Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1496 days | 100% |
| Kris Shead | 9/10 | 2166 days | 95% |
| Kevin Mcquade | 9/10 | 2166 days | 95% |
| Hayley | 8/10 | 2197 days | 92% |
| Carlos Pellegrini | 7/10 | 2227 days | 86% |
| Tony S | 9/10 | 2227 days | 92% |
| Ignacio Etchechoury | 9/10 | 2258 days | 91% |
| Mikhail Theodorus | 9/10 | 2411 days | 84% |
| Charlie Baggallay | 10/10 | 2441 days | 83% |
| Fred Conyers | 9/10 | 2441 days | 83% |
| Joze Peres | 3/10 | 2441 days | 45% |
| Michaela | 9/10 | 2500 days | 80% |
| Allison | 1/10 | 2500 days | 32% |
| Rike Pilz | 3/10 | 2500 days | 44% |
| Alice | 1/10 | 2500 days | 32% |
| Keisha Quinn | 10/10 | 2562 days | 78% |
| Laurent AUBERTIN | 8/10 | 2562 days | 77% |
| Esmee | 10/10 | 2562 days | 78% |
| Laura Mayer, Tobias Dürr | 4/10 | 2562 days | 51% |
| Nitasha Rehman | 7/10 | 2592 days | 72% |
| Celeste Schwarz | 7/10 | 2592 days | 72% |
| Jaclyn Mills | 9/10 | 2592 days | 76% |
| Hayley Pickering | 9/10 | 2592 days | 76% |
| Imrich Kiss | 9/10 | 2592 days | 76% |
| borha mohd zain | 1/10 | 2592 days | 31% |
| aLVARO Gonzalez | 10/10 | 2623 days | 76% |
| Suhui Hee | 8/10 | 2623 days | 74% |
| David Coleman | 9/10 | 2623 days | 75% |
| Susan Cook | 9/10 | 2776 days | 68% |
| Mark Fitzpatrick | 6/10 | 2806 days | 58% |
| Trina Ludwig | 8/10 | 2806 days | 66% |
| Katherine Hugh | 10/10 | 2865 days | 65% |
| Jacinta Norton | 8/10 | 2896 days | 62% |
| Heather ryckman | 4/10 | 2896 days | 41% |
| Merrit Savener | 9/10 | 2896 days | 63% |
| Kah Yi Choong | 8/10 | 2896 days | 62% |
| Alexandra Coffey | 10/10 | 2927 days | 62% |
| Matiu Iraia | 9/10 | 2927 days | 62% |
| Laura Elliott | 10/10 | 2957 days | 61% |
| Clint Bradley | 5/10 | 2957 days | 46% |
| Felix Haget | 9/10 | 2957 days | 60% |
| sue Winterton | 8/10 | 2957 days | 60% |
| S H | 3/10 | 2988 days | 32% |
| Olli Jarva | 7/10 | 2988 days | 55% |
| Set Lee Chong | 9/10 | 3049 days | 56% |
| MING HUI FONG | 8/10 | 3110 days | 53% |
| Julie Costa | 9/10 | 3141 days | 52% |
| Medro Brodeur | 9/10 | 3141 days | 52% |
| Ylva Teleman | 10/10 | 3197 days | 51% |
| roger loyer | 8/10 | 3202 days | 49% |
| David Henry | 8/10 | 3202 days | 49% |
| Kilian Frank | 9/10 | 3202 days | 50% |
| Trine and Malin | 9/10 | 3204 days | 50% |
| Katey Bell | 7/10 | 3207 days | 47% |
| Natasha Startup | 10/10 | 3213 days | 50% |
| Ron Hawkins | 10/10 | 3230 days | 49% |
| Ana Masu | 9/10 | 3230 days | 49% |
| Heather Balch | 9/10 | 3230 days | 49% |
| Linda Livett | 9/10 | 3230 days | 49% |
| Lily Bruntsch | 7/10 | 3261 days | 44% |
| Slawomir Pegiel | 10/10 | 3261 days | 48% |
| Luiz Noldin | 9/10 | 3261 days | 47% |
