Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
279 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 289 reviews. There are 279 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 279 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 95 |
|
34% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
84.84% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 84.84% and is based on 279 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 279 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vincent | 9/10 | 153 days | 100% |
| Birk Schaper | 10/10 | 214 days | 100% |
| Tony | 10/10 | 245 days | 99% |
| Shelby Stout | 10/10 | 245 days | 99% |
| Bernd Wallner | 10/10 | 274 days | 98% |
| J&M The Netherlands | 9/10 | 305 days | 96% |
| A. P. | 10/10 | 305 days | 97% |
| Gary and Alison Steele | 10/10 | 305 days | 97% |
| Gil Lima | 9/10 | 305 days | 96% |
| Elke | 10/10 | 336 days | 96% |
| Jennifer Liu | 10/10 | 336 days | 96% |
| Thomas | 10/10 | 366 days | 95% |
| Missy Ida Tapine-Tumu | 10/10 | 397 days | 93% |
| Bernd | 9/10 | 397 days | 92% |
| Georg Vaupel | 9/10 | 489 days | 88% |
| Toni from Alaska | 10/10 | 489 days | 88% |
| BRIGITTE GAGNON | 10/10 | 550 days | 85% |
| Joshua Vu | 9/10 | 550 days | 84% |
| Heather Mortimer | 10/10 | 550 days | 85% |
| Deb Lyon | 10/10 | 580 days | 83% |
| Mike Smith | 10/10 | 611 days | 81% |
| Geoff and Ginny Cunningham | 8/10 | 611 days | 79% |
| Luke, Kadri, Tonu & Leili | 9/10 | 611 days | 80% |
| Mathilde | 10/10 | 701 days | 74% |
| Charles Bouquin | 10/10 | 731 days | 71% |
| Kathy from Oregon | 2/10 | 762 days | 31% |
| cearon | 9/10 | 915 days | 53% |
| Christine Williams | 10/10 | 976 days | 47% |
| Dave | 9/10 | 1004 days | 44% |
| Adrian & Carolina Millar | 10/10 | 1066 days | 39% |
| Mike | 10/10 | 1127 days | 34% |
| Clare Thompson | 10/10 | 1127 days | 34% |
| Alexandra | 10/10 | 1157 days | 31% |
| Anneka | 10/10 | 1188 days | 29% |
| Carolina Gartner | 10/10 | 1188 days | 29% |
| Donna Mason | 10/10 | 1584 days | 8% |
| Lydia | 9/10 | 1584 days | 8% |
| Tony Henderson-Newport | 9/10 | 1584 days | 8% |
| Lexi & Rod Kirk | 10/10 | 1584 days | 8% |
| Brooke Lillyston | 10/10 | 1584 days | 8% |
| Ian G | 10/10 | 1614 days | 8% |
| Morris | 10/10 | 1614 days | 8% |
| Stacy Lio | 10/10 | 1614 days | 8% |
| Anonymous (105552) | 8/10 | 1706 days | 6% |
| Keith Diver | 9/10 | 1706 days | 6% |
| Stefan Berger | 9/10 | 1706 days | 6% |
| Peter Leschev | 9/10 | 1735 days | 6% |
| Miles Protter | 8/10 | 1735 days | 5% |
| Martin Borjeskog | 10/10 | 1735 days | 6% |
| Christian | 9/10 | 1735 days | 6% |
| Alexandre Lacroix | 9/10 | 1735 days | 6% |
| Matthew Young | 9/10 | 1735 days | 6% |
| Ben Holmes | 10/10 | 1735 days | 6% |
| N.J. van den Berg | 10/10 | 1735 days | 6% |
| Mike Smith | 9/10 | 1735 days | 6% |
| Ron Meyerink | 10/10 | 1766 days | 5% |
| Gerd Weidenfeld | 10/10 | 1766 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1766 days | 5% |
| Des Gilbert | 9/10 | 1797 days | 5% |
