G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
227 Valid Reviews
The New Zealand Frontiers experience has a total of 250 reviews. There are 227 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 227 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 205 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.03% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.03% and is based on 227 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 227 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mark Easom | 10/10 | 261 days | 100% |
| Joshua Morris | 10/10 | 382 days | 95% |
| O Evans | 10/10 | 1996 days | 5% |
| Jenny Barkley | 10/10 | 2026 days | 5% |
| Colin Ferrington | 10/10 | 2118 days | 5% |
| ARTHUR ROBERTS UK | 10/10 | 2118 days | 5% |
| Bryan Y. | 10/10 | 2118 days | 5% |
| Marie-Dominique King | 10/10 | 2147 days | 5% |
| Georgia | 10/10 | 2178 days | 4% |
| Will Bernard and Ciara O'Donnell | 10/10 | 2178 days | 4% |
| Norbert | 10/10 | 2238 days | 4% |
| Robert van de Wetering | 10/10 | 2239 days | 4% |
| Piotr and Magda | 10/10 | 2239 days | 4% |
| Clive Browning | 10/10 | 2300 days | 4% |
| Darren Looker | 10/10 | 2423 days | 4% |
| Cliff LaPlant | 10/10 | 2453 days | 4% |
| Cathy and Kevin - UK | 10/10 | 2512 days | 4% |
| Simon and Julie | 9/10 | 2543 days | 4% |
| Elizabeth Kenn | 10/10 | 2543 days | 4% |
| Juliet Woodman | 10/10 | 2543 days | 4% |
| Rob and Leslie, Oregon USA | 10/10 | 2604 days | 4% |
| Dina & Craig from Toronto | 10/10 | 2604 days | 4% |
| Sue & Andy Millard | 10/10 | 2604 days | 4% |
| Verena and Eduard | 10/10 | 2727 days | 3% |
| Jamie Roberts | 10/10 | 2727 days | 3% |
| julie frost | 10/10 | 2818 days | 3% |
| Armando | 10/10 | 2818 days | 3% |
| Brian Parsons | 10/10 | 2849 days | 3% |
| Bruce W | 10/10 | 2849 days | 3% |
| Alexander | 10/10 | 2877 days | 3% |
| Helen Flanagan | 10/10 | 2877 days | 3% |
| Martyn Chambers | 10/10 | 2907 days | 3% |
| David Jenen | 10/10 | 2907 days | 3% |
| Don Wilkes | 10/10 | 2907 days | 3% |
| Andrew Jose | 10/10 | 2938 days | 3% |
| Jay Lawton | 10/10 | 2938 days | 3% |
| John McCready | 10/10 | 3091 days | 3% |
| John Graham | 9/10 | 3213 days | 2% |
| julie frost | 10/10 | 3241 days | 2% |
| Timo Herzel | 10/10 | 3364 days | 2% |
| Christopher Käufer | 10/10 | 3547 days | 2% |
| Nefyn Provis-Evans | 10/10 | 3578 days | 2% |
| Bill Kan | 10/10 | 3578 days | 2% |
| Sandy | 10/10 | 3578 days | 2% |
| Robin Hewson | 10/10 | 3578 days | 2% |
| Karen and Paul | 10/10 | 3579 days | 2% |
| Kim | 9/10 | 3589 days | 1% |
| Jack Bryniarski | 10/10 | 3607 days | 2% |
| Randy and Kim | 10/10 | 3607 days | 2% |
| sgtbean | 10/10 | 3638 days | 1% |
| Mark Freitas | 10/10 | 3638 days | 1% |
| andrea campo | 10/10 | 3638 days | 1% |
| Hernan Chaves | 10/10 | 3638 days | 1% |
| Tiggy Booth-Jones | 10/10 | 3639 days | 1% |
| Farid Baharuddin | 10/10 | 3669 days | 1% |
| Elise Lau | 10/10 | 3670 days | 1% |
| Gayle Campbell | 10/10 | 3699 days | 1% |
| Tim Blong | 10/10 | 3761 days | 1% |
| Will Waine | 10/10 | 3791 days | 1% |
| Jason C | 10/10 | 3791 days | 1% |
| Alan Largue | 10/10 | 3883 days | 1% |
| Susie Ides | 10/10 | 3884 days | 1% |
| Michael Wagner | 10/10 | 3913 days | 1% |
| Bob Large | 10/10 | 3913 days | 1% |
| david watson | 10/10 | 3913 days | 1% |
| john McManus | 10/10 | 3913 days | 1% |
| Jennie Lamb | 10/10 | 3972 days | 1% |
