Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1107 days | 100% |
| Kris Shead | 9/10 | 1777 days | 36% |
| Kevin Mcquade | 9/10 | 1777 days | 36% |
| Hayley | 8/10 | 1808 days | 35% |
| Carlos Pellegrini | 7/10 | 1838 days | 33% |
| Tony S | 9/10 | 1838 days | 35% |
| Ignacio Etchechoury | 9/10 | 1869 days | 35% |
| Mikhail Theodorus | 9/10 | 2022 days | 33% |
| Charlie Baggallay | 10/10 | 2052 days | 33% |
| Fred Conyers | 9/10 | 2052 days | 32% |
| Joze Peres | 3/10 | 2052 days | 18% |
| Michaela | 9/10 | 2111 days | 31% |
| Allison | 1/10 | 2111 days | 13% |
| Rike Pilz | 3/10 | 2111 days | 17% |
| Alice | 1/10 | 2111 days | 13% |
| Keisha Quinn | 10/10 | 2173 days | 31% |
| Laurent AUBERTIN | 8/10 | 2173 days | 30% |
| Esmee | 10/10 | 2173 days | 31% |
| Laura Mayer, Tobias Dürr | 4/10 | 2173 days | 20% |
| Nitasha Rehman | 7/10 | 2203 days | 28% |
| Celeste Schwarz | 7/10 | 2203 days | 28% |
| Jaclyn Mills | 9/10 | 2203 days | 30% |
| Hayley Pickering | 9/10 | 2203 days | 30% |
| Imrich Kiss | 9/10 | 2203 days | 30% |
| borha mohd zain | 1/10 | 2203 days | 12% |
| aLVARO Gonzalez | 10/10 | 2234 days | 30% |
| Suhui Hee | 8/10 | 2234 days | 29% |
| David Coleman | 9/10 | 2234 days | 30% |
| Susan Cook | 9/10 | 2387 days | 28% |
| Mark Fitzpatrick | 6/10 | 2417 days | 24% |
| Trina Ludwig | 8/10 | 2417 days | 27% |
| Katherine Hugh | 10/10 | 2476 days | 27% |
| Jacinta Norton | 8/10 | 2507 days | 26% |
| Heather ryckman | 4/10 | 2507 days | 17% |
| Merrit Savener | 9/10 | 2507 days | 26% |
| Kah Yi Choong | 8/10 | 2507 days | 26% |
| Alexandra Coffey | 10/10 | 2538 days | 26% |
| Matiu Iraia | 9/10 | 2538 days | 26% |
| Laura Elliott | 10/10 | 2568 days | 25% |
| Clint Bradley | 5/10 | 2568 days | 19% |
| Felix Haget | 9/10 | 2568 days | 25% |
| sue Winterton | 8/10 | 2568 days | 25% |
| S H | 3/10 | 2599 days | 14% |
| Olli Jarva | 7/10 | 2599 days | 23% |
| Set Lee Chong | 9/10 | 2660 days | 24% |
| MING HUI FONG | 8/10 | 2721 days | 23% |
| Julie Costa | 9/10 | 2752 days | 23% |
| Medro Brodeur | 9/10 | 2752 days | 23% |
| Ylva Teleman | 10/10 | 2808 days | 22% |
| roger loyer | 8/10 | 2813 days | 21% |
| David Henry | 8/10 | 2813 days | 21% |
| Kilian Frank | 9/10 | 2813 days | 22% |
| Trine and Malin | 9/10 | 2815 days | 22% |
| Katey Bell | 7/10 | 2818 days | 20% |
| Natasha Startup | 10/10 | 2824 days | 22% |
| Ron Hawkins | 10/10 | 2841 days | 22% |
| Ana Masu | 9/10 | 2841 days | 21% |
| Heather Balch | 9/10 | 2841 days | 21% |
| Linda Livett | 9/10 | 2841 days | 21% |
| Lily Bruntsch | 7/10 | 2872 days | 20% |
| Slawomir Pegiel | 10/10 | 2872 days | 21% |
| Luiz Noldin | 9/10 | 2872 days | 21% |
| Dana Cranstone | 10/10 | 2872 days | 21% |