| Dana Cranstone | 10/10 | 3261 days | 48% |
| Claudia Schaefer | 9/10 | 3275 days | 47% |
| Adam Pullinger | 9/10 | 3278 days | 47% |
| Kees Mol | 7/10 | 3292 days | 43% |
| Howard Hoshide | 9/10 | 3322 days | 45% |
| Danielle Sandahl | 10/10 | 3322 days | 45% |
| Diego Casanova | 8/10 | 3332 days | 44% |
| Colin Wuerthele | 10/10 | 3353 days | 44% |
| Ronel Coetzer | 9/10 | 3383 days | 42% |
| Marine Audoire | 10/10 | 3534 days | 36% |
| Adda Guðrún | 1/10 | 3536 days | 14% |
| Stacy Johnson | 4/10 | 3536 days | 23% |
| Hedwig Faust | 9/10 | 3536 days | 35% |
| Leisha Saxena | 7/10 | 3542 days | 33% |
| Mathilde | 8/10 | 3548 days | 35% |
| Helene Christensen | 8/10 | 3550 days | 34% |
| Marka Okrutny | 10/10 | 3551 days | 35% |
| Mette Elholm | 9/10 | 3553 days | 35% |
| Olivier Anciaux | 9/10 | 3560 days | 34% |
| Stephen Ophelder | 9/10 | 3567 days | 34% |
| Lauren Goebel | 8/10 | 3567 days | 34% |
| Helena Bond | 8/10 | 3572 days | 34% |
| Michaela Bartotini | 6/10 | 3582 days | 29% |
| Laura Schafer | 9/10 | 3585 days | 33% |
| Brianna Burd | 8/10 | 3600 days | 32% |
| Joanna and Shaun | 8/10 | 3607 days | 32% |
| Mikael Persson | 5/10 | 3608 days | 25% |
| Niels Hoogendooen | 9/10 | 3610 days | 32% |
| Alice Melker | 8/10 | 3611 days | 32% |
| Therese and Matthias | 7/10 | 3613 days | 30% |
| Pekka and Jonna | 9/10 | 3617 days | 32% |
| Josephine | 6/10 | 3622 days | 27% |
| Juliette Keyzer | 9/10 | 3624 days | 32% |
| Melissa Thomas | 9/10 | 3627 days | 31% |
| Adrian Pyrke | 8/10 | 3627 days | 31% |
| Jason Simpson | 10/10 | 3627 days | 32% |
| Alejandro Hahn | 9/10 | 3627 days | 31% |
| Malin Meier | 8/10 | 3650 days | 30% |
| Anna and Derck | 7/10 | 3657 days | 28% |
| lucille ramchundra | 8/10 | 3658 days | 30% |
| Iris Gigacher | 9/10 | 3686 days | 29% |
| Tommy Lynch | 8/10 | 3749 days | 26% |
| Benoit Lochin | 9/10 | 3961 days | 17% |
| Lucas Zegarek | 9/10 | 3992 days | 16% |
| Laurie | 9/10 | 3992 days | 16% |
| Alexis Leneveu | 8/10 | 3999 days | 15% |
| Jam Boggomann | 9/10 | 4019 days | 15% |
| tim winders | 9/10 | 4206 days | 7% |
| Xan Northman | 10/10 | 4206 days | 7% |
| Katharina Jacobs | 10/10 | 4237 days | 5% |
| Nick Giangreco | 3/10 | 4237 days | 2% |
| Julia Schabenberger | 8/10 | 4266 days | 4% |
| Alisa | 8/10 | 4266 days | 4% |
| Marie Toulemonde | 9/10 | 4277 days | 3% |
| Laura | 7/10 | 4292 days | 3% |
| Helene Andersen | 9/10 | 4293 days | 3% |
| Stephen Revah | 5/10 | 4295 days | 2% |
| d on amos | 10/10 | 4298 days | 3% |
| Gordon Thomas | 8/10 | 4301 days | 2% |
| Sophie Ball | 9/10 | 4326 days | 1% |
| Alexis Redor | 7/10 | 4329 days | 1% |
| Carina Borho | 8/10 | 4332 days | 1% |
| Markus Spitzmueller | 8/10 | 4333 days | 1% |
