Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
292 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 302 reviews. There are 292 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 292 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 105 |
|
36% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.41% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.41% and is based on 292 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 292 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Soraya | 10/10 | 44 days | 100% |
| SiJuDa | 10/10 | 75 days | 100% |
| Jess F. | 10/10 | 106 days | 99% |
| Shlomo Sackstein | 10/10 | 106 days | 99% |
| Marcia D. | 9/10 | 350 days | 92% |
| Arch M | 9/10 | 350 days | 92% |
| Nadav S | 10/10 | 381 days | 92% |
| Bruce Thompson | 10/10 | 381 days | 92% |
| Geoff and Ginny Cunningham | 9/10 | 409 days | 90% |
| Massimiliano | 10/10 | 440 days | 89% |
| Mary | 10/10 | 501 days | 86% |
| Henry & Georgina Hunt | 10/10 | 532 days | 84% |
| Tonia Lassman | 10/10 | 562 days | 82% |
| Vincent | 9/10 | 654 days | 75% |
| Birk Schaper | 10/10 | 715 days | 71% |
| Tony | 10/10 | 746 days | 68% |
| Shelby Stout | 10/10 | 746 days | 68% |
| Bernd Wallner | 10/10 | 775 days | 66% |
| J&M The Netherlands | 9/10 | 806 days | 62% |
| A. P. | 10/10 | 806 days | 63% |
| Gary and Alison Steele | 10/10 | 806 days | 63% |
| Gil Lima | 9/10 | 806 days | 62% |
| Elke | 10/10 | 837 days | 60% |
| Jennifer Liu | 10/10 | 837 days | 60% |
| Thomas | 10/10 | 867 days | 57% |
| Missy Ida Tapine-Tumu | 10/10 | 898 days | 54% |
| Bernd | 9/10 | 898 days | 53% |
| Georg Vaupel | 9/10 | 990 days | 44% |
| Toni from Alaska | 10/10 | 990 days | 45% |
| BRIGITTE GAGNON | 10/10 | 1051 days | 39% |
| Joshua Vu | 9/10 | 1051 days | 39% |
| Heather Mortimer | 10/10 | 1051 days | 39% |
| Deb Lyon | 10/10 | 1081 days | 36% |
| Mike Smith | 10/10 | 1112 days | 34% |
| Geoff and Ginny Cunningham | 8/10 | 1112 days | 33% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1112 days | 34% |
| Mathilde | 10/10 | 1202 days | 27% |
| Charles Bouquin | 10/10 | 1232 days | 25% |
| Kathy from Oregon | 2/10 | 1263 days | 10% |
| cearon | 9/10 | 1416 days | 14% |
| Christine Williams | 10/10 | 1477 days | 12% |
| Dave | 9/10 | 1505 days | 11% |
| Adrian & Carolina Millar | 10/10 | 1567 days | 9% |
| Mike | 10/10 | 1628 days | 7% |
| Clare Thompson | 10/10 | 1628 days | 7% |
| Alexandra | 10/10 | 1658 days | 6% |
| Anneka | 10/10 | 1689 days | 6% |
| Carolina Gartner | 10/10 | 1689 days | 6% |
| Donna Mason | 10/10 | 2085 days | 4% |
| Lydia | 9/10 | 2085 days | 4% |
| Tony Henderson-Newport | 9/10 | 2085 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2085 days | 4% |
| Brooke Lillyston | 10/10 | 2085 days | 4% |
| Ian G | 10/10 | 2115 days | 4% |
| Morris | 10/10 | 2115 days | 4% |
| Stacy Lio | 10/10 | 2115 days | 4% |
| Anonymous | 8/10 | 2207 days | 4% |
| Keith Diver | 9/10 | 2207 days | 4% |
| Stefan Berger | 9/10 | 2207 days | 4% |
| Peter Leschev | 9/10 | 2236 days | 4% |
| Miles Protter | 8/10 | 2236 days | 4% |
| Martin Borjeskog | 10/10 | 2236 days | 4% |
