Back

Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Spaceships

Valid Reviews

323 Valid Reviews

The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 323 valid reviews:

Rating Count Percentage
10/10 46
14%
9/10 87
27%
8/10 94
29%
7/10 48
15%
6/10 16
5%
5/10 10
3%
4/10 8
2%
3/10 8
2%
2/10 1
0%
1/10 5
2%

78.64% Average

The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

199 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 199 face-to-face reviews:

Rating Count Percentage
10/10 10
5%
9/10 42
21%
8/10 76
38%
7/10 41
21%
6/10 14
7%
5/10 7
4%
4/10 5
3%
3/10 4
2%
2/10 0
0%
1/10 0
0%

76.58% Average

The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.41%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stephania Zambrano 1/10 1054 days 100%
Kris Shead 9/10 1723 days 35%
Kevin Mcquade 9/10 1723 days 35%
Hayley 8/10 1755 days 33%
Carlos Pellegrini 7/10 1784 days 30%
Tony S 9/10 1784 days 32%
Ignacio Etchechoury 9/10 1815 days 31%
Mikhail Theodorus 9/10 1968 days 30%
Charlie Baggallay 10/10 1998 days 29%
Fred Conyers 9/10 1998 days 29%
Joze Peres 3/10 1999 days 16%
Michaela 9/10 2058 days 28%
Allison 1/10 2058 days 12%
Rike Pilz 3/10 2058 days 16%
Alice 1/10 2058 days 12%
Keisha Quinn 10/10 2119 days 28%
Laurent AUBERTIN 8/10 2119 days 27%
Esmee 10/10 2120 days 28%
Laura Mayer, Tobias Dürr 4/10 2120 days 18%
Nitasha Rehman 7/10 2149 days 26%
Celeste Schwarz 7/10 2149 days 26%
Jaclyn Mills 9/10 2149 days 27%
Hayley Pickering 9/10 2149 days 27%
Imrich Kiss 9/10 2150 days 27%
borha mohd zain 1/10 2150 days 11%
aLVARO Gonzalez 10/10 2180 days 27%
Suhui Hee 8/10 2180 days 27%
David Coleman 9/10 2180 days 27%
Susan Cook 9/10 2333 days 25%
Mark Fitzpatrick 6/10 2363 days 21%
Trina Ludwig 8/10 2363 days 24%
Katherine Hugh 10/10 2422 days 24%
Jacinta Norton 8/10 2453 days 23%
Heather ryckman 4/10 2453 days 16%
Merrit Savener 9/10 2453 days 24%
Kah Yi Choong 8/10 2453 days 23%
Alexandra Coffey 10/10 2484 days 23%
Matiu Iraia 9/10 2484 days 23%
Laura Elliott 10/10 2514 days 23%
Clint Bradley 5/10 2514 days 18%
Felix Haget 9/10 2514 days 23%
sue Winterton 8/10 2514 days 23%
S H 3/10 2545 days 12%
Olli Jarva 7/10 2545 days 21%
Set Lee Chong 9/10 2606 days 22%
MING HUI FONG 8/10 2667 days 21%
Julie Costa 9/10 2698 days 21%
Medro Brodeur 9/10 2698 days 21%
Ylva Teleman 10/10 2755 days 20%
roger loyer 8/10 2759 days 20%
David Henry 8/10 2759 days 20%
Kilian Frank 9/10 2759 days 20%
Trine and Malin 9/10 2762 days 20%
Katey Bell 7/10 2765 days 19%
Natasha Startup 10/10 2771 days 20%
Ron Hawkins 10/10 2787 days 20%
Ana Masu 9/10 2787 days 19%
Heather Balch 9/10 2787 days 19%
Linda Livett 9/10 2787 days 19%
Lily Bruntsch 7/10 2818 days 18%
Slawomir Pegiel 10/10 2818 days 19%
