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Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

CC
Cymen Crick's avatar

Cymen Crick

Rankers Owner

Spaceships

Valid Reviews

323 Valid Reviews

The Spaceships experience has a total of 337 reviews. There are 323 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 323 valid reviews:

Rating Count Percentage
10/10 46
14%
9/10 87
27%
8/10 94
29%
7/10 48
15%
6/10 16
5%
5/10 10
3%
4/10 8
2%
3/10 8
2%
2/10 1
0%
1/10 5
2%

78.64% Average

The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

199 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 199 face-to-face reviews:

Rating Count Percentage
10/10 10
5%
9/10 42
21%
8/10 76
38%
7/10 41
21%
6/10 14
7%
5/10 7
4%
4/10 5
3%
3/10 4
2%
2/10 0
0%
1/10 0
0%

76.58% Average

The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.89%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stephania Zambrano 1/10 1251 days 100%
Kris Shead 9/10 1920 days 49%
Kevin Mcquade 9/10 1920 days 49%
Hayley 8/10 1952 days 48%
Carlos Pellegrini 7/10 1981 days 45%
Tony S 9/10 1981 days 48%
Ignacio Etchechoury 9/10 2012 days 47%
Mikhail Theodorus 9/10 2165 days 44%
Charlie Baggallay 10/10 2195 days 44%
Fred Conyers 9/10 2195 days 44%
Joze Peres 3/10 2196 days 24%
Michaela 9/10 2255 days 42%
Allison 1/10 2255 days 17%
Rike Pilz 3/10 2255 days 23%
Alice 1/10 2255 days 17%
Keisha Quinn 10/10 2316 days 42%
Laurent AUBERTIN 8/10 2316 days 41%
Esmee 10/10 2317 days 42%
Laura Mayer, Tobias Dürr 4/10 2317 days 27%
Nitasha Rehman 7/10 2346 days 38%
Celeste Schwarz 7/10 2346 days 38%
Jaclyn Mills 9/10 2346 days 41%
Hayley Pickering 9/10 2346 days 41%
Imrich Kiss 9/10 2347 days 41%
borha mohd zain 1/10 2347 days 16%
aLVARO Gonzalez 10/10 2377 days 40%
Suhui Hee 8/10 2377 days 39%
David Coleman 9/10 2377 days 40%
Susan Cook 9/10 2530 days 37%
Mark Fitzpatrick 6/10 2560 days 31%
Trina Ludwig 8/10 2560 days 36%
Katherine Hugh 10/10 2619 days 35%
Jacinta Norton 8/10 2650 days 34%
Heather ryckman 4/10 2650 days 23%
Merrit Savener 9/10 2650 days 34%
Kah Yi Choong 8/10 2650 days 34%
Alexandra Coffey 10/10 2681 days 34%
Matiu Iraia 9/10 2681 days 34%
Laura Elliott 10/10 2711 days 34%
Clint Bradley 5/10 2711 days 25%
Felix Haget 9/10 2711 days 33%
sue Winterton 8/10 2711 days 33%
S H 3/10 2742 days 18%
Olli Jarva 7/10 2742 days 31%
Set Lee Chong 9/10 2803 days 31%
MING HUI FONG 8/10 2864 days 30%
Julie Costa 9/10 2895 days 29%
Medro Brodeur 9/10 2895 days 29%
Ylva Teleman 10/10 2952 days 29%
roger loyer 8/10 2956 days 28%
David Henry 8/10 2956 days 28%
Kilian Frank 9/10 2956 days 28%
Trine and Malin 9/10 2959 days 28%
Katey Bell 7/10 2962 days 26%
Natasha Startup 10/10 2968 days 28%
Ron Hawkins 10/10 2984 days 28%
Ana Masu 9/10 2984 days 28%
Heather Balch 9/10 2984 days 28%
