Amy
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North Island ▷ Auckland Region ▷ Auckland ▷
Scotties Rental Cars
0.5/5
WORST experience ever, rented a car in Wellington, they were late & when I rung them for a second time to establish an ETA the director Keith proceeded to mock me, call me names & inferred my patronage
was not worthy. Sincerely my worst customer service experience. I had to drop the car to their Miramar address with key in glove box unlocked. The car was below average and although I booked an airport drop off I was told to find my own way from their Miramar address 2.6km away from airport. This was without checking the vehicle was clean & free from damage, so should something happen to this car in the driveway (unlocked) after I drop it off I could not be responsible. Take heed to this, although they seem cheap there are hidden costs & because they are cheap Keith believes this entitles him to belittle you if you have any issue at all. I have read many reviews that reflect this attitude is consistent. I also got insurance when I rented car online via Expedia but they required a $2000 hold on my credit card (I doubt the car I hired was worth $2000) FYI I paid $100 for two days, NOT WORTH IT, go to a reputable agency in the airport save yourself time & peace of mind
Hi Amy,
Thanks for your feedback.
Firstly let me apologise for any upset caused, we are going into 2019 with a fresh approach, a strong emphasis on customer care and newer vehicles on the way. Whilst receiving negative feedback is never pleasant it serves a very important purpose for our development as a company. As a growing locally owned brand we are always looking to improve and we're dreadfully sorry to hear you had such an unpleasant experience.
The $2000 bond serves as a security and is inline with the Insurance excess rather than the value of the individual vehicle. Almost all NZ owned companies enforce a bond which is returned to the customer upon safe return of the vehicle.
Our Wellington branch is the smallest in our family and has around 20 cars, I have spoken with the Operations Manager and she is working with her small team to ensure the cars are clean and presentable at all times with a strong emphasis on providing the best possible customer care.
Once again I apologise for any inconveniences caused and wish you all the best for 2019.
Take care,
Scotties Team
anniescottie