Andrew
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South Island ▷ Mount Cook - MacKenzie ▷ Lake Tekapo ▷
Alpine Recreation
1.5/5
I had the unfortunate experience to be in the specialised mountaineering course in February 2018.
I was clearly up-sold above my level of experience to try and fill a position. I