Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
239 Valid Reviews
The Kiwi Motorhomes experience has a total of 247 reviews. There are 239 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 239 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 239 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.53% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.53% and is based on 239 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Judy | 2/10 | 296 days | 52% |
| Carolyn Petro | 5/10 | 296 days | 87% |
| Tom | 5/10 | 417 days | 82% |
| Rachel | 10/10 | 540 days | 100% |
| Andrew Sykes | 10/10 | 662 days | 90% |
| John Booth | 10/10 | 662 days | 90% |
| Jesse & Jeanie | 10/10 | 1239 days | 29% |
| Jodie Hick | 10/10 | 1270 days | 27% |
| Helene McGrath | 10/10 | 1270 days | 27% |
| Peter Holmes | 10/10 | 1270 days | 27% |
| Grey Wilson | 10/10 | 1270 days | 27% |
| Robert Evans | 10/10 | 1300 days | 25% |
| Julia and Iain Smith | 10/10 | 1331 days | 23% |
| Iain and Virginia MacEwan | 9/10 | 1331 days | 22% |
| Geoff J | 10/10 | 1361 days | 21% |
| Nadia | 10/10 | 1361 days | 21% |
| Jo & Geoff | 10/10 | 1361 days | 21% |
| Nigel Bruce | 10/10 | 1361 days | 21% |
| Maree Keane | 10/10 | 1361 days | 21% |
| Kerry Maxwell | 8/10 | 1361 days | 20% |
| Kathy Gilbert | 10/10 | 1361 days | 21% |
| Matias Fuenzalida | 10/10 | 1361 days | 21% |
| Matt | 10/10 | 1361 days | 21% |
| Adrian | 10/10 | 1361 days | 21% |
| Roger | 9/10 | 1392 days | 19% |
| Arthur Grant | 10/10 | 1392 days | 19% |
| Ann-Marie Ryan | 10/10 | 1392 days | 19% |
| Brian and Roberta | 10/10 | 1392 days | 19% |
| Greg & Vicki | 10/10 | 1392 days | 19% |
| John | 10/10 | 1392 days | 19% |
| Claire Wairau | 10/10 | 1392 days | 19% |
| Jeanette & Goeff England | 9/10 | 1420 days | 17% |
| micha | 9/10 | 1420 days | 17% |
| Dave | 9/10 | 1420 days | 17% |
| Adam Darby | 9/10 | 1451 days | 15% |
| Margy | 10/10 | 1451 days | 16% |
| Andrea | 10/10 | 1451 days | 16% |
| MARY | 10/10 | 1451 days | 16% |
| Lara Plumtree | 9/10 | 1451 days | 15% |
| Chad Carter | 10/10 | 1451 days | 16% |
| Stacey Houkamau | 10/10 | 1482 days | 14% |
| Royden Motu | 8/10 | 1482 days | 14% |
| Rachael Moon | 10/10 | 1512 days | 13% |
| Jean McDonald | 10/10 | 1512 days | 13% |
| Erica Mcnamara | 10/10 | 1543 days | 11% |
| Tony Bolderston | 9/10 | 1543 days | 11% |
| François | 10/10 | 1543 days | 11% |
| Allan Sykes | 10/10 | 1543 days | 11% |
| Mick and Janine | 10/10 | 1543 days | 11% |
| De'arne Yorke | 10/10 | 1543 days | 11% |
| Michelle McMurtry | 10/10 | 1543 days | 11% |
| Haley Blackwell | 10/10 | 1543 days | 11% |
| Sharon Cole | 10/10 | 1543 days | 11% |
| gary chambers | 9/10 | 1543 days | 11% |
| Karen Hutchinson | 10/10 | 1543 days | 11% |
| Fran | 10/10 | 1543 days | 11% |
| Simon Garlick | 10/10 | 1573 days | 10% |
| Annalies Donald | 10/10 | 1573 days | 10% |
| Joanne | 10/10 | 1573 days | 10% |
| A & D de Bruin | 10/10 | 1573 days | 10% |
| She and Vinz | 10/10 | 1573 days | 10% |
| Herb & Kirsty Rihari | 10/10 | 1573 days | 10% |
| Aaron Wright | 10/10 | 1573 days | 10% |
| Tom and Whanau ( family ) | 10/10 | 1573 days | 10% |
| Ric & Sherrie | 10/10 | 1604 days | 9% |
| Katie | 10/10 | 1604 days | 9% |
| Roi Minhinnick | 10/10 | 1604 days | 9% |
| Peter Moosman and Kairyn Smith | 10/10 | 1604 days | 9% |
| barry julian | 10/10 | 1604 days | 9% |
| Jason | 10/10 | 1604 days | 9% |
| Jess J Sutch | 10/10 | 1635 days | 8% |
| Gross Family | 8/10 | 1635 days | 8% |
| Derek He | 10/10 | 1635 days | 8% |