| Robyn Lancaster | 10/10 | 4003 days | 1% |
| Matt Sparkes | 10/10 | 4003 days | 1% |
| Chris Hindley | 10/10 | 4003 days | 1% |
| andrew Pullan | 10/10 | 4003 days | 1% |
| Bev abrahall | 10/10 | 4003 days | 1% |
| Wils | 10/10 | 4003 days | 1% |
| Linda Fargher | 10/10 | 4003 days | 1% |
| Fabio Lentini | 10/10 | 4034 days | 1% |
| Lauren M | 10/10 | 4034 days | 1% |
| Judy Lambert | 10/10 | 4064 days | 1% |
| Jan Compton | 10/10 | 4064 days | 1% |
| Phil & Lin Wilde | 10/10 | 4095 days | 1% |
| Lester Adams | 10/10 | 4095 days | 1% |
| Ruth Hyslop | 10/10 | 4125 days | 0% |
| Andrew Main | 10/10 | 4156 days | 0% |
| Marcos AG | 10/10 | 4157 days | 0% |
| Benjamin Salazar | 10/10 | 4249 days | 0% |
| Mieke_Jacko | 10/10 | 4249 days | 0% |
| Philip Worby | 9/10 | 4310 days | 0% |
| Deb & Craig | 9/10 | 4338 days | 0% |
| Stephen Clark | 10/10 | 4338 days | 0% |
| Carol Seward | 10/10 | 4338 days | 0% |
| Frank Wölfel | 10/10 | 4338 days | 0% |
| Ann Barrett | 10/10 | 4338 days | 0% |
| James Capel | 10/10 | 4338 days | 0% |
| Roger McCabe | 10/10 | 4369 days | 0% |
| Miles Chisholm | 10/10 | 4369 days | 0% |
| andreas wolf | 10/10 | 4400 days | 1% |
| Brian | 10/10 | 4430 days | 1% |
| Jordan M | 10/10 | 4430 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4461 days | 1% |
| Patrick Shapland | 10/10 | 4461 days | 1% |
| Arthur W | 10/10 | 4461 days | 1% |
| Joan Kelley | 10/10 | 4491 days | 1% |
| David Johns | 10/10 | 4491 days | 1% |
| Bronwyn Cikuts | 10/10 | 4491 days | 1% |
| Mel Catlin | 10/10 | 4522 days | 1% |
| Gary Kerr | 10/10 | 4553 days | 1% |
| matt_ellington | 10/10 | 4583 days | 1% |
| Dorien Broothaerts | 10/10 | 4614 days | 1% |
| Anthony Smith | 10/10 | 4644 days | 1% |
| Julian Roots | 10/10 | 4675 days | 1% |
| Elke + Holger | 10/10 | 4675 days | 1% |
| lynandsimon | 10/10 | 4675 days | 1% |
| Helen Grant | 10/10 | 4675 days | 1% |
| Mike McG | 10/10 | 4703 days | 1% |
| Hans Zima | 10/10 | 4703 days | 1% |
| Jill Fischer | 10/10 | 4703 days | 1% |
| william harrison | 10/10 | 4734 days | 1% |
| Al Campbell | 10/10 | 4734 days | 1% |
| heyjude | 10/10 | 4734 days | 1% |
| Nils Andersson | 10/10 | 4734 days | 1% |
| Andrew Crow | 9/10 | 4765 days | 1% |
| barbequeman | 10/10 | 4795 days | 1% |
| Chillingworth | 9/10 | 4795 days | 1% |
| ianscubadiver | 10/10 | 4795 days | 1% |
| stefael | 10/10 | 4887 days | 1% |
| markchiller | 9/10 | 4887 days | 1% |
| liamandkat2012 | 10/10 | 4918 days | 1% |
| danielthembawhite | 10/10 | 4948 days | 1% |
| jodel | 9/10 | 4979 days | 1% |
| Tramper49 | 10/10 | 5009 days | 1% |
| TheHoon | 9/10 | 5009 days | 1% |
| Roy Barton | 9/10 | 5037 days | 1% |
| royb | 10/10 | 5040 days | 1% |
| tmdilly | 10/10 | 5040 days | 1% |
| mkkbven | 10/10 | 5040 days | 1% |
| JML | 10/10 | 5040 days | 1% |
| bedards | 10/10 | 5069 days | 1% |
| Chattykathy | 10/10 | 5069 days | 1% |
| Dazler | 9/10 | 5069 days | 1% |
| elaineandbob | 10/10 | 5069 days | 1% |
| Edeeee | 10/10 | 5069 days | 1% |
| darylw | 9/10 | 5100 days | 1% |
| Robeliza | 9/10 | 5100 days | 1% |
| kiwihaus | 10/10 | 5100 days | 1% |
| jenny | 9/10 | 5100 days | 1% |
| fms95032 | 10/10 | 5131 days | 1% |
| theoverlander | 10/10 | 5192 days | 1% |
| sharons0 | 10/10 | 5192 days | 1% |
| Sally_Watson | 10/10 | 5192 days | 1% |
| Tonyb436 | 10/10 | 5192 days | 1% |
| Wenny Yap | 10/10 | 5222 days | 1% |
| garethd1980 | 10/10 | 5222 days | 1% |
