G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Pacific Horizon Motorhomes
Valid Reviews
283 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 295 reviews. There are 283 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 283 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 99 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.05% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Massimiliano | 10/10 | 95 days | 100% |
| Mary | 10/10 | 156 days | 99% |
| Henry & Georgina Hunt | 10/10 | 187 days | 99% |
| Tonia Lassman | 10/10 | 217 days | 98% |
| Vincent | 9/10 | 309 days | 94% |
| Birk Schaper | 10/10 | 370 days | 93% |
| Tony | 10/10 | 401 days | 91% |
| Shelby Stout | 10/10 | 401 days | 91% |
| Bernd Wallner | 10/10 | 430 days | 90% |
| J&M The Netherlands | 9/10 | 461 days | 87% |
| A. P. | 10/10 | 461 days | 88% |
| Gary and Alison Steele | 10/10 | 461 days | 88% |
| Gil Lima | 9/10 | 461 days | 87% |
| Elke | 10/10 | 492 days | 87% |
| Jennifer Liu | 10/10 | 492 days | 87% |
| Thomas | 10/10 | 522 days | 85% |
| Missy Ida Tapine-Tumu | 10/10 | 553 days | 83% |
| Bernd | 9/10 | 553 days | 82% |
| Georg Vaupel | 9/10 | 645 days | 76% |
| Toni from Alaska | 10/10 | 645 days | 77% |
| BRIGITTE GAGNON | 10/10 | 706 days | 72% |
| Joshua Vu | 9/10 | 706 days | 71% |
| Heather Mortimer | 10/10 | 706 days | 72% |
| Deb Lyon | 10/10 | 736 days | 69% |
| Mike Smith | 10/10 | 767 days | 67% |
| Geoff and Ginny Cunningham | 8/10 | 767 days | 65% |
| Luke, Kadri, Tonu & Leili | 9/10 | 767 days | 66% |
| Mathilde | 10/10 | 857 days | 58% |
| Charles Bouquin | 10/10 | 887 days | 55% |
| Kathy from Oregon | 2/10 | 918 days | 23% |
| cearon | 9/10 | 1071 days | 37% |
| Christine Williams | 10/10 | 1132 days | 32% |
| Dave | 9/10 | 1160 days | 30% |
| Adrian & Carolina Millar | 10/10 | 1222 days | 26% |
| Mike | 10/10 | 1283 days | 22% |
| Clare Thompson | 10/10 | 1283 days | 22% |
| Alexandra | 10/10 | 1313 days | 20% |
| Anneka | 10/10 | 1344 days | 18% |
| Carolina Gartner | 10/10 | 1344 days | 18% |
| Donna Mason | 10/10 | 1740 days | 5% |
| Lydia | 9/10 | 1740 days | 5% |
| Tony Henderson-Newport | 9/10 | 1740 days | 5% |
| Lexi & Rod Kirk | 10/10 | 1740 days | 5% |
| Brooke Lillyston | 10/10 | 1740 days | 5% |
| Ian G | 10/10 | 1770 days | 5% |
| Morris | 10/10 | 1770 days | 5% |
| Stacy Lio | 10/10 | 1770 days | 5% |
| Anonymous (105552) | 8/10 | 1861 days | 4% |
| Keith Diver | 9/10 | 1861 days | 4% |
| Stefan Berger | 9/10 | 1861 days | 4% |
| Peter Leschev | 9/10 | 1890 days | 4% |
| Miles Protter | 8/10 | 1890 days | 4% |
| Martin Borjeskog | 10/10 | 1891 days | 4% |
| Christian | 9/10 | 1891 days | 4% |
| Alexandre Lacroix | 9/10 | 1891 days | 4% |
| Matthew Young | 9/10 | 1891 days | 4% |
| Ben Holmes | 10/10 | 1891 days | 4% |
| N.J. van den Berg | 10/10 | 1891 days | 4% |
| Mike Smith | 9/10 | 1891 days | 4% |
| Ron Meyerink | 10/10 | 1921 days | 4% |
| Gerd Weidenfeld | 10/10 | 1922 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 1922 days | 4% |
