Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
279 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 289 reviews. There are 279 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 279 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 95 |
|
34% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
84.84% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 84.84% and is based on 279 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 279 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vincent | 9/10 | 109 days | 100% |
| Birk Schaper | 10/10 | 170 days | 100% |
| Tony | 10/10 | 201 days | 99% |
| Shelby Stout | 10/10 | 201 days | 99% |
| Bernd Wallner | 10/10 | 230 days | 99% |
| J&M The Netherlands | 9/10 | 261 days | 97% |
| A. P. | 10/10 | 261 days | 98% |
| Gary and Alison Steele | 10/10 | 261 days | 98% |
| Gil Lima | 9/10 | 261 days | 97% |
| Elke | 10/10 | 292 days | 97% |
| Jennifer Liu | 10/10 | 292 days | 97% |
| Thomas | 10/10 | 322 days | 96% |
| Missy Ida Tapine-Tumu | 10/10 | 353 days | 94% |
| Bernd | 9/10 | 353 days | 94% |
| Georg Vaupel | 9/10 | 445 days | 89% |
| Toni from Alaska | 10/10 | 445 days | 90% |
| BRIGITTE GAGNON | 10/10 | 506 days | 87% |
| Joshua Vu | 9/10 | 506 days | 86% |
| Heather Mortimer | 10/10 | 506 days | 87% |
| Deb Lyon | 10/10 | 536 days | 85% |
| Mike Smith | 10/10 | 567 days | 83% |
| Geoff and Ginny Cunningham | 8/10 | 567 days | 81% |
| Luke, Kadri, Tonu & Leili | 9/10 | 567 days | 82% |
| Mathilde | 10/10 | 657 days | 77% |
| Charles Bouquin | 10/10 | 687 days | 74% |
| Kathy from Oregon | 2/10 | 718 days | 33% |
| cearon | 9/10 | 871 days | 57% |
| Christine Williams | 10/10 | 932 days | 51% |
| Dave | 9/10 | 960 days | 48% |
| Adrian & Carolina Millar | 10/10 | 1022 days | 42% |
| Mike | 10/10 | 1083 days | 37% |
| Clare Thompson | 10/10 | 1083 days | 37% |
| Alexandra | 10/10 | 1113 days | 34% |
| Anneka | 10/10 | 1144 days | 32% |
| Carolina Gartner | 10/10 | 1144 days | 32% |
| Donna Mason | 10/10 | 1540 days | 10% |
| Lydia | 9/10 | 1540 days | 10% |
| Tony Henderson-Newport | 9/10 | 1540 days | 10% |
| Lexi & Rod Kirk | 10/10 | 1540 days | 10% |
| Brooke Lillyston | 10/10 | 1540 days | 10% |
| Ian G | 10/10 | 1570 days | 9% |
| Morris | 10/10 | 1570 days | 9% |
| Stacy Lio | 10/10 | 1570 days | 9% |
| Anonymous (105552) | 8/10 | 1661 days | 6% |
| Keith Diver | 9/10 | 1661 days | 7% |
| Stefan Berger | 9/10 | 1661 days | 7% |
| Peter Leschev | 9/10 | 1690 days | 6% |
| Miles Protter | 8/10 | 1690 days | 6% |
| Martin Borjeskog | 10/10 | 1691 days | 6% |
| Christian | 9/10 | 1691 days | 6% |
| Alexandre Lacroix | 9/10 | 1691 days | 6% |
| Matthew Young | 9/10 | 1691 days | 6% |
| Ben Holmes | 10/10 | 1691 days | 6% |
| N.J. van den Berg | 10/10 | 1691 days | 6% |
| Mike Smith | 9/10 | 1691 days | 6% |
| Ron Meyerink | 10/10 | 1721 days | 6% |
| Gerd Weidenfeld | 10/10 | 1722 days | 6% |
| Geoff and Ginny Cunningham | 9/10 | 1722 days | 6% |
| Des Gilbert | 9/10 | 1753 days | 5% |
