G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Kia Ora Campers
Valid Reviews
161 Valid Reviews
The Kia Ora Campers experience has a total of 165 reviews. There are 161 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 89 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.73% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.73% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cor and Jacqueline, The Netherlands | 10/10 | 64 days | 100% |
| Patrick Auvergne | 9/10 | 401 days | 90% |
| Cor en Jacqueline, The Netherlands | 10/10 | 430 days | 90% |
| Ernst en Rensje | 10/10 | 522 days | 85% |
| Kevin Walsh | 9/10 | 522 days | 84% |
| Robin | 9/10 | 553 days | 82% |
| Jane and Rachel | 10/10 | 736 days | 69% |
| Peter and Annemarie | 10/10 | 767 days | 66% |
| Kelsey Fisher | 10/10 | 767 days | 66% |
| Peter and Regina Schmidt | 10/10 | 795 days | 64% |
| Neil Calvert | 10/10 | 948 days | 49% |
| allan Chaney | 10/10 | 1436 days | 13% |
| Maree Witten | 10/10 | 1497 days | 11% |
| Allan Harkness | 9/10 | 1525 days | 10% |
| Anna Ferguson | 10/10 | 1740 days | 5% |
| Alan Donald | 9/10 | 1862 days | 5% |
| Peter Bücker | 10/10 | 1862 days | 5% |
| julie durfy | 10/10 | 1862 days | 5% |
| Vicki Higgins | 10/10 | 1862 days | 5% |
| A. Anonymous | 4/10 | 1862 days | 3% |
| Nicole Wake | 10/10 | 1891 days | 5% |
| Joao Granja | 10/10 | 1891 days | 5% |
| Hazel Jenkins | 9/10 | 1891 days | 4% |
| Saar , Netherlands. | 10/10 | 1891 days | 5% |
| Georg Beyschlag | 10/10 | 1922 days | 4% |
| Axel Personne | 10/10 | 1922 days | 4% |
| Deborah Ludwig | 10/10 | 1922 days | 4% |
| Ben | 10/10 | 1922 days | 4% |
| Samantha Lam | 9/10 | 1953 days | 4% |
| Lucas Malina | 10/10 | 1953 days | 4% |
| Henry Schenker | 9/10 | 1953 days | 4% |
| GILLES NORMAND | 10/10 | 1953 days | 4% |
| Mickaël Loichon | 10/10 | 1953 days | 4% |
| Neil McAdie | 10/10 | 1953 days | 4% |
| Miguel Lopez | 10/10 | 1983 days | 4% |
| Claudia Ashton | 10/10 | 1983 days | 4% |
| Julie P | 10/10 | 1983 days | 4% |
| larry fisher | 9/10 | 2014 days | 4% |
| John Mette | 10/10 | 2167 days | 4% |
| Brendan McAleer | 8/10 | 2197 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2228 days | 2% |
| K Michele Austin | 10/10 | 2228 days | 4% |
| Ken Grant | 8/10 | 2228 days | 4% |
| Meng Ng | 9/10 | 2228 days | 4% |
| John Appling | 9/10 | 2228 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2228 days | 4% |
| Michael Ritchie | 10/10 | 2256 days | 4% |
| Marguerite Pierron | 9/10 | 2256 days | 4% |
| Eva Summermatter | 9/10 | 2256 days | 4% |
| Keith Bath | 9/10 | 2256 days | 4% |
| Janice Friesen | 10/10 | 2256 days | 4% |
| GARY Zweck | 9/10 | 2287 days | 4% |
| Gerd Hauschild | 10/10 | 2287 days | 4% |
| Stuart WILKINS | 9/10 | 2287 days | 4% |
| Barbara | 10/10 | 2287 days | 4% |
| Lee Middleton | 10/10 | 2318 days | 4% |
| DAVID PASSY | 9/10 | 2318 days | 4% |
| Diane Ferry | 9/10 | 2318 days | 4% |
| Muhd Yusof | 10/10 | 2318 days | 4% |
| lori tyler | 10/10 | 2318 days | 4% |
| Andrea Aloisi | 6/10 | 2318 days | 3% |
| David Taus | 9/10 | 2318 days | 4% |
| Ralph | 10/10 | 2318 days | 4% |
| Oliver | 10/10 | 2318 days | 4% |
| Tim Daborn | 10/10 | 2348 days | 4% |
| Andrea Bradshaw | 8/10 | 2348 days | 4% |
| Martin Greenwood | 9/10 | 2348 days | 4% |
| Anders Knutsson | 1/10 | 2409 days | 1% |
| Suzan Freeman | 9/10 | 2562 days | 3% |
| Robyn Rawson | 10/10 | 2562 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2562 days | 3% |
| Audrey Simon | 9/10 | 2562 days | 3% |
| Christopher Bates | 10/10 | 2562 days | 3% |
| Lance Pearce | 10/10 | 2593 days | 3% |
| Gill Kenna | 9/10 | 2593 days | 3% |
| Tess Carrad | 9/10 | 2593 days | 3% |
| Josh Meyrick | 10/10 | 2593 days | 3% |
