G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driftaway Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driftaway Queenstown
Valid Reviews
110 Valid Reviews
The Driftaway Queenstown experience has a total of 113 reviews. There are 110 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
85% |
| 9/10 | 10 |
|
9% |
| 8/10 | 3 |
|
3% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
97.36% Average
The raw data average (mean) for all the Driftaway Queenstown valid reviews is 97.36% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Alan and Helen | 9/10 | 40 days | 99% |
| Colleen | 3/10 | 40 days | 42% |
| Mark Grinnall | 10/10 | 40 days | 100% |
| Rory M | 10/10 | 40 days | 100% |
| Donna Hughes | 10/10 | 70 days | 100% |
| Rich | 10/10 | 101 days | 99% |
| Cheryl | 10/10 | 193 days | 97% |
| Fiona from Uk | 10/10 | 193 days | 97% |
| Fiona from Uk | 10/10 | 193 days | 97% |
| Anna T | 10/10 | 223 days | 97% |
| Debra Smith | 10/10 | 223 days | 97% |
| Eline | 10/10 | 223 days | 97% |
| Annie Mandelstam | 10/10 | 254 days | 95% |
| Jake | 10/10 | 282 days | 94% |
| S Waller | 10/10 | 282 days | 94% |
| Ali Shahahmadi | 10/10 | 313 days | 93% |
| Amelia | 10/10 | 313 days | 93% |
| Cath | 10/10 | 374 days | 90% |
| Ralph and Fiona Bova | 10/10 | 374 days | 90% |
| Chloe | 10/10 | 374 days | 90% |
| Julia ma | 10/10 | 405 days | 88% |
| Keith Fitzgerald | 10/10 | 405 days | 88% |
| Noor Hayah Muslim | 10/10 | 435 days | 86% |
| Laura | 9/10 | 435 days | 85% |
| Jami | 10/10 | 466 days | 84% |
| Scott | 10/10 | 466 days | 84% |
| Tony and ganti | 10/10 | 466 days | 84% |
| Jacky | 10/10 | 497 days | 82% |
| JD | 10/10 | 527 days | 80% |
| N Raj | 10/10 | 558 days | 77% |
| Stephen Dooley | 10/10 | 619 days | 72% |
| Paul S | 10/10 | 619 days | 72% |
| Juergen Poppe | 10/10 | 619 days | 72% |
| Madison & Jackson | 10/10 | 619 days | 72% |
| Sarah B | 10/10 | 648 days | 70% |
| Lu | 8/10 | 648 days | 68% |
| Burt | 9/10 | 679 days | 66% |
| phillip ireland | 10/10 | 679 days | 67% |
| Joel Fryett | 10/10 | 679 days | 67% |
| Paddy | 10/10 | 679 days | 67% |
| Hannah Chipperfield | 10/10 | 710 days | 63% |
| I Herdman | 10/10 | 710 days | 63% |
| Jane | 10/10 | 740 days | 60% |
| L. K. | 9/10 | 740 days | 59% |
| Amor | 10/10 | 771 days | 57% |
| VICKI LEIGH PATON | 10/10 | 771 days | 57% |
| Cholly | 10/10 | 771 days | 57% |
| Chris | 9/10 | 771 days | 56% |
| Sam | 10/10 | 801 days | 54% |
| Chloe | 10/10 | 801 days | 54% |
| Julia Saravia | 10/10 | 832 days | 50% |
| Dylan | 10/10 | 863 days | 46% |
| howard104 | 10/10 | 893 days | 42% |
| David Naylor | 10/10 | 893 days | 42% |
| Jasmine Tan | 10/10 | 924 days | 38% |
| Steve Churchill | 10/10 | 924 days | 38% |
| Christy | 9/10 | 924 days | 37% |
| 小B | 7/10 | 954 days | 30% |
| Chris Ungar | 10/10 | 954 days | 34% |
| Fav | 7/10 | 954 days | 30% |
| Carolyn Folbigg | 10/10 | 954 days | 34% |
| Aliou Lo | 10/10 | 985 days | 30% |
| Bernie | 10/10 | 985 days | 30% |
| Tracy | 10/10 | 985 days | 30% |
| Fiona | 8/10 | 985 days | 29% |
| Matt Olejniczak | 10/10 | 985 days | 30% |
| Warwick Jones | 10/10 | 985 days | 30% |
| Family of four | 10/10 | 985 days | 30% |
| John Atkinson | 10/10 | 1013 days | 27% |
| Son | 10/10 | 1013 days | 27% |
| Murray Harvey | 10/10 | 1013 days | 27% |
| Kimberly | 10/10 | 1013 days | 27% |
| Rose Wong | 10/10 | 1013 days | 27% |
| Jenny Kinch | 10/10 | 1044 days | 23% |
| Edwige | 10/10 | 1044 days | 23% |
| Celine | 10/10 | 1044 days | 23% |
| Daniel | 10/10 | 1044 days | 23% |
| Andrew McLoughlin | 10/10 | 1044 days | 23% |
| Lucie | 10/10 | 1044 days | 23% |
| David | 9/10 | 1044 days | 23% |
| Pierre Marty | 9/10 | 1075 days | 20% |
| Flore van Dessel | 10/10 | 1075 days | 20% |
| Hsiao-Hsien Li | 10/10 | 1075 days | 20% |
| Jac Ema | 10/10 | 1105 days | 17% |
| Sara Jones | 10/10 | 1105 days | 17% |
| Ryan | 10/10 | 1105 days | 17% |
| Fareez Haris | 10/10 | 1105 days | 17% |
| Corrine | 10/10 | 1105 days | 17% |
| Patricia Pardo | 10/10 | 1105 days | 17% |
| Markus | 10/10 | 1105 days | 17% |
| JM | 10/10 | 1105 days | 17% |
| Mil | 10/10 | 1105 days | 17% |
| McChelle | 10/10 | 1105 days | 17% |
| Marelize Ferreira | 10/10 | 1136 days | 14% |
| Lisa | 9/10 | 1136 days | 13% |
| Rachel Wilcox | 10/10 | 1136 days | 14% |
| HP | 10/10 | 1136 days | 14% |
| Gary notley-smith | 10/10 | 1136 days | 14% |
| Lara | 10/10 | 1136 days | 14% |
| Eilis | 10/10 | 1136 days | 14% |
| Noa | 10/10 | 1136 days | 14% |
| Susan | 10/10 | 1166 days | 11% |
| Kevin Daniel Farrell | 10/10 | 1166 days | 11% |
| Te Arohanui | 9/10 | 1197 days | 7% |
| Karen | 10/10 | 1197 days | 8% |
| Anara | 10/10 | 1197 days | 8% |
| Sandy | 10/10 | 1228 days | 5% |
| L Hartley | 8/10 | 1228 days | 4% |
| Sue Lander | 10/10 | 1258 days | 2% |
| Gloria | 10/10 | 1289 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driftaway Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Driftaway Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driftaway Queenstown experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Balancing Adjustment
0.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.