G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for New Zealand Frontiers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
New Zealand Frontiers
Valid Reviews
226 Valid Reviews
The New Zealand Frontiers experience has a total of 249 reviews. There are 226 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 226 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 204 |
|
90% |
| 9/10 | 22 |
|
10% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.03% Average
The raw data average (mean) for all the New Zealand Frontiers valid reviews is 99.03% and is based on 226 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 226 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 2 |
|
50% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the New Zealand Frontiers face-to-face reviews is 95.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joshua Morris | 10/10 | 21 days | 100% |
| O Evans | 10/10 | 1635 days | 7% |
| Jenny Barkley | 10/10 | 1665 days | 6% |
| Colin Ferrington | 10/10 | 1757 days | 5% |
| ARTHUR ROBERTS UK | 10/10 | 1757 days | 5% |
| Bryan Y. | 10/10 | 1757 days | 5% |
| Marie-Dominique King | 10/10 | 1786 days | 5% |
| Georgia | 10/10 | 1817 days | 5% |
| Will Bernard and Ciara O'Donnell | 10/10 | 1817 days | 5% |
| Norbert | 10/10 | 1878 days | 5% |
| Robert van de Wetering | 10/10 | 1878 days | 5% |
| Piotr and Magda | 10/10 | 1878 days | 5% |
| Clive Browning | 10/10 | 1939 days | 5% |
| Darren Looker | 10/10 | 2062 days | 5% |
| Cliff LaPlant | 10/10 | 2092 days | 4% |
| Cathy and Kevin - UK | 10/10 | 2151 days | 4% |
| Simon and Julie | 9/10 | 2182 days | 4% |
| Elizabeth Kenn | 10/10 | 2182 days | 4% |
| Juliet Woodman | 10/10 | 2182 days | 4% |
| Rob and Leslie, Oregon USA | 10/10 | 2243 days | 4% |
| Dina & Craig from Toronto | 10/10 | 2243 days | 4% |
| Sue & Andy Millard | 10/10 | 2243 days | 4% |
| Verena and Eduard | 10/10 | 2366 days | 4% |
| Jamie Roberts | 10/10 | 2366 days | 4% |
| julie frost | 10/10 | 2457 days | 4% |
| Armando | 10/10 | 2457 days | 4% |
| Brian Parsons | 10/10 | 2488 days | 4% |
| Bruce W | 10/10 | 2488 days | 4% |
| Alexander | 10/10 | 2516 days | 4% |
| Helen Flanagan | 10/10 | 2516 days | 4% |
| Martyn Chambers | 10/10 | 2547 days | 4% |
| David Jenen | 10/10 | 2547 days | 4% |
| Don Wilkes | 10/10 | 2547 days | 4% |
| Andrew Jose | 10/10 | 2578 days | 4% |
| Jay Lawton | 10/10 | 2578 days | 4% |
| John McCready | 10/10 | 2731 days | 3% |
| John Graham | 9/10 | 2853 days | 3% |
| julie frost | 10/10 | 2881 days | 3% |
| Timo Herzel | 10/10 | 3004 days | 3% |
| Christopher Käufer | 10/10 | 3187 days | 2% |
| Nefyn Provis-Evans | 10/10 | 3218 days | 2% |
| Bill Kan | 10/10 | 3218 days | 2% |
| Sandy | 10/10 | 3218 days | 2% |
| Robin Hewson | 10/10 | 3218 days | 2% |
| Karen and Paul | 10/10 | 3218 days | 2% |
| Kim | 9/10 | 3228 days | 1% |
| Jack Bryniarski | 10/10 | 3247 days | 2% |
| Randy and Kim | 10/10 | 3247 days | 2% |
| sgtbean | 10/10 | 3278 days | 2% |
| Mark Freitas | 10/10 | 3278 days | 2% |
| andrea campo | 10/10 | 3278 days | 2% |
| Hernan Chaves | 10/10 | 3278 days | 2% |
| Tiggy Booth-Jones | 10/10 | 3278 days | 2% |
| Farid Baharuddin | 10/10 | 3309 days | 2% |
| Elise Lau | 10/10 | 3309 days | 2% |
| Gayle Campbell | 10/10 | 3339 days | 2% |
| Tim Blong | 10/10 | 3400 days | 2% |
| Will Waine | 10/10 | 3431 days | 2% |
| Jason C | 10/10 | 3431 days | 2% |
| Alan Largue | 10/10 | 3523 days | 2% |
| Susie Ides | 10/10 | 3523 days | 2% |
