RIP OFF .

Warning. Appolo campers take $5000.00 deposit on your credit card , and when camper is returned they claim damage and "Extorted" me for a jacked up price 0f $800 to repair the number stone chip. Yet all the existing damage of lots of dents and deep scrapes had never been fixed from years of previous damage to that they would if Extorted jacked up repair cost claims from previous renters but never actually ever fixed. Do they advertise cheap hire rates but shaft you on repair claims and that's where they make the their profits from extortion rather than hire.

Reviewed over 3 years ago and experienced in May 2020

We arrived to pick up 3 vans all pre registered.

3 hours later we were shown the vans. Having small children travelling with us was hard keeping them amused. One van had a bent bumper and only one indicator light was working on the left rear. We weren't shown how anything worked in the vans. They obviously were not checked properly as I opened the crockery cupboard there was a broken dessert plate and we hadn't even left the yard. We were also told for the first time each van had a $5000 bond on them which we weren't informed about when booking.(some people don't have that on credit cards to use as a bond) We were then told it would take up to 3 weeks to get a credit back. We asked how come we were renting a van with bent bumper etc why wasn't it fixed to be told the company isn't spending any money. We were told about paying $35 for the gas bottles so we didn't have to refill them as we were told not all gas stations have that size fitting. We paid the $35 and that night we went to use the gas and the gas bottles were empty! We went to a ordinary petrol station and filled them very easy. One campervan had no towels in it another pre-check not done. One van was only filled to 3/4 fill of diesel we queried this and was told just bring it back 3/4 fill. We took photos encase we got charged. We were told the day we return the vans it would be good if it was early in the day. We dropped them back by 10:30 but was told they didn't have time to check them over and would email us the next day. After been home a week we got a email to say we hadn't paid a road toll and they took it off the credit card. We then had to email and forward them the receipt of the road toll we had paid. Very quick to take the$4:95 off the credit card but was also told we may have to wait for 3 weeks for the $4:95 to be credited to us. We waited 2 1/2 weeks for our bond back we got 2 bonds

back and then had to email again to see where the third bond was. It was then paid back.

Reviewed over 3 years ago and experienced in July 2020

This was the worst motor home experience of our lives.

We have rented these vehicles in many parts of the world and have never encountered one as poorly service and maintained. Not only was it dirty and smelly, (the first van was rejected for the same reasons) virtually all mechanical systems on the van had problems. On top of that, there were even safety features that were non-functional. The department who inspects vehicles for road safety in New Zealand should investigate Apollo. (They should change the name of the company to Appalling.) Here is a list of non-working items found only after we had traveled quite some distance from the pick up point. Empty LPG tank after having been assured by two reps that it was full. LPG heater not working correctly. Electric heater totally non-functional. (Night time temperatures were down to 5 degrees.) Passenger seat broken. Damaged windscreen wipers. Partially functional handbrake. Detached rear view mirror. Some interior lights non functional. Grey water often leaked back into the shower compartment. Oil warnings were on for most of the trip despite the oil level being correct and having the vehicle checked by a mechanic who assured us everything was okay. (This was probably due to the fact that the oil was like black tar--it was obvious that it had not been changed regularly, if at all.) Please do not rent from this company. It was obvious by the condition of the vehicle that they DO NOT have their customer's welfare at heart.

Reviewed over 3 years ago and experienced in November 2019

It took 5 hours of waiting in the Apollo CHRISTCHURCH branch before we were given our campervan.!

I have never seen such an understaffed, poorly organised set up anywhere.

Reviewed over 3 years ago and experienced in October 2019

Worst experience ever!

Let me start by saying that the van was good and handled well... That is my only up side and why I gave a 2 instead of a 1 rating...

It took 2 hours to pick up with only 3 people in front of me, and the 15 minute return of vehicle took an hour. Hidden charges that they don't tell you about on their website, like the comprehensive insurance that isn't really comprehensive as it doesn't cover windscreen or tyre damage. So, if you don't upgrade to the most expensive insurance and you get a chip in the windscreen you are up for $500 replacement fee. Your hands are tied unless you want to risk fate, and they know it. They also didn;t disclose to us the very important fact that there is a 7c per kilometer charge for diesel vehicles that is needing to be paid on return of vehicle. The guy next to us had to cough up an additional $360 for the supposed 5000 kilometers he did in 12 days. It is fine if you know up front before you book the vehicle, but everything about them is hush hush so it looks like they are cheap, but really all they are doing is hiding the real cost of rental.

