Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
285 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 296 reviews. There are 285 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 285 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 100 |
|
35% |
| 9/10 | 74 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.12% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.12% and is based on 285 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 285 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nadav S | 10/10 | 54 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 82 days | 99% |
| Massimiliano | 10/10 | 113 days | 99% |
| Mary | 10/10 | 174 days | 98% |
| Henry & Georgina Hunt | 10/10 | 205 days | 98% |
| Tonia Lassman | 10/10 | 235 days | 97% |
| Vincent | 9/10 | 327 days | 93% |
| Birk Schaper | 10/10 | 388 days | 92% |
| Tony | 10/10 | 419 days | 90% |
| Shelby Stout | 10/10 | 419 days | 90% |
| Bernd Wallner | 10/10 | 448 days | 89% |
| J&M The Netherlands | 9/10 | 479 days | 86% |
| A. P. | 10/10 | 479 days | 87% |
| Gary and Alison Steele | 10/10 | 479 days | 87% |
| Gil Lima | 9/10 | 479 days | 86% |
| Elke | 10/10 | 510 days | 85% |
| Jennifer Liu | 10/10 | 510 days | 85% |
| Thomas | 10/10 | 540 days | 83% |
| Missy Ida Tapine-Tumu | 10/10 | 571 days | 81% |
| Bernd | 9/10 | 571 days | 81% |
| Georg Vaupel | 9/10 | 663 days | 74% |
| Toni from Alaska | 10/10 | 663 days | 75% |
| BRIGITTE GAGNON | 10/10 | 724 days | 70% |
| Joshua Vu | 9/10 | 724 days | 69% |
| Heather Mortimer | 10/10 | 724 days | 70% |
| Deb Lyon | 10/10 | 754 days | 68% |
| Mike Smith | 10/10 | 785 days | 65% |
| Geoff and Ginny Cunningham | 8/10 | 785 days | 64% |
| Luke, Kadri, Tonu & Leili | 9/10 | 785 days | 64% |
| Mathilde | 10/10 | 875 days | 56% |
| Charles Bouquin | 10/10 | 905 days | 53% |
| Kathy from Oregon | 2/10 | 936 days | 22% |
| cearon | 9/10 | 1089 days | 35% |
| Christine Williams | 10/10 | 1150 days | 31% |
| Dave | 9/10 | 1178 days | 28% |
| Adrian & Carolina Millar | 10/10 | 1240 days | 24% |
| Mike | 10/10 | 1301 days | 20% |
| Clare Thompson | 10/10 | 1301 days | 20% |
| Alexandra | 10/10 | 1331 days | 19% |
| Anneka | 10/10 | 1362 days | 17% |
| Carolina Gartner | 10/10 | 1362 days | 17% |
| Donna Mason | 10/10 | 1758 days | 5% |
| Lydia | 9/10 | 1758 days | 5% |
| Tony Henderson-Newport | 9/10 | 1758 days | 5% |
| Lexi & Rod Kirk | 10/10 | 1758 days | 5% |
| Brooke Lillyston | 10/10 | 1758 days | 5% |
| Ian G | 10/10 | 1788 days | 5% |
| Morris | 10/10 | 1788 days | 5% |
| Stacy Lio | 10/10 | 1788 days | 5% |
| Anonymous (105552) | 8/10 | 1880 days | 4% |
| Keith Diver | 9/10 | 1880 days | 4% |
| Stefan Berger | 9/10 | 1880 days | 4% |
| Peter Leschev | 9/10 | 1909 days | 4% |
| Miles Protter | 8/10 | 1909 days | 4% |
| Martin Borjeskog | 10/10 | 1909 days | 4% |
| Christian | 9/10 | 1909 days | 4% |
| Alexandre Lacroix | 9/10 | 1909 days | 4% |
| Matthew Young | 9/10 | 1909 days | 4% |
| Ben Holmes | 10/10 | 1909 days | 4% |
| N.J. van den Berg | 10/10 | 1909 days | 4% |
| Mike Smith | 9/10 | 1909 days | 4% |
