
5% |
6/10 | 4 |
|
2% |
5/10 | 3 |
|
1% |
4/10 | 1 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
88.51% Average
The raw data average (mean) for all the Mitre Peak Cruises valid reviews is 88.51% and is based on 222 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
180 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 222 valid reviews, the experience has 180 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 180 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 49 |
|
27% |
9/10 | 61 |
|
34% |
8/10 | 51 |
|
28% |
7/10 | 12 |
|
7% |
6/10 | 4 |
|
2% |
5/10 | 2 |
|
1% |
4/10 | 1 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
87.17% Average
The raw data average (mean) for all the Mitre Peak Cruises face-to-face reviews is 87.17% and is based on 180 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
89.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
helen keenleyside | 10/10 | 1444 days | 100% |
Andrew Hammond | 10/10 | 1991 days | 35% |
Patrick and Valerie | 10/10 | 2922 days | 21% |
Ingrid Kiselka | 8/10 | 2939 days | 21% |
Monique | 10/10 | 2956 days | 21% |
Eveet De Beleir | 8/10 | 2976 days | 20% |
Sandra Reynders | 9/10 | 2992 days | 20% |
Danny | 10/10 | 3006 days | 20% |
Marion Geillon | 9/10 | 3244 days | 17% |
Jason Smith | 10/10 | 3244 days | 17% |
Anne Bouwman | 8/10 | 3249 days | 16% |
Navina | 7/10 | 3259 days | 15% |
Rachel Denham | 9/10 | 3265 days | 16% |
Alex | 10/10 | 3278 days | 16% |
Eileen Klinkmuller | 7/10 | 3280 days | 15% |
Pieter-Jan V | 10/10 | 3299 days | 16% |
Dorothy | 10/10 | 3300 days | 16% |
Marcus and Claudia | 8/10 | 3314 days | 15% |
Monika Dippel | 8/10 | 3344 days | 15% |
KapaOPango | 10/10 | 3361 days | 15% |
Alexis Leneveu | 9/10 | 3702 days | 10% |
Jan-Peter Stripp | 8/10 | 3969 days | 6% |
James Betz | 9/10 | 3972 days | 6% |
Penny Lee | 7/10 | 3974 days | 5% |
Jeroen Suijlang | 6/10 | 3974 days | 5% |
Ennico | 10/10 | 4013 days | 5% |
Becky Davis | 9/10 | 4028 days | 5% |
Wouter Bosch | 8/10 | 4042 days | 5% |
Grantygrant | 10/10 | 4335 days | 1% |
Rainer | 9/10 | 4341 days | 0% |
Clarissa Hanck | 9/10 | 4341 days | 0% |
Audrey Ripoche | 4/10 | 4342 days | 0% |
Malgorzata | 9/10 | 4370 days | 0% |
Przemystaw Tymizyszyn | 8/10 | 4370 days | 0% |
Raquel | 8/10 | 4373 days | 0% |
Fernando Martin | 8/10 | 4373 days | 0% |
Jonas Schelbert | 7/10 | 4374 days | 0% |
Tobias Sowade | 8/10 | 4392 days | 7% |
Matthew H | 10/10 | 4425 days | 7% |
M Natterser | 9/10 | 4444 days | 7% |
Andreas and Christine and Nora Busch | 9/10 | 4455 days | 7% |
Alex Laidlaw | 10/10 | 4463 days | 7% |
Anna | 8/10 | 4698 days | 7% |
Sally Gordie | 9/10 | 4718 days | 7% |
Armin Boehmer | 10/10 | 4726 days | 7% |
Richard Rite | 10/10 | 4727 days | 7% |
Alex Ross | 10/10 | 4727 days | 7% |
Martin Guillaume | 8/10 | 4727 days | 7% |
sidcupjon | 9/10 | 4731 days | 7% |
kiwifrenchy | 9/10 | 4731 days | 7% |
Jill Boruff | 9/10 | 4731 days | 7% |
Erik | 10/10 | 4733 days | 7% |
Brasier | 8/10 | 4737 days | 7% |
Harald | 8/10 | 4740 days | 7% |
Martin & Dee Bellarby | 10/10 | 4741 days | 7% |
Tim & Judith | 8/10 | 4743 days | 7% |
Erik Poirer | 8/10 | 4745 days | 7% |
