Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
279 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 290 reviews. There are 279 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 279 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 95 |
|
34% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
84.84% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 84.84% and is based on 279 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 279 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vincent | 9/10 | 170 days | 100% |
| Birk Schaper | 10/10 | 231 days | 100% |
| Tony | 10/10 | 262 days | 99% |
| Shelby Stout | 10/10 | 262 days | 99% |
| Bernd Wallner | 10/10 | 291 days | 98% |
| J&M The Netherlands | 9/10 | 322 days | 96% |
| A. P. | 10/10 | 322 days | 97% |
| Gary and Alison Steele | 10/10 | 322 days | 97% |
| Gil Lima | 9/10 | 322 days | 96% |
| Elke | 10/10 | 353 days | 95% |
| Jennifer Liu | 10/10 | 353 days | 95% |
| Thomas | 10/10 | 383 days | 94% |
| Missy Ida Tapine-Tumu | 10/10 | 414 days | 93% |
| Bernd | 9/10 | 414 days | 92% |
| Georg Vaupel | 9/10 | 506 days | 87% |
| Toni from Alaska | 10/10 | 506 days | 88% |
| BRIGITTE GAGNON | 10/10 | 567 days | 84% |
| Joshua Vu | 9/10 | 567 days | 83% |
| Heather Mortimer | 10/10 | 567 days | 84% |
| Deb Lyon | 10/10 | 597 days | 82% |
| Mike Smith | 10/10 | 628 days | 80% |
| Geoff and Ginny Cunningham | 8/10 | 628 days | 78% |
| Luke, Kadri, Tonu & Leili | 9/10 | 628 days | 79% |
| Mathilde | 10/10 | 718 days | 72% |
| Charles Bouquin | 10/10 | 748 days | 70% |
| Kathy from Oregon | 2/10 | 779 days | 31% |
| cearon | 9/10 | 932 days | 51% |
| Christine Williams | 10/10 | 993 days | 46% |
| Dave | 9/10 | 1021 days | 43% |
| Adrian & Carolina Millar | 10/10 | 1083 days | 37% |
| Mike | 10/10 | 1144 days | 32% |
| Clare Thompson | 10/10 | 1144 days | 32% |
| Alexandra | 10/10 | 1174 days | 30% |
| Anneka | 10/10 | 1205 days | 28% |
| Carolina Gartner | 10/10 | 1205 days | 28% |
| Donna Mason | 10/10 | 1601 days | 8% |
| Lydia | 9/10 | 1601 days | 8% |
| Tony Henderson-Newport | 9/10 | 1601 days | 8% |
| Lexi & Rod Kirk | 10/10 | 1601 days | 8% |
| Brooke Lillyston | 10/10 | 1601 days | 8% |
| Ian G | 10/10 | 1631 days | 7% |
| Morris | 10/10 | 1631 days | 7% |
| Stacy Lio | 10/10 | 1631 days | 7% |
| Anonymous (105552) | 8/10 | 1723 days | 6% |
| Keith Diver | 9/10 | 1723 days | 6% |
| Stefan Berger | 9/10 | 1723 days | 6% |
| Peter Leschev | 9/10 | 1752 days | 5% |
| Miles Protter | 8/10 | 1752 days | 5% |
| Martin Borjeskog | 10/10 | 1752 days | 5% |
| Christian | 9/10 | 1752 days | 5% |
| Alexandre Lacroix | 9/10 | 1752 days | 5% |
| Matthew Young | 9/10 | 1752 days | 5% |
| Ben Holmes | 10/10 | 1752 days | 5% |
| N.J. van den Berg | 10/10 | 1752 days | 5% |
| Mike Smith | 9/10 | 1752 days | 5% |
| Ron Meyerink | 10/10 | 1783 days | 5% |
| Gerd Weidenfeld | 10/10 | 1783 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1783 days | 5% |
| Des Gilbert | 9/10 | 1814 days | 5% |
