Booked a 1yr old Hyundai Elantra for pickup at Queenstown to drive around NZ roads and instead was downgraded to a 5 year old Camry with high mileage and worn down tyres.

Was told that both cars were in the same category even thought on the website the rate for the car booked was higher then the one given.and that's the only car available is the old Camry. I had to take what is available but was nervous driving around NZ roads with worn out tyres.

Later when complained to the head office, I was told a mistake was made and refunded me back the difference.

If you book a car at Ace Rentals, don't bother choosing the type of vehicle, they'll just give you whatever...

Reviewed almost 6 years ago and experienced in September 2018