Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
280 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 292 reviews. There are 280 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 280 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 96 |
|
34% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
84.89% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 84.89% and is based on 280 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 280 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tonia Lassman | 10/10 | 93 days | 100% |
| Vincent | 9/10 | 185 days | 98% |
| Birk Schaper | 10/10 | 246 days | 97% |
| Tony | 10/10 | 277 days | 96% |
| Shelby Stout | 10/10 | 277 days | 96% |
| Bernd Wallner | 10/10 | 306 days | 95% |
| J&M The Netherlands | 9/10 | 337 days | 93% |
| A. P. | 10/10 | 337 days | 94% |
| Gary and Alison Steele | 10/10 | 337 days | 94% |
| Gil Lima | 9/10 | 337 days | 93% |
| Elke | 10/10 | 368 days | 93% |
| Jennifer Liu | 10/10 | 368 days | 93% |
| Thomas | 10/10 | 398 days | 91% |
| Missy Ida Tapine-Tumu | 10/10 | 429 days | 90% |
| Bernd | 9/10 | 429 days | 89% |
| Georg Vaupel | 9/10 | 521 days | 84% |
| Toni from Alaska | 10/10 | 521 days | 85% |
| BRIGITTE GAGNON | 10/10 | 582 days | 81% |
| Joshua Vu | 9/10 | 582 days | 80% |
| Heather Mortimer | 10/10 | 582 days | 81% |
| Deb Lyon | 10/10 | 612 days | 79% |
| Mike Smith | 10/10 | 643 days | 77% |
| Geoff and Ginny Cunningham | 8/10 | 643 days | 75% |
| Luke, Kadri, Tonu & Leili | 9/10 | 643 days | 76% |
| Mathilde | 10/10 | 733 days | 70% |
| Charles Bouquin | 10/10 | 763 days | 67% |
| Kathy from Oregon | 2/10 | 794 days | 29% |
| cearon | 9/10 | 947 days | 49% |
| Christine Williams | 10/10 | 1008 days | 43% |
| Dave | 9/10 | 1036 days | 40% |
| Adrian & Carolina Millar | 10/10 | 1098 days | 35% |
| Mike | 10/10 | 1159 days | 30% |
| Clare Thompson | 10/10 | 1159 days | 30% |
| Alexandra | 10/10 | 1189 days | 28% |
| Anneka | 10/10 | 1220 days | 26% |
| Carolina Gartner | 10/10 | 1220 days | 26% |
| Donna Mason | 10/10 | 1616 days | 8% |
| Lydia | 9/10 | 1616 days | 7% |
| Tony Henderson-Newport | 9/10 | 1616 days | 7% |
| Lexi & Rod Kirk | 10/10 | 1616 days | 8% |
| Brooke Lillyston | 10/10 | 1616 days | 8% |
| Ian G | 10/10 | 1646 days | 7% |
| Morris | 10/10 | 1646 days | 7% |
| Stacy Lio | 10/10 | 1646 days | 7% |
| Anonymous (105552) | 8/10 | 1738 days | 5% |
| Keith Diver | 9/10 | 1738 days | 5% |
| Stefan Berger | 9/10 | 1738 days | 5% |
| Peter Leschev | 9/10 | 1767 days | 5% |
| Miles Protter | 8/10 | 1767 days | 5% |
| Martin Borjeskog | 10/10 | 1767 days | 5% |
| Christian | 9/10 | 1767 days | 5% |
| Alexandre Lacroix | 9/10 | 1767 days | 5% |
| Matthew Young | 9/10 | 1767 days | 5% |
| Ben Holmes | 10/10 | 1767 days | 5% |
| N.J. van den Berg | 10/10 | 1767 days | 5% |
| Mike Smith | 9/10 | 1767 days | 5% |
| Ron Meyerink | 10/10 | 1798 days | 5% |
| Gerd Weidenfeld | 10/10 | 1798 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1798 days | 5% |
