Anna M
North Island ▷ Auckland Region ▷ Auckland ▷
4.5/5
Pick up and drop off in Queenstown.
Checked in online via the booking confirmation email which sped up the pick up process at the depot. Completed the pick up via a touch screen system that was quick and easy.
A shuttle collected us from airport on arrival but they didn't provide drop off info and I neglected to ask. Such as where to park up, where to drop the keys and did we need a shuttle to the airport. Drop off was pre 7am and there was no one around so I walked the five mins to airport but it would've sucked if I had loads of bags. So one point off for that.
Other than great!
South Island ▷ Wanaka Region ▷ Wanaka Township ▷
5.0/5
Booking system 10/10: I had booked online and changed from trail to downhill bikes.
Summer mountain biking:
They replied quickly and it was super easy to pay the extra via a link in the booking amendment email.
Access 10/10: The road up was well groomed and we made it easily in our tiny rental car (Mazda2). Plenty of parking and well sign posted all the way.
Service 8/10: Super casual, friendly and quick. I'd advise a sign in and out sheet for hear though as collecting & returning helmets and pads was not tracked - one point off. The bike my partner was riding was in an incident the day prior but they didn't track him down to check it over until we were well into our riding time - one point off.
Trails 9/10: Rode mostly intermediate trails which were all super enjoyable with some groomed, flow sections and some rocky drops and loose sections that were more challenging. Signage to trail heads was confusing and the trail map was inaccurate in places - one point off.
Amenities 10/10: OMG The Lounge is rad. Super comfy and styley interior, lovely coffee, decent selection of cold beer, all food made on site - cabinet food looked delish. We had a beef burger which was one of the best burgers I've ever eaten. Outdoor pizza looked great too... will have that next time!
Tip: bring a warm top as it's chilly on the lifts even in the middle of summer.