G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1118 days | 100% |
| Kris Shead | 9/10 | 1788 days | 37% |
| Kevin Mcquade | 9/10 | 1788 days | 37% |
| Hayley | 8/10 | 1819 days | 36% |
| Carlos Pellegrini | 7/10 | 1849 days | 34% |
| Tony S | 9/10 | 1849 days | 36% |
| Ignacio Etchechoury | 9/10 | 1880 days | 36% |
| Mikhail Theodorus | 9/10 | 2033 days | 33% |
| Charlie Baggallay | 10/10 | 2063 days | 33% |
| Fred Conyers | 9/10 | 2063 days | 33% |
| Joze Peres | 3/10 | 2063 days | 18% |
| Michaela | 9/10 | 2122 days | 32% |
| Allison | 1/10 | 2122 days | 13% |
| Rike Pilz | 3/10 | 2122 days | 18% |
| Alice | 1/10 | 2122 days | 13% |
| Keisha Quinn | 10/10 | 2184 days | 32% |
| Laurent AUBERTIN | 8/10 | 2184 days | 31% |
| Esmee | 10/10 | 2184 days | 32% |
| Laura Mayer, Tobias Dürr | 4/10 | 2184 days | 21% |
| Nitasha Rehman | 7/10 | 2214 days | 29% |
| Celeste Schwarz | 7/10 | 2214 days | 29% |
| Jaclyn Mills | 9/10 | 2214 days | 31% |
| Hayley Pickering | 9/10 | 2214 days | 31% |
| Imrich Kiss | 9/10 | 2214 days | 31% |
| borha mohd zain | 1/10 | 2214 days | 13% |
| aLVARO Gonzalez | 10/10 | 2245 days | 31% |
| Suhui Hee | 8/10 | 2245 days | 30% |
| David Coleman | 9/10 | 2245 days | 30% |
| Susan Cook | 9/10 | 2398 days | 28% |
| Mark Fitzpatrick | 6/10 | 2428 days | 24% |
| Trina Ludwig | 8/10 | 2428 days | 27% |
| Katherine Hugh | 10/10 | 2487 days | 27% |
| Jacinta Norton | 8/10 | 2518 days | 26% |
| Heather ryckman | 4/10 | 2518 days | 17% |
| Merrit Savener | 9/10 | 2518 days | 26% |
| Kah Yi Choong | 8/10 | 2518 days | 26% |
| Alexandra Coffey | 10/10 | 2549 days | 26% |
| Matiu Iraia | 9/10 | 2549 days | 26% |
| Laura Elliott | 10/10 | 2579 days | 26% |
| Clint Bradley | 5/10 | 2579 days | 20% |
| Felix Haget | 9/10 | 2579 days | 26% |
| sue Winterton | 8/10 | 2579 days | 25% |
| S H | 3/10 | 2610 days | 14% |
| Olli Jarva | 7/10 | 2610 days | 24% |
| Set Lee Chong | 9/10 | 2671 days | 24% |
| MING HUI FONG | 8/10 | 2732 days | 23% |
| Julie Costa | 9/10 | 2763 days | 23% |
| Medro Brodeur | 9/10 | 2763 days | 23% |
| Ylva Teleman | 10/10 | 2819 days | 22% |
| roger loyer | 8/10 | 2824 days | 22% |
| David Henry | 8/10 | 2824 days | 22% |
| Kilian Frank | 9/10 | 2824 days | 22% |
| Trine and Malin | 9/10 | 2826 days | 22% |
| Katey Bell | 7/10 | 2829 days | 21% |
| Natasha Startup | 10/10 | 2835 days | 22% |
| Ron Hawkins | 10/10 | 2852 days | 22% |
| Ana Masu | 9/10 | 2852 days | 22% |
| Heather Balch | 9/10 | 2852 days | 22% |
| Linda Livett | 9/10 | 2852 days | 22% |
| Lily Bruntsch | 7/10 | 2883 days | 20% |
| Slawomir Pegiel | 10/10 | 2883 days | 21% |
| Luiz Noldin | 9/10 | 2883 days | 21% |