| Diane | 10/10 | 1814 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1814 days | 5% |
| Anna Hunt | 9/10 | 1814 days | 5% |
| James and Emma Dickie | 10/10 | 1814 days | 5% |
| Jonatan Zarzif | 3/10 | 1814 days | 3% |
| Trevor Parkin | 9/10 | 1844 days | 5% |
| Edwin Walker | 8/10 | 1875 days | 5% |
| Serena Gray | 9/10 | 1875 days | 5% |
| PJ Caldito | 10/10 | 1875 days | 5% |
| Shane Howe | 10/10 | 1905 days | 5% |
| Jason | 10/10 | 1905 days | 5% |
| Teneille Harwood | 10/10 | 1905 days | 5% |
| Fabulous five | 10/10 | 1936 days | 5% |
| jac | 9/10 | 1936 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1936 days | 5% |
| Jeannie Huang | 9/10 | 1967 days | 5% |
| Joao Madureira | 8/10 | 1967 days | 5% |
| Edith Peita | 10/10 | 1967 days | 5% |
| John Bourke | 10/10 | 1967 days | 5% |
| Maik | 10/10 | 1997 days | 5% |
| Helen | 10/10 | 1997 days | 5% |
| Kevin | 10/10 | 1997 days | 5% |
| Larry Mutu Reriti | 10/10 | 1997 days | 5% |
| Keryn | 10/10 | 1997 days | 5% |
| Greg Croft | 10/10 | 1997 days | 5% |
| Erin | 10/10 | 2028 days | 5% |
| schtahaups | 9/10 | 2028 days | 5% |
| CMe | 9/10 | 2028 days | 5% |
| Martyn | 10/10 | 2028 days | 5% |
| John Flynn | 9/10 | 2058 days | 5% |
| charlie35slr | 10/10 | 2058 days | 5% |
| Ken | 2/10 | 2089 days | 2% |
| Bee | 3/10 | 2089 days | 3% |
| Catherine Johnson | 10/10 | 2117 days | 5% |
| Bk | 10/10 | 2117 days | 5% |
| John I. | 10/10 | 2117 days | 5% |
| Rogie | 9/10 | 2117 days | 5% |
| Krzysztof Jablonski | 10/10 | 2117 days | 5% |
| Berthold Wagner | 8/10 | 2148 days | 4% |
| Eric Arnal Fort | 10/10 | 2148 days | 4% |
| Andy Jamo | 10/10 | 2148 days | 4% |
| Agnès | 10/10 | 2148 days | 4% |
| Thomas Heri | 10/10 | 2148 days | 4% |
| Roger and Karen | 10/10 | 2209 days | 4% |
| renard | 9/10 | 2209 days | 4% |
| Berrie, the Netherlands | 10/10 | 2209 days | 4% |
| Warren S | 10/10 | 2240 days | 4% |
| Ronald Rampersad | 10/10 | 2301 days | 4% |
| Poynter Family | 9/10 | 2301 days | 4% |
| Wilson | 10/10 | 2332 days | 4% |
| Elsa | 10/10 | 2332 days | 4% |
| Pascal | 10/10 | 2362 days | 4% |
| Paul Haslam | 10/10 | 2454 days | 4% |
| Jennifer Makosky | 9/10 | 2454 days | 4% |
| Steve Pickard | 10/10 | 2454 days | 4% |
| Stuart C | 10/10 | 2482 days | 4% |
| Vicki Simmons | 10/10 | 2513 days | 4% |
| Steven Dunlop | 9/10 | 2513 days | 4% |
| Sarah Timms | 10/10 | 2605 days | 4% |
| Emily Hibberd | 10/10 | 2635 days | 4% |
| Sue Lander | 9/10 | 2635 days | 3% |
| Kelvin Armstrong | 10/10 | 2697 days | 3% |
| Tom Williamson | 9/10 | 2727 days | 3% |
| Yves Deyris | 10/10 | 2788 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2788 days | 3% |
| Sylvie Paquette | 9/10 | 2819 days | 3% |
| Axel and Patricia G | 10/10 | 2823 days | 3% |
| walter isselhard | 8/10 | 3184 days | 2% |
| Darker | 9/10 | 3565 days | 2% |
| L S | 10/10 | 3762 days | 1% |
| aussiewoodies | 8/10 | 4249 days | 0% |
| Sharyn Crosby | 10/10 | 4280 days | 0% |
| Alekandra Ulm | 4/10 | 4352 days | 0% |
