Pacific Horizon Motorhomes

Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick

Rankers Owner

Valid Reviews

283 Valid Reviews

The Pacific Horizon Motorhomes experience has a total of 293 reviews. There are 283 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 283 valid reviews:

Rating	Count
10/10	99	35%
9/10	73	26%
8/10	56	20%
7/10	23	8%
6/10	15	5%
5/10	3	1%
4/10	8	3%
3/10	2	1%
2/10	4	1%
1/10	0	0%

85.05% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.05% and is based on 283 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

143 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 283 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 143 face-to-face reviews:

Rating	Count
10/10	12	8%
9/10	34	24%
8/10	48	34%
7/10	23	16%
6/10	15	10%
5/10	2	1%
4/10	7	5%
3/10	0	0%
2/10	2	1%
1/10	0	0%

77.13% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.34%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer	Rating	Age	Relative Weight
Massimiliano	10/10	80 days	100%
Mary	10/10	141 days	99%
Henry & Georgina Hunt	10/10	172 days	99%
Tonia Lassman	10/10	202 days	98%
Vincent	9/10	294 days	94%
Birk Schaper	10/10	355 days	93%
Tony	10/10	386 days	92%
Shelby Stout	10/10	386 days	92%
Bernd Wallner	10/10	415 days	91%
J&M The Netherlands	9/10	446 days	88%
A. P.	10/10	446 days	89%
Gary and Alison Steele	10/10	446 days	89%
Gil Lima	9/10	446 days	88%
Elke	10/10	477 days	87%
Jennifer Liu	10/10	477 days	87%
Thomas	10/10	507 days	86%
Missy Ida Tapine-Tumu	10/10	538 days	84%
Bernd	9/10	538 days	83%
Georg Vaupel	9/10	630 days	77%
Toni from Alaska	10/10	630 days	78%
BRIGITTE GAGNON	10/10	691 days	73%
Joshua Vu	9/10	691 days	72%
Heather Mortimer	10/10	691 days	73%
Deb Lyon	10/10	721 days	71%
Mike Smith	10/10	752 days	68%
Geoff and Ginny Cunningham	8/10	752 days	67%
Luke, Kadri, Tonu & Leili	9/10	752 days	67%
Mathilde	10/10	842 days	60%
Charles Bouquin	10/10	872 days	57%
Kathy from Oregon	2/10	903 days	24%
cearon	9/10	1056 days	38%
Christine Williams	10/10	1117 days	34%
Dave	9/10	1145 days	31%
Adrian & Carolina Millar	10/10	1207 days	27%
Mike	10/10	1268 days	23%
Clare Thompson	10/10	1268 days	23%
Alexandra	10/10	1298 days	21%
Anneka	10/10	1329 days	19%
Carolina Gartner	10/10	1329 days	19%
Donna Mason	10/10	1725 days	6%
Lydia	9/10	1725 days	6%
Tony Henderson-Newport	9/10	1725 days	6%
Lexi & Rod Kirk	10/10	1725 days	6%
Brooke Lillyston	10/10	1725 days	6%
Ian G	10/10	1755 days	5%
Morris	10/10	1755 days	5%
Stacy Lio	10/10	1755 days	5%
Anonymous (105552)	8/10	1847 days	5%
Keith Diver	9/10	1847 days	5%
Stefan Berger	9/10	1847 days	5%
Peter Leschev	9/10	1876 days	5%
Miles Protter	8/10	1876 days	5%
Martin Borjeskog	10/10	1876 days	5%
Christian	9/10	1876 days	5%
Alexandre Lacroix	9/10	1876 days	5%
Matthew Young	9/10	1876 days	5%
Ben Holmes	10/10	1876 days	5%
N.J. van den Berg	10/10	1876 days	5%
Mike Smith	9/10	1876 days	5%
Ron Meyerink	10/10	1907 days	5%
Gerd Weidenfeld	10/10	1907 days	5%
Geoff and Ginny Cunningham	9/10	1907 days	5%
Des Gilbert	9/10	1938 days	5%
Diane	10/10	1938 days	5%
Kirsch, Luxemburg	10/10	1938 days	5%
Anna Hunt	9/10	1938 days	5%
James and Emma Dickie	10/10	1938 days	5%
Jonatan Zarzif	3/10	1938 days	3%
Trevor Parkin	9/10	1968 days	5%
Edwin Walker	8/10	1999 days	5%
Serena Gray	9/10	1999 days	5%
PJ Caldito	10/10	1999 days	5%
Shane Howe	10/10	2029 days	5%
Jason	10/10	2029 days	5%
Teneille Harwood	10/10	2029 days	5%