| Christian | 9/10 | 2236 days | 4% |
| Alexandre Lacroix | 9/10 | 2236 days | 4% |
| Matthew Young | 9/10 | 2236 days | 4% |
| Ben Holmes | 10/10 | 2236 days | 4% |
| N.J. van den Berg | 10/10 | 2236 days | 4% |
| Mike Smith | 9/10 | 2236 days | 4% |
| Ron Meyerink | 10/10 | 2267 days | 4% |
| Gerd Weidenfeld | 10/10 | 2267 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2267 days | 4% |
| Des Gilbert | 9/10 | 2298 days | 4% |
| Diane | 10/10 | 2298 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2298 days | 4% |
| Anna Hunt | 9/10 | 2298 days | 4% |
| James and Emma Dickie | 10/10 | 2298 days | 4% |
| Jonatan Zarzif | 3/10 | 2298 days | 2% |
| Trevor Parkin | 9/10 | 2328 days | 4% |
| Edwin Walker | 8/10 | 2359 days | 4% |
| Serena Gray | 9/10 | 2359 days | 4% |
| PJ Caldito | 10/10 | 2359 days | 4% |
| Shane Howe | 10/10 | 2389 days | 4% |
| Jason | 10/10 | 2389 days | 4% |
| Teneille Harwood | 10/10 | 2389 days | 4% |
| Fabulous five | 10/10 | 2420 days | 4% |
| jac | 9/10 | 2420 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2420 days | 4% |
| Jeannie Huang | 9/10 | 2451 days | 3% |
| Joao Madureira | 8/10 | 2451 days | 3% |
| Edith Peita | 10/10 | 2451 days | 4% |
| John Bourke | 10/10 | 2451 days | 4% |
| Maik | 10/10 | 2481 days | 3% |
| Helen | 10/10 | 2481 days | 3% |
| Kevin | 10/10 | 2481 days | 3% |
| Larry Mutu Reriti | 10/10 | 2481 days | 3% |
| Keryn | 10/10 | 2481 days | 3% |
| Greg Croft | 10/10 | 2481 days | 3% |
| Erin | 10/10 | 2512 days | 3% |
| schtahaups | 9/10 | 2512 days | 3% |
| CMe | 9/10 | 2512 days | 3% |
| Martyn | 10/10 | 2512 days | 3% |
| John Flynn | 9/10 | 2542 days | 3% |
| charlie35slr | 10/10 | 2542 days | 3% |
| Ken | 2/10 | 2573 days | 1% |
| Bee | 3/10 | 2573 days | 2% |
| Catherine Johnson | 10/10 | 2601 days | 3% |
| Bk | 10/10 | 2601 days | 3% |
| John I. | 10/10 | 2601 days | 3% |
| Rogie | 9/10 | 2601 days | 3% |
| Krzysztof Jablonski | 10/10 | 2601 days | 3% |
| Berthold Wagner | 8/10 | 2632 days | 3% |
| Eric Arnal Fort | 10/10 | 2632 days | 3% |
| Andy Jamo | 10/10 | 2632 days | 3% |
| Agnès | 10/10 | 2632 days | 3% |
| Thomas Heri | 10/10 | 2632 days | 3% |
| Roger and Karen | 10/10 | 2693 days | 3% |
| renard | 9/10 | 2693 days | 3% |
| Berrie, the Netherlands | 10/10 | 2693 days | 3% |
| Warren S | 10/10 | 2724 days | 3% |
| Ronald Rampersad | 10/10 | 2785 days | 3% |
| Poynter Family | 9/10 | 2785 days | 3% |
| Wilson | 10/10 | 2816 days | 3% |
| Elsa | 10/10 | 2816 days | 3% |
| Pascal | 10/10 | 2846 days | 3% |
| Paul Haslam | 10/10 | 2938 days | 3% |
| Jennifer Makosky | 9/10 | 2938 days | 3% |
| Steve Pickard | 10/10 | 2938 days | 3% |
| Stuart C | 10/10 | 2966 days | 3% |
| Vicki Simmons | 10/10 | 2997 days | 2% |
| Steven Dunlop | 9/10 | 2997 days | 2% |
| Sarah Timms | 10/10 | 3089 days | 2% |
| Emily Hibberd | 10/10 | 3119 days | 2% |
| Sue Lander | 9/10 | 3119 days | 2% |
| Kelvin Armstrong | 10/10 | 3181 days | 2% |
| Tom Williamson | 9/10 | 3211 days | 2% |
| Yves Deyris | 10/10 | 3272 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3272 days | 2% |
