G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Pacific Horizon Motorhomes

Valid Reviews

283 Valid Reviews

The Pacific Horizon Motorhomes experience has a total of 295 reviews. There are 283 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 283 valid reviews:

Rating Count Percentage
10/10 99
35%
9/10 73
26%
8/10 56
20%
7/10 23
8%
6/10 15
5%
5/10 3
1%
4/10 8
3%
3/10 2
1%
2/10 4
1%
1/10 0
0%

85.05% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

143 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 143 face-to-face reviews:

Rating Count Percentage
10/10 12
8%
9/10 34
24%
8/10 48
34%
7/10 23
16%
6/10 15
10%
5/10 2
1%
4/10 7
5%
3/10 0
0%
2/10 2
1%
1/10 0
0%

77.13% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.34%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Massimiliano 10/10 95 days 100%
Mary 10/10 156 days 99%
Henry & Georgina Hunt 10/10 187 days 99%
Tonia Lassman 10/10 217 days 98%
Vincent 9/10 309 days 94%
Birk Schaper 10/10 370 days 93%
Tony 10/10 401 days 91%
Shelby Stout 10/10 401 days 91%
Bernd Wallner 10/10 430 days 90%
J&M The Netherlands 9/10 461 days 87%
A. P. 10/10 461 days 88%
Gary and Alison Steele 10/10 461 days 88%
Gil Lima 9/10 461 days 87%
Elke 10/10 492 days 87%
Jennifer Liu 10/10 492 days 87%
Thomas 10/10 522 days 85%
Missy Ida Tapine-Tumu 10/10 553 days 83%
Bernd 9/10 553 days 82%
Georg Vaupel 9/10 645 days 76%
Toni from Alaska 10/10 645 days 77%
BRIGITTE GAGNON 10/10 706 days 72%
Joshua Vu 9/10 706 days 71%
Heather Mortimer 10/10 706 days 72%
Deb Lyon 10/10 736 days 69%
Mike Smith 10/10 767 days 67%
Geoff and Ginny Cunningham 8/10 767 days 65%
Luke, Kadri, Tonu & Leili 9/10 767 days 66%
Mathilde 10/10 857 days 58%
Charles Bouquin 10/10 887 days 55%
Kathy from Oregon 2/10 918 days 23%
cearon 9/10 1071 days 37%
Christine Williams 10/10 1132 days 32%
Dave 9/10 1160 days 30%
Adrian & Carolina Millar 10/10 1222 days 26%
Mike 10/10 1283 days 22%
Clare Thompson 10/10 1283 days 22%
Alexandra 10/10 1313 days 20%
Anneka 10/10 1344 days 18%
Carolina Gartner 10/10 1344 days 18%
Donna Mason 10/10 1740 days 5%
Lydia 9/10 1740 days 5%
Tony Henderson-Newport 9/10 1740 days 5%
Lexi & Rod Kirk 10/10 1740 days 5%
Brooke Lillyston 10/10 1740 days 5%
Ian G 10/10 1770 days 5%
Morris 10/10 1770 days 5%
Stacy Lio 10/10 1770 days 5%
Anonymous (105552) 8/10 1861 days 4%
Keith Diver 9/10 1861 days 4%
Stefan Berger 9/10 1861 days 4%
Peter Leschev 9/10 1890 days 4%
Miles Protter 8/10 1890 days 4%
Martin Borjeskog 10/10 1891 days 4%
Christian 9/10 1891 days 4%
Alexandre Lacroix 9/10 1891 days 4%
Matthew Young 9/10 1891 days 4%
Ben Holmes 10/10 1891 days 4%
N.J. van den Berg 10/10 1891 days 4%
Mike Smith 9/10 1891 days 4%
Ron Meyerink 10/10 1921 days 4%
Gerd Weidenfeld 10/10 1922 days 4%
Geoff and Ginny Cunningham 9/10 1922 days 4%
Des Gilbert 9/10 1953 days 4%
Diane 10/10 1953 days 4%
Kirsch, Luxemburg 10/10 1953 days 4%
Anna Hunt 9/10 1953 days 4%
James and Emma Dickie 10/10 1953 days 4%
Jonatan Zarzif 3/10 1953 days 2%
Trevor Parkin 9/10 1982 days 4%
Edwin Walker 8/10 2014 days 4%
Serena Gray 9/10 2014 days 4%
PJ Caldito 10/10 2014 days 4%
Shane Howe 10/10 2044 days 4%
Jason 10/10 2044 days 4%
Teneille Harwood 10/10 2044 days 4%
Fabulous five 10/10 2075 days 4%