| Claudia Schaefer | 9/10 | 2886 days | 21% |
| Adam Pullinger | 9/10 | 2889 days | 21% |
| Kees Mol | 7/10 | 2903 days | 19% |
| Howard Hoshide | 9/10 | 2933 days | 20% |
| Danielle Sandahl | 10/10 | 2933 days | 20% |
| Diego Casanova | 8/10 | 2943 days | 20% |
| Colin Wuerthele | 10/10 | 2964 days | 20% |
| Ronel Coetzer | 9/10 | 2994 days | 19% |
| Marine Audoire | 10/10 | 3145 days | 17% |
| Adda Guðrún | 1/10 | 3147 days | 7% |
| Stacy Johnson | 4/10 | 3147 days | 11% |
| Hedwig Faust | 9/10 | 3147 days | 17% |
| Leisha Saxena | 7/10 | 3153 days | 16% |
| Mathilde | 8/10 | 3159 days | 17% |
| Helene Christensen | 8/10 | 3161 days | 17% |
| Marka Okrutny | 10/10 | 3162 days | 17% |
| Mette Elholm | 9/10 | 3164 days | 17% |
| Olivier Anciaux | 9/10 | 3171 days | 17% |
| Stephen Ophelder | 9/10 | 3178 days | 17% |
| Lauren Goebel | 8/10 | 3178 days | 16% |
| Helena Bond | 8/10 | 3183 days | 16% |
| Michaela Bartotini | 6/10 | 3193 days | 14% |
| Laura Schafer | 9/10 | 3196 days | 16% |
| Brianna Burd | 8/10 | 3211 days | 16% |
| Joanna and Shaun | 8/10 | 3218 days | 16% |
| Mikael Persson | 5/10 | 3219 days | 12% |
| Niels Hoogendooen | 9/10 | 3221 days | 16% |
| Alice Melker | 8/10 | 3222 days | 16% |
| Therese and Matthias | 7/10 | 3224 days | 15% |
| Pekka and Jonna | 9/10 | 3228 days | 16% |
| Josephine | 6/10 | 3233 days | 14% |
| Juliette Keyzer | 9/10 | 3235 days | 16% |
| Melissa Thomas | 9/10 | 3238 days | 16% |
| Adrian Pyrke | 8/10 | 3238 days | 16% |
| Jason Simpson | 10/10 | 3238 days | 16% |
| Alejandro Hahn | 9/10 | 3238 days | 16% |
| Malin Meier | 8/10 | 3261 days | 15% |
| Anna and Derck | 7/10 | 3268 days | 14% |
| lucille ramchundra | 8/10 | 3269 days | 15% |
| Iris Gigacher | 9/10 | 3297 days | 15% |
| Tommy Lynch | 8/10 | 3360 days | 14% |
| Benoit Lochin | 9/10 | 3572 days | 11% |
| Lucas Zegarek | 9/10 | 3603 days | 11% |
| Laurie | 9/10 | 3603 days | 11% |
| Alexis Leneveu | 8/10 | 3610 days | 11% |
| Jam Boggomann | 9/10 | 3630 days | 10% |
| tim winders | 9/10 | 3817 days | 8% |
| Xan Northman | 10/10 | 3817 days | 8% |
| Katharina Jacobs | 10/10 | 3848 days | 7% |
| Nick Giangreco | 3/10 | 3848 days | 4% |
| Julia Schabenberger | 8/10 | 3877 days | 7% |
| Alisa | 8/10 | 3877 days | 7% |
| Marie Toulemonde | 9/10 | 3888 days | 7% |
| Laura | 7/10 | 3903 days | 6% |
| Helene Andersen | 9/10 | 3904 days | 7% |
| Stephen Revah | 5/10 | 3906 days | 5% |
| d on amos | 10/10 | 3909 days | 7% |
| Gordon Thomas | 8/10 | 3912 days | 6% |
| Sophie Ball | 9/10 | 3937 days | 6% |
| Alexis Redor | 7/10 | 3940 days | 6% |
| Carina Borho | 8/10 | 3943 days | 6% |
| Markus Spitzmueller | 8/10 | 3944 days | 6% |