Luiz Noldin 9/10 2818 days 19%
Dana Cranstone 10/10 2819 days 19%
Claudia Schaefer 9/10 2833 days 19%
Adam Pullinger 9/10 2836 days 19%
Kees Mol 7/10 2850 days 18%
Howard Hoshide 9/10 2879 days 18%
Danielle Sandahl 10/10 2879 days 19%
Diego Casanova 8/10 2890 days 18%
Colin Wuerthele 10/10 2910 days 18%
Ronel Coetzer 9/10 2940 days 18%
Marine Audoire 10/10 3092 days 16%
Adda Guðrún 1/10 3093 days 6%
Stacy Johnson 4/10 3093 days 10%
Hedwig Faust 9/10 3093 days 16%
Leisha Saxena 7/10 3100 days 15%
Mathilde 8/10 3106 days 15%
Helene Christensen 8/10 3108 days 15%
Marka Okrutny 10/10 3109 days 16%
Mette Elholm 9/10 3111 days 16%
Olivier Anciaux 9/10 3118 days 15%
Stephen Ophelder 9/10 3125 days 15%
Lauren Goebel 8/10 3125 days 15%
Helena Bond 8/10 3130 days 15%
Michaela Bartotini 6/10 3140 days 13%
Laura Schafer 9/10 3143 days 15%
Brianna Burd 8/10 3158 days 15%
Joanna and Shaun 8/10 3165 days 15%
Mikael Persson 5/10 3166 days 11%
Niels Hoogendooen 9/10 3168 days 15%
Alice Melker 8/10 3169 days 15%
Therese and Matthias 7/10 3171 days 14%
Pekka and Jonna 9/10 3175 days 15%
Josephine 6/10 3180 days 13%
Juliette Keyzer 9/10 3182 days 15%
Melissa Thomas 9/10 3184 days 15%
Adrian Pyrke 8/10 3184 days 14%
Jason Simpson 10/10 3184 days 15%
Alejandro Hahn 9/10 3184 days 15%
Malin Meier 8/10 3208 days 14%
Anna and Derck 7/10 3215 days 13%
lucille ramchundra 8/10 3215 days 14%
Iris Gigacher 9/10 3244 days 14%
Tommy Lynch 8/10 3306 days 13%
Benoit Lochin 9/10 3519 days 10%
Lucas Zegarek 9/10 3549 days 10%
Laurie 9/10 3549 days 10%
Alexis Leneveu 8/10 3557 days 10%
Jam Boggomann 9/10 3577 days 10%
tim winders 9/10 3764 days 7%
Xan Northman 10/10 3764 days 8%
Katharina Jacobs 10/10 3795 days 7%
Nick Giangreco 3/10 3795 days 4%
Julia Schabenberger 8/10 3824 days 7%
Alisa 8/10 3824 days 7%
Marie Toulemonde 9/10 3835 days 7%
Laura 7/10 3850 days 6%
Helene Andersen 9/10 3851 days 6%
Stephen Revah 5/10 3853 days 5%
d on amos 10/10 3856 days 6%
Gordon Thomas 8/10 3859 days 6%
Sophie Ball 9/10 3884 days 6%
Alexis Redor 7/10 3887 days 6%
Carina Borho 8/10 3890 days 6%
Markus Spitzmueller 8/10 3891 days 6%
Kristina 9/10 3899 days 6%
Volker 9/10 3899 days 6%
Laura Pleumeekers 6/10 3901 days 5%
Steve Sparkes 9/10 3915 days 6%
Deborah Chan 9/10 3915 days 6%
Matt Cook 9/10 3946 days 5%
philip recordon 8/10 3976 days 5%
Leon 10/10 4007 days 5%
laura porta 10/10 4037 days 4%
NIE SHENGXIAN 9/10 4037 days 4%
gannon murphy 9/10 4129 days 3%
tiny ruins 10/10 4160 days 3%
Don Bennett 10/10 4190 days 2%
Stientje van den Heuvel 7/10 4207 days 2%
Tom Somers 7/10 4207 days 2%
Verena 8/10 4212 days 2%
Anja S 9/10 4212 days 2%
Camille Coombes 8/10 4214 days 2%
Mathieu Maran 8/10 4214 days 2%
Evelina Johansson 9/10 4220 days 2%
