Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Pacific Horizon Motorhomes
Valid Reviews
283 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 294 reviews. There are 283 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 283 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 99 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.05% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Massimiliano | 10/10 | 87 days | 100% |
| Mary | 10/10 | 148 days | 99% |
| Henry & Georgina Hunt | 10/10 | 179 days | 99% |
| Tonia Lassman | 10/10 | 209 days | 98% |
| Vincent | 9/10 | 301 days | 94% |
| Birk Schaper | 10/10 | 362 days | 93% |
| Tony | 10/10 | 393 days | 92% |
| Shelby Stout | 10/10 | 393 days | 92% |
| Bernd Wallner | 10/10 | 422 days | 90% |
| J&M The Netherlands | 9/10 | 453 days | 88% |
| A. P. | 10/10 | 453 days | 89% |
| Gary and Alison Steele | 10/10 | 453 days | 89% |
| Gil Lima | 9/10 | 453 days | 88% |
| Elke | 10/10 | 484 days | 87% |
| Jennifer Liu | 10/10 | 484 days | 87% |
| Thomas | 10/10 | 514 days | 85% |
| Missy Ida Tapine-Tumu | 10/10 | 545 days | 83% |
| Bernd | 9/10 | 545 days | 83% |
| Georg Vaupel | 9/10 | 637 days | 76% |
| Toni from Alaska | 10/10 | 637 days | 77% |
| BRIGITTE GAGNON | 10/10 | 698 days | 72% |
| Joshua Vu | 9/10 | 698 days | 72% |
| Heather Mortimer | 10/10 | 698 days | 72% |
| Deb Lyon | 10/10 | 728 days | 70% |
| Mike Smith | 10/10 | 759 days | 67% |
| Geoff and Ginny Cunningham | 8/10 | 759 days | 66% |
| Luke, Kadri, Tonu & Leili | 9/10 | 759 days | 67% |
| Mathilde | 10/10 | 849 days | 59% |
| Charles Bouquin | 10/10 | 879 days | 56% |
| Kathy from Oregon | 2/10 | 910 days | 24% |
| cearon | 9/10 | 1063 days | 38% |
| Christine Williams | 10/10 | 1124 days | 33% |
| Dave | 9/10 | 1152 days | 30% |
| Adrian & Carolina Millar | 10/10 | 1214 days | 26% |
| Mike | 10/10 | 1275 days | 22% |
| Clare Thompson | 10/10 | 1275 days | 22% |
| Alexandra | 10/10 | 1305 days | 20% |
| Anneka | 10/10 | 1336 days | 18% |
| Carolina Gartner | 10/10 | 1336 days | 18% |
| Donna Mason | 10/10 | 1732 days | 5% |
| Lydia | 9/10 | 1732 days | 5% |
| Tony Henderson-Newport | 9/10 | 1732 days | 5% |
| Lexi & Rod Kirk | 10/10 | 1732 days | 5% |
| Brooke Lillyston | 10/10 | 1732 days | 5% |
| Ian G | 10/10 | 1762 days | 5% |
| Morris | 10/10 | 1762 days | 5% |
| Stacy Lio | 10/10 | 1762 days | 5% |
| Anonymous (105552) | 8/10 | 1854 days | 4% |
| Keith Diver | 9/10 | 1854 days | 4% |
| Stefan Berger | 9/10 | 1854 days | 4% |
| Peter Leschev | 9/10 | 1883 days | 4% |
| Miles Protter | 8/10 | 1883 days | 4% |
| Martin Borjeskog | 10/10 | 1883 days | 4% |
| Christian | 9/10 | 1883 days | 4% |
| Alexandre Lacroix | 9/10 | 1883 days | 4% |
| Matthew Young | 9/10 | 1883 days | 4% |
| Ben Holmes | 10/10 | 1883 days | 4% |
| N.J. van den Berg | 10/10 | 1883 days | 4% |
| Mike Smith | 9/10 | 1883 days | 4% |
| Ron Meyerink | 10/10 | 1914 days | 4% |
| Gerd Weidenfeld | 10/10 | 1914 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 1914 days | 4% |