| Diane | 10/10 | 1797 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1797 days | 5% |
| Anna Hunt | 9/10 | 1797 days | 5% |
| James and Emma Dickie | 10/10 | 1797 days | 5% |
| Jonatan Zarzif | 3/10 | 1797 days | 3% |
| Trevor Parkin | 9/10 | 1827 days | 5% |
| Edwin Walker | 8/10 | 1858 days | 5% |
| Serena Gray | 9/10 | 1858 days | 5% |
| PJ Caldito | 10/10 | 1858 days | 5% |
| Shane Howe | 10/10 | 1888 days | 5% |
| Jason | 10/10 | 1888 days | 5% |
| Teneille Harwood | 10/10 | 1888 days | 5% |
| Fabulous five | 10/10 | 1919 days | 5% |
| jac | 9/10 | 1919 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1919 days | 5% |
| Jeannie Huang | 9/10 | 1950 days | 5% |
| Joao Madureira | 8/10 | 1950 days | 5% |
| Edith Peita | 10/10 | 1950 days | 5% |
| John Bourke | 10/10 | 1950 days | 5% |
| Maik | 10/10 | 1980 days | 5% |
| Helen | 10/10 | 1980 days | 5% |
| Kevin | 10/10 | 1980 days | 5% |
| Larry Mutu Reriti | 10/10 | 1980 days | 5% |
| Keryn | 10/10 | 1980 days | 5% |
| Greg Croft | 10/10 | 1980 days | 5% |
| Erin | 10/10 | 2011 days | 5% |
| schtahaups | 9/10 | 2011 days | 5% |
| CMe | 9/10 | 2011 days | 5% |
| Martyn | 10/10 | 2011 days | 5% |
| John Flynn | 9/10 | 2041 days | 5% |
| charlie35slr | 10/10 | 2041 days | 5% |
| Ken | 2/10 | 2072 days | 2% |
| Bee | 3/10 | 2072 days | 2% |
| Catherine Johnson | 10/10 | 2100 days | 5% |
| Bk | 10/10 | 2100 days | 5% |
| John I. | 10/10 | 2100 days | 5% |
| Rogie | 9/10 | 2100 days | 4% |
| Krzysztof Jablonski | 10/10 | 2100 days | 5% |
| Berthold Wagner | 8/10 | 2131 days | 4% |
| Eric Arnal Fort | 10/10 | 2131 days | 4% |
| Andy Jamo | 10/10 | 2131 days | 4% |
| Agnès | 10/10 | 2131 days | 4% |
| Thomas Heri | 10/10 | 2131 days | 4% |
| Roger and Karen | 10/10 | 2192 days | 4% |
| renard | 9/10 | 2192 days | 4% |
| Berrie, the Netherlands | 10/10 | 2192 days | 4% |
| Warren S | 10/10 | 2223 days | 4% |
| Ronald Rampersad | 10/10 | 2284 days | 4% |
| Poynter Family | 9/10 | 2284 days | 4% |
| Wilson | 10/10 | 2315 days | 4% |
| Elsa | 10/10 | 2315 days | 4% |
| Pascal | 10/10 | 2345 days | 4% |
| Paul Haslam | 10/10 | 2437 days | 4% |
| Jennifer Makosky | 9/10 | 2437 days | 4% |
| Steve Pickard | 10/10 | 2437 days | 4% |
| Stuart C | 10/10 | 2465 days | 4% |
| Vicki Simmons | 10/10 | 2496 days | 4% |
| Steven Dunlop | 9/10 | 2496 days | 4% |
| Sarah Timms | 10/10 | 2588 days | 4% |
| Emily Hibberd | 10/10 | 2618 days | 4% |
| Sue Lander | 9/10 | 2618 days | 3% |
| Kelvin Armstrong | 10/10 | 2680 days | 3% |
| Tom Williamson | 9/10 | 2710 days | 3% |
| Yves Deyris | 10/10 | 2771 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2771 days | 3% |
| Sylvie Paquette | 9/10 | 2802 days | 3% |
| Axel and Patricia G | 10/10 | 2806 days | 3% |
| walter isselhard | 8/10 | 3167 days | 2% |
| Darker | 9/10 | 3548 days | 2% |
| L S | 10/10 | 3745 days | 1% |
| aussiewoodies | 8/10 | 4232 days | 0% |
| Sharyn Crosby | 10/10 | 4263 days | 0% |
| Alekandra Ulm | 4/10 | 4335 days | 0% |
| Sue Kieseker | 8/10 | 4338 days | 0% |
