Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
239 Valid Reviews
The Kiwi Motorhomes experience has a total of 247 reviews. There are 239 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 239 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 239 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.53% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.53% and is based on 239 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Judy | 2/10 | 266 days | 51% |
| Carolyn Petro | 5/10 | 266 days | 86% |
| Tom | 5/10 | 387 days | 82% |
| Rachel | 10/10 | 510 days | 100% |
| Andrew Sykes | 10/10 | 632 days | 91% |
| John Booth | 10/10 | 632 days | 91% |
| Jesse & Jeanie | 10/10 | 1209 days | 31% |
| Jodie Hick | 10/10 | 1240 days | 29% |
| Helene McGrath | 10/10 | 1240 days | 29% |
| Peter Holmes | 10/10 | 1240 days | 29% |
| Grey Wilson | 10/10 | 1240 days | 29% |
| Robert Evans | 10/10 | 1270 days | 26% |
| Julia and Iain Smith | 10/10 | 1301 days | 24% |
| Iain and Virginia MacEwan | 9/10 | 1301 days | 24% |
| Geoff J | 10/10 | 1331 days | 22% |
| Nadia | 10/10 | 1331 days | 22% |
| Jo & Geoff | 10/10 | 1331 days | 22% |
| Nigel Bruce | 10/10 | 1331 days | 22% |
| Maree Keane | 10/10 | 1331 days | 22% |
| Kerry Maxwell | 8/10 | 1331 days | 22% |
| Kathy Gilbert | 10/10 | 1331 days | 22% |
| Matias Fuenzalida | 10/10 | 1331 days | 22% |
| Matt | 10/10 | 1331 days | 22% |
| Adrian | 10/10 | 1331 days | 22% |
| Roger | 9/10 | 1362 days | 20% |
| Arthur Grant | 10/10 | 1362 days | 20% |
| Ann-Marie Ryan | 10/10 | 1362 days | 20% |
| Brian and Roberta | 10/10 | 1362 days | 20% |
| Greg & Vicki | 10/10 | 1362 days | 20% |
| John | 10/10 | 1362 days | 20% |
| Claire Wairau | 10/10 | 1362 days | 20% |
| Jeanette & Goeff England | 9/10 | 1390 days | 18% |
| micha | 9/10 | 1390 days | 18% |
| Dave | 9/10 | 1390 days | 18% |
| Adam Darby | 9/10 | 1421 days | 17% |
| Margy | 10/10 | 1421 days | 17% |
| Andrea | 10/10 | 1421 days | 17% |
| MARY | 10/10 | 1421 days | 17% |
| Lara Plumtree | 9/10 | 1421 days | 17% |
| Chad Carter | 10/10 | 1421 days | 17% |
| Stacey Houkamau | 10/10 | 1452 days | 15% |
| Royden Motu | 8/10 | 1452 days | 15% |
| Rachael Moon | 10/10 | 1482 days | 14% |
| Jean McDonald | 10/10 | 1482 days | 14% |
| Erica Mcnamara | 10/10 | 1513 days | 12% |
| Tony Bolderston | 9/10 | 1513 days | 12% |
| François | 10/10 | 1513 days | 12% |
| Allan Sykes | 10/10 | 1513 days | 12% |
| Mick and Janine | 10/10 | 1513 days | 12% |
| De'arne Yorke | 10/10 | 1513 days | 12% |
| Michelle McMurtry | 10/10 | 1513 days | 12% |
| Haley Blackwell | 10/10 | 1513 days | 12% |
| Sharon Cole | 10/10 | 1513 days | 12% |
| gary chambers | 9/10 | 1513 days | 12% |
| Karen Hutchinson | 10/10 | 1513 days | 12% |
| Fran | 10/10 | 1513 days | 12% |
| Simon Garlick | 10/10 | 1542 days | 11% |
| Annalies Donald | 10/10 | 1543 days | 11% |
| Joanne | 10/10 | 1543 days | 11% |
| A & D de Bruin | 10/10 | 1543 days | 11% |
| She and Vinz | 10/10 | 1543 days | 11% |
| Herb & Kirsty Rihari | 10/10 | 1543 days | 11% |
| Aaron Wright | 10/10 | 1543 days | 11% |
| Tom and Whanau ( family ) | 10/10 | 1543 days | 11% |
| Ric & Sherrie | 10/10 | 1574 days | 10% |
| Katie | 10/10 | 1574 days | 10% |
| Roi Minhinnick | 10/10 | 1574 days | 10% |
| Peter Moosman and Kairyn Smith | 10/10 | 1574 days | 10% |
| barry julian | 10/10 | 1574 days | 10% |
| Jason | 10/10 | 1574 days | 10% |
| Jess J Sutch | 10/10 | 1605 days | 9% |
| Gross Family | 8/10 | 1605 days | 9% |
| Derek He | 10/10 | 1605 days | 9% |