| Dana Cranstone | 10/10 | 2883 days | 21% |
| Claudia Schaefer | 9/10 | 2897 days | 21% |
| Adam Pullinger | 9/10 | 2900 days | 21% |
| Kees Mol | 7/10 | 2914 days | 20% |
| Howard Hoshide | 9/10 | 2944 days | 20% |
| Danielle Sandahl | 10/10 | 2944 days | 21% |
| Diego Casanova | 8/10 | 2954 days | 20% |
| Colin Wuerthele | 10/10 | 2975 days | 20% |
| Ronel Coetzer | 9/10 | 3005 days | 20% |
| Marine Audoire | 10/10 | 3156 days | 18% |
| Adda Guðrún | 1/10 | 3158 days | 7% |
| Stacy Johnson | 4/10 | 3158 days | 11% |
| Hedwig Faust | 9/10 | 3158 days | 17% |
| Leisha Saxena | 7/10 | 3164 days | 16% |
| Mathilde | 8/10 | 3170 days | 17% |
| Helene Christensen | 8/10 | 3172 days | 17% |
| Marka Okrutny | 10/10 | 3173 days | 17% |
| Mette Elholm | 9/10 | 3175 days | 17% |
| Olivier Anciaux | 9/10 | 3182 days | 17% |
| Stephen Ophelder | 9/10 | 3189 days | 17% |
| Lauren Goebel | 8/10 | 3189 days | 17% |
| Helena Bond | 8/10 | 3194 days | 17% |
| Michaela Bartotini | 6/10 | 3204 days | 15% |
| Laura Schafer | 9/10 | 3207 days | 17% |
| Brianna Burd | 8/10 | 3222 days | 16% |
| Joanna and Shaun | 8/10 | 3229 days | 16% |
| Mikael Persson | 5/10 | 3230 days | 13% |
| Niels Hoogendooen | 9/10 | 3232 days | 16% |
| Alice Melker | 8/10 | 3233 days | 16% |
| Therese and Matthias | 7/10 | 3235 days | 15% |
| Pekka and Jonna | 9/10 | 3239 days | 16% |
| Josephine | 6/10 | 3244 days | 14% |
| Juliette Keyzer | 9/10 | 3246 days | 16% |
| Melissa Thomas | 9/10 | 3249 days | 16% |
| Adrian Pyrke | 8/10 | 3249 days | 16% |
| Jason Simpson | 10/10 | 3249 days | 16% |
| Alejandro Hahn | 9/10 | 3249 days | 16% |
| Malin Meier | 8/10 | 3272 days | 16% |
| Anna and Derck | 7/10 | 3279 days | 15% |
| lucille ramchundra | 8/10 | 3280 days | 15% |
| Iris Gigacher | 9/10 | 3308 days | 15% |
| Tommy Lynch | 8/10 | 3371 days | 14% |
| Benoit Lochin | 9/10 | 3583 days | 11% |
| Lucas Zegarek | 9/10 | 3614 days | 11% |
| Laurie | 9/10 | 3614 days | 11% |
| Alexis Leneveu | 8/10 | 3621 days | 11% |
| Jam Boggomann | 9/10 | 3641 days | 10% |
| tim winders | 9/10 | 3828 days | 8% |
| Xan Northman | 10/10 | 3828 days | 8% |
| Katharina Jacobs | 10/10 | 3859 days | 7% |
| Nick Giangreco | 3/10 | 3859 days | 4% |
| Julia Schabenberger | 8/10 | 3888 days | 7% |
| Alisa | 8/10 | 3888 days | 7% |
| Marie Toulemonde | 9/10 | 3899 days | 7% |
| Laura | 7/10 | 3914 days | 6% |
| Helene Andersen | 9/10 | 3915 days | 7% |
| Stephen Revah | 5/10 | 3917 days | 5% |
| d on amos | 10/10 | 3920 days | 7% |
| Gordon Thomas | 8/10 | 3923 days | 6% |
| Sophie Ball | 9/10 | 3948 days | 6% |
| Alexis Redor | 7/10 | 3951 days | 6% |