| Kristina | 9/10 | 4341 days | 1% |
| Volker | 9/10 | 4341 days | 1% |
| Laura Pleumeekers | 6/10 | 4343 days | 0% |
| Steve Sparkes | 9/10 | 4357 days | 0% |
| Deborah Chan | 9/10 | 4357 days | 0% |
| Matt Cook | 9/10 | 4388 days | 21% |
| philip recordon | 8/10 | 4418 days | 21% |
| Leon | 10/10 | 4449 days | 21% |
| laura porta | 10/10 | 4479 days | 21% |
| NIE SHENGXIAN | 9/10 | 4479 days | 21% |
| gannon murphy | 9/10 | 4571 days | 21% |
| tiny ruins | 10/10 | 4602 days | 21% |
| Don Bennett | 10/10 | 4632 days | 21% |
| Stientje van den Heuvel | 7/10 | 4649 days | 20% |
| Tom Somers | 7/10 | 4649 days | 20% |
| Verena | 8/10 | 4654 days | 21% |
| Anja S | 9/10 | 4654 days | 21% |
| Camille Coombes | 8/10 | 4656 days | 21% |
| Mathieu Maran | 8/10 | 4656 days | 21% |
| Evelina Johansson | 9/10 | 4662 days | 21% |
| Sofia Anderson | 9/10 | 4662 days | 21% |
| Raelene Vine | 7/10 | 4663 days | 20% |
| Rogier Ramaker | 8/10 | 4668 days | 21% |
| Tim Sautter | 4/10 | 4676 days | 14% |
| Dee | 10/10 | 4691 days | 21% |
| Dwharks | 8/10 | 4691 days | 21% |
| marypy | 6/10 | 4691 days | 18% |
| Inge | 9/10 | 4691 days | 21% |
| David Stannard | 10/10 | 4722 days | 21% |
| Daniel Bulach | 9/10 | 4722 days | 21% |
| Martyn Kool | 8/10 | 4739 days | 21% |
| Marieke | 7/10 | 4739 days | 20% |
| colmon | 10/10 | 4753 days | 21% |
| Thibault Bonenfant | 8/10 | 4759 days | 21% |
| Thys | 7/10 | 4765 days | 20% |
| John Freeman | 5/10 | 4769 days | 16% |
| Ton Franke | 8/10 | 4769 days | 21% |
| Michel Vourbraak | 8/10 | 4769 days | 21% |
| foxmccleod | 10/10 | 4783 days | 21% |
| vvarrasso | 5/10 | 4814 days | 16% |
| Pauline_Quentin | 10/10 | 4875 days | 21% |
| jeremyliang | 10/10 | 4906 days | 21% |
| Syarifah | 10/10 | 4936 days | 21% |
| Aggie | 10/10 | 4997 days | 21% |
| nej91 | 9/10 | 4997 days | 21% |
| Markus Frei | 8/10 | 5014 days | 21% |
| Be Groen | 6/10 | 5020 days | 18% |
| mpbiller | 8/10 | 5028 days | 21% |
| Keith Helen | 10/10 | 5028 days | 21% |
| Madeleine Mueller | 8/10 | 5033 days | 21% |
| Daniel & Manuela | 8/10 | 5034 days | 21% |
| Romla | 7/10 | 5035 days | 20% |
| Ronald Veldman | 7/10 | 5035 days | 20% |
| Kasten Madsen | 6/10 | 5037 days | 18% |
| Ryan Pynappels | 7/10 | 5039 days | 20% |
| Melanie | 7/10 | 5040 days | 20% |
| Ivouue & Alex | 9/10 | 5040 days | 21% |
| Houter | 8/10 | 5042 days | 21% |
| Mary Mitchell | 8/10 | 5042 days | 21% |
| Manuela Weber | 4/10 | 5042 days | 14% |
| Kimberley Mills | 8/10 | 5044 days | 21% |
| Jurg Pfaendler | 7/10 | 5045 days | 20% |
| Kim Thorsted | 7/10 | 5051 days | 20% |
| Claudia & Julian | 7/10 | 5055 days | 20% |
| Lotte Foged | 8/10 | 5055 days | 21% |
