We booked a number of rentals with Ace through Rentalcars.com for our three month stay in New Zealand.

The first we were given was a very tired Nissan with well over 100,000 on the clock and smell to match. The second was supposed to be a Toyota with capacity for two suitcases but turned out to be a tired Mazda with boot space for only 1 suitcase !! There was no choice apparently. On the second day of the rental the central locking froze and we were unable to use the car until someone passing suggested we put the remote in the sun for a few minutes - hey presto it worked - but a few days later the car again locked us out. We called Ace who put us onto the AA and when the mechanic turned up he diagnosed a faulty remote control and showed us how to override the remote.

We lost a lot of time over these delays and the absence of the offer of a replacement car so we cancelled all of the future bookings with Ace Car Rental.

They should be called “Rent a Wreck” for the knackered cars they push out to unwitting customers.

I would NEVER rent from Ace EVER again !!

The staff are lovely but their cars are total crap.

Reviewed almost 6 years ago