| Michael Wagner | 10/10 | 3553 days | 2% |
| Bob Large | 10/10 | 3553 days | 2% |
| david watson | 10/10 | 3553 days | 2% |
| john McManus | 10/10 | 3553 days | 2% |
| Jennie Lamb | 10/10 | 3612 days | 1% |
| Robyn Lancaster | 10/10 | 3643 days | 1% |
| Matt Sparkes | 10/10 | 3643 days | 1% |
| Chris Hindley | 10/10 | 3643 days | 1% |
| andrew Pullan | 10/10 | 3643 days | 1% |
| Bev abrahall | 10/10 | 3643 days | 1% |
| Wils | 10/10 | 3643 days | 1% |
| Linda Fargher | 10/10 | 3643 days | 1% |
| Fabio Lentini | 10/10 | 3674 days | 1% |
| Lauren M | 10/10 | 3674 days | 1% |
| Judy Lambert | 10/10 | 3704 days | 1% |
| Jan Compton | 10/10 | 3704 days | 1% |
| Phil & Lin Wilde | 10/10 | 3735 days | 1% |
| Lester Adams | 10/10 | 3735 days | 1% |
| Ruth Hyslop | 10/10 | 3765 days | 1% |
| Andrew Main | 10/10 | 3796 days | 1% |
| Marcos AG | 10/10 | 3796 days | 1% |
| Benjamin Salazar | 10/10 | 3888 days | 1% |
| Mieke_Jacko | 10/10 | 3888 days | 1% |
| Philip Worby | 9/10 | 3949 days | 1% |
| Deb & Craig | 9/10 | 3977 days | 1% |
| Stephen Clark | 10/10 | 3977 days | 1% |
| Carol Seward | 10/10 | 3977 days | 1% |
| Frank Wölfel | 10/10 | 3977 days | 1% |
| Ann Barrett | 10/10 | 3977 days | 1% |
| James Capel | 10/10 | 3977 days | 1% |
| Roger McCabe | 10/10 | 4008 days | 1% |
| Miles Chisholm | 10/10 | 4008 days | 1% |
| andreas wolf | 10/10 | 4039 days | 1% |
| Brian | 10/10 | 4069 days | 1% |
| Jordan M | 10/10 | 4069 days | 1% |
| KATHLEEN CUNEY | 10/10 | 4100 days | 1% |
| Patrick Shapland | 10/10 | 4100 days | 1% |
| Arthur W | 10/10 | 4100 days | 1% |
| Joan Kelley | 10/10 | 4130 days | 0% |
| David Johns | 10/10 | 4130 days | 0% |
| Bronwyn Cikuts | 10/10 | 4130 days | 0% |
| Mel Catlin | 10/10 | 4161 days | 0% |
| Gary Kerr | 10/10 | 4192 days | 0% |
| matt_ellington | 10/10 | 4222 days | 0% |
| Dorien Broothaerts | 10/10 | 4253 days | 0% |
| Anthony Smith | 10/10 | 4283 days | 0% |
| Julian Roots | 10/10 | 4314 days | 0% |
| Elke + Holger | 10/10 | 4314 days | 0% |
| lynandsimon | 10/10 | 4314 days | 0% |
| Helen Grant | 10/10 | 4314 days | 0% |
| Mike McG | 10/10 | 4342 days | 0% |
| Hans Zima | 10/10 | 4342 days | 0% |
| Jill Fischer | 10/10 | 4342 days | 0% |
| william harrison | 10/10 | 4373 days | 0% |
| Al Campbell | 10/10 | 4373 days | 0% |
| heyjude | 10/10 | 4373 days | 0% |
| Nils Andersson | 10/10 | 4373 days | 0% |
| Andrew Crow | 9/10 | 4404 days | 1% |
| barbequeman | 10/10 | 4434 days | 1% |
| Chillingworth | 9/10 | 4434 days | 1% |
| ianscubadiver | 10/10 | 4434 days | 1% |
| stefael | 10/10 | 4526 days | 1% |
| markchiller | 9/10 | 4526 days | 1% |
| liamandkat2012 | 10/10 | 4557 days | 1% |
| danielthembawhite | 10/10 | 4587 days | 1% |
| jodel | 9/10 | 4618 days | 1% |
| Tramper49 | 10/10 | 4648 days | 1% |
| TheHoon | 9/10 | 4648 days | 1% |
| Roy Barton | 9/10 | 4676 days | 1% |
| royb | 10/10 | 4679 days | 1% |
| tmdilly | 10/10 | 4679 days | 1% |
| mkkbven | 10/10 | 4679 days | 1% |
| JML | 10/10 | 4679 days | 1% |
| bedards | 10/10 | 4708 days | 1% |
| Chattykathy | 10/10 | 4708 days | 1% |
| Dazler | 9/10 | 4708 days | 1% |
| elaineandbob | 10/10 | 4708 days | 1% |
| Edeeee | 10/10 | 4708 days | 1% |
| darylw | 9/10 | 4739 days | 1% |
| Robeliza | 9/10 | 4739 days | 1% |
| kiwihaus | 10/10 | 4739 days | 1% |
| jenny | 9/10 | 4739 days | 1% |
| fms95032 | 10/10 | 4770 days | 1% |
| theoverlander | 10/10 | 4831 days | 1% |
| sharons0 | 10/10 | 4831 days | 1% |
