Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1149 days | 100% |
| Kris Shead | 9/10 | 1818 days | 39% |
| Kevin Mcquade | 9/10 | 1818 days | 39% |
| Hayley | 8/10 | 1850 days | 38% |
| Carlos Pellegrini | 7/10 | 1879 days | 36% |
| Tony S | 9/10 | 1879 days | 38% |
| Ignacio Etchechoury | 9/10 | 1910 days | 38% |
| Mikhail Theodorus | 9/10 | 2063 days | 36% |
| Charlie Baggallay | 10/10 | 2093 days | 35% |
| Fred Conyers | 9/10 | 2093 days | 35% |
| Joze Peres | 3/10 | 2094 days | 19% |
| Michaela | 9/10 | 2153 days | 34% |
| Allison | 1/10 | 2153 days | 14% |
| Rike Pilz | 3/10 | 2153 days | 19% |
| Alice | 1/10 | 2153 days | 14% |
| Keisha Quinn | 10/10 | 2214 days | 34% |
| Laurent AUBERTIN | 8/10 | 2214 days | 33% |
| Esmee | 10/10 | 2215 days | 34% |
| Laura Mayer, Tobias Dürr | 4/10 | 2215 days | 22% |
| Nitasha Rehman | 7/10 | 2244 days | 31% |
| Celeste Schwarz | 7/10 | 2244 days | 31% |
| Jaclyn Mills | 9/10 | 2244 days | 33% |
| Hayley Pickering | 9/10 | 2244 days | 33% |
| Imrich Kiss | 9/10 | 2245 days | 33% |
| borha mohd zain | 1/10 | 2245 days | 13% |
| aLVARO Gonzalez | 10/10 | 2275 days | 33% |
| Suhui Hee | 8/10 | 2275 days | 32% |
| David Coleman | 9/10 | 2275 days | 32% |
| Susan Cook | 9/10 | 2428 days | 30% |
| Mark Fitzpatrick | 6/10 | 2458 days | 26% |
| Trina Ludwig | 8/10 | 2458 days | 29% |
| Katherine Hugh | 10/10 | 2517 days | 29% |
| Jacinta Norton | 8/10 | 2548 days | 28% |
| Heather ryckman | 4/10 | 2548 days | 19% |
| Merrit Savener | 9/10 | 2548 days | 28% |
| Kah Yi Choong | 8/10 | 2548 days | 28% |
| Alexandra Coffey | 10/10 | 2579 days | 28% |
| Matiu Iraia | 9/10 | 2579 days | 28% |
| Laura Elliott | 10/10 | 2609 days | 27% |
| Clint Bradley | 5/10 | 2609 days | 21% |
| Felix Haget | 9/10 | 2609 days | 27% |
| sue Winterton | 8/10 | 2609 days | 27% |
| S H | 3/10 | 2640 days | 15% |
| Olli Jarva | 7/10 | 2640 days | 25% |
| Set Lee Chong | 9/10 | 2701 days | 26% |
| MING HUI FONG | 8/10 | 2762 days | 25% |
| Julie Costa | 9/10 | 2793 days | 24% |
| Medro Brodeur | 9/10 | 2793 days | 24% |
| Ylva Teleman | 10/10 | 2850 days | 24% |
| roger loyer | 8/10 | 2854 days | 23% |
| David Henry | 8/10 | 2854 days | 23% |
| Kilian Frank | 9/10 | 2854 days | 23% |
| Trine and Malin | 9/10 | 2857 days | 23% |
| Katey Bell | 7/10 | 2860 days | 22% |
| Natasha Startup | 10/10 | 2866 days | 23% |
| Ron Hawkins | 10/10 | 2882 days | 23% |
| Ana Masu | 9/10 | 2882 days | 23% |
| Heather Balch | 9/10 | 2882 days | 23% |
| Linda Livett | 9/10 | 2882 days | 23% |
| Lily Bruntsch | 7/10 | 2913 days | 21% |
| Slawomir Pegiel | 10/10 | 2913 days | 23% |
| Luiz Noldin | 9/10 | 2913 days | 22% |