| Des Gilbert | 9/10 | 1829 days | 5% |
| Diane | 10/10 | 1829 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1829 days | 5% |
| Anna Hunt | 9/10 | 1829 days | 5% |
| James and Emma Dickie | 10/10 | 1829 days | 5% |
| Jonatan Zarzif | 3/10 | 1829 days | 3% |
| Trevor Parkin | 9/10 | 1859 days | 5% |
| Edwin Walker | 8/10 | 1890 days | 5% |
| Serena Gray | 9/10 | 1890 days | 5% |
| PJ Caldito | 10/10 | 1890 days | 5% |
| Shane Howe | 10/10 | 1920 days | 5% |
| Jason | 10/10 | 1920 days | 5% |
| Teneille Harwood | 10/10 | 1920 days | 5% |
| Fabulous five | 10/10 | 1951 days | 5% |
| jac | 9/10 | 1951 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1951 days | 5% |
| Jeannie Huang | 9/10 | 1982 days | 5% |
| Joao Madureira | 8/10 | 1982 days | 5% |
| Edith Peita | 10/10 | 1982 days | 5% |
| John Bourke | 10/10 | 1982 days | 5% |
| Maik | 10/10 | 2012 days | 5% |
| Helen | 10/10 | 2012 days | 5% |
| Kevin | 10/10 | 2012 days | 5% |
| Larry Mutu Reriti | 10/10 | 2012 days | 5% |
| Keryn | 10/10 | 2012 days | 5% |
| Greg Croft | 10/10 | 2012 days | 5% |
| Erin | 10/10 | 2043 days | 5% |
| schtahaups | 9/10 | 2043 days | 5% |
| CMe | 9/10 | 2043 days | 5% |
| Martyn | 10/10 | 2043 days | 5% |
| John Flynn | 9/10 | 2073 days | 4% |
| charlie35slr | 10/10 | 2073 days | 5% |
| Ken | 2/10 | 2104 days | 2% |
| Bee | 3/10 | 2104 days | 2% |
| Catherine Johnson | 10/10 | 2132 days | 4% |
| Bk | 10/10 | 2132 days | 4% |
| John I. | 10/10 | 2132 days | 4% |
| Rogie | 9/10 | 2132 days | 4% |
| Krzysztof Jablonski | 10/10 | 2132 days | 4% |
| Berthold Wagner | 8/10 | 2163 days | 4% |
| Eric Arnal Fort | 10/10 | 2163 days | 4% |
| Andy Jamo | 10/10 | 2163 days | 4% |
| Agnès | 10/10 | 2163 days | 4% |
| Thomas Heri | 10/10 | 2163 days | 4% |
| Roger and Karen | 10/10 | 2224 days | 4% |
| renard | 9/10 | 2224 days | 4% |
| Berrie, the Netherlands | 10/10 | 2224 days | 4% |
| Warren S | 10/10 | 2255 days | 4% |
| Ronald Rampersad | 10/10 | 2316 days | 4% |
| Poynter Family | 9/10 | 2316 days | 4% |
| Wilson | 10/10 | 2347 days | 4% |
| Elsa | 10/10 | 2347 days | 4% |
| Pascal | 10/10 | 2377 days | 4% |
| Paul Haslam | 10/10 | 2469 days | 4% |
| Jennifer Makosky | 9/10 | 2469 days | 4% |
| Steve Pickard | 10/10 | 2469 days | 4% |
| Stuart C | 10/10 | 2497 days | 4% |
| Vicki Simmons | 10/10 | 2528 days | 4% |
| Steven Dunlop | 9/10 | 2528 days | 4% |
| Sarah Timms | 10/10 | 2620 days | 3% |
| Emily Hibberd | 10/10 | 2650 days | 3% |
| Sue Lander | 9/10 | 2650 days | 3% |
| Kelvin Armstrong | 10/10 | 2712 days | 3% |
| Tom Williamson | 9/10 | 2742 days | 3% |
| Yves Deyris | 10/10 | 2803 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2803 days | 3% |
| Sylvie Paquette | 9/10 | 2834 days | 3% |
| Axel and Patricia G | 10/10 | 2838 days | 3% |
| walter isselhard | 8/10 | 3199 days | 2% |
| Darker | 9/10 | 3580 days | 2% |
| L S | 10/10 | 3777 days | 1% |
| aussiewoodies | 8/10 | 4264 days | 0% |
| Sharyn Crosby | 10/10 | 4295 days | 0% |