jac 9/10 2075 days 4%
Keith & Kay Finlayson 10/10 2075 days 4%
Jeannie Huang 9/10 2105 days 4%
Joao Madureira 8/10 2105 days 4%
Edith Peita 10/10 2106 days 4%
John Bourke 10/10 2106 days 4%
Maik 10/10 2136 days 4%
Helen 10/10 2136 days 4%
Kevin 10/10 2136 days 4%
Larry Mutu Reriti 10/10 2136 days 4%
Keryn 10/10 2136 days 4%
Greg Croft 10/10 2136 days 4%
Erin 10/10 2167 days 4%
schtahaups 9/10 2167 days 4%
CMe 9/10 2167 days 4%
Martyn 10/10 2167 days 4%
John Flynn 9/10 2196 days 4%
charlie35slr 10/10 2197 days 4%
Ken 2/10 2227 days 1%
Bee 3/10 2228 days 2%
Catherine Johnson 10/10 2255 days 4%
Bk 10/10 2256 days 4%
John I. 10/10 2256 days 4%
Rogie 9/10 2256 days 4%
Krzysztof Jablonski 10/10 2256 days 4%
Berthold Wagner 8/10 2286 days 4%
Eric Arnal Fort 10/10 2286 days 4%
Andy Jamo 10/10 2287 days 4%
Agnès 10/10 2287 days 4%
Thomas Heri 10/10 2287 days 4%
Roger and Karen 10/10 2348 days 4%
renard 9/10 2348 days 4%
Berrie, the Netherlands 10/10 2348 days 4%
Warren S 10/10 2379 days 3%
Ronald Rampersad 10/10 2440 days 3%
Poynter Family 9/10 2440 days 3%
Wilson 10/10 2471 days 3%
Elsa 10/10 2471 days 3%
Pascal 10/10 2501 days 3%
Paul Haslam 10/10 2592 days 3%
Jennifer Makosky 9/10 2592 days 3%
Steve Pickard 10/10 2593 days 3%
Stuart C 10/10 2621 days 3%
Vicki Simmons 10/10 2651 days 3%
Steven Dunlop 9/10 2651 days 3%
Sarah Timms 10/10 2743 days 3%
Emily Hibberd 10/10 2773 days 3%
Sue Lander 9/10 2773 days 3%
Kelvin Armstrong 10/10 2835 days 3%
Tom Williamson 9/10 2865 days 3%
Yves Deyris 10/10 2926 days 2%
Fred RABIER BAGOEE 9/10 2926 days 2%
Sylvie Paquette 9/10 2957 days 2%
Axel and Patricia G 10/10 2962 days 2%
walter isselhard 8/10 3322 days 2%
Darker 9/10 3704 days 1%
L S 10/10 3900 days 0%
aussiewoodies 8/10 4388 days 1%
Sharyn Crosby 10/10 4419 days 1%
Alekandra Ulm 4/10 4491 days 0%
Sue Kieseker 8/10 4494 days 1%
Karin Genyn 8/10 4495 days 1%
Sharon Yates 10/10 4497 days 1%
Moorman 8/10 4500 days 1%
Marian 7/10 4511 days 0%
Behrens 4/10 4518 days 0%
FiStew 10/10 4600 days 1%
Devil_n_Disquiz 10/10 4631 days 1%
gezza2906 4/10 4662 days 0%
Tinne Cis 8/10 4781 days 1%
B Sluis 8/10 4793 days 1%
Bottoms 7/10 4794 days 0%
Seiler 6/10 4794 days 0%
Patrick Grant 8/10 4794 days 1%
Moehl 9/10 4796 days 1%
David Beaumont 8/10 4796 days 1%
Beat Kindler 7/10 4796 days 0%
Danielle 9/10 4796 days 1%
Markus Heummer 10/10 4797 days 1%
Gerrit & Martina 8/10 4798 days 1%
Verne Heath 7/10 4798 days 0%
Dave Simpson 8/10 4798 days 1%
Steve Goodyear 9/10 4805 days 1%
Colin Philpott 8/10 4806 days 1%
Hans Erik Munch 7/10 4811 days 0%
Thomas Behy 5/10 4811 days 0%
Kroepfl 9/10 4812 days 1%
Lesley 5/10 4844 days 0%
Dagmar 10/10 4876 days 1%
deJong 6/10 4879 days 0%
Sillmann 9/10 4881 days 1%
Eri & Udo Seifert 8/10 4884 days 1%
Curry 8/10 4887 days 1%
Willi & Elke Breier 8/10 4892 days 1%
Powerfamily 10/10 5028 days 1%
Jack Potman 10/10 5107 days 1%
Andreas Blessing 7/10 5130 days 0%
Desma Frampton 2/10 5132 days 0%
Maike 8/10 5138 days 1%
Kauzta 7/10 5138 days 0%
Schroeder 6/10 5138 days 0%
J Meindersma 7/10 5139 days 0%
Juergen Wolf 8/10 5140 days 1%
Aimee Pollett 9/10 5140 days 1%
Barbara Link 8/10 5141 days 1%
E Brockbank 6/10 5141 days 0%
Gerstmann 6/10 5144 days 0%
Ekhard Wittkugel 10/10 5146 days 1%
Raith 8/10 5149 days 1%
