Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kia Ora Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kia Ora Campers
Valid Reviews
159 Valid Reviews
The Kia Ora Campers experience has a total of 163 reviews. There are 159 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 159 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 88 |
|
55% |
| 9/10 | 53 |
|
33% |
| 8/10 | 9 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.70% Average
The raw data average (mean) for all the Kia Ora Campers valid reviews is 92.70% and is based on 159 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 159 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
17% |
| 9/10 | 2 |
|
33% |
| 8/10 | 2 |
|
33% |
| 7/10 | 1 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Kia Ora Campers face-to-face reviews is 85.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cor en Jacqueline, The Netherlands | 10/10 | 231 days | 100% |
| Ernst en Rensje | 10/10 | 323 days | 97% |
| Kevin Walsh | 9/10 | 323 days | 96% |
| Robin | 9/10 | 354 days | 95% |
| Jane and Rachel | 10/10 | 537 days | 86% |
| Peter and Annemarie | 10/10 | 568 days | 84% |
| Kelsey Fisher | 10/10 | 568 days | 84% |
| Peter and Regina Schmidt | 10/10 | 596 days | 82% |
| Neil Calvert | 10/10 | 749 days | 70% |
| allan Chaney | 10/10 | 1237 days | 25% |
| Maree Witten | 10/10 | 1298 days | 21% |
| Allan Harkness | 9/10 | 1326 days | 20% |
| Anna Ferguson | 10/10 | 1541 days | 10% |
| Alan Donald | 9/10 | 1663 days | 7% |
| Peter Bücker | 10/10 | 1663 days | 7% |
| julie durfy | 10/10 | 1663 days | 7% |
| Vicki Higgins | 10/10 | 1663 days | 7% |
| A. Anonymous | 4/10 | 1663 days | 4% |
| Nicole Wake | 10/10 | 1692 days | 6% |
| Joao Granja | 10/10 | 1692 days | 6% |
| Hazel Jenkins | 9/10 | 1692 days | 6% |
| Saar , Netherlands. | 10/10 | 1692 days | 6% |
| Georg Beyschlag | 10/10 | 1723 days | 6% |
| Axel Personne | 10/10 | 1723 days | 6% |
| Deborah Ludwig | 10/10 | 1723 days | 6% |
| Ben | 10/10 | 1723 days | 6% |
| Samantha Lam | 9/10 | 1754 days | 5% |
| Lucas Malina | 10/10 | 1754 days | 5% |
| Henry Schenker | 9/10 | 1754 days | 5% |
| GILLES NORMAND | 10/10 | 1754 days | 5% |
| Mickaël Loichon | 10/10 | 1754 days | 5% |
| Neil McAdie | 10/10 | 1754 days | 5% |
| Miguel Lopez | 10/10 | 1784 days | 5% |
| Claudia Ashton | 10/10 | 1784 days | 5% |
| Julie P | 10/10 | 1784 days | 5% |
| larry fisher | 9/10 | 1815 days | 5% |
| John Mette | 10/10 | 1968 days | 5% |
| Brendan McAleer | 8/10 | 1998 days | 5% |
| Jean Marc CHABOUD | 4/10 | 2029 days | 3% |
| K Michele Austin | 10/10 | 2029 days | 5% |
| Ken Grant | 8/10 | 2029 days | 5% |
| Meng Ng | 9/10 | 2029 days | 5% |
| John Appling | 9/10 | 2029 days | 5% |
| Isabelle & Bruno - France | 10/10 | 2029 days | 5% |
| Michael Ritchie | 10/10 | 2057 days | 5% |
| Marguerite Pierron | 9/10 | 2057 days | 5% |
| Eva Summermatter | 9/10 | 2057 days | 5% |
| Keith Bath | 9/10 | 2057 days | 5% |
| Janice Friesen | 10/10 | 2057 days | 5% |
| GARY Zweck | 9/10 | 2088 days | 5% |
| Gerd Hauschild | 10/10 | 2088 days | 5% |
| Stuart WILKINS | 9/10 | 2088 days | 5% |
| Barbara | 10/10 | 2088 days | 5% |
| Lee Middleton | 10/10 | 2119 days | 4% |
| DAVID PASSY | 9/10 | 2119 days | 4% |
| Diane Ferry | 9/10 | 2119 days | 4% |
| Muhd Yusof | 10/10 | 2119 days | 4% |
| lori tyler | 10/10 | 2119 days | 4% |
| Andrea Aloisi | 6/10 | 2119 days | 4% |
| David Taus | 9/10 | 2119 days | 4% |
| Ralph | 10/10 | 2119 days | 4% |
| Oliver | 10/10 | 2119 days | 4% |
| Tim Daborn | 10/10 | 2149 days | 4% |
| Andrea Bradshaw | 8/10 | 2149 days | 4% |
| Martin Greenwood | 9/10 | 2149 days | 4% |
| Anders Knutsson | 1/10 | 2210 days | 2% |
| Suzan Freeman | 9/10 | 2363 days | 4% |
| Robyn Rawson | 10/10 | 2363 days | 4% |
| Blair & Jacqui Martin | 9/10 | 2363 days | 4% |
| Audrey Simon | 9/10 | 2363 days | 4% |
| Christopher Bates | 10/10 | 2363 days | 4% |
| Lance Pearce | 10/10 | 2394 days | 4% |
| Gill Kenna | 9/10 | 2394 days | 4% |
| Tess Carrad | 9/10 | 2394 days | 4% |