| angie Vickers | 9/10 | 2621 days | 3% |
| Denise Harja | 10/10 | 2621 days | 3% |
| Leonie Selk | 10/10 | 2621 days | 3% |
| Bodo Hesse | 10/10 | 2621 days | 3% |
| Dr Valerie Wall | 4/10 | 2621 days | 2% |
| Lyn Coleman | 10/10 | 2621 days | 3% |
| Simon Rickets | 10/10 | 2652 days | 3% |
| Helena Souckova | 10/10 | 2652 days | 3% |
| Chloe Nicholas | 8/10 | 2652 days | 3% |
| George Donkin | 10/10 | 2652 days | 3% |
| Eva Nittegaard | 9/10 | 2652 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2710 days | 2% |
| Thomas Sator | 10/10 | 2713 days | 3% |
| Kevin Taylor | 10/10 | 2713 days | 3% |
| Nick Beer | 9/10 | 2713 days | 3% |
| terri stevens | 9/10 | 2713 days | 3% |
| Marçal Cot | 9/10 | 2713 days | 3% |
| Christopher Holmes | 10/10 | 2713 days | 3% |
| Allain Riepema | 10/10 | 2726 days | 2% |
| Hubert Toh | 10/10 | 2774 days | 3% |
| Kim Pinkerton | 6/10 | 2958 days | 2% |
| Henry Carstens | 7/10 | 2958 days | 2% |
| Tim Doskoch | 6/10 | 2958 days | 2% |
| Laurence Edwards | 8/10 | 2986 days | 2% |
| Nikolaj Lambertsen | 9/10 | 2986 days | 2% |
| richard genovese | 9/10 | 2986 days | 2% |
| Martina Rahlff | 9/10 | 2986 days | 2% |
| Kok Seong Wong | 9/10 | 3017 days | 2% |
| Kim Morhaus | 9/10 | 3017 days | 2% |
| Geoff Bardsley | 10/10 | 3017 days | 2% |
| Chris Britton | 10/10 | 3017 days | 2% |
| Camille Dow Baker | 9/10 | 3017 days | 2% |
| Tracy Houston | 10/10 | 3017 days | 2% |
| morgane delicourt | 10/10 | 3048 days | 2% |
| Davide Andriola | 10/10 | 3048 days | 2% |
| Raphael | 10/10 | 3048 days | 2% |
| Evelyn Rloeh | 9/10 | 3060 days | 1% |
| Ginetta Matthews | 8/10 | 3078 days | 2% |
| Ben Awcock | 10/10 | 3078 days | 2% |
| Michael Amos | 9/10 | 3078 days | 2% |
| Tony Waters | 10/10 | 3139 days | 2% |
| Nathan Taylor | 10/10 | 3201 days | 2% |
| Paul and Astrid | 7/10 | 3335 days | 1% |
| Julia Ebneter | 8/10 | 3375 days | 1% |
| Myrthe van Burink | 10/10 | 3383 days | 2% |
| Johannes Leistner | 10/10 | 3383 days | 2% |
| Lynne Martin | 9/10 | 3414 days | 2% |
| JMC | 9/10 | 3414 days | 2% |
| Cindy Renea | 10/10 | 4023 days | 0% |
| Tony Williamson | 10/10 | 4174 days | 0% |
| Don Sutherland | 9/10 | 4184 days | 0% |
| L+B | 9/10 | 4388 days | 1% |
| kmgirard | 10/10 | 4419 days | 1% |
| Jon satchwell | 10/10 | 4419 days | 1% |
| Marymac | 9/10 | 4447 days | 1% |
| chris malkin | 9/10 | 4447 days | 1% |
| JP Kearney | 10/10 | 4509 days | 1% |
| jennyjay | 9/10 | 4539 days | 1% |
| Maverick | 10/10 | 4753 days | 1% |
| Henning_Lizette | 9/10 | 4753 days | 1% |
| Sandra | 10/10 | 4753 days | 1% |
| Lara_C | 9/10 | 4753 days | 1% |
| djandjcmccallum | 9/10 | 4813 days | 1% |
| simonl2m | 8/10 | 4844 days | 1% |
| janejeff | 10/10 | 4844 days | 1% |
| piersa | 9/10 | 4875 days | 1% |
| debnphil | 10/10 | 4936 days | 1% |
| honeymoon1 | 10/10 | 4936 days | 1% |
| oherreravaras | 10/10 | 4966 days | 1% |
| kiwitravellers | 10/10 | 4966 days | 1% |
| El Duderino | 9/10 | 4966 days | 1% |
| Smyth | 9/10 | 5150 days | 1% |
| Shan104 | 9/10 | 5209 days | 1% |
| gazbow | 10/10 | 5301 days | 1% |
| PZ72 | 10/10 | 5515 days | 1% |
| Stephen Fletcher | 10/10 | 5605 days | 1% |
| scully | 10/10 | 5605 days | 1% |
| Chris22 | 9/10 | 5635 days | 1% |
| Andrew Doutch | 9/10 | 5788 days | 1% |
| nina | 10/10 | 5788 days | 1% |
| agc | 10/10 | 5788 days | 1% |
| Malcolm Henham | 10/10 | 5908 days | 1% |
| Ann McGrath | 10/10 | 6274 days | 1% |
| harry425 | 10/10 | 6670 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 29 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 26 | -0.47% |
| 27 | -0.49% |
| 28 | -0.51% |
| 29 | -0.53% |
| 30 | -0.55% |
| 31 | -0.56% |
| 32 | -0.58% |
| … | … |
Balancing Adjustment
0.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.