Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
323 Valid Reviews
The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 46 |
|
14% |
9/10 | 87 |
|
27% |
8/10 | 94 |
|
29% |
7/10 | 48 |
|
15% |
6/10 | 16 |
|
5% |
5/10 | 10 |
|
3% |
4/10 | 8 |
|
2% |
3/10 | 8 |
|
2% |
2/10 | 1 |
|
0% |
1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 10 |
|
5% |
9/10 | 42 |
|
21% |
8/10 | 76 |
|
38% |
7/10 | 41 |
|
21% |
6/10 | 14 |
|
7% |
5/10 | 7 |
|
4% |
4/10 | 5 |
|
3% |
3/10 | 4 |
|
2% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
79.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Stephania Zambrano | 1/10 | 1206 days | 100% |
Kris Shead | 9/10 | 1875 days | 44% |
Kevin Mcquade | 9/10 | 1875 days | 44% |
Hayley | 8/10 | 1907 days | 43% |
Carlos Pellegrini | 7/10 | 1936 days | 41% |
Tony S | 9/10 | 1936 days | 43% |
Ignacio Etchechoury | 9/10 | 1967 days | 43% |
Mikhail Theodorus | 9/10 | 2120 days | 40% |
Charlie Baggallay | 10/10 | 2150 days | 40% |
Fred Conyers | 9/10 | 2150 days | 40% |
Joze Peres | 3/10 | 2151 days | 22% |
Michaela | 9/10 | 2210 days | 39% |
Allison | 1/10 | 2210 days | 16% |
Rike Pilz | 3/10 | 2210 days | 21% |
Alice | 1/10 | 2210 days | 16% |
Keisha Quinn | 10/10 | 2271 days | 38% |
Laurent AUBERTIN | 8/10 | 2271 days | 37% |
Esmee | 10/10 | 2272 days | 38% |
Laura Mayer, Tobias Dürr | 4/10 | 2272 days | 25% |
Nitasha Rehman | 7/10 | 2301 days | 35% |
Celeste Schwarz | 7/10 | 2301 days | 35% |
Jaclyn Mills | 9/10 | 2301 days | 37% |
Hayley Pickering | 9/10 | 2301 days | 37% |
Imrich Kiss | 9/10 | 2302 days | 37% |
borha mohd zain | 1/10 | 2302 days | 15% |
aLVARO Gonzalez | 10/10 | 2332 days | 37% |
Suhui Hee | 8/10 | 2332 days | 36% |
David Coleman | 9/10 | 2332 days | 36% |
Susan Cook | 9/10 | 2485 days | 34% |
Mark Fitzpatrick | 6/10 | 2515 days | 29% |
Trina Ludwig | 8/10 | 2515 days | 33% |
Katherine Hugh | 10/10 | 2574 days | 32% |
Jacinta Norton | 8/10 | 2605 days | 31% |
Heather ryckman | 4/10 | 2605 days | 21% |
Merrit Savener | 9/10 | 2605 days | 32% |
Kah Yi Choong | 8/10 | 2605 days | 31% |
Alexandra Coffey | 10/10 | 2636 days | 31% |
Matiu Iraia | 9/10 | 2636 days | 31% |
Laura Elliott | 10/10 | 2666 days | 31% |
Clint Bradley | 5/10 | 2666 days | 23% |
Felix Haget | 9/10 | 2666 days | 30% |
sue Winterton | 8/10 | 2666 days | 30% |
S H | 3/10 | 2697 days | 16% |
Olli Jarva | 7/10 | 2697 days | 28% |
Set Lee Chong | 9/10 | 2758 days | 29% |
MING HUI FONG | 8/10 | 2819 days | 27% |
Julie Costa | 9/10 | 2850 days | 27% |
Medro Brodeur | 9/10 | 2850 days | 27% |
Ylva Teleman | 10/10 | 2907 days | 26% |
roger loyer | 8/10 | 2911 days | 26% |
