Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1508 days | 100% |
| Kris Shead | 9/10 | 2177 days | 98% |
| Kevin Mcquade | 9/10 | 2177 days | 98% |
| Hayley | 8/10 | 2209 days | 96% |
| Carlos Pellegrini | 7/10 | 2238 days | 89% |
| Tony S | 9/10 | 2238 days | 95% |
| Ignacio Etchechoury | 9/10 | 2269 days | 94% |
| Mikhail Theodorus | 9/10 | 2422 days | 87% |
| Charlie Baggallay | 10/10 | 2452 days | 87% |
| Fred Conyers | 9/10 | 2452 days | 86% |
| Joze Peres | 3/10 | 2453 days | 47% |
| Michaela | 9/10 | 2512 days | 83% |
| Allison | 1/10 | 2512 days | 34% |
| Rike Pilz | 3/10 | 2512 days | 45% |
| Alice | 1/10 | 2512 days | 34% |
| Keisha Quinn | 10/10 | 2573 days | 81% |
| Laurent AUBERTIN | 8/10 | 2573 days | 79% |
| Esmee | 10/10 | 2574 days | 81% |
| Laura Mayer, Tobias Dürr | 4/10 | 2574 days | 53% |
| Nitasha Rehman | 7/10 | 2603 days | 74% |
| Celeste Schwarz | 7/10 | 2603 days | 74% |
| Jaclyn Mills | 9/10 | 2603 days | 79% |
| Hayley Pickering | 9/10 | 2603 days | 79% |
| Imrich Kiss | 9/10 | 2604 days | 79% |
| borha mohd zain | 1/10 | 2604 days | 32% |
| aLVARO Gonzalez | 10/10 | 2634 days | 78% |
| Suhui Hee | 8/10 | 2634 days | 77% |
| David Coleman | 9/10 | 2634 days | 78% |
| Susan Cook | 9/10 | 2787 days | 71% |
| Mark Fitzpatrick | 6/10 | 2817 days | 60% |
| Trina Ludwig | 8/10 | 2817 days | 69% |
| Katherine Hugh | 10/10 | 2876 days | 67% |
| Jacinta Norton | 8/10 | 2907 days | 65% |
| Heather ryckman | 4/10 | 2907 days | 43% |
| Merrit Savener | 9/10 | 2907 days | 65% |
| Kah Yi Choong | 8/10 | 2907 days | 65% |
| Alexandra Coffey | 10/10 | 2938 days | 65% |
| Matiu Iraia | 9/10 | 2938 days | 64% |
| Laura Elliott | 10/10 | 2968 days | 63% |
| Clint Bradley | 5/10 | 2968 days | 48% |
| Felix Haget | 9/10 | 2968 days | 63% |
| sue Winterton | 8/10 | 2968 days | 62% |
| S H | 3/10 | 2999 days | 33% |
| Olli Jarva | 7/10 | 2999 days | 58% |
| Set Lee Chong | 9/10 | 3060 days | 59% |
| MING HUI FONG | 8/10 | 3121 days | 55% |
| Julie Costa | 9/10 | 3152 days | 54% |
| Medro Brodeur | 9/10 | 3152 days | 54% |
| Ylva Teleman | 10/10 | 3209 days | 52% |
| roger loyer | 8/10 | 3213 days | 51% |
| David Henry | 8/10 | 3213 days | 51% |
| Kilian Frank | 9/10 | 3213 days | 52% |
| Trine and Malin | 9/10 | 3216 days | 52% |
| Katey Bell | 7/10 | 3219 days | 48% |
| Natasha Startup | 10/10 | 3225 days | 52% |
| Ron Hawkins | 10/10 | 3241 days | 51% |
| Ana Masu | 9/10 | 3241 days | 50% |
| Heather Balch | 9/10 | 3241 days | 50% |
| Linda Livett | 9/10 | 3241 days | 50% |
| Lily Bruntsch | 7/10 | 3272 days | 46% |
| Slawomir Pegiel | 10/10 | 3272 days | 50% |
| Luiz Noldin | 9/10 | 3272 days | 49% |
