G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for InterCity Coachlines.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
InterCity Coachlines
Valid Reviews
237 Valid Reviews
The InterCity Coachlines experience has a total of 253 reviews. There are 237 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 237 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
9% |
| 9/10 | 40 |
|
17% |
| 8/10 | 72 |
|
30% |
| 7/10 | 39 |
|
16% |
| 6/10 | 10 |
|
4% |
| 5/10 | 7 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 5 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 34 |
|
14% |
67.38% Average
The raw data average (mean) for all the InterCity Coachlines valid reviews is 67.38% and is based on 237 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
182 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 237 valid reviews, the experience has 182 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 182 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
10% |
| 9/10 | 37 |
|
20% |
| 8/10 | 66 |
|
36% |
| 7/10 | 39 |
|
21% |
| 6/10 | 10 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
78.30% Average
The raw data average (mean) for all the InterCity Coachlines face-to-face reviews is 78.30% and is based on 182 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
48.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Barry | 5/10 | 117 days | 100% |
| Annie Bates | 1/10 | 392 days | 49% |
| Nic | 1/10 | 574 days | 43% |
| Janene Skudder | 5/10 | 574 days | 82% |
| Chey | 1/10 | 697 days | 39% |
| Sue | 9/10 | 727 days | 91% |
| Maeve | 1/10 | 758 days | 36% |
| joe baker | 1/10 | 848 days | 32% |
| Hayden | 1/10 | 848 days | 32% |
| Catherine Dowman | 1/10 | 878 days | 30% |
| Mo | 1/10 | 909 days | 28% |
| June Andrews | 10/10 | 1488 days | 15% |
| No name please | 8/10 | 1853 days | 6% |
| Cecilia Carboni | 3/10 | 1882 days | 3% |
| TDW | 1/10 | 1913 days | 2% |
| Ronald Tadema | 8/10 | 1913 days | 6% |
| Kathryn Row | 10/10 | 2005 days | 6% |
| Bus Gone Bad | 1/10 | 2035 days | 2% |
| Nok | 1/10 | 2097 days | 2% |
| Pamela | 1/10 | 2127 days | 2% |
| Kim | 1/10 | 2158 days | 2% |
| Tan | 1/10 | 2188 days | 2% |
| Kiran | 1/10 | 2247 days | 2% |
| Claire M | 1/10 | 2278 days | 2% |
| Ruta | 1/10 | 2278 days | 2% |
| Ruthy | 9/10 | 2309 days | 5% |
| Nadine | 1/10 | 2370 days | 2% |
| Annelise solomon | 1/10 | 2370 days | 2% |
| LIANNE MYLIE | 4/10 | 2462 days | 3% |
| Unhappy Customer | 1/10 | 2462 days | 2% |
| Kate McAlpine | 1/10 | 2462 days | 2% |
| Char | 1/10 | 2523 days | 2% |
| Tanna | 5/10 | 2584 days | 3% |
| Denise | 2/10 | 2584 days | 2% |
| Justine | 1/10 | 2584 days | 2% |
| Ash | 1/10 | 2735 days | 2% |
