Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driftaway Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driftaway Queenstown
Valid Reviews
90 Valid Reviews
The Driftaway Queenstown experience has a total of 92 reviews. There are 90 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 76 |
|
84% |
| 9/10 | 9 |
|
10% |
| 8/10 | 3 |
|
3% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
97.67% Average
The raw data average (mean) for all the Driftaway Queenstown valid reviews is 97.67% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Julia ma | 10/10 | 31 days | 100% |
| Keith Fitzgerald | 10/10 | 31 days | 100% |
| Noor Hayah Muslim | 10/10 | 61 days | 100% |
| Laura | 9/10 | 61 days | 98% |
| Jami | 10/10 | 92 days | 99% |
| Scott | 10/10 | 92 days | 99% |
| Tony and ganti | 10/10 | 92 days | 99% |
| Jacky | 10/10 | 123 days | 98% |
| JD | 10/10 | 153 days | 97% |
| N Raj | 10/10 | 184 days | 96% |
| Stephen Dooley | 10/10 | 245 days | 93% |
| Paul S | 10/10 | 245 days | 93% |
| Juergen Poppe | 10/10 | 245 days | 93% |
| Madison & Jackson | 10/10 | 245 days | 93% |
| Sarah B | 10/10 | 274 days | 91% |
| Lu | 8/10 | 274 days | 87% |
| Burt | 9/10 | 305 days | 87% |
| phillip ireland | 10/10 | 305 days | 89% |
| Joel Fryett | 10/10 | 305 days | 89% |
| Paddy | 10/10 | 305 days | 89% |
| Hannah Chipperfield | 10/10 | 336 days | 87% |
| I Herdman | 10/10 | 336 days | 87% |
| Jane | 10/10 | 366 days | 84% |
| L. K. | 9/10 | 366 days | 82% |
| Amor | 10/10 | 397 days | 81% |
| VICKI LEIGH PATON | 10/10 | 397 days | 81% |
| Cholly | 10/10 | 397 days | 81% |
| Chris | 9/10 | 397 days | 79% |
| Sam | 10/10 | 427 days | 78% |
| Chloe | 10/10 | 427 days | 78% |
| Julia Saravia | 10/10 | 458 days | 75% |
| Dylan | 10/10 | 489 days | 72% |
| howard104 | 10/10 | 519 days | 68% |
| David Naylor | 10/10 | 519 days | 68% |
| Jasmine Tan | 10/10 | 550 days | 64% |
| Steve Churchill | 10/10 | 550 days | 64% |
| Christy | 9/10 | 550 days | 62% |
| 小B | 7/10 | 580 days | 48% |
| Chris Ungar | 10/10 | 580 days | 60% |
| Fav | 7/10 | 580 days | 48% |
| Carolyn Folbigg | 10/10 | 580 days | 60% |
| Aliou Lo | 10/10 | 611 days | 55% |
| Bernie | 10/10 | 611 days | 55% |
| Tracy | 10/10 | 611 days | 55% |
| Fiona | 8/10 | 611 days | 52% |
| Matt Olejniczak | 10/10 | 611 days | 55% |
| Warwick Jones | 10/10 | 611 days | 55% |
| Family of four | 10/10 | 611 days | 55% |
| John Atkinson | 10/10 | 639 days | 51% |
| Son | 10/10 | 639 days | 51% |
| Murray Harvey | 10/10 | 639 days | 51% |
| Kimberly | 10/10 | 639 days | 51% |
| Rose Wong | 10/10 | 639 days | 51% |
| Jenny Kinch | 10/10 | 670 days | 46% |
| Edwige | 10/10 | 670 days | 46% |
| Celine | 10/10 | 670 days | 46% |
| Daniel | 10/10 | 670 days | 46% |
| Andrew McLoughlin | 10/10 | 670 days | 46% |
| Lucie | 10/10 | 670 days | 46% |
| David | 9/10 | 670 days | 45% |
| Pierre Marty | 9/10 | 701 days | 40% |
| Flore van Dessel | 10/10 | 701 days | 41% |
| Hsiao-Hsien Li | 10/10 | 701 days | 41% |
| Jac Ema | 10/10 | 731 days | 36% |
| Sara Jones | 10/10 | 731 days | 36% |
| Ryan | 10/10 | 731 days | 36% |
| Fareez Haris | 10/10 | 731 days | 36% |
| Corrine | 10/10 | 731 days | 36% |
| Patricia Pardo | 10/10 | 731 days | 36% |
| Markus | 10/10 | 731 days | 36% |
| JM | 10/10 | 731 days | 36% |
| Mil | 10/10 | 731 days | 36% |
| McChelle | 10/10 | 731 days | 36% |
| Marelize Ferreira | 10/10 | 762 days | 31% |
| Lisa | 9/10 | 762 days | 29% |
| Rachel Wilcox | 10/10 | 762 days | 31% |
| HP | 10/10 | 762 days | 31% |
| Gary notley-smith | 10/10 | 762 days | 31% |
| Lara | 10/10 | 762 days | 31% |
| Eilis | 10/10 | 762 days | 31% |
| Noa | 10/10 | 762 days | 31% |
| Susan | 10/10 | 792 days | 25% |
| Kevin Daniel Farrell | 10/10 | 792 days | 25% |
| Te Arohanui | 9/10 | 823 days | 18% |
| Karen | 10/10 | 823 days | 19% |
| Anara | 10/10 | 823 days | 19% |
| Sandy | 10/10 | 854 days | 13% |
| L Hartley | 8/10 | 854 days | 10% |
| Sue Lander | 10/10 | 884 days | 7% |
| Gloria | 10/10 | 915 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driftaway Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the Driftaway Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driftaway Queenstown experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.17% |
| 10 | -0.19% |
| 11 | -0.21% |
| 12 | -0.23% |
| 13 | -0.25% |
| 14 | -0.27% |
| 15 | -0.29% |
| … | … |
Balancing Adjustment
0.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.