Linda Livett 9/10 2984 days 28%
Lily Bruntsch 7/10 3015 days 25%
Slawomir Pegiel 10/10 3015 days 27%
Luiz Noldin 9/10 3015 days 27%
Dana Cranstone 10/10 3016 days 27%
Claudia Schaefer 9/10 3030 days 27%
Adam Pullinger 9/10 3033 days 27%
Kees Mol 7/10 3047 days 25%
Howard Hoshide 9/10 3076 days 26%
Danielle Sandahl 10/10 3076 days 26%
Diego Casanova 8/10 3087 days 25%
Colin Wuerthele 10/10 3107 days 25%
Ronel Coetzer 9/10 3137 days 25%
Marine Audoire 10/10 3289 days 22%
Adda Guðrún 1/10 3290 days 9%
Stacy Johnson 4/10 3290 days 14%
Hedwig Faust 9/10 3290 days 21%
Leisha Saxena 7/10 3297 days 20%
Mathilde 8/10 3303 days 21%
Helene Christensen 8/10 3305 days 21%
Marka Okrutny 10/10 3306 days 21%
Mette Elholm 9/10 3308 days 21%
Olivier Anciaux 9/10 3315 days 21%
Stephen Ophelder 9/10 3322 days 21%
Lauren Goebel 8/10 3322 days 21%
Helena Bond 8/10 3327 days 21%
Michaela Bartotini 6/10 3337 days 18%
Laura Schafer 9/10 3340 days 20%
Brianna Burd 8/10 3355 days 20%
Joanna and Shaun 8/10 3362 days 20%
Mikael Persson 5/10 3363 days 15%
Niels Hoogendooen 9/10 3365 days 20%
Alice Melker 8/10 3366 days 20%
Therese and Matthias 7/10 3368 days 19%
Pekka and Jonna 9/10 3372 days 20%
Josephine 6/10 3377 days 17%
Juliette Keyzer 9/10 3379 days 20%
Melissa Thomas 9/10 3381 days 20%
Adrian Pyrke 8/10 3381 days 19%
Jason Simpson 10/10 3381 days 20%
Alejandro Hahn 9/10 3381 days 20%
Malin Meier 8/10 3405 days 19%
Anna and Derck 7/10 3412 days 18%
lucille ramchundra 8/10 3412 days 19%
Iris Gigacher 9/10 3441 days 18%
Tommy Lynch 8/10 3503 days 17%
Benoit Lochin 9/10 3716 days 13%
Lucas Zegarek 9/10 3746 days 12%
Laurie 9/10 3746 days 12%
Alexis Leneveu 8/10 3754 days 12%
Jam Boggomann 9/10 3774 days 12%
tim winders 9/10 3961 days 8%
Xan Northman 10/10 3961 days 8%
Katharina Jacobs 10/10 3992 days 7%
Nick Giangreco 3/10 3992 days 4%
Julia Schabenberger 8/10 4021 days 7%
Alisa 8/10 4021 days 7%
Marie Toulemonde 9/10 4032 days 7%
Laura 7/10 4047 days 6%
Helene Andersen 9/10 4048 days 6%
Stephen Revah 5/10 4050 days 5%
d on amos 10/10 4053 days 6%
Gordon Thomas 8/10 4056 days 6%
Sophie Ball 9/10 4081 days 6%
Alexis Redor 7/10 4084 days 5%
Carina Borho 8/10 4087 days 5%
Markus Spitzmueller 8/10 4088 days 5%
Kristina 9/10 4096 days 5%
Volker 9/10 4096 days 5%
Laura Pleumeekers 6/10 4098 days 4%
Steve Sparkes 9/10 4112 days 5%
Deborah Chan 9/10 4112 days 5%
Matt Cook 9/10 4143 days 4%
philip recordon 8/10 4173 days 4%
Leon 10/10 4204 days 3%
laura porta 10/10 4234 days 3%
NIE SHENGXIAN 9/10 4234 days 2%
gannon murphy 9/10 4326 days 1%
tiny ruins 10/10 4357 days 0%
Don Bennett 10/10 4387 days 10%
Stientje van den Heuvel 7/10 4404 days 9%
Tom Somers 7/10 4404 days 9%
Verena 8/10 4409 days 10%
Anja S 9/10 4409 days 10%
Camille Coombes 8/10 4411 days 10%
Mathieu Maran 8/10 4411 days 10%