David Henry | 8/10 | 2911 days | 26% |
Kilian Frank | 9/10 | 2911 days | 26% |
Trine and Malin | 9/10 | 2914 days | 26% |
Katey Bell | 7/10 | 2917 days | 24% |
Natasha Startup | 10/10 | 2923 days | 26% |
Ron Hawkins | 10/10 | 2939 days | 26% |
Ana Masu | 9/10 | 2939 days | 26% |
Heather Balch | 9/10 | 2939 days | 26% |
Linda Livett | 9/10 | 2939 days | 26% |
Lily Bruntsch | 7/10 | 2970 days | 24% |
Slawomir Pegiel | 10/10 | 2970 days | 25% |
Luiz Noldin | 9/10 | 2970 days | 25% |
Dana Cranstone | 10/10 | 2971 days | 25% |
Claudia Schaefer | 9/10 | 2985 days | 25% |
Adam Pullinger | 9/10 | 2988 days | 25% |
Kees Mol | 7/10 | 3002 days | 23% |
Howard Hoshide | 9/10 | 3031 days | 24% |
Danielle Sandahl | 10/10 | 3031 days | 24% |
Diego Casanova | 8/10 | 3042 days | 24% |
Colin Wuerthele | 10/10 | 3062 days | 24% |
Ronel Coetzer | 9/10 | 3092 days | 23% |
Marine Audoire | 10/10 | 3244 days | 20% |
Adda Guðrún | 1/10 | 3245 days | 8% |
Stacy Johnson | 4/10 | 3245 days | 13% |
Hedwig Faust | 9/10 | 3245 days | 20% |
Leisha Saxena | 7/10 | 3252 days | 19% |
Mathilde | 8/10 | 3258 days | 20% |
Helene Christensen | 8/10 | 3260 days | 20% |
Marka Okrutny | 10/10 | 3261 days | 20% |
Mette Elholm | 9/10 | 3263 days | 20% |
Olivier Anciaux | 9/10 | 3270 days | 20% |
Stephen Ophelder | 9/10 | 3277 days | 20% |
Lauren Goebel | 8/10 | 3277 days | 19% |
Helena Bond | 8/10 | 3282 days | 19% |
Michaela Bartotini | 6/10 | 3292 days | 17% |
Laura Schafer | 9/10 | 3295 days | 19% |
Brianna Burd | 8/10 | 3310 days | 19% |
Joanna and Shaun | 8/10 | 3317 days | 19% |
Mikael Persson | 5/10 | 3318 days | 15% |
Niels Hoogendooen | 9/10 | 3320 days | 19% |
Alice Melker | 8/10 | 3321 days | 19% |
Therese and Matthias | 7/10 | 3323 days | 18% |
Pekka and Jonna | 9/10 | 3327 days | 19% |
Josephine | 6/10 | 3332 days | 16% |
Juliette Keyzer | 9/10 | 3334 days | 19% |
Melissa Thomas | 9/10 | 3336 days | 19% |
Adrian Pyrke | 8/10 | 3336 days | 18% |
Jason Simpson | 10/10 | 3336 days | 19% |
Alejandro Hahn | 9/10 | 3336 days | 19% |
Malin Meier | 8/10 | 3360 days | 18% |
Anna and Derck | 7/10 | 3367 days | 17% |
lucille ramchundra | 8/10 | 3367 days | 18% |
Iris Gigacher | 9/10 | 3396 days | 17% |
Tommy Lynch | 8/10 | 3458 days | 16% |
Benoit Lochin | 9/10 | 3671 days | 13% |
Lucas Zegarek | 9/10 | 3701 days | 12% |
Laurie | 9/10 | 3701 days | 12% |
Alexis Leneveu | 8/10 | 3709 days | 12% |
Jam Boggomann | 9/10 | 3729 days | 12% |
tim winders | 9/10 | 3916 days | 8% |
Xan Northman | 10/10 | 3916 days | 8% |
Katharina Jacobs | 10/10 | 3947 days | 8% |
Nick Giangreco | 3/10 | 3947 days | 4% |
Julia Schabenberger | 8/10 | 3976 days | 7% |
Alisa | 8/10 | 3976 days | 7% |