The van was good as I said except for the bedding. If you like sleeping on a plank with very little cushioning, then you will love it. We had to buy a mattress topper to make it semi good enough to sleep on. Upon return you have to take everything out of the van, so if you have excess food or have bought bigger mugs, because you want a decent cup of coffee and not a tiny thing like the one supplied, then it all goes back to the apollo team it seems, who divide it up to whoever wants it.

No bins to throw food out, very poor service standards, exceptionally long check out and return times, deceptive practices of non-disclosure, for us, not a good experience...

We did the South Island with Maui, and because of this experience, we will never use Apollo again anywhere in the world... Maui here we come.

Reviewed over 3 years ago and experienced in October 2019

Unfriendly staff.

After about an hour on the road the oil warning light came on. Service guy on the phone was useless. The fridge smelled like a dead rodent. The person we rented from told us the smell would go away once the fridge gets cold. Guess what, it didn't. We had to return it early because we couldn't stand the smell anymore. No refund for early returns. Do yourself a favor and rent with someone else.

Reviewed over 3 years ago and experienced in April 2019

This was the only company that had 2 Berth campervan available after Christmas 2018.

I ended up booking it even though they had bad reviews. To make sure there is no delay in picking up the campervan, I turned up very early and was the first customer to pick up a RV. I read reviews that sometimes there was a long wait time (up to 4 hours). It took an hour to get the campervan.

The only thing I did not like was the pressure they put on to buy the insurance. Seriously, the lady ended up doing some sort of chart to explain the savings since they charge NZD 5000 for bond. There is some credit card surcharge so she kept forcing me to take the insurance so I don't have to pay 5000 dollars. I got my insurance from a third party company which is half the price. In addition, she tried all sorts of technique including that I have to pay extra 5000 dollars if someone else crashes into the RV because they would not be able to hire out the vehicle. I still stuck to NO. Finally she gave up trying to sell any extras. The lady also was not patient in checking the existing damages. When she missed some, she kept saying that is wear and tear.

The RV itself was great. It was very comfortable and everything worked. However the grey water filled up very quickly that we had to drain it every day. One of the headlights was not working however the sun set at 10:30pm so it was not a major concern. The RV was quite clean and well maintained.

When I returned the vehicle, I was able to overhear an another Apollo representative trying to pressurise another couple to pay $75 to clean the RV so they don't have to do it. She mentioned it might take 2 to 3 hours to clean the campervan. This is total rubbish. It took us 30 mins to clean the RV including the shower area and 30 mins to drain the grey and the sewerage tank.

Why does Apollo pressurise you to get their option pack? Seriously, it is so unprofessional and annoying.

Reviewed over 3 years ago and experienced in December 2018

NIET AAN BEGINNEN!!!!!

De campervan die we hadden besteld hield op met rijden na 800 km. Na 3 dagen vast te staan kunnen ze nog steeds geen vervangend voertuig regelen. Ze dachten ons mooi te dumpen op een van hun holiday campings, om daar dan 3 dagen te staan. En het is tenslotte kerst!!!!

Je hebt elke keer een ander persoon aan de lijn, waardoor je elke keer hetzelfde probleem moet uitleggen. Ze maken geen notities en beloven dingen die niet worden vastgelegd.

Nooit hier iets huren. Vreselijk personeel. Ze geven niets om je planning en sponseren niets..

MERRY CHRISTMAS

Reviewed over 3 years ago and experienced in December 2018

You need to be keep EVERY fuel receipt and be aware that they will try and sue for fuel contaimination if anything goes wrong the vehicle.

If you don’t speak English or don’t keep your fuel receipts they will blame you, and the mechanics are part of the rort, so be very aware. I’d avoid them but if your budget is tight then just be be cautious.

Reviewed over 3 years ago and experienced in December 2017