| Dana Cranstone | 10/10 | 2914 days | 23% |
| Claudia Schaefer | 9/10 | 2928 days | 22% |
| Adam Pullinger | 9/10 | 2931 days | 22% |
| Kees Mol | 7/10 | 2945 days | 21% |
| Howard Hoshide | 9/10 | 2974 days | 22% |
| Danielle Sandahl | 10/10 | 2974 days | 22% |
| Diego Casanova | 8/10 | 2985 days | 21% |
| Colin Wuerthele | 10/10 | 3005 days | 21% |
| Ronel Coetzer | 9/10 | 3035 days | 21% |
| Marine Audoire | 10/10 | 3187 days | 18% |
| Adda Guðrún | 1/10 | 3188 days | 7% |
| Stacy Johnson | 4/10 | 3188 days | 12% |
| Hedwig Faust | 9/10 | 3188 days | 18% |
| Leisha Saxena | 7/10 | 3195 days | 17% |
| Mathilde | 8/10 | 3201 days | 18% |
| Helene Christensen | 8/10 | 3203 days | 18% |
| Marka Okrutny | 10/10 | 3204 days | 18% |
| Mette Elholm | 9/10 | 3206 days | 18% |
| Olivier Anciaux | 9/10 | 3213 days | 18% |
| Stephen Ophelder | 9/10 | 3220 days | 18% |
| Lauren Goebel | 8/10 | 3220 days | 18% |
| Helena Bond | 8/10 | 3225 days | 18% |
| Michaela Bartotini | 6/10 | 3235 days | 15% |
| Laura Schafer | 9/10 | 3238 days | 17% |
| Brianna Burd | 8/10 | 3253 days | 17% |
| Joanna and Shaun | 8/10 | 3260 days | 17% |
| Mikael Persson | 5/10 | 3261 days | 13% |
| Niels Hoogendooen | 9/10 | 3263 days | 17% |
| Alice Melker | 8/10 | 3264 days | 17% |
| Therese and Matthias | 7/10 | 3266 days | 16% |
| Pekka and Jonna | 9/10 | 3270 days | 17% |
| Josephine | 6/10 | 3275 days | 15% |
| Juliette Keyzer | 9/10 | 3277 days | 17% |
| Melissa Thomas | 9/10 | 3279 days | 17% |
| Adrian Pyrke | 8/10 | 3279 days | 17% |
| Jason Simpson | 10/10 | 3279 days | 17% |
| Alejandro Hahn | 9/10 | 3279 days | 17% |
| Malin Meier | 8/10 | 3303 days | 16% |
| Anna and Derck | 7/10 | 3310 days | 15% |
| lucille ramchundra | 8/10 | 3310 days | 16% |
| Iris Gigacher | 9/10 | 3339 days | 16% |
| Tommy Lynch | 8/10 | 3401 days | 15% |
| Benoit Lochin | 9/10 | 3614 days | 12% |
| Lucas Zegarek | 9/10 | 3644 days | 11% |
| Laurie | 9/10 | 3644 days | 11% |
| Alexis Leneveu | 8/10 | 3652 days | 11% |
| Jam Boggomann | 9/10 | 3672 days | 11% |
| tim winders | 9/10 | 3859 days | 8% |
| Xan Northman | 10/10 | 3859 days | 8% |
| Katharina Jacobs | 10/10 | 3890 days | 8% |
| Nick Giangreco | 3/10 | 3890 days | 4% |
| Julia Schabenberger | 8/10 | 3919 days | 7% |
| Alisa | 8/10 | 3919 days | 7% |
| Marie Toulemonde | 9/10 | 3930 days | 7% |
| Laura | 7/10 | 3945 days | 6% |
| Helene Andersen | 9/10 | 3946 days | 7% |
| Stephen Revah | 5/10 | 3948 days | 5% |
| d on amos | 10/10 | 3951 days | 7% |
| Gordon Thomas | 8/10 | 3954 days | 6% |
| Sophie Ball | 9/10 | 3979 days | 6% |
| Alexis Redor | 7/10 | 3982 days | 6% |
