G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 249 days | 100% |
| Arch M | 9/10 | 249 days | 100% |
| Nadav S | 10/10 | 280 days | 100% |
| Bruce Thompson | 10/10 | 280 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 308 days | 98% |
| Massimiliano | 10/10 | 339 days | 98% |
| Mary | 10/10 | 400 days | 95% |
| Henry & Georgina Hunt | 10/10 | 431 days | 94% |
| Tonia Lassman | 10/10 | 461 days | 92% |
| Vincent | 9/10 | 553 days | 85% |
| Birk Schaper | 10/10 | 614 days | 82% |
| Tony | 10/10 | 645 days | 80% |
| Shelby Stout | 10/10 | 645 days | 80% |
| Bernd Wallner | 10/10 | 674 days | 77% |
| J&M The Netherlands | 9/10 | 705 days | 74% |
| A. P. | 10/10 | 705 days | 75% |
| Gary and Alison Steele | 10/10 | 705 days | 75% |
| Gil Lima | 9/10 | 705 days | 74% |
| Elke | 10/10 | 736 days | 72% |
| Jennifer Liu | 10/10 | 736 days | 72% |
| Thomas | 10/10 | 766 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 797 days | 67% |
| Bernd | 9/10 | 797 days | 66% |
| Georg Vaupel | 9/10 | 889 days | 57% |
| Toni from Alaska | 10/10 | 889 days | 57% |
| BRIGITTE GAGNON | 10/10 | 950 days | 51% |
| Joshua Vu | 9/10 | 950 days | 50% |
| Heather Mortimer | 10/10 | 950 days | 51% |
| Deb Lyon | 10/10 | 980 days | 48% |
| Mike Smith | 10/10 | 1011 days | 45% |
| Geoff and Ginny Cunningham | 8/10 | 1011 days | 44% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1011 days | 44% |
| Mathilde | 10/10 | 1101 days | 36% |
| Charles Bouquin | 10/10 | 1131 days | 34% |
| Kathy from Oregon | 2/10 | 1162 days | 14% |
| cearon | 9/10 | 1315 days | 20% |
| Christine Williams | 10/10 | 1376 days | 17% |
| Dave | 9/10 | 1404 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1466 days | 13% |
| Mike | 10/10 | 1527 days | 10% |
| Clare Thompson | 10/10 | 1527 days | 10% |
| Alexandra | 10/10 | 1557 days | 9% |
| Anneka | 10/10 | 1588 days | 8% |
| Carolina Gartner | 10/10 | 1588 days | 8% |
| Donna Mason | 10/10 | 1984 days | 4% |
| Lydia | 9/10 | 1984 days | 4% |
| Tony Henderson-Newport | 9/10 | 1984 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1984 days | 4% |
| Brooke Lillyston | 10/10 | 1984 days | 4% |
| Ian G | 10/10 | 2014 days | 4% |
| Morris | 10/10 | 2014 days | 4% |
| Stacy Lio | 10/10 | 2014 days | 4% |
| Anonymous | 8/10 | 2105 days | 4% |
| Keith Diver | 9/10 | 2105 days | 4% |
| Stefan Berger | 9/10 | 2105 days | 4% |
| Peter Leschev | 9/10 | 2134 days | 4% |
| Miles Protter | 8/10 | 2134 days | 4% |
| Martin Borjeskog | 10/10 | 2135 days | 4% |
| Christian | 9/10 | 2135 days | 4% |
| Alexandre Lacroix | 9/10 | 2135 days | 4% |
| Matthew Young | 9/10 | 2135 days | 4% |
| Ben Holmes | 10/10 | 2135 days | 4% |
| N.J. van den Berg | 10/10 | 2135 days | 4% |
| Mike Smith | 9/10 | 2135 days | 4% |
| Ron Meyerink | 10/10 | 2165 days | 4% |
| Gerd Weidenfeld | 10/10 | 2166 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2166 days | 4% |
| Des Gilbert | 9/10 | 2197 days | 4% |
| Diane | 10/10 | 2197 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2197 days | 4% |