| Karin Genyn | 8/10 | 4339 days | 0% |
| Sharon Yates | 10/10 | 4341 days | 0% |
| Moorman | 8/10 | 4344 days | 0% |
| Marian | 7/10 | 4355 days | 0% |
| Behrens | 4/10 | 4362 days | 0% |
| FiStew | 10/10 | 4444 days | 1% |
| Devil_n_Disquiz | 10/10 | 4475 days | 1% |
| gezza2906 | 4/10 | 4506 days | 1% |
| Tinne Cis | 8/10 | 4625 days | 1% |
| B Sluis | 8/10 | 4637 days | 1% |
| Bottoms | 7/10 | 4638 days | 1% |
| Seiler | 6/10 | 4638 days | 1% |
| Patrick Grant | 8/10 | 4638 days | 1% |
| Moehl | 9/10 | 4640 days | 1% |
| David Beaumont | 8/10 | 4640 days | 1% |
| Beat Kindler | 7/10 | 4640 days | 1% |
| Danielle | 9/10 | 4640 days | 1% |
| Markus Heummer | 10/10 | 4641 days | 1% |
| Gerrit & Martina | 8/10 | 4642 days | 1% |
| Verne Heath | 7/10 | 4642 days | 1% |
| Dave Simpson | 8/10 | 4642 days | 1% |
| Steve Goodyear | 9/10 | 4649 days | 1% |
| Colin Philpott | 8/10 | 4650 days | 1% |
| Hans Erik Munch | 7/10 | 4655 days | 1% |
| Thomas Behy | 5/10 | 4655 days | 1% |
| Kroepfl | 9/10 | 4656 days | 1% |
| Lesley | 5/10 | 4688 days | 1% |
| Dagmar | 10/10 | 4720 days | 1% |
| deJong | 6/10 | 4723 days | 1% |
| Sillmann | 9/10 | 4725 days | 1% |
| Eri & Udo Seifert | 8/10 | 4728 days | 1% |
| Curry | 8/10 | 4731 days | 1% |
| Willi & Elke Breier | 8/10 | 4736 days | 1% |
| Powerfamily | 10/10 | 4872 days | 1% |
| Jack Potman | 10/10 | 4951 days | 1% |
| Andreas Blessing | 7/10 | 4974 days | 1% |
| Desma Frampton | 2/10 | 4976 days | 0% |
| Maike | 8/10 | 4982 days | 1% |
| Kauzta | 7/10 | 4982 days | 1% |
| Schroeder | 6/10 | 4982 days | 1% |
| J Meindersma | 7/10 | 4983 days | 1% |
| Juergen Wolf | 8/10 | 4984 days | 1% |
| Aimee Pollett | 9/10 | 4984 days | 1% |
| Barbara Link | 8/10 | 4985 days | 1% |
| E Brockbank | 6/10 | 4985 days | 1% |
| Gerstmann | 6/10 | 4988 days | 1% |
| Ekhard Wittkugel | 10/10 | 4990 days | 1% |
| Raith | 8/10 | 4993 days | 1% |
| Omar Candon | 8/10 | 4995 days | 1% |
| Gert Vogelaers | 8/10 | 4997 days | 1% |
| Flueckiger | 6/10 | 5003 days | 1% |
| Marleen Meyers | 6/10 | 5005 days | 1% |
| Frank Schedler | 9/10 | 5005 days | 1% |
| Katie Nicol | 7/10 | 5007 days | 1% |
| Gerd Pagel | 2/10 | 5007 days | 0% |
| mr Schumader | 9/10 | 5008 days | 1% |
| Monja | 9/10 | 5010 days | 1% |
| Teum and Orselien | 7/10 | 5010 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5010 days | 1% |
| Johanna | 9/10 | 5011 days | 1% |
| E M Klap | 8/10 | 5013 days | 1% |
| Bolt | 8/10 | 5013 days | 1% |
| Robert Cox | 4/10 | 5013 days | 1% |
| Nicole | 8/10 | 5013 days | 1% |
| Heike Toepelt | 9/10 | 5014 days | 1% |
| Derek Archibald | 4/10 | 5015 days | 1% |
| Loren van Oordt | 9/10 | 5017 days | 1% |
| Gordon Daniels | 7/10 | 5017 days | 1% |
| Ewald Waldner | 9/10 | 5018 days | 1% |
| Meriel & Paul Best | 9/10 | 5018 days | 1% |
| de Vries | 7/10 | 5020 days | 1% |
| Jochen | 9/10 | 5020 days | 1% |
| Anne | 8/10 | 5022 days | 1% |
| D Saker | 9/10 | 5328 days | 1% |
| Don Keith | 9/10 | 5346 days | 1% |