| Kristina | 9/10 | 3952 days | 6% |
| Volker | 9/10 | 3952 days | 6% |
| Laura Pleumeekers | 6/10 | 3954 days | 5% |
| Steve Sparkes | 9/10 | 3968 days | 6% |
| Deborah Chan | 9/10 | 3968 days | 6% |
| Matt Cook | 9/10 | 3999 days | 5% |
| philip recordon | 8/10 | 4029 days | 5% |
| Leon | 10/10 | 4060 days | 4% |
| laura porta | 10/10 | 4090 days | 4% |
| NIE SHENGXIAN | 9/10 | 4090 days | 4% |
| gannon murphy | 9/10 | 4182 days | 3% |
| tiny ruins | 10/10 | 4213 days | 2% |
| Don Bennett | 10/10 | 4243 days | 2% |
| Stientje van den Heuvel | 7/10 | 4260 days | 2% |
| Tom Somers | 7/10 | 4260 days | 2% |
| Verena | 8/10 | 4265 days | 2% |
| Anja S | 9/10 | 4265 days | 2% |
| Camille Coombes | 8/10 | 4267 days | 2% |
| Mathieu Maran | 8/10 | 4267 days | 2% |
| Evelina Johansson | 9/10 | 4273 days | 1% |
| Sofia Anderson | 9/10 | 4273 days | 1% |
| Raelene Vine | 7/10 | 4274 days | 1% |
| Rogier Ramaker | 8/10 | 4279 days | 1% |
| Tim Sautter | 4/10 | 4287 days | 1% |
| Dee | 10/10 | 4302 days | 1% |
| Dwharks | 8/10 | 4302 days | 1% |
| marypy | 6/10 | 4302 days | 1% |
| Inge | 9/10 | 4302 days | 1% |
| David Stannard | 10/10 | 4333 days | 1% |
| Daniel Bulach | 9/10 | 4333 days | 1% |
| Martyn Kool | 8/10 | 4350 days | 0% |
| Marieke | 7/10 | 4350 days | 0% |
| colmon | 10/10 | 4364 days | 0% |
| Thibault Bonenfant | 8/10 | 4370 days | 0% |
| Thys | 7/10 | 4376 days | 0% |
| John Freeman | 5/10 | 4380 days | 5% |
| Ton Franke | 8/10 | 4380 days | 7% |
| Michel Vourbraak | 8/10 | 4380 days | 7% |
| foxmccleod | 10/10 | 4394 days | 7% |
| vvarrasso | 5/10 | 4425 days | 5% |
| Pauline_Quentin | 10/10 | 4486 days | 7% |
| jeremyliang | 10/10 | 4517 days | 7% |
| Syarifah | 10/10 | 4547 days | 7% |
| Aggie | 10/10 | 4608 days | 7% |
| nej91 | 9/10 | 4608 days | 7% |
| Markus Frei | 8/10 | 4625 days | 7% |
| Be Groen | 6/10 | 4631 days | 6% |
| mpbiller | 8/10 | 4639 days | 7% |
| Keith Helen | 10/10 | 4639 days | 7% |
| Madeleine Mueller | 8/10 | 4644 days | 7% |
| Daniel & Manuela | 8/10 | 4645 days | 7% |
| Romla | 7/10 | 4646 days | 7% |
| Ronald Veldman | 7/10 | 4646 days | 7% |
| Kasten Madsen | 6/10 | 4648 days | 6% |
| Ryan Pynappels | 7/10 | 4650 days | 7% |
| Melanie | 7/10 | 4651 days | 7% |
| Ivouue & Alex | 9/10 | 4651 days | 7% |
| Houter | 8/10 | 4653 days | 7% |
| Mary Mitchell | 8/10 | 4653 days | 7% |
| Manuela Weber | 4/10 | 4653 days | 5% |
| Kimberley Mills | 8/10 | 4655 days | 7% |
| Jurg Pfaendler | 7/10 | 4656 days | 7% |
| Kim Thorsted | 7/10 | 4662 days | 7% |
| Claudia & Julian | 7/10 | 4666 days | 7% |
| Lotte Foged | 8/10 | 4666 days | 7% |
| Frank & Julia | 8/10 | 4667 days | 7% |
| JulesR | 7/10 | 4668 days | 7% |
| digbe | 8/10 | 4668 days | 7% |