| Anna Hunt | 9/10 | 2197 days | 4% |
| James and Emma Dickie | 10/10 | 2197 days | 4% |
| Jonatan Zarzif | 3/10 | 2197 days | 2% |
| Trevor Parkin | 9/10 | 2226 days | 4% |
| Edwin Walker | 8/10 | 2258 days | 4% |
| Serena Gray | 9/10 | 2258 days | 4% |
| PJ Caldito | 10/10 | 2258 days | 4% |
| Shane Howe | 10/10 | 2288 days | 4% |
| Jason | 10/10 | 2288 days | 4% |
| Teneille Harwood | 10/10 | 2288 days | 4% |
| Fabulous five | 10/10 | 2319 days | 4% |
| jac | 9/10 | 2319 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2319 days | 4% |
| Jeannie Huang | 9/10 | 2349 days | 4% |
| Joao Madureira | 8/10 | 2349 days | 4% |
| Edith Peita | 10/10 | 2350 days | 4% |
| John Bourke | 10/10 | 2350 days | 4% |
| Maik | 10/10 | 2380 days | 4% |
| Helen | 10/10 | 2380 days | 4% |
| Kevin | 10/10 | 2380 days | 4% |
| Larry Mutu Reriti | 10/10 | 2380 days | 4% |
| Keryn | 10/10 | 2380 days | 4% |
| Greg Croft | 10/10 | 2380 days | 4% |
| Erin | 10/10 | 2411 days | 4% |
| schtahaups | 9/10 | 2411 days | 4% |
| CMe | 9/10 | 2411 days | 4% |
| Martyn | 10/10 | 2411 days | 4% |
| John Flynn | 9/10 | 2440 days | 3% |
| charlie35slr | 10/10 | 2441 days | 4% |
| Ken | 2/10 | 2471 days | 1% |
| Bee | 3/10 | 2472 days | 2% |
| Catherine Johnson | 10/10 | 2499 days | 3% |
| Bk | 10/10 | 2500 days | 3% |
| John I. | 10/10 | 2500 days | 3% |
| Rogie | 9/10 | 2500 days | 3% |
| Krzysztof Jablonski | 10/10 | 2500 days | 3% |
| Berthold Wagner | 8/10 | 2530 days | 3% |
| Eric Arnal Fort | 10/10 | 2530 days | 3% |
| Andy Jamo | 10/10 | 2531 days | 3% |
| Agnès | 10/10 | 2531 days | 3% |
| Thomas Heri | 10/10 | 2531 days | 3% |
| Roger and Karen | 10/10 | 2592 days | 3% |
| renard | 9/10 | 2592 days | 3% |
| Berrie, the Netherlands | 10/10 | 2592 days | 3% |
| Warren S | 10/10 | 2623 days | 3% |
| Ronald Rampersad | 10/10 | 2684 days | 3% |
| Poynter Family | 9/10 | 2684 days | 3% |
| Wilson | 10/10 | 2715 days | 3% |
| Elsa | 10/10 | 2715 days | 3% |
| Pascal | 10/10 | 2745 days | 3% |
| Paul Haslam | 10/10 | 2836 days | 3% |
| Jennifer Makosky | 9/10 | 2836 days | 3% |
| Steve Pickard | 10/10 | 2837 days | 3% |
| Stuart C | 10/10 | 2865 days | 3% |
| Vicki Simmons | 10/10 | 2895 days | 3% |
| Steven Dunlop | 9/10 | 2895 days | 3% |
| Sarah Timms | 10/10 | 2987 days | 2% |
| Emily Hibberd | 10/10 | 3017 days | 2% |
| Sue Lander | 9/10 | 3017 days | 2% |
| Kelvin Armstrong | 10/10 | 3079 days | 2% |
| Tom Williamson | 9/10 | 3109 days | 2% |
| Yves Deyris | 10/10 | 3170 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3170 days | 2% |
| Sylvie Paquette | 9/10 | 3201 days | 2% |
| Axel and Patricia G | 10/10 | 3206 days | 2% |
| walter isselhard | 8/10 | 3566 days | 1% |
| Darker | 9/10 | 3948 days | 0% |
| L S | 10/10 | 4144 days | 0% |
| aussiewoodies | 8/10 | 4632 days | 1% |
| Sharyn Crosby | 10/10 | 4663 days | 1% |
| Alekandra Ulm | 4/10 | 4735 days | 0% |
| Sue Kieseker | 8/10 | 4738 days | 1% |
| Karin Genyn | 8/10 | 4739 days | 1% |
