G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driftaway Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driftaway Queenstown
Valid Reviews
111 Valid Reviews
The Driftaway Queenstown experience has a total of 114 reviews. There are 111 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 111 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 94 |
|
85% |
| 9/10 | 11 |
|
10% |
| 8/10 | 3 |
|
3% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
97.30% Average
The raw data average (mean) for all the Driftaway Queenstown valid reviews is 97.30% and is based on 111 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
97.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| CARISA ENGELS | 9/10 | 45 days | 99% |
| Alan and Helen | 9/10 | 76 days | 99% |
| Colleen | 3/10 | 76 days | 44% |
| Mark Grinnall | 10/10 | 76 days | 100% |
| Rory M | 10/10 | 76 days | 100% |
| Donna Hughes | 10/10 | 106 days | 100% |
| Rich | 10/10 | 137 days | 99% |
| Cheryl | 10/10 | 229 days | 97% |
| Fiona from Uk | 10/10 | 229 days | 97% |
| Fiona from Uk | 10/10 | 229 days | 97% |
| Anna T | 10/10 | 259 days | 96% |
| Debra Smith | 10/10 | 259 days | 96% |
| Eline | 10/10 | 259 days | 96% |
| Annie Mandelstam | 10/10 | 290 days | 94% |
| Jake | 10/10 | 318 days | 93% |
| S Waller | 10/10 | 318 days | 93% |
| Ali Shahahmadi | 10/10 | 349 days | 92% |
| Amelia | 10/10 | 349 days | 92% |
| Cath | 10/10 | 410 days | 88% |
| Ralph and Fiona Bova | 10/10 | 410 days | 88% |
| Chloe | 10/10 | 410 days | 88% |
| Julia ma | 10/10 | 441 days | 87% |
| Keith Fitzgerald | 10/10 | 441 days | 87% |
| Noor Hayah Muslim | 10/10 | 471 days | 85% |
| Laura | 9/10 | 471 days | 84% |
| Jami | 10/10 | 502 days | 83% |
| Scott | 10/10 | 502 days | 83% |
| Tony and ganti | 10/10 | 502 days | 83% |
| Jacky | 10/10 | 533 days | 80% |
| JD | 10/10 | 563 days | 78% |
| N Raj | 10/10 | 594 days | 75% |
| Stephen Dooley | 10/10 | 655 days | 70% |
| Paul S | 10/10 | 655 days | 70% |
| Juergen Poppe | 10/10 | 655 days | 70% |
| Madison & Jackson | 10/10 | 655 days | 70% |
| Sarah B | 10/10 | 684 days | 67% |
| Lu | 8/10 | 684 days | 65% |
| Burt | 9/10 | 715 days | 63% |
| phillip ireland | 10/10 | 715 days | 64% |
| Joel Fryett | 10/10 | 715 days | 64% |
| Paddy | 10/10 | 715 days | 64% |
| Hannah Chipperfield | 10/10 | 746 days | 61% |
| I Herdman | 10/10 | 746 days | 61% |
| Jane | 10/10 | 776 days | 58% |
| L. K. | 9/10 | 776 days | 57% |
| Amor | 10/10 | 807 days | 54% |
| VICKI LEIGH PATON | 10/10 | 807 days | 54% |
| Cholly | 10/10 | 807 days | 54% |
| Chris | 9/10 | 807 days | 53% |
| Sam | 10/10 | 837 days | 51% |
| Chloe | 10/10 | 837 days | 51% |
| Julia Saravia | 10/10 | 868 days | 47% |
| Dylan | 10/10 | 899 days | 43% |
| howard104 | 10/10 | 929 days | 39% |
| David Naylor | 10/10 | 929 days | 39% |
| Jasmine Tan | 10/10 | 960 days | 35% |
| Steve Churchill | 10/10 | 960 days | 35% |
| Christy | 9/10 | 960 days | 35% |
| 小B | 7/10 | 990 days | 28% |
| Chris Ungar | 10/10 | 990 days | 32% |
| Fav | 7/10 | 990 days | 28% |
| Carolyn Folbigg | 10/10 | 990 days | 32% |
| Aliou Lo | 10/10 | 1021 days | 28% |
| Bernie | 10/10 | 1021 days | 28% |
| Tracy | 10/10 | 1021 days | 28% |
| Fiona | 8/10 | 1021 days | 27% |
| Matt Olejniczak | 10/10 | 1021 days | 28% |
| Warwick Jones | 10/10 | 1021 days | 28% |
| Family of four | 10/10 | 1021 days | 28% |
| John Atkinson | 10/10 | 1049 days | 25% |
| Son | 10/10 | 1049 days | 25% |
| Murray Harvey | 10/10 | 1049 days | 25% |
| Kimberly | 10/10 | 1049 days | 25% |
| Rose Wong | 10/10 | 1049 days | 25% |
| Jenny Kinch | 10/10 | 1080 days | 22% |
| Edwige | 10/10 | 1080 days | 22% |
| Celine | 10/10 | 1080 days | 22% |
| Daniel | 10/10 | 1080 days | 22% |
| Andrew McLoughlin | 10/10 | 1080 days | 22% |
| Lucie | 10/10 | 1080 days | 22% |
| David | 9/10 | 1080 days | 21% |
| Pierre Marty | 9/10 | 1111 days | 18% |
| Flore van Dessel | 10/10 | 1111 days | 18% |
| Hsiao-Hsien Li | 10/10 | 1111 days | 18% |
| Jac Ema | 10/10 | 1141 days | 15% |
| Sara Jones | 10/10 | 1141 days | 15% |
| Ryan | 10/10 | 1141 days | 15% |
| Fareez Haris | 10/10 | 1141 days | 15% |
| Corrine | 10/10 | 1141 days | 15% |
| Patricia Pardo | 10/10 | 1141 days | 15% |
| Markus | 10/10 | 1141 days | 15% |
| JM | 10/10 | 1141 days | 15% |
| Mil | 10/10 | 1141 days | 15% |
| McChelle | 10/10 | 1141 days | 15% |
| Marelize Ferreira | 10/10 | 1172 days | 13% |
| Lisa | 9/10 | 1172 days | 12% |
| Rachel Wilcox | 10/10 | 1172 days | 13% |
| HP | 10/10 | 1172 days | 13% |
| Gary notley-smith | 10/10 | 1172 days | 13% |
| Lara | 10/10 | 1172 days | 13% |
| Eilis | 10/10 | 1172 days | 13% |
| Noa | 10/10 | 1172 days | 13% |
| Susan | 10/10 | 1202 days | 10% |
| Kevin Daniel Farrell | 10/10 | 1202 days | 10% |
| Te Arohanui | 9/10 | 1233 days | 7% |
| Karen | 10/10 | 1233 days | 7% |
| Anara | 10/10 | 1233 days | 7% |
| Sandy | 10/10 | 1264 days | 5% |
| L Hartley | 8/10 | 1264 days | 4% |
| Sue Lander | 10/10 | 1294 days | 2% |
| Gloria | 10/10 | 1325 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driftaway Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.49% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Driftaway Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driftaway Queenstown experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.43% |
| 22 | -0.45% |
| 23 | -0.47% |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| … | … |
Balancing Adjustment
0.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.