Marie Toulemonde | 9/10 | 3987 days | 7% |
Laura | 7/10 | 4002 days | 6% |
Helene Andersen | 9/10 | 4003 days | 7% |
Stephen Revah | 5/10 | 4005 days | 5% |
d on amos | 10/10 | 4008 days | 7% |
Gordon Thomas | 8/10 | 4011 days | 6% |
Sophie Ball | 9/10 | 4036 days | 6% |
Alexis Redor | 7/10 | 4039 days | 6% |
Carina Borho | 8/10 | 4042 days | 6% |
Markus Spitzmueller | 8/10 | 4043 days | 6% |
Kristina | 9/10 | 4051 days | 6% |
Volker | 9/10 | 4051 days | 6% |
Laura Pleumeekers | 6/10 | 4053 days | 5% |
Steve Sparkes | 9/10 | 4067 days | 6% |
Deborah Chan | 9/10 | 4067 days | 6% |
Matt Cook | 9/10 | 4098 days | 5% |
philip recordon | 8/10 | 4128 days | 4% |
Leon | 10/10 | 4159 days | 4% |
laura porta | 10/10 | 4189 days | 3% |
NIE SHENGXIAN | 9/10 | 4189 days | 3% |
gannon murphy | 9/10 | 4281 days | 2% |
tiny ruins | 10/10 | 4312 days | 1% |
Don Bennett | 10/10 | 4342 days | 1% |
Stientje van den Heuvel | 7/10 | 4359 days | 0% |
Tom Somers | 7/10 | 4359 days | 0% |
Verena | 8/10 | 4364 days | 0% |
Anja S | 9/10 | 4364 days | 0% |
Camille Coombes | 8/10 | 4366 days | 0% |
Mathieu Maran | 8/10 | 4366 days | 0% |
Evelina Johansson | 9/10 | 4372 days | 0% |
Sofia Anderson | 9/10 | 4372 days | 0% |
Raelene Vine | 7/10 | 4373 days | 0% |
Rogier Ramaker | 8/10 | 4378 days | 0% |
Tim Sautter | 4/10 | 4386 days | 6% |
Dee | 10/10 | 4401 days | 9% |
Dwharks | 8/10 | 4401 days | 9% |
marypy | 6/10 | 4401 days | 8% |
Inge | 9/10 | 4401 days | 9% |
David Stannard | 10/10 | 4432 days | 9% |
Daniel Bulach | 9/10 | 4432 days | 9% |
Martyn Kool | 8/10 | 4449 days | 9% |
Marieke | 7/10 | 4449 days | 9% |
colmon | 10/10 | 4463 days | 9% |
Thibault Bonenfant | 8/10 | 4469 days | 9% |
Thys | 7/10 | 4475 days | 9% |
John Freeman | 5/10 | 4479 days | 7% |
Ton Franke | 8/10 | 4479 days | 9% |
Michel Vourbraak | 8/10 | 4479 days | 9% |
foxmccleod | 10/10 | 4493 days | 9% |
vvarrasso | 5/10 | 4524 days | 7% |
Pauline_Quentin | 10/10 | 4585 days | 9% |
jeremyliang | 10/10 | 4616 days | 9% |
Syarifah | 10/10 | 4646 days | 9% |
Aggie | 10/10 | 4707 days | 9% |
nej91 | 9/10 | 4707 days | 9% |
Markus Frei | 8/10 | 4724 days | 9% |
Be Groen | 6/10 | 4730 days | 8% |
mpbiller | 8/10 | 4738 days | 9% |
Keith Helen | 10/10 | 4738 days | 9% |
Madeleine Mueller | 8/10 | 4743 days | 9% |
Daniel & Manuela | 8/10 | 4744 days | 9% |
Romla | 7/10 | 4745 days | 9% |
Ronald Veldman | 7/10 | 4745 days | 9% |
Kasten Madsen | 6/10 | 4747 days | 8% |
Ryan Pynappels | 7/10 | 4749 days | 9% |
Melanie | 7/10 | 4750 days | 9% |
Ivouue & Alex | 9/10 | 4750 days | 9% |
Houter | 8/10 | 4752 days | 9% |
Mary Mitchell | 8/10 | 4752 days | 9% |