| Marie Frank | 10/10 | 4668 days | 7% |
| Francis Corrigan | 6/10 | 4669 days | 6% |
| Sanne Ta Stroete | 7/10 | 4719 days | 7% |
| Sashia | 8/10 | 4720 days | 7% |
| Mark & Beth Kaufman | 7/10 | 4734 days | 7% |
| Chris Muller | 9/10 | 4734 days | 7% |
| Sarah and Soren | 6/10 | 4736 days | 6% |
| Jan & Marian | 6/10 | 4742 days | 6% |
| David & Mary-Jane Ryder | 8/10 | 4742 days | 7% |
| Michael Muhlwitz | 8/10 | 4745 days | 7% |
| BertvdK | 2/10 | 4760 days | 3% |
| hayleyemery | 10/10 | 4883 days | 7% |
| nwhitehead1 | 10/10 | 4883 days | 7% |
| joeandem | 10/10 | 4913 days | 7% |
| Karen | 9/10 | 4944 days | 7% |
| Stefan Elsenbruch | 7/10 | 4978 days | 7% |
| Thierry Meylan | 8/10 | 4981 days | 7% |
| Maureen Hardy | 3/10 | 4982 days | 4% |
| Sophie Burge | 8/10 | 4982 days | 7% |
| Danielle | 8/10 | 4983 days | 7% |
| Ilse & Thys | 8/10 | 4988 days | 7% |
| Frank & Ruth | 8/10 | 4989 days | 7% |
| Ed Ronan | 6/10 | 4990 days | 6% |
| Thorsten Grocholl | 8/10 | 4992 days | 7% |
| joke | 6/10 | 4992 days | 6% |
| alcatrazz | 3/10 | 4994 days | 4% |
| Monique | 8/10 | 4997 days | 7% |
| Jonathan Cree | 7/10 | 4998 days | 7% |
| Aln | 6/10 | 4999 days | 6% |
| Dave Allen | 5/10 | 5002 days | 5% |
| Victor Lewis | 9/10 | 5002 days | 7% |
| Roman & Esther | 7/10 | 5002 days | 7% |
| Ann-Katrine & Sille | 8/10 | 5003 days | 7% |
| Alan Munday | 8/10 | 5003 days | 7% |
| J van de Vlekkert | 9/10 | 5008 days | 7% |
| Kurmann/Kayser | 8/10 | 5011 days | 7% |
| H Hensen | 8/10 | 5019 days | 7% |
| Laura Hayes | 10/10 | 5020 days | 7% |
| Brian Lind | 8/10 | 5020 days | 7% |
| Angela | 7/10 | 5021 days | 7% |
| Marianne Astorp | 5/10 | 5024 days | 5% |
| Igor Filart | 8/10 | 5028 days | 7% |
| Claire Bulmer | 8/10 | 5028 days | 7% |
| Jan Holger Weib | 8/10 | 5029 days | 7% |
| dodo81 | 9/10 | 5033 days | 7% |
| Michellemarie | 10/10 | 5186 days | 7% |
| rinusm | 8/10 | 5306 days | 7% |
| Kavita | 9/10 | 5309 days | 7% |
| Polil | 7/10 | 5356 days | 7% |
| Andy | 10/10 | 5360 days | 7% |
| Hershell | 5/10 | 5362 days | 5% |
| Peter Schmidt | 5/10 | 5370 days | 5% |
| Schlaepfer | 8/10 | 5372 days | 7% |
| jongejan | 6/10 | 5376 days | 6% |
| Jannievan Osnabrugge | 4/10 | 5380 days | 5% |
| th schuermann | 5/10 | 5380 days | 5% |
| Malcolm Glad | 8/10 | 5383 days | 7% |
| Ronny | 9/10 | 5384 days | 7% |
| Lasse Olesen | 8/10 | 5391 days | 7% |
| Monica and Danie. | 8/10 | 5392 days | 7% |
| Annette Schmitt | 9/10 | 5392 days | 7% |
| Nadine Schaee | 8/10 | 5395 days | 7% |
| uleugel | 4/10 | 5407 days | 5% |
| Beute Jacob | 7/10 | 5411 days | 7% |
| Peter Tres | 8/10 | 5413 days | 7% |
| EA Anders | 4/10 | 5415 days | 5% |