| Josh Meyrick | 10/10 | 2394 days | 4% |
| angie Vickers | 9/10 | 2422 days | 4% |
| Denise Harja | 10/10 | 2422 days | 4% |
| Leonie Selk | 10/10 | 2422 days | 4% |
| Bodo Hesse | 10/10 | 2422 days | 4% |
| Dr Valerie Wall | 4/10 | 2422 days | 3% |
| Lyn Coleman | 10/10 | 2422 days | 4% |
| Simon Rickets | 10/10 | 2453 days | 4% |
| Helena Souckova | 10/10 | 2453 days | 4% |
| Chloe Nicholas | 8/10 | 2453 days | 4% |
| George Donkin | 10/10 | 2453 days | 4% |
| Eva Nittegaard | 9/10 | 2453 days | 4% |
| Dorothy and Graham Glen | 8/10 | 2511 days | 2% |
| Thomas Sator | 10/10 | 2514 days | 4% |
| Kevin Taylor | 10/10 | 2514 days | 4% |
| Nick Beer | 9/10 | 2514 days | 4% |
| terri stevens | 9/10 | 2514 days | 4% |
| Marçal Cot | 9/10 | 2514 days | 4% |
| Christopher Holmes | 10/10 | 2514 days | 4% |
| Allain Riepema | 10/10 | 2527 days | 2% |
| Hubert Toh | 10/10 | 2575 days | 4% |
| Kim Pinkerton | 6/10 | 2759 days | 3% |
| Henry Carstens | 7/10 | 2759 days | 3% |
| Tim Doskoch | 6/10 | 2759 days | 3% |
| Laurence Edwards | 8/10 | 2787 days | 3% |
| Nikolaj Lambertsen | 9/10 | 2787 days | 3% |
| richard genovese | 9/10 | 2787 days | 3% |
| Martina Rahlff | 9/10 | 2787 days | 3% |
| Kok Seong Wong | 9/10 | 2818 days | 3% |
| Kim Morhaus | 9/10 | 2818 days | 3% |
| Geoff Bardsley | 10/10 | 2818 days | 3% |
| Chris Britton | 10/10 | 2818 days | 3% |
| Camille Dow Baker | 9/10 | 2818 days | 3% |
| Tracy Houston | 10/10 | 2818 days | 3% |
| morgane delicourt | 10/10 | 2849 days | 3% |
| Davide Andriola | 10/10 | 2849 days | 3% |
| Raphael | 10/10 | 2849 days | 3% |
| Evelyn Rloeh | 9/10 | 2861 days | 2% |
| Ginetta Matthews | 8/10 | 2879 days | 3% |
| Ben Awcock | 10/10 | 2879 days | 3% |
| Michael Amos | 9/10 | 2879 days | 3% |
| Tony Waters | 10/10 | 2940 days | 3% |
| Nathan Taylor | 10/10 | 3002 days | 3% |
| Paul and Astrid | 7/10 | 3136 days | 1% |
| Julia Ebneter | 8/10 | 3176 days | 1% |
| Myrthe van Burink | 10/10 | 3184 days | 2% |
| Johannes Leistner | 10/10 | 3184 days | 2% |
| Lynne Martin | 9/10 | 3215 days | 2% |
| JMC | 9/10 | 3215 days | 2% |
| Cindy Renea | 10/10 | 3824 days | 1% |
| Tony Williamson | 10/10 | 3975 days | 1% |
| Don Sutherland | 9/10 | 3985 days | 0% |
| L+B | 9/10 | 4189 days | 0% |
| kmgirard | 10/10 | 4220 days | 0% |
| Jon satchwell | 10/10 | 4220 days | 0% |
| Marymac | 9/10 | 4248 days | 0% |
| chris malkin | 9/10 | 4248 days | 0% |
| JP Kearney | 10/10 | 4310 days | 0% |
| jennyjay | 9/10 | 4340 days | 0% |
| Maverick | 10/10 | 4554 days | 1% |
| Henning_Lizette | 9/10 | 4554 days | 1% |
| Sandra | 10/10 | 4554 days | 1% |
| Lara_C | 9/10 | 4554 days | 1% |
| djandjcmccallum | 9/10 | 4614 days | 1% |
| simonl2m | 8/10 | 4645 days | 1% |
| janejeff | 10/10 | 4645 days | 1% |
| piersa | 9/10 | 4676 days | 1% |
| debnphil | 10/10 | 4737 days | 1% |
| honeymoon1 | 10/10 | 4737 days | 1% |
| oherreravaras | 10/10 | 4767 days | 1% |
| kiwitravellers | 10/10 | 4767 days | 1% |
| El Duderino | 9/10 | 4767 days | 1% |
| Smyth | 9/10 | 4951 days | 1% |
| Shan104 | 9/10 | 5010 days | 1% |
| gazbow | 10/10 | 5102 days | 1% |
| PZ72 | 10/10 | 5316 days | 1% |
| Stephen Fletcher | 10/10 | 5406 days | 1% |
| scully | 10/10 | 5406 days | 1% |
| Chris22 | 9/10 | 5436 days | 1% |
| Andrew Doutch | 9/10 | 5589 days | 1% |
| nina | 10/10 | 5589 days | 1% |
| agc | 10/10 | 5589 days | 1% |
| Malcolm Henham | 10/10 | 5709 days | 1% |
| Ann McGrath | 10/10 | 6075 days | 1% |
| harry425 | 10/10 | 6471 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kia Ora Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.77% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Kia Ora Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kia Ora Campers experience has been adjusted for 183 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 180 | -2.73% |
| 181 | -2.74% |
| 182 | -2.76% |
| 183 | -2.77% |
| 184 | -2.79% |
| 185 | -2.80% |
| 186 | -2.82% |
| … | … |
Balancing Adjustment
0.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.