Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
164 Valid Reviews
The Kia Ora Campers experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 92 |
|
56% |
| 9/10 | 54 |
|
33% |
| 8/10 | 9 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.87% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.87% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Traci Jo Barrett | 10/10 | 96 days | 100% |
| Patty Connor | 10/10 | 280 days | 96% |
| Cor and Jacqueline, The Netherlands | 10/10 | 308 days | 95% |
| Carole Garman | 10/10 | 308 days | 95% |
| Patrick Auvergne | 9/10 | 645 days | 76% |
| Cor en Jacqueline, The Netherlands | 10/10 | 674 days | 74% |
| Ernst en Rensje | 10/10 | 766 days | 67% |
| Kevin Walsh | 9/10 | 766 days | 66% |
| Robin | 9/10 | 797 days | 63% |
| Jane and Rachel | 10/10 | 980 days | 46% |
| Peter and Annemarie | 10/10 | 1011 days | 43% |
| Kelsey Fisher | 10/10 | 1011 days | 43% |
| Peter and Regina Schmidt | 10/10 | 1039 days | 40% |
| Neil Calvert | 10/10 | 1192 days | 28% |
| allan Chaney | 10/10 | 1679 days | 6% |
| Maree Witten | 10/10 | 1740 days | 5% |
| Allan Harkness | 9/10 | 1768 days | 5% |
| Anna Ferguson | 10/10 | 1983 days | 5% |
| Alan Donald | 9/10 | 2105 days | 4% |
| Peter Bücker | 10/10 | 2105 days | 4% |
| julie durfy | 10/10 | 2105 days | 4% |
| Vicki Higgins | 10/10 | 2106 days | 4% |
| A. Anonymous | 4/10 | 2106 days | 3% |
| Nicole Wake | 10/10 | 2134 days | 4% |
| Joao Granja | 10/10 | 2135 days | 4% |
| Hazel Jenkins | 9/10 | 2135 days | 4% |
| Saar , Netherlands. | 10/10 | 2135 days | 4% |
| Georg Beyschlag | 10/10 | 2165 days | 4% |
| Axel Personne | 10/10 | 2165 days | 4% |
| Deborah Ludwig | 10/10 | 2165 days | 4% |
| Ben | 10/10 | 2166 days | 4% |
| Samantha Lam | 9/10 | 2196 days | 4% |
| Lucas Malina | 10/10 | 2196 days | 4% |
| Henry Schenker | 9/10 | 2196 days | 4% |
| GILLES NORMAND | 10/10 | 2196 days | 4% |
| Mickaël Loichon | 10/10 | 2197 days | 4% |
| Neil McAdie | 10/10 | 2197 days | 4% |
| Miguel Lopez | 10/10 | 2226 days | 4% |
| Claudia Ashton | 10/10 | 2226 days | 4% |
| Julie P | 10/10 | 2227 days | 4% |
| larry fisher | 9/10 | 2258 days | 4% |
| John Mette | 10/10 | 2410 days | 4% |
| Brendan McAleer | 8/10 | 2440 days | 4% |
| Jean Marc CHABOUD | 4/10 | 2471 days | 2% |
| K Michele Austin | 10/10 | 2471 days | 4% |
| Ken Grant | 8/10 | 2471 days | 3% |
| Meng Ng | 9/10 | 2471 days | 4% |
| John Appling | 9/10 | 2471 days | 4% |
| Isabelle & Bruno - France | 10/10 | 2472 days | 4% |
| Michael Ritchie | 10/10 | 2499 days | 3% |
| Marguerite Pierron | 9/10 | 2499 days | 3% |
| Eva Summermatter | 9/10 | 2499 days | 3% |
| Keith Bath | 9/10 | 2500 days | 3% |
| Janice Friesen | 10/10 | 2500 days | 3% |
| GARY Zweck | 9/10 | 2530 days | 3% |
| Gerd Hauschild | 10/10 | 2531 days | 3% |
| Stuart WILKINS | 9/10 | 2531 days | 3% |
| Barbara | 10/10 | 2531 days | 3% |
| Lee Middleton | 10/10 | 2561 days | 3% |
| DAVID PASSY | 9/10 | 2561 days | 3% |
| Diane Ferry | 9/10 | 2561 days | 3% |
| Muhd Yusof | 10/10 | 2561 days | 3% |
| lori tyler | 10/10 | 2561 days | 3% |
| Andrea Aloisi | 6/10 | 2561 days | 3% |
| David Taus | 9/10 | 2561 days | 3% |
| Ralph | 10/10 | 2562 days | 3% |
| Oliver | 10/10 | 2562 days | 3% |
| Tim Daborn | 10/10 | 2591 days | 3% |
| Andrea Bradshaw | 8/10 | 2591 days | 3% |
| Martin Greenwood | 9/10 | 2592 days | 3% |
| Anders Knutsson | 1/10 | 2652 days | 1% |
| Suzan Freeman | 9/10 | 2805 days | 3% |
| Robyn Rawson | 10/10 | 2805 days | 3% |
| Blair & Jacqui Martin | 9/10 | 2805 days | 3% |
| Audrey Simon | 9/10 | 2805 days | 3% |
| Christopher Bates | 10/10 | 2806 days | 3% |
| Lance Pearce | 10/10 | 2836 days | 3% |
| Gill Kenna | 9/10 | 2836 days | 3% |
| Tess Carrad | 9/10 | 2836 days | 3% |
| Josh Meyrick | 10/10 | 2837 days | 3% |
