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F B
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North Island ▷ Auckland Region ▷ Auckland ▷
Hugo Campervans
4.0/5
I booked last minute and was happy there was a Hugo available.
Apart from the initial docs which are comprehensive, there was no other correspondence from the company. I sent an email enquiring about something and never heard back.Luckily it was not something urgent.
The pickup process was effortless. You need to make your own way to the depot via bus or taxi ($40 discounted).
The little light green van is exactly as described, old, a little worn, but clean and functional. I liked it a lot. I had Rose Bush.
Because most places I stayed had toilets and kitchens, I did not need to use the gas cooker or sink much. It is not self contained but there were plenty of places to stay fairly cheaply around the Coromandel.
She was great going up hills as had extra umph when you wanted her to have it.
Because it is older, it is a little greedy on petrol. The brakes were lazy brakes... Keep your distance from traffic in front of you!
The only real downer for me were the cushions for the bed. I was in a lot of back and hip pain from them as they were old and a bit useless to be honest. I doubled them up but it only made a difference for a couple of nights.
Just a word for anyone with any physical disability or less agile... Get a different van... It is a bugger to get in and out of! 😁 Both the front and the back!
Otherwise, a great van, no mechanical faults, did the job well. I really liked her and was sad to part both with her and Aotearoa.
Thanks guys and gals 💗
Kia Ora
Thank you for your feedback and experience in dealing with hugo as we are always striving to be Champions of better.
There is always the document side we cant get round, but we do want our guests to have total clarity around the Terms and Conditions they sign prior to leaving the depot...no surprises.
As you have written we are straight up and honest with the hugo Campervans as they are older, higher mileage vehicles but are really cheap, reliable and comfortable mode of Transport.
The vehicles are older in the hugo fleet but are serviced on a regular basis and checked and certified by an independent vehicle safety specialist and as a business we would never compromise the safety of our guests...safety always comes first.
the mattress comfort is a difficult one to address...as the comfort of a bed is a very subjective matter but appreciate your feedback as we can identify whether this is a common theme.
So pleased to read you had an amazing time in NZ as we are (NZ) a perfect self drive destination and the hugo suited your purpose.
Thanks from the Hugo Team.
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Terry Wakefield
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North Island ▷ Auckland Region ▷ Auckland ▷
Rankers Booking Service
4.0/5
If you decide to go with Rankers to help you locate a camper, go with Janet Hinman!
She was fantastic... Helpful, prompt, friendly and personable and went the extra mile with helpful tips of what I might like to visit. I ended up sorting my own van but mainly because they were in short supply for when I wanted one and because Janet was off and I was given someone else who was not quite as on it, so I needed to act fast. However, had Janet not donecthecresearch/contacting of the company for me to check there was a van available and the price, I may have ended up with something completely different or no camper. So thank you. A pleasurable experience. I would use them again.