| Ron Meyerink | 10/10 | 1940 days | 4% |
| Gerd Weidenfeld | 10/10 | 1940 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 1940 days | 4% |
| Des Gilbert | 9/10 | 1971 days | 4% |
| Diane | 10/10 | 1971 days | 4% |
| Kirsch, Luxemburg | 10/10 | 1971 days | 4% |
| Anna Hunt | 9/10 | 1971 days | 4% |
| James and Emma Dickie | 10/10 | 1971 days | 4% |
| Jonatan Zarzif | 3/10 | 1971 days | 2% |
| Trevor Parkin | 9/10 | 2001 days | 4% |
| Edwin Walker | 8/10 | 2032 days | 4% |
| Serena Gray | 9/10 | 2032 days | 4% |
| PJ Caldito | 10/10 | 2032 days | 4% |
| Shane Howe | 10/10 | 2062 days | 4% |
| Jason | 10/10 | 2062 days | 4% |
| Teneille Harwood | 10/10 | 2062 days | 4% |
| Fabulous five | 10/10 | 2093 days | 4% |
| jac | 9/10 | 2093 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2093 days | 4% |
| Jeannie Huang | 9/10 | 2124 days | 4% |
| Joao Madureira | 8/10 | 2124 days | 4% |
| Edith Peita | 10/10 | 2124 days | 4% |
| John Bourke | 10/10 | 2124 days | 4% |
| Maik | 10/10 | 2154 days | 4% |
| Helen | 10/10 | 2154 days | 4% |
| Kevin | 10/10 | 2154 days | 4% |
| Larry Mutu Reriti | 10/10 | 2154 days | 4% |
| Keryn | 10/10 | 2154 days | 4% |
| Greg Croft | 10/10 | 2154 days | 4% |
| Erin | 10/10 | 2185 days | 4% |
| schtahaups | 9/10 | 2185 days | 4% |
| CMe | 9/10 | 2185 days | 4% |
| Martyn | 10/10 | 2185 days | 4% |
| John Flynn | 9/10 | 2215 days | 4% |
| charlie35slr | 10/10 | 2215 days | 4% |
| Ken | 2/10 | 2246 days | 1% |
| Bee | 3/10 | 2246 days | 2% |
| Catherine Johnson | 10/10 | 2274 days | 4% |
| Bk | 10/10 | 2274 days | 4% |
| John I. | 10/10 | 2274 days | 4% |
| Rogie | 9/10 | 2274 days | 4% |
| Krzysztof Jablonski | 10/10 | 2274 days | 4% |
| Berthold Wagner | 8/10 | 2305 days | 4% |
| Eric Arnal Fort | 10/10 | 2305 days | 4% |
| Andy Jamo | 10/10 | 2305 days | 4% |
| Agnès | 10/10 | 2305 days | 4% |
| Thomas Heri | 10/10 | 2305 days | 4% |
| Roger and Karen | 10/10 | 2366 days | 4% |
| renard | 9/10 | 2366 days | 3% |
| Berrie, the Netherlands | 10/10 | 2366 days | 4% |
| Warren S | 10/10 | 2397 days | 3% |
| Ronald Rampersad | 10/10 | 2458 days | 3% |
| Poynter Family | 9/10 | 2458 days | 3% |
| Wilson | 10/10 | 2489 days | 3% |
| Elsa | 10/10 | 2489 days | 3% |
| Pascal | 10/10 | 2519 days | 3% |
| Paul Haslam | 10/10 | 2611 days | 3% |
| Jennifer Makosky | 9/10 | 2611 days | 3% |
| Steve Pickard | 10/10 | 2611 days | 3% |
| Stuart C | 10/10 | 2639 days | 3% |
| Vicki Simmons | 10/10 | 2670 days | 3% |
| Steven Dunlop | 9/10 | 2670 days | 3% |
| Sarah Timms | 10/10 | 2762 days | 3% |
| Emily Hibberd | 10/10 | 2792 days | 3% |
| Sue Lander | 9/10 | 2792 days | 3% |
| Kelvin Armstrong | 10/10 | 2854 days | 3% |
| Tom Williamson | 9/10 | 2884 days | 2% |
| Yves Deyris | 10/10 | 2945 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 2945 days | 2% |
| Sylvie Paquette | 9/10 | 2976 days | 2% |
| Axel and Patricia G | 10/10 | 2980 days | 2% |
| walter isselhard | 8/10 | 3341 days | 2% |
| Darker | 9/10 | 3722 days | 1% |
| L S | 10/10 | 3919 days | 0% |
| aussiewoodies | 8/10 | 4406 days | 1% |