| Westermann | 9/10 | 5350 days | 1% |
| Pam Know | 8/10 | 5354 days | 1% |
| Main | 9/10 | 5360 days | 1% |
| Mark and Natasha UK | 8/10 | 5361 days | 1% |
| Gunda G | 4/10 | 5367 days | 1% |
| Denecke Thorsten | 9/10 | 5368 days | 1% |
| Lehmann | 7/10 | 5369 days | 1% |
| Walter | 6/10 | 5373 days | 1% |
| Mark | 8/10 | 5378 days | 1% |
| Wilfred Sch | 8/10 | 5380 days | 1% |
| David Valentine | 8/10 | 5381 days | 1% |
| Paul Ritchie | 8/10 | 5382 days | 1% |
| Thea X | 7/10 | 5382 days | 1% |
| Wim Van Gastel | 7/10 | 5385 days | 1% |
| Coby Aalbrecht | 6/10 | 5386 days | 1% |
| nigelst | 7/10 | 5393 days | 1% |
| Wolfgang G | 7/10 | 5393 days | 1% |
| Goewe | 9/10 | 5401 days | 1% |
| Jennifer Templeton | 6/10 | 5404 days | 1% |
| Ralf Genthe | 6/10 | 5404 days | 1% |
| Susi Schoetzler | 8/10 | 5407 days | 1% |
| marcusba | 10/10 | 5430 days | 1% |
| stephenst | 4/10 | 5433 days | 1% |
| weidep | 8/10 | 5433 days | 1% |
| Monika Wenzel | 9/10 | 5457 days | 1% |
| Jean Paul Mesnage | 6/10 | 5459 days | 1% |
| Uerilie Stolareh | 8/10 | 5462 days | 1% |
| Karen Fisher | 10/10 | 5475 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5488 days | 1% |
| PamB | 8/10 | 5681 days | 1% |
| RubyJ | 8/10 | 5685 days | 1% |
| Frank | 9/10 | 5711 days | 1% |
| HeideS | 10/10 | 5712 days | 1% |
| GrahamM1 | 9/10 | 5726 days | 1% |
| ChristineM | 8/10 | 5726 days | 1% |
| FrankFlemming | 7/10 | 5727 days | 1% |
| MrHebbard | 9/10 | 5727 days | 1% |
| Elrik frau | 9/10 | 5727 days | 1% |
| Helle | 9/10 | 5733 days | 1% |
| Trevor | 8/10 | 5737 days | 1% |
| Tim | 9/10 | 5737 days | 1% |
| Annemarie | 8/10 | 5744 days | 1% |
| plumbaum | 8/10 | 5758 days | 1% |
| Bernd | 7/10 | 5758 days | 1% |
| groenewold | 7/10 | 5758 days | 1% |
| Liane | 10/10 | 5761 days | 1% |
| Burkhalter | 6/10 | 5765 days | 1% |
| Keith | 9/10 | 5765 days | 1% |
| Bernd | 8/10 | 5766 days | 1% |
| Rosa | 9/10 | 5767 days | 1% |
| David | 8/10 | 5806 days | 1% |
| Marc | 8/10 | 5810 days | 1% |
| Kaminsky | 9/10 | 5811 days | 1% |
| olland | 8/10 | 5814 days | 1% |
| Terry | 9/10 | 5884 days | 1% |
| Chris | 7/10 | 6070 days | 1% |
| Stuart Bartram | 8/10 | 6076 days | 1% |
| Hoetnagels | 8/10 | 6076 days | 1% |
| Anja Kunert | 8/10 | 6090 days | 1% |
| Kenneth and Mette | 8/10 | 6093 days | 1% |
| Myrtille de Vries | 6/10 | 6097 days | 1% |
| struck | 10/10 | 6182 days | 1% |
| Pat Brewster | 9/10 | 6295 days | 1% |
| Stef | 7/10 | 6403 days | 1% |
| Schranger | 10/10 | 6430 days | 1% |
| Karla | 4/10 | 6452 days | 1% |
| Andy | 9/10 | 6458 days | 1% |
| Tom | 8/10 | 6458 days | 1% |
| Jacobien | 8/10 | 6463 days | 1% |
| Alexandra | 5/10 | 6463 days | 1% |
| Stefan | 6/10 | 6467 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.61% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 135 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 132 | -2.55% |
| 133 | -2.57% |
| 134 | -2.59% |
| 135 | -2.61% |
| 136 | -2.63% |
| 137 | -2.65% |
| 138 | -2.67% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.