Evelina Johansson 9/10 4417 days 10%
Sofia Anderson 9/10 4417 days 10%
Raelene Vine 7/10 4418 days 9%
Rogier Ramaker 8/10 4423 days 10%
Tim Sautter 4/10 4431 days 6%
Dee 10/10 4446 days 10%
Dwharks 8/10 4446 days 10%
marypy 6/10 4446 days 8%
Inge 9/10 4446 days 10%
David Stannard 10/10 4477 days 10%
Daniel Bulach 9/10 4477 days 10%
Martyn Kool 8/10 4494 days 10%
Marieke 7/10 4494 days 9%
colmon 10/10 4508 days 10%
Thibault Bonenfant 8/10 4514 days 10%
Thys 7/10 4520 days 9%
John Freeman 5/10 4524 days 7%
Ton Franke 8/10 4524 days 10%
Michel Vourbraak 8/10 4524 days 10%
foxmccleod 10/10 4538 days 10%
vvarrasso 5/10 4569 days 7%
Pauline_Quentin 10/10 4630 days 10%
jeremyliang 10/10 4661 days 10%
Syarifah 10/10 4691 days 10%
Aggie 10/10 4752 days 10%
nej91 9/10 4752 days 10%
Markus Frei 8/10 4769 days 10%
Be Groen 6/10 4775 days 8%
mpbiller 8/10 4783 days 10%
Keith Helen 10/10 4783 days 10%
Madeleine Mueller 8/10 4788 days 10%
Daniel & Manuela 8/10 4789 days 10%
Romla 7/10 4790 days 9%
Ronald Veldman 7/10 4790 days 9%
Kasten Madsen 6/10 4792 days 8%
Ryan Pynappels 7/10 4794 days 9%
Melanie 7/10 4795 days 9%
Ivouue & Alex 9/10 4795 days 10%
Houter 8/10 4797 days 10%
Mary Mitchell 8/10 4797 days 10%
Manuela Weber 4/10 4797 days 6%
Kimberley Mills 8/10 4799 days 10%
Jurg Pfaendler 7/10 4800 days 9%
Kim Thorsted 7/10 4806 days 9%
Claudia & Julian 7/10 4810 days 9%
Lotte Foged 8/10 4810 days 10%
Frank & Julia 8/10 4811 days 10%
JulesR 7/10 4812 days 9%
digbe 8/10 4812 days 10%
Marie Frank 10/10 4812 days 10%
Francis Corrigan 6/10 4813 days 8%
Sanne Ta Stroete 7/10 4863 days 9%
Sashia 8/10 4864 days 10%
Mark & Beth Kaufman 7/10 4878 days 9%
Chris Muller 9/10 4878 days 10%
Sarah and Soren 6/10 4880 days 8%
Jan & Marian 6/10 4886 days 8%
David & Mary-Jane Ryder 8/10 4886 days 10%
Michael Muhlwitz 8/10 4889 days 10%
BertvdK 2/10 4904 days 4%
hayleyemery 10/10 5027 days 10%
nwhitehead1 10/10 5027 days 10%
joeandem 10/10 5057 days 10%
Karen 9/10 5088 days 10%
Stefan Elsenbruch 7/10 5122 days 9%
Thierry Meylan 8/10 5125 days 10%
Maureen Hardy 3/10 5126 days 5%
Sophie Burge 8/10 5126 days 10%
Danielle 8/10 5127 days 10%
Ilse & Thys 8/10 5132 days 10%
Frank & Ruth 8/10 5133 days 10%
Ed Ronan 6/10 5134 days 8%
Thorsten Grocholl 8/10 5136 days 10%
joke 6/10 5136 days 8%
alcatrazz 3/10 5138 days 5%
Monique 8/10 5141 days 10%
Jonathan Cree 7/10 5142 days 9%
Aln 6/10 5143 days 8%
Dave Allen 5/10 5146 days 7%
Victor Lewis 9/10 5146 days 10%
Roman & Esther 7/10 5146 days 9%
Ann-Katrine & Sille 8/10 5147 days 10%
Alan Munday 8/10 5147 days 10%
J van de Vlekkert 9/10 5152 days 10%
Kurmann/Kayser 8/10 5155 days 10%
H Hensen 8/10 5163 days 10%
Laura Hayes 10/10 5164 days 10%
Brian Lind 8/10 5164 days 10%
Angela 7/10 5165 days 9%
Marianne Astorp 5/10 5168 days 7%
Igor Filart 8/10 5172 days 10%