| Sue Kieseker | 8/10 | 4355 days | 0% |
| Karin Genyn | 8/10 | 4356 days | 0% |
| Sharon Yates | 10/10 | 4358 days | 0% |
| Moorman | 8/10 | 4361 days | 0% |
| Marian | 7/10 | 4372 days | 0% |
| Behrens | 4/10 | 4379 days | 0% |
| FiStew | 10/10 | 4461 days | 1% |
| Devil_n_Disquiz | 10/10 | 4492 days | 1% |
| gezza2906 | 4/10 | 4523 days | 1% |
| Tinne Cis | 8/10 | 4642 days | 1% |
| B Sluis | 8/10 | 4654 days | 1% |
| Bottoms | 7/10 | 4655 days | 1% |
| Seiler | 6/10 | 4655 days | 1% |
| Patrick Grant | 8/10 | 4655 days | 1% |
| Moehl | 9/10 | 4657 days | 1% |
| David Beaumont | 8/10 | 4657 days | 1% |
| Beat Kindler | 7/10 | 4657 days | 1% |
| Danielle | 9/10 | 4657 days | 1% |
| Markus Heummer | 10/10 | 4658 days | 1% |
| Gerrit & Martina | 8/10 | 4659 days | 1% |
| Verne Heath | 7/10 | 4659 days | 1% |
| Dave Simpson | 8/10 | 4659 days | 1% |
| Steve Goodyear | 9/10 | 4666 days | 1% |
| Colin Philpott | 8/10 | 4667 days | 1% |
| Hans Erik Munch | 7/10 | 4672 days | 1% |
| Thomas Behy | 5/10 | 4672 days | 1% |
| Kroepfl | 9/10 | 4673 days | 1% |
| Lesley | 5/10 | 4705 days | 1% |
| Dagmar | 10/10 | 4737 days | 1% |
| deJong | 6/10 | 4740 days | 1% |
| Sillmann | 9/10 | 4742 days | 1% |
| Eri & Udo Seifert | 8/10 | 4745 days | 1% |
| Curry | 8/10 | 4748 days | 1% |
| Willi & Elke Breier | 8/10 | 4753 days | 1% |
| Powerfamily | 10/10 | 4889 days | 1% |
| Jack Potman | 10/10 | 4968 days | 1% |
| Andreas Blessing | 7/10 | 4991 days | 1% |
| Desma Frampton | 2/10 | 4993 days | 0% |
| Maike | 8/10 | 4999 days | 1% |
| Kauzta | 7/10 | 4999 days | 1% |
| Schroeder | 6/10 | 4999 days | 1% |
| J Meindersma | 7/10 | 5000 days | 1% |
| Juergen Wolf | 8/10 | 5001 days | 1% |
| Aimee Pollett | 9/10 | 5001 days | 1% |
| Barbara Link | 8/10 | 5002 days | 1% |
| E Brockbank | 6/10 | 5002 days | 1% |
| Gerstmann | 6/10 | 5005 days | 1% |
| Ekhard Wittkugel | 10/10 | 5007 days | 1% |
| Raith | 8/10 | 5010 days | 1% |
| Omar Candon | 8/10 | 5012 days | 1% |
| Gert Vogelaers | 8/10 | 5014 days | 1% |
| Flueckiger | 6/10 | 5020 days | 1% |
| Marleen Meyers | 6/10 | 5022 days | 1% |
| Frank Schedler | 9/10 | 5022 days | 1% |
| Katie Nicol | 7/10 | 5024 days | 1% |
| Gerd Pagel | 2/10 | 5024 days | 0% |
| mr Schumader | 9/10 | 5025 days | 1% |
| Monja | 9/10 | 5027 days | 1% |
| Teum and Orselien | 7/10 | 5027 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5027 days | 1% |
| Johanna | 9/10 | 5028 days | 1% |
| E M Klap | 8/10 | 5030 days | 1% |
| Bolt | 8/10 | 5030 days | 1% |
| Robert Cox | 4/10 | 5030 days | 1% |
| Nicole | 8/10 | 5030 days | 1% |
| Heike Toepelt | 9/10 | 5031 days | 1% |
| Derek Archibald | 4/10 | 5032 days | 1% |
| Loren van Oordt | 9/10 | 5034 days | 1% |
| Gordon Daniels | 7/10 | 5034 days | 1% |
| Ewald Waldner | 9/10 | 5035 days | 1% |
| Meriel & Paul Best | 9/10 | 5035 days | 1% |
| de Vries | 7/10 | 5037 days | 1% |
| Jochen | 9/10 | 5037 days | 1% |
| Anne | 8/10 | 5039 days | 1% |
| D Saker | 9/10 | 5345 days | 1% |