| Shirley Potiki | 10/10 | 1635 days | 8% |
| MARION HAYNES | 9/10 | 1635 days | 8% |
| Kerran and Will | 10/10 | 1665 days | 8% |
| Cathryn Wood | 10/10 | 1665 days | 8% |
| Grainne | 9/10 | 1665 days | 8% |
| Herb & Kirsty Rihari | 10/10 | 1665 days | 8% |
| Daniel Lewin | 10/10 | 1726 days | 7% |
| jordi Llovera Bergó | 10/10 | 1757 days | 6% |
| Iwan | 10/10 | 1757 days | 6% |
| Stuart Lurc | 10/10 | 1757 days | 6% |
| Niral Patel | 10/10 | 1757 days | 6% |
| Claire Feeney | 10/10 | 1786 days | 6% |
| Heather Jamieson | 10/10 | 1786 days | 6% |
| Cathy Wilson | 10/10 | 1786 days | 6% |
| Kim Parrish | 10/10 | 1786 days | 6% |
| Jen Breuni | 10/10 | 1786 days | 6% |
| Claes Justesen | 10/10 | 1786 days | 6% |
| Fredrik L | 10/10 | 1786 days | 6% |
| Caroline | 10/10 | 1786 days | 6% |
| Shelley | 10/10 | 1817 days | 6% |
| Yariv Rachmani | 10/10 | 1817 days | 6% |
| Izzie | 10/10 | 1817 days | 6% |
| James Stopford | 10/10 | 1817 days | 6% |
| jesper smed hedegaard | 10/10 | 1817 days | 6% |
| Jessica Butler | 9/10 | 1817 days | 6% |
| Peter Mocko | 10/10 | 1817 days | 6% |
| Janice Pool | 10/10 | 1848 days | 6% |
| Sharon Gibbons | 10/10 | 1848 days | 6% |
| Damian Hughes | 10/10 | 1848 days | 6% |
| Malin Graas | 10/10 | 1848 days | 6% |
| DAMIEN BENARD | 10/10 | 1878 days | 6% |
| Jono | 10/10 | 1878 days | 6% |
| Dani & Matt | 10/10 | 1878 days | 6% |
| cristina ordas | 10/10 | 1878 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 1939 days | 6% |
| Matthew Pan | 10/10 | 1939 days | 6% |
| Trina Newbold | 10/10 | 1939 days | 6% |
| Chala Chase | 10/10 | 1970 days | 6% |
| Txell Soy | 10/10 | 1970 days | 6% |
| Rokiah Adam | 10/10 | 2031 days | 5% |
| Rick Fontaine | 10/10 | 2062 days | 5% |
| enrique bekerle | 10/10 | 2062 days | 5% |
| Francis T | 10/10 | 2062 days | 5% |
| Michelle Williams | 10/10 | 2062 days | 5% |
| SUE BOOKER | 10/10 | 2092 days | 5% |
| Dusty Miller | 10/10 | 2092 days | 5% |
| Josh P. | 10/10 | 2092 days | 5% |
| Martin Arnold | 10/10 | 2092 days | 5% |
| Mario Koenig | 10/10 | 2092 days | 5% |
| JHN | 10/10 | 2092 days | 5% |
| Vinesh | 10/10 | 2092 days | 5% |
| Will Langdon | 10/10 | 2092 days | 5% |
| Daniel Soares | 9/10 | 2123 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2123 days | 5% |
| Kees en Jacqueline | 10/10 | 2123 days | 5% |
| Kasey Hope | 9/10 | 2123 days | 5% |
| Jonathan Tan | 10/10 | 2123 days | 5% |
| Joanna Duncan | 9/10 | 2123 days | 5% |
| Niki | 10/10 | 2123 days | 5% |
| Tuval Rabina | 10/10 | 2151 days | 5% |
| Adam Browne | 10/10 | 2151 days | 5% |
| Emily Petersen | 10/10 | 2151 days | 5% |
| Lisa McCullough | 10/10 | 2151 days | 5% |
| Simon Allam | 10/10 | 2151 days | 5% |
| ronald smael | 10/10 | 2151 days | 5% |
| Gabriele Kiessling | 10/10 | 2182 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2182 days | 5% |
| Caroline Langen | 8/10 | 2182 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2182 days | 5% |
| Jerome | 10/10 | 2182 days | 5% |
| Bo Chen | 10/10 | 2182 days | 5% |
| Bernhard Baumann | 10/10 | 2182 days | 5% |
| Maria | 10/10 | 2213 days | 5% |
| jay davies | 9/10 | 2213 days | 5% |
| Hannah Yeong | 10/10 | 2213 days | 5% |
| Phil Kramer | 9/10 | 2213 days | 5% |
| Susie Jacob | 10/10 | 2243 days | 5% |
| Armond Philmon | 10/10 | 2243 days | 5% |
| Marek Piasta | 10/10 | 2243 days | 5% |
| Martina | 9/10 | 2243 days | 5% |
| Carol Warrington | 7/10 | 2274 days | 5% |
| Sharon O'neill | 9/10 | 2274 days | 5% |
| Anna | 10/10 | 2304 days | 5% |