| Dana Cranstone | 10/10 | 3273 days | 49% |
| Claudia Schaefer | 9/10 | 3287 days | 48% |
| Adam Pullinger | 9/10 | 3290 days | 48% |
| Kees Mol | 7/10 | 3304 days | 45% |
| Howard Hoshide | 9/10 | 3333 days | 46% |
| Danielle Sandahl | 10/10 | 3333 days | 47% |
| Diego Casanova | 8/10 | 3344 days | 45% |
| Colin Wuerthele | 10/10 | 3364 days | 45% |
| Ronel Coetzer | 9/10 | 3394 days | 44% |
| Marine Audoire | 10/10 | 3546 days | 37% |
| Adda Guðrún | 1/10 | 3547 days | 15% |
| Stacy Johnson | 4/10 | 3547 days | 24% |
| Hedwig Faust | 9/10 | 3547 days | 37% |
| Leisha Saxena | 7/10 | 3554 days | 34% |
| Mathilde | 8/10 | 3560 days | 36% |
| Helene Christensen | 8/10 | 3562 days | 36% |
| Marka Okrutny | 10/10 | 3563 days | 36% |
| Mette Elholm | 9/10 | 3565 days | 36% |
| Olivier Anciaux | 9/10 | 3572 days | 36% |
| Stephen Ophelder | 9/10 | 3579 days | 35% |
| Lauren Goebel | 8/10 | 3579 days | 35% |
| Helena Bond | 8/10 | 3584 days | 35% |
| Michaela Bartotini | 6/10 | 3594 days | 30% |
| Laura Schafer | 9/10 | 3597 days | 35% |
| Brianna Burd | 8/10 | 3612 days | 33% |
| Joanna and Shaun | 8/10 | 3619 days | 33% |
| Mikael Persson | 5/10 | 3620 days | 26% |
| Niels Hoogendooen | 9/10 | 3622 days | 33% |
| Alice Melker | 8/10 | 3623 days | 33% |
| Therese and Matthias | 7/10 | 3625 days | 31% |
| Pekka and Jonna | 9/10 | 3629 days | 33% |
| Josephine | 6/10 | 3634 days | 29% |
| Juliette Keyzer | 9/10 | 3636 days | 33% |
| Melissa Thomas | 9/10 | 3638 days | 33% |
| Adrian Pyrke | 8/10 | 3638 days | 32% |
| Jason Simpson | 10/10 | 3638 days | 33% |
| Alejandro Hahn | 9/10 | 3638 days | 33% |
| Malin Meier | 8/10 | 3662 days | 31% |
| Anna and Derck | 7/10 | 3669 days | 29% |
| lucille ramchundra | 8/10 | 3669 days | 31% |
| Iris Gigacher | 9/10 | 3698 days | 30% |
| Tommy Lynch | 8/10 | 3760 days | 27% |
| Benoit Lochin | 9/10 | 3973 days | 18% |
| Lucas Zegarek | 9/10 | 4003 days | 16% |
| Laurie | 9/10 | 4003 days | 16% |
| Alexis Leneveu | 8/10 | 4011 days | 16% |
| Jam Boggomann | 9/10 | 4031 days | 15% |
| tim winders | 9/10 | 4218 days | 7% |
| Xan Northman | 10/10 | 4218 days | 7% |
| Katharina Jacobs | 10/10 | 4249 days | 5% |
| Nick Giangreco | 3/10 | 4249 days | 3% |
| Julia Schabenberger | 8/10 | 4278 days | 4% |
| Alisa | 8/10 | 4278 days | 4% |
| Marie Toulemonde | 9/10 | 4289 days | 4% |
| Laura | 7/10 | 4304 days | 3% |
| Helene Andersen | 9/10 | 4305 days | 3% |
| Stephen Revah | 5/10 | 4307 days | 2% |
| d on amos | 10/10 | 4310 days | 3% |
| Gordon Thomas | 8/10 | 4313 days | 2% |
| Sophie Ball | 9/10 | 4338 days | 1% |
| Alexis Redor | 7/10 | 4341 days | 1% |
| Carina Borho | 8/10 | 4344 days | 1% |
| Markus Spitzmueller | 8/10 | 4345 days | 1% |