| Shirley Potiki | 10/10 | 1605 days | 9% |
| MARION HAYNES | 9/10 | 1605 days | 9% |
| Kerran and Will | 10/10 | 1635 days | 8% |
| Cathryn Wood | 10/10 | 1635 days | 8% |
| Grainne | 9/10 | 1635 days | 8% |
| Herb & Kirsty Rihari | 10/10 | 1635 days | 8% |
| Daniel Lewin | 10/10 | 1695 days | 7% |
| jordi Llovera Bergó | 10/10 | 1726 days | 6% |
| Iwan | 10/10 | 1727 days | 6% |
| Stuart Lurc | 10/10 | 1727 days | 6% |
| Niral Patel | 10/10 | 1727 days | 6% |
| Claire Feeney | 10/10 | 1755 days | 6% |
| Heather Jamieson | 10/10 | 1756 days | 6% |
| Cathy Wilson | 10/10 | 1756 days | 6% |
| Kim Parrish | 10/10 | 1756 days | 6% |
| Jen Breuni | 10/10 | 1756 days | 6% |
| Claes Justesen | 10/10 | 1756 days | 6% |
| Fredrik L | 10/10 | 1756 days | 6% |
| Caroline | 10/10 | 1756 days | 6% |
| Shelley | 10/10 | 1787 days | 6% |
| Yariv Rachmani | 10/10 | 1787 days | 6% |
| Izzie | 10/10 | 1787 days | 6% |
| James Stopford | 10/10 | 1787 days | 6% |
| jesper smed hedegaard | 10/10 | 1787 days | 6% |
| Jessica Butler | 9/10 | 1787 days | 6% |
| Peter Mocko | 10/10 | 1787 days | 6% |
| Janice Pool | 10/10 | 1818 days | 6% |
| Sharon Gibbons | 10/10 | 1818 days | 6% |
| Damian Hughes | 10/10 | 1818 days | 6% |
| Malin Graas | 10/10 | 1818 days | 6% |
| DAMIEN BENARD | 10/10 | 1848 days | 6% |
| Jono | 10/10 | 1848 days | 6% |
| Dani & Matt | 10/10 | 1848 days | 6% |
| cristina ordas | 10/10 | 1848 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 1909 days | 6% |
| Matthew Pan | 10/10 | 1909 days | 6% |
| Trina Newbold | 10/10 | 1909 days | 6% |
| Chala Chase | 10/10 | 1939 days | 6% |
| Txell Soy | 10/10 | 1940 days | 6% |
| Rokiah Adam | 10/10 | 2001 days | 5% |
| Rick Fontaine | 10/10 | 2031 days | 5% |
| enrique bekerle | 10/10 | 2032 days | 5% |
| Francis T | 10/10 | 2032 days | 5% |
| Michelle Williams | 10/10 | 2032 days | 5% |
| SUE BOOKER | 10/10 | 2062 days | 5% |
| Dusty Miller | 10/10 | 2062 days | 5% |
| Josh P. | 10/10 | 2062 days | 5% |
| Martin Arnold | 10/10 | 2062 days | 5% |
| Mario Koenig | 10/10 | 2062 days | 5% |
| JHN | 10/10 | 2062 days | 5% |
| Vinesh | 10/10 | 2062 days | 5% |
| Will Langdon | 10/10 | 2062 days | 5% |
| Daniel Soares | 9/10 | 2092 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2093 days | 5% |
| Kees en Jacqueline | 10/10 | 2093 days | 5% |
| Kasey Hope | 9/10 | 2093 days | 5% |
| Jonathan Tan | 10/10 | 2093 days | 5% |
| Joanna Duncan | 9/10 | 2093 days | 5% |
| Niki | 10/10 | 2093 days | 5% |
| Tuval Rabina | 10/10 | 2120 days | 5% |
| Adam Browne | 10/10 | 2121 days | 5% |
| Emily Petersen | 10/10 | 2121 days | 5% |
| Lisa McCullough | 10/10 | 2121 days | 5% |
| Simon Allam | 10/10 | 2121 days | 5% |
| ronald smael | 10/10 | 2121 days | 5% |
| Gabriele Kiessling | 10/10 | 2151 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2151 days | 5% |
| Caroline Langen | 8/10 | 2151 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2151 days | 5% |
| Jerome | 10/10 | 2152 days | 5% |
| Bo Chen | 10/10 | 2152 days | 5% |
| Bernhard Baumann | 10/10 | 2152 days | 5% |
| Maria | 10/10 | 2183 days | 5% |
| jay davies | 9/10 | 2183 days | 5% |
| Hannah Yeong | 10/10 | 2183 days | 5% |
| Phil Kramer | 9/10 | 2183 days | 5% |
| Susie Jacob | 10/10 | 2212 days | 5% |
| Armond Philmon | 10/10 | 2213 days | 5% |
| Marek Piasta | 10/10 | 2213 days | 5% |
| Martina | 9/10 | 2213 days | 5% |
| Carol Warrington | 7/10 | 2243 days | 4% |
| Sharon O'neill | 9/10 | 2243 days | 5% |
| Anna | 10/10 | 2274 days | 5% |