| Sylvie Paquette | 9/10 | 3303 days | 2% |
| Axel and Patricia G | 10/10 | 3307 days | 2% |
| walter isselhard | 8/10 | 3668 days | 1% |
| Darker | 9/10 | 4049 days | 0% |
| L S | 10/10 | 4246 days | 0% |
| aussiewoodies | 8/10 | 4733 days | 1% |
| Sharyn Crosby | 10/10 | 4764 days | 1% |
| Alekandra Ulm | 4/10 | 4836 days | 0% |
| Sue Kieseker | 8/10 | 4839 days | 1% |
| Karin Genyn | 8/10 | 4840 days | 1% |
| Sharon Yates | 10/10 | 4842 days | 1% |
| Moorman | 8/10 | 4845 days | 1% |
| Marian | 7/10 | 4856 days | 1% |
| Behrens | 4/10 | 4863 days | 0% |
| FiStew | 10/10 | 4945 days | 1% |
| Devil_n_Disquiz | 10/10 | 4976 days | 1% |
| gezza2906 | 4/10 | 5007 days | 0% |
| Tinne Cis | 8/10 | 5126 days | 1% |
| B Sluis | 8/10 | 5138 days | 1% |
| Bottoms | 7/10 | 5139 days | 1% |
| Seiler | 6/10 | 5139 days | 1% |
| Patrick Grant | 8/10 | 5139 days | 1% |
| Moehl | 9/10 | 5141 days | 1% |
| David Beaumont | 8/10 | 5141 days | 1% |
| Beat Kindler | 7/10 | 5141 days | 1% |
| Danielle | 9/10 | 5141 days | 1% |
| Markus Heummer | 10/10 | 5142 days | 1% |
| Gerrit & Martina | 8/10 | 5143 days | 1% |
| Verne Heath | 7/10 | 5143 days | 1% |
| Dave Simpson | 8/10 | 5143 days | 1% |
| Steve Goodyear | 9/10 | 5150 days | 1% |
| Colin Philpott | 8/10 | 5151 days | 1% |
| Hans Erik Munch | 7/10 | 5156 days | 1% |
| Thomas Behy | 5/10 | 5156 days | 1% |
| Kroepfl | 9/10 | 5157 days | 1% |
| Lesley | 5/10 | 5189 days | 1% |
| Dagmar | 10/10 | 5221 days | 1% |
| deJong | 6/10 | 5224 days | 1% |
| Sillmann | 9/10 | 5226 days | 1% |
| Eri & Udo Seifert | 8/10 | 5229 days | 1% |
| Curry | 8/10 | 5232 days | 1% |
| Willi & Elke Breier | 8/10 | 5237 days | 1% |
| Powerfamily | 10/10 | 5373 days | 1% |
| Jack Potman | 10/10 | 5452 days | 1% |
| Andreas Blessing | 7/10 | 5475 days | 1% |
| Desma Frampton | 2/10 | 5477 days | 0% |
| Maike | 8/10 | 5483 days | 1% |
| Kauzta | 7/10 | 5483 days | 1% |
| Schroeder | 6/10 | 5483 days | 1% |
| J Meindersma | 7/10 | 5484 days | 1% |
| Juergen Wolf | 8/10 | 5485 days | 1% |
| Aimee Pollett | 9/10 | 5485 days | 1% |
| Barbara Link | 8/10 | 5486 days | 1% |
| E Brockbank | 6/10 | 5486 days | 1% |
| Gerstmann | 6/10 | 5489 days | 1% |
| Ekhard Wittkugel | 10/10 | 5491 days | 1% |
| Raith | 8/10 | 5494 days | 1% |
| Omar Candon | 8/10 | 5496 days | 1% |
| Gert Vogelaers | 8/10 | 5498 days | 1% |
| Flueckiger | 6/10 | 5504 days | 1% |
| Marleen Meyers | 6/10 | 5506 days | 1% |
| Frank Schedler | 9/10 | 5506 days | 1% |
| Katie Nicol | 7/10 | 5508 days | 1% |
| Gerd Pagel | 2/10 | 5508 days | 0% |
| mr Schumader | 9/10 | 5509 days | 1% |
| Monja | 9/10 | 5511 days | 1% |
| Teum and Orselien | 7/10 | 5511 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5511 days | 1% |
| Johanna | 9/10 | 5512 days | 1% |
| E M Klap | 8/10 | 5514 days | 1% |
| Bolt | 8/10 | 5514 days | 1% |
| Robert Cox | 4/10 | 5514 days | 0% |
| Nicole | 8/10 | 5514 days | 1% |
| Heike Toepelt | 9/10 | 5515 days | 1% |
| Derek Archibald | 4/10 | 5516 days | 0% |
| Loren van Oordt | 9/10 | 5518 days | 1% |
| Gordon Daniels | 7/10 | 5518 days | 1% |
| Ewald Waldner | 9/10 | 5519 days | 1% |