| Alekandra Ulm | 4/10 | 4367 days | 0% |
| Sue Kieseker | 8/10 | 4370 days | 0% |
| Karin Genyn | 8/10 | 4371 days | 0% |
| Sharon Yates | 10/10 | 4373 days | 0% |
| Moorman | 8/10 | 4376 days | 0% |
| Marian | 7/10 | 4387 days | 1% |
| Behrens | 4/10 | 4394 days | 1% |
| FiStew | 10/10 | 4476 days | 1% |
| Devil_n_Disquiz | 10/10 | 4507 days | 1% |
| gezza2906 | 4/10 | 4538 days | 1% |
| Tinne Cis | 8/10 | 4657 days | 1% |
| B Sluis | 8/10 | 4669 days | 1% |
| Bottoms | 7/10 | 4670 days | 1% |
| Seiler | 6/10 | 4670 days | 1% |
| Patrick Grant | 8/10 | 4670 days | 1% |
| Moehl | 9/10 | 4672 days | 1% |
| David Beaumont | 8/10 | 4672 days | 1% |
| Beat Kindler | 7/10 | 4672 days | 1% |
| Danielle | 9/10 | 4672 days | 1% |
| Markus Heummer | 10/10 | 4673 days | 1% |
| Gerrit & Martina | 8/10 | 4674 days | 1% |
| Verne Heath | 7/10 | 4674 days | 1% |
| Dave Simpson | 8/10 | 4674 days | 1% |
| Steve Goodyear | 9/10 | 4681 days | 1% |
| Colin Philpott | 8/10 | 4682 days | 1% |
| Hans Erik Munch | 7/10 | 4687 days | 1% |
| Thomas Behy | 5/10 | 4687 days | 1% |
| Kroepfl | 9/10 | 4688 days | 1% |
| Lesley | 5/10 | 4720 days | 1% |
| Dagmar | 10/10 | 4752 days | 1% |
| deJong | 6/10 | 4755 days | 1% |
| Sillmann | 9/10 | 4757 days | 1% |
| Eri & Udo Seifert | 8/10 | 4760 days | 1% |
| Curry | 8/10 | 4763 days | 1% |
| Willi & Elke Breier | 8/10 | 4768 days | 1% |
| Powerfamily | 10/10 | 4904 days | 1% |
| Jack Potman | 10/10 | 4983 days | 1% |
| Andreas Blessing | 7/10 | 5006 days | 1% |
| Desma Frampton | 2/10 | 5008 days | 0% |
| Maike | 8/10 | 5014 days | 1% |
| Kauzta | 7/10 | 5014 days | 1% |
| Schroeder | 6/10 | 5014 days | 1% |
| J Meindersma | 7/10 | 5015 days | 1% |
| Juergen Wolf | 8/10 | 5016 days | 1% |
| Aimee Pollett | 9/10 | 5016 days | 1% |
| Barbara Link | 8/10 | 5017 days | 1% |
| E Brockbank | 6/10 | 5017 days | 1% |
| Gerstmann | 6/10 | 5020 days | 1% |
| Ekhard Wittkugel | 10/10 | 5022 days | 1% |
| Raith | 8/10 | 5025 days | 1% |
| Omar Candon | 8/10 | 5027 days | 1% |
| Gert Vogelaers | 8/10 | 5029 days | 1% |
| Flueckiger | 6/10 | 5035 days | 1% |
| Marleen Meyers | 6/10 | 5037 days | 1% |
| Frank Schedler | 9/10 | 5037 days | 1% |
| Katie Nicol | 7/10 | 5039 days | 1% |
| Gerd Pagel | 2/10 | 5039 days | 0% |
| mr Schumader | 9/10 | 5040 days | 1% |
| Monja | 9/10 | 5042 days | 1% |
| Teum and Orselien | 7/10 | 5042 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5042 days | 1% |
| Johanna | 9/10 | 5043 days | 1% |
| E M Klap | 8/10 | 5045 days | 1% |
| Bolt | 8/10 | 5045 days | 1% |
| Robert Cox | 4/10 | 5045 days | 1% |
| Nicole | 8/10 | 5045 days | 1% |
| Heike Toepelt | 9/10 | 5046 days | 1% |
| Derek Archibald | 4/10 | 5047 days | 1% |
| Loren van Oordt | 9/10 | 5049 days | 1% |
| Gordon Daniels | 7/10 | 5049 days | 1% |
| Ewald Waldner | 9/10 | 5050 days | 1% |
| Meriel & Paul Best | 9/10 | 5050 days | 1% |
| de Vries | 7/10 | 5052 days | 1% |
| Jochen | 9/10 | 5052 days | 1% |
| Anne | 8/10 | 5054 days | 1% |
