Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Pacific Horizon Motorhomes

Valid Reviews

283 Valid Reviews

The Pacific Horizon Motorhomes experience has a total of 294 reviews. There are 283 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 283 valid reviews:

Rating Count Percentage
10/10 99
35%
9/10 73
26%
8/10 56
20%
7/10 23
8%
6/10 15
5%
5/10 3
1%
4/10 8
3%
3/10 2
1%
2/10 4
1%
1/10 0
0%

85.05% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

143 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 143 face-to-face reviews:

Rating Count Percentage
10/10 12
8%
9/10 34
24%
8/10 48
34%
7/10 23
16%
6/10 15
10%
5/10 2
1%
4/10 7
5%
3/10 0
0%
2/10 2
1%
1/10 0
0%

77.13% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.34%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Massimiliano 10/10 87 days 100%
Mary 10/10 148 days 99%
Henry & Georgina Hunt 10/10 179 days 99%
Tonia Lassman 10/10 209 days 98%
Vincent 9/10 301 days 94%
Birk Schaper 10/10 362 days 93%
Tony 10/10 393 days 92%
Shelby Stout 10/10 393 days 92%
Bernd Wallner 10/10 422 days 90%
J&M The Netherlands 9/10 453 days 88%
A. P. 10/10 453 days 89%
Gary and Alison Steele 10/10 453 days 89%
Gil Lima 9/10 453 days 88%
Elke 10/10 484 days 87%
Jennifer Liu 10/10 484 days 87%
Thomas 10/10 514 days 85%
Missy Ida Tapine-Tumu 10/10 545 days 83%
Bernd 9/10 545 days 83%
Georg Vaupel 9/10 637 days 76%
Toni from Alaska 10/10 637 days 77%
BRIGITTE GAGNON 10/10 698 days 72%
Joshua Vu 9/10 698 days 72%
Heather Mortimer 10/10 698 days 72%
Deb Lyon 10/10 728 days 70%
Mike Smith 10/10 759 days 67%
Geoff and Ginny Cunningham 8/10 759 days 66%
Luke, Kadri, Tonu & Leili 9/10 759 days 67%
Mathilde 10/10 849 days 59%
Charles Bouquin 10/10 879 days 56%
Kathy from Oregon 2/10 910 days 24%
cearon 9/10 1063 days 38%
Christine Williams 10/10 1124 days 33%
Dave 9/10 1152 days 30%
Adrian & Carolina Millar 10/10 1214 days 26%
Mike 10/10 1275 days 22%
Clare Thompson 10/10 1275 days 22%
Alexandra 10/10 1305 days 20%
Anneka 10/10 1336 days 18%
Carolina Gartner 10/10 1336 days 18%
Donna Mason 10/10 1732 days 5%
Lydia 9/10 1732 days 5%
Tony Henderson-Newport 9/10 1732 days 5%
Lexi & Rod Kirk 10/10 1732 days 5%
Brooke Lillyston 10/10 1732 days 5%
Ian G 10/10 1762 days 5%
Morris 10/10 1762 days 5%
Stacy Lio 10/10 1762 days 5%
Anonymous (105552) 8/10 1854 days 4%
Keith Diver 9/10 1854 days 4%
Stefan Berger 9/10 1854 days 4%
Peter Leschev 9/10 1883 days 4%
Miles Protter 8/10 1883 days 4%
Martin Borjeskog 10/10 1883 days 4%
Christian 9/10 1883 days 4%
Alexandre Lacroix 9/10 1883 days 4%
Matthew Young 9/10 1883 days 4%
Ben Holmes 10/10 1883 days 4%
N.J. van den Berg 10/10 1883 days 4%
Mike Smith 9/10 1883 days 4%
Ron Meyerink 10/10 1914 days 4%
Gerd Weidenfeld 10/10 1914 days 4%
Geoff and Ginny Cunningham 9/10 1914 days 4%
Des Gilbert 9/10 1945 days 4%
Diane 10/10 1945 days 4%
Kirsch, Luxemburg 10/10 1945 days 4%
Anna Hunt 9/10 1945 days 4%
James and Emma Dickie 10/10 1945 days 4%
Jonatan Zarzif 3/10 1945 days 2%
Trevor Parkin 9/10 1975 days 4%
Edwin Walker 8/10 2006 days 4%
Serena Gray 9/10 2006 days 4%
PJ Caldito 10/10 2006 days 4%
Shane Howe 10/10 2036 days 4%
Jason 10/10 2036 days 4%
Teneille Harwood 10/10 2036 days 4%
Fabulous five 10/10 2067 days 4%
jac 9/10 2067 days 4%