Omar Candon 8/10 5151 days 1%
Gert Vogelaers 8/10 5153 days 1%
Flueckiger 6/10 5159 days 0%
Marleen Meyers 6/10 5161 days 0%
Frank Schedler 9/10 5161 days 1%
Katie Nicol 7/10 5163 days 0%
Gerd Pagel 2/10 5163 days 0%
mr Schumader 9/10 5164 days 1%
Monja 9/10 5166 days 1%
Teum and Orselien 7/10 5166 days 0%
Marieke and Bert-Jan 9/10 5166 days 1%
Johanna 9/10 5167 days 1%
E M Klap 8/10 5169 days 1%
Bolt 8/10 5169 days 1%
Robert Cox 4/10 5169 days 0%
Nicole 8/10 5169 days 1%
Heike Toepelt 9/10 5170 days 1%
Derek Archibald 4/10 5171 days 0%
Loren van Oordt 9/10 5173 days 1%
Gordon Daniels 7/10 5173 days 0%
Ewald Waldner 9/10 5174 days 1%
Meriel & Paul Best 9/10 5174 days 1%
de Vries 7/10 5176 days 0%
Jochen 9/10 5176 days 1%
Anne 8/10 5178 days 1%
D Saker 9/10 5484 days 1%
Don Keith 9/10 5502 days 1%
Westermann 9/10 5506 days 1%
Pam Know 8/10 5510 days 1%
Main 9/10 5516 days 1%
Mark and Natasha UK 8/10 5517 days 1%
Gunda G 4/10 5523 days 0%
Denecke Thorsten 9/10 5524 days 1%
Lehmann 7/10 5525 days 0%
Walter 6/10 5529 days 0%
Mark 8/10 5534 days 1%
Wilfred Sch 8/10 5536 days 1%
David Valentine 8/10 5537 days 1%
Paul Ritchie 8/10 5538 days 1%
Thea X 7/10 5538 days 0%
Wim Van Gastel 7/10 5541 days 0%
Coby Aalbrecht 6/10 5542 days 0%
nigelst 7/10 5549 days 0%
Wolfgang G 7/10 5549 days 0%
Goewe 9/10 5557 days 1%
Jennifer Templeton 6/10 5560 days 0%
Ralf Genthe 6/10 5560 days 0%
Susi Schoetzler 8/10 5563 days 1%
marcusba 10/10 5586 days 1%
stephenst 4/10 5589 days 0%
weidep 8/10 5589 days 1%
Monika Wenzel 9/10 5613 days 1%
Jean Paul Mesnage 6/10 5615 days 0%
Uerilie Stolareh 8/10 5618 days 1%
Karen Fisher 10/10 5631 days 1%
Tracy & Peter Cassidy 7/10 5644 days 0%
PamB 8/10 5837 days 1%
RubyJ 8/10 5841 days 1%
Frank 9/10 5866 days 1%
HeideS 10/10 5868 days 1%
GrahamM1 9/10 5882 days 1%
ChristineM 8/10 5882 days 1%
FrankFlemming 7/10 5883 days 0%
MrHebbard 9/10 5883 days 1%
Elrik frau 9/10 5883 days 1%
Helle 9/10 5888 days 1%
Trevor 8/10 5892 days 1%
Tim 9/10 5893 days 1%
Annemarie 8/10 5899 days 1%
plumbaum 8/10 5913 days 1%
Bernd 7/10 5913 days 0%
groenewold 7/10 5913 days 0%
Liane 10/10 5917 days 1%
Burkhalter 6/10 5920 days 0%
Keith 9/10 5921 days 1%
Bernd 8/10 5922 days 1%
Rosa 9/10 5922 days 1%
David 8/10 5961 days 1%
Marc 8/10 5966 days 1%
Kaminsky 9/10 5966 days 1%
olland 8/10 5969 days 1%
Terry 9/10 6039 days 1%
Chris 7/10 6226 days 0%
Stuart Bartram 8/10 6232 days 1%
Hoetnagels 8/10 6232 days 1%
Anja Kunert 8/10 6246 days 1%
Kenneth and Mette 8/10 6249 days 1%
Myrtille de Vries 6/10 6253 days 0%
struck 10/10 6338 days 1%
Pat Brewster 9/10 6451 days 1%
Stef 7/10 6559 days 0%
Schranger 10/10 6586 days 1%
Karla 4/10 6608 days 0%
Andy 9/10 6614 days 1%
Tom 8/10 6614 days 1%
Jacobien 8/10 6619 days 1%
Alexandra 5/10 6619 days 0%
Stefan 6/10 6623 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.50% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pacific Horizon Motorhomes experience has been adjusted for 48 days. Adjustments are according to the following table.

Days Adjustment
45 -0.82%
46 -0.84%
47 -0.86%
48 -0.87%
49 -0.89%
50 -0.91%
51 -0.93%

Balancing Adjustment

0.77% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

84%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.