| Donna | 1/10 | 2765 days | 2% |
| Rob Williams | 1/10 | 2857 days | 1% |
| Tee Tautele | 1/10 | 2949 days | 1% |
| Emma Petit | 1/10 | 3008 days | 1% |
| Bastian Bley | 9/10 | 3040 days | 3% |
| Jorge Roesener | 10/10 | 3052 days | 3% |
| Fatma | 1/10 | 3069 days | 1% |
| James Hilford | 3/10 | 3161 days | 2% |
| Ra Had | 2/10 | 3496 days | 1% |
| Meila Hembrow | 1/10 | 4196 days | 0% |
| Lea Roser | 9/10 | 4396 days | 1% |
| Katya Verikaitis | 7/10 | 4403 days | 1% |
| AROHAINA PAPAROA | 1/10 | 4469 days | 0% |
| Euan Cameron | 8/10 | 4469 days | 1% |
| Anne Rodofsen | 8/10 | 4490 days | 1% |
| Timo Maschke | 10/10 | 4491 days | 1% |
| boby | 1/10 | 4561 days | 0% |
| eyeguy | 1/10 | 4653 days | 0% |
| Martin Guillaume | 7/10 | 4771 days | 1% |
| Srinivas | 3/10 | 4775 days | 1% |
| Emily Wikston | 9/10 | 4790 days | 1% |
| Julia Edman | 7/10 | 4849 days | 1% |
| Meagan Bradder | 8/10 | 4849 days | 1% |
| Nick Selzler | 8/10 | 4849 days | 1% |
| Matthew Randall | 6/10 | 4849 days | 1% |
| Katja Klein | 7/10 | 4849 days | 1% |
| angillie | 2/10 | 5080 days | 0% |
| Alita Smith | 8/10 | 5113 days | 1% |
| Todd Pang | 7/10 | 5125 days | 1% |
| Sandra Schulz | 9/10 | 5135 days | 1% |
| Pam & Rob Tellwright | 9/10 | 5145 days | 1% |
| Ann Thompson | 10/10 | 5157 days | 1% |
| Nadia Husain | 8/10 | 5169 days | 1% |
| Mercedes Valera | 3/10 | 5496 days | 1% |
| Rosie NZ | 9/10 | 5519 days | 1% |
| Jess Laver | 8/10 | 5519 days | 1% |
| Becky | 7/10 | 5527 days | 1% |
| Kasper | 8/10 | 5532 days | 1% |
| Brenda | 8/10 | 5532 days | 1% |
| Michele Tizza | 5/10 | 5603 days | 1% |
| Flavia Mionelli | 4/10 | 5608 days | 1% |
| ruthh | 6/10 | 5618 days | 1% |
| miniappleses | 8/10 | 5718 days | 1% |
| JoR | 9/10 | 5837 days | 1% |
| Joanna Harrnon | 10/10 | 5839 days | 1% |
| Abby | 6/10 | 5840 days | 1% |
| Han Disveld | 8/10 | 5852 days | 1% |
| Amelie | 2/10 | 5861 days | 0% |
| Elinor Wajngot | 7/10 | 5862 days | 1% |
| Hannes Ockerman | 7/10 | 5863 days | 1% |
| JohnE | 8/10 | 5866 days | 1% |
| VickiEngland | 8/10 | 5868 days | 1% |
| StephC | 9/10 | 5873 days | 1% |
| SamR1 | 9/10 | 5873 days | 1% |
| NikolaGermany | 8/10 | 5873 days | 1% |
| Eva | 8/10 | 5881 days | 1% |
| Richard | 8/10 | 5881 days | 1% |
| CarinnaGermany | 7/10 | 5882 days | 1% |
| LaurenS | 8/10 | 5885 days | 1% |
| SophieW1 | 8/10 | 5885 days | 1% |
| AdreaR | 10/10 | 5886 days | 1% |
| MichelleP | 8/10 | 5887 days | 1% |
| DanielMexico | 9/10 | 5887 days | 1% |
| RoseyUK | 8/10 | 5887 days | 1% |
| CelineD | 8/10 | 5887 days | 1% |
| ElizabethF | 7/10 | 5888 days | 1% |
| j_h | 8/10 | 5889 days | 1% |
| James | 8/10 | 5890 days | 1% |
