Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pegasus Rental Cars
Valid Reviews
86 Valid Reviews
The Pegasus Rental Cars experience has a total of 89 reviews. There are 86 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 86 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 56 |
|
65% |
| 9/10 | 9 |
|
10% |
| 8/10 | 5 |
|
6% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 11 |
|
13% |
83.37% Average
The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 83.37% and is based on 86 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 86 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
25% |
| 9/10 | 2 |
|
17% |
| 8/10 | 4 |
|
33% |
| 7/10 | 2 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.83% Average
The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue Hodges | 10/10 | 472 days | 100% |
| Lava Fili | 3/10 | 533 days | 52% |
| Geoff Johnston | 1/10 | 837 days | 28% |
| Steve.M | 1/10 | 898 days | 25% |
| Grant Mills | 10/10 | 1141 days | 36% |
| Charles D'cruz | 8/10 | 1414 days | 16% |
| s.davies | 10/10 | 1749 days | 6% |
| Paul McMenamin | 1/10 | 1749 days | 2% |
| Dianne Fraser | 10/10 | 1994 days | 5% |
| helen santry | 10/10 | 2145 days | 5% |
| Amanda N | 9/10 | 2237 days | 5% |
| Tracey Slattery | 10/10 | 2420 days | 4% |
| Jackie | 10/10 | 2451 days | 4% |
| Darcy | 10/10 | 2451 days | 4% |
| Sergio | 10/10 | 2451 days | 4% |
| Rhonda Henderson | 9/10 | 2570 days | 4% |
| Natasha Avancini | 10/10 | 2601 days | 4% |
| Manu Rajappa | 10/10 | 2601 days | 4% |
| Chris | 10/10 | 2724 days | 4% |
| magicmoa | 10/10 | 2935 days | 3% |
| Katie Carr | 10/10 | 3058 days | 3% |
| Stuart Hirst | 10/10 | 3180 days | 3% |
| Alexandra Nagelu | 8/10 | 3210 days | 2% |
| jusbeurself | 1/10 | 3210 days | 1% |
| J F | 5/10 | 3971 days | 1% |
| Sabbsilein | 10/10 | 4063 days | 1% |
| Lisa Lee | 9/10 | 4124 days | 1% |
| Carleton Croft | 10/10 | 4185 days | 0% |
| Cheng Ooi | 10/10 | 4216 days | 0% |
| David Wilson | 10/10 | 4246 days | 0% |
| John Richards | 10/10 | 4246 days | 0% |
| Heather Adam | 10/10 | 4246 days | 0% |
| David Boals | 10/10 | 4246 days | 0% |
| Jose Jacob | 10/10 | 4305 days | 0% |
| Betsy Crump | 10/10 | 4305 days | 0% |
| Malone | 1/10 | 4336 days | 0% |
| Craigles67 | 10/10 | 4336 days | 0% |
| Bmarklew | 9/10 | 4336 days | 0% |
| Michael | 10/10 | 4336 days | 0% |
| sammie52 | 9/10 | 4336 days | 0% |
| James Daniels | 10/10 | 4336 days | 0% |
| Jeremias Meru | 10/10 | 4336 days | 0% |
| Kate | 10/10 | 4336 days | 0% |
| cathy janis | 10/10 | 4336 days | 0% |
| mike lawrence | 10/10 | 4336 days | 0% |
| LyndaM | 10/10 | 4367 days | 0% |
| Lyn | 10/10 | 4367 days | 0% |
| marye | 9/10 | 4367 days | 0% |
| susiev | 10/10 | 4367 days | 0% |
| Derek5660 | 10/10 | 4397 days | 1% |
| Dave1606 | 10/10 | 4397 days | 1% |
| lazarus | 10/10 | 4397 days | 1% |
| FeeGee | 10/10 | 4397 days | 1% |
| fanzo | 1/10 | 4397 days | 0% |
| rcaroe | 10/10 | 4428 days | 1% |
| Paulakn | 1/10 | 4428 days | 0% |
| Vfeebs | 10/10 | 4428 days | 1% |
| MLS | 1/10 | 4428 days | 0% |
| wookster | 10/10 | 4550 days | 1% |
| shirls21363 | 10/10 | 4581 days | 1% |
| stellamark | 10/10 | 4581 days | 1% |
| ali_v | 9/10 | 4581 days | 1% |
| Philip51 | 10/10 | 4581 days | 1% |
| jayh | 10/10 | 4581 days | 1% |
| swerl | 10/10 | 4611 days | 1% |
| ShayneMassey | 10/10 | 4611 days | 1% |
| bartman | 10/10 | 4611 days | 1% |
| AnneD | 10/10 | 4611 days | 1% |
| ishampc | 10/10 | 4611 days | 1% |
| Lee68 | 10/10 | 4611 days | 1% |
| paddles | 1/10 | 4702 days | 0% |
| nv41 | 10/10 | 4702 days | 1% |
| Seamus | 10/10 | 4702 days | 1% |
| Cam | 1/10 | 4733 days | 0% |
| Kiwigirl | 1/10 | 4947 days | 0% |
| Tom | 7/10 | 5026 days | 1% |
| Peter and Dianne McKinnon | 10/10 | 5486 days | 1% |
| Tiina | 9/10 | 5756 days | 1% |
| Declan | 7/10 | 5756 days | 1% |
| Takeshi | 8/10 | 5780 days | 1% |
| Katie Wise | 10/10 | 5939 days | 1% |
| Kolacny | 8/10 | 6093 days | 1% |
| Emily Houston | 9/10 | 6104 days | 1% |
| Kristine | 3/10 | 6104 days | 0% |
| Hilary and Phil | 10/10 | 6104 days | 1% |
| Anna | 8/10 | 6119 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Pegasus Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pegasus Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
9.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.