G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 261 days | 100% |
| Arch M | 9/10 | 261 days | 100% |
| Nadav S | 10/10 | 292 days | 100% |
| Bruce Thompson | 10/10 | 292 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 320 days | 98% |
| Massimiliano | 10/10 | 351 days | 98% |
| Mary | 10/10 | 412 days | 95% |
| Henry & Georgina Hunt | 10/10 | 443 days | 93% |
| Tonia Lassman | 10/10 | 473 days | 92% |
| Vincent | 9/10 | 565 days | 85% |
| Birk Schaper | 10/10 | 626 days | 82% |
| Tony | 10/10 | 657 days | 79% |
| Shelby Stout | 10/10 | 657 days | 79% |
| Bernd Wallner | 10/10 | 686 days | 77% |
| J&M The Netherlands | 9/10 | 717 days | 73% |
| A. P. | 10/10 | 717 days | 74% |
| Gary and Alison Steele | 10/10 | 717 days | 74% |
| Gil Lima | 9/10 | 717 days | 73% |
| Elke | 10/10 | 748 days | 71% |
| Jennifer Liu | 10/10 | 748 days | 71% |
| Thomas | 10/10 | 778 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 809 days | 66% |
| Bernd | 9/10 | 809 days | 65% |
| Georg Vaupel | 9/10 | 901 days | 56% |
| Toni from Alaska | 10/10 | 901 days | 56% |
| BRIGITTE GAGNON | 10/10 | 962 days | 50% |
| Joshua Vu | 9/10 | 962 days | 49% |
| Heather Mortimer | 10/10 | 962 days | 50% |
| Deb Lyon | 10/10 | 992 days | 47% |
| Mike Smith | 10/10 | 1023 days | 44% |
| Geoff and Ginny Cunningham | 8/10 | 1023 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1023 days | 43% |
| Mathilde | 10/10 | 1113 days | 35% |
| Charles Bouquin | 10/10 | 1143 days | 33% |
| Kathy from Oregon | 2/10 | 1174 days | 14% |
| cearon | 9/10 | 1327 days | 20% |
| Christine Williams | 10/10 | 1388 days | 16% |
| Dave | 9/10 | 1416 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1478 days | 12% |
| Mike | 10/10 | 1539 days | 10% |
| Clare Thompson | 10/10 | 1539 days | 10% |
| Alexandra | 10/10 | 1569 days | 9% |
| Anneka | 10/10 | 1600 days | 8% |
| Carolina Gartner | 10/10 | 1600 days | 8% |
| Donna Mason | 10/10 | 1996 days | 4% |
| Lydia | 9/10 | 1996 days | 4% |
| Tony Henderson-Newport | 9/10 | 1996 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1996 days | 4% |
| Brooke Lillyston | 10/10 | 1996 days | 4% |
| Ian G | 10/10 | 2026 days | 4% |
| Morris | 10/10 | 2026 days | 4% |
| Stacy Lio | 10/10 | 2026 days | 4% |
| Anonymous | 8/10 | 2117 days | 4% |
| Keith Diver | 9/10 | 2117 days | 4% |
| Stefan Berger | 9/10 | 2117 days | 4% |
| Peter Leschev | 9/10 | 2146 days | 4% |
| Miles Protter | 8/10 | 2146 days | 4% |
| Martin Borjeskog | 10/10 | 2147 days | 4% |
| Christian | 9/10 | 2147 days | 4% |
| Alexandre Lacroix | 9/10 | 2147 days | 4% |
| Matthew Young | 9/10 | 2147 days | 4% |
| Ben Holmes | 10/10 | 2147 days | 4% |
| N.J. van den Berg | 10/10 | 2147 days | 4% |
| Mike Smith | 9/10 | 2147 days | 4% |
| Ron Meyerink | 10/10 | 2177 days | 4% |
| Gerd Weidenfeld | 10/10 | 2178 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2178 days | 4% |
| Des Gilbert | 9/10 | 2209 days | 4% |
| Diane | 10/10 | 2209 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2209 days | 4% |
