Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 63 days | 100% |
| Judy | 2/10 | 400 days | 54% |
| Carolyn Petro | 5/10 | 400 days | 91% |
| Tom | 5/10 | 521 days | 84% |
| Rachel | 10/10 | 644 days | 100% |
| Andrew Sykes | 10/10 | 766 days | 87% |
| John Booth | 10/10 | 766 days | 87% |
| Jesse & Jeanie | 10/10 | 1343 days | 24% |
| Jodie Hick | 10/10 | 1374 days | 21% |
| Helene McGrath | 10/10 | 1374 days | 21% |
| Peter Holmes | 10/10 | 1374 days | 21% |
| Grey Wilson | 10/10 | 1374 days | 21% |
| Robert Evans | 10/10 | 1404 days | 19% |
| Julia and Iain Smith | 10/10 | 1435 days | 18% |
| Iain and Virginia MacEwan | 9/10 | 1435 days | 17% |
| Geoff J | 10/10 | 1465 days | 16% |
| Nadia | 10/10 | 1465 days | 16% |
| Jo & Geoff | 10/10 | 1465 days | 16% |
| Nigel Bruce | 10/10 | 1465 days | 16% |
| Maree Keane | 10/10 | 1465 days | 16% |
| Kerry Maxwell | 8/10 | 1465 days | 16% |
| Kathy Gilbert | 10/10 | 1465 days | 16% |
| Matias Fuenzalida | 10/10 | 1465 days | 16% |
| Matt | 10/10 | 1465 days | 16% |
| Adrian | 10/10 | 1465 days | 16% |
| Roger | 9/10 | 1496 days | 14% |
| Arthur Grant | 10/10 | 1496 days | 14% |
| Ann-Marie Ryan | 10/10 | 1496 days | 14% |
| Brian and Roberta | 10/10 | 1496 days | 14% |
| Greg & Vicki | 10/10 | 1496 days | 14% |
| John | 10/10 | 1496 days | 14% |
| Claire Wairau | 10/10 | 1496 days | 14% |
| Jeanette & Goeff England | 9/10 | 1524 days | 13% |
| micha | 9/10 | 1524 days | 13% |
| Dave | 9/10 | 1524 days | 13% |
| Adam Darby | 9/10 | 1555 days | 11% |
| Margy | 10/10 | 1555 days | 12% |
| Andrea | 10/10 | 1555 days | 12% |
| MARY | 10/10 | 1555 days | 12% |
| Lara Plumtree | 9/10 | 1555 days | 11% |
| Chad Carter | 10/10 | 1555 days | 12% |
| Stacey Houkamau | 10/10 | 1586 days | 10% |
| Royden Motu | 8/10 | 1586 days | 10% |
| Rachael Moon | 10/10 | 1616 days | 9% |
| Jean McDonald | 10/10 | 1616 days | 9% |
| Erica Mcnamara | 10/10 | 1647 days | 9% |
| Tony Bolderston | 9/10 | 1647 days | 8% |
| François | 10/10 | 1647 days | 9% |
| Allan Sykes | 10/10 | 1647 days | 9% |
| Mick and Janine | 10/10 | 1647 days | 9% |
| De'arne Yorke | 10/10 | 1647 days | 9% |
| Michelle McMurtry | 10/10 | 1647 days | 9% |
| Haley Blackwell | 10/10 | 1647 days | 9% |
| Sharon Cole | 10/10 | 1647 days | 9% |
| gary chambers | 9/10 | 1647 days | 8% |
| Karen Hutchinson | 10/10 | 1647 days | 9% |
| Fran | 10/10 | 1647 days | 9% |
| Simon Garlick | 10/10 | 1676 days | 8% |
| Annalies Donald | 10/10 | 1677 days | 8% |
| Joanne | 10/10 | 1677 days | 8% |
| A & D de Bruin | 10/10 | 1677 days | 8% |
| She and Vinz | 10/10 | 1677 days | 8% |
| Herb & Kirsty Rihari | 10/10 | 1677 days | 8% |
| Aaron Wright | 10/10 | 1677 days | 8% |
| Tom and Whanau ( family ) | 10/10 | 1677 days | 8% |
| Ric & Sherrie | 10/10 | 1708 days | 7% |
| Katie | 10/10 | 1708 days | 7% |
| Roi Minhinnick | 10/10 | 1708 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 1708 days | 7% |
| barry julian | 10/10 | 1708 days | 7% |
| Jason | 10/10 | 1708 days | 7% |
| Jess J Sutch | 10/10 | 1739 days | 7% |
| Gross Family | 8/10 | 1739 days | 7% |
| Derek He | 10/10 | 1739 days | 7% |
| Shirley Potiki | 10/10 | 1739 days | 7% |
| MARION HAYNES | 9/10 | 1739 days | 7% |
| Kerran and Will | 10/10 | 1769 days | 6% |
| Cathryn Wood | 10/10 | 1769 days | 6% |
| Grainne | 9/10 | 1769 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 1769 days | 6% |
| Daniel Lewin | 10/10 | 1829 days | 6% |
| jordi Llovera Bergó | 10/10 | 1860 days | 6% |
