Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
282 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 292 reviews. There are 282 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 282 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 98 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.00% and is based on 282 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 282 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mary | 10/10 | 55 days | 100% |
| Henry & Georgina Hunt | 10/10 | 86 days | 100% |
| Tonia Lassman | 10/10 | 116 days | 99% |
| Vincent | 9/10 | 208 days | 97% |
| Birk Schaper | 10/10 | 269 days | 96% |
| Tony | 10/10 | 300 days | 95% |
| Shelby Stout | 10/10 | 300 days | 95% |
| Bernd Wallner | 10/10 | 329 days | 94% |
| J&M The Netherlands | 9/10 | 360 days | 92% |
| A. P. | 10/10 | 360 days | 93% |
| Gary and Alison Steele | 10/10 | 360 days | 93% |
| Gil Lima | 9/10 | 360 days | 92% |
| Elke | 10/10 | 391 days | 91% |
| Jennifer Liu | 10/10 | 391 days | 91% |
| Thomas | 10/10 | 421 days | 90% |
| Missy Ida Tapine-Tumu | 10/10 | 452 days | 88% |
| Bernd | 9/10 | 452 days | 88% |
| Georg Vaupel | 9/10 | 544 days | 82% |
| Toni from Alaska | 10/10 | 544 days | 83% |
| BRIGITTE GAGNON | 10/10 | 605 days | 79% |
| Joshua Vu | 9/10 | 605 days | 78% |
| Heather Mortimer | 10/10 | 605 days | 79% |
| Deb Lyon | 10/10 | 635 days | 77% |
| Mike Smith | 10/10 | 666 days | 75% |
| Geoff and Ginny Cunningham | 8/10 | 666 days | 73% |
| Luke, Kadri, Tonu & Leili | 9/10 | 666 days | 74% |
| Mathilde | 10/10 | 756 days | 67% |
| Charles Bouquin | 10/10 | 786 days | 65% |
| Kathy from Oregon | 2/10 | 817 days | 28% |
| cearon | 9/10 | 970 days | 46% |
| Christine Williams | 10/10 | 1031 days | 41% |
| Dave | 9/10 | 1059 days | 38% |
| Adrian & Carolina Millar | 10/10 | 1121 days | 33% |
| Mike | 10/10 | 1182 days | 29% |
| Clare Thompson | 10/10 | 1182 days | 29% |
| Alexandra | 10/10 | 1212 days | 26% |
| Anneka | 10/10 | 1243 days | 24% |
| Carolina Gartner | 10/10 | 1243 days | 24% |
| Donna Mason | 10/10 | 1639 days | 7% |
| Lydia | 9/10 | 1639 days | 7% |
| Tony Henderson-Newport | 9/10 | 1639 days | 7% |
| Lexi & Rod Kirk | 10/10 | 1639 days | 7% |
| Brooke Lillyston | 10/10 | 1639 days | 7% |
| Ian G | 10/10 | 1669 days | 6% |
| Morris | 10/10 | 1669 days | 6% |
| Stacy Lio | 10/10 | 1669 days | 6% |
| Anonymous (105552) | 8/10 | 1761 days | 5% |
| Keith Diver | 9/10 | 1761 days | 5% |
| Stefan Berger | 9/10 | 1761 days | 5% |
| Peter Leschev | 9/10 | 1790 days | 5% |
| Miles Protter | 8/10 | 1790 days | 5% |
| Martin Borjeskog | 10/10 | 1790 days | 5% |
| Christian | 9/10 | 1790 days | 5% |
| Alexandre Lacroix | 9/10 | 1790 days | 5% |
| Matthew Young | 9/10 | 1790 days | 5% |
| Ben Holmes | 10/10 | 1790 days | 5% |
| N.J. van den Berg | 10/10 | 1790 days | 5% |
| Mike Smith | 9/10 | 1790 days | 5% |
| Ron Meyerink | 10/10 | 1821 days | 5% |
| Gerd Weidenfeld | 10/10 | 1821 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1821 days | 5% |