| angie Vickers | 9/10 | 2864 days | 3% |
| Denise Harja | 10/10 | 2864 days | 3% |
| Leonie Selk | 10/10 | 2864 days | 3% |
| Bodo Hesse | 10/10 | 2864 days | 3% |
| Dr Valerie Wall | 4/10 | 2865 days | 2% |
| Lyn Coleman | 10/10 | 2865 days | 3% |
| Simon Rickets | 10/10 | 2895 days | 3% |
| Helena Souckova | 10/10 | 2895 days | 3% |
| Chloe Nicholas | 8/10 | 2895 days | 3% |
| George Donkin | 10/10 | 2895 days | 3% |
| Eva Nittegaard | 9/10 | 2895 days | 3% |
| Dorothy and Graham Glen | 8/10 | 2954 days | 1% |
| Thomas Sator | 10/10 | 2956 days | 3% |
| Kevin Taylor | 10/10 | 2956 days | 3% |
| Nick Beer | 9/10 | 2956 days | 3% |
| terri stevens | 9/10 | 2956 days | 3% |
| Marçal Cot | 9/10 | 2956 days | 3% |
| Christopher Holmes | 10/10 | 2956 days | 3% |
| Allain Riepema | 10/10 | 2970 days | 1% |
| Hubert Toh | 10/10 | 3018 days | 2% |
| Kim Pinkerton | 6/10 | 3201 days | 2% |
| Henry Carstens | 7/10 | 3201 days | 2% |
| Tim Doskoch | 6/10 | 3201 days | 2% |
| Laurence Edwards | 8/10 | 3229 days | 2% |
| Nikolaj Lambertsen | 9/10 | 3229 days | 2% |
| richard genovese | 9/10 | 3229 days | 2% |
| Martina Rahlff | 9/10 | 3229 days | 2% |
| Kok Seong Wong | 9/10 | 3260 days | 2% |
| Kim Morhaus | 9/10 | 3260 days | 2% |
| Geoff Bardsley | 10/10 | 3260 days | 2% |
| Chris Britton | 10/10 | 3260 days | 2% |
| Camille Dow Baker | 9/10 | 3260 days | 2% |
| Tracy Houston | 10/10 | 3260 days | 2% |
| morgane delicourt | 10/10 | 3291 days | 2% |
| Davide Andriola | 10/10 | 3291 days | 2% |
| Raphael | 10/10 | 3291 days | 2% |
| Evelyn Rloeh | 9/10 | 3304 days | 1% |
| Ginetta Matthews | 8/10 | 3321 days | 2% |
| Ben Awcock | 10/10 | 3321 days | 2% |
| Michael Amos | 9/10 | 3321 days | 2% |
| Tony Waters | 10/10 | 3382 days | 2% |
| Nathan Taylor | 10/10 | 3444 days | 2% |
| Paul and Astrid | 7/10 | 3579 days | 1% |
| Julia Ebneter | 8/10 | 3619 days | 1% |
| Myrthe van Burink | 10/10 | 3626 days | 1% |
| Johannes Leistner | 10/10 | 3626 days | 1% |
| Lynne Martin | 9/10 | 3657 days | 1% |
| JMC | 9/10 | 3658 days | 1% |
| Cindy Renea | 10/10 | 4267 days | 0% |
| Tony Williamson | 10/10 | 4418 days | 1% |
| Don Sutherland | 9/10 | 4428 days | 0% |
| L+B | 9/10 | 4632 days | 1% |
| kmgirard | 10/10 | 4663 days | 1% |
| Jon satchwell | 10/10 | 4663 days | 1% |
| Marymac | 9/10 | 4691 days | 1% |
| chris malkin | 9/10 | 4691 days | 1% |
| JP Kearney | 10/10 | 4753 days | 1% |
| jennyjay | 9/10 | 4783 days | 1% |
| Maverick | 10/10 | 4997 days | 1% |
| Henning_Lizette | 9/10 | 4997 days | 1% |
| Sandra | 10/10 | 4997 days | 1% |
| Lara_C | 9/10 | 4997 days | 1% |
| djandjcmccallum | 9/10 | 5057 days | 1% |
| simonl2m | 8/10 | 5088 days | 1% |
| janejeff | 10/10 | 5088 days | 1% |
| piersa | 9/10 | 5119 days | 1% |
| debnphil | 10/10 | 5180 days | 1% |
| honeymoon1 | 10/10 | 5180 days | 1% |
| oherreravaras | 10/10 | 5210 days | 1% |
| kiwitravellers | 10/10 | 5210 days | 1% |
| El Duderino | 9/10 | 5210 days | 1% |
| Smyth | 9/10 | 5394 days | 1% |
| Shan104 | 9/10 | 5453 days | 1% |
| gazbow | 10/10 | 5545 days | 1% |
| PZ72 | 10/10 | 5759 days | 1% |
| Stephen Fletcher | 10/10 | 5849 days | 1% |
| scully | 10/10 | 5849 days | 1% |
| Chris22 | 9/10 | 5879 days | 1% |
| Andrew Doutch | 9/10 | 6032 days | 1% |
| nina | 10/10 | 6032 days | 1% |
| agc | 10/10 | 6032 days | 1% |
| Malcolm Henham | 10/10 | 6152 days | 1% |
| Ann McGrath | 10/10 | 6518 days | 1% |
| harry425 | 10/10 | 6914 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.77% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 87 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 84 | -1.71% |
| 85 | -1.73% |
| 86 | -1.75% |
| 87 | -1.77% |
| 88 | -1.79% |
| 89 | -1.81% |
| 90 | -1.83% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.