Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 257 days | 100% |
| Arch M | 9/10 | 257 days | 100% |
| Nadav S | 10/10 | 288 days | 100% |
| Bruce Thompson | 10/10 | 288 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 316 days | 98% |
| Massimiliano | 10/10 | 347 days | 98% |
| Mary | 10/10 | 408 days | 95% |
| Henry & Georgina Hunt | 10/10 | 439 days | 93% |
| Tonia Lassman | 10/10 | 469 days | 92% |
| Vincent | 9/10 | 561 days | 85% |
| Birk Schaper | 10/10 | 622 days | 82% |
| Tony | 10/10 | 653 days | 79% |
| Shelby Stout | 10/10 | 653 days | 79% |
| Bernd Wallner | 10/10 | 682 days | 77% |
| J&M The Netherlands | 9/10 | 713 days | 74% |
| A. P. | 10/10 | 713 days | 74% |
| Gary and Alison Steele | 10/10 | 713 days | 74% |
| Gil Lima | 9/10 | 713 days | 74% |
| Elke | 10/10 | 744 days | 72% |
| Jennifer Liu | 10/10 | 744 days | 72% |
| Thomas | 10/10 | 774 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 805 days | 66% |
| Bernd | 9/10 | 805 days | 65% |
| Georg Vaupel | 9/10 | 897 days | 56% |
| Toni from Alaska | 10/10 | 897 days | 57% |
| BRIGITTE GAGNON | 10/10 | 958 days | 50% |
| Joshua Vu | 9/10 | 958 days | 50% |
| Heather Mortimer | 10/10 | 958 days | 50% |
| Deb Lyon | 10/10 | 988 days | 47% |
| Mike Smith | 10/10 | 1019 days | 44% |
| Geoff and Ginny Cunningham | 8/10 | 1019 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1019 days | 43% |
| Mathilde | 10/10 | 1109 days | 36% |
| Charles Bouquin | 10/10 | 1139 days | 33% |
| Kathy from Oregon | 2/10 | 1170 days | 14% |
| cearon | 9/10 | 1323 days | 20% |
| Christine Williams | 10/10 | 1384 days | 17% |
| Dave | 9/10 | 1412 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1474 days | 12% |
| Mike | 10/10 | 1535 days | 10% |
| Clare Thompson | 10/10 | 1535 days | 10% |
| Alexandra | 10/10 | 1565 days | 9% |
| Anneka | 10/10 | 1596 days | 8% |
| Carolina Gartner | 10/10 | 1596 days | 8% |
| Donna Mason | 10/10 | 1992 days | 4% |
| Lydia | 9/10 | 1992 days | 4% |
| Tony Henderson-Newport | 9/10 | 1992 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1992 days | 4% |
| Brooke Lillyston | 10/10 | 1992 days | 4% |
| Ian G | 10/10 | 2022 days | 4% |
| Morris | 10/10 | 2022 days | 4% |
| Stacy Lio | 10/10 | 2022 days | 4% |
| Anonymous | 8/10 | 2113 days | 4% |
| Keith Diver | 9/10 | 2113 days | 4% |
| Stefan Berger | 9/10 | 2113 days | 4% |
| Peter Leschev | 9/10 | 2142 days | 4% |
| Miles Protter | 8/10 | 2142 days | 4% |
| Martin Borjeskog | 10/10 | 2143 days | 4% |
| Christian | 9/10 | 2143 days | 4% |
| Alexandre Lacroix | 9/10 | 2143 days | 4% |
| Matthew Young | 9/10 | 2143 days | 4% |
| Ben Holmes | 10/10 | 2143 days | 4% |
| N.J. van den Berg | 10/10 | 2143 days | 4% |
| Mike Smith | 9/10 | 2143 days | 4% |
| Ron Meyerink | 10/10 | 2173 days | 4% |
| Gerd Weidenfeld | 10/10 | 2174 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2174 days | 4% |
| Des Gilbert | 9/10 | 2205 days | 4% |
| Diane | 10/10 | 2205 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2205 days | 4% |