| Des Gilbert | 9/10 | 1852 days | 5% |
| Diane | 10/10 | 1852 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1852 days | 5% |
| Anna Hunt | 9/10 | 1852 days | 5% |
| James and Emma Dickie | 10/10 | 1852 days | 5% |
| Jonatan Zarzif | 3/10 | 1852 days | 3% |
| Trevor Parkin | 9/10 | 1882 days | 5% |
| Edwin Walker | 8/10 | 1913 days | 5% |
| Serena Gray | 9/10 | 1913 days | 5% |
| PJ Caldito | 10/10 | 1913 days | 5% |
| Shane Howe | 10/10 | 1943 days | 5% |
| Jason | 10/10 | 1943 days | 5% |
| Teneille Harwood | 10/10 | 1943 days | 5% |
| Fabulous five | 10/10 | 1974 days | 5% |
| jac | 9/10 | 1974 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1974 days | 5% |
| Jeannie Huang | 9/10 | 2005 days | 4% |
| Joao Madureira | 8/10 | 2005 days | 4% |
| Edith Peita | 10/10 | 2005 days | 5% |
| John Bourke | 10/10 | 2005 days | 5% |
| Maik | 10/10 | 2035 days | 4% |
| Helen | 10/10 | 2035 days | 4% |
| Kevin | 10/10 | 2035 days | 4% |
| Larry Mutu Reriti | 10/10 | 2035 days | 4% |
| Keryn | 10/10 | 2035 days | 4% |
| Greg Croft | 10/10 | 2035 days | 4% |
| Erin | 10/10 | 2066 days | 4% |
| schtahaups | 9/10 | 2066 days | 4% |
| CMe | 9/10 | 2066 days | 4% |
| Martyn | 10/10 | 2066 days | 4% |
| John Flynn | 9/10 | 2096 days | 4% |
| charlie35slr | 10/10 | 2096 days | 4% |
| Ken | 2/10 | 2127 days | 2% |
| Bee | 3/10 | 2127 days | 2% |
| Catherine Johnson | 10/10 | 2155 days | 4% |
| Bk | 10/10 | 2155 days | 4% |
| John I. | 10/10 | 2155 days | 4% |
| Rogie | 9/10 | 2155 days | 4% |
| Krzysztof Jablonski | 10/10 | 2155 days | 4% |
| Berthold Wagner | 8/10 | 2186 days | 4% |
| Eric Arnal Fort | 10/10 | 2186 days | 4% |
| Andy Jamo | 10/10 | 2186 days | 4% |
| Agnès | 10/10 | 2186 days | 4% |
| Thomas Heri | 10/10 | 2186 days | 4% |
| Roger and Karen | 10/10 | 2247 days | 4% |
| renard | 9/10 | 2247 days | 4% |
| Berrie, the Netherlands | 10/10 | 2247 days | 4% |
| Warren S | 10/10 | 2278 days | 4% |
| Ronald Rampersad | 10/10 | 2339 days | 4% |
| Poynter Family | 9/10 | 2339 days | 4% |
| Wilson | 10/10 | 2370 days | 4% |
| Elsa | 10/10 | 2370 days | 4% |
| Pascal | 10/10 | 2400 days | 4% |
| Paul Haslam | 10/10 | 2492 days | 4% |
| Jennifer Makosky | 9/10 | 2492 days | 4% |
| Steve Pickard | 10/10 | 2492 days | 4% |
| Stuart C | 10/10 | 2520 days | 4% |
| Vicki Simmons | 10/10 | 2551 days | 3% |
| Steven Dunlop | 9/10 | 2551 days | 3% |
| Sarah Timms | 10/10 | 2643 days | 3% |
| Emily Hibberd | 10/10 | 2673 days | 3% |
| Sue Lander | 9/10 | 2673 days | 3% |
| Kelvin Armstrong | 10/10 | 2735 days | 3% |
| Tom Williamson | 9/10 | 2765 days | 3% |
| Yves Deyris | 10/10 | 2826 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2826 days | 3% |
| Sylvie Paquette | 9/10 | 2857 days | 3% |
| Axel and Patricia G | 10/10 | 2861 days | 3% |
| walter isselhard | 8/10 | 3222 days | 2% |
| Darker | 9/10 | 3603 days | 1% |
| L S | 10/10 | 3800 days | 1% |
| aussiewoodies | 8/10 | 4287 days | 0% |
| Sharyn Crosby | 10/10 | 4318 days | 0% |