Manuela Weber | 4/10 | 4752 days | 6% |
Kimberley Mills | 8/10 | 4754 days | 9% |
Jurg Pfaendler | 7/10 | 4755 days | 9% |
Kim Thorsted | 7/10 | 4761 days | 9% |
Claudia & Julian | 7/10 | 4765 days | 9% |
Lotte Foged | 8/10 | 4765 days | 9% |
Frank & Julia | 8/10 | 4766 days | 9% |
JulesR | 7/10 | 4767 days | 9% |
digbe | 8/10 | 4767 days | 9% |
Marie Frank | 10/10 | 4767 days | 9% |
Francis Corrigan | 6/10 | 4768 days | 8% |
Sanne Ta Stroete | 7/10 | 4818 days | 9% |
Sashia | 8/10 | 4819 days | 9% |
Mark & Beth Kaufman | 7/10 | 4833 days | 9% |
Chris Muller | 9/10 | 4833 days | 9% |
Sarah and Soren | 6/10 | 4835 days | 8% |
Jan & Marian | 6/10 | 4841 days | 8% |
David & Mary-Jane Ryder | 8/10 | 4841 days | 9% |
Michael Muhlwitz | 8/10 | 4844 days | 9% |
BertvdK | 2/10 | 4859 days | 4% |
hayleyemery | 10/10 | 4982 days | 9% |
nwhitehead1 | 10/10 | 4982 days | 9% |
joeandem | 10/10 | 5012 days | 9% |
Karen | 9/10 | 5043 days | 9% |
Stefan Elsenbruch | 7/10 | 5077 days | 9% |
Thierry Meylan | 8/10 | 5080 days | 9% |
Maureen Hardy | 3/10 | 5081 days | 5% |
Sophie Burge | 8/10 | 5081 days | 9% |
Danielle | 8/10 | 5082 days | 9% |
Ilse & Thys | 8/10 | 5087 days | 9% |
Frank & Ruth | 8/10 | 5088 days | 9% |
Ed Ronan | 6/10 | 5089 days | 8% |
Thorsten Grocholl | 8/10 | 5091 days | 9% |
joke | 6/10 | 5091 days | 8% |
alcatrazz | 3/10 | 5093 days | 5% |
Monique | 8/10 | 5096 days | 9% |
Jonathan Cree | 7/10 | 5097 days | 9% |
Aln | 6/10 | 5098 days | 8% |
Dave Allen | 5/10 | 5101 days | 7% |
Victor Lewis | 9/10 | 5101 days | 9% |
Roman & Esther | 7/10 | 5101 days | 9% |
Ann-Katrine & Sille | 8/10 | 5102 days | 9% |
Alan Munday | 8/10 | 5102 days | 9% |
J van de Vlekkert | 9/10 | 5107 days | 9% |
Kurmann/Kayser | 8/10 | 5110 days | 9% |
H Hensen | 8/10 | 5118 days | 9% |
Laura Hayes | 10/10 | 5119 days | 9% |
Brian Lind | 8/10 | 5119 days | 9% |
Angela | 7/10 | 5120 days | 9% |
Marianne Astorp | 5/10 | 5123 days | 7% |
Igor Filart | 8/10 | 5127 days | 9% |
Claire Bulmer | 8/10 | 5127 days | 9% |
Jan Holger Weib | 8/10 | 5128 days | 9% |
dodo81 | 9/10 | 5132 days | 9% |
Michellemarie | 10/10 | 5285 days | 9% |
rinusm | 8/10 | 5405 days | 9% |
Kavita | 9/10 | 5408 days | 9% |
Polil | 7/10 | 5455 days | 9% |
Andy | 10/10 | 5459 days | 9% |
Hershell | 5/10 | 5461 days | 7% |
Peter Schmidt | 5/10 | 5469 days | 7% |
Schlaepfer | 8/10 | 5471 days | 9% |
jongejan | 6/10 | 5475 days | 8% |
Jannievan Osnabrugge | 4/10 | 5479 days | 6% |
th schuermann | 5/10 | 5479 days | 7% |
Malcolm Glad | 8/10 | 5482 days | 9% |
Ronny | 9/10 | 5483 days | 9% |
Lasse Olesen | 8/10 | 5490 days | 9% |
Monica and Danie. | 8/10 | 5491 days | 9% |