Mary Mitchell | 8/10 | 4745 days | 7% |
Aoife Lillis | 9/10 | 4748 days | 7% |
John Hughes | 9/10 | 4752 days | 7% |
Louis Smit | 7/10 | 4755 days | 7% |
Jackie & Ray | 7/10 | 4773 days | 7% |
CMJ | 9/10 | 4791 days | 7% |
Sebastian | 8/10 | 4831 days | 7% |
Josh | 9/10 | 4834 days | 7% |
jule | 10/10 | 4852 days | 7% |
Res Kormann | 8/10 | 5055 days | 7% |
David Taylor | 9/10 | 5071 days | 7% |
Stefan Schmitz | 10/10 | 5079 days | 7% |
Helen Evans | 9/10 | 5080 days | 7% |
Mark Vass | 8/10 | 5082 days | 7% |
Andreas | 9/10 | 5082 days | 7% |
Jacob | 8/10 | 5084 days | 7% |
Kornelia Kirf | 9/10 | 5087 days | 7% |
Gerstmann | 9/10 | 5091 days | 7% |
Chris | 9/10 | 5091 days | 7% |
Mannebach & Siejert | 8/10 | 5094 days | 7% |
E C Frans | 10/10 | 5095 days | 7% |
Daniela Borter | 8/10 | 5098 days | 7% |
Natthien Le Gall | 9/10 | 5098 days | 7% |
Cesar | 9/10 | 5102 days | 7% |
Hartmut Tonner | 9/10 | 5103 days | 7% |
Jacqueline Comer | 9/10 | 5104 days | 7% |
Derek McLoughlin | 9/10 | 5104 days | 7% |
Manuela Manns | 6/10 | 5110 days | 6% |
Gerd Pagel | 10/10 | 5110 days | 7% |
John Brand | 8/10 | 5111 days | 7% |
Andy | 7/10 | 5112 days | 7% |
Jues Lueg | 9/10 | 5112 days | 7% |
Dana Pagliarini | 7/10 | 5113 days | 7% |
Ruben and Jetske | 9/10 | 5115 days | 7% |
Barbara | 8/10 | 5118 days | 7% |
Sue Haward | 10/10 | 5120 days | 7% |
Wijnhoven | 8/10 | 5122 days | 7% |
Barbara Koegel | 9/10 | 5122 days | 7% |
Madlen & Inna | 10/10 | 5124 days | 7% |
mmallen | 10/10 | 5187 days | 7% |
alku83 | 10/10 | 5217 days | 7% |
KAA | 10/10 | 5248 days | 7% |
penz | 9/10 | 5340 days | 7% |
koster | 9/10 | 5396 days | 7% |
BelindaT | 10/10 | 5409 days | 7% |
nuwee | 10/10 | 5431 days | 7% |
Birgit Farwig | 10/10 | 5443 days | 7% |
Jesper Sch | 7/10 | 5444 days | 7% |
Polil | 9/10 | 5448 days | 7% |
Matthias & Ceristiane | 8/10 | 5449 days | 7% |
hughesW | 9/10 | 5462 days | 7% |
Ian Watson | 10/10 | 5463 days | 7% |
Hans Suess | 9/10 | 5468 days | 7% |
M Sicard | 7/10 | 5472 days | 7% |
John Helle | 9/10 | 5483 days | 7% |
Thomas Stopp | 9/10 | 5490 days | 7% |
Ruud Kapteyn | 7/10 | 5496 days | 7% |
Michael and Tanja Kreugel | 10/10 | 5499 days | 7% |
Arran J | 5/10 | 5521 days | 6% |
Stephen O'Connor | 9/10 | 5521 days | 7% |
csziegler | 10/10 | 5536 days | 7% |
katharinatum | 9/10 | 5536 days | 7% |
marcol | 9/10 | 5537 days | 7% |
marijad | 10/10 | 5540 days | 7% |
martint | 10/10 | 5545 days | 7% |
koellner | 9/10 | 5550 days | 7% |
The_Chaplins | 10/10 | 5552 days | 7% |
alasiac | 10/10 | 5552 days | 7% |
Melanie Bielefeld | 10/10 | 5554 days | 7% |
kencook | 10/10 | 5556 days | 7% |
Mark Jenkins | 9/10 | 5560 days | 7% |
Deede K | 8/10 | 5560 days | 7% |
Louis Duhaime | 8/10 | 5563 days | 7% |
Eimear Doyle | 9/10 | 5564 days | 7% |
Tillener | 8/10 | 5578 days | 7% |
Anna | 9/10 | 5582 days | 7% |
Francesca | 8/10 | 5597 days | 7% |
waters811 | 10/10 | 5643 days | 7% |
alanvn | 9/10 | 5665 days | 7% |
kindel | 9/10 | 5678 days | 7% |
Rose and Jess Damon and Esler | 10/10 | 5705 days | 7% |
johnst | 10/10 | 5796 days | 7% |
Sally477 | 9/10 | 5797 days | 7% |
Neal | 10/10 | 5798 days | 7% |