| Alekandra Ulm | 4/10 | 4390 days | 1% |
| Sue Kieseker | 8/10 | 4393 days | 1% |
| Karin Genyn | 8/10 | 4394 days | 1% |
| Sharon Yates | 10/10 | 4396 days | 1% |
| Moorman | 8/10 | 4399 days | 1% |
| Marian | 7/10 | 4410 days | 1% |
| Behrens | 4/10 | 4417 days | 1% |
| FiStew | 10/10 | 4499 days | 1% |
| Devil_n_Disquiz | 10/10 | 4530 days | 1% |
| gezza2906 | 4/10 | 4561 days | 1% |
| Tinne Cis | 8/10 | 4680 days | 1% |
| B Sluis | 8/10 | 4692 days | 1% |
| Bottoms | 7/10 | 4693 days | 1% |
| Seiler | 6/10 | 4693 days | 1% |
| Patrick Grant | 8/10 | 4693 days | 1% |
| Moehl | 9/10 | 4695 days | 1% |
| David Beaumont | 8/10 | 4695 days | 1% |
| Beat Kindler | 7/10 | 4695 days | 1% |
| Danielle | 9/10 | 4695 days | 1% |
| Markus Heummer | 10/10 | 4696 days | 1% |
| Gerrit & Martina | 8/10 | 4697 days | 1% |
| Verne Heath | 7/10 | 4697 days | 1% |
| Dave Simpson | 8/10 | 4697 days | 1% |
| Steve Goodyear | 9/10 | 4704 days | 1% |
| Colin Philpott | 8/10 | 4705 days | 1% |
| Hans Erik Munch | 7/10 | 4710 days | 1% |
| Thomas Behy | 5/10 | 4710 days | 1% |
| Kroepfl | 9/10 | 4711 days | 1% |
| Lesley | 5/10 | 4743 days | 1% |
| Dagmar | 10/10 | 4775 days | 1% |
| deJong | 6/10 | 4778 days | 1% |
| Sillmann | 9/10 | 4780 days | 1% |
| Eri & Udo Seifert | 8/10 | 4783 days | 1% |
| Curry | 8/10 | 4786 days | 1% |
| Willi & Elke Breier | 8/10 | 4791 days | 1% |
| Powerfamily | 10/10 | 4927 days | 1% |
| Jack Potman | 10/10 | 5006 days | 1% |
| Andreas Blessing | 7/10 | 5029 days | 1% |
| Desma Frampton | 2/10 | 5031 days | 0% |
| Maike | 8/10 | 5037 days | 1% |
| Kauzta | 7/10 | 5037 days | 1% |
| Schroeder | 6/10 | 5037 days | 1% |
| J Meindersma | 7/10 | 5038 days | 1% |
| Juergen Wolf | 8/10 | 5039 days | 1% |
| Aimee Pollett | 9/10 | 5039 days | 1% |
| Barbara Link | 8/10 | 5040 days | 1% |
| E Brockbank | 6/10 | 5040 days | 1% |
| Gerstmann | 6/10 | 5043 days | 1% |
| Ekhard Wittkugel | 10/10 | 5045 days | 1% |
| Raith | 8/10 | 5048 days | 1% |
| Omar Candon | 8/10 | 5050 days | 1% |
| Gert Vogelaers | 8/10 | 5052 days | 1% |
| Flueckiger | 6/10 | 5058 days | 1% |
| Marleen Meyers | 6/10 | 5060 days | 1% |
| Frank Schedler | 9/10 | 5060 days | 1% |
| Katie Nicol | 7/10 | 5062 days | 1% |
| Gerd Pagel | 2/10 | 5062 days | 0% |
| mr Schumader | 9/10 | 5063 days | 1% |
| Monja | 9/10 | 5065 days | 1% |
| Teum and Orselien | 7/10 | 5065 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5065 days | 1% |
| Johanna | 9/10 | 5066 days | 1% |
| E M Klap | 8/10 | 5068 days | 1% |
| Bolt | 8/10 | 5068 days | 1% |
| Robert Cox | 4/10 | 5068 days | 1% |
| Nicole | 8/10 | 5068 days | 1% |
| Heike Toepelt | 9/10 | 5069 days | 1% |
| Derek Archibald | 4/10 | 5070 days | 1% |
| Loren van Oordt | 9/10 | 5072 days | 1% |
| Gordon Daniels | 7/10 | 5072 days | 1% |
| Ewald Waldner | 9/10 | 5073 days | 1% |
| Meriel & Paul Best | 9/10 | 5073 days | 1% |
| de Vries | 7/10 | 5075 days | 1% |
| Jochen | 9/10 | 5075 days | 1% |
| Anne | 8/10 | 5077 days | 1% |