| Meriel & Paul Best | 9/10 | 5519 days | 1% |
| de Vries | 7/10 | 5521 days | 1% |
| Jochen | 9/10 | 5521 days | 1% |
| Anne | 8/10 | 5523 days | 1% |
| D Saker | 9/10 | 5829 days | 1% |
| Don Keith | 9/10 | 5847 days | 1% |
| Westermann | 9/10 | 5851 days | 1% |
| Pam Know | 8/10 | 5855 days | 1% |
| Main | 9/10 | 5861 days | 1% |
| Mark and Natasha UK | 8/10 | 5862 days | 1% |
| Gunda G | 4/10 | 5868 days | 0% |
| Denecke Thorsten | 9/10 | 5869 days | 1% |
| Lehmann | 7/10 | 5870 days | 1% |
| Walter | 6/10 | 5874 days | 1% |
| Mark | 8/10 | 5879 days | 1% |
| Wilfred Sch | 8/10 | 5881 days | 1% |
| David Valentine | 8/10 | 5882 days | 1% |
| Paul Ritchie | 8/10 | 5883 days | 1% |
| Thea X | 7/10 | 5883 days | 1% |
| Wim Van Gastel | 7/10 | 5886 days | 1% |
| Coby Aalbrecht | 6/10 | 5887 days | 1% |
| nigelst | 7/10 | 5894 days | 1% |
| Wolfgang G | 7/10 | 5894 days | 1% |
| Goewe | 9/10 | 5902 days | 1% |
| Jennifer Templeton | 6/10 | 5905 days | 1% |
| Ralf Genthe | 6/10 | 5905 days | 1% |
| Susi Schoetzler | 8/10 | 5908 days | 1% |
| marcusba | 10/10 | 5931 days | 1% |
| stephenst | 4/10 | 5934 days | 0% |
| weidep | 8/10 | 5934 days | 1% |
| Monika Wenzel | 9/10 | 5958 days | 1% |
| Jean Paul Mesnage | 6/10 | 5960 days | 1% |
| Uerilie Stolareh | 8/10 | 5963 days | 1% |
| Karen Fisher | 10/10 | 5976 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5989 days | 1% |
| PamB | 8/10 | 6182 days | 1% |
| RubyJ | 8/10 | 6186 days | 1% |
| Frank | 9/10 | 6212 days | 1% |
| HeideS | 10/10 | 6213 days | 1% |
| GrahamM1 | 9/10 | 6227 days | 1% |
| ChristineM | 8/10 | 6227 days | 1% |
| FrankFlemming | 7/10 | 6228 days | 1% |
| MrHebbard | 9/10 | 6228 days | 1% |
| Elrik frau | 9/10 | 6228 days | 1% |
| Helle | 9/10 | 6233 days | 1% |
| Trevor | 8/10 | 6238 days | 1% |
| Tim | 9/10 | 6238 days | 1% |
| Annemarie | 8/10 | 6245 days | 1% |
| plumbaum | 8/10 | 6259 days | 1% |
| Bernd | 7/10 | 6259 days | 1% |
| groenewold | 7/10 | 6259 days | 1% |
| Liane | 10/10 | 6262 days | 1% |
| Burkhalter | 6/10 | 6265 days | 1% |
| Keith | 9/10 | 6266 days | 1% |
| Bernd | 8/10 | 6267 days | 1% |
| Rosa | 9/10 | 6267 days | 1% |
| David | 8/10 | 6307 days | 1% |
| Marc | 8/10 | 6311 days | 1% |
| Kaminsky | 9/10 | 6311 days | 1% |
| olland | 8/10 | 6315 days | 1% |
| Terry | 9/10 | 6385 days | 1% |
| Chris | 7/10 | 6571 days | 1% |
| Stuart Bartram | 8/10 | 6577 days | 1% |
| Hoetnagels | 8/10 | 6577 days | 1% |
| Anja Kunert | 8/10 | 6591 days | 1% |
| Kenneth and Mette | 8/10 | 6594 days | 1% |
| Myrtille de Vries | 6/10 | 6598 days | 1% |
| struck | 10/10 | 6683 days | 1% |
| Pat Brewster | 9/10 | 6796 days | 1% |
| Stef | 7/10 | 6904 days | 1% |
| Schranger | 10/10 | 6931 days | 1% |
| Karla | 4/10 | 6953 days | 0% |
| Andy | 9/10 | 6959 days | 1% |
| Tom | 8/10 | 6959 days | 1% |
| Jacobien | 8/10 | 6964 days | 1% |
| Alexandra | 5/10 | 6964 days | 1% |
| Stefan | 6/10 | 6968 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.49% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| … | … |
Balancing Adjustment
0.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.