Fabulous five	10/10	2060 days	5%
jac	9/10	2060 days	4%
Keith & Kay Finlayson	10/10	2060 days	5%
Jeannie Huang	9/10	2091 days	4%
Joao Madureira	8/10	2091 days	4%
Edith Peita	10/10	2091 days	4%
John Bourke	10/10	2091 days	4%
Maik	10/10	2121 days	4%
Helen	10/10	2121 days	4%
Kevin	10/10	2121 days	4%
Larry Mutu Reriti	10/10	2121 days	4%
Keryn	10/10	2121 days	4%
Greg Croft	10/10	2121 days	4%
Erin	10/10	2152 days	4%
schtahaups	9/10	2152 days	4%
CMe	9/10	2152 days	4%
Martyn	10/10	2152 days	4%
John Flynn	9/10	2182 days	4%
charlie35slr	10/10	2182 days	4%
Ken	2/10	2213 days	2%
Bee	3/10	2213 days	2%
Catherine Johnson	10/10	2241 days	4%
Bk	10/10	2241 days	4%
John I.	10/10	2241 days	4%
Rogie	9/10	2241 days	4%
Krzysztof Jablonski	10/10	2241 days	4%
Berthold Wagner	8/10	2272 days	4%
Eric Arnal Fort	10/10	2272 days	4%
Andy Jamo	10/10	2272 days	4%
Agnès	10/10	2272 days	4%
Thomas Heri	10/10	2272 days	4%
Roger and Karen	10/10	2333 days	4%
renard	9/10	2333 days	4%
Berrie, the Netherlands	10/10	2333 days	4%
Warren S	10/10	2364 days	4%
Ronald Rampersad	10/10	2425 days	4%
Poynter Family	9/10	2425 days	4%
Wilson	10/10	2456 days	4%
Elsa	10/10	2456 days	4%
Pascal	10/10	2486 days	4%
Paul Haslam	10/10	2578 days	4%
Jennifer Makosky	9/10	2578 days	3%
Steve Pickard	10/10	2578 days	4%
Stuart C	10/10	2606 days	3%
Vicki Simmons	10/10	2637 days	3%
Steven Dunlop	9/10	2637 days	3%
Sarah Timms	10/10	2729 days	3%
Emily Hibberd	10/10	2759 days	3%
Sue Lander	9/10	2759 days	3%
Kelvin Armstrong	10/10	2821 days	3%
Tom Williamson	9/10	2851 days	3%
Yves Deyris	10/10	2912 days	3%
Fred RABIER BAGOEE	9/10	2912 days	3%
Sylvie Paquette	9/10	2943 days	3%
Axel and Patricia G	10/10	2947 days	3%
walter isselhard	8/10	3308 days	2%
Darker	9/10	3689 days	1%
L S	10/10	3886 days	1%
aussiewoodies	8/10	4373 days	0%
Sharyn Crosby	10/10	4404 days	1%
Alekandra Ulm	4/10	4476 days	1%
Sue Kieseker	8/10	4479 days	1%
Karin Genyn	8/10	4480 days	1%
Sharon Yates	10/10	4482 days	1%
Moorman	8/10	4485 days	1%
Marian	7/10	4496 days	1%
Behrens	4/10	4503 days	1%
FiStew	10/10	4585 days	1%
Devil_n_Disquiz	10/10	4616 days	1%
gezza2906	4/10	4647 days	1%
Tinne Cis	8/10	4766 days	1%
B Sluis	8/10	4778 days	1%
Bottoms	7/10	4779 days	1%
Seiler	6/10	4779 days	1%
Patrick Grant	8/10	4779 days	1%
Moehl	9/10	4781 days	1%
David Beaumont	8/10	4781 days	1%
Beat Kindler	7/10	4781 days	1%
Danielle	9/10	4781 days	1%
Markus Heummer	10/10	4782 days	1%
Gerrit & Martina	8/10	4783 days	1%
Verne Heath	7/10	4783 days	1%
Dave Simpson	8/10	4783 days	1%
Steve Goodyear	9/10	4790 days	1%
Colin Philpott	8/10	4791 days	1%
Hans Erik Munch	7/10	4796 days	1%
Thomas Behy	5/10	4796 days	1%
Kroepfl	9/10	4797 days	1%
Lesley	5/10	4829 days	1%
Dagmar	10/10	4861 days	1%
deJong	6/10	4864 days	1%
Sillmann	9/10	4866 days	1%
Eri & Udo Seifert	8/10	4869 days	1%
Curry	8/10	4872 days	1%
Willi & Elke Breier	8/10	4877 days	1%
Powerfamily	10/10	5013 days	1%
Jack Potman	10/10	5092 days	1%
Andreas Blessing	7/10	5115 days	1%
Desma Frampton	2/10	5117 days	0%
Maike	8/10	5123 days	1%
Kauzta	7/10	5123 days	1%
Schroeder	6/10	5123 days	1%
J Meindersma	7/10	5124 days	1%
Juergen Wolf	8/10	5125 days	1%
Aimee Pollett	9/10	5125 days	1%
Barbara Link	8/10	5126 days	1%
E Brockbank	6/10	5126 days	1%
Gerstmann	6/10	5129 days	1%
Ekhard Wittkugel	10/10	5131 days	1%
Raith	8/10	5134 days	1%
Omar Candon	8/10	5136 days	1%
Gert Vogelaers	8/10	5138 days	1%