| Anna Hunt | 9/10 | 2205 days | 4% |
| James and Emma Dickie | 10/10 | 2205 days | 4% |
| Jonatan Zarzif | 3/10 | 2205 days | 2% |
| Trevor Parkin | 9/10 | 2234 days | 4% |
| Edwin Walker | 8/10 | 2266 days | 4% |
| Serena Gray | 9/10 | 2266 days | 4% |
| PJ Caldito | 10/10 | 2266 days | 4% |
| Shane Howe | 10/10 | 2296 days | 4% |
| Jason | 10/10 | 2296 days | 4% |
| Teneille Harwood | 10/10 | 2296 days | 4% |
| Fabulous five | 10/10 | 2327 days | 4% |
| jac | 9/10 | 2327 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2327 days | 4% |
| Jeannie Huang | 9/10 | 2357 days | 4% |
| Joao Madureira | 8/10 | 2357 days | 4% |
| Edith Peita | 10/10 | 2358 days | 4% |
| John Bourke | 10/10 | 2358 days | 4% |
| Maik | 10/10 | 2388 days | 4% |
| Helen | 10/10 | 2388 days | 4% |
| Kevin | 10/10 | 2388 days | 4% |
| Larry Mutu Reriti | 10/10 | 2388 days | 4% |
| Keryn | 10/10 | 2388 days | 4% |
| Greg Croft | 10/10 | 2388 days | 4% |
| Erin | 10/10 | 2419 days | 4% |
| schtahaups | 9/10 | 2419 days | 4% |
| CMe | 9/10 | 2419 days | 4% |
| Martyn | 10/10 | 2419 days | 4% |
| John Flynn | 9/10 | 2448 days | 3% |
| charlie35slr | 10/10 | 2449 days | 4% |
| Ken | 2/10 | 2479 days | 1% |
| Bee | 3/10 | 2480 days | 2% |
| Catherine Johnson | 10/10 | 2507 days | 3% |
| Bk | 10/10 | 2508 days | 3% |
| John I. | 10/10 | 2508 days | 3% |
| Rogie | 9/10 | 2508 days | 3% |
| Krzysztof Jablonski | 10/10 | 2508 days | 3% |
| Berthold Wagner | 8/10 | 2538 days | 3% |
| Eric Arnal Fort | 10/10 | 2538 days | 3% |
| Andy Jamo | 10/10 | 2539 days | 3% |
| Agnès | 10/10 | 2539 days | 3% |
| Thomas Heri | 10/10 | 2539 days | 3% |
| Roger and Karen | 10/10 | 2600 days | 3% |
| renard | 9/10 | 2600 days | 3% |
| Berrie, the Netherlands | 10/10 | 2600 days | 3% |
| Warren S | 10/10 | 2631 days | 3% |
| Ronald Rampersad | 10/10 | 2692 days | 3% |
| Poynter Family | 9/10 | 2692 days | 3% |
| Wilson | 10/10 | 2723 days | 3% |
| Elsa | 10/10 | 2723 days | 3% |
| Pascal | 10/10 | 2753 days | 3% |
| Paul Haslam | 10/10 | 2844 days | 3% |
| Jennifer Makosky | 9/10 | 2844 days | 3% |
| Steve Pickard | 10/10 | 2845 days | 3% |
| Stuart C | 10/10 | 2873 days | 3% |
| Vicki Simmons | 10/10 | 2903 days | 3% |
| Steven Dunlop | 9/10 | 2903 days | 3% |
| Sarah Timms | 10/10 | 2995 days | 2% |
| Emily Hibberd | 10/10 | 3025 days | 2% |
| Sue Lander | 9/10 | 3025 days | 2% |
| Kelvin Armstrong | 10/10 | 3087 days | 2% |
| Tom Williamson | 9/10 | 3117 days | 2% |
| Yves Deyris | 10/10 | 3178 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3178 days | 2% |
| Sylvie Paquette | 9/10 | 3209 days | 2% |
| Axel and Patricia G | 10/10 | 3214 days | 2% |
| walter isselhard | 8/10 | 3574 days | 1% |
| Darker | 9/10 | 3956 days | 0% |
| L S | 10/10 | 4152 days | 0% |
| aussiewoodies | 8/10 | 4640 days | 1% |
| Sharyn Crosby | 10/10 | 4671 days | 1% |
| Alekandra Ulm | 4/10 | 4743 days | 0% |
| Sue Kieseker | 8/10 | 4746 days | 1% |
| Karin Genyn | 8/10 | 4747 days | 1% |
