I really wanted to enjoy my experience and write a great review because the lady who setup and showed my around my van was super lovely and helpful but unfortunately it went downhill from there.

As soon as it started raining I realized my roof was leaking all over my luggage including my laptop and headphones. The on my drive down south the Oil Pressure alarm kept going off, I took the van into the depot in Queenstown where they said the sensor was faulty but they didnt have the part to replace it and sent me on my way.

So I spent the next 2 weeks with a leaking roof and a sensor alarm going off while I drove. I emailed back and forth and with 2 days left on my trip they offered to swap the van, no offer of partial refund or even a discount on another trip. Just my bad luck I guess

Planning on doing a similar trip next year but I will be going with another company thats for sure

Reviewed about 1 year ago

We rented a Jucy Condo for 1 month and had to change vehicles 3 times because the first 3 vehicles were not waterproof.

It rained through the windows, the refrigerator was broken and one vehicle smelled very unpleasant. Also, none of the vehicles were cleaned properly and they were all very old.

Customer service was terribly slow and wanted me to take the vehicles back to the location. This was followed by many hours on hold and on the phone. Waiting on mechanics and waiting for replacement vehicles to be delivered. Jucy did not apologize to me and I only received a small compensation when I demanded it with much discussion. Jucy tries to pass every problem on to the customer.

The last vehicle worked okay but was very old (2008, 250,000 km) and needed a lot of gas. (13-15 L/100km).

If you want to argue for hours and rent a bad camper then choose Jucy. Should you want to enjoy the vacation I would leave the fingers of it.

Reviewed over 1 year ago

We rent a Chaser and it was amazing.

Perfect "all-in-one" van and easy to drive even in narrow roads. Only drawback was the small "regular 91" engine that was not ideal in the mountains and need about 15L/100km. Diesel engine would have saved lots of money.

Great product, reactive support/customer_care via phone or email, we had an overall wonderful experience in NZ. Thanks Jucy, and thanks rankerz for the quotation + great mobile app. Enrique

Reviewed almost 5 years ago

The good bits first ,Easy to drive/park/cheap Bad bits - toilet/shower at the cost of so much room Lack of storage Not suitable for large people Bed Mattress very thin uncomfortable (10 days ) unable

to double up using top mattress

I would hire one again but not with built in toilet/ shower

Just hire one with cassette toilet

Staff were all friendly and helpful

Reviewed almost 5 years ago

No issues with customer service.

Use of the van was explained when we picked it up, and we had no issues with the van during our trip. The van met our needs and was reasonable for the price point. Old but clean.

Reviewed almost 5 years ago

I really wanted to enjoy my experience and write a great review because the lady who setup and showed my around my van was super lovely and helpful but unfortunately it went downhill from there.

As soon as it started raining I realized my roof was leaking all over my luggage including my laptop and headphones. The on my drive down south the Oil Pressure alarm kept going off, I took the van into the depot in Queenstown where they said the sensor was faulty but they didnt have the part to replace it and sent me on my way.

So I spent the next 2 weeks with a leaking roof and a sensor alarm going off while I drove. I emailed back and forth and with 2 days left on my trip they offered to swap the van, no offer of partial refund or even a discount on another trip. Just my bad luck I guess

Planning on doing a similar trip next year but I will be going with another company thats for sure

Reviewed about 1 year ago

We rented a Jucy Condo for 1 month and had to change vehicles 3 times because the first 3 vehicles were not waterproof.

It rained through the windows, the refrigerator was broken and one vehicle smelled very unpleasant. Also, none of the vehicles were cleaned properly and they were all very old.

Customer service was terribly slow and wanted me to take the vehicles back to the location. This was followed by many hours on hold and on the phone. Waiting on mechanics and waiting for replacement vehicles to be delivered. Jucy did not apologize to me and I only received a small compensation when I demanded it with much discussion. Jucy tries to pass every problem on to the customer.

The last vehicle worked okay but was very old (2008, 250,000 km) and needed a lot of gas. (13-15 L/100km).

If you want to argue for hours and rent a bad camper then choose Jucy. Should you want to enjoy the vacation I would leave the fingers of it.

Reviewed over 1 year ago

I rented a Chaser in Auckland for 15 days.

After 40 km the red oil light poped up and we had to go and check the oil level loosing a morning.

After 7 days the engine brokedown and we needed to be towed away( They cover just 200 NZ for this and is not written in the contract.If it cost more it is at your own expenses. Luckly wasn't the case) . At the phone during the night they are not able to help you for the organization so we had to call back the next morning and sleep in a random parking lot and be towed again the next day.

We were almost in Wellington ready to go to the souther island but we had to go to Auckland by plane to take the replace vehicle because they don't have anything in the south.

We took the other van. This one was quiet dirty, the pans and the kitchen stuff a bit smelly, no tabs for the wc, no dishes soap and the tank wasn't full even if we had the option full-to-full. The first night we discovered that the domestic battery was dead.

We couldn't use the water, the fridge and anything else unless the engine was on or attached to the power.