| Kristina | 9/10 | 4353 days | 1% |
| Volker | 9/10 | 4353 days | 1% |
| Laura Pleumeekers | 6/10 | 4355 days | 0% |
| Steve Sparkes | 9/10 | 4369 days | 0% |
| Deborah Chan | 9/10 | 4369 days | 0% |
| Matt Cook | 9/10 | 4400 days | 22% |
| philip recordon | 8/10 | 4430 days | 22% |
| Leon | 10/10 | 4461 days | 23% |
| laura porta | 10/10 | 4491 days | 23% |
| NIE SHENGXIAN | 9/10 | 4491 days | 22% |
| gannon murphy | 9/10 | 4583 days | 22% |
| tiny ruins | 10/10 | 4614 days | 23% |
| Don Bennett | 10/10 | 4644 days | 23% |
| Stientje van den Heuvel | 7/10 | 4661 days | 21% |
| Tom Somers | 7/10 | 4661 days | 21% |
| Verena | 8/10 | 4666 days | 22% |
| Anja S | 9/10 | 4666 days | 22% |
| Camille Coombes | 8/10 | 4668 days | 22% |
| Mathieu Maran | 8/10 | 4668 days | 22% |
| Evelina Johansson | 9/10 | 4674 days | 22% |
| Sofia Anderson | 9/10 | 4674 days | 22% |
| Raelene Vine | 7/10 | 4675 days | 21% |
| Rogier Ramaker | 8/10 | 4680 days | 22% |
| Tim Sautter | 4/10 | 4688 days | 15% |
| Dee | 10/10 | 4703 days | 23% |
| Dwharks | 8/10 | 4703 days | 22% |
| marypy | 6/10 | 4703 days | 19% |
| Inge | 9/10 | 4703 days | 22% |
| David Stannard | 10/10 | 4734 days | 23% |
| Daniel Bulach | 9/10 | 4734 days | 22% |
| Martyn Kool | 8/10 | 4751 days | 22% |
| Marieke | 7/10 | 4751 days | 21% |
| colmon | 10/10 | 4765 days | 23% |
| Thibault Bonenfant | 8/10 | 4771 days | 22% |
| Thys | 7/10 | 4777 days | 21% |
| John Freeman | 5/10 | 4781 days | 17% |
| Ton Franke | 8/10 | 4781 days | 22% |
| Michel Vourbraak | 8/10 | 4781 days | 22% |
| foxmccleod | 10/10 | 4795 days | 23% |
| vvarrasso | 5/10 | 4826 days | 17% |
| Pauline_Quentin | 10/10 | 4887 days | 23% |
| jeremyliang | 10/10 | 4918 days | 23% |
| Syarifah | 10/10 | 4948 days | 23% |
| Aggie | 10/10 | 5009 days | 23% |
| nej91 | 9/10 | 5009 days | 22% |
| Markus Frei | 8/10 | 5026 days | 22% |
| Be Groen | 6/10 | 5032 days | 19% |
| mpbiller | 8/10 | 5040 days | 22% |
| Keith Helen | 10/10 | 5040 days | 23% |
| Madeleine Mueller | 8/10 | 5045 days | 22% |
| Daniel & Manuela | 8/10 | 5046 days | 22% |
| Romla | 7/10 | 5047 days | 21% |
| Ronald Veldman | 7/10 | 5047 days | 21% |
| Kasten Madsen | 6/10 | 5049 days | 19% |
| Ryan Pynappels | 7/10 | 5051 days | 21% |
| Melanie | 7/10 | 5052 days | 21% |
| Ivouue & Alex | 9/10 | 5052 days | 22% |
| Houter | 8/10 | 5054 days | 22% |
| Mary Mitchell | 8/10 | 5054 days | 22% |
| Manuela Weber | 4/10 | 5054 days | 15% |
| Kimberley Mills | 8/10 | 5056 days | 22% |
| Jurg Pfaendler | 7/10 | 5057 days | 21% |
| Kim Thorsted | 7/10 | 5063 days | 21% |
| Claudia & Julian | 7/10 | 5067 days | 21% |
| Lotte Foged | 8/10 | 5067 days | 22% |