| Sharon Yates | 10/10 | 4749 days | 1% |
| Moorman | 8/10 | 4752 days | 1% |
| Marian | 7/10 | 4763 days | 1% |
| Behrens | 4/10 | 4770 days | 0% |
| FiStew | 10/10 | 4852 days | 1% |
| Devil_n_Disquiz | 10/10 | 4883 days | 1% |
| gezza2906 | 4/10 | 4914 days | 0% |
| Tinne Cis | 8/10 | 5033 days | 1% |
| B Sluis | 8/10 | 5045 days | 1% |
| Bottoms | 7/10 | 5046 days | 1% |
| Seiler | 6/10 | 5046 days | 0% |
| Patrick Grant | 8/10 | 5046 days | 1% |
| Moehl | 9/10 | 5048 days | 1% |
| David Beaumont | 8/10 | 5048 days | 1% |
| Beat Kindler | 7/10 | 5048 days | 1% |
| Danielle | 9/10 | 5048 days | 1% |
| Markus Heummer | 10/10 | 5049 days | 1% |
| Gerrit & Martina | 8/10 | 5050 days | 1% |
| Verne Heath | 7/10 | 5050 days | 1% |
| Dave Simpson | 8/10 | 5050 days | 1% |
| Steve Goodyear | 9/10 | 5057 days | 1% |
| Colin Philpott | 8/10 | 5058 days | 1% |
| Hans Erik Munch | 7/10 | 5063 days | 1% |
| Thomas Behy | 5/10 | 5063 days | 0% |
| Kroepfl | 9/10 | 5064 days | 1% |
| Lesley | 5/10 | 5096 days | 0% |
| Dagmar | 10/10 | 5128 days | 1% |
| deJong | 6/10 | 5131 days | 0% |
| Sillmann | 9/10 | 5133 days | 1% |
| Eri & Udo Seifert | 8/10 | 5136 days | 1% |
| Curry | 8/10 | 5139 days | 1% |
| Willi & Elke Breier | 8/10 | 5144 days | 1% |
| Powerfamily | 10/10 | 5280 days | 1% |
| Jack Potman | 10/10 | 5359 days | 1% |
| Andreas Blessing | 7/10 | 5382 days | 1% |
| Desma Frampton | 2/10 | 5384 days | 0% |
| Maike | 8/10 | 5390 days | 1% |
| Kauzta | 7/10 | 5390 days | 1% |
| Schroeder | 6/10 | 5390 days | 0% |
| J Meindersma | 7/10 | 5391 days | 1% |
| Juergen Wolf | 8/10 | 5392 days | 1% |
| Aimee Pollett | 9/10 | 5392 days | 1% |
| Barbara Link | 8/10 | 5393 days | 1% |
| E Brockbank | 6/10 | 5393 days | 0% |
| Gerstmann | 6/10 | 5396 days | 0% |
| Ekhard Wittkugel | 10/10 | 5398 days | 1% |
| Raith | 8/10 | 5401 days | 1% |
| Omar Candon | 8/10 | 5403 days | 1% |
| Gert Vogelaers | 8/10 | 5405 days | 1% |
| Flueckiger | 6/10 | 5411 days | 0% |
| Marleen Meyers | 6/10 | 5413 days | 0% |
| Frank Schedler | 9/10 | 5413 days | 1% |
| Katie Nicol | 7/10 | 5415 days | 1% |
| Gerd Pagel | 2/10 | 5415 days | 0% |
| mr Schumader | 9/10 | 5416 days | 1% |
| Monja | 9/10 | 5418 days | 1% |
| Teum and Orselien | 7/10 | 5418 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5418 days | 1% |
| Johanna | 9/10 | 5419 days | 1% |
| E M Klap | 8/10 | 5421 days | 1% |
| Bolt | 8/10 | 5421 days | 1% |
| Robert Cox | 4/10 | 5421 days | 0% |
| Nicole | 8/10 | 5421 days | 1% |
| Heike Toepelt | 9/10 | 5422 days | 1% |
| Derek Archibald | 4/10 | 5423 days | 0% |
| Loren van Oordt | 9/10 | 5425 days | 1% |
| Gordon Daniels | 7/10 | 5425 days | 1% |
| Ewald Waldner | 9/10 | 5426 days | 1% |
| Meriel & Paul Best | 9/10 | 5426 days | 1% |
| de Vries | 7/10 | 5428 days | 1% |
| Jochen | 9/10 | 5428 days | 1% |
| Anne | 8/10 | 5430 days | 1% |
| D Saker | 9/10 | 5736 days | 1% |
| Don Keith | 9/10 | 5754 days | 1% |
| Westermann | 9/10 | 5758 days | 1% |