| Sharon Yates | 10/10 | 4741 days | 1% |
| Moorman | 8/10 | 4744 days | 1% |
| Marian | 7/10 | 4755 days | 0% |
| Behrens | 4/10 | 4762 days | 0% |
| FiStew | 10/10 | 4844 days | 1% |
| Devil_n_Disquiz | 10/10 | 4875 days | 1% |
| gezza2906 | 4/10 | 4906 days | 0% |
| Tinne Cis | 8/10 | 5025 days | 1% |
| B Sluis | 8/10 | 5037 days | 1% |
| Bottoms | 7/10 | 5038 days | 0% |
| Seiler | 6/10 | 5038 days | 0% |
| Patrick Grant | 8/10 | 5038 days | 1% |
| Moehl | 9/10 | 5040 days | 1% |
| David Beaumont | 8/10 | 5040 days | 1% |
| Beat Kindler | 7/10 | 5040 days | 0% |
| Danielle | 9/10 | 5040 days | 1% |
| Markus Heummer | 10/10 | 5041 days | 1% |
| Gerrit & Martina | 8/10 | 5042 days | 1% |
| Verne Heath | 7/10 | 5042 days | 0% |
| Dave Simpson | 8/10 | 5042 days | 1% |
| Steve Goodyear | 9/10 | 5049 days | 1% |
| Colin Philpott | 8/10 | 5050 days | 1% |
| Hans Erik Munch | 7/10 | 5055 days | 0% |
| Thomas Behy | 5/10 | 5055 days | 0% |
| Kroepfl | 9/10 | 5056 days | 1% |
| Lesley | 5/10 | 5088 days | 0% |
| Dagmar | 10/10 | 5120 days | 1% |
| deJong | 6/10 | 5123 days | 0% |
| Sillmann | 9/10 | 5125 days | 1% |
| Eri & Udo Seifert | 8/10 | 5128 days | 1% |
| Curry | 8/10 | 5131 days | 1% |
| Willi & Elke Breier | 8/10 | 5136 days | 1% |
| Powerfamily | 10/10 | 5272 days | 1% |
| Jack Potman | 10/10 | 5351 days | 1% |
| Andreas Blessing | 7/10 | 5374 days | 0% |
| Desma Frampton | 2/10 | 5376 days | 0% |
| Maike | 8/10 | 5382 days | 1% |
| Kauzta | 7/10 | 5382 days | 0% |
| Schroeder | 6/10 | 5382 days | 0% |
| J Meindersma | 7/10 | 5383 days | 0% |
| Juergen Wolf | 8/10 | 5384 days | 1% |
| Aimee Pollett | 9/10 | 5384 days | 1% |
| Barbara Link | 8/10 | 5385 days | 1% |
| E Brockbank | 6/10 | 5385 days | 0% |
| Gerstmann | 6/10 | 5388 days | 0% |
| Ekhard Wittkugel | 10/10 | 5390 days | 1% |
| Raith | 8/10 | 5393 days | 1% |
| Omar Candon | 8/10 | 5395 days | 1% |
| Gert Vogelaers | 8/10 | 5397 days | 1% |
| Flueckiger | 6/10 | 5403 days | 0% |
| Marleen Meyers | 6/10 | 5405 days | 0% |
| Frank Schedler | 9/10 | 5405 days | 1% |
| Katie Nicol | 7/10 | 5407 days | 0% |
| Gerd Pagel | 2/10 | 5407 days | 0% |
| mr Schumader | 9/10 | 5408 days | 1% |
| Monja | 9/10 | 5410 days | 1% |
| Teum and Orselien | 7/10 | 5410 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5410 days | 1% |
| Johanna | 9/10 | 5411 days | 1% |
| E M Klap | 8/10 | 5413 days | 1% |
| Bolt | 8/10 | 5413 days | 1% |
| Robert Cox | 4/10 | 5413 days | 0% |
| Nicole | 8/10 | 5413 days | 1% |
| Heike Toepelt | 9/10 | 5414 days | 1% |
| Derek Archibald | 4/10 | 5415 days | 0% |
| Loren van Oordt | 9/10 | 5417 days | 1% |
| Gordon Daniels | 7/10 | 5417 days | 0% |
| Ewald Waldner | 9/10 | 5418 days | 1% |
| Meriel & Paul Best | 9/10 | 5418 days | 1% |
| de Vries | 7/10 | 5420 days | 0% |
| Jochen | 9/10 | 5420 days | 1% |
| Anne | 8/10 | 5422 days | 1% |
| D Saker | 9/10 | 5728 days | 1% |
| Don Keith | 9/10 | 5746 days | 1% |
| Westermann | 9/10 | 5750 days | 1% |
| Pam Know | 8/10 | 5754 days | 1% |