Claire Bulmer 8/10 5172 days 10%
Jan Holger Weib 8/10 5173 days 10%
dodo81 9/10 5177 days 10%
Michellemarie 10/10 5330 days 10%
rinusm 8/10 5450 days 10%
Kavita 9/10 5453 days 10%
Polil 7/10 5500 days 9%
Andy 10/10 5504 days 10%
Hershell 5/10 5506 days 7%
Peter Schmidt 5/10 5514 days 7%
Schlaepfer 8/10 5516 days 10%
jongejan 6/10 5520 days 8%
Jannievan Osnabrugge 4/10 5524 days 6%
th schuermann 5/10 5524 days 7%
Malcolm Glad 8/10 5527 days 10%
Ronny 9/10 5528 days 10%
Lasse Olesen 8/10 5535 days 10%
Monica and Danie. 8/10 5536 days 10%
Annette Schmitt 9/10 5536 days 10%
Nadine Schaee 8/10 5539 days 10%
uleugel 4/10 5551 days 6%
Beute Jacob 7/10 5555 days 9%
Peter Tres 8/10 5557 days 10%
EA Anders 4/10 5559 days 6%
Astrio Gregersen 8/10 5571 days 10%
mariekef 9/10 5588 days 10%
bertramf 10/10 5589 days 10%
martint 8/10 5597 days 10%
katepat 8/10 5604 days 10%
Anita de Boer 7/10 5606 days 9%
Ulyate 6/10 5615 days 8%
Jeanette Larsen 7/10 5616 days 9%
Sara Reekmans 9/10 5627 days 10%
Emily and Alex 9/10 5631 days 10%
Emear Donnelly 7/10 5769 days 9%
ralphl 8/10 5803 days 10%
RolandV 9/10 5832 days 10%
suet 7/10 5848 days 9%
desl 7/10 5848 days 9%
Sally477 9/10 5848 days 10%
Marc_N 8/10 5849 days 10%
StefanieA 3/10 5850 days 5%
Jelle 7/10 5851 days 9%
Dave Ashun 7/10 5855 days 9%
Thomas1646 8/10 5855 days 10%
Lars 9/10 5864 days 10%
SteveW 9/10 5867 days 10%
TobiasK 8/10 5867 days 10%
Rob 8/10 5871 days 10%
Keith 7/10 5872 days 9%
Steve 9/10 5882 days 10%
Heather 7/10 5884 days 9%
Jason 3/10 5887 days 5%
Nikolaj 9/10 5898 days 10%
MattEngland 9/10 5903 days 10%
CharlotteC 9/10 5903 days 10%
SuenSwitzerland 9/10 5907 days 10%
Sheridan Hancock 10/10 5907 days 10%
Henk 8/10 5912 days 10%
Maxim 9/10 5914 days 10%
Rachel 8/10 5914 days 10%
Anna 7/10 5915 days 9%
Thomas 10/10 5916 days 10%
John 9/10 5917 days 10%
Miranda 9/10 5924 days 10%
hanna_and_matt 10/10 5947 days 10%
Jason 7/10 5952 days 9%
Erin 10/10 5999 days 10%
fiona bergin 10/10 6011 days 10%
Anthony 8/10 6228 days 10%
Elizabeth Woodruff 9/10 6228 days 10%
Miranda 8/10 6249 days 10%
Pete 8/10 6337 days 10%
ranker_34 8/10 6450 days 10%
Jessica Callen 8/10 6573 days 10%
Beth 8/10 6575 days 10%
Fran 8/10 6578 days 10%
John 9/10 6581 days 10%
Jane 8/10 6581 days 10%
Chris 7/10 6585 days 9%
Jacob Mille 8/10 6592 days 10%
Yasmin Michael 9/10 6614 days 10%
Suzy 7/10 6618 days 9%
Janne 8/10 6618 days 10%
Andy 7/10 6620 days 9%
Sandra 6/10 6620 days 8%
Colin 7/10 6622 days 9%
Gillian 8/10 6625 days 10%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.66% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.61%
198 -3.63%
199 -3.65%
200 -3.66%
201 -3.68%
202 -3.70%
203 -3.72%
… …

Balancing Adjustment

5.39% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

66%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.