Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Kia Ora Campers
Valid Reviews
161 Valid Reviews
The Kia Ora Campers experience has a total of 165 reviews. There are 161 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 89 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.73% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.73% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cor and Jacqueline, The Netherlands | 10/10 | 56 days | 100% |
| Patrick Auvergne | 9/10 | 393 days | 90% |
| Cor en Jacqueline, The Netherlands | 10/10 | 422 days | 90% |
| Ernst en Rensje | 10/10 | 514 days | 85% |
| Kevin Walsh | 9/10 | 514 days | 84% |
| Robin | 9/10 | 545 days | 82% |
| Jane and Rachel | 10/10 | 728 days | 70% |
| Peter and Annemarie | 10/10 | 759 days | 67% |
| Kelsey Fisher | 10/10 | 759 days | 67% |
| Peter and Regina Schmidt | 10/10 | 787 days | 65% |
| Neil Calvert | 10/10 | 940 days | 50% |
| allan Chaney | 10/10 | 1427 days | 14% |
| Maree Witten | 10/10 | 1488 days | 11% |
| Allan Harkness | 9/10 | 1516 days | 10% |
| Anna Ferguson | 10/10 | 1731 days | 5% |
| Alan Donald | 9/10 | 1853 days | 5% |
| Peter Bücker | 10/10 | 1853 days | 5% |
| julie durfy | 10/10 | 1853 days | 5% |
| Vicki Higgins | 10/10 | 1854 days | 5% |
| A. Anonymous | 4/10 | 1854 days | 3% |
| Nicole Wake | 10/10 | 1882 days | 5% |
| Joao Granja | 10/10 | 1883 days | 5% |
| Hazel Jenkins | 9/10 | 1883 days | 4% |
| Saar , Netherlands. | 10/10 | 1883 days | 5% |
| Georg Beyschlag | 10/10 | 1913 days | 4% |
| Axel Personne | 10/10 | 1913 days | 4% |
| Deborah Ludwig | 10/10 | 1913 days | 4% |
| Ben | 10/10 | 1914 days | 4% |
| Samantha Lam | 9/10 | 1944 days | 4% |
| Lucas Malina | 10/10 | 1944 days | 4% |
| Henry Schenker | 9/10 | 1944 days | 4% |
| GILLES NORMAND | 10/10 | 1944 days | 4% |
| Mickaël Loichon | 10/10 | 1945 days | 4% |
| Neil McAdie | 10/10 | 1945 days | 4% |
| Miguel Lopez | 10/10 | 1974 days | 4% |
| Claudia Ashton | 10/10 | 1974 days | 4% |
| Julie P | 10/10 | 1975 days | 4% |
| larry fisher | 9/10 | 2006 days | 4% |
| John Mette | 10/10 | 2158 days | 4% |
| Brendan McAleer | 8/10 | 2188 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2219 days | 2% |
| K Michele Austin | 10/10 | 2219 days | 4% |
| Ken Grant | 8/10 | 2219 days | 4% |
| Meng Ng | 9/10 | 2219 days | 4% |
| John Appling | 9/10 | 2219 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2220 days | 4% |
| Michael Ritchie | 10/10 | 2247 days | 4% |
| Marguerite Pierron | 9/10 | 2247 days | 4% |
| Eva Summermatter | 9/10 | 2247 days | 4% |
| Keith Bath | 9/10 | 2248 days | 4% |
| Janice Friesen | 10/10 | 2248 days | 4% |
| GARY Zweck | 9/10 | 2278 days | 4% |
| Gerd Hauschild | 10/10 | 2279 days | 4% |
| Stuart WILKINS | 9/10 | 2279 days | 4% |
| Barbara | 10/10 | 2279 days | 4% |
| Lee Middleton | 10/10 | 2309 days | 4% |
| DAVID PASSY | 9/10 | 2309 days | 4% |
| Diane Ferry | 9/10 | 2309 days | 4% |
| Muhd Yusof | 10/10 | 2309 days | 4% |
| lori tyler | 10/10 | 2309 days | 4% |
| Andrea Aloisi | 6/10 | 2309 days | 3% |
| David Taus | 9/10 | 2309 days | 4% |
| Ralph | 10/10 | 2310 days | 4% |
| Oliver | 10/10 | 2310 days | 4% |
| Tim Daborn | 10/10 | 2339 days | 4% |
| Andrea Bradshaw | 8/10 | 2339 days | 4% |
| Martin Greenwood | 9/10 | 2340 days | 4% |
| Anders Knutsson | 1/10 | 2400 days | 1% |
| Suzan Freeman | 9/10 | 2553 days | 3% |
| Robyn Rawson | 10/10 | 2553 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2553 days | 3% |
| Audrey Simon | 9/10 | 2553 days | 3% |
| Christopher Bates | 10/10 | 2554 days | 3% |
| Lance Pearce | 10/10 | 2584 days | 3% |
| Gill Kenna | 9/10 | 2584 days | 3% |
| Tess Carrad | 9/10 | 2584 days | 3% |
| Josh Meyrick | 10/10 | 2585 days | 3% |