| Carina Borho | 8/10 | 3954 days | 6% |
| Markus Spitzmueller | 8/10 | 3955 days | 6% |
| Kristina | 9/10 | 3963 days | 6% |
| Volker | 9/10 | 3963 days | 6% |
| Laura Pleumeekers | 6/10 | 3965 days | 5% |
| Steve Sparkes | 9/10 | 3979 days | 6% |
| Deborah Chan | 9/10 | 3979 days | 6% |
| Matt Cook | 9/10 | 4010 days | 5% |
| philip recordon | 8/10 | 4040 days | 5% |
| Leon | 10/10 | 4071 days | 4% |
| laura porta | 10/10 | 4101 days | 4% |
| NIE SHENGXIAN | 9/10 | 4101 days | 4% |
| gannon murphy | 9/10 | 4193 days | 3% |
| tiny ruins | 10/10 | 4224 days | 2% |
| Don Bennett | 10/10 | 4254 days | 2% |
| Stientje van den Heuvel | 7/10 | 4271 days | 1% |
| Tom Somers | 7/10 | 4271 days | 1% |
| Verena | 8/10 | 4276 days | 1% |
| Anja S | 9/10 | 4276 days | 1% |
| Camille Coombes | 8/10 | 4278 days | 1% |
| Mathieu Maran | 8/10 | 4278 days | 1% |
| Evelina Johansson | 9/10 | 4284 days | 1% |
| Sofia Anderson | 9/10 | 4284 days | 1% |
| Raelene Vine | 7/10 | 4285 days | 1% |
| Rogier Ramaker | 8/10 | 4290 days | 1% |
| Tim Sautter | 4/10 | 4298 days | 1% |
| Dee | 10/10 | 4313 days | 1% |
| Dwharks | 8/10 | 4313 days | 1% |
| marypy | 6/10 | 4313 days | 1% |
| Inge | 9/10 | 4313 days | 1% |
| David Stannard | 10/10 | 4344 days | 0% |
| Daniel Bulach | 9/10 | 4344 days | 0% |
| Martyn Kool | 8/10 | 4361 days | 0% |
| Marieke | 7/10 | 4361 days | 0% |
| colmon | 10/10 | 4375 days | 0% |
| Thibault Bonenfant | 8/10 | 4381 days | 7% |
| Thys | 7/10 | 4387 days | 7% |
| John Freeman | 5/10 | 4391 days | 6% |
| Ton Franke | 8/10 | 4391 days | 7% |
| Michel Vourbraak | 8/10 | 4391 days | 7% |
| foxmccleod | 10/10 | 4405 days | 7% |
| vvarrasso | 5/10 | 4436 days | 6% |
| Pauline_Quentin | 10/10 | 4497 days | 7% |
| jeremyliang | 10/10 | 4528 days | 7% |
| Syarifah | 10/10 | 4558 days | 7% |
| Aggie | 10/10 | 4619 days | 7% |
| nej91 | 9/10 | 4619 days | 7% |
| Markus Frei | 8/10 | 4636 days | 7% |
| Be Groen | 6/10 | 4642 days | 6% |
| mpbiller | 8/10 | 4650 days | 7% |
| Keith Helen | 10/10 | 4650 days | 7% |
| Madeleine Mueller | 8/10 | 4655 days | 7% |
| Daniel & Manuela | 8/10 | 4656 days | 7% |
| Romla | 7/10 | 4657 days | 7% |
| Ronald Veldman | 7/10 | 4657 days | 7% |
| Kasten Madsen | 6/10 | 4659 days | 6% |
| Ryan Pynappels | 7/10 | 4661 days | 7% |
| Melanie | 7/10 | 4662 days | 7% |
| Ivouue & Alex | 9/10 | 4662 days | 7% |
| Houter | 8/10 | 4664 days | 7% |
| Mary Mitchell | 8/10 | 4664 days | 7% |
| Manuela Weber | 4/10 | 4664 days | 5% |
| Kimberley Mills | 8/10 | 4666 days | 7% |
| Jurg Pfaendler | 7/10 | 4667 days | 7% |
| Kim Thorsted | 7/10 | 4673 days | 7% |
| Claudia & Julian | 7/10 | 4677 days | 7% |