KjellR | 8/10 | 5798 days | 7% |
Ronny | 6/10 | 5800 days | 6% |
Sarah_rae | 8/10 | 5812 days | 7% |
MundschanGermany | 10/10 | 5812 days | 7% |
NatasjaV | 9/10 | 5814 days | 7% |
JimmyK | 8/10 | 5814 days | 7% |
Joery | 9/10 | 5820 days | 7% |
Stefanie | 9/10 | 5821 days | 7% |
robix | 9/10 | 5822 days | 7% |
Lynn White | 8/10 | 5823 days | 7% |
Melissa Gillespie | 10/10 | 5827 days | 7% |
amyd | 9/10 | 5827 days | 7% |
Tolsten | 10/10 | 5828 days | 7% |
Kelly | 8/10 | 5828 days | 7% |
Steven | 8/10 | 5830 days | 7% |
CarleyJ | 9/10 | 5830 days | 7% |
Sabine | 10/10 | 5833 days | 7% |
Eileen Harris | 8/10 | 5835 days | 7% |
henriettalee | 8/10 | 5837 days | 7% |
IreneF | 9/10 | 5839 days | 7% |
FeliciaY | 9/10 | 5841 days | 7% |
Kristin | 10/10 | 5844 days | 7% |
Carly | 9/10 | 5847 days | 7% |
Conway | 9/10 | 5847 days | 7% |
niall stephenson | 10/10 | 5853 days | 7% |
Camilia | 9/10 | 5858 days | 7% |
De Kievit | 8/10 | 5860 days | 7% |
Klalis | 10/10 | 5861 days | 7% |
Chris | 10/10 | 5861 days | 7% |
John | 9/10 | 5865 days | 7% |
Foost | 8/10 | 5868 days | 7% |
Rosa | 9/10 | 5869 days | 7% |
LeaciaS | 8/10 | 5876 days | 7% |
PhillS | 8/10 | 5877 days | 7% |
Claudia | 8/10 | 5881 days | 7% |
Ofer | 10/10 | 5882 days | 7% |
BenjaminAustralia | 9/10 | 5886 days | 7% |
JulianeH | 6/10 | 5899 days | 6% |
Priyanka | 10/10 | 5905 days | 7% |
Ellen | 10/10 | 5909 days | 7% |
Simon | 10/10 | 5914 days | 7% |
Brian Spinks | 9/10 | 5915 days | 7% |
Alex Olzheim | 10/10 | 5918 days | 7% |
Susie Wang | 10/10 | 5924 days | 7% |
Mathew | 10/10 | 5931 days | 7% |
Rebecca Kenning | 10/10 | 5935 days | 7% |
angusb | 9/10 | 5952 days | 7% |
Stuart Gross | 9/10 | 5961 days | 7% |
Hans van der Linden | 9/10 | 5963 days | 7% |
Jessie | 10/10 | 5970 days | 7% |
Emilie | 10/10 | 5971 days | 7% |
HollyB | 10/10 | 5978 days | 7% |
Anna | 10/10 | 5993 days | 7% |
Rebecca | 9/10 | 5994 days | 7% |
Michaela | 9/10 | 6007 days | 7% |
Katerina | 10/10 | 6015 days | 7% |
Gray | 9/10 | 6032 days | 7% |
Christine | 8/10 | 6044 days | 7% |
Christine | 8/10 | 6048 days | 7% |
Toby | 10/10 | 6168 days | 7% |
Daniel | 10/10 | 6176 days | 7% |
Stewart | 9/10 | 6179 days | 7% |
Emily Houston | 8/10 | 6193 days | 7% |
Jody | 7/10 | 6208 days | 7% |
Roger & Margaret | 8/10 | 6210 days | 7% |
Nathan Perkins | 8/10 | 6215 days | 7% |
Melissa | 10/10 | 6232 days | 7% |
Paul Cowie | 10/10 | 6271 days | 7% |
Lena | 8/10 | 6274 days | 7% |
Edwin | 9/10 | 6277 days | 7% |
caroline | 9/10 | 6281 days | 7% |
Stevenson | 10/10 | 6531 days | 7% |
Anita | 8/10 | 6533 days | 7% |
Jacob Mille | 10/10 | 6540 days | 7% |
Berke | 10/10 | 6561 days | 7% |
Madeleine | 10/10 | 6561 days | 7% |
Rogier | 5/10 | 6562 days | 6% |
Wendy | 5/10 | 6566 days | 6% |
Sonja | 8/10 | 6573 days | 7% |
Hennielene | 9/10 | 6574 days | 7% |
Kate&Steve Jones | 9/10 | 6574 days | 7% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitre Peak Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Mitre Peak Cruises experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitre Peak Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
1.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.