| Diane | 10/10 | 1753 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1753 days | 5% |
| Anna Hunt | 9/10 | 1753 days | 5% |
| James and Emma Dickie | 10/10 | 1753 days | 5% |
| Jonatan Zarzif | 3/10 | 1753 days | 3% |
| Trevor Parkin | 9/10 | 1782 days | 5% |
| Edwin Walker | 8/10 | 1814 days | 5% |
| Serena Gray | 9/10 | 1814 days | 5% |
| PJ Caldito | 10/10 | 1814 days | 5% |
| Shane Howe | 10/10 | 1844 days | 5% |
| Jason | 10/10 | 1844 days | 5% |
| Teneille Harwood | 10/10 | 1844 days | 5% |
| Fabulous five | 10/10 | 1875 days | 5% |
| jac | 9/10 | 1875 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1875 days | 5% |
| Jeannie Huang | 9/10 | 1905 days | 5% |
| Joao Madureira | 8/10 | 1905 days | 5% |
| Edith Peita | 10/10 | 1906 days | 5% |
| John Bourke | 10/10 | 1906 days | 5% |
| Maik | 10/10 | 1936 days | 5% |
| Helen | 10/10 | 1936 days | 5% |
| Kevin | 10/10 | 1936 days | 5% |
| Larry Mutu Reriti | 10/10 | 1936 days | 5% |
| Keryn | 10/10 | 1936 days | 5% |
| Greg Croft | 10/10 | 1936 days | 5% |
| Erin | 10/10 | 1967 days | 5% |
| schtahaups | 9/10 | 1967 days | 5% |
| CMe | 9/10 | 1967 days | 5% |
| Martyn | 10/10 | 1967 days | 5% |
| John Flynn | 9/10 | 1996 days | 5% |
| charlie35slr | 10/10 | 1997 days | 5% |
| Ken | 2/10 | 2027 days | 2% |
| Bee | 3/10 | 2028 days | 2% |
| Catherine Johnson | 10/10 | 2055 days | 5% |
| Bk | 10/10 | 2056 days | 5% |
| John I. | 10/10 | 2056 days | 5% |
| Rogie | 9/10 | 2056 days | 5% |
| Krzysztof Jablonski | 10/10 | 2056 days | 5% |
| Berthold Wagner | 8/10 | 2086 days | 4% |
| Eric Arnal Fort | 10/10 | 2086 days | 4% |
| Andy Jamo | 10/10 | 2087 days | 4% |
| Agnès | 10/10 | 2087 days | 4% |
| Thomas Heri | 10/10 | 2087 days | 4% |
| Roger and Karen | 10/10 | 2148 days | 4% |
| renard | 9/10 | 2148 days | 4% |
| Berrie, the Netherlands | 10/10 | 2148 days | 4% |
| Warren S | 10/10 | 2179 days | 4% |
| Ronald Rampersad | 10/10 | 2240 days | 4% |
| Poynter Family | 9/10 | 2240 days | 4% |
| Wilson | 10/10 | 2271 days | 4% |
| Elsa | 10/10 | 2271 days | 4% |
| Pascal | 10/10 | 2301 days | 4% |
| Paul Haslam | 10/10 | 2392 days | 4% |
| Jennifer Makosky | 9/10 | 2392 days | 4% |
| Steve Pickard | 10/10 | 2393 days | 4% |
| Stuart C | 10/10 | 2421 days | 4% |
| Vicki Simmons | 10/10 | 2451 days | 4% |
| Steven Dunlop | 9/10 | 2451 days | 4% |
| Sarah Timms | 10/10 | 2543 days | 4% |
| Emily Hibberd | 10/10 | 2573 days | 4% |
| Sue Lander | 9/10 | 2573 days | 3% |
| Kelvin Armstrong | 10/10 | 2635 days | 3% |
| Tom Williamson | 9/10 | 2665 days | 3% |
| Yves Deyris | 10/10 | 2726 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2726 days | 3% |
| Sylvie Paquette | 9/10 | 2757 days | 3% |
| Axel and Patricia G | 10/10 | 2762 days | 3% |
| walter isselhard | 8/10 | 3122 days | 2% |
| Darker | 9/10 | 3504 days | 2% |
| L S | 10/10 | 3700 days | 1% |
| aussiewoodies | 8/10 | 4188 days | 0% |
| Sharyn Crosby | 10/10 | 4219 days | 0% |
| Alekandra Ulm | 4/10 | 4291 days | 0% |
| Sue Kieseker | 8/10 | 4294 days | 0% |