| Frank & Julia | 8/10 | 5068 days | 22% |
| JulesR | 7/10 | 5069 days | 21% |
| digbe | 8/10 | 5069 days | 22% |
| Marie Frank | 10/10 | 5069 days | 23% |
| Francis Corrigan | 6/10 | 5070 days | 19% |
| Sanne Ta Stroete | 7/10 | 5120 days | 21% |
| Sashia | 8/10 | 5121 days | 22% |
| Mark & Beth Kaufman | 7/10 | 5135 days | 21% |
| Chris Muller | 9/10 | 5135 days | 22% |
| Sarah and Soren | 6/10 | 5137 days | 19% |
| Jan & Marian | 6/10 | 5143 days | 19% |
| David & Mary-Jane Ryder | 8/10 | 5143 days | 22% |
| Michael Muhlwitz | 8/10 | 5146 days | 22% |
| BertvdK | 2/10 | 5161 days | 10% |
| hayleyemery | 10/10 | 5284 days | 23% |
| nwhitehead1 | 10/10 | 5284 days | 23% |
| joeandem | 10/10 | 5314 days | 23% |
| Karen | 9/10 | 5345 days | 22% |
| Stefan Elsenbruch | 7/10 | 5379 days | 21% |
| Thierry Meylan | 8/10 | 5382 days | 22% |
| Maureen Hardy | 3/10 | 5383 days | 12% |
| Sophie Burge | 8/10 | 5383 days | 22% |
| Danielle | 8/10 | 5384 days | 22% |
| Ilse & Thys | 8/10 | 5389 days | 22% |
| Frank & Ruth | 8/10 | 5390 days | 22% |
| Ed Ronan | 6/10 | 5391 days | 19% |
| Thorsten Grocholl | 8/10 | 5393 days | 22% |
| joke | 6/10 | 5393 days | 19% |
| alcatrazz | 3/10 | 5395 days | 12% |
| Monique | 8/10 | 5398 days | 22% |
| Jonathan Cree | 7/10 | 5399 days | 21% |
| Aln | 6/10 | 5400 days | 19% |
| Dave Allen | 5/10 | 5403 days | 17% |
| Victor Lewis | 9/10 | 5403 days | 22% |
| Roman & Esther | 7/10 | 5403 days | 21% |
| Ann-Katrine & Sille | 8/10 | 5404 days | 22% |
| Alan Munday | 8/10 | 5404 days | 22% |
| J van de Vlekkert | 9/10 | 5409 days | 22% |
| Kurmann/Kayser | 8/10 | 5412 days | 22% |
| H Hensen | 8/10 | 5420 days | 22% |
| Laura Hayes | 10/10 | 5421 days | 23% |
| Brian Lind | 8/10 | 5421 days | 22% |
| Angela | 7/10 | 5422 days | 21% |
| Marianne Astorp | 5/10 | 5425 days | 17% |
| Igor Filart | 8/10 | 5429 days | 22% |
| Claire Bulmer | 8/10 | 5429 days | 22% |
| Jan Holger Weib | 8/10 | 5430 days | 22% |
| dodo81 | 9/10 | 5434 days | 22% |
| Michellemarie | 10/10 | 5587 days | 23% |
| rinusm | 8/10 | 5707 days | 22% |
| Kavita | 9/10 | 5710 days | 22% |
| Polil | 7/10 | 5757 days | 21% |
| Andy | 10/10 | 5761 days | 23% |
| Hershell | 5/10 | 5763 days | 17% |
| Peter Schmidt | 5/10 | 5771 days | 17% |
| Schlaepfer | 8/10 | 5773 days | 22% |
| jongejan | 6/10 | 5777 days | 19% |
| Jannievan Osnabrugge | 4/10 | 5781 days | 15% |
| th schuermann | 5/10 | 5781 days | 17% |
| Malcolm Glad | 8/10 | 5784 days | 22% |
| Ronny | 9/10 | 5785 days | 22% |
| Lasse Olesen | 8/10 | 5792 days | 22% |
| Monica and Danie. | 8/10 | 5793 days | 22% |
| Annette Schmitt | 9/10 | 5793 days | 22% |
| Nadine Schaee | 8/10 | 5796 days | 22% |