| Carina Borho | 8/10 | 3985 days | 6% |
| Markus Spitzmueller | 8/10 | 3986 days | 6% |
| Kristina | 9/10 | 3994 days | 6% |
| Volker | 9/10 | 3994 days | 6% |
| Laura Pleumeekers | 6/10 | 3996 days | 5% |
| Steve Sparkes | 9/10 | 4010 days | 6% |
| Deborah Chan | 9/10 | 4010 days | 6% |
| Matt Cook | 9/10 | 4041 days | 5% |
| philip recordon | 8/10 | 4071 days | 5% |
| Leon | 10/10 | 4102 days | 4% |
| laura porta | 10/10 | 4132 days | 4% |
| NIE SHENGXIAN | 9/10 | 4132 days | 4% |
| gannon murphy | 9/10 | 4224 days | 2% |
| tiny ruins | 10/10 | 4255 days | 2% |
| Don Bennett | 10/10 | 4285 days | 1% |
| Stientje van den Heuvel | 7/10 | 4302 days | 1% |
| Tom Somers | 7/10 | 4302 days | 1% |
| Verena | 8/10 | 4307 days | 1% |
| Anja S | 9/10 | 4307 days | 1% |
| Camille Coombes | 8/10 | 4309 days | 1% |
| Mathieu Maran | 8/10 | 4309 days | 1% |
| Evelina Johansson | 9/10 | 4315 days | 1% |
| Sofia Anderson | 9/10 | 4315 days | 1% |
| Raelene Vine | 7/10 | 4316 days | 1% |
| Rogier Ramaker | 8/10 | 4321 days | 1% |
| Tim Sautter | 4/10 | 4329 days | 0% |
| Dee | 10/10 | 4344 days | 0% |
| Dwharks | 8/10 | 4344 days | 0% |
| marypy | 6/10 | 4344 days | 0% |
| Inge | 9/10 | 4344 days | 0% |
| David Stannard | 10/10 | 4375 days | 0% |
| Daniel Bulach | 9/10 | 4375 days | 0% |
| Martyn Kool | 8/10 | 4392 days | 8% |
| Marieke | 7/10 | 4392 days | 7% |
| colmon | 10/10 | 4406 days | 8% |
| Thibault Bonenfant | 8/10 | 4412 days | 8% |
| Thys | 7/10 | 4418 days | 7% |
| John Freeman | 5/10 | 4422 days | 6% |
| Ton Franke | 8/10 | 4422 days | 8% |
| Michel Vourbraak | 8/10 | 4422 days | 8% |
| foxmccleod | 10/10 | 4436 days | 8% |
| vvarrasso | 5/10 | 4467 days | 6% |
| Pauline_Quentin | 10/10 | 4528 days | 8% |
| jeremyliang | 10/10 | 4559 days | 8% |
| Syarifah | 10/10 | 4589 days | 8% |
| Aggie | 10/10 | 4650 days | 8% |
| nej91 | 9/10 | 4650 days | 8% |
| Markus Frei | 8/10 | 4667 days | 8% |
| Be Groen | 6/10 | 4673 days | 7% |
| mpbiller | 8/10 | 4681 days | 8% |
| Keith Helen | 10/10 | 4681 days | 8% |
| Madeleine Mueller | 8/10 | 4686 days | 8% |
| Daniel & Manuela | 8/10 | 4687 days | 8% |
| Romla | 7/10 | 4688 days | 7% |
| Ronald Veldman | 7/10 | 4688 days | 7% |
| Kasten Madsen | 6/10 | 4690 days | 7% |
| Ryan Pynappels | 7/10 | 4692 days | 7% |
| Melanie | 7/10 | 4693 days | 7% |
| Ivouue & Alex | 9/10 | 4693 days | 8% |
| Houter | 8/10 | 4695 days | 8% |
| Mary Mitchell | 8/10 | 4695 days | 8% |
| Manuela Weber | 4/10 | 4695 days | 5% |
| Kimberley Mills | 8/10 | 4697 days | 8% |
| Jurg Pfaendler | 7/10 | 4698 days | 7% |
| Kim Thorsted | 7/10 | 4704 days | 7% |
| Claudia & Julian | 7/10 | 4708 days | 7% |