| Karin Genyn | 8/10 | 4295 days | 0% |
| Sharon Yates | 10/10 | 4297 days | 0% |
| Moorman | 8/10 | 4300 days | 0% |
| Marian | 7/10 | 4311 days | 0% |
| Behrens | 4/10 | 4318 days | 0% |
| FiStew | 10/10 | 4400 days | 1% |
| Devil_n_Disquiz | 10/10 | 4431 days | 1% |
| gezza2906 | 4/10 | 4462 days | 1% |
| Tinne Cis | 8/10 | 4581 days | 1% |
| B Sluis | 8/10 | 4593 days | 1% |
| Bottoms | 7/10 | 4594 days | 1% |
| Seiler | 6/10 | 4594 days | 1% |
| Patrick Grant | 8/10 | 4594 days | 1% |
| Moehl | 9/10 | 4596 days | 1% |
| David Beaumont | 8/10 | 4596 days | 1% |
| Beat Kindler | 7/10 | 4596 days | 1% |
| Danielle | 9/10 | 4596 days | 1% |
| Markus Heummer | 10/10 | 4597 days | 1% |
| Gerrit & Martina | 8/10 | 4598 days | 1% |
| Verne Heath | 7/10 | 4598 days | 1% |
| Dave Simpson | 8/10 | 4598 days | 1% |
| Steve Goodyear | 9/10 | 4605 days | 1% |
| Colin Philpott | 8/10 | 4606 days | 1% |
| Hans Erik Munch | 7/10 | 4611 days | 1% |
| Thomas Behy | 5/10 | 4611 days | 1% |
| Kroepfl | 9/10 | 4612 days | 1% |
| Lesley | 5/10 | 4644 days | 1% |
| Dagmar | 10/10 | 4676 days | 1% |
| deJong | 6/10 | 4679 days | 1% |
| Sillmann | 9/10 | 4681 days | 1% |
| Eri & Udo Seifert | 8/10 | 4684 days | 1% |
| Curry | 8/10 | 4687 days | 1% |
| Willi & Elke Breier | 8/10 | 4692 days | 1% |
| Powerfamily | 10/10 | 4828 days | 1% |
| Jack Potman | 10/10 | 4907 days | 1% |
| Andreas Blessing | 7/10 | 4930 days | 1% |
| Desma Frampton | 2/10 | 4932 days | 0% |
| Maike | 8/10 | 4938 days | 1% |
| Kauzta | 7/10 | 4938 days | 1% |
| Schroeder | 6/10 | 4938 days | 1% |
| J Meindersma | 7/10 | 4939 days | 1% |
| Juergen Wolf | 8/10 | 4940 days | 1% |
| Aimee Pollett | 9/10 | 4940 days | 1% |
| Barbara Link | 8/10 | 4941 days | 1% |
| E Brockbank | 6/10 | 4941 days | 1% |
| Gerstmann | 6/10 | 4944 days | 1% |
| Ekhard Wittkugel | 10/10 | 4946 days | 1% |
| Raith | 8/10 | 4949 days | 1% |
| Omar Candon | 8/10 | 4951 days | 1% |
| Gert Vogelaers | 8/10 | 4953 days | 1% |
| Flueckiger | 6/10 | 4959 days | 1% |
| Marleen Meyers | 6/10 | 4961 days | 1% |
| Frank Schedler | 9/10 | 4961 days | 1% |
| Katie Nicol | 7/10 | 4963 days | 1% |
| Gerd Pagel | 2/10 | 4963 days | 0% |
| mr Schumader | 9/10 | 4964 days | 1% |
| Monja | 9/10 | 4966 days | 1% |
| Teum and Orselien | 7/10 | 4966 days | 1% |
| Marieke and Bert-Jan | 9/10 | 4966 days | 1% |
| Johanna | 9/10 | 4967 days | 1% |
| E M Klap | 8/10 | 4969 days | 1% |
| Bolt | 8/10 | 4969 days | 1% |
| Robert Cox | 4/10 | 4969 days | 1% |
| Nicole | 8/10 | 4969 days | 1% |
| Heike Toepelt | 9/10 | 4970 days | 1% |
| Derek Archibald | 4/10 | 4971 days | 1% |
| Loren van Oordt | 9/10 | 4973 days | 1% |
| Gordon Daniels | 7/10 | 4973 days | 1% |
| Ewald Waldner | 9/10 | 4974 days | 1% |
| Meriel & Paul Best | 9/10 | 4974 days | 1% |
| de Vries | 7/10 | 4976 days | 1% |
| Jochen | 9/10 | 4976 days | 1% |
| Anne | 8/10 | 4978 days | 1% |
| D Saker | 9/10 | 5284 days | 1% |
| Don Keith | 9/10 | 5302 days | 1% |
| Westermann | 9/10 | 5306 days | 1% |