| Anna Hunt | 9/10 | 2209 days | 4% |
| James and Emma Dickie | 10/10 | 2209 days | 4% |
| Jonatan Zarzif | 3/10 | 2209 days | 2% |
| Trevor Parkin | 9/10 | 2238 days | 4% |
| Edwin Walker | 8/10 | 2270 days | 4% |
| Serena Gray | 9/10 | 2270 days | 4% |
| PJ Caldito | 10/10 | 2270 days | 4% |
| Shane Howe | 10/10 | 2300 days | 4% |
| Jason | 10/10 | 2300 days | 4% |
| Teneille Harwood | 10/10 | 2300 days | 4% |
| Fabulous five | 10/10 | 2331 days | 4% |
| jac | 9/10 | 2331 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2331 days | 4% |
| Jeannie Huang | 9/10 | 2361 days | 4% |
| Joao Madureira | 8/10 | 2361 days | 4% |
| Edith Peita | 10/10 | 2362 days | 4% |
| John Bourke | 10/10 | 2362 days | 4% |
| Maik | 10/10 | 2392 days | 4% |
| Helen | 10/10 | 2392 days | 4% |
| Kevin | 10/10 | 2392 days | 4% |
| Larry Mutu Reriti | 10/10 | 2392 days | 4% |
| Keryn | 10/10 | 2392 days | 4% |
| Greg Croft | 10/10 | 2392 days | 4% |
| Erin | 10/10 | 2423 days | 4% |
| schtahaups | 9/10 | 2423 days | 4% |
| CMe | 9/10 | 2423 days | 4% |
| Martyn | 10/10 | 2423 days | 4% |
| John Flynn | 9/10 | 2452 days | 3% |
| charlie35slr | 10/10 | 2453 days | 4% |
| Ken | 2/10 | 2483 days | 1% |
| Bee | 3/10 | 2484 days | 2% |
| Catherine Johnson | 10/10 | 2511 days | 3% |
| Bk | 10/10 | 2512 days | 3% |
| John I. | 10/10 | 2512 days | 3% |
| Rogie | 9/10 | 2512 days | 3% |
| Krzysztof Jablonski | 10/10 | 2512 days | 3% |
| Berthold Wagner | 8/10 | 2542 days | 3% |
| Eric Arnal Fort | 10/10 | 2542 days | 3% |
| Andy Jamo | 10/10 | 2543 days | 3% |
| Agnès | 10/10 | 2543 days | 3% |
| Thomas Heri | 10/10 | 2543 days | 3% |
| Roger and Karen | 10/10 | 2604 days | 3% |
| renard | 9/10 | 2604 days | 3% |
| Berrie, the Netherlands | 10/10 | 2604 days | 3% |
| Warren S | 10/10 | 2635 days | 3% |
| Ronald Rampersad | 10/10 | 2696 days | 3% |
| Poynter Family | 9/10 | 2696 days | 3% |
| Wilson | 10/10 | 2727 days | 3% |
| Elsa | 10/10 | 2727 days | 3% |
| Pascal | 10/10 | 2757 days | 3% |
| Paul Haslam | 10/10 | 2848 days | 3% |
| Jennifer Makosky | 9/10 | 2848 days | 3% |
| Steve Pickard | 10/10 | 2849 days | 3% |
| Stuart C | 10/10 | 2877 days | 3% |
| Vicki Simmons | 10/10 | 2907 days | 3% |
| Steven Dunlop | 9/10 | 2907 days | 3% |
| Sarah Timms | 10/10 | 2999 days | 2% |
| Emily Hibberd | 10/10 | 3029 days | 2% |
| Sue Lander | 9/10 | 3029 days | 2% |
| Kelvin Armstrong | 10/10 | 3091 days | 2% |
| Tom Williamson | 9/10 | 3121 days | 2% |
| Yves Deyris | 10/10 | 3182 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3182 days | 2% |
| Sylvie Paquette | 9/10 | 3213 days | 2% |
| Axel and Patricia G | 10/10 | 3218 days | 2% |
| walter isselhard | 8/10 | 3578 days | 1% |
| Darker | 9/10 | 3960 days | 0% |
| L S | 10/10 | 4156 days | 0% |
| aussiewoodies | 8/10 | 4644 days | 1% |
| Sharyn Crosby | 10/10 | 4675 days | 1% |
| Alekandra Ulm | 4/10 | 4747 days | 0% |
| Sue Kieseker | 8/10 | 4750 days | 1% |
| Karin Genyn | 8/10 | 4751 days | 1% |