| jodienblue | 10/10 | 5253 days | 1% |
| Discen | 10/10 | 5314 days | 1% |
| Cookie | 9/10 | 5345 days | 1% |
| Marylyn | 10/10 | 5345 days | 1% |
| mcatlin | 10/10 | 5345 days | 1% |
| GWHarris | 10/10 | 5375 days | 1% |
| davidfrances | 10/10 | 5406 days | 1% |
| TraceyE | 10/10 | 5406 days | 1% |
| Nancycox | 10/10 | 5406 days | 1% |
| Kensa | 10/10 | 5406 days | 1% |
| roasty | 10/10 | 5434 days | 1% |
| WGregory | 10/10 | 5434 days | 1% |
| HighlandLassie | 10/10 | 5434 days | 1% |
| trar | 10/10 | 5465 days | 1% |
| AlexM | 10/10 | 5496 days | 1% |
| alixgibson | 9/10 | 5496 days | 1% |
| Jaap | 9/10 | 5526 days | 1% |
| millar | 10/10 | 5526 days | 1% |
| Hummpj | 10/10 | 5526 days | 1% |
| ARLENE | 10/10 | 5557 days | 1% |
| fittock | 10/10 | 5557 days | 1% |
| stinfamily | 10/10 | 5587 days | 1% |
| jimwood | 9/10 | 5587 days | 1% |
| Jem2378 | 10/10 | 5618 days | 1% |
| cornishcouple | 10/10 | 5710 days | 1% |
| lorrainej | 10/10 | 5740 days | 1% |
| PeteandEm | 10/10 | 5740 days | 1% |
| Roodinthehouse | 10/10 | 5740 days | 1% |
| Paul Roberts | 10/10 | 5771 days | 1% |
| Alan Howe | 10/10 | 5791 days | 1% |
| Martina Olley | 10/10 | 5830 days | 1% |
| jorgewoods2000 | 10/10 | 5830 days | 1% |
| BevM | 10/10 | 5830 days | 1% |
| cosic1 | 10/10 | 5830 days | 1% |
| Stephen O'Connor | 10/10 | 5830 days | 1% |
| Kent ONeill | 10/10 | 5830 days | 1% |
| Elin McCallum | 10/10 | 5830 days | 1% |
| fionaanddaveare | 10/10 | 5861 days | 1% |
| Carlos Grana | 10/10 | 5861 days | 1% |
| Ian Shaw | 10/10 | 5861 days | 1% |
| Jerry | 10/10 | 5891 days | 1% |
| Lisa Brooks | 10/10 | 5891 days | 1% |
| Philip Worby | 10/10 | 5891 days | 1% |
| pyxxel | 10/10 | 5891 days | 1% |
| JimTheCanuck | 10/10 | 5922 days | 1% |
| JANOT Gerard | 10/10 | 5922 days | 1% |
| TonyS | 10/10 | 5922 days | 1% |
| cal knight | 10/10 | 5983 days | 1% |
| John Robinson | 10/10 | 5983 days | 1% |
| helmet_p | 10/10 | 5983 days | 1% |
| sue dobbs | 10/10 | 5983 days | 1% |
| Ashley McGee | 10/10 | 6075 days | 1% |
| GusCrotty | 10/10 | 6075 days | 1% |
| Robin | 10/10 | 6105 days | 1% |
| Andrew | 10/10 | 6105 days | 1% |
| skent | 9/10 | 6105 days | 1% |
| David Clarke | 10/10 | 6105 days | 1% |
| Ed | 10/10 | 6105 days | 1% |
| ian_s | 10/10 | 6110 days | 1% |
| Graham | 9/10 | 6126 days | 1% |
| Tony Pearson | 10/10 | 6128 days | 1% |
| Adrian | 10/10 | 6136 days | 1% |
| yvonne_and_leon | 10/10 | 6136 days | 1% |
| Brian Etheridge | 10/10 | 6137 days | 1% |
| Jan Emrick | 10/10 | 6152 days | 1% |
| Roberto Mazumdar | 9/10 | 6153 days | 1% |
| Alan Morris | 10/10 | 6154 days | 1% |
| Dave739 | 10/10 | 6203 days | 1% |
| Carole Leonard | 10/10 | 6226 days | 1% |
| bugs | 10/10 | 6226 days | 1% |
| Peter_C | 10/10 | 6243 days | 1% |
| Jeff Kotz | 10/10 | 6246 days | 1% |
| Dave Carlyle | 10/10 | 6247 days | 1% |
| George (Harry) Beardow | 10/10 | 6257 days | 1% |
| Peter Peterson | 10/10 | 6327 days | 1% |
| Jen | 10/10 | 6875 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.79% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The New Zealand Frontiers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 187 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 184 | -3.72% |
| 185 | -3.75% |
| 186 | -3.77% |
| 187 | -3.79% |
| 188 | -3.81% |
| 189 | -3.83% |
| 190 | -3.85% |
| … | … |
Balancing Adjustment
0.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.