| uleugel | 4/10 | 5808 days | 15% |
| Beute Jacob | 7/10 | 5812 days | 21% |
| Peter Tres | 8/10 | 5814 days | 22% |
| EA Anders | 4/10 | 5816 days | 15% |
| Astrio Gregersen | 8/10 | 5828 days | 22% |
| mariekef | 9/10 | 5845 days | 22% |
| bertramf | 10/10 | 5846 days | 23% |
| martint | 8/10 | 5854 days | 22% |
| katepat | 8/10 | 5861 days | 22% |
| Anita de Boer | 7/10 | 5863 days | 21% |
| Ulyate | 6/10 | 5872 days | 19% |
| Jeanette Larsen | 7/10 | 5873 days | 21% |
| Sara Reekmans | 9/10 | 5884 days | 22% |
| Emily and Alex | 9/10 | 5888 days | 22% |
| Emear Donnelly | 7/10 | 6026 days | 21% |
| ralphl | 8/10 | 6060 days | 22% |
| RolandV | 9/10 | 6089 days | 22% |
| suet | 7/10 | 6105 days | 21% |
| desl | 7/10 | 6105 days | 21% |
| Sally477 | 9/10 | 6106 days | 22% |
| Marc_N | 8/10 | 6106 days | 22% |
| StefanieA | 3/10 | 6107 days | 12% |
| Jelle | 7/10 | 6108 days | 21% |
| Dave Ashun | 7/10 | 6112 days | 21% |
| Thomas1646 | 8/10 | 6112 days | 22% |
| Lars | 9/10 | 6121 days | 22% |
| SteveW | 9/10 | 6124 days | 22% |
| TobiasK | 8/10 | 6124 days | 22% |
| Rob | 8/10 | 6128 days | 22% |
| Keith | 7/10 | 6129 days | 21% |
| Steve | 9/10 | 6139 days | 22% |
| Heather | 7/10 | 6141 days | 21% |
| Jason | 3/10 | 6144 days | 12% |
| Nikolaj | 9/10 | 6155 days | 22% |
| MattEngland | 9/10 | 6160 days | 22% |
| CharlotteC | 9/10 | 6160 days | 22% |
| SuenSwitzerland | 9/10 | 6164 days | 22% |
| Sheridan Hancock | 10/10 | 6164 days | 23% |
| Henk | 8/10 | 6169 days | 22% |
| Maxim | 9/10 | 6171 days | 22% |
| Rachel | 8/10 | 6171 days | 22% |
| Anna | 7/10 | 6172 days | 21% |
| Thomas | 10/10 | 6173 days | 23% |
| John | 9/10 | 6174 days | 22% |
| Miranda | 9/10 | 6181 days | 22% |
| hanna_and_matt | 10/10 | 6204 days | 23% |
| Jason | 7/10 | 6209 days | 21% |
| Erin | 10/10 | 6256 days | 23% |
| fiona bergin | 10/10 | 6269 days | 23% |
| Anthony | 8/10 | 6485 days | 22% |
| Elizabeth Woodruff | 9/10 | 6485 days | 22% |
| Miranda | 8/10 | 6506 days | 22% |
| Pete | 8/10 | 6594 days | 22% |
| ranker_34 | 8/10 | 6707 days | 22% |
| Jessica Callen | 8/10 | 6830 days | 22% |
| Beth | 8/10 | 6832 days | 22% |
| Fran | 8/10 | 6835 days | 22% |
| John | 9/10 | 6838 days | 22% |
| Jane | 8/10 | 6838 days | 22% |
| Chris | 7/10 | 6842 days | 21% |
| Jacob Mille | 8/10 | 6849 days | 22% |
| Yasmin Michael | 9/10 | 6871 days | 22% |
| Suzy | 7/10 | 6875 days | 21% |
| Janne | 8/10 | 6875 days | 22% |
| Andy | 7/10 | 6877 days | 21% |
| Sandra | 6/10 | 6877 days | 19% |
| Colin | 7/10 | 6879 days | 21% |
| Gillian | 8/10 | 6882 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
5.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.