G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Sea Kayak Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Sea Kayak Company
Valid Reviews
109 Valid Reviews
The The Sea Kayak Company experience has a total of 114 reviews. There are 109 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
45% |
| 9/10 | 21 |
|
19% |
| 8/10 | 26 |
|
24% |
| 7/10 | 5 |
|
5% |
| 6/10 | 4 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.26% Average
The raw data average (mean) for all the The Sea Kayak Company valid reviews is 88.26% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
24% |
| 9/10 | 20 |
|
30% |
| 8/10 | 21 |
|
32% |
| 7/10 | 4 |
|
6% |
| 6/10 | 3 |
|
5% |
| 5/10 | 1 |
|
2% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.30% Average
The raw data average (mean) for all the The Sea Kayak Company face-to-face reviews is 85.30% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bernardo Galeazzo | 10/10 | 3190 days | 100% |
| Sara Berton | 5/10 | 3924 days | 29% |
| Lorraine Doyle | 9/10 | 4266 days | 9% |
| Sabisch Moritz | 9/10 | 4280 days | 8% |
| Hanneke P | 6/10 | 4339 days | 3% |
| Hanle | 7/10 | 4355 days | 2% |
| Mark and Eefie | 9/10 | 4355 days | 2% |
| Ramon Keller | 9/10 | 4360 days | 1% |
| Stephan Olivier | 6/10 | 4374 days | 0% |
| Stephan Olivier | 6/10 | 4374 days | 0% |
| Owen Chesbrough | 10/10 | 4656 days | 43% |
| Peter Field | 9/10 | 4656 days | 42% |
| Patricia Fearon | 9/10 | 4657 days | 42% |
| Fiona Finke | 9/10 | 4665 days | 42% |
| Alison Rosser | 8/10 | 4668 days | 42% |
| Kurt & Noemi Buhler | 8/10 | 4669 days | 42% |
| Urban Reifler | 9/10 | 4685 days | 42% |
| Sallypea | 4/10 | 4705 days | 28% |
| LPeters | 10/10 | 4766 days | 43% |
| visser01 | 8/10 | 4766 days | 42% |
| bladdor | 10/10 | 4950 days | 43% |
| kiwimatt | 10/10 | 4950 days | 43% |
| Emma13 | 10/10 | 4980 days | 43% |
| cgeog | 10/10 | 4980 days | 43% |
| GenH | 8/10 | 4980 days | 42% |
| Jorge Martinez Gacio | 8/10 | 4991 days | 42% |
| Jo Meekley | 10/10 | 4995 days | 43% |
| Henrick Lund | 8/10 | 4998 days | 42% |
| Vanessa Vogel | 9/10 | 5001 days | 42% |
| Roman & Esther | 4/10 | 5008 days | 28% |
| Courtney Wood | 8/10 | 5009 days | 42% |
| Melanie Gruber | 10/10 | 5012 days | 43% |
| Pam & Rob Tellwright | 8/10 | 5015 days | 42% |
| Matthias | 9/10 | 5028 days | 42% |
| Dr Dorthe Bossow | 9/10 | 5035 days | 42% |
| Jim Thomsen | 10/10 | 5036 days | 43% |
| Kate Thomsen | 10/10 | 5036 days | 43% |
| Matt_Brook | 10/10 | 5039 days | 43% |
| Matt | 10/10 | 5124 days | 43% |
| Gail King | 10/10 | 5345 days | 43% |
| Marie | 8/10 | 5345 days | 42% |
| Lukas Blaauw | 7/10 | 5363 days | 40% |
| Gerhard Kronen | 8/10 | 5373 days | 42% |
| LucyBrown | 10/10 | 5376 days | 43% |
| Caitriona Doyle | 8/10 | 5398 days | 42% |
| David Hallwood | 7/10 | 5404 days | 40% |
| TimW | 10/10 | 5404 days | 43% |
| Steve Platt | 10/10 | 5435 days | 43% |
| ffowler | 10/10 | 5435 days | 43% |
| John Fowler | 10/10 | 5435 days | 43% |
| Jim23 | 10/10 | 5466 days | 43% |
| Stefanie E | 8/10 | 5473 days | 42% |
| Vicki Cashmore | 9/10 | 5478 days | 42% |
| BrandonD | 10/10 | 5496 days | 43% |
| johannac | 10/10 | 5585 days | 43% |
| Greg18 | 8/10 | 5710 days | 42% |
| Heide | 8/10 | 5713 days | 42% |
| MarielR | 8/10 | 5728 days | 42% |
| AlanB | 10/10 | 5730 days | 43% |
| Larissa Storm | 10/10 | 5740 days | 43% |
| Matthew Hemmer | 10/10 | 5741 days | 43% |
| RuddM | 8/10 | 5744 days | 42% |
| Chris | 10/10 | 5745 days | 43% |
| ElizabethF | 9/10 | 5745 days | 42% |
| Hanna | 10/10 | 5747 days | 43% |
| crazyklaus | 8/10 | 5749 days | 42% |
| LaurenS | 8/10 | 5755 days | 42% |
| SophieW1 | 8/10 | 5755 days | 42% |
| BethanD | 10/10 | 5757 days | 43% |
| MattEngland | 10/10 | 5760 days | 43% |
| the_hayz | 10/10 | 5763 days | 43% |
| crmcdowell | 10/10 | 5763 days | 43% |
| tessacb | 10/10 | 5764 days | 43% |
| kimbo | 10/10 | 5765 days | 43% |
| sarahvg | 10/10 | 5765 days | 43% |
| CharlotteC | 10/10 | 5765 days | 43% |
| Camilla E | 8/10 | 5766 days | 42% |
| DavidMace | 6/10 | 5766 days | 37% |
| Angela Meachen | 10/10 | 5767 days | 43% |
| Andrea F | 10/10 | 5769 days | 43% |
| Sarah | 9/10 | 5783 days | 42% |
| Antonia | 10/10 | 5783 days | 43% |
| otilia neves | 10/10 | 5785 days | 43% |
| Oban | 3/10 | 5789 days | 23% |
| Joe | 10/10 | 5800 days | 43% |
| Maud | 9/10 | 5815 days | 42% |
| Sofie | 8/10 | 5827 days | 42% |
| Anne Baker | 10/10 | 6083 days | 43% |
| Biergibt | 10/10 | 6091 days | 43% |
| cjbaker | 10/10 | 6091 days | 43% |
| liam kelly | 10/10 | 6092 days | 43% |
| Denise | 10/10 | 6093 days | 43% |
| Sharon | 10/10 | 6094 days | 43% |
| Corinne | 8/10 | 6094 days | 42% |
| Demo | 8/10 | 6094 days | 42% |
| Thorsten Kabelitz | 8/10 | 6100 days | 42% |
| Corina | 9/10 | 6101 days | 42% |
| Holly | 8/10 | 6122 days | 42% |
| Marc Hertogs | 9/10 | 6126 days | 42% |
| Meaghan | 10/10 | 6150 days | 43% |
| Antone Enright | 9/10 | 6150 days | 42% |
| Amy | 9/10 | 6150 days | 42% |
| Julia | 7/10 | 6150 days | 40% |
| Karin Hell | 9/10 | 6151 days | 42% |
| Rico | 7/10 | 6157 days | 40% |
| nilelundgren | 10/10 | 6166 days | 43% |
| Travis Brennan | 9/10 | 6170 days | 42% |
| JanKovar | 8/10 | 6428 days | 42% |
| sven | 10/10 | 6435 days | 43% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Sea Kayak Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the The Sea Kayak Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Sea Kayak Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.