| Lotte Foged | 8/10 | 4708 days | 8% |
| Frank & Julia | 8/10 | 4709 days | 8% |
| JulesR | 7/10 | 4710 days | 7% |
| digbe | 8/10 | 4710 days | 8% |
| Marie Frank | 10/10 | 4710 days | 8% |
| Francis Corrigan | 6/10 | 4711 days | 7% |
| Sanne Ta Stroete | 7/10 | 4761 days | 7% |
| Sashia | 8/10 | 4762 days | 8% |
| Mark & Beth Kaufman | 7/10 | 4776 days | 7% |
| Chris Muller | 9/10 | 4776 days | 8% |
| Sarah and Soren | 6/10 | 4778 days | 7% |
| Jan & Marian | 6/10 | 4784 days | 7% |
| David & Mary-Jane Ryder | 8/10 | 4784 days | 8% |
| Michael Muhlwitz | 8/10 | 4787 days | 8% |
| BertvdK | 2/10 | 4802 days | 4% |
| hayleyemery | 10/10 | 4925 days | 8% |
| nwhitehead1 | 10/10 | 4925 days | 8% |
| joeandem | 10/10 | 4955 days | 8% |
| Karen | 9/10 | 4986 days | 8% |
| Stefan Elsenbruch | 7/10 | 5020 days | 7% |
| Thierry Meylan | 8/10 | 5023 days | 8% |
| Maureen Hardy | 3/10 | 5024 days | 4% |
| Sophie Burge | 8/10 | 5024 days | 8% |
| Danielle | 8/10 | 5025 days | 8% |
| Ilse & Thys | 8/10 | 5030 days | 8% |
| Frank & Ruth | 8/10 | 5031 days | 8% |
| Ed Ronan | 6/10 | 5032 days | 7% |
| Thorsten Grocholl | 8/10 | 5034 days | 8% |
| joke | 6/10 | 5034 days | 7% |
| alcatrazz | 3/10 | 5036 days | 4% |
| Monique | 8/10 | 5039 days | 8% |
| Jonathan Cree | 7/10 | 5040 days | 7% |
| Aln | 6/10 | 5041 days | 7% |
| Dave Allen | 5/10 | 5044 days | 6% |
| Victor Lewis | 9/10 | 5044 days | 8% |
| Roman & Esther | 7/10 | 5044 days | 7% |
| Ann-Katrine & Sille | 8/10 | 5045 days | 8% |
| Alan Munday | 8/10 | 5045 days | 8% |
| J van de Vlekkert | 9/10 | 5050 days | 8% |
| Kurmann/Kayser | 8/10 | 5053 days | 8% |
| H Hensen | 8/10 | 5061 days | 8% |
| Laura Hayes | 10/10 | 5062 days | 8% |
| Brian Lind | 8/10 | 5062 days | 8% |
| Angela | 7/10 | 5063 days | 7% |
| Marianne Astorp | 5/10 | 5066 days | 6% |
| Igor Filart | 8/10 | 5070 days | 8% |
| Claire Bulmer | 8/10 | 5070 days | 8% |
| Jan Holger Weib | 8/10 | 5071 days | 8% |
| dodo81 | 9/10 | 5075 days | 8% |
| Michellemarie | 10/10 | 5228 days | 8% |
| rinusm | 8/10 | 5348 days | 8% |
| Kavita | 9/10 | 5351 days | 8% |
| Polil | 7/10 | 5398 days | 7% |
| Andy | 10/10 | 5402 days | 8% |
| Hershell | 5/10 | 5404 days | 6% |
| Peter Schmidt | 5/10 | 5412 days | 6% |
| Schlaepfer | 8/10 | 5414 days | 8% |
| jongejan | 6/10 | 5418 days | 7% |
| Jannievan Osnabrugge | 4/10 | 5422 days | 5% |
| th schuermann | 5/10 | 5422 days | 6% |
| Malcolm Glad | 8/10 | 5425 days | 8% |
| Ronny | 9/10 | 5426 days | 8% |
| Lasse Olesen | 8/10 | 5433 days | 8% |
| Monica and Danie. | 8/10 | 5434 days | 8% |
| Annette Schmitt | 9/10 | 5434 days | 8% |