| StefanieW | 9/10 | 5890 days | 1% |
| Tessa | 10/10 | 5891 days | 1% |
| James | 9/10 | 5891 days | 1% |
| Denise | 8/10 | 5891 days | 1% |
| Mary | 5/10 | 5891 days | 1% |
| DavidMace | 9/10 | 5896 days | 1% |
| Katie | 9/10 | 5898 days | 1% |
| Florian | 8/10 | 5898 days | 1% |
| Annika | 7/10 | 5905 days | 1% |
| Heidi | 9/10 | 5905 days | 1% |
| Mimi | 10/10 | 5905 days | 1% |
| Jasmine | 9/10 | 5907 days | 1% |
| Sarah | 8/10 | 5907 days | 1% |
| Dalit | 7/10 | 5907 days | 1% |
| Martin | 10/10 | 5908 days | 1% |
| Anna | 10/10 | 5908 days | 1% |
| Bianca | 7/10 | 5913 days | 1% |
| Liz | 8/10 | 5913 days | 1% |
| Sarah | 9/10 | 5913 days | 1% |
| Theresa | 8/10 | 5913 days | 1% |
| David | 6/10 | 5914 days | 1% |
| Ashleigh | 7/10 | 5914 days | 1% |
| johanna | 8/10 | 5914 days | 1% |
| Kathrin | 8/10 | 5914 days | 1% |
| Sabrina | 8/10 | 5914 days | 1% |
| Kefan | 7/10 | 5914 days | 1% |
| Lena | 8/10 | 5914 days | 1% |
| Michael | 8/10 | 5914 days | 1% |
| Noreen | 6/10 | 5914 days | 1% |
| Eeyore Lee | 7/10 | 5914 days | 1% |
| Genevieve | 6/10 | 5914 days | 1% |
| Dassel | 8/10 | 5914 days | 1% |
| Leong | 9/10 | 5914 days | 1% |
| Eric | 8/10 | 5916 days | 1% |
| Helen | 9/10 | 5917 days | 1% |
| Stephanie | 8/10 | 5940 days | 1% |
| stephanie | 8/10 | 5945 days | 1% |
| Katherine | 7/10 | 5945 days | 1% |
| Spyfox | 8/10 | 5947 days | 1% |
| Claire | 7/10 | 5953 days | 1% |
| Aileen | 9/10 | 5959 days | 1% |
| Jordi | 8/10 | 5961 days | 1% |
| Vincent | 8/10 | 5971 days | 1% |
| Frauke | 10/10 | 5972 days | 1% |
| Jason | 9/10 | 5975 days | 1% |
| Tiana | 10/10 | 5980 days | 1% |
| Carrie | 4/10 | 5987 days | 1% |
| Gayle | 8/10 | 5997 days | 1% |
| Gemma | 8/10 | 6007 days | 1% |
| Henry | 6/10 | 6008 days | 1% |
| Ben | 7/10 | 6015 days | 1% |
| Antonella | 7/10 | 6015 days | 1% |
| Davina | 10/10 | 6016 days | 1% |
| David | 9/10 | 6018 days | 1% |
| Zane | 10/10 | 6027 days | 1% |
| martina | 8/10 | 6038 days | 1% |
| Rebecca | 8/10 | 6038 days | 1% |
| Nynke | 8/10 | 6038 days | 1% |
| Suyin | 7/10 | 6038 days | 1% |
| Daniela Bell | 9/10 | 6047 days | 1% |
| Michaela | 8/10 | 6051 days | 1% |
| Juliane | 8/10 | 6056 days | 1% |
| Rebecca Smith | 9/10 | 6056 days | 1% |
| Nick | 9/10 | 6059 days | 1% |
| Fiona | 8/10 | 6060 days | 1% |
| dani smith | 8/10 | 6060 days | 1% |
| Talitia | 8/10 | 6060 days | 1% |
| Peddy | 9/10 | 6070 days | 1% |
| Katie Wise | 9/10 | 6073 days | 1% |
| Steffi | 7/10 | 6076 days | 1% |
| Mikel | 8/10 | 6080 days | 1% |
| Kerstin | 9/10 | 6080 days | 1% |
| Sarah | 7/10 | 6089 days | 1% |
| Wolfgang | 6/10 | 6113 days | 1% |
| Rhea | 6/10 | 6148 days | 1% |
| Salome | 5/10 | 6148 days | 1% |