| Sally_Watson | 10/10 | 4831 days | 1% |
| Tonyb436 | 10/10 | 4831 days | 1% |
| Wenny Yap | 10/10 | 4861 days | 1% |
| garethd1980 | 10/10 | 4861 days | 1% |
| jodienblue | 10/10 | 4892 days | 1% |
| Discen | 10/10 | 4953 days | 1% |
| Cookie | 9/10 | 4984 days | 1% |
| Marylyn | 10/10 | 4984 days | 1% |
| mcatlin | 10/10 | 4984 days | 1% |
| GWHarris | 10/10 | 5014 days | 1% |
| davidfrances | 10/10 | 5045 days | 1% |
| TraceyE | 10/10 | 5045 days | 1% |
| Nancycox | 10/10 | 5045 days | 1% |
| Kensa | 10/10 | 5045 days | 1% |
| roasty | 10/10 | 5073 days | 1% |
| WGregory | 10/10 | 5073 days | 1% |
| HighlandLassie | 10/10 | 5073 days | 1% |
| trar | 10/10 | 5104 days | 1% |
| AlexM | 10/10 | 5135 days | 1% |
| alixgibson | 9/10 | 5135 days | 1% |
| Jaap | 9/10 | 5165 days | 1% |
| millar | 10/10 | 5165 days | 1% |
| Hummpj | 10/10 | 5165 days | 1% |
| ARLENE | 10/10 | 5196 days | 1% |
| fittock | 10/10 | 5196 days | 1% |
| stinfamily | 10/10 | 5226 days | 1% |
| jimwood | 9/10 | 5226 days | 1% |
| Jem2378 | 10/10 | 5257 days | 1% |
| cornishcouple | 10/10 | 5349 days | 1% |
| lorrainej | 10/10 | 5379 days | 1% |
| PeteandEm | 10/10 | 5379 days | 1% |
| Roodinthehouse | 10/10 | 5379 days | 1% |
| Paul Roberts | 10/10 | 5410 days | 1% |
| Alan Howe | 10/10 | 5430 days | 1% |
| Martina Olley | 10/10 | 5469 days | 1% |
| jorgewoods2000 | 10/10 | 5469 days | 1% |
| BevM | 10/10 | 5469 days | 1% |
| cosic1 | 10/10 | 5469 days | 1% |
| Stephen O'Connor | 10/10 | 5469 days | 1% |
| Kent ONeill | 10/10 | 5469 days | 1% |
| Elin McCallum | 10/10 | 5469 days | 1% |
| fionaanddaveare | 10/10 | 5500 days | 1% |
| Carlos Grana | 10/10 | 5500 days | 1% |
| Ian Shaw | 10/10 | 5500 days | 1% |
| Jerry | 10/10 | 5530 days | 1% |
| Lisa Brooks | 10/10 | 5530 days | 1% |
| Philip Worby | 10/10 | 5530 days | 1% |
| pyxxel | 10/10 | 5530 days | 1% |
| JimTheCanuck | 10/10 | 5561 days | 1% |
| JANOT Gerard | 10/10 | 5561 days | 1% |
| TonyS | 10/10 | 5561 days | 1% |
| cal knight | 10/10 | 5622 days | 1% |
| John Robinson | 10/10 | 5622 days | 1% |
| helmet_p | 10/10 | 5622 days | 1% |
| sue dobbs | 10/10 | 5622 days | 1% |
| Ashley McGee | 10/10 | 5714 days | 1% |
| GusCrotty | 10/10 | 5714 days | 1% |
| Robin | 10/10 | 5744 days | 1% |
| Andrew | 10/10 | 5744 days | 1% |
| skent | 9/10 | 5744 days | 1% |
| David Clarke | 10/10 | 5744 days | 1% |
| Ed | 10/10 | 5744 days | 1% |
| ian_s | 10/10 | 5749 days | 1% |
| Graham | 9/10 | 5765 days | 1% |
| Tony Pearson | 10/10 | 5767 days | 1% |
| Adrian | 10/10 | 5775 days | 1% |
| yvonne_and_leon | 10/10 | 5775 days | 1% |
| Brian Etheridge | 10/10 | 5776 days | 1% |
| Jan Emrick | 10/10 | 5791 days | 1% |
| Roberto Mazumdar | 9/10 | 5792 days | 1% |
| Alan Morris | 10/10 | 5793 days | 1% |
| Dave739 | 10/10 | 5842 days | 1% |
| Carole Leonard | 10/10 | 5865 days | 1% |
| bugs | 10/10 | 5865 days | 1% |
| Peter_C | 10/10 | 5882 days | 1% |
| Jeff Kotz | 10/10 | 5885 days | 1% |
| Dave Carlyle | 10/10 | 5886 days | 1% |
| George (Harry) Beardow | 10/10 | 5896 days | 1% |
| Peter Peterson | 10/10 | 5966 days | 1% |
| Jen | 10/10 | 6514 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The New Zealand Frontiers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.69% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The New Zealand Frontiers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The New Zealand Frontiers experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.