| Sharon Yates | 10/10 | 4753 days | 1% |
| Moorman | 8/10 | 4756 days | 1% |
| Marian | 7/10 | 4767 days | 1% |
| Behrens | 4/10 | 4774 days | 0% |
| FiStew | 10/10 | 4856 days | 1% |
| Devil_n_Disquiz | 10/10 | 4887 days | 1% |
| gezza2906 | 4/10 | 4918 days | 0% |
| Tinne Cis | 8/10 | 5037 days | 1% |
| B Sluis | 8/10 | 5049 days | 1% |
| Bottoms | 7/10 | 5050 days | 1% |
| Seiler | 6/10 | 5050 days | 0% |
| Patrick Grant | 8/10 | 5050 days | 1% |
| Moehl | 9/10 | 5052 days | 1% |
| David Beaumont | 8/10 | 5052 days | 1% |
| Beat Kindler | 7/10 | 5052 days | 1% |
| Danielle | 9/10 | 5052 days | 1% |
| Markus Heummer | 10/10 | 5053 days | 1% |
| Gerrit & Martina | 8/10 | 5054 days | 1% |
| Verne Heath | 7/10 | 5054 days | 1% |
| Dave Simpson | 8/10 | 5054 days | 1% |
| Steve Goodyear | 9/10 | 5061 days | 1% |
| Colin Philpott | 8/10 | 5062 days | 1% |
| Hans Erik Munch | 7/10 | 5067 days | 1% |
| Thomas Behy | 5/10 | 5067 days | 0% |
| Kroepfl | 9/10 | 5068 days | 1% |
| Lesley | 5/10 | 5100 days | 0% |
| Dagmar | 10/10 | 5132 days | 1% |
| deJong | 6/10 | 5135 days | 0% |
| Sillmann | 9/10 | 5137 days | 1% |
| Eri & Udo Seifert | 8/10 | 5140 days | 1% |
| Curry | 8/10 | 5143 days | 1% |
| Willi & Elke Breier | 8/10 | 5148 days | 1% |
| Powerfamily | 10/10 | 5284 days | 1% |
| Jack Potman | 10/10 | 5363 days | 1% |
| Andreas Blessing | 7/10 | 5386 days | 1% |
| Desma Frampton | 2/10 | 5388 days | 0% |
| Maike | 8/10 | 5394 days | 1% |
| Kauzta | 7/10 | 5394 days | 1% |
| Schroeder | 6/10 | 5394 days | 0% |
| J Meindersma | 7/10 | 5395 days | 1% |
| Juergen Wolf | 8/10 | 5396 days | 1% |
| Aimee Pollett | 9/10 | 5396 days | 1% |
| Barbara Link | 8/10 | 5397 days | 1% |
| E Brockbank | 6/10 | 5397 days | 0% |
| Gerstmann | 6/10 | 5400 days | 0% |
| Ekhard Wittkugel | 10/10 | 5402 days | 1% |
| Raith | 8/10 | 5405 days | 1% |
| Omar Candon | 8/10 | 5407 days | 1% |
| Gert Vogelaers | 8/10 | 5409 days | 1% |
| Flueckiger | 6/10 | 5415 days | 0% |
| Marleen Meyers | 6/10 | 5417 days | 0% |
| Frank Schedler | 9/10 | 5417 days | 1% |
| Katie Nicol | 7/10 | 5419 days | 1% |
| Gerd Pagel | 2/10 | 5419 days | 0% |
| mr Schumader | 9/10 | 5420 days | 1% |
| Monja | 9/10 | 5422 days | 1% |
| Teum and Orselien | 7/10 | 5422 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5422 days | 1% |
| Johanna | 9/10 | 5423 days | 1% |
| E M Klap | 8/10 | 5425 days | 1% |
| Bolt | 8/10 | 5425 days | 1% |
| Robert Cox | 4/10 | 5425 days | 0% |
| Nicole | 8/10 | 5425 days | 1% |
| Heike Toepelt | 9/10 | 5426 days | 1% |
| Derek Archibald | 4/10 | 5427 days | 0% |
| Loren van Oordt | 9/10 | 5429 days | 1% |
| Gordon Daniels | 7/10 | 5429 days | 1% |
| Ewald Waldner | 9/10 | 5430 days | 1% |
| Meriel & Paul Best | 9/10 | 5430 days | 1% |
| de Vries | 7/10 | 5432 days | 1% |
| Jochen | 9/10 | 5432 days | 1% |
| Anne | 8/10 | 5434 days | 1% |
| D Saker | 9/10 | 5740 days | 1% |
| Don Keith | 9/10 | 5758 days | 1% |
| Westermann | 9/10 | 5762 days | 1% |