| Iwan | 10/10 | 1861 days | 6% |
| Stuart Lurc | 10/10 | 1861 days | 6% |
| Niral Patel | 10/10 | 1861 days | 6% |
| Claire Feeney | 10/10 | 1889 days | 6% |
| Heather Jamieson | 10/10 | 1890 days | 6% |
| Cathy Wilson | 10/10 | 1890 days | 6% |
| Kim Parrish | 10/10 | 1890 days | 6% |
| Jen Breuni | 10/10 | 1890 days | 6% |
| Claes Justesen | 10/10 | 1890 days | 6% |
| Fredrik L | 10/10 | 1890 days | 6% |
| Caroline | 10/10 | 1890 days | 6% |
| Shelley | 10/10 | 1921 days | 6% |
| Yariv Rachmani | 10/10 | 1921 days | 6% |
| Izzie | 10/10 | 1921 days | 6% |
| James Stopford | 10/10 | 1921 days | 6% |
| jesper smed hedegaard | 10/10 | 1921 days | 6% |
| Jessica Butler | 9/10 | 1921 days | 6% |
| Peter Mocko | 10/10 | 1921 days | 6% |
| Janice Pool | 10/10 | 1952 days | 6% |
| Sharon Gibbons | 10/10 | 1952 days | 6% |
| Damian Hughes | 10/10 | 1952 days | 6% |
| Malin Graas | 10/10 | 1952 days | 6% |
| DAMIEN BENARD | 10/10 | 1982 days | 6% |
| Jono | 10/10 | 1982 days | 6% |
| Dani & Matt | 10/10 | 1982 days | 6% |
| cristina ordas | 10/10 | 1982 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2043 days | 6% |
| Matthew Pan | 10/10 | 2043 days | 6% |
| Trina Newbold | 10/10 | 2043 days | 6% |
| Chala Chase | 10/10 | 2073 days | 5% |
| Txell Soy | 10/10 | 2074 days | 5% |
| Rokiah Adam | 10/10 | 2135 days | 5% |
| Rick Fontaine | 10/10 | 2165 days | 5% |
| enrique bekerle | 10/10 | 2166 days | 5% |
| Francis T | 10/10 | 2166 days | 5% |
| Michelle Williams | 10/10 | 2166 days | 5% |
| SUE BOOKER | 10/10 | 2196 days | 5% |
| Dusty Miller | 10/10 | 2196 days | 5% |
| Josh P. | 10/10 | 2196 days | 5% |
| Martin Arnold | 10/10 | 2196 days | 5% |
| Mario Koenig | 10/10 | 2196 days | 5% |
| JHN | 10/10 | 2196 days | 5% |
| Vinesh | 10/10 | 2196 days | 5% |
| Will Langdon | 10/10 | 2196 days | 5% |
| Daniel Soares | 9/10 | 2226 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2227 days | 5% |
| Kees en Jacqueline | 10/10 | 2227 days | 5% |
| Kasey Hope | 9/10 | 2227 days | 5% |
| Jonathan Tan | 10/10 | 2227 days | 5% |
| Joanna Duncan | 9/10 | 2227 days | 5% |
| Niki | 10/10 | 2227 days | 5% |
| Tuval Rabina | 10/10 | 2254 days | 5% |
| Adam Browne | 10/10 | 2255 days | 5% |
| Emily Petersen | 10/10 | 2255 days | 5% |
| Lisa McCullough | 10/10 | 2255 days | 5% |
| Simon Allam | 10/10 | 2255 days | 5% |
| ronald smael | 10/10 | 2255 days | 5% |
| Gabriele Kiessling | 10/10 | 2285 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2285 days | 5% |
| Caroline Langen | 8/10 | 2285 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2285 days | 5% |
| Jerome | 10/10 | 2286 days | 5% |
| Bo Chen | 10/10 | 2286 days | 5% |
| Bernhard Baumann | 10/10 | 2286 days | 5% |
| Maria | 10/10 | 2317 days | 5% |
| jay davies | 9/10 | 2317 days | 5% |
| Hannah Yeong | 10/10 | 2317 days | 5% |
| Phil Kramer | 9/10 | 2317 days | 5% |
| Susie Jacob | 10/10 | 2346 days | 5% |
| Armond Philmon | 10/10 | 2347 days | 5% |
| Marek Piasta | 10/10 | 2347 days | 5% |
| Martina | 9/10 | 2347 days | 5% |
| Carol Warrington | 7/10 | 2377 days | 4% |
| Sharon O'neill | 9/10 | 2377 days | 5% |
| Anna | 10/10 | 2408 days | 5% |
| Joao Almeida | 8/10 | 2439 days | 4% |
| jasper billings | 10/10 | 2469 days | 4% |
| Robert | 10/10 | 2470 days | 4% |
| Ray and Jan Charles | 9/10 | 2531 days | 4% |
| jenny goh | 10/10 | 2531 days | 4% |
| Belinda Morgan | 9/10 | 2560 days | 4% |
| Karl Cundall | 10/10 | 2560 days | 4% |