| Des Gilbert | 9/10 | 1953 days | 4% |
| Diane | 10/10 | 1953 days | 4% |
| Kirsch, Luxemburg | 10/10 | 1953 days | 4% |
| Anna Hunt | 9/10 | 1953 days | 4% |
| James and Emma Dickie | 10/10 | 1953 days | 4% |
| Jonatan Zarzif | 3/10 | 1953 days | 2% |
| Trevor Parkin | 9/10 | 1982 days | 4% |
| Edwin Walker | 8/10 | 2014 days | 4% |
| Serena Gray | 9/10 | 2014 days | 4% |
| PJ Caldito | 10/10 | 2014 days | 4% |
| Shane Howe | 10/10 | 2044 days | 4% |
| Jason | 10/10 | 2044 days | 4% |
| Teneille Harwood | 10/10 | 2044 days | 4% |
| Fabulous five | 10/10 | 2075 days | 4% |
| jac | 9/10 | 2075 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2075 days | 4% |
| Jeannie Huang | 9/10 | 2105 days | 4% |
| Joao Madureira | 8/10 | 2105 days | 4% |
| Edith Peita | 10/10 | 2106 days | 4% |
| John Bourke | 10/10 | 2106 days | 4% |
| Maik | 10/10 | 2136 days | 4% |
| Helen | 10/10 | 2136 days | 4% |
| Kevin | 10/10 | 2136 days | 4% |
| Larry Mutu Reriti | 10/10 | 2136 days | 4% |
| Keryn | 10/10 | 2136 days | 4% |
| Greg Croft | 10/10 | 2136 days | 4% |
| Erin | 10/10 | 2167 days | 4% |
| schtahaups | 9/10 | 2167 days | 4% |
| CMe | 9/10 | 2167 days | 4% |
| Martyn | 10/10 | 2167 days | 4% |
| John Flynn | 9/10 | 2196 days | 4% |
| charlie35slr | 10/10 | 2197 days | 4% |
| Ken | 2/10 | 2227 days | 1% |
| Bee | 3/10 | 2228 days | 2% |
| Catherine Johnson | 10/10 | 2255 days | 4% |
| Bk | 10/10 | 2256 days | 4% |
| John I. | 10/10 | 2256 days | 4% |
| Rogie | 9/10 | 2256 days | 4% |
| Krzysztof Jablonski | 10/10 | 2256 days | 4% |
| Berthold Wagner | 8/10 | 2286 days | 4% |
| Eric Arnal Fort | 10/10 | 2286 days | 4% |
| Andy Jamo | 10/10 | 2287 days | 4% |
| Agnès | 10/10 | 2287 days | 4% |
| Thomas Heri | 10/10 | 2287 days | 4% |
| Roger and Karen | 10/10 | 2348 days | 4% |
| renard | 9/10 | 2348 days | 4% |
| Berrie, the Netherlands | 10/10 | 2348 days | 4% |
| Warren S | 10/10 | 2379 days | 3% |
| Ronald Rampersad | 10/10 | 2440 days | 3% |
| Poynter Family | 9/10 | 2440 days | 3% |
| Wilson | 10/10 | 2471 days | 3% |
| Elsa | 10/10 | 2471 days | 3% |
| Pascal | 10/10 | 2501 days | 3% |
| Paul Haslam | 10/10 | 2592 days | 3% |
| Jennifer Makosky | 9/10 | 2592 days | 3% |
| Steve Pickard | 10/10 | 2593 days | 3% |
| Stuart C | 10/10 | 2621 days | 3% |
| Vicki Simmons | 10/10 | 2651 days | 3% |
| Steven Dunlop | 9/10 | 2651 days | 3% |
| Sarah Timms | 10/10 | 2743 days | 3% |
| Emily Hibberd | 10/10 | 2773 days | 3% |
| Sue Lander | 9/10 | 2773 days | 3% |
| Kelvin Armstrong | 10/10 | 2835 days | 3% |
| Tom Williamson | 9/10 | 2865 days | 3% |
| Yves Deyris | 10/10 | 2926 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 2926 days | 2% |
| Sylvie Paquette | 9/10 | 2957 days | 2% |
| Axel and Patricia G | 10/10 | 2962 days | 2% |
| walter isselhard | 8/10 | 3322 days | 2% |
| Darker | 9/10 | 3704 days | 1% |
| L S | 10/10 | 3900 days | 0% |
| aussiewoodies | 8/10 | 4388 days | 1% |
| Sharyn Crosby | 10/10 | 4419 days | 1% |
| Alekandra Ulm | 4/10 | 4491 days | 0% |
