If I could title this review I would call it "sad disappointment, do not rent from RAD." I requested an economy 5 door hatchback, which is labeled as Nissan Notes or similar 2013 or newer.

When you get your booking confirmation, you don't get a confirmation of what was booked for you - and maybe I should have taken this as a warning sign. What we received was a 2005 Toyota Vitz. All the cars on the website are pictured newer - if the car is old as the kids I teach at a local high school, this is what should be pictured. We sucked it up and took the car - but the service at New Lynn was too relaxed...normally not a bad thing, but you aren't told about AA costing extra until you find out for yourself in the pamphlets hidden in the glove box. There is no manual, and no run through with the car. The possibility of an accident was brought up as a joke by the staff member - totally unprofessional! For driving on SH25 this car had the potential to be a death trap - we are very good drivers, and thankfully the other people on the road were as well or this could have been a RAD disaster. Long story short, please update the cars on your website - none of the pieces of junk in the lot were new, and we weren't rented what we were promised - but as we were told there was nothing else and we had a travel timeline, we sucked it up. Sucking it up for this rental period is all we did however, as we had 2 weeks RAD rental booked in the South Island which we promptly cancelled - you lost our business!

Reviewed almost 6 years ago