Annette Schmitt | 9/10 | 5491 days | 9% |
Nadine Schaee | 8/10 | 5494 days | 9% |
uleugel | 4/10 | 5506 days | 6% |
Beute Jacob | 7/10 | 5510 days | 9% |
Peter Tres | 8/10 | 5512 days | 9% |
EA Anders | 4/10 | 5514 days | 6% |
Astrio Gregersen | 8/10 | 5526 days | 9% |
mariekef | 9/10 | 5543 days | 9% |
bertramf | 10/10 | 5544 days | 9% |
martint | 8/10 | 5552 days | 9% |
katepat | 8/10 | 5559 days | 9% |
Anita de Boer | 7/10 | 5561 days | 9% |
Ulyate | 6/10 | 5570 days | 8% |
Jeanette Larsen | 7/10 | 5571 days | 9% |
Sara Reekmans | 9/10 | 5582 days | 9% |
Emily and Alex | 9/10 | 5586 days | 9% |
Emear Donnelly | 7/10 | 5724 days | 9% |
ralphl | 8/10 | 5758 days | 9% |
RolandV | 9/10 | 5787 days | 9% |
suet | 7/10 | 5803 days | 9% |
desl | 7/10 | 5803 days | 9% |
Sally477 | 9/10 | 5804 days | 9% |
Marc_N | 8/10 | 5804 days | 9% |
StefanieA | 3/10 | 5805 days | 5% |
Jelle | 7/10 | 5806 days | 9% |
Dave Ashun | 7/10 | 5810 days | 9% |
Thomas1646 | 8/10 | 5810 days | 9% |
Lars | 9/10 | 5819 days | 9% |
SteveW | 9/10 | 5822 days | 9% |
TobiasK | 8/10 | 5822 days | 9% |
Rob | 8/10 | 5826 days | 9% |
Keith | 7/10 | 5827 days | 9% |
Steve | 9/10 | 5837 days | 9% |
Heather | 7/10 | 5839 days | 9% |
Jason | 3/10 | 5842 days | 5% |
Nikolaj | 9/10 | 5853 days | 9% |
MattEngland | 9/10 | 5858 days | 9% |
CharlotteC | 9/10 | 5858 days | 9% |
SuenSwitzerland | 9/10 | 5862 days | 9% |
Sheridan Hancock | 10/10 | 5862 days | 9% |
Henk | 8/10 | 5867 days | 9% |
Maxim | 9/10 | 5869 days | 9% |
Rachel | 8/10 | 5869 days | 9% |
Anna | 7/10 | 5870 days | 9% |
Thomas | 10/10 | 5871 days | 9% |
John | 9/10 | 5872 days | 9% |
Miranda | 9/10 | 5879 days | 9% |
hanna_and_matt | 10/10 | 5902 days | 9% |
Jason | 7/10 | 5907 days | 9% |
Erin | 10/10 | 5954 days | 9% |
fiona bergin | 10/10 | 5967 days | 9% |
Anthony | 8/10 | 6183 days | 9% |
Elizabeth Woodruff | 9/10 | 6183 days | 9% |
Miranda | 8/10 | 6204 days | 9% |
Pete | 8/10 | 6292 days | 9% |
ranker_34 | 8/10 | 6405 days | 9% |
Jessica Callen | 8/10 | 6528 days | 9% |
Beth | 8/10 | 6530 days | 9% |
Fran | 8/10 | 6533 days | 9% |
John | 9/10 | 6536 days | 9% |
Jane | 8/10 | 6536 days | 9% |
Chris | 7/10 | 6540 days | 9% |
Jacob Mille | 8/10 | 6547 days | 9% |
Yasmin Michael | 9/10 | 6569 days | 9% |
Suzy | 7/10 | 6573 days | 9% |
Janne | 8/10 | 6573 days | 9% |
Andy | 7/10 | 6575 days | 9% |
Sandra | 6/10 | 6575 days | 8% |
Colin | 7/10 | 6577 days | 9% |
Gillian | 8/10 | 6580 days | 9% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.13% |
200 | -4.15% |
201 | -4.17% |
202 | -4.19% |
203 | -4.21% |
… | … |
5.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.