Keith & Kay Finlayson 10/10 2067 days 4%
Jeannie Huang 9/10 2098 days 4%
Joao Madureira 8/10 2098 days 4%
Edith Peita 10/10 2098 days 4%
John Bourke 10/10 2098 days 4%
Maik 10/10 2128 days 4%
Helen 10/10 2128 days 4%
Kevin 10/10 2128 days 4%
Larry Mutu Reriti 10/10 2128 days 4%
Keryn 10/10 2128 days 4%
Greg Croft 10/10 2128 days 4%
Erin 10/10 2159 days 4%
schtahaups 9/10 2159 days 4%
CMe 9/10 2159 days 4%
Martyn 10/10 2159 days 4%
John Flynn 9/10 2189 days 4%
charlie35slr 10/10 2189 days 4%
Ken 2/10 2220 days 1%
Bee 3/10 2220 days 2%
Catherine Johnson 10/10 2248 days 4%
Bk 10/10 2248 days 4%
John I. 10/10 2248 days 4%
Rogie 9/10 2248 days 4%
Krzysztof Jablonski 10/10 2248 days 4%
Berthold Wagner 8/10 2279 days 4%
Eric Arnal Fort 10/10 2279 days 4%
Andy Jamo 10/10 2279 days 4%
Agnès 10/10 2279 days 4%
Thomas Heri 10/10 2279 days 4%
Roger and Karen 10/10 2340 days 4%
renard 9/10 2340 days 4%
Berrie, the Netherlands 10/10 2340 days 4%
Warren S 10/10 2371 days 4%
Ronald Rampersad 10/10 2432 days 3%
Poynter Family 9/10 2432 days 3%
Wilson 10/10 2463 days 3%
Elsa 10/10 2463 days 3%
Pascal 10/10 2493 days 3%
Paul Haslam 10/10 2585 days 3%
Jennifer Makosky 9/10 2585 days 3%
Steve Pickard 10/10 2585 days 3%
Stuart C 10/10 2613 days 3%
Vicki Simmons 10/10 2644 days 3%
Steven Dunlop 9/10 2644 days 3%
Sarah Timms 10/10 2736 days 3%
Emily Hibberd 10/10 2766 days 3%
Sue Lander 9/10 2766 days 3%
Kelvin Armstrong 10/10 2828 days 3%
Tom Williamson 9/10 2858 days 3%
Yves Deyris 10/10 2919 days 2%
Fred RABIER BAGOEE 9/10 2919 days 2%
Sylvie Paquette 9/10 2950 days 2%
Axel and Patricia G 10/10 2954 days 2%
walter isselhard 8/10 3315 days 2%
Darker 9/10 3696 days 1%
L S 10/10 3893 days 1%
aussiewoodies 8/10 4380 days 1%
Sharyn Crosby 10/10 4411 days 1%
Alekandra Ulm 4/10 4483 days 0%
Sue Kieseker 8/10 4486 days 1%
Karin Genyn 8/10 4487 days 1%
Sharon Yates 10/10 4489 days 1%
Moorman 8/10 4492 days 1%
Marian 7/10 4503 days 0%
Behrens 4/10 4510 days 0%
FiStew 10/10 4592 days 1%
Devil_n_Disquiz 10/10 4623 days 1%
gezza2906 4/10 4654 days 0%
Tinne Cis 8/10 4773 days 1%
B Sluis 8/10 4785 days 1%
Bottoms 7/10 4786 days 0%
Seiler 6/10 4786 days 0%
Patrick Grant 8/10 4786 days 1%
Moehl 9/10 4788 days 1%
David Beaumont 8/10 4788 days 1%
Beat Kindler 7/10 4788 days 0%
Danielle 9/10 4788 days 1%
Markus Heummer 10/10 4789 days 1%
Gerrit & Martina 8/10 4790 days 1%
Verne Heath 7/10 4790 days 0%
Dave Simpson 8/10 4790 days 1%
Steve Goodyear 9/10 4797 days 1%
Colin Philpott 8/10 4798 days 1%
Hans Erik Munch 7/10 4803 days 0%
Thomas Behy 5/10 4803 days 0%
Kroepfl 9/10 4804 days 1%
Lesley 5/10 4836 days 0%
Dagmar 10/10 4868 days 1%
deJong 6/10 4871 days 0%
Sillmann 9/10 4873 days 1%
Eri & Udo Seifert 8/10 4876 days 1%
Curry 8/10 4879 days 1%
Willi & Elke Breier 8/10 4884 days 1%
Powerfamily 10/10 5020 days 1%
Jack Potman 10/10 5099 days 1%
Andreas Blessing 7/10 5122 days 0%
Desma Frampton 2/10 5124 days 0%
Maike 8/10 5130 days 1%
Kauzta 7/10 5130 days 0%
Schroeder 6/10 5130 days 0%
J Meindersma 7/10 5131 days 0%
Juergen Wolf 8/10 5132 days 1%
Aimee Pollett 9/10 5132 days 1%
Barbara Link 8/10 5133 days 1%
E Brockbank 6/10 5133 days 0%
Gerstmann 6/10 5136 days 0%
Ekhard Wittkugel 10/10 5138 days 1%
Raith 8/10 5141 days 1%
Omar Candon 8/10 5143 days 1%
