G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driftaway Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driftaway Queenstown
Valid Reviews
93 Valid Reviews
The Driftaway Queenstown experience has a total of 95 reviews. There are 93 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 79 |
|
85% |
| 9/10 | 9 |
|
10% |
| 8/10 | 3 |
|
3% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
97.74% Average
The raw data average (mean) for all the Driftaway Queenstown valid reviews is 97.74% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cath | 10/10 | 47 days | 100% |
| Ralph and Fiona Bova | 10/10 | 47 days | 100% |
| Chloe | 10/10 | 47 days | 100% |
| Julia ma | 10/10 | 78 days | 100% |
| Keith Fitzgerald | 10/10 | 78 days | 100% |
| Noor Hayah Muslim | 10/10 | 108 days | 99% |
| Laura | 9/10 | 108 days | 97% |
| Jami | 10/10 | 139 days | 98% |
| Scott | 10/10 | 139 days | 98% |
| Tony and ganti | 10/10 | 139 days | 98% |
| Jacky | 10/10 | 170 days | 97% |
| JD | 10/10 | 200 days | 96% |
| N Raj | 10/10 | 231 days | 94% |
| Stephen Dooley | 10/10 | 292 days | 91% |
| Paul S | 10/10 | 292 days | 91% |
| Juergen Poppe | 10/10 | 292 days | 91% |
| Madison & Jackson | 10/10 | 292 days | 91% |
| Sarah B | 10/10 | 321 days | 89% |
| Lu | 8/10 | 321 days | 85% |
| Burt | 9/10 | 352 days | 85% |
| phillip ireland | 10/10 | 352 days | 87% |
| Joel Fryett | 10/10 | 352 days | 87% |
| Paddy | 10/10 | 352 days | 87% |
| Hannah Chipperfield | 10/10 | 383 days | 84% |
| I Herdman | 10/10 | 383 days | 84% |
| Jane | 10/10 | 413 days | 82% |
| L. K. | 9/10 | 413 days | 80% |
| Amor | 10/10 | 444 days | 79% |
| VICKI LEIGH PATON | 10/10 | 444 days | 79% |
| Cholly | 10/10 | 444 days | 79% |
| Chris | 9/10 | 444 days | 77% |
| Sam | 10/10 | 474 days | 76% |
| Chloe | 10/10 | 474 days | 76% |
| Julia Saravia | 10/10 | 505 days | 72% |
| Dylan | 10/10 | 536 days | 69% |
| howard104 | 10/10 | 566 days | 65% |
| David Naylor | 10/10 | 566 days | 65% |
| Jasmine Tan | 10/10 | 597 days | 61% |
| Steve Churchill | 10/10 | 597 days | 61% |
| Christy | 9/10 | 597 days | 60% |
| 小B | 7/10 | 627 days | 47% |
| Chris Ungar | 10/10 | 627 days | 57% |
| Fav | 7/10 | 627 days | 47% |
| Carolyn Folbigg | 10/10 | 627 days | 57% |
| Aliou Lo | 10/10 | 658 days | 53% |
| Bernie | 10/10 | 658 days | 53% |
| Tracy | 10/10 | 658 days | 53% |
| Fiona | 8/10 | 658 days | 50% |
| Matt Olejniczak | 10/10 | 658 days | 53% |
| Warwick Jones | 10/10 | 658 days | 53% |
| Family of four | 10/10 | 658 days | 53% |
| John Atkinson | 10/10 | 686 days | 49% |
| Son | 10/10 | 686 days | 49% |
| Murray Harvey | 10/10 | 686 days | 49% |
| Kimberly | 10/10 | 686 days | 49% |
| Rose Wong | 10/10 | 686 days | 49% |
| Jenny Kinch | 10/10 | 717 days | 44% |
| Edwige | 10/10 | 717 days | 44% |
| Celine | 10/10 | 717 days | 44% |
| Daniel | 10/10 | 717 days | 44% |
| Andrew McLoughlin | 10/10 | 717 days | 44% |
| Lucie | 10/10 | 717 days | 44% |
| David | 9/10 | 717 days | 43% |
| Pierre Marty | 9/10 | 748 days | 38% |
| Flore van Dessel | 10/10 | 748 days | 39% |
| Hsiao-Hsien Li | 10/10 | 748 days | 39% |
| Jac Ema | 10/10 | 778 days | 34% |
| Sara Jones | 10/10 | 778 days | 34% |
| Ryan | 10/10 | 778 days | 34% |
| Fareez Haris | 10/10 | 778 days | 34% |
| Corrine | 10/10 | 778 days | 34% |
| Patricia Pardo | 10/10 | 778 days | 34% |
| Markus | 10/10 | 778 days | 34% |
| JM | 10/10 | 778 days | 34% |
| Mil | 10/10 | 778 days | 34% |
| McChelle | 10/10 | 778 days | 34% |
| Marelize Ferreira | 10/10 | 809 days | 29% |
| Lisa | 9/10 | 809 days | 28% |
| Rachel Wilcox | 10/10 | 809 days | 29% |
| HP | 10/10 | 809 days | 29% |
| Gary notley-smith | 10/10 | 809 days | 29% |
| Lara | 10/10 | 809 days | 29% |
| Eilis | 10/10 | 809 days | 29% |
| Noa | 10/10 | 809 days | 29% |
| Susan | 10/10 | 839 days | 24% |
| Kevin Daniel Farrell | 10/10 | 839 days | 24% |
| Te Arohanui | 9/10 | 870 days | 17% |
| Karen | 10/10 | 870 days | 18% |
| Anara | 10/10 | 870 days | 18% |
| Sandy | 10/10 | 901 days | 12% |
| L Hartley | 8/10 | 901 days | 10% |
| Sue Lander | 10/10 | 931 days | 6% |
| Gloria | 10/10 | 962 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driftaway Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Driftaway Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driftaway Queenstown experience has been adjusted for 19 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.45% |
| … | … |
Balancing Adjustment
0.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.