| angie Vickers | 9/10 | 2612 days | 3% |
| Denise Harja | 10/10 | 2612 days | 3% |
| Leonie Selk | 10/10 | 2612 days | 3% |
| Bodo Hesse | 10/10 | 2612 days | 3% |
| Dr Valerie Wall | 4/10 | 2613 days | 2% |
| Lyn Coleman | 10/10 | 2613 days | 3% |
| Simon Rickets | 10/10 | 2643 days | 3% |
| Helena Souckova | 10/10 | 2643 days | 3% |
| Chloe Nicholas | 8/10 | 2643 days | 3% |
| George Donkin | 10/10 | 2643 days | 3% |
| Eva Nittegaard | 9/10 | 2643 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2702 days | 2% |
| Thomas Sator | 10/10 | 2704 days | 3% |
| Kevin Taylor | 10/10 | 2704 days | 3% |
| Nick Beer | 9/10 | 2704 days | 3% |
| terri stevens | 9/10 | 2704 days | 3% |
| Marçal Cot | 9/10 | 2704 days | 3% |
| Christopher Holmes | 10/10 | 2704 days | 3% |
| Allain Riepema | 10/10 | 2718 days | 2% |
| Hubert Toh | 10/10 | 2766 days | 3% |
| Kim Pinkerton | 6/10 | 2949 days | 2% |
| Henry Carstens | 7/10 | 2949 days | 2% |
| Tim Doskoch | 6/10 | 2949 days | 2% |
| Laurence Edwards | 8/10 | 2977 days | 2% |
| Nikolaj Lambertsen | 9/10 | 2977 days | 2% |
| richard genovese | 9/10 | 2977 days | 2% |
| Martina Rahlff | 9/10 | 2977 days | 2% |
| Kok Seong Wong | 9/10 | 3008 days | 2% |
| Kim Morhaus | 9/10 | 3008 days | 2% |
| Geoff Bardsley | 10/10 | 3008 days | 2% |
| Chris Britton | 10/10 | 3008 days | 2% |
| Camille Dow Baker | 9/10 | 3008 days | 2% |
| Tracy Houston | 10/10 | 3008 days | 2% |
| morgane delicourt | 10/10 | 3039 days | 2% |
| Davide Andriola | 10/10 | 3039 days | 2% |
| Raphael | 10/10 | 3039 days | 2% |
| Evelyn Rloeh | 9/10 | 3052 days | 1% |
| Ginetta Matthews | 8/10 | 3069 days | 2% |
| Ben Awcock | 10/10 | 3069 days | 2% |
| Michael Amos | 9/10 | 3069 days | 2% |
| Tony Waters | 10/10 | 3130 days | 2% |
| Nathan Taylor | 10/10 | 3192 days | 2% |
| Paul and Astrid | 7/10 | 3327 days | 1% |
| Julia Ebneter | 8/10 | 3367 days | 1% |
| Myrthe van Burink | 10/10 | 3374 days | 2% |
| Johannes Leistner | 10/10 | 3374 days | 2% |
| Lynne Martin | 9/10 | 3405 days | 2% |
| JMC | 9/10 | 3406 days | 2% |
| Cindy Renea | 10/10 | 4015 days | 0% |
| Tony Williamson | 10/10 | 4166 days | 0% |
| Don Sutherland | 9/10 | 4176 days | 0% |
| L+B | 9/10 | 4380 days | 1% |
| kmgirard | 10/10 | 4411 days | 1% |
| Jon satchwell | 10/10 | 4411 days | 1% |
| Marymac | 9/10 | 4439 days | 1% |
| chris malkin | 9/10 | 4439 days | 1% |
| JP Kearney | 10/10 | 4501 days | 1% |
| jennyjay | 9/10 | 4531 days | 1% |
| Maverick | 10/10 | 4745 days | 1% |
| Henning_Lizette | 9/10 | 4745 days | 1% |
| Sandra | 10/10 | 4745 days | 1% |
| Lara_C | 9/10 | 4745 days | 1% |
| djandjcmccallum | 9/10 | 4805 days | 1% |
| simonl2m | 8/10 | 4836 days | 1% |
| janejeff | 10/10 | 4836 days | 1% |
| piersa | 9/10 | 4867 days | 1% |
| debnphil | 10/10 | 4928 days | 1% |
| honeymoon1 | 10/10 | 4928 days | 1% |
| oherreravaras | 10/10 | 4958 days | 1% |
| kiwitravellers | 10/10 | 4958 days | 1% |
| El Duderino | 9/10 | 4958 days | 1% |
| Smyth | 9/10 | 5142 days | 1% |
| Shan104 | 9/10 | 5201 days | 1% |
| gazbow | 10/10 | 5293 days | 1% |
| PZ72 | 10/10 | 5507 days | 1% |
| Stephen Fletcher | 10/10 | 5597 days | 1% |
| scully | 10/10 | 5597 days | 1% |
| Chris22 | 9/10 | 5627 days | 1% |
| Andrew Doutch | 9/10 | 5780 days | 1% |
| nina | 10/10 | 5780 days | 1% |
| agc | 10/10 | 5780 days | 1% |
| Malcolm Henham | 10/10 | 5900 days | 1% |
| Ann McGrath | 10/10 | 6266 days | 1% |
| harry425 | 10/10 | 6662 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 59 days. The Kia Ora Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.34% |
| 19 | -0.36% |
| 20 | -0.38% |
| 21 | -0.40% |
| 22 | -0.42% |
| 23 | -0.44% |
| 24 | -0.45% |
| … | … |
Balancing Adjustment
0.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.