What a shady business practice - specifically the Queenstown location.

After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.

Reviewed almost 6 years ago and experienced in November 2018