Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 54 |
|
34% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick Auvergne | 9/10 | 293 days | 100% |
| Cor en Jacqueline, The Netherlands | 10/10 | 322 days | 100% |
| Ernst en Rensje | 10/10 | 414 days | 96% |
| Kevin Walsh | 9/10 | 414 days | 95% |
| Robin | 9/10 | 445 days | 93% |
| Jane and Rachel | 10/10 | 628 days | 82% |
| Peter and Annemarie | 10/10 | 659 days | 80% |
| Kelsey Fisher | 10/10 | 659 days | 80% |
| Peter and Regina Schmidt | 10/10 | 687 days | 78% |
| Neil Calvert | 10/10 | 840 days | 63% |
| allan Chaney | 10/10 | 1327 days | 20% |
| Maree Witten | 10/10 | 1388 days | 17% |
| Allan Harkness | 9/10 | 1416 days | 15% |
| Anna Ferguson | 10/10 | 1631 days | 8% |
| Alan Donald | 9/10 | 1753 days | 5% |
| Peter Bücker | 10/10 | 1753 days | 6% |
| julie durfy | 10/10 | 1753 days | 6% |
| Vicki Higgins | 10/10 | 1754 days | 6% |
| A. Anonymous | 4/10 | 1754 days | 4% |
| Nicole Wake | 10/10 | 1782 days | 5% |
| Joao Granja | 10/10 | 1783 days | 5% |
| Hazel Jenkins | 9/10 | 1783 days | 5% |
| Saar , Netherlands. | 10/10 | 1783 days | 5% |
| Georg Beyschlag | 10/10 | 1813 days | 5% |
| Axel Personne | 10/10 | 1813 days | 5% |
| Deborah Ludwig | 10/10 | 1813 days | 5% |
| Ben | 10/10 | 1814 days | 5% |
| Samantha Lam | 9/10 | 1844 days | 5% |
| Lucas Malina | 10/10 | 1844 days | 5% |
| Henry Schenker | 9/10 | 1844 days | 5% |
| GILLES NORMAND | 10/10 | 1844 days | 5% |
| Mickaël Loichon | 10/10 | 1845 days | 5% |
| Neil McAdie | 10/10 | 1845 days | 5% |
| Miguel Lopez | 10/10 | 1874 days | 5% |
| Claudia Ashton | 10/10 | 1874 days | 5% |
| Julie P | 10/10 | 1875 days | 5% |
| larry fisher | 9/10 | 1906 days | 5% |
| John Mette | 10/10 | 2058 days | 5% |
| Brendan McAleer | 8/10 | 2088 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2119 days | 3% |
| K Michele Austin | 10/10 | 2119 days | 5% |
| Ken Grant | 8/10 | 2119 days | 5% |
| Meng Ng | 9/10 | 2119 days | 5% |
| John Appling | 9/10 | 2119 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2120 days | 5% |
| Michael Ritchie | 10/10 | 2147 days | 5% |
| Marguerite Pierron | 9/10 | 2147 days | 5% |
| Eva Summermatter | 9/10 | 2147 days | 5% |
| Keith Bath | 9/10 | 2148 days | 5% |
| Janice Friesen | 10/10 | 2148 days | 5% |
| GARY Zweck | 9/10 | 2178 days | 4% |
| Gerd Hauschild | 10/10 | 2179 days | 4% |
| Stuart WILKINS | 9/10 | 2179 days | 4% |
| Barbara | 10/10 | 2179 days | 4% |
| Lee Middleton | 10/10 | 2209 days | 4% |
| DAVID PASSY | 9/10 | 2209 days | 4% |
| Diane Ferry | 9/10 | 2209 days | 4% |
| Muhd Yusof | 10/10 | 2209 days | 4% |
| lori tyler | 10/10 | 2209 days | 4% |
| Andrea Aloisi | 6/10 | 2209 days | 4% |
| David Taus | 9/10 | 2209 days | 4% |
| Ralph | 10/10 | 2210 days | 4% |
| Oliver | 10/10 | 2210 days | 4% |
| Tim Daborn | 10/10 | 2239 days | 4% |
| Andrea Bradshaw | 8/10 | 2239 days | 4% |
| Martin Greenwood | 9/10 | 2240 days | 4% |
| Anders Knutsson | 1/10 | 2300 days | 2% |
| Suzan Freeman | 9/10 | 2453 days | 4% |
| Robyn Rawson | 10/10 | 2453 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2453 days | 4% |
| Audrey Simon | 9/10 | 2453 days | 4% |
| Christopher Bates | 10/10 | 2454 days | 4% |
| Lance Pearce | 10/10 | 2484 days | 4% |
| Gill Kenna | 9/10 | 2484 days | 4% |
| Tess Carrad | 9/10 | 2484 days | 4% |
| Josh Meyrick | 10/10 | 2485 days | 4% |
| angie Vickers | 9/10 | 2512 days | 4% |
| Denise Harja | 10/10 | 2512 days | 4% |
