Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Driftaway Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Driftaway Queenstown

Valid Reviews

98 Valid Reviews

The Driftaway Queenstown experience has a total of 100 reviews. There are 98 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 98 valid reviews:

Rating Count Percentage
10/10 84
86%
9/10 9
9%
8/10 3
3%
7/10 2
2%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

97.86% Average

The raw data average (mean) for all the Driftaway Queenstown valid reviews is 97.86% and is based on 98 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

97.99%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Annie Mandelstam 10/10 28 days 100%
Jake 10/10 56 days 100%
S Waller 10/10 56 days 100%
Ali Shahahmadi 10/10 87 days 99%
Amelia 10/10 87 days 99%
Cath 10/10 148 days 98%
Ralph and Fiona Bova 10/10 148 days 98%
Chloe 10/10 148 days 98%
Julia ma 10/10 179 days 97%
Keith Fitzgerald 10/10 179 days 97%
Noor Hayah Muslim 10/10 209 days 96%
Laura 9/10 209 days 94%
Jami 10/10 240 days 95%
Scott 10/10 240 days 95%
Tony and ganti 10/10 240 days 95%
Jacky 10/10 271 days 93%
JD 10/10 301 days 92%
N Raj 10/10 332 days 90%
Stephen Dooley 10/10 393 days 86%
Paul S 10/10 393 days 86%
Juergen Poppe 10/10 393 days 86%
Madison & Jackson 10/10 393 days 86%
Sarah B 10/10 422 days 84%
Lu 8/10 422 days 81%
Burt 9/10 453 days 80%
phillip ireland 10/10 453 days 81%
Joel Fryett 10/10 453 days 81%
Paddy 10/10 453 days 81%
Hannah Chipperfield 10/10 484 days 78%
I Herdman 10/10 484 days 78%
Jane 10/10 514 days 76%
L. K. 9/10 514 days 74%
Amor 10/10 545 days 73%
VICKI LEIGH PATON 10/10 545 days 73%
Cholly 10/10 545 days 73%
Chris 9/10 545 days 71%
Sam 10/10 575 days 70%
Chloe 10/10 575 days 70%
Julia Saravia 10/10 606 days 66%
Dylan 10/10 637 days 63%
howard104 10/10 667 days 59%
David Naylor 10/10 667 days 59%
Jasmine Tan 10/10 698 days 55%
Steve Churchill 10/10 698 days 55%
Christy 9/10 698 days 54%
小B 7/10 728 days 43%
Chris Ungar 10/10 728 days 51%
Fav 7/10 728 days 43%
Carolyn Folbigg 10/10 728 days 51%
Aliou Lo 10/10 759 days 47%
Bernie 10/10 759 days 47%
Tracy 10/10 759 days 47%
Fiona 8/10 759 days 45%
Matt Olejniczak 10/10 759 days 47%
Warwick Jones 10/10 759 days 47%
Family of four 10/10 759 days 47%
John Atkinson 10/10 787 days 43%
Son 10/10 787 days 43%
Murray Harvey 10/10 787 days 43%
Kimberly 10/10 787 days 43%
Rose Wong 10/10 787 days 43%
Jenny Kinch 10/10 818 days 38%
Edwige 10/10 818 days 38%
Celine 10/10 818 days 38%
Daniel 10/10 818 days 38%
Andrew McLoughlin 10/10 818 days 38%
Lucie 10/10 818 days 38%
David 9/10 818 days 37%
Pierre Marty 9/10 849 days 33%
Flore van Dessel 10/10 849 days 34%
Hsiao-Hsien Li 10/10 849 days 34%
Jac Ema 10/10 879 days 29%
Sara Jones 10/10 879 days 29%
Ryan 10/10 879 days 29%
Fareez Haris 10/10 879 days 29%
Corrine 10/10 879 days 29%
Patricia Pardo 10/10 879 days 29%
Markus 10/10 879 days 29%
JM 10/10 879 days 29%
Mil 10/10 879 days 29%
McChelle 10/10 879 days 29%
Marelize Ferreira 10/10 910 days 24%
Lisa 9/10 910 days 23%
Rachel Wilcox 10/10 910 days 24%
HP 10/10 910 days 24%
Gary notley-smith 10/10 910 days 24%
Lara 10/10 910 days 24%
Eilis 10/10 910 days 24%
Noa 10/10 910 days 24%
Susan 10/10 940 days 19%
Kevin Daniel Farrell 10/10 940 days 19%
Te Arohanui 9/10 971 days 13%
Karen 10/10 971 days 14%
Anara 10/10 971 days 14%
Sandy 10/10 1002 days 9%
L Hartley 8/10 1002 days 8%
Sue Lander 10/10 1032 days 4%
Gloria 10/10 1063 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driftaway Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.19% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Driftaway Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Driftaway Queenstown experience has been adjusted for 10 days. Adjustments are according to the following table.

Days Adjustment
7 -0.13%
8 -0.15%
9 -0.17%
10 -0.19%
11 -0.21%
12 -0.23%
13 -0.25%

Balancing Adjustment

0.18% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

98%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.