| Pam Know | 8/10 | 5766 days | 1% |
| Main | 9/10 | 5772 days | 1% |
| Mark and Natasha UK | 8/10 | 5773 days | 1% |
| Gunda G | 4/10 | 5779 days | 0% |
| Denecke Thorsten | 9/10 | 5780 days | 1% |
| Lehmann | 7/10 | 5781 days | 1% |
| Walter | 6/10 | 5785 days | 0% |
| Mark | 8/10 | 5790 days | 1% |
| Wilfred Sch | 8/10 | 5792 days | 1% |
| David Valentine | 8/10 | 5793 days | 1% |
| Paul Ritchie | 8/10 | 5794 days | 1% |
| Thea X | 7/10 | 5794 days | 1% |
| Wim Van Gastel | 7/10 | 5797 days | 1% |
| Coby Aalbrecht | 6/10 | 5798 days | 0% |
| nigelst | 7/10 | 5805 days | 1% |
| Wolfgang G | 7/10 | 5805 days | 1% |
| Goewe | 9/10 | 5813 days | 1% |
| Jennifer Templeton | 6/10 | 5816 days | 0% |
| Ralf Genthe | 6/10 | 5816 days | 0% |
| Susi Schoetzler | 8/10 | 5819 days | 1% |
| marcusba | 10/10 | 5842 days | 1% |
| stephenst | 4/10 | 5845 days | 0% |
| weidep | 8/10 | 5845 days | 1% |
| Monika Wenzel | 9/10 | 5869 days | 1% |
| Jean Paul Mesnage | 6/10 | 5871 days | 0% |
| Uerilie Stolareh | 8/10 | 5874 days | 1% |
| Karen Fisher | 10/10 | 5887 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5900 days | 1% |
| PamB | 8/10 | 6093 days | 1% |
| RubyJ | 8/10 | 6097 days | 1% |
| Frank | 9/10 | 6122 days | 1% |
| HeideS | 10/10 | 6124 days | 1% |
| GrahamM1 | 9/10 | 6138 days | 1% |
| ChristineM | 8/10 | 6138 days | 1% |
| FrankFlemming | 7/10 | 6139 days | 1% |
| MrHebbard | 9/10 | 6139 days | 1% |
| Elrik frau | 9/10 | 6139 days | 1% |
| Helle | 9/10 | 6144 days | 1% |
| Trevor | 8/10 | 6148 days | 1% |
| Tim | 9/10 | 6149 days | 1% |
| Annemarie | 8/10 | 6155 days | 1% |
| plumbaum | 8/10 | 6169 days | 1% |
| Bernd | 7/10 | 6169 days | 1% |
| groenewold | 7/10 | 6169 days | 1% |
| Liane | 10/10 | 6173 days | 1% |
| Burkhalter | 6/10 | 6176 days | 0% |
| Keith | 9/10 | 6177 days | 1% |
| Bernd | 8/10 | 6178 days | 1% |
| Rosa | 9/10 | 6178 days | 1% |
| David | 8/10 | 6218 days | 1% |
| Marc | 8/10 | 6222 days | 1% |
| Kaminsky | 9/10 | 6222 days | 1% |
| olland | 8/10 | 6225 days | 1% |
| Terry | 9/10 | 6295 days | 1% |
| Chris | 7/10 | 6482 days | 1% |
| Stuart Bartram | 8/10 | 6488 days | 1% |
| Hoetnagels | 8/10 | 6488 days | 1% |
| Anja Kunert | 8/10 | 6502 days | 1% |
| Kenneth and Mette | 8/10 | 6505 days | 1% |
| Myrtille de Vries | 6/10 | 6509 days | 0% |
| struck | 10/10 | 6594 days | 1% |
| Pat Brewster | 9/10 | 6707 days | 1% |
| Stef | 7/10 | 6815 days | 1% |
| Schranger | 10/10 | 6842 days | 1% |
| Karla | 4/10 | 6864 days | 0% |
| Andy | 9/10 | 6870 days | 1% |
| Tom | 8/10 | 6870 days | 1% |
| Jacobien | 8/10 | 6875 days | 1% |
| Alexandra | 5/10 | 6875 days | 0% |
| Stefan | 6/10 | 6879 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.79% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 187 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 184 | -3.72% |
| 185 | -3.75% |
| 186 | -3.77% |
| 187 | -3.79% |
| 188 | -3.81% |
| 189 | -3.83% |
| 190 | -3.85% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.