| Frank & Julia | 8/10 | 5056 days | 21% |
| JulesR | 7/10 | 5057 days | 20% |
| digbe | 8/10 | 5057 days | 21% |
| Marie Frank | 10/10 | 5057 days | 21% |
| Francis Corrigan | 6/10 | 5058 days | 18% |
| Sanne Ta Stroete | 7/10 | 5108 days | 20% |
| Sashia | 8/10 | 5109 days | 21% |
| Mark & Beth Kaufman | 7/10 | 5123 days | 20% |
| Chris Muller | 9/10 | 5123 days | 21% |
| Sarah and Soren | 6/10 | 5125 days | 18% |
| Jan & Marian | 6/10 | 5131 days | 18% |
| David & Mary-Jane Ryder | 8/10 | 5131 days | 21% |
| Michael Muhlwitz | 8/10 | 5134 days | 21% |
| BertvdK | 2/10 | 5149 days | 9% |
| hayleyemery | 10/10 | 5272 days | 21% |
| nwhitehead1 | 10/10 | 5272 days | 21% |
| joeandem | 10/10 | 5302 days | 21% |
| Karen | 9/10 | 5333 days | 21% |
| Stefan Elsenbruch | 7/10 | 5367 days | 20% |
| Thierry Meylan | 8/10 | 5370 days | 21% |
| Maureen Hardy | 3/10 | 5371 days | 11% |
| Sophie Burge | 8/10 | 5371 days | 21% |
| Danielle | 8/10 | 5372 days | 21% |
| Ilse & Thys | 8/10 | 5377 days | 21% |
| Frank & Ruth | 8/10 | 5378 days | 21% |
| Ed Ronan | 6/10 | 5379 days | 18% |
| Thorsten Grocholl | 8/10 | 5381 days | 21% |
| joke | 6/10 | 5381 days | 18% |
| alcatrazz | 3/10 | 5383 days | 11% |
| Monique | 8/10 | 5386 days | 21% |
| Jonathan Cree | 7/10 | 5387 days | 20% |
| Aln | 6/10 | 5388 days | 18% |
| Dave Allen | 5/10 | 5391 days | 16% |
| Victor Lewis | 9/10 | 5391 days | 21% |
| Roman & Esther | 7/10 | 5391 days | 20% |
| Ann-Katrine & Sille | 8/10 | 5392 days | 21% |
| Alan Munday | 8/10 | 5392 days | 21% |
| J van de Vlekkert | 9/10 | 5397 days | 21% |
| Kurmann/Kayser | 8/10 | 5400 days | 21% |
| H Hensen | 8/10 | 5408 days | 21% |
| Laura Hayes | 10/10 | 5409 days | 21% |
| Brian Lind | 8/10 | 5409 days | 21% |
| Angela | 7/10 | 5410 days | 20% |
| Marianne Astorp | 5/10 | 5413 days | 16% |
| Igor Filart | 8/10 | 5417 days | 21% |
| Claire Bulmer | 8/10 | 5417 days | 21% |
| Jan Holger Weib | 8/10 | 5418 days | 21% |
| dodo81 | 9/10 | 5422 days | 21% |
| Michellemarie | 10/10 | 5575 days | 21% |
| rinusm | 8/10 | 5695 days | 21% |
| Kavita | 9/10 | 5698 days | 21% |
| Polil | 7/10 | 5745 days | 20% |
| Andy | 10/10 | 5749 days | 21% |
| Hershell | 5/10 | 5751 days | 16% |
| Peter Schmidt | 5/10 | 5759 days | 16% |
| Schlaepfer | 8/10 | 5761 days | 21% |
| jongejan | 6/10 | 5765 days | 18% |
| Jannievan Osnabrugge | 4/10 | 5769 days | 14% |
| th schuermann | 5/10 | 5769 days | 16% |
| Malcolm Glad | 8/10 | 5772 days | 21% |
| Ronny | 9/10 | 5773 days | 21% |
| Lasse Olesen | 8/10 | 5780 days | 21% |
| Monica and Danie. | 8/10 | 5781 days | 21% |
| Annette Schmitt | 9/10 | 5781 days | 21% |
| Nadine Schaee | 8/10 | 5784 days | 21% |