| D Saker | 9/10 | 5383 days | 1% |
| Don Keith | 9/10 | 5401 days | 1% |
| Westermann | 9/10 | 5405 days | 1% |
| Pam Know | 8/10 | 5409 days | 1% |
| Main | 9/10 | 5415 days | 1% |
| Mark and Natasha UK | 8/10 | 5416 days | 1% |
| Gunda G | 4/10 | 5422 days | 1% |
| Denecke Thorsten | 9/10 | 5423 days | 1% |
| Lehmann | 7/10 | 5424 days | 1% |
| Walter | 6/10 | 5428 days | 1% |
| Mark | 8/10 | 5433 days | 1% |
| Wilfred Sch | 8/10 | 5435 days | 1% |
| David Valentine | 8/10 | 5436 days | 1% |
| Paul Ritchie | 8/10 | 5437 days | 1% |
| Thea X | 7/10 | 5437 days | 1% |
| Wim Van Gastel | 7/10 | 5440 days | 1% |
| Coby Aalbrecht | 6/10 | 5441 days | 1% |
| nigelst | 7/10 | 5448 days | 1% |
| Wolfgang G | 7/10 | 5448 days | 1% |
| Goewe | 9/10 | 5456 days | 1% |
| Jennifer Templeton | 6/10 | 5459 days | 1% |
| Ralf Genthe | 6/10 | 5459 days | 1% |
| Susi Schoetzler | 8/10 | 5462 days | 1% |
| marcusba | 10/10 | 5485 days | 1% |
| stephenst | 4/10 | 5488 days | 1% |
| weidep | 8/10 | 5488 days | 1% |
| Monika Wenzel | 9/10 | 5512 days | 1% |
| Jean Paul Mesnage | 6/10 | 5514 days | 1% |
| Uerilie Stolareh | 8/10 | 5517 days | 1% |
| Karen Fisher | 10/10 | 5530 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5543 days | 1% |
| PamB | 8/10 | 5736 days | 1% |
| RubyJ | 8/10 | 5740 days | 1% |
| Frank | 9/10 | 5765 days | 1% |
| HeideS | 10/10 | 5767 days | 1% |
| GrahamM1 | 9/10 | 5781 days | 1% |
| ChristineM | 8/10 | 5781 days | 1% |
| FrankFlemming | 7/10 | 5782 days | 1% |
| MrHebbard | 9/10 | 5782 days | 1% |
| Elrik frau | 9/10 | 5782 days | 1% |
| Helle | 9/10 | 5787 days | 1% |
| Trevor | 8/10 | 5791 days | 1% |
| Tim | 9/10 | 5792 days | 1% |
| Annemarie | 8/10 | 5798 days | 1% |
| plumbaum | 8/10 | 5812 days | 1% |
| Bernd | 7/10 | 5812 days | 1% |
| groenewold | 7/10 | 5812 days | 1% |
| Liane | 10/10 | 5816 days | 1% |
| Burkhalter | 6/10 | 5819 days | 1% |
| Keith | 9/10 | 5820 days | 1% |
| Bernd | 8/10 | 5821 days | 1% |
| Rosa | 9/10 | 5821 days | 1% |
| David | 8/10 | 5861 days | 1% |
| Marc | 8/10 | 5865 days | 1% |
| Kaminsky | 9/10 | 5865 days | 1% |
| olland | 8/10 | 5868 days | 1% |
| Terry | 9/10 | 5938 days | 1% |
| Chris | 7/10 | 6125 days | 1% |
| Stuart Bartram | 8/10 | 6131 days | 1% |
| Hoetnagels | 8/10 | 6131 days | 1% |
| Anja Kunert | 8/10 | 6145 days | 1% |
| Kenneth and Mette | 8/10 | 6148 days | 1% |
| Myrtille de Vries | 6/10 | 6152 days | 1% |
| struck | 10/10 | 6237 days | 1% |
| Pat Brewster | 9/10 | 6350 days | 1% |
| Stef | 7/10 | 6458 days | 1% |
| Schranger | 10/10 | 6485 days | 1% |
| Karla | 4/10 | 6507 days | 1% |
| Andy | 9/10 | 6513 days | 1% |
| Tom | 8/10 | 6513 days | 1% |
| Jacobien | 8/10 | 6518 days | 1% |
| Alexandra | 5/10 | 6518 days | 1% |
| Stefan | 6/10 | 6522 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.92% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| 29 | -0.58% |
| 30 | -0.60% |
| … | … |
Balancing Adjustment
0.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.