| Main | 9/10 | 5760 days | 1% |
| Mark and Natasha UK | 8/10 | 5761 days | 1% |
| Gunda G | 4/10 | 5767 days | 0% |
| Denecke Thorsten | 9/10 | 5768 days | 1% |
| Lehmann | 7/10 | 5769 days | 0% |
| Walter | 6/10 | 5773 days | 0% |
| Mark | 8/10 | 5778 days | 1% |
| Wilfred Sch | 8/10 | 5780 days | 1% |
| David Valentine | 8/10 | 5781 days | 1% |
| Paul Ritchie | 8/10 | 5782 days | 1% |
| Thea X | 7/10 | 5782 days | 0% |
| Wim Van Gastel | 7/10 | 5785 days | 0% |
| Coby Aalbrecht | 6/10 | 5786 days | 0% |
| nigelst | 7/10 | 5793 days | 0% |
| Wolfgang G | 7/10 | 5793 days | 0% |
| Goewe | 9/10 | 5801 days | 1% |
| Jennifer Templeton | 6/10 | 5804 days | 0% |
| Ralf Genthe | 6/10 | 5804 days | 0% |
| Susi Schoetzler | 8/10 | 5807 days | 1% |
| marcusba | 10/10 | 5830 days | 1% |
| stephenst | 4/10 | 5833 days | 0% |
| weidep | 8/10 | 5833 days | 1% |
| Monika Wenzel | 9/10 | 5857 days | 1% |
| Jean Paul Mesnage | 6/10 | 5859 days | 0% |
| Uerilie Stolareh | 8/10 | 5862 days | 1% |
| Karen Fisher | 10/10 | 5875 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5888 days | 0% |
| PamB | 8/10 | 6081 days | 1% |
| RubyJ | 8/10 | 6085 days | 1% |
| Frank | 9/10 | 6110 days | 1% |
| HeideS | 10/10 | 6112 days | 1% |
| GrahamM1 | 9/10 | 6126 days | 1% |
| ChristineM | 8/10 | 6126 days | 1% |
| FrankFlemming | 7/10 | 6127 days | 0% |
| MrHebbard | 9/10 | 6127 days | 1% |
| Elrik frau | 9/10 | 6127 days | 1% |
| Helle | 9/10 | 6132 days | 1% |
| Trevor | 8/10 | 6136 days | 1% |
| Tim | 9/10 | 6137 days | 1% |
| Annemarie | 8/10 | 6143 days | 1% |
| plumbaum | 8/10 | 6157 days | 1% |
| Bernd | 7/10 | 6157 days | 0% |
| groenewold | 7/10 | 6157 days | 0% |
| Liane | 10/10 | 6161 days | 1% |
| Burkhalter | 6/10 | 6164 days | 0% |
| Keith | 9/10 | 6165 days | 1% |
| Bernd | 8/10 | 6166 days | 1% |
| Rosa | 9/10 | 6166 days | 1% |
| David | 8/10 | 6205 days | 1% |
| Marc | 8/10 | 6210 days | 1% |
| Kaminsky | 9/10 | 6210 days | 1% |
| olland | 8/10 | 6213 days | 1% |
| Terry | 9/10 | 6283 days | 1% |
| Chris | 7/10 | 6470 days | 0% |
| Stuart Bartram | 8/10 | 6476 days | 1% |
| Hoetnagels | 8/10 | 6476 days | 1% |
| Anja Kunert | 8/10 | 6490 days | 1% |
| Kenneth and Mette | 8/10 | 6493 days | 1% |
| Myrtille de Vries | 6/10 | 6497 days | 0% |
| struck | 10/10 | 6582 days | 1% |
| Pat Brewster | 9/10 | 6695 days | 1% |
| Stef | 7/10 | 6803 days | 0% |
| Schranger | 10/10 | 6830 days | 1% |
| Karla | 4/10 | 6852 days | 0% |
| Andy | 9/10 | 6858 days | 1% |
| Tom | 8/10 | 6858 days | 1% |
| Jacobien | 8/10 | 6863 days | 1% |
| Alexandra | 5/10 | 6863 days | 0% |
| Stefan | 6/10 | 6867 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.56% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 175 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 172 | -3.50% |
| 173 | -3.52% |
| 174 | -3.54% |
| 175 | -3.56% |
| 176 | -3.58% |
| 177 | -3.60% |
| 178 | -3.62% |
| … | … |
Balancing Adjustment
1.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.