G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
160 Valid Reviews
The Kia Ora Campers experience has a total of 164 reviews. There are 160 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 160 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 88 |
|
55% |
9/10 | 54 |
|
34% |
8/10 | 9 |
|
6% |
7/10 | 2 |
|
1% |
6/10 | 3 |
|
2% |
5/10 | 0 |
|
0% |
4/10 | 3 |
|
2% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.69% and is based on 160 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 160 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 1 |
|
17% |
9/10 | 2 |
|
33% |
8/10 | 2 |
|
33% |
7/10 | 1 |
|
17% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Patrick Auvergne | 9/10 | 358 days | 100% |
Cor en Jacqueline, The Netherlands | 10/10 | 387 days | 100% |
Ernst en Rensje | 10/10 | 479 days | 95% |
Kevin Walsh | 9/10 | 479 days | 94% |
Robin | 9/10 | 510 days | 92% |
Jane and Rachel | 10/10 | 693 days | 79% |
Peter and Annemarie | 10/10 | 724 days | 76% |
Kelsey Fisher | 10/10 | 724 days | 76% |
Peter and Regina Schmidt | 10/10 | 752 days | 74% |
Neil Calvert | 10/10 | 905 days | 58% |
allan Chaney | 10/10 | 1392 days | 17% |
Maree Witten | 10/10 | 1453 days | 14% |
Allan Harkness | 9/10 | 1481 days | 13% |
Anna Ferguson | 10/10 | 1696 days | 6% |
Alan Donald | 9/10 | 1818 days | 5% |
Peter Bücker | 10/10 | 1818 days | 5% |
julie durfy | 10/10 | 1818 days | 5% |
Vicki Higgins | 10/10 | 1819 days | 5% |
A. Anonymous | 4/10 | 1819 days | 4% |
Nicole Wake | 10/10 | 1847 days | 5% |
Joao Granja | 10/10 | 1848 days | 5% |
Hazel Jenkins | 9/10 | 1848 days | 5% |
Saar , Netherlands. | 10/10 | 1848 days | 5% |
Georg Beyschlag | 10/10 | 1878 days | 5% |
Axel Personne | 10/10 | 1878 days | 5% |
Deborah Ludwig | 10/10 | 1878 days | 5% |
Ben | 10/10 | 1879 days | 5% |
Samantha Lam | 9/10 | 1909 days | 5% |
Lucas Malina | 10/10 | 1909 days | 5% |
Henry Schenker | 9/10 | 1909 days | 5% |
GILLES NORMAND | 10/10 | 1909 days | 5% |
Mickaël Loichon | 10/10 | 1910 days | 5% |
Neil McAdie | 10/10 | 1910 days | 5% |
Miguel Lopez | 10/10 | 1939 days | 5% |
Claudia Ashton | 10/10 | 1939 days | 5% |
Julie P | 10/10 | 1940 days | 5% |
larry fisher | 9/10 | 1971 days | 5% |
John Mette | 10/10 | 2123 days | 5% |
Brendan McAleer | 8/10 | 2153 days | 5% |
Jean Marc CHABOUD | 4/10 | 2184 days | 3% |
K Michele Austin | 10/10 | 2184 days | 5% |
Ken Grant | 8/10 | 2184 days | 5% |
Meng Ng | 9/10 | 2184 days | 5% |
John Appling | 9/10 | 2184 days | 5% |
Isabelle & Bruno - France | 10/10 | 2185 days | 5% |
Michael Ritchie | 10/10 | 2212 days | 5% |
Marguerite Pierron | 9/10 | 2212 days | 5% |
Eva Summermatter | 9/10 | 2212 days | 5% |
Keith Bath | 9/10 | 2213 days | 5% |
Janice Friesen | 10/10 | 2213 days | 5% |
GARY Zweck | 9/10 | 2243 days | 5% |
Gerd Hauschild | 10/10 | 2244 days | 5% |
Stuart WILKINS | 9/10 | 2244 days | 5% |
Barbara | 10/10 | 2244 days | 5% |
Lee Middleton | 10/10 | 2274 days | 4% |
DAVID PASSY | 9/10 | 2274 days | 4% |
Diane Ferry | 9/10 | 2274 days | 4% |
Muhd Yusof | 10/10 | 2274 days | 4% |
lori tyler | 10/10 | 2274 days | 4% |
Andrea Aloisi | 6/10 | 2274 days | 4% |
David Taus | 9/10 | 2274 days | 4% |
Ralph | 10/10 | 2275 days | 4% |
Oliver | 10/10 | 2275 days | 4% |
Tim Daborn | 10/10 | 2304 days | 4% |
Andrea Bradshaw | 8/10 | 2304 days | 4% |
Martin Greenwood | 9/10 | 2305 days | 4% |
Anders Knutsson | 1/10 | 2365 days | 2% |
Suzan Freeman | 9/10 | 2518 days | 4% |
Robyn Rawson | 10/10 | 2518 days | 4% |
Blair & Jacqui Martin | 9/10 | 2518 days | 4% |
Audrey Simon | 9/10 | 2518 days | 4% |
Christopher Bates | 10/10 | 2519 days | 4% |
Lance Pearce | 10/10 | 2549 days | 4% |
Gill Kenna | 9/10 | 2549 days | 4% |
Tess Carrad | 9/10 | 2549 days | 4% |