Gert Vogelaers 8/10 5145 days 1%
Flueckiger 6/10 5151 days 0%
Marleen Meyers 6/10 5153 days 0%
Frank Schedler 9/10 5153 days 1%
Katie Nicol 7/10 5155 days 0%
Gerd Pagel 2/10 5155 days 0%
mr Schumader 9/10 5156 days 1%
Monja 9/10 5158 days 1%
Teum and Orselien 7/10 5158 days 0%
Marieke and Bert-Jan 9/10 5158 days 1%
Johanna 9/10 5159 days 1%
E M Klap 8/10 5161 days 1%
Bolt 8/10 5161 days 1%
Robert Cox 4/10 5161 days 0%
Nicole 8/10 5161 days 1%
Heike Toepelt 9/10 5162 days 1%
Derek Archibald 4/10 5163 days 0%
Loren van Oordt 9/10 5165 days 1%
Gordon Daniels 7/10 5165 days 0%
Ewald Waldner 9/10 5166 days 1%
Meriel & Paul Best 9/10 5166 days 1%
de Vries 7/10 5168 days 0%
Jochen 9/10 5168 days 1%
Anne 8/10 5170 days 1%
D Saker 9/10 5476 days 1%
Don Keith 9/10 5494 days 1%
Westermann 9/10 5498 days 1%
Pam Know 8/10 5502 days 1%
Main 9/10 5508 days 1%
Mark and Natasha UK 8/10 5509 days 1%
Gunda G 4/10 5515 days 0%
Denecke Thorsten 9/10 5516 days 1%
Lehmann 7/10 5517 days 0%
Walter 6/10 5521 days 0%
Mark 8/10 5526 days 1%
Wilfred Sch 8/10 5528 days 1%
David Valentine 8/10 5529 days 1%
Paul Ritchie 8/10 5530 days 1%
Thea X 7/10 5530 days 0%
Wim Van Gastel 7/10 5533 days 0%
Coby Aalbrecht 6/10 5534 days 0%
nigelst 7/10 5541 days 0%
Wolfgang G 7/10 5541 days 0%
Goewe 9/10 5549 days 1%
Jennifer Templeton 6/10 5552 days 0%
Ralf Genthe 6/10 5552 days 0%
Susi Schoetzler 8/10 5555 days 1%
marcusba 10/10 5578 days 1%
stephenst 4/10 5581 days 0%
weidep 8/10 5581 days 1%
Monika Wenzel 9/10 5605 days 1%
Jean Paul Mesnage 6/10 5607 days 0%
Uerilie Stolareh 8/10 5610 days 1%
Karen Fisher 10/10 5623 days 1%
Tracy & Peter Cassidy 7/10 5636 days 0%
PamB 8/10 5829 days 1%
RubyJ 8/10 5833 days 1%
Frank 9/10 5859 days 1%
HeideS 10/10 5860 days 1%
GrahamM1 9/10 5874 days 1%
ChristineM 8/10 5874 days 1%
FrankFlemming 7/10 5875 days 0%
MrHebbard 9/10 5875 days 1%
Elrik frau 9/10 5875 days 1%
Helle 9/10 5880 days 1%
Trevor 8/10 5885 days 1%
Tim 9/10 5885 days 1%
Annemarie 8/10 5892 days 1%
plumbaum 8/10 5906 days 1%
Bernd 7/10 5906 days 0%
groenewold 7/10 5906 days 0%
Liane 10/10 5909 days 1%
Burkhalter 6/10 5912 days 0%
Keith 9/10 5913 days 1%
Bernd 8/10 5914 days 1%
Rosa 9/10 5914 days 1%
David 8/10 5954 days 1%
Marc 8/10 5958 days 1%
Kaminsky 9/10 5958 days 1%
olland 8/10 5962 days 1%
Terry 9/10 6032 days 1%
Chris 7/10 6218 days 0%
Stuart Bartram 8/10 6224 days 1%
Hoetnagels 8/10 6224 days 1%
Anja Kunert 8/10 6238 days 1%
Kenneth and Mette 8/10 6241 days 1%
Myrtille de Vries 6/10 6245 days 0%
struck 10/10 6330 days 1%
Pat Brewster 9/10 6443 days 1%
Stef 7/10 6551 days 0%
Schranger 10/10 6578 days 1%
Karla 4/10 6600 days 0%
Andy 9/10 6606 days 1%
Tom 8/10 6606 days 1%
Jacobien 8/10 6611 days 1%
Alexandra 5/10 6611 days 0%
Stefan 6/10 6615 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.38% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 59 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pacific Horizon Motorhomes experience has been adjusted for 40 days. Adjustments are according to the following table.

Days Adjustment
37 -0.70%
38 -0.72%
39 -0.74%
40 -0.76%
41 -0.78%
42 -0.80%
43 -0.81%

Balancing Adjustment

0.75% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

84%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.