| Astrio Gregersen | 8/10 | 5427 days | 7% |
| mariekef | 9/10 | 5444 days | 7% |
| bertramf | 10/10 | 5445 days | 7% |
| martint | 8/10 | 5453 days | 7% |
| katepat | 8/10 | 5460 days | 7% |
| Anita de Boer | 7/10 | 5462 days | 7% |
| Ulyate | 6/10 | 5471 days | 6% |
| Jeanette Larsen | 7/10 | 5472 days | 7% |
| Sara Reekmans | 9/10 | 5483 days | 7% |
| Emily and Alex | 9/10 | 5487 days | 7% |
| Emear Donnelly | 7/10 | 5625 days | 7% |
| ralphl | 8/10 | 5659 days | 7% |
| RolandV | 9/10 | 5688 days | 7% |
| suet | 7/10 | 5704 days | 7% |
| desl | 7/10 | 5704 days | 7% |
| Sally477 | 9/10 | 5705 days | 7% |
| Marc_N | 8/10 | 5705 days | 7% |
| StefanieA | 3/10 | 5706 days | 4% |
| Jelle | 7/10 | 5707 days | 7% |
| Dave Ashun | 7/10 | 5711 days | 7% |
| Thomas1646 | 8/10 | 5711 days | 7% |
| Lars | 9/10 | 5721 days | 7% |
| SteveW | 9/10 | 5723 days | 7% |
| TobiasK | 8/10 | 5723 days | 7% |
| Rob | 8/10 | 5728 days | 7% |
| Keith | 7/10 | 5729 days | 7% |
| Steve | 9/10 | 5738 days | 7% |
| Heather | 7/10 | 5741 days | 7% |
| Jason | 3/10 | 5744 days | 4% |
| Nikolaj | 9/10 | 5755 days | 7% |
| MattEngland | 9/10 | 5759 days | 7% |
| CharlotteC | 9/10 | 5759 days | 7% |
| SuenSwitzerland | 9/10 | 5763 days | 7% |
| Sheridan Hancock | 10/10 | 5763 days | 7% |
| Henk | 8/10 | 5769 days | 7% |
| Maxim | 9/10 | 5771 days | 7% |
| Rachel | 8/10 | 5771 days | 7% |
| Anna | 7/10 | 5772 days | 7% |
| Thomas | 10/10 | 5773 days | 7% |
| John | 9/10 | 5774 days | 7% |
| Miranda | 9/10 | 5781 days | 7% |
| hanna_and_matt | 10/10 | 5804 days | 7% |
| Jason | 7/10 | 5809 days | 7% |
| Erin | 10/10 | 5855 days | 7% |
| fiona bergin | 10/10 | 5868 days | 7% |
| Anthony | 8/10 | 6084 days | 7% |
| Elizabeth Woodruff | 9/10 | 6084 days | 7% |
| Miranda | 8/10 | 6105 days | 7% |
| Pete | 8/10 | 6193 days | 7% |
| ranker_34 | 8/10 | 6306 days | 7% |
| Jessica Callen | 8/10 | 6429 days | 7% |
| Beth | 8/10 | 6431 days | 7% |
| Fran | 8/10 | 6434 days | 7% |
| John | 9/10 | 6437 days | 7% |
| Jane | 8/10 | 6437 days | 7% |
| Chris | 7/10 | 6441 days | 7% |
| Jacob Mille | 8/10 | 6448 days | 7% |
| Yasmin Michael | 9/10 | 6470 days | 7% |
| Suzy | 7/10 | 6474 days | 7% |
| Janne | 8/10 | 6474 days | 7% |
| Andy | 7/10 | 6476 days | 7% |
| Sandra | 6/10 | 6476 days | 6% |
| Colin | 7/10 | 6478 days | 7% |
| Gillian | 8/10 | 6481 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.99% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 45 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.93% |
| 198 | -3.95% |
| 199 | -3.97% |
| 200 | -3.99% |
| 201 | -4.01% |
| 202 | -4.03% |
| 203 | -4.05% |
| … | … |
Balancing Adjustment
5.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.