Sofia Anderson 9/10 4220 days 2%
Raelene Vine 7/10 4221 days 2%
Rogier Ramaker 8/10 4226 days 2%
Tim Sautter 4/10 4234 days 1%
Dee 10/10 4249 days 2%
Dwharks 8/10 4249 days 2%
marypy 6/10 4249 days 1%
Inge 9/10 4249 days 2%
David Stannard 10/10 4280 days 1%
Daniel Bulach 9/10 4280 days 1%
Martyn Kool 8/10 4297 days 1%
Marieke 7/10 4297 days 1%
colmon 10/10 4311 days 1%
Thibault Bonenfant 8/10 4317 days 1%
Thys 7/10 4323 days 1%
John Freeman 5/10 4327 days 0%
Ton Franke 8/10 4327 days 1%
Michel Vourbraak 8/10 4327 days 1%
foxmccleod 10/10 4341 days 0%
vvarrasso 5/10 4372 days 0%
Pauline_Quentin 10/10 4433 days 6%
jeremyliang 10/10 4464 days 6%
Syarifah 10/10 4494 days 6%
Aggie 10/10 4555 days 6%
nej91 9/10 4555 days 6%
Markus Frei 8/10 4572 days 6%
Be Groen 6/10 4578 days 5%
mpbiller 8/10 4586 days 6%
Keith Helen 10/10 4586 days 6%
Madeleine Mueller 8/10 4591 days 6%
Daniel & Manuela 8/10 4592 days 6%
Romla 7/10 4593 days 6%
Ronald Veldman 7/10 4593 days 6%
Kasten Madsen 6/10 4595 days 5%
Ryan Pynappels 7/10 4597 days 6%
Melanie 7/10 4598 days 6%
Ivouue & Alex 9/10 4598 days 6%
Houter 8/10 4600 days 6%
Mary Mitchell 8/10 4600 days 6%
Manuela Weber 4/10 4600 days 4%
Kimberley Mills 8/10 4602 days 6%
Jurg Pfaendler 7/10 4603 days 6%
Kim Thorsted 7/10 4609 days 6%
Claudia & Julian 7/10 4613 days 6%
Lotte Foged 8/10 4613 days 6%
Frank & Julia 8/10 4614 days 6%
JulesR 7/10 4615 days 6%
digbe 8/10 4615 days 6%
Marie Frank 10/10 4615 days 6%
Francis Corrigan 6/10 4616 days 5%
Sanne Ta Stroete 7/10 4666 days 6%
Sashia 8/10 4667 days 6%
Mark & Beth Kaufman 7/10 4681 days 6%
Chris Muller 9/10 4681 days 6%
Sarah and Soren 6/10 4683 days 5%
Jan & Marian 6/10 4689 days 5%
David & Mary-Jane Ryder 8/10 4689 days 6%
Michael Muhlwitz 8/10 4692 days 6%
BertvdK 2/10 4707 days 3%
hayleyemery 10/10 4830 days 6%
nwhitehead1 10/10 4830 days 6%
joeandem 10/10 4860 days 6%
Karen 9/10 4891 days 6%
Stefan Elsenbruch 7/10 4925 days 6%
Thierry Meylan 8/10 4928 days 6%
Maureen Hardy 3/10 4929 days 3%
Sophie Burge 8/10 4929 days 6%
Danielle 8/10 4930 days 6%
Ilse & Thys 8/10 4935 days 6%
Frank & Ruth 8/10 4936 days 6%
Ed Ronan 6/10 4937 days 5%
Thorsten Grocholl 8/10 4939 days 6%
joke 6/10 4939 days 5%
alcatrazz 3/10 4941 days 3%
Monique 8/10 4944 days 6%
Jonathan Cree 7/10 4945 days 6%
Aln 6/10 4946 days 5%
Dave Allen 5/10 4949 days 5%
Victor Lewis 9/10 4949 days 6%
Roman & Esther 7/10 4949 days 6%
Ann-Katrine & Sille 8/10 4950 days 6%
Alan Munday 8/10 4950 days 6%
J van de Vlekkert 9/10 4955 days 6%
Kurmann/Kayser 8/10 4958 days 6%
H Hensen 8/10 4966 days 6%
Laura Hayes 10/10 4967 days 6%
Brian Lind 8/10 4967 days 6%
Angela 7/10 4968 days 6%
Marianne Astorp 5/10 4971 days 5%
Igor Filart 8/10 4975 days 6%
Claire Bulmer 8/10 4975 days 6%