| Joao Almeida | 8/10 | 2335 days | 5% |
| jasper billings | 10/10 | 2366 days | 5% |
| Robert | 10/10 | 2366 days | 5% |
| Ray and Jan Charles | 9/10 | 2427 days | 5% |
| jenny goh | 10/10 | 2427 days | 5% |
| Belinda Morgan | 9/10 | 2457 days | 4% |
| Karl Cundall | 10/10 | 2457 days | 4% |
| Kim and Ron Tito | 9/10 | 2457 days | 4% |
| Lily | 10/10 | 2457 days | 4% |
| Vanessa Lonsdale | 10/10 | 2457 days | 4% |
| Bryce McKeown | 9/10 | 2457 days | 4% |
| Terence Withers | 8/10 | 2488 days | 4% |
| ELISE THOLLET | 10/10 | 2488 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2488 days | 4% |
| AndyE | 10/10 | 2488 days | 4% |
| Joel Sayre | 10/10 | 2516 days | 4% |
| Tanya Duncan | 10/10 | 2547 days | 4% |
| Douglas Anderson | 8/10 | 2547 days | 4% |
| CATHRYN MCGRATH | 10/10 | 2578 days | 4% |
| Wouter Dillien | 10/10 | 2578 days | 4% |
| Jason Witheld | 10/10 | 2608 days | 4% |
| aga_lukasik | 10/10 | 2608 days | 4% |
| Jessica Eggleston | 10/10 | 2608 days | 4% |
| Tina Mcm | 9/10 | 2669 days | 4% |
| Ian Hutton | 9/10 | 2700 days | 4% |
| Steve Brennan | 9/10 | 2731 days | 4% |
| Zac James | 10/10 | 2731 days | 4% |
| Luke Bingle | 10/10 | 2731 days | 4% |
| Gareth Hale | 8/10 | 2761 days | 4% |
| Janiel Ternura | 10/10 | 2792 days | 4% |
| Michael Spicer | 10/10 | 2792 days | 4% |
| GARRY and MARIA Steele | 10/10 | 2822 days | 4% |
| Achim Schafer | 10/10 | 2822 days | 4% |
| Robert Darby | 10/10 | 2912 days | 3% |
| David Hocde | 10/10 | 2912 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 2912 days | 3% |
| Linda Stans | 10/10 | 2943 days | 3% |
| Maria Steele | 10/10 | 2973 days | 3% |
| Jaroslaw Lukasik | 10/10 | 2973 days | 3% |
| Andy Shilladay | 10/10 | 2973 days | 3% |
| Robyn Greening | 10/10 | 3004 days | 3% |
| Barbara Halberg | 8/10 | 3187 days | 3% |
| Sam Kydd | 9/10 | 3218 days | 3% |
| Jim Gifford | 10/10 | 3218 days | 3% |
| Josephine Chesby | 9/10 | 3247 days | 3% |
| Charlotte Stanbury | 10/10 | 3247 days | 3% |
| gerry white | 10/10 | 3247 days | 3% |
| Jeremy Bird | 10/10 | 3278 days | 3% |
| Margaret Hackett | 9/10 | 3278 days | 3% |
| Ty Birkett | 10/10 | 3309 days | 2% |
| Christopher Claes | 10/10 | 3339 days | 2% |
| Annette Vartha | 10/10 | 3370 days | 2% |
| Kimbee2015 | 9/10 | 3462 days | 2% |
| Lee Spinks | 9/10 | 3553 days | 2% |
| Liz Charles | 10/10 | 3553 days | 2% |
| Louise C | 10/10 | 3584 days | 2% |
| David Spriggs | 10/10 | 3584 days | 2% |
| Heinrich Ballhaus | 10/10 | 3612 days | 2% |
| Jennifer Greenholt | 10/10 | 3643 days | 2% |
| Jayson Herewini | 9/10 | 3643 days | 2% |
| Michael Michael and Claudia | 10/10 | 3643 days | 2% |
| Fiona Whyte | 10/10 | 3643 days | 2% |
| Chris & Anne | 10/10 | 3765 days | 1% |
| Craig Dunphy | 10/10 | 4008 days | 1% |
| Eric T. | 10/10 | 4039 days | 1% |
| Emily | 10/10 | 4069 days | 1% |
| Brian | 10/10 | 4069 days | 1% |
| bren Herbert | 10/10 | 4100 days | 1% |
| Johan Sundstrom | 10/10 | 4373 days | 0% |
| smarcantonio | 9/10 | 4434 days | 1% |
| Sadie | 10/10 | 4557 days | 1% |
| LindaA | 10/10 | 4800 days | 1% |
| Long | 10/10 | 4984 days | 1% |
| lindacb | 10/10 | 5045 days | 1% |
| jm_1879 | 8/10 | 5073 days | 1% |
| SueHarvey | 10/10 | 5073 days | 1% |
| jojohnson | 9/10 | 5104 days | 1% |
| TinaC | 9/10 | 5104 days | 1% |
| tonyhughes | 10/10 | 5104 days | 1% |
| bothmer | 9/10 | 5135 days | 1% |
| Jim_Gifford | 10/10 | 5196 days | 1% |
| Peter | 6/10 | 5761 days | 1% |
| Peter Aston | 8/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.