| uleugel | 4/10 | 5796 days | 14% |
| Beute Jacob | 7/10 | 5800 days | 20% |
| Peter Tres | 8/10 | 5802 days | 21% |
| EA Anders | 4/10 | 5804 days | 14% |
| Astrio Gregersen | 8/10 | 5816 days | 21% |
| mariekef | 9/10 | 5833 days | 21% |
| bertramf | 10/10 | 5834 days | 21% |
| martint | 8/10 | 5842 days | 21% |
| katepat | 8/10 | 5849 days | 21% |
| Anita de Boer | 7/10 | 5851 days | 20% |
| Ulyate | 6/10 | 5860 days | 18% |
| Jeanette Larsen | 7/10 | 5861 days | 20% |
| Sara Reekmans | 9/10 | 5872 days | 21% |
| Emily and Alex | 9/10 | 5876 days | 21% |
| Emear Donnelly | 7/10 | 6014 days | 20% |
| ralphl | 8/10 | 6048 days | 21% |
| RolandV | 9/10 | 6077 days | 21% |
| suet | 7/10 | 6093 days | 20% |
| desl | 7/10 | 6093 days | 20% |
| Sally477 | 9/10 | 6094 days | 21% |
| Marc_N | 8/10 | 6094 days | 21% |
| StefanieA | 3/10 | 6095 days | 11% |
| Jelle | 7/10 | 6096 days | 20% |
| Dave Ashun | 7/10 | 6100 days | 20% |
| Thomas1646 | 8/10 | 6100 days | 21% |
| Lars | 9/10 | 6109 days | 21% |
| SteveW | 9/10 | 6112 days | 21% |
| TobiasK | 8/10 | 6112 days | 21% |
| Rob | 8/10 | 6117 days | 21% |
| Keith | 7/10 | 6117 days | 20% |
| Steve | 9/10 | 6127 days | 21% |
| Heather | 7/10 | 6130 days | 20% |
| Jason | 3/10 | 6132 days | 11% |
| Nikolaj | 9/10 | 6144 days | 21% |
| MattEngland | 9/10 | 6148 days | 21% |
| CharlotteC | 9/10 | 6148 days | 21% |
| SuenSwitzerland | 9/10 | 6152 days | 21% |
| Sheridan Hancock | 10/10 | 6152 days | 21% |
| Henk | 8/10 | 6158 days | 21% |
| Maxim | 9/10 | 6159 days | 21% |
| Rachel | 8/10 | 6159 days | 21% |
| Anna | 7/10 | 6160 days | 20% |
| Thomas | 10/10 | 6161 days | 21% |
| John | 9/10 | 6162 days | 21% |
| Miranda | 9/10 | 6170 days | 21% |
| hanna_and_matt | 10/10 | 6192 days | 21% |
| Jason | 7/10 | 6197 days | 20% |
| Erin | 10/10 | 6244 days | 21% |
| fiona bergin | 10/10 | 6257 days | 21% |
| Anthony | 8/10 | 6473 days | 21% |
| Elizabeth Woodruff | 9/10 | 6473 days | 21% |
| Miranda | 8/10 | 6494 days | 21% |
| Pete | 8/10 | 6582 days | 21% |
| ranker_34 | 8/10 | 6695 days | 21% |
| Jessica Callen | 8/10 | 6818 days | 21% |
| Beth | 8/10 | 6820 days | 21% |
| Fran | 8/10 | 6823 days | 21% |
| John | 9/10 | 6826 days | 21% |
| Jane | 8/10 | 6826 days | 21% |
| Chris | 7/10 | 6830 days | 20% |
| Jacob Mille | 8/10 | 6837 days | 21% |
| Yasmin Michael | 9/10 | 6859 days | 21% |
| Suzy | 7/10 | 6863 days | 20% |
| Janne | 8/10 | 6863 days | 21% |
| Andy | 7/10 | 6865 days | 20% |
| Sandra | 6/10 | 6865 days | 18% |
| Colin | 7/10 | 6867 days | 20% |
| Gillian | 8/10 | 6870 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
5.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.