| Sue Kieseker | 8/10 | 4494 days | 1% |
| Karin Genyn | 8/10 | 4495 days | 1% |
| Sharon Yates | 10/10 | 4497 days | 1% |
| Moorman | 8/10 | 4500 days | 1% |
| Marian | 7/10 | 4511 days | 0% |
| Behrens | 4/10 | 4518 days | 0% |
| FiStew | 10/10 | 4600 days | 1% |
| Devil_n_Disquiz | 10/10 | 4631 days | 1% |
| gezza2906 | 4/10 | 4662 days | 0% |
| Tinne Cis | 8/10 | 4781 days | 1% |
| B Sluis | 8/10 | 4793 days | 1% |
| Bottoms | 7/10 | 4794 days | 0% |
| Seiler | 6/10 | 4794 days | 0% |
| Patrick Grant | 8/10 | 4794 days | 1% |
| Moehl | 9/10 | 4796 days | 1% |
| David Beaumont | 8/10 | 4796 days | 1% |
| Beat Kindler | 7/10 | 4796 days | 0% |
| Danielle | 9/10 | 4796 days | 1% |
| Markus Heummer | 10/10 | 4797 days | 1% |
| Gerrit & Martina | 8/10 | 4798 days | 1% |
| Verne Heath | 7/10 | 4798 days | 0% |
| Dave Simpson | 8/10 | 4798 days | 1% |
| Steve Goodyear | 9/10 | 4805 days | 1% |
| Colin Philpott | 8/10 | 4806 days | 1% |
| Hans Erik Munch | 7/10 | 4811 days | 0% |
| Thomas Behy | 5/10 | 4811 days | 0% |
| Kroepfl | 9/10 | 4812 days | 1% |
| Lesley | 5/10 | 4844 days | 0% |
| Dagmar | 10/10 | 4876 days | 1% |
| deJong | 6/10 | 4879 days | 0% |
| Sillmann | 9/10 | 4881 days | 1% |
| Eri & Udo Seifert | 8/10 | 4884 days | 1% |
| Curry | 8/10 | 4887 days | 1% |
| Willi & Elke Breier | 8/10 | 4892 days | 1% |
| Powerfamily | 10/10 | 5028 days | 1% |
| Jack Potman | 10/10 | 5107 days | 1% |
| Andreas Blessing | 7/10 | 5130 days | 0% |
| Desma Frampton | 2/10 | 5132 days | 0% |
| Maike | 8/10 | 5138 days | 1% |
| Kauzta | 7/10 | 5138 days | 0% |
| Schroeder | 6/10 | 5138 days | 0% |
| J Meindersma | 7/10 | 5139 days | 0% |
| Juergen Wolf | 8/10 | 5140 days | 1% |
| Aimee Pollett | 9/10 | 5140 days | 1% |
| Barbara Link | 8/10 | 5141 days | 1% |
| E Brockbank | 6/10 | 5141 days | 0% |
| Gerstmann | 6/10 | 5144 days | 0% |
| Ekhard Wittkugel | 10/10 | 5146 days | 1% |
| Raith | 8/10 | 5149 days | 1% |
| Omar Candon | 8/10 | 5151 days | 1% |
| Gert Vogelaers | 8/10 | 5153 days | 1% |
| Flueckiger | 6/10 | 5159 days | 0% |
| Marleen Meyers | 6/10 | 5161 days | 0% |
| Frank Schedler | 9/10 | 5161 days | 1% |
| Katie Nicol | 7/10 | 5163 days | 0% |
| Gerd Pagel | 2/10 | 5163 days | 0% |
| mr Schumader | 9/10 | 5164 days | 1% |
| Monja | 9/10 | 5166 days | 1% |
| Teum and Orselien | 7/10 | 5166 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5166 days | 1% |
| Johanna | 9/10 | 5167 days | 1% |
| E M Klap | 8/10 | 5169 days | 1% |
| Bolt | 8/10 | 5169 days | 1% |
| Robert Cox | 4/10 | 5169 days | 0% |
| Nicole | 8/10 | 5169 days | 1% |
| Heike Toepelt | 9/10 | 5170 days | 1% |
| Derek Archibald | 4/10 | 5171 days | 0% |
| Loren van Oordt | 9/10 | 5173 days | 1% |
| Gordon Daniels | 7/10 | 5173 days | 0% |
| Ewald Waldner | 9/10 | 5174 days | 1% |
| Meriel & Paul Best | 9/10 | 5174 days | 1% |
| de Vries | 7/10 | 5176 days | 0% |
| Jochen | 9/10 | 5176 days | 1% |
| Anne | 8/10 | 5178 days | 1% |
| D Saker | 9/10 | 5484 days | 1% |
| Don Keith | 9/10 | 5502 days | 1% |