| Kim and Ron Tito | 9/10 | 2560 days | 4% |
| Lily | 10/10 | 2561 days | 4% |
| Vanessa Lonsdale | 10/10 | 2561 days | 4% |
| Bryce McKeown | 9/10 | 2561 days | 4% |
| Terence Withers | 8/10 | 2591 days | 4% |
| ELISE THOLLET | 10/10 | 2592 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2592 days | 4% |
| AndyE | 10/10 | 2592 days | 4% |
| Joel Sayre | 10/10 | 2619 days | 4% |
| Tanya Duncan | 10/10 | 2650 days | 4% |
| Douglas Anderson | 8/10 | 2650 days | 4% |
| CATHRYN MCGRATH | 10/10 | 2681 days | 4% |
| Wouter Dillien | 10/10 | 2681 days | 4% |
| Jason Witheld | 10/10 | 2711 days | 4% |
| aga_lukasik | 10/10 | 2711 days | 4% |
| Jessica Eggleston | 10/10 | 2711 days | 4% |
| Tina Mcm | 9/10 | 2772 days | 4% |
| Ian Hutton | 9/10 | 2803 days | 4% |
| Steve Brennan | 9/10 | 2834 days | 3% |
| Zac James | 10/10 | 2834 days | 4% |
| Luke Bingle | 10/10 | 2834 days | 4% |
| Gareth Hale | 8/10 | 2865 days | 3% |
| Janiel Ternura | 10/10 | 2895 days | 3% |
| Michael Spicer | 10/10 | 2895 days | 3% |
| GARRY and MARIA Steele | 10/10 | 2925 days | 3% |
| Achim Schafer | 10/10 | 2925 days | 3% |
| Robert Darby | 10/10 | 3015 days | 3% |
| David Hocde | 10/10 | 3015 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3015 days | 3% |
| Linda Stans | 10/10 | 3046 days | 3% |
| Maria Steele | 10/10 | 3076 days | 3% |
| Jaroslaw Lukasik | 10/10 | 3076 days | 3% |
| Andy Shilladay | 10/10 | 3076 days | 3% |
| Robyn Greening | 10/10 | 3107 days | 3% |
| Barbara Halberg | 8/10 | 3290 days | 2% |
| Sam Kydd | 9/10 | 3321 days | 2% |
| Jim Gifford | 10/10 | 3321 days | 2% |
| Josephine Chesby | 9/10 | 3350 days | 2% |
| Charlotte Stanbury | 10/10 | 3350 days | 2% |
| gerry white | 10/10 | 3351 days | 2% |
| Jeremy Bird | 10/10 | 3381 days | 2% |
| Margaret Hackett | 9/10 | 3381 days | 2% |
| Ty Birkett | 10/10 | 3413 days | 2% |
| Christopher Claes | 10/10 | 3442 days | 2% |
| Annette Vartha | 10/10 | 3473 days | 2% |
| Kimbee2015 | 9/10 | 3565 days | 2% |
| Lee Spinks | 9/10 | 3656 days | 1% |
| Liz Charles | 10/10 | 3656 days | 1% |
| Louise C | 10/10 | 3687 days | 1% |
| David Spriggs | 10/10 | 3688 days | 1% |
| Heinrich Ballhaus | 10/10 | 3715 days | 1% |
| Jennifer Greenholt | 10/10 | 3746 days | 1% |
| Jayson Herewini | 9/10 | 3746 days | 1% |
| Michael Michael and Claudia | 10/10 | 3746 days | 1% |
| Fiona Whyte | 10/10 | 3746 days | 1% |
| Chris & Anne | 10/10 | 3868 days | 1% |
| Craig Dunphy | 10/10 | 4112 days | 0% |
| Eric T. | 10/10 | 4143 days | 0% |
| Emily | 10/10 | 4172 days | 0% |
| Brian | 10/10 | 4173 days | 0% |
| bren Herbert | 10/10 | 4204 days | 0% |
| Johan Sundstrom | 10/10 | 4477 days | 1% |
| smarcantonio | 9/10 | 4538 days | 1% |
| Sadie | 10/10 | 4661 days | 1% |
| LindaA | 10/10 | 4904 days | 1% |
| Long | 10/10 | 5088 days | 1% |
| lindacb | 10/10 | 5149 days | 1% |
| jm_1879 | 8/10 | 5177 days | 1% |
| SueHarvey | 10/10 | 5177 days | 1% |
| jojohnson | 9/10 | 5208 days | 1% |
| TinaC | 9/10 | 5208 days | 1% |
| tonyhughes | 10/10 | 5208 days | 1% |
| bothmer | 9/10 | 5239 days | 1% |
| Jim_Gifford | 10/10 | 5300 days | 1% |
| Peter | 6/10 | 5864 days | 0% |
| Peter Aston | 8/10 | 6240 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.92% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.24% |
| 14 | -0.26% |
| 15 | -0.27% |
| 16 | -0.29% |
| 17 | -0.31% |
| 18 | -0.33% |
| 19 | -0.35% |
| … | … |
Balancing Adjustment
1.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.