| Leonie Selk | 10/10 | 2512 days | 4% |
| Bodo Hesse | 10/10 | 2512 days | 4% |
| Dr Valerie Wall | 4/10 | 2513 days | 2% |
| Lyn Coleman | 10/10 | 2513 days | 4% |
| Simon Rickets | 10/10 | 2543 days | 4% |
| Helena Souckova | 10/10 | 2543 days | 4% |
| Chloe Nicholas | 8/10 | 2543 days | 4% |
| George Donkin | 10/10 | 2543 days | 4% |
| Eva Nittegaard | 9/10 | 2543 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2602 days | 2% |
| Thomas Sator | 10/10 | 2604 days | 4% |
| Kevin Taylor | 10/10 | 2604 days | 4% |
| Nick Beer | 9/10 | 2604 days | 4% |
| terri stevens | 9/10 | 2604 days | 4% |
| Marçal Cot | 9/10 | 2604 days | 4% |
| Christopher Holmes | 10/10 | 2604 days | 4% |
| Allain Riepema | 10/10 | 2618 days | 2% |
| Hubert Toh | 10/10 | 2666 days | 3% |
| Kim Pinkerton | 6/10 | 2849 days | 3% |
| Henry Carstens | 7/10 | 2849 days | 3% |
| Tim Doskoch | 6/10 | 2849 days | 3% |
| Laurence Edwards | 8/10 | 2877 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2877 days | 3% |
| richard genovese | 9/10 | 2877 days | 3% |
| Martina Rahlff | 9/10 | 2877 days | 3% |
| Kok Seong Wong | 9/10 | 2908 days | 3% |
| Kim Morhaus | 9/10 | 2908 days | 3% |
| Geoff Bardsley | 10/10 | 2908 days | 3% |
| Chris Britton | 10/10 | 2908 days | 3% |
| Camille Dow Baker | 9/10 | 2908 days | 3% |
| Tracy Houston | 10/10 | 2908 days | 3% |
| morgane delicourt | 10/10 | 2939 days | 3% |
| Davide Andriola | 10/10 | 2939 days | 3% |
| Raphael | 10/10 | 2939 days | 3% |
| Evelyn Rloeh | 9/10 | 2952 days | 2% |
| Ginetta Matthews | 8/10 | 2969 days | 3% |
| Ben Awcock | 10/10 | 2969 days | 3% |
| Michael Amos | 9/10 | 2969 days | 3% |
| Tony Waters | 10/10 | 3030 days | 3% |
| Nathan Taylor | 10/10 | 3092 days | 3% |
| Paul and Astrid | 7/10 | 3227 days | 1% |
| Julia Ebneter | 8/10 | 3267 days | 1% |
| Myrthe van Burink | 10/10 | 3274 days | 2% |
| Johannes Leistner | 10/10 | 3274 days | 2% |
| Lynne Martin | 9/10 | 3305 days | 2% |
| JMC | 9/10 | 3306 days | 2% |
| Cindy Renea | 10/10 | 3915 days | 1% |
| Tony Williamson | 10/10 | 4066 days | 1% |
| Don Sutherland | 9/10 | 4076 days | 0% |
| L+B | 9/10 | 4280 days | 0% |
| kmgirard | 10/10 | 4311 days | 0% |
| Jon satchwell | 10/10 | 4311 days | 0% |
| Marymac | 9/10 | 4339 days | 0% |
| chris malkin | 9/10 | 4339 days | 0% |
| JP Kearney | 10/10 | 4401 days | 1% |
| jennyjay | 9/10 | 4431 days | 1% |
| Maverick | 10/10 | 4645 days | 1% |
| Henning_Lizette | 9/10 | 4645 days | 1% |
| Sandra | 10/10 | 4645 days | 1% |
| Lara_C | 9/10 | 4645 days | 1% |
| djandjcmccallum | 9/10 | 4705 days | 1% |
| simonl2m | 8/10 | 4736 days | 1% |
| janejeff | 10/10 | 4736 days | 1% |
| piersa | 9/10 | 4767 days | 1% |
| debnphil | 10/10 | 4828 days | 1% |
| honeymoon1 | 10/10 | 4828 days | 1% |
| oherreravaras | 10/10 | 4858 days | 1% |
| kiwitravellers | 10/10 | 4858 days | 1% |
| El Duderino | 9/10 | 4858 days | 1% |
| Smyth | 9/10 | 5042 days | 1% |
| Shan104 | 9/10 | 5101 days | 1% |
| gazbow | 10/10 | 5193 days | 1% |
| PZ72 | 10/10 | 5407 days | 1% |
| Stephen Fletcher | 10/10 | 5497 days | 1% |
| scully | 10/10 | 5497 days | 1% |
| Chris22 | 9/10 | 5527 days | 1% |
| Andrew Doutch | 9/10 | 5680 days | 1% |
| nina | 10/10 | 5680 days | 1% |
| agc | 10/10 | 5680 days | 1% |
| Malcolm Henham | 10/10 | 5800 days | 1% |
| Ann McGrath | 10/10 | 6166 days | 1% |
| harry425 | 10/10 | 6562 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.83% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.