| Florencia Cortese | 8/10 | 6182 days | 1% |
| Julia Willrodt | 7/10 | 6182 days | 1% |
| Rhys Howell | 10/10 | 6182 days | 1% |
| Anke | 8/10 | 6190 days | 1% |
| Annie | 7/10 | 6210 days | 1% |
| Amy Lumsden | 8/10 | 6216 days | 1% |
| Hernando | 7/10 | 6216 days | 1% |
| Caroline Cole | 4/10 | 6217 days | 1% |
| Ellie Koss | 7/10 | 6217 days | 1% |
| Alexia | 9/10 | 6219 days | 1% |
| Marion | 7/10 | 6220 days | 1% |
| Nicole | 9/10 | 6223 days | 1% |
| Corinne | 8/10 | 6224 days | 1% |
| Jeanette | 9/10 | 6226 days | 1% |
| Jana Gajdosova | 7/10 | 6226 days | 1% |
| Beixin Wang | 10/10 | 6226 days | 1% |
| Kerstin Brantryd | 9/10 | 6227 days | 1% |
| Sanne Jonker | 7/10 | 6227 days | 1% |
| Renske Tehurne | 8/10 | 6231 days | 1% |
| Corina | 9/10 | 6231 days | 1% |
| James Davies | 7/10 | 6232 days | 1% |
| Anna Cronmalm | 10/10 | 6232 days | 1% |
| Yumi | 7/10 | 6233 days | 1% |
| Wouter Sluitnan | 8/10 | 6233 days | 1% |
| Lena | 8/10 | 6233 days | 1% |
| Andreas Brett | 8/10 | 6233 days | 1% |
| Kristine Clemmensen Rotne | 5/10 | 6233 days | 1% |
| Juliet | 9/10 | 6253 days | 1% |
| Laura | 7/10 | 6253 days | 1% |
| Thomas | 7/10 | 6254 days | 1% |
| Tamzin | 10/10 | 6254 days | 1% |
| Reina Lohaye | 7/10 | 6255 days | 1% |
| Eric P | 7/10 | 6259 days | 1% |
| Nathan Perkins | 1/10 | 6259 days | 0% |
| Diane | 8/10 | 6276 days | 1% |
| Travis | 8/10 | 6276 days | 1% |
| Maria | 8/10 | 6283 days | 1% |
| Timothy | 8/10 | 6286 days | 1% |
| David | 8/10 | 6286 days | 1% |
| matt | 7/10 | 6287 days | 1% |
| Tom Anson | 3/10 | 6288 days | 1% |
| Samantha | 10/10 | 6309 days | 1% |
| Francesco | 9/10 | 6314 days | 1% |
| Davinia | 9/10 | 6315 days | 1% |
| Frida | 9/10 | 6324 days | 1% |
| Nina | 8/10 | 6325 days | 1% |
| Samuel Brejeon | 8/10 | 6325 days | 1% |
| Carolr | 9/10 | 6329 days | 1% |
| Matilde | 7/10 | 6330 days | 1% |
| Rob Boston | 8/10 | 6388 days | 1% |
| purplekat99 | 10/10 | 6418 days | 1% |
| Pat Brewster | 10/10 | 6442 days | 1% |
| Stephanie | 7/10 | 6551 days | 1% |
| HalRoberts | 8/10 | 6552 days | 1% |
| Will | 6/10 | 6556 days | 1% |
| Jenny | 8/10 | 6564 days | 1% |
| Kim Holland | 8/10 | 6576 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The InterCity Coachlines experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the InterCity Coachlines experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The InterCity Coachlines experience has been adjusted for 87 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 84 | -1.60% |
| 85 | -1.62% |
| 86 | -1.64% |
| 87 | -1.66% |
| 88 | -1.67% |
| 89 | -1.69% |
| 90 | -1.71% |
| … | … |
Balancing Adjustment
24.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.