| Westermann | 9/10 | 5506 days | 1% |
| Pam Know | 8/10 | 5510 days | 1% |
| Main | 9/10 | 5516 days | 1% |
| Mark and Natasha UK | 8/10 | 5517 days | 1% |
| Gunda G | 4/10 | 5523 days | 0% |
| Denecke Thorsten | 9/10 | 5524 days | 1% |
| Lehmann | 7/10 | 5525 days | 0% |
| Walter | 6/10 | 5529 days | 0% |
| Mark | 8/10 | 5534 days | 1% |
| Wilfred Sch | 8/10 | 5536 days | 1% |
| David Valentine | 8/10 | 5537 days | 1% |
| Paul Ritchie | 8/10 | 5538 days | 1% |
| Thea X | 7/10 | 5538 days | 0% |
| Wim Van Gastel | 7/10 | 5541 days | 0% |
| Coby Aalbrecht | 6/10 | 5542 days | 0% |
| nigelst | 7/10 | 5549 days | 0% |
| Wolfgang G | 7/10 | 5549 days | 0% |
| Goewe | 9/10 | 5557 days | 1% |
| Jennifer Templeton | 6/10 | 5560 days | 0% |
| Ralf Genthe | 6/10 | 5560 days | 0% |
| Susi Schoetzler | 8/10 | 5563 days | 1% |
| marcusba | 10/10 | 5586 days | 1% |
| stephenst | 4/10 | 5589 days | 0% |
| weidep | 8/10 | 5589 days | 1% |
| Monika Wenzel | 9/10 | 5613 days | 1% |
| Jean Paul Mesnage | 6/10 | 5615 days | 0% |
| Uerilie Stolareh | 8/10 | 5618 days | 1% |
| Karen Fisher | 10/10 | 5631 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5644 days | 0% |
| PamB | 8/10 | 5837 days | 1% |
| RubyJ | 8/10 | 5841 days | 1% |
| Frank | 9/10 | 5866 days | 1% |
| HeideS | 10/10 | 5868 days | 1% |
| GrahamM1 | 9/10 | 5882 days | 1% |
| ChristineM | 8/10 | 5882 days | 1% |
| FrankFlemming | 7/10 | 5883 days | 0% |
| MrHebbard | 9/10 | 5883 days | 1% |
| Elrik frau | 9/10 | 5883 days | 1% |
| Helle | 9/10 | 5888 days | 1% |
| Trevor | 8/10 | 5892 days | 1% |
| Tim | 9/10 | 5893 days | 1% |
| Annemarie | 8/10 | 5899 days | 1% |
| plumbaum | 8/10 | 5913 days | 1% |
| Bernd | 7/10 | 5913 days | 0% |
| groenewold | 7/10 | 5913 days | 0% |
| Liane | 10/10 | 5917 days | 1% |
| Burkhalter | 6/10 | 5920 days | 0% |
| Keith | 9/10 | 5921 days | 1% |
| Bernd | 8/10 | 5922 days | 1% |
| Rosa | 9/10 | 5922 days | 1% |
| David | 8/10 | 5961 days | 1% |
| Marc | 8/10 | 5966 days | 1% |
| Kaminsky | 9/10 | 5966 days | 1% |
| olland | 8/10 | 5969 days | 1% |
| Terry | 9/10 | 6039 days | 1% |
| Chris | 7/10 | 6226 days | 0% |
| Stuart Bartram | 8/10 | 6232 days | 1% |
| Hoetnagels | 8/10 | 6232 days | 1% |
| Anja Kunert | 8/10 | 6246 days | 1% |
| Kenneth and Mette | 8/10 | 6249 days | 1% |
| Myrtille de Vries | 6/10 | 6253 days | 0% |
| struck | 10/10 | 6338 days | 1% |
| Pat Brewster | 9/10 | 6451 days | 1% |
| Stef | 7/10 | 6559 days | 0% |
| Schranger | 10/10 | 6586 days | 1% |
| Karla | 4/10 | 6608 days | 0% |
| Andy | 9/10 | 6614 days | 1% |
| Tom | 8/10 | 6614 days | 1% |
| Jacobien | 8/10 | 6619 days | 1% |
| Alexandra | 5/10 | 6619 days | 0% |
| Stefan | 6/10 | 6623 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.50% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 48 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 45 | -0.82% |
| 46 | -0.84% |
| 47 | -0.86% |
| 48 | -0.87% |
| 49 | -0.89% |
| 50 | -0.91% |
| 51 | -0.93% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.