| Joao Almeida | 8/10 | 2305 days | 5% |
| jasper billings | 10/10 | 2335 days | 5% |
| Robert | 10/10 | 2336 days | 5% |
| Ray and Jan Charles | 9/10 | 2397 days | 4% |
| jenny goh | 10/10 | 2397 days | 4% |
| Belinda Morgan | 9/10 | 2426 days | 4% |
| Karl Cundall | 10/10 | 2426 days | 4% |
| Kim and Ron Tito | 9/10 | 2426 days | 4% |
| Lily | 10/10 | 2427 days | 4% |
| Vanessa Lonsdale | 10/10 | 2427 days | 4% |
| Bryce McKeown | 9/10 | 2427 days | 4% |
| Terence Withers | 8/10 | 2457 days | 4% |
| ELISE THOLLET | 10/10 | 2458 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2458 days | 4% |
| AndyE | 10/10 | 2458 days | 4% |
| Joel Sayre | 10/10 | 2485 days | 4% |
| Tanya Duncan | 10/10 | 2516 days | 4% |
| Douglas Anderson | 8/10 | 2516 days | 4% |
| CATHRYN MCGRATH | 10/10 | 2547 days | 4% |
| Wouter Dillien | 10/10 | 2547 days | 4% |
| Jason Witheld | 10/10 | 2577 days | 4% |
| aga_lukasik | 10/10 | 2577 days | 4% |
| Jessica Eggleston | 10/10 | 2577 days | 4% |
| Tina Mcm | 9/10 | 2638 days | 4% |
| Ian Hutton | 9/10 | 2669 days | 4% |
| Steve Brennan | 9/10 | 2700 days | 4% |
| Zac James | 10/10 | 2700 days | 4% |
| Luke Bingle | 10/10 | 2700 days | 4% |
| Gareth Hale | 8/10 | 2731 days | 4% |
| Janiel Ternura | 10/10 | 2761 days | 4% |
| Michael Spicer | 10/10 | 2761 days | 4% |
| GARRY and MARIA Steele | 10/10 | 2791 days | 4% |
| Achim Schafer | 10/10 | 2791 days | 4% |
| Robert Darby | 10/10 | 2881 days | 3% |
| David Hocde | 10/10 | 2881 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 2881 days | 3% |
| Linda Stans | 10/10 | 2912 days | 3% |
| Maria Steele | 10/10 | 2942 days | 3% |
| Jaroslaw Lukasik | 10/10 | 2942 days | 3% |
| Andy Shilladay | 10/10 | 2942 days | 3% |
| Robyn Greening | 10/10 | 2973 days | 3% |
| Barbara Halberg | 8/10 | 3156 days | 3% |
| Sam Kydd | 9/10 | 3187 days | 3% |
| Jim Gifford | 10/10 | 3187 days | 3% |
| Josephine Chesby | 9/10 | 3216 days | 3% |
| Charlotte Stanbury | 10/10 | 3216 days | 3% |
| gerry white | 10/10 | 3217 days | 3% |
| Jeremy Bird | 10/10 | 3247 days | 3% |
| Margaret Hackett | 9/10 | 3247 days | 2% |
| Ty Birkett | 10/10 | 3279 days | 2% |
| Christopher Claes | 10/10 | 3308 days | 2% |
| Annette Vartha | 10/10 | 3339 days | 2% |
| Kimbee2015 | 9/10 | 3431 days | 2% |
| Lee Spinks | 9/10 | 3522 days | 2% |
| Liz Charles | 10/10 | 3522 days | 2% |
| Louise C | 10/10 | 3553 days | 2% |
| David Spriggs | 10/10 | 3554 days | 2% |
| Heinrich Ballhaus | 10/10 | 3581 days | 2% |
| Jennifer Greenholt | 10/10 | 3612 days | 2% |
| Jayson Herewini | 9/10 | 3612 days | 2% |
| Michael Michael and Claudia | 10/10 | 3612 days | 2% |
| Fiona Whyte | 10/10 | 3612 days | 2% |
| Chris & Anne | 10/10 | 3734 days | 1% |
| Craig Dunphy | 10/10 | 3978 days | 1% |
| Eric T. | 10/10 | 4009 days | 1% |
| Emily | 10/10 | 4038 days | 1% |
| Brian | 10/10 | 4039 days | 1% |
| bren Herbert | 10/10 | 4070 days | 1% |
| Johan Sundstrom | 10/10 | 4343 days | 0% |
| smarcantonio | 9/10 | 4404 days | 1% |
| Sadie | 10/10 | 4527 days | 1% |
| LindaA | 10/10 | 4770 days | 1% |
| Long | 10/10 | 4954 days | 1% |
| lindacb | 10/10 | 5015 days | 1% |
| jm_1879 | 8/10 | 5043 days | 1% |
| SueHarvey | 10/10 | 5043 days | 1% |
| jojohnson | 9/10 | 5074 days | 1% |
| TinaC | 9/10 | 5074 days | 1% |
| tonyhughes | 10/10 | 5074 days | 1% |
| bothmer | 9/10 | 5105 days | 1% |
| Jim_Gifford | 10/10 | 5166 days | 1% |
| Peter | 6/10 | 5730 days | 0% |
| Peter Aston | 8/10 | 6106 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.