| Nadine Schaee | 8/10 | 5437 days | 8% |
| uleugel | 4/10 | 5449 days | 5% |
| Beute Jacob | 7/10 | 5453 days | 7% |
| Peter Tres | 8/10 | 5455 days | 8% |
| EA Anders | 4/10 | 5457 days | 5% |
| Astrio Gregersen | 8/10 | 5469 days | 8% |
| mariekef | 9/10 | 5486 days | 8% |
| bertramf | 10/10 | 5487 days | 8% |
| martint | 8/10 | 5495 days | 8% |
| katepat | 8/10 | 5502 days | 8% |
| Anita de Boer | 7/10 | 5504 days | 7% |
| Ulyate | 6/10 | 5513 days | 7% |
| Jeanette Larsen | 7/10 | 5514 days | 7% |
| Sara Reekmans | 9/10 | 5525 days | 8% |
| Emily and Alex | 9/10 | 5529 days | 8% |
| Emear Donnelly | 7/10 | 5667 days | 7% |
| ralphl | 8/10 | 5701 days | 8% |
| RolandV | 9/10 | 5730 days | 8% |
| suet | 7/10 | 5746 days | 7% |
| desl | 7/10 | 5746 days | 7% |
| Sally477 | 9/10 | 5747 days | 8% |
| Marc_N | 8/10 | 5747 days | 8% |
| StefanieA | 3/10 | 5748 days | 4% |
| Jelle | 7/10 | 5749 days | 7% |
| Dave Ashun | 7/10 | 5753 days | 7% |
| Thomas1646 | 8/10 | 5753 days | 8% |
| Lars | 9/10 | 5762 days | 8% |
| SteveW | 9/10 | 5765 days | 8% |
| TobiasK | 8/10 | 5765 days | 8% |
| Rob | 8/10 | 5769 days | 8% |
| Keith | 7/10 | 5770 days | 7% |
| Steve | 9/10 | 5780 days | 8% |
| Heather | 7/10 | 5782 days | 7% |
| Jason | 3/10 | 5785 days | 4% |
| Nikolaj | 9/10 | 5796 days | 8% |
| MattEngland | 9/10 | 5801 days | 8% |
| CharlotteC | 9/10 | 5801 days | 8% |
| SuenSwitzerland | 9/10 | 5805 days | 8% |
| Sheridan Hancock | 10/10 | 5805 days | 8% |
| Henk | 8/10 | 5810 days | 8% |
| Maxim | 9/10 | 5812 days | 8% |
| Rachel | 8/10 | 5812 days | 8% |
| Anna | 7/10 | 5813 days | 7% |
| Thomas | 10/10 | 5814 days | 8% |
| John | 9/10 | 5815 days | 8% |
| Miranda | 9/10 | 5822 days | 8% |
| hanna_and_matt | 10/10 | 5845 days | 8% |
| Jason | 7/10 | 5850 days | 7% |
| Erin | 10/10 | 5897 days | 8% |
| fiona bergin | 10/10 | 5909 days | 8% |
| Anthony | 8/10 | 6126 days | 8% |
| Elizabeth Woodruff | 9/10 | 6126 days | 8% |
| Miranda | 8/10 | 6147 days | 8% |
| Pete | 8/10 | 6235 days | 8% |
| ranker_34 | 8/10 | 6348 days | 8% |
| Jessica Callen | 8/10 | 6471 days | 8% |
| Beth | 8/10 | 6473 days | 8% |
| Fran | 8/10 | 6476 days | 8% |
| John | 9/10 | 6479 days | 8% |
| Jane | 8/10 | 6479 days | 8% |
| Chris | 7/10 | 6483 days | 7% |
| Jacob Mille | 8/10 | 6490 days | 8% |
| Yasmin Michael | 9/10 | 6512 days | 8% |
| Suzy | 7/10 | 6516 days | 7% |
| Janne | 8/10 | 6516 days | 8% |
| Andy | 7/10 | 6518 days | 7% |
| Sandra | 6/10 | 6518 days | 7% |
| Colin | 7/10 | 6520 days | 7% |
| Gillian | 8/10 | 6523 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
5.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.