We couldn't do our holiday because of that.

They refounded us some expenses and some days with no problems but still not enough to cover the stess, the loss of time and all the activities we couldn't do because of the issues... I can understand the breakdown... Can happen if cars are old or badly kept but the domestic battery should have been checked out before every rental and changed time by time.

At the end. If you can, don't rent from them... There are so many other valid options and companies... If you have to hire a van from them check everything out really carefully because they don't do it and ask for the missing things.

Worst experience ever.

Really TOO expensive for what they offer.

I'll never repeat the mistake to use JUCY as a rental company.

Reviewed about 2 years ago

We had to return the first Chaser as the sink leaked very badly and spoilt the groceries we had stored in the cupboard.

The table was very wobbly and unusable. The second van ran out of water on the second morning after three short showers. We assumed the pump had failed but were told by seasoned campers that three showers will easily empty the tank. However, the water would not drain so we had to stand in several inches of cold smelly water to use the toilet. We used our towels to soak it up. The waste tank is 5 litres larger than the fresh water tank, so should be able to carry all the waste water. We weren’t able to troubleshoot the drainage problem, so Jucy offered to get the van serviced midway through the rental. In the end it was easier to just stay at motor camps and not use the shower or toilet.

Reviewed over 3 years ago

Juicy chaser was meant to have interior from 2017.

However Toyota Hiace was from 2009 and drove like even ten years more worn. Interior had no proper air circulation. Table wobbled like a lambs tail. Drive quality was abysmal. All on having benn made to believe I hire. a car about 2-4 yrs old. Never gain!

Reviewed about 4 years ago

Outrageously poor service.

You promise after hours pick up. Don't tell me it's now not available . When I find out and want to cancel the deal want me to forfeit 20%!!!!!!!

NOT A GOOD WAY TO TREAT 10+ yr customer who will now tell everyone about your illegal (breach of contract) unfair tactics

Reviewed over 4 years ago

The good bits first ,Easy to drive/park/cheap Bad bits - toilet/shower at the cost of so much room Lack of storage Not suitable for large people Bed Mattress very thin uncomfortable (10 days ) unable

to double up using top mattress

I would hire one again but not with built in toilet/ shower

Just hire one with cassette toilet

Staff were all friendly and helpful

Reviewed almost 5 years ago

The Campervan had everything you need for a simple travel.

Some of the ok equipment needs to be exchanged or repaired.

The introduction should have been longer and with more motivation. So we had to find out about some features on ourselves. And we were really disappointed that for our rented dvd player the power cable was missing and when we mentioned this at the return the only answer was „ok“. No sorry our anything else.

All in all the campervan suited for us as we expected to get this with a cheap provider.

Reviewed almost 5 years ago

In general we were happy with our Jucy camper, and staff were friendly and helpful.

However, the 0800 system for pick-up in Christchurch let us down - the recorded message says that pick-ups from Christchurch run until 5.30pm, but the office actually shuts at 5.00pm. Our original pick-up time for our camper van was 11am, but our flight was cancelled, and the replacement flight (at 3.00pm) was also delayed. I kept Jucy informed of delays throughout the day, but my final message was not passed on. We landed at 4.45pm - on reaching the terminal I immediately called the 0800 number for the shuttle to the depot, but this was just a recorded message. Thanks to a shuttle driver from another company, I got a ride to Jucy depot. I arrived at 5.10pm to find the door locked. Staff eventually came out from a back door and told me they were closed, and that the rentals had "rolled-over" to the next day - they were prepared to leave me stranded there with my husband and luggage still at the airport! They claimed that the 0800 service had not emailed them my final message regarding the delayed flight. They did finally let me have the van, and were very courteous and helpful once that decision was made.

Reviewed almost 5 years ago

The car (Jucy Cabana) was great, however upon pick up, we encountered a rather unpleasant situation.

The pick up office was very busy and for some reason, the cars were not ready!

We had to wait for around 2 hours! Some had been waiting over 4 hours... Really annoying as many had plans for that day.

We did receive a half day refund ~35NZD but that's not worth the stress of the pick-up.

Otherwise Jucy was OK.

Reviewed almost 5 years ago

No issues with customer service.

Use of the van was explained when we picked it up, and we had no issues with the van during our trip. The van met our needs and was reasonable for the price point. Old but clean.

Reviewed almost 5 years ago

Need some more storage in the campervan.

There is storage only for food, none for clothes.

Had a leak from the tap when turned the water pump.

Reviewed about 5 years ago

Rented cabana for 11 days.

Drove smoothly and Comfortably.

Though sadly:

One of the passenger doors only opened 50% of the time, which was a bit of a pain in rain snow getting into the back.

The water in the pump tap had lumps of mould in it.

The bed is also quite awkward to set up, but you get used to it after a while.

Reviewed about 5 years ago

Had the best holiday the camper was awesome and everywhere we visited was great.

Would definitely recommend camping around the South Island to anyone

Reviewed over 5 years ago