Jan Holger Weib 8/10 4976 days 6%
dodo81 9/10 4980 days 6%
Michellemarie 10/10 5133 days 6%
rinusm 8/10 5253 days 6%
Kavita 9/10 5256 days 6%
Polil 7/10 5303 days 6%
Andy 10/10 5307 days 6%
Hershell 5/10 5309 days 5%
Peter Schmidt 5/10 5317 days 5%
Schlaepfer 8/10 5319 days 6%
jongejan 6/10 5323 days 5%
Jannievan Osnabrugge 4/10 5327 days 4%
th schuermann 5/10 5327 days 5%
Malcolm Glad 8/10 5330 days 6%
Ronny 9/10 5331 days 6%
Lasse Olesen 8/10 5338 days 6%
Monica and Danie. 8/10 5339 days 6%
Annette Schmitt 9/10 5339 days 6%
Nadine Schaee 8/10 5342 days 6%
uleugel 4/10 5354 days 4%
Beute Jacob 7/10 5358 days 6%
Peter Tres 8/10 5360 days 6%
EA Anders 4/10 5362 days 4%
Astrio Gregersen 8/10 5374 days 6%
mariekef 9/10 5391 days 6%
bertramf 10/10 5392 days 6%
martint 8/10 5400 days 6%
katepat 8/10 5407 days 6%
Anita de Boer 7/10 5409 days 6%
Ulyate 6/10 5418 days 5%
Jeanette Larsen 7/10 5419 days 6%
Sara Reekmans 9/10 5430 days 6%
Emily and Alex 9/10 5434 days 6%
Emear Donnelly 7/10 5572 days 6%
ralphl 8/10 5606 days 6%
RolandV 9/10 5635 days 6%
suet 7/10 5651 days 6%
desl 7/10 5651 days 6%
Sally477 9/10 5652 days 6%
Marc_N 8/10 5652 days 6%
StefanieA 3/10 5653 days 3%
Jelle 7/10 5654 days 6%
Dave Ashun 7/10 5658 days 6%
Thomas1646 8/10 5658 days 6%
Lars 9/10 5667 days 6%
SteveW 9/10 5670 days 6%
TobiasK 8/10 5670 days 6%
Rob 8/10 5674 days 6%
Keith 7/10 5675 days 6%
Steve 9/10 5685 days 6%
Heather 7/10 5687 days 6%
Jason 3/10 5690 days 3%
Nikolaj 9/10 5701 days 6%
MattEngland 9/10 5706 days 6%
CharlotteC 9/10 5706 days 6%
SuenSwitzerland 9/10 5710 days 6%
Sheridan Hancock 10/10 5710 days 6%
Henk 8/10 5715 days 6%
Maxim 9/10 5717 days 6%
Rachel 8/10 5717 days 6%
Anna 7/10 5718 days 6%
Thomas 10/10 5719 days 6%
John 9/10 5720 days 6%
Miranda 9/10 5727 days 6%
hanna_and_matt 10/10 5750 days 6%
Jason 7/10 5755 days 6%
Erin 10/10 5802 days 6%
fiona bergin 10/10 5814 days 6%
Anthony 8/10 6031 days 6%
Elizabeth Woodruff 9/10 6031 days 6%
Miranda 8/10 6052 days 6%
Pete 8/10 6140 days 6%
ranker_34 8/10 6253 days 6%
Jessica Callen 8/10 6376 days 6%
Beth 8/10 6378 days 6%
Fran 8/10 6381 days 6%
John 9/10 6384 days 6%
Jane 8/10 6384 days 6%
Chris 7/10 6388 days 6%
Jacob Mille 8/10 6395 days 6%
Yasmin Michael 9/10 6417 days 6%
Suzy 7/10 6421 days 6%
Janne 8/10 6421 days 6%
Andy 7/10 6423 days 6%
Sandra 6/10 6423 days 5%
Colin 7/10 6425 days 6%
Gillian 8/10 6428 days 6%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 74 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.01%
198 -3.02%
199 -3.04%
200 -3.05%
201 -3.07%
202 -3.08%
203 -3.10%
… …

Balancing Adjustment

5.33% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

66%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.