Profile
Luca Mangione
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North Island ▷ Auckland Region ▷ Auckland ▷
Ace Rental Cars
1.0/5
Unfriendly staff, mostly old and dirty cars.
WELLINGTON AIRPORT - NOT RECOMMENDED
I booked a 2017 guaranteed premium intermediate and I was given a premium compact with no discounts. After I protested they firstly offered a standard intermediate 6 years old (refused) and then a new SUV. When I accepted the new SUV, they finally switched to an old SUV with 200k km. Awful experience, not recommended.
Hi Luca,
Thank you for your review.
We have been in contact with you via email and have offered compensation for the downgrade. We wish to apologise to you for the inconvenience this caused you.
Yours sincerely,
Estelle
Customer Care
acerentals