| Des Gilbert | 9/10 | 1945 days | 4% |
| Diane | 10/10 | 1945 days | 4% |
| Kirsch, Luxemburg | 10/10 | 1945 days | 4% |
| Anna Hunt | 9/10 | 1945 days | 4% |
| James and Emma Dickie | 10/10 | 1945 days | 4% |
| Jonatan Zarzif | 3/10 | 1945 days | 2% |
| Trevor Parkin | 9/10 | 1975 days | 4% |
| Edwin Walker | 8/10 | 2006 days | 4% |
| Serena Gray | 9/10 | 2006 days | 4% |
| PJ Caldito | 10/10 | 2006 days | 4% |
| Shane Howe | 10/10 | 2036 days | 4% |
| Jason | 10/10 | 2036 days | 4% |
| Teneille Harwood | 10/10 | 2036 days | 4% |
| Fabulous five | 10/10 | 2067 days | 4% |
| jac | 9/10 | 2067 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2067 days | 4% |
| Jeannie Huang | 9/10 | 2098 days | 4% |
| Joao Madureira | 8/10 | 2098 days | 4% |
| Edith Peita | 10/10 | 2098 days | 4% |
| John Bourke | 10/10 | 2098 days | 4% |
| Maik | 10/10 | 2128 days | 4% |
| Helen | 10/10 | 2128 days | 4% |
| Kevin | 10/10 | 2128 days | 4% |
| Larry Mutu Reriti | 10/10 | 2128 days | 4% |
| Keryn | 10/10 | 2128 days | 4% |
| Greg Croft | 10/10 | 2128 days | 4% |
| Erin | 10/10 | 2159 days | 4% |
| schtahaups | 9/10 | 2159 days | 4% |
| CMe | 9/10 | 2159 days | 4% |
| Martyn | 10/10 | 2159 days | 4% |
| John Flynn | 9/10 | 2189 days | 4% |
| charlie35slr | 10/10 | 2189 days | 4% |
| Ken | 2/10 | 2220 days | 1% |
| Bee | 3/10 | 2220 days | 2% |
| Catherine Johnson | 10/10 | 2248 days | 4% |
| Bk | 10/10 | 2248 days | 4% |
| John I. | 10/10 | 2248 days | 4% |
| Rogie | 9/10 | 2248 days | 4% |
| Krzysztof Jablonski | 10/10 | 2248 days | 4% |
| Berthold Wagner | 8/10 | 2279 days | 4% |
| Eric Arnal Fort | 10/10 | 2279 days | 4% |
| Andy Jamo | 10/10 | 2279 days | 4% |
| Agnès | 10/10 | 2279 days | 4% |
| Thomas Heri | 10/10 | 2279 days | 4% |
| Roger and Karen | 10/10 | 2340 days | 4% |
| renard | 9/10 | 2340 days | 4% |
| Berrie, the Netherlands | 10/10 | 2340 days | 4% |
| Warren S | 10/10 | 2371 days | 4% |
| Ronald Rampersad | 10/10 | 2432 days | 3% |
| Poynter Family | 9/10 | 2432 days | 3% |
| Wilson | 10/10 | 2463 days | 3% |
| Elsa | 10/10 | 2463 days | 3% |
| Pascal | 10/10 | 2493 days | 3% |
| Paul Haslam | 10/10 | 2585 days | 3% |
| Jennifer Makosky | 9/10 | 2585 days | 3% |
| Steve Pickard | 10/10 | 2585 days | 3% |
| Stuart C | 10/10 | 2613 days | 3% |
| Vicki Simmons | 10/10 | 2644 days | 3% |
| Steven Dunlop | 9/10 | 2644 days | 3% |
| Sarah Timms | 10/10 | 2736 days | 3% |
| Emily Hibberd | 10/10 | 2766 days | 3% |
| Sue Lander | 9/10 | 2766 days | 3% |
| Kelvin Armstrong | 10/10 | 2828 days | 3% |
| Tom Williamson | 9/10 | 2858 days | 3% |
| Yves Deyris | 10/10 | 2919 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 2919 days | 2% |
| Sylvie Paquette | 9/10 | 2950 days | 2% |
| Axel and Patricia G | 10/10 | 2954 days | 2% |
| walter isselhard | 8/10 | 3315 days | 2% |
| Darker | 9/10 | 3696 days | 1% |
| L S | 10/10 | 3893 days | 1% |
| aussiewoodies | 8/10 | 4380 days | 1% |
| Sharyn Crosby | 10/10 | 4411 days | 1% |