| Lotte Foged | 8/10 | 4677 days | 7% |
| Frank & Julia | 8/10 | 4678 days | 7% |
| JulesR | 7/10 | 4679 days | 7% |
| digbe | 8/10 | 4679 days | 7% |
| Marie Frank | 10/10 | 4679 days | 7% |
| Francis Corrigan | 6/10 | 4680 days | 6% |
| Sanne Ta Stroete | 7/10 | 4730 days | 7% |
| Sashia | 8/10 | 4731 days | 7% |
| Mark & Beth Kaufman | 7/10 | 4745 days | 7% |
| Chris Muller | 9/10 | 4745 days | 7% |
| Sarah and Soren | 6/10 | 4747 days | 6% |
| Jan & Marian | 6/10 | 4753 days | 6% |
| David & Mary-Jane Ryder | 8/10 | 4753 days | 7% |
| Michael Muhlwitz | 8/10 | 4756 days | 7% |
| BertvdK | 2/10 | 4771 days | 3% |
| hayleyemery | 10/10 | 4894 days | 7% |
| nwhitehead1 | 10/10 | 4894 days | 7% |
| joeandem | 10/10 | 4924 days | 7% |
| Karen | 9/10 | 4955 days | 7% |
| Stefan Elsenbruch | 7/10 | 4989 days | 7% |
| Thierry Meylan | 8/10 | 4992 days | 7% |
| Maureen Hardy | 3/10 | 4993 days | 4% |
| Sophie Burge | 8/10 | 4993 days | 7% |
| Danielle | 8/10 | 4994 days | 7% |
| Ilse & Thys | 8/10 | 4999 days | 7% |
| Frank & Ruth | 8/10 | 5000 days | 7% |
| Ed Ronan | 6/10 | 5001 days | 6% |
| Thorsten Grocholl | 8/10 | 5003 days | 7% |
| joke | 6/10 | 5003 days | 6% |
| alcatrazz | 3/10 | 5005 days | 4% |
| Monique | 8/10 | 5008 days | 7% |
| Jonathan Cree | 7/10 | 5009 days | 7% |
| Aln | 6/10 | 5010 days | 6% |
| Dave Allen | 5/10 | 5013 days | 6% |
| Victor Lewis | 9/10 | 5013 days | 7% |
| Roman & Esther | 7/10 | 5013 days | 7% |
| Ann-Katrine & Sille | 8/10 | 5014 days | 7% |
| Alan Munday | 8/10 | 5014 days | 7% |
| J van de Vlekkert | 9/10 | 5019 days | 7% |
| Kurmann/Kayser | 8/10 | 5022 days | 7% |
| H Hensen | 8/10 | 5030 days | 7% |
| Laura Hayes | 10/10 | 5031 days | 7% |
| Brian Lind | 8/10 | 5031 days | 7% |
| Angela | 7/10 | 5032 days | 7% |
| Marianne Astorp | 5/10 | 5035 days | 6% |
| Igor Filart | 8/10 | 5039 days | 7% |
| Claire Bulmer | 8/10 | 5039 days | 7% |
| Jan Holger Weib | 8/10 | 5040 days | 7% |
| dodo81 | 9/10 | 5044 days | 7% |
| Michellemarie | 10/10 | 5197 days | 7% |
| rinusm | 8/10 | 5317 days | 7% |
| Kavita | 9/10 | 5320 days | 7% |
| Polil | 7/10 | 5367 days | 7% |
| Andy | 10/10 | 5371 days | 7% |
| Hershell | 5/10 | 5373 days | 6% |
| Peter Schmidt | 5/10 | 5381 days | 6% |
| Schlaepfer | 8/10 | 5383 days | 7% |
| jongejan | 6/10 | 5387 days | 6% |
| Jannievan Osnabrugge | 4/10 | 5391 days | 5% |
| th schuermann | 5/10 | 5391 days | 6% |
| Malcolm Glad | 8/10 | 5394 days | 7% |
| Ronny | 9/10 | 5395 days | 7% |
| Lasse Olesen | 8/10 | 5402 days | 7% |
| Monica and Danie. | 8/10 | 5403 days | 7% |
| Annette Schmitt | 9/10 | 5403 days | 7% |