| D Saker | 9/10 | 5360 days | 1% |
| Don Keith | 9/10 | 5378 days | 1% |
| Westermann | 9/10 | 5382 days | 1% |
| Pam Know | 8/10 | 5386 days | 1% |
| Main | 9/10 | 5392 days | 1% |
| Mark and Natasha UK | 8/10 | 5393 days | 1% |
| Gunda G | 4/10 | 5399 days | 1% |
| Denecke Thorsten | 9/10 | 5400 days | 1% |
| Lehmann | 7/10 | 5401 days | 1% |
| Walter | 6/10 | 5405 days | 1% |
| Mark | 8/10 | 5410 days | 1% |
| Wilfred Sch | 8/10 | 5412 days | 1% |
| David Valentine | 8/10 | 5413 days | 1% |
| Paul Ritchie | 8/10 | 5414 days | 1% |
| Thea X | 7/10 | 5414 days | 1% |
| Wim Van Gastel | 7/10 | 5417 days | 1% |
| Coby Aalbrecht | 6/10 | 5418 days | 1% |
| nigelst | 7/10 | 5425 days | 1% |
| Wolfgang G | 7/10 | 5425 days | 1% |
| Goewe | 9/10 | 5433 days | 1% |
| Jennifer Templeton | 6/10 | 5436 days | 1% |
| Ralf Genthe | 6/10 | 5436 days | 1% |
| Susi Schoetzler | 8/10 | 5439 days | 1% |
| marcusba | 10/10 | 5462 days | 1% |
| stephenst | 4/10 | 5465 days | 1% |
| weidep | 8/10 | 5465 days | 1% |
| Monika Wenzel | 9/10 | 5489 days | 1% |
| Jean Paul Mesnage | 6/10 | 5491 days | 1% |
| Uerilie Stolareh | 8/10 | 5494 days | 1% |
| Karen Fisher | 10/10 | 5507 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5520 days | 1% |
| PamB | 8/10 | 5713 days | 1% |
| RubyJ | 8/10 | 5717 days | 1% |
| Frank | 9/10 | 5742 days | 1% |
| HeideS | 10/10 | 5744 days | 1% |
| GrahamM1 | 9/10 | 5758 days | 1% |
| ChristineM | 8/10 | 5758 days | 1% |
| FrankFlemming | 7/10 | 5759 days | 1% |
| MrHebbard | 9/10 | 5759 days | 1% |
| Elrik frau | 9/10 | 5759 days | 1% |
| Helle | 9/10 | 5764 days | 1% |
| Trevor | 8/10 | 5768 days | 1% |
| Tim | 9/10 | 5769 days | 1% |
| Annemarie | 8/10 | 5776 days | 1% |
| plumbaum | 8/10 | 5789 days | 1% |
| Bernd | 7/10 | 5789 days | 1% |
| groenewold | 7/10 | 5789 days | 1% |
| Liane | 10/10 | 5793 days | 1% |
| Burkhalter | 6/10 | 5796 days | 1% |
| Keith | 9/10 | 5797 days | 1% |
| Bernd | 8/10 | 5798 days | 1% |
| Rosa | 9/10 | 5798 days | 1% |
| David | 8/10 | 5838 days | 1% |
| Marc | 8/10 | 5842 days | 1% |
| Kaminsky | 9/10 | 5842 days | 1% |
| olland | 8/10 | 5845 days | 1% |
| Terry | 9/10 | 5915 days | 1% |
| Chris | 7/10 | 6102 days | 1% |
| Stuart Bartram | 8/10 | 6108 days | 1% |
| Hoetnagels | 8/10 | 6108 days | 1% |
| Anja Kunert | 8/10 | 6122 days | 1% |
| Kenneth and Mette | 8/10 | 6125 days | 1% |
| Myrtille de Vries | 6/10 | 6129 days | 1% |
| struck | 10/10 | 6214 days | 1% |
| Pat Brewster | 9/10 | 6327 days | 1% |
| Stef | 7/10 | 6435 days | 1% |
| Schranger | 10/10 | 6462 days | 1% |
| Karla | 4/10 | 6484 days | 1% |
| Andy | 9/10 | 6490 days | 1% |
| Tom | 8/10 | 6490 days | 1% |
| Jacobien | 8/10 | 6495 days | 1% |
| Alexandra | 5/10 | 6495 days | 1% |
| Stefan | 6/10 | 6499 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.91% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 14 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| 17 | -0.35% |
| … | … |
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.