| Alekandra Ulm | 4/10 | 4483 days | 0% |
| Sue Kieseker | 8/10 | 4486 days | 1% |
| Karin Genyn | 8/10 | 4487 days | 1% |
| Sharon Yates | 10/10 | 4489 days | 1% |
| Moorman | 8/10 | 4492 days | 1% |
| Marian | 7/10 | 4503 days | 0% |
| Behrens | 4/10 | 4510 days | 0% |
| FiStew | 10/10 | 4592 days | 1% |
| Devil_n_Disquiz | 10/10 | 4623 days | 1% |
| gezza2906 | 4/10 | 4654 days | 0% |
| Tinne Cis | 8/10 | 4773 days | 1% |
| B Sluis | 8/10 | 4785 days | 1% |
| Bottoms | 7/10 | 4786 days | 0% |
| Seiler | 6/10 | 4786 days | 0% |
| Patrick Grant | 8/10 | 4786 days | 1% |
| Moehl | 9/10 | 4788 days | 1% |
| David Beaumont | 8/10 | 4788 days | 1% |
| Beat Kindler | 7/10 | 4788 days | 0% |
| Danielle | 9/10 | 4788 days | 1% |
| Markus Heummer | 10/10 | 4789 days | 1% |
| Gerrit & Martina | 8/10 | 4790 days | 1% |
| Verne Heath | 7/10 | 4790 days | 0% |
| Dave Simpson | 8/10 | 4790 days | 1% |
| Steve Goodyear | 9/10 | 4797 days | 1% |
| Colin Philpott | 8/10 | 4798 days | 1% |
| Hans Erik Munch | 7/10 | 4803 days | 0% |
| Thomas Behy | 5/10 | 4803 days | 0% |
| Kroepfl | 9/10 | 4804 days | 1% |
| Lesley | 5/10 | 4836 days | 0% |
| Dagmar | 10/10 | 4868 days | 1% |
| deJong | 6/10 | 4871 days | 0% |
| Sillmann | 9/10 | 4873 days | 1% |
| Eri & Udo Seifert | 8/10 | 4876 days | 1% |
| Curry | 8/10 | 4879 days | 1% |
| Willi & Elke Breier | 8/10 | 4884 days | 1% |
| Powerfamily | 10/10 | 5020 days | 1% |
| Jack Potman | 10/10 | 5099 days | 1% |
| Andreas Blessing | 7/10 | 5122 days | 0% |
| Desma Frampton | 2/10 | 5124 days | 0% |
| Maike | 8/10 | 5130 days | 1% |
| Kauzta | 7/10 | 5130 days | 0% |
| Schroeder | 6/10 | 5130 days | 0% |
| J Meindersma | 7/10 | 5131 days | 0% |
| Juergen Wolf | 8/10 | 5132 days | 1% |
| Aimee Pollett | 9/10 | 5132 days | 1% |
| Barbara Link | 8/10 | 5133 days | 1% |
| E Brockbank | 6/10 | 5133 days | 0% |
| Gerstmann | 6/10 | 5136 days | 0% |
| Ekhard Wittkugel | 10/10 | 5138 days | 1% |
| Raith | 8/10 | 5141 days | 1% |
| Omar Candon | 8/10 | 5143 days | 1% |
| Gert Vogelaers | 8/10 | 5145 days | 1% |
| Flueckiger | 6/10 | 5151 days | 0% |
| Marleen Meyers | 6/10 | 5153 days | 0% |
| Frank Schedler | 9/10 | 5153 days | 1% |
| Katie Nicol | 7/10 | 5155 days | 0% |
| Gerd Pagel | 2/10 | 5155 days | 0% |
| mr Schumader | 9/10 | 5156 days | 1% |
| Monja | 9/10 | 5158 days | 1% |
| Teum and Orselien | 7/10 | 5158 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5158 days | 1% |
| Johanna | 9/10 | 5159 days | 1% |
| E M Klap | 8/10 | 5161 days | 1% |
| Bolt | 8/10 | 5161 days | 1% |
| Robert Cox | 4/10 | 5161 days | 0% |
| Nicole | 8/10 | 5161 days | 1% |
| Heike Toepelt | 9/10 | 5162 days | 1% |
| Derek Archibald | 4/10 | 5163 days | 0% |
| Loren van Oordt | 9/10 | 5165 days | 1% |
| Gordon Daniels | 7/10 | 5165 days | 0% |
| Ewald Waldner | 9/10 | 5166 days | 1% |
| Meriel & Paul Best | 9/10 | 5166 days | 1% |
| de Vries | 7/10 | 5168 days | 0% |
| Jochen | 9/10 | 5168 days | 1% |
| Anne | 8/10 | 5170 days | 1% |
| D Saker | 9/10 | 5476 days | 1% |