| Nadine Schaee | 8/10 | 5406 days | 7% |
| uleugel | 4/10 | 5418 days | 5% |
| Beute Jacob | 7/10 | 5422 days | 7% |
| Peter Tres | 8/10 | 5424 days | 7% |
| EA Anders | 4/10 | 5426 days | 5% |
| Astrio Gregersen | 8/10 | 5438 days | 7% |
| mariekef | 9/10 | 5455 days | 7% |
| bertramf | 10/10 | 5456 days | 7% |
| martint | 8/10 | 5464 days | 7% |
| katepat | 8/10 | 5471 days | 7% |
| Anita de Boer | 7/10 | 5473 days | 7% |
| Ulyate | 6/10 | 5482 days | 6% |
| Jeanette Larsen | 7/10 | 5483 days | 7% |
| Sara Reekmans | 9/10 | 5494 days | 7% |
| Emily and Alex | 9/10 | 5498 days | 7% |
| Emear Donnelly | 7/10 | 5636 days | 7% |
| ralphl | 8/10 | 5670 days | 7% |
| RolandV | 9/10 | 5699 days | 7% |
| suet | 7/10 | 5715 days | 7% |
| desl | 7/10 | 5715 days | 7% |
| Sally477 | 9/10 | 5716 days | 7% |
| Marc_N | 8/10 | 5716 days | 7% |
| StefanieA | 3/10 | 5717 days | 4% |
| Jelle | 7/10 | 5718 days | 7% |
| Dave Ashun | 7/10 | 5722 days | 7% |
| Thomas1646 | 8/10 | 5722 days | 7% |
| Lars | 9/10 | 5732 days | 7% |
| SteveW | 9/10 | 5734 days | 7% |
| TobiasK | 8/10 | 5734 days | 7% |
| Rob | 8/10 | 5739 days | 7% |
| Keith | 7/10 | 5740 days | 7% |
| Steve | 9/10 | 5749 days | 7% |
| Heather | 7/10 | 5752 days | 7% |
| Jason | 3/10 | 5755 days | 4% |
| Nikolaj | 9/10 | 5766 days | 7% |
| MattEngland | 9/10 | 5770 days | 7% |
| CharlotteC | 9/10 | 5770 days | 7% |
| SuenSwitzerland | 9/10 | 5774 days | 7% |
| Sheridan Hancock | 10/10 | 5774 days | 7% |
| Henk | 8/10 | 5780 days | 7% |
| Maxim | 9/10 | 5782 days | 7% |
| Rachel | 8/10 | 5782 days | 7% |
| Anna | 7/10 | 5783 days | 7% |
| Thomas | 10/10 | 5784 days | 7% |
| John | 9/10 | 5785 days | 7% |
| Miranda | 9/10 | 5792 days | 7% |
| hanna_and_matt | 10/10 | 5815 days | 7% |
| Jason | 7/10 | 5820 days | 7% |
| Erin | 10/10 | 5866 days | 7% |
| fiona bergin | 10/10 | 5879 days | 7% |
| Anthony | 8/10 | 6095 days | 7% |
| Elizabeth Woodruff | 9/10 | 6095 days | 7% |
| Miranda | 8/10 | 6116 days | 7% |
| Pete | 8/10 | 6204 days | 7% |
| ranker_34 | 8/10 | 6317 days | 7% |
| Jessica Callen | 8/10 | 6440 days | 7% |
| Beth | 8/10 | 6442 days | 7% |
| Fran | 8/10 | 6445 days | 7% |
| John | 9/10 | 6448 days | 7% |
| Jane | 8/10 | 6448 days | 7% |
| Chris | 7/10 | 6452 days | 7% |
| Jacob Mille | 8/10 | 6459 days | 7% |
| Yasmin Michael | 9/10 | 6481 days | 7% |
| Suzy | 7/10 | 6485 days | 7% |
| Janne | 8/10 | 6485 days | 7% |
| Andy | 7/10 | 6487 days | 7% |
| Sandra | 6/10 | 6487 days | 6% |
| Colin | 7/10 | 6489 days | 7% |
| Gillian | 8/10 | 6492 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
5.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.