| Pam Know | 8/10 | 5310 days | 1% |
| Main | 9/10 | 5316 days | 1% |
| Mark and Natasha UK | 8/10 | 5317 days | 1% |
| Gunda G | 4/10 | 5323 days | 1% |
| Denecke Thorsten | 9/10 | 5324 days | 1% |
| Lehmann | 7/10 | 5325 days | 1% |
| Walter | 6/10 | 5329 days | 1% |
| Mark | 8/10 | 5334 days | 1% |
| Wilfred Sch | 8/10 | 5336 days | 1% |
| David Valentine | 8/10 | 5337 days | 1% |
| Paul Ritchie | 8/10 | 5338 days | 1% |
| Thea X | 7/10 | 5338 days | 1% |
| Wim Van Gastel | 7/10 | 5341 days | 1% |
| Coby Aalbrecht | 6/10 | 5342 days | 1% |
| nigelst | 7/10 | 5349 days | 1% |
| Wolfgang G | 7/10 | 5349 days | 1% |
| Goewe | 9/10 | 5357 days | 1% |
| Jennifer Templeton | 6/10 | 5360 days | 1% |
| Ralf Genthe | 6/10 | 5360 days | 1% |
| Susi Schoetzler | 8/10 | 5363 days | 1% |
| marcusba | 10/10 | 5386 days | 1% |
| stephenst | 4/10 | 5389 days | 1% |
| weidep | 8/10 | 5389 days | 1% |
| Monika Wenzel | 9/10 | 5413 days | 1% |
| Jean Paul Mesnage | 6/10 | 5415 days | 1% |
| Uerilie Stolareh | 8/10 | 5418 days | 1% |
| Karen Fisher | 10/10 | 5431 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5444 days | 1% |
| PamB | 8/10 | 5637 days | 1% |
| RubyJ | 8/10 | 5641 days | 1% |
| Frank | 9/10 | 5666 days | 1% |
| HeideS | 10/10 | 5668 days | 1% |
| GrahamM1 | 9/10 | 5682 days | 1% |
| ChristineM | 8/10 | 5682 days | 1% |
| FrankFlemming | 7/10 | 5683 days | 1% |
| MrHebbard | 9/10 | 5683 days | 1% |
| Elrik frau | 9/10 | 5683 days | 1% |
| Helle | 9/10 | 5688 days | 1% |
| Trevor | 8/10 | 5692 days | 1% |
| Tim | 9/10 | 5693 days | 1% |
| Annemarie | 8/10 | 5699 days | 1% |
| plumbaum | 8/10 | 5713 days | 1% |
| Bernd | 7/10 | 5713 days | 1% |
| groenewold | 7/10 | 5713 days | 1% |
| Liane | 10/10 | 5717 days | 1% |
| Burkhalter | 6/10 | 5720 days | 1% |
| Keith | 9/10 | 5721 days | 1% |
| Bernd | 8/10 | 5722 days | 1% |
| Rosa | 9/10 | 5722 days | 1% |
| David | 8/10 | 5762 days | 1% |
| Marc | 8/10 | 5766 days | 1% |
| Kaminsky | 9/10 | 5766 days | 1% |
| olland | 8/10 | 5769 days | 1% |
| Terry | 9/10 | 5839 days | 1% |
| Chris | 7/10 | 6026 days | 1% |
| Stuart Bartram | 8/10 | 6032 days | 1% |
| Hoetnagels | 8/10 | 6032 days | 1% |
| Anja Kunert | 8/10 | 6046 days | 1% |
| Kenneth and Mette | 8/10 | 6049 days | 1% |
| Myrtille de Vries | 6/10 | 6053 days | 1% |
| struck | 10/10 | 6138 days | 1% |
| Pat Brewster | 9/10 | 6251 days | 1% |
| Stef | 7/10 | 6359 days | 1% |
| Schranger | 10/10 | 6386 days | 1% |
| Karla | 4/10 | 6408 days | 1% |
| Andy | 9/10 | 6414 days | 1% |
| Tom | 8/10 | 6414 days | 1% |
| Jacobien | 8/10 | 6419 days | 1% |
| Alexandra | 5/10 | 6419 days | 1% |
| Stefan | 6/10 | 6423 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.35% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 90 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 87 | -1.31% |
| 88 | -1.32% |
| 89 | -1.34% |
| 90 | -1.35% |
| 91 | -1.37% |
| 92 | -1.38% |
| 93 | -1.40% |
| … | … |
Balancing Adjustment
0.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.