| Pam Know | 8/10 | 5762 days | 1% |
| Main | 9/10 | 5768 days | 1% |
| Mark and Natasha UK | 8/10 | 5769 days | 1% |
| Gunda G | 4/10 | 5775 days | 0% |
| Denecke Thorsten | 9/10 | 5776 days | 1% |
| Lehmann | 7/10 | 5777 days | 1% |
| Walter | 6/10 | 5781 days | 0% |
| Mark | 8/10 | 5786 days | 1% |
| Wilfred Sch | 8/10 | 5788 days | 1% |
| David Valentine | 8/10 | 5789 days | 1% |
| Paul Ritchie | 8/10 | 5790 days | 1% |
| Thea X | 7/10 | 5790 days | 1% |
| Wim Van Gastel | 7/10 | 5793 days | 1% |
| Coby Aalbrecht | 6/10 | 5794 days | 0% |
| nigelst | 7/10 | 5801 days | 1% |
| Wolfgang G | 7/10 | 5801 days | 1% |
| Goewe | 9/10 | 5809 days | 1% |
| Jennifer Templeton | 6/10 | 5812 days | 0% |
| Ralf Genthe | 6/10 | 5812 days | 0% |
| Susi Schoetzler | 8/10 | 5815 days | 1% |
| marcusba | 10/10 | 5838 days | 1% |
| stephenst | 4/10 | 5841 days | 0% |
| weidep | 8/10 | 5841 days | 1% |
| Monika Wenzel | 9/10 | 5865 days | 1% |
| Jean Paul Mesnage | 6/10 | 5867 days | 0% |
| Uerilie Stolareh | 8/10 | 5870 days | 1% |
| Karen Fisher | 10/10 | 5883 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5896 days | 1% |
| PamB | 8/10 | 6089 days | 1% |
| RubyJ | 8/10 | 6093 days | 1% |
| Frank | 9/10 | 6118 days | 1% |
| HeideS | 10/10 | 6120 days | 1% |
| GrahamM1 | 9/10 | 6134 days | 1% |
| ChristineM | 8/10 | 6134 days | 1% |
| FrankFlemming | 7/10 | 6135 days | 1% |
| MrHebbard | 9/10 | 6135 days | 1% |
| Elrik frau | 9/10 | 6135 days | 1% |
| Helle | 9/10 | 6140 days | 1% |
| Trevor | 8/10 | 6144 days | 1% |
| Tim | 9/10 | 6145 days | 1% |
| Annemarie | 8/10 | 6151 days | 1% |
| plumbaum | 8/10 | 6165 days | 1% |
| Bernd | 7/10 | 6165 days | 1% |
| groenewold | 7/10 | 6165 days | 1% |
| Liane | 10/10 | 6169 days | 1% |
| Burkhalter | 6/10 | 6172 days | 0% |
| Keith | 9/10 | 6173 days | 1% |
| Bernd | 8/10 | 6174 days | 1% |
| Rosa | 9/10 | 6174 days | 1% |
| David | 8/10 | 6213 days | 1% |
| Marc | 8/10 | 6218 days | 1% |
| Kaminsky | 9/10 | 6218 days | 1% |
| olland | 8/10 | 6221 days | 1% |
| Terry | 9/10 | 6291 days | 1% |
| Chris | 7/10 | 6478 days | 1% |
| Stuart Bartram | 8/10 | 6484 days | 1% |
| Hoetnagels | 8/10 | 6484 days | 1% |
| Anja Kunert | 8/10 | 6498 days | 1% |
| Kenneth and Mette | 8/10 | 6501 days | 1% |
| Myrtille de Vries | 6/10 | 6505 days | 0% |
| struck | 10/10 | 6590 days | 1% |
| Pat Brewster | 9/10 | 6703 days | 1% |
| Stef | 7/10 | 6811 days | 1% |
| Schranger | 10/10 | 6838 days | 1% |
| Karla | 4/10 | 6860 days | 0% |
| Andy | 9/10 | 6866 days | 1% |
| Tom | 8/10 | 6866 days | 1% |
| Jacobien | 8/10 | 6871 days | 1% |
| Alexandra | 5/10 | 6871 days | 0% |
| Stefan | 6/10 | 6875 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.72% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 183 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 180 | -3.65% |
| 181 | -3.67% |
| 182 | -3.69% |
| 183 | -3.72% |
| 184 | -3.74% |
| 185 | -3.76% |
| 186 | -3.78% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.