Josh Meyrick | 10/10 | 2550 days | 4% |
angie Vickers | 9/10 | 2577 days | 4% |
Denise Harja | 10/10 | 2577 days | 4% |
Leonie Selk | 10/10 | 2577 days | 4% |
Bodo Hesse | 10/10 | 2577 days | 4% |
Dr Valerie Wall | 4/10 | 2578 days | 3% |
Lyn Coleman | 10/10 | 2578 days | 4% |
Simon Rickets | 10/10 | 2608 days | 4% |
Helena Souckova | 10/10 | 2608 days | 4% |
Chloe Nicholas | 8/10 | 2608 days | 4% |
George Donkin | 10/10 | 2608 days | 4% |
Eva Nittegaard | 9/10 | 2608 days | 4% |
Dorothy and Graham Glen | 8/10 | 2667 days | 2% |
Thomas Sator | 10/10 | 2669 days | 4% |
Kevin Taylor | 10/10 | 2669 days | 4% |
Nick Beer | 9/10 | 2669 days | 4% |
terri stevens | 9/10 | 2669 days | 4% |
Marçal Cot | 9/10 | 2669 days | 4% |
Christopher Holmes | 10/10 | 2669 days | 4% |
Allain Riepema | 10/10 | 2683 days | 2% |
Hubert Toh | 10/10 | 2731 days | 4% |
Kim Pinkerton | 6/10 | 2914 days | 3% |
Henry Carstens | 7/10 | 2914 days | 3% |
Tim Doskoch | 6/10 | 2914 days | 3% |
Laurence Edwards | 8/10 | 2942 days | 3% |
Nikolaj Lambertsen | 9/10 | 2942 days | 3% |
richard genovese | 9/10 | 2942 days | 3% |
Martina Rahlff | 9/10 | 2942 days | 3% |
Kok Seong Wong | 9/10 | 2973 days | 3% |
Kim Morhaus | 9/10 | 2973 days | 3% |
Geoff Bardsley | 10/10 | 2973 days | 3% |
Chris Britton | 10/10 | 2973 days | 3% |
Camille Dow Baker | 9/10 | 2973 days | 3% |
Tracy Houston | 10/10 | 2973 days | 3% |
morgane delicourt | 10/10 | 3004 days | 3% |
Davide Andriola | 10/10 | 3004 days | 3% |
Raphael | 10/10 | 3004 days | 3% |
Evelyn Rloeh | 9/10 | 3017 days | 2% |
Ginetta Matthews | 8/10 | 3034 days | 3% |
Ben Awcock | 10/10 | 3034 days | 3% |
Michael Amos | 9/10 | 3034 days | 3% |
Tony Waters | 10/10 | 3095 days | 3% |
Nathan Taylor | 10/10 | 3157 days | 3% |
Paul and Astrid | 7/10 | 3292 days | 1% |
Julia Ebneter | 8/10 | 3332 days | 1% |
Myrthe van Burink | 10/10 | 3339 days | 2% |
Johannes Leistner | 10/10 | 3339 days | 2% |
Lynne Martin | 9/10 | 3370 days | 2% |
JMC | 9/10 | 3371 days | 2% |
Cindy Renea | 10/10 | 3980 days | 1% |
Tony Williamson | 10/10 | 4131 days | 1% |
Don Sutherland | 9/10 | 4141 days | 0% |
L+B | 9/10 | 4345 days | 0% |
kmgirard | 10/10 | 4376 days | 0% |
Jon satchwell | 10/10 | 4376 days | 0% |
Marymac | 9/10 | 4404 days | 1% |
chris malkin | 9/10 | 4404 days | 1% |
JP Kearney | 10/10 | 4466 days | 1% |
jennyjay | 9/10 | 4496 days | 1% |
Maverick | 10/10 | 4710 days | 1% |
Henning_Lizette | 9/10 | 4710 days | 1% |
Sandra | 10/10 | 4710 days | 1% |
Lara_C | 9/10 | 4710 days | 1% |
djandjcmccallum | 9/10 | 4770 days | 1% |
simonl2m | 8/10 | 4801 days | 1% |
janejeff | 10/10 | 4801 days | 1% |
piersa | 9/10 | 4832 days | 1% |
debnphil | 10/10 | 4893 days | 1% |
honeymoon1 | 10/10 | 4893 days | 1% |
oherreravaras | 10/10 | 4923 days | 1% |
kiwitravellers | 10/10 | 4923 days | 1% |
El Duderino | 9/10 | 4923 days | 1% |
Smyth | 9/10 | 5107 days | 1% |
Shan104 | 9/10 | 5166 days | 1% |
gazbow | 10/10 | 5258 days | 1% |
PZ72 | 10/10 | 5472 days | 1% |
Stephen Fletcher | 10/10 | 5562 days | 1% |
scully | 10/10 | 5562 days | 1% |
Chris22 | 9/10 | 5592 days | 1% |
Andrew Doutch | 9/10 | 5745 days | 1% |
nina | 10/10 | 5745 days | 1% |
agc | 10/10 | 5745 days | 1% |
Malcolm Henham | 10/10 | 5865 days | 1% |
Ann McGrath | 10/10 | 6231 days | 1% |
harry425 | 10/10 | 6627 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
-5.19% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 54 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 106 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
103 | -2.13% |
104 | -2.15% |
105 | -2.17% |
106 | -2.19% |
107 | -2.21% |
108 | -2.23% |
109 | -2.26% |
… | … |
0.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.