| Don Keith | 9/10 | 5494 days | 1% |
| Westermann | 9/10 | 5498 days | 1% |
| Pam Know | 8/10 | 5502 days | 1% |
| Main | 9/10 | 5508 days | 1% |
| Mark and Natasha UK | 8/10 | 5509 days | 1% |
| Gunda G | 4/10 | 5515 days | 0% |
| Denecke Thorsten | 9/10 | 5516 days | 1% |
| Lehmann | 7/10 | 5517 days | 0% |
| Walter | 6/10 | 5521 days | 0% |
| Mark | 8/10 | 5526 days | 1% |
| Wilfred Sch | 8/10 | 5528 days | 1% |
| David Valentine | 8/10 | 5529 days | 1% |
| Paul Ritchie | 8/10 | 5530 days | 1% |
| Thea X | 7/10 | 5530 days | 0% |
| Wim Van Gastel | 7/10 | 5533 days | 0% |
| Coby Aalbrecht | 6/10 | 5534 days | 0% |
| nigelst | 7/10 | 5541 days | 0% |
| Wolfgang G | 7/10 | 5541 days | 0% |
| Goewe | 9/10 | 5549 days | 1% |
| Jennifer Templeton | 6/10 | 5552 days | 0% |
| Ralf Genthe | 6/10 | 5552 days | 0% |
| Susi Schoetzler | 8/10 | 5555 days | 1% |
| marcusba | 10/10 | 5578 days | 1% |
| stephenst | 4/10 | 5581 days | 0% |
| weidep | 8/10 | 5581 days | 1% |
| Monika Wenzel | 9/10 | 5605 days | 1% |
| Jean Paul Mesnage | 6/10 | 5607 days | 0% |
| Uerilie Stolareh | 8/10 | 5610 days | 1% |
| Karen Fisher | 10/10 | 5623 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5636 days | 0% |
| PamB | 8/10 | 5829 days | 1% |
| RubyJ | 8/10 | 5833 days | 1% |
| Frank | 9/10 | 5859 days | 1% |
| HeideS | 10/10 | 5860 days | 1% |
| GrahamM1 | 9/10 | 5874 days | 1% |
| ChristineM | 8/10 | 5874 days | 1% |
| FrankFlemming | 7/10 | 5875 days | 0% |
| MrHebbard | 9/10 | 5875 days | 1% |
| Elrik frau | 9/10 | 5875 days | 1% |
| Helle | 9/10 | 5880 days | 1% |
| Trevor | 8/10 | 5885 days | 1% |
| Tim | 9/10 | 5885 days | 1% |
| Annemarie | 8/10 | 5892 days | 1% |
| plumbaum | 8/10 | 5906 days | 1% |
| Bernd | 7/10 | 5906 days | 0% |
| groenewold | 7/10 | 5906 days | 0% |
| Liane | 10/10 | 5909 days | 1% |
| Burkhalter | 6/10 | 5912 days | 0% |
| Keith | 9/10 | 5913 days | 1% |
| Bernd | 8/10 | 5914 days | 1% |
| Rosa | 9/10 | 5914 days | 1% |
| David | 8/10 | 5954 days | 1% |
| Marc | 8/10 | 5958 days | 1% |
| Kaminsky | 9/10 | 5958 days | 1% |
| olland | 8/10 | 5962 days | 1% |
| Terry | 9/10 | 6032 days | 1% |
| Chris | 7/10 | 6218 days | 0% |
| Stuart Bartram | 8/10 | 6224 days | 1% |
| Hoetnagels | 8/10 | 6224 days | 1% |
| Anja Kunert | 8/10 | 6238 days | 1% |
| Kenneth and Mette | 8/10 | 6241 days | 1% |
| Myrtille de Vries | 6/10 | 6245 days | 0% |
| struck | 10/10 | 6330 days | 1% |
| Pat Brewster | 9/10 | 6443 days | 1% |
| Stef | 7/10 | 6551 days | 0% |
| Schranger | 10/10 | 6578 days | 1% |
| Karla | 4/10 | 6600 days | 0% |
| Andy | 9/10 | 6606 days | 1% |
| Tom | 8/10 | 6606 days | 1% |
| Jacobien | 8/10 | 6611 days | 1% |
| Alexandra | 5/10 | 6611 days | 0% |
| Stefan | 6/10 | 6615 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 59 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.70% |
| 38 | -0.72% |
| 39 | -0.74% |
| 40 | -0.76% |
| 41 | -0.78% |
| 42 | -0.80% |
| 43 | -0.81% |
| … | … |
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.