Flueckiger	6/10	5144 days	1%
Marleen Meyers	6/10	5146 days	1%
Frank Schedler	9/10	5146 days	1%
Katie Nicol	7/10	5148 days	1%
Gerd Pagel	2/10	5148 days	0%
mr Schumader	9/10	5149 days	1%
Monja	9/10	5151 days	1%
Teum and Orselien	7/10	5151 days	1%
Marieke and Bert-Jan	9/10	5151 days	1%
Johanna	9/10	5152 days	1%
E M Klap	8/10	5154 days	1%
Bolt	8/10	5154 days	1%
Robert Cox	4/10	5154 days	1%
Nicole	8/10	5154 days	1%
Heike Toepelt	9/10	5155 days	1%
Derek Archibald	4/10	5156 days	1%
Loren van Oordt	9/10	5158 days	1%
Gordon Daniels	7/10	5158 days	1%
Ewald Waldner	9/10	5159 days	1%
Meriel & Paul Best	9/10	5159 days	1%
de Vries	7/10	5161 days	1%
Jochen	9/10	5161 days	1%
Anne	8/10	5163 days	1%
D Saker	9/10	5469 days	1%
Don Keith	9/10	5487 days	1%
Westermann	9/10	5491 days	1%
Pam Know	8/10	5495 days	1%
Main	9/10	5501 days	1%
Mark and Natasha UK	8/10	5502 days	1%
Gunda G	4/10	5508 days	1%
Denecke Thorsten	9/10	5509 days	1%
Lehmann	7/10	5510 days	1%
Walter	6/10	5514 days	1%
Mark	8/10	5519 days	1%
Wilfred Sch	8/10	5521 days	1%
David Valentine	8/10	5522 days	1%
Paul Ritchie	8/10	5523 days	1%
Thea X	7/10	5523 days	1%
Wim Van Gastel	7/10	5526 days	1%
Coby Aalbrecht	6/10	5527 days	1%
nigelst	7/10	5534 days	1%
Wolfgang G	7/10	5534 days	1%
Goewe	9/10	5542 days	1%
Jennifer Templeton	6/10	5545 days	1%
Ralf Genthe	6/10	5545 days	1%
Susi Schoetzler	8/10	5548 days	1%
marcusba	10/10	5571 days	1%
stephenst	4/10	5574 days	1%
weidep	8/10	5574 days	1%
Monika Wenzel	9/10	5598 days	1%
Jean Paul Mesnage	6/10	5600 days	1%
Uerilie Stolareh	8/10	5603 days	1%
Karen Fisher	10/10	5616 days	1%
Tracy & Peter Cassidy	7/10	5629 days	1%
PamB	8/10	5822 days	1%
RubyJ	8/10	5826 days	1%
Frank	9/10	5851 days	1%
HeideS	10/10	5853 days	1%
GrahamM1	9/10	5867 days	1%
ChristineM	8/10	5867 days	1%
FrankFlemming	7/10	5868 days	1%
MrHebbard	9/10	5868 days	1%
Elrik frau	9/10	5868 days	1%
Helle	9/10	5873 days	1%
Trevor	8/10	5877 days	1%
Tim	9/10	5878 days	1%
Annemarie	8/10	5885 days	1%
plumbaum	8/10	5898 days	1%
Bernd	7/10	5898 days	1%
groenewold	7/10	5899 days	1%
Liane	10/10	5902 days	1%
Burkhalter	6/10	5905 days	1%
Keith	9/10	5906 days	1%
Bernd	8/10	5907 days	1%
Rosa	9/10	5907 days	1%
David	8/10	5947 days	1%
Marc	8/10	5951 days	1%
Kaminsky	9/10	5951 days	1%
olland	8/10	5954 days	1%
Terry	9/10	6024 days	1%
Chris	7/10	6211 days	1%
Stuart Bartram	8/10	6217 days	1%
Hoetnagels	8/10	6217 days	1%
Anja Kunert	8/10	6231 days	1%
Kenneth and Mette	8/10	6234 days	1%
Myrtille de Vries	6/10	6238 days	1%
struck	10/10	6323 days	1%
Pat Brewster	9/10	6436 days	1%
Stef	7/10	6544 days	1%
Schranger	10/10	6571 days	1%
Karla	4/10	6593 days	1%
Andy	9/10	6599 days	1%
Tom	8/10	6599 days	1%
Jacobien	8/10	6604 days	1%
Alexandra	5/10	6604 days	1%
Stefan	6/10	6608 days	1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.27% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 58 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews	Adjustment
0	-3.00%
1	-2.63%
2	-1.50%
3	-0.38%
4	-0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pacific Horizon Motorhomes experience has been adjusted for 33 days. Adjustments are according to the following table.

Days	Adjustment
…	…
30	-0.58%
31	-0.60%
32	-0.62%
33	-0.64%
34	-0.66%
35	-0.68%
36	-0.70%
…	…

Balancing Adjustment

0.74% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

84%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.