| Don Keith | 9/10 | 5363 days | 1% |
| Westermann | 9/10 | 5367 days | 1% |
| Pam Know | 8/10 | 5371 days | 1% |
| Main | 9/10 | 5377 days | 1% |
| Mark and Natasha UK | 8/10 | 5378 days | 1% |
| Gunda G | 4/10 | 5384 days | 1% |
| Denecke Thorsten | 9/10 | 5385 days | 1% |
| Lehmann | 7/10 | 5386 days | 1% |
| Walter | 6/10 | 5390 days | 1% |
| Mark | 8/10 | 5395 days | 1% |
| Wilfred Sch | 8/10 | 5397 days | 1% |
| David Valentine | 8/10 | 5398 days | 1% |
| Paul Ritchie | 8/10 | 5399 days | 1% |
| Thea X | 7/10 | 5399 days | 1% |
| Wim Van Gastel | 7/10 | 5402 days | 1% |
| Coby Aalbrecht | 6/10 | 5403 days | 1% |
| nigelst | 7/10 | 5410 days | 1% |
| Wolfgang G | 7/10 | 5410 days | 1% |
| Goewe | 9/10 | 5418 days | 1% |
| Jennifer Templeton | 6/10 | 5421 days | 1% |
| Ralf Genthe | 6/10 | 5421 days | 1% |
| Susi Schoetzler | 8/10 | 5424 days | 1% |
| marcusba | 10/10 | 5447 days | 1% |
| stephenst | 4/10 | 5450 days | 1% |
| weidep | 8/10 | 5450 days | 1% |
| Monika Wenzel | 9/10 | 5474 days | 1% |
| Jean Paul Mesnage | 6/10 | 5476 days | 1% |
| Uerilie Stolareh | 8/10 | 5479 days | 1% |
| Karen Fisher | 10/10 | 5492 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5505 days | 1% |
| PamB | 8/10 | 5698 days | 1% |
| RubyJ | 8/10 | 5702 days | 1% |
| Frank | 9/10 | 5728 days | 1% |
| HeideS | 10/10 | 5729 days | 1% |
| GrahamM1 | 9/10 | 5743 days | 1% |
| ChristineM | 8/10 | 5743 days | 1% |
| FrankFlemming | 7/10 | 5744 days | 1% |
| MrHebbard | 9/10 | 5744 days | 1% |
| Elrik frau | 9/10 | 5744 days | 1% |
| Helle | 9/10 | 5749 days | 1% |
| Trevor | 8/10 | 5754 days | 1% |
| Tim | 9/10 | 5754 days | 1% |
| Annemarie | 8/10 | 5761 days | 1% |
| plumbaum | 8/10 | 5775 days | 1% |
| Bernd | 7/10 | 5775 days | 1% |
| groenewold | 7/10 | 5775 days | 1% |
| Liane | 10/10 | 5778 days | 1% |
| Burkhalter | 6/10 | 5781 days | 1% |
| Keith | 9/10 | 5782 days | 1% |
| Bernd | 8/10 | 5783 days | 1% |
| Rosa | 9/10 | 5784 days | 1% |
| David | 8/10 | 5823 days | 1% |
| Marc | 8/10 | 5827 days | 1% |
| Kaminsky | 9/10 | 5827 days | 1% |
| olland | 8/10 | 5831 days | 1% |
| Terry | 9/10 | 5901 days | 1% |
| Chris | 7/10 | 6087 days | 1% |
| Stuart Bartram | 8/10 | 6093 days | 1% |
| Hoetnagels | 8/10 | 6093 days | 1% |
| Anja Kunert | 8/10 | 6107 days | 1% |
| Kenneth and Mette | 8/10 | 6110 days | 1% |
| Myrtille de Vries | 6/10 | 6114 days | 1% |
| struck | 10/10 | 6199 days | 1% |
| Pat Brewster | 9/10 | 6312 days | 1% |
| Stef | 7/10 | 6420 days | 1% |
| Schranger | 10/10 | 6447 days | 1% |
| Karla | 4/10 | 6469 days | 1% |
| Andy | 9/10 | 6475 days | 1% |
| Tom | 8/10 | 6475 days | 1% |
| Jacobien | 8/10 | 6480 days | 1% |
| Alexandra | 5/10 | 6480 days | 1% |
| Stefan | 6/10 | 6484 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 152 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 149 | -3.01% |
| 150 | -3.03% |
| 151 | -3.05% |
| 152 | -3.07% |
| 153 | -3.09% |
| 154 | -3.11% |
| 155 | -3.13% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.