| Sharyn Crosby | 10/10 | 4437 days | 1% |
| Alekandra Ulm | 4/10 | 4509 days | 0% |
| Sue Kieseker | 8/10 | 4512 days | 1% |
| Karin Genyn | 8/10 | 4513 days | 1% |
| Sharon Yates | 10/10 | 4515 days | 1% |
| Moorman | 8/10 | 4518 days | 1% |
| Marian | 7/10 | 4529 days | 0% |
| Behrens | 4/10 | 4536 days | 0% |
| FiStew | 10/10 | 4618 days | 1% |
| Devil_n_Disquiz | 10/10 | 4649 days | 1% |
| gezza2906 | 4/10 | 4680 days | 0% |
| Tinne Cis | 8/10 | 4799 days | 1% |
| B Sluis | 8/10 | 4811 days | 1% |
| Bottoms | 7/10 | 4812 days | 0% |
| Seiler | 6/10 | 4812 days | 0% |
| Patrick Grant | 8/10 | 4812 days | 1% |
| Moehl | 9/10 | 4814 days | 1% |
| David Beaumont | 8/10 | 4814 days | 1% |
| Beat Kindler | 7/10 | 4814 days | 0% |
| Danielle | 9/10 | 4814 days | 1% |
| Markus Heummer | 10/10 | 4815 days | 1% |
| Gerrit & Martina | 8/10 | 4816 days | 1% |
| Verne Heath | 7/10 | 4816 days | 0% |
| Dave Simpson | 8/10 | 4816 days | 1% |
| Steve Goodyear | 9/10 | 4823 days | 1% |
| Colin Philpott | 8/10 | 4824 days | 1% |
| Hans Erik Munch | 7/10 | 4829 days | 0% |
| Thomas Behy | 5/10 | 4829 days | 0% |
| Kroepfl | 9/10 | 4830 days | 1% |
| Lesley | 5/10 | 4862 days | 0% |
| Dagmar | 10/10 | 4894 days | 1% |
| deJong | 6/10 | 4897 days | 0% |
| Sillmann | 9/10 | 4899 days | 1% |
| Eri & Udo Seifert | 8/10 | 4902 days | 1% |
| Curry | 8/10 | 4905 days | 1% |
| Willi & Elke Breier | 8/10 | 4910 days | 1% |
| Powerfamily | 10/10 | 5046 days | 1% |
| Jack Potman | 10/10 | 5125 days | 1% |
| Andreas Blessing | 7/10 | 5148 days | 0% |
| Desma Frampton | 2/10 | 5150 days | 0% |
| Maike | 8/10 | 5156 days | 1% |
| Kauzta | 7/10 | 5156 days | 0% |
| Schroeder | 6/10 | 5156 days | 0% |
| J Meindersma | 7/10 | 5157 days | 0% |
| Juergen Wolf | 8/10 | 5158 days | 1% |
| Aimee Pollett | 9/10 | 5158 days | 1% |
| Barbara Link | 8/10 | 5159 days | 1% |
| E Brockbank | 6/10 | 5159 days | 0% |
| Gerstmann | 6/10 | 5162 days | 0% |
| Ekhard Wittkugel | 10/10 | 5164 days | 1% |
| Raith | 8/10 | 5167 days | 1% |
| Omar Candon | 8/10 | 5169 days | 1% |
| Gert Vogelaers | 8/10 | 5171 days | 1% |
| Flueckiger | 6/10 | 5177 days | 0% |
| Marleen Meyers | 6/10 | 5179 days | 0% |
| Frank Schedler | 9/10 | 5179 days | 1% |
| Katie Nicol | 7/10 | 5181 days | 0% |
| Gerd Pagel | 2/10 | 5181 days | 0% |
| mr Schumader | 9/10 | 5182 days | 1% |
| Monja | 9/10 | 5184 days | 1% |
| Teum and Orselien | 7/10 | 5184 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5184 days | 1% |
| Johanna | 9/10 | 5185 days | 1% |
| E M Klap | 8/10 | 5187 days | 1% |
| Bolt | 8/10 | 5187 days | 1% |
| Robert Cox | 4/10 | 5187 days | 0% |
| Nicole | 8/10 | 5187 days | 1% |
| Heike Toepelt | 9/10 | 5188 days | 1% |
| Derek Archibald | 4/10 | 5189 days | 0% |
| Loren van Oordt | 9/10 | 5191 days | 1% |
| Gordon Daniels | 7/10 | 5191 days | 0% |
| Ewald Waldner | 9/10 | 5192 days | 1% |
| Meriel & Paul Best | 9/10 | 5192 days | 1% |
| de Vries | 7/10 | 5194 days | 0% |
| Jochen | 9/10 | 5194 days | 1% |
| Anne | 8/10 | 5196 days | 1% |
| D Saker | 9/10 | 5502 days | 1% |
| Don Keith | 9/10 | 5520 days | 1% |
| Westermann | 9/10 | 5524 days | 1% |
| Pam Know | 8/10 | 5528 days | 1% |
| Main | 9/10 | 5534 days | 1% |
| Mark and Natasha UK | 8/10 | 5535 days | 1% |
| Gunda G | 4/10 | 5541 days | 0% |
| Denecke Thorsten | 9/10 | 5542 days | 1% |
| Lehmann | 7/10 | 5543 days | 0% |
| Walter | 6/10 | 5547 days | 0% |
| Mark | 8/10 | 5552 days | 1% |
| Wilfred Sch | 8/10 | 5554 days | 1% |
| David Valentine | 8/10 | 5555 days | 1% |
| Paul Ritchie | 8/10 | 5556 days | 1% |
| Thea X | 7/10 | 5556 days | 0% |
| Wim Van Gastel | 7/10 | 5559 days | 0% |
| Coby Aalbrecht | 6/10 | 5560 days | 0% |
| nigelst | 7/10 | 5567 days | 0% |
| Wolfgang G | 7/10 | 5567 days | 0% |
| Goewe | 9/10 | 5575 days | 1% |
| Jennifer Templeton | 6/10 | 5578 days | 0% |
| Ralf Genthe | 6/10 | 5578 days | 0% |
| Susi Schoetzler | 8/10 | 5581 days | 1% |
| marcusba | 10/10 | 5604 days | 1% |
| stephenst | 4/10 | 5607 days | 0% |
| weidep | 8/10 | 5607 days | 1% |
| Monika Wenzel | 9/10 | 5631 days | 1% |
| Jean Paul Mesnage | 6/10 | 5633 days | 0% |
| Uerilie Stolareh | 8/10 | 5636 days | 1% |
| Karen Fisher | 10/10 | 5649 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5662 days | 0% |
| PamB | 8/10 | 5855 days | 1% |
| RubyJ | 8/10 | 5859 days | 1% |
| Frank | 9/10 | 5884 days | 1% |
| HeideS | 10/10 | 5886 days | 1% |
| GrahamM1 | 9/10 | 5900 days | 1% |
| ChristineM | 8/10 | 5900 days | 1% |
| FrankFlemming | 7/10 | 5901 days | 0% |
| MrHebbard | 9/10 | 5901 days | 1% |
| Elrik frau | 9/10 | 5901 days | 1% |
| Helle | 9/10 | 5906 days | 1% |
| Trevor | 8/10 | 5910 days | 1% |
| Tim | 9/10 | 5911 days | 1% |
| Annemarie | 8/10 | 5918 days | 1% |
| plumbaum | 8/10 | 5931 days | 1% |
| Bernd | 7/10 | 5931 days | 0% |
| groenewold | 7/10 | 5931 days | 0% |
| Liane | 10/10 | 5935 days | 1% |
| Burkhalter | 6/10 | 5938 days | 0% |
| Keith | 9/10 | 5939 days | 1% |
| Bernd | 8/10 | 5940 days | 1% |
| Rosa | 9/10 | 5940 days | 1% |
| David | 8/10 | 5980 days | 1% |
| Marc | 8/10 | 5984 days | 1% |
| Kaminsky | 9/10 | 5984 days | 1% |
| olland | 8/10 | 5987 days | 1% |
| Terry | 9/10 | 6057 days | 1% |
| Chris | 7/10 | 6244 days | 0% |
| Stuart Bartram | 8/10 | 6250 days | 1% |
| Hoetnagels | 8/10 | 6250 days | 1% |
| Anja Kunert | 8/10 | 6264 days | 1% |
| Kenneth and Mette | 8/10 | 6267 days | 1% |
| Myrtille de Vries | 6/10 | 6271 days | 0% |
| struck | 10/10 | 6356 days | 1% |
| Pat Brewster | 9/10 | 6469 days | 1% |
| Stef | 7/10 | 6577 days | 0% |
| Schranger | 10/10 | 6604 days | 1% |
| Karla | 4/10 | 6626 days | 0% |
| Andy | 9/10 | 6632 days | 1% |
| Tom | 8/10 | 6632 days | 1% |
| Jacobien | 8/10 | 6637 days | 1% |
| Alexandra | 5/10 | 6637 days | 0% |
| Stefan | 6/10 | 6641 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.75% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 72 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.33% |
| 21 | -0.34% |
| 22 | -0.36% |
| 23 | -0.38% |
| 24 | -0.39% |
| 25 | -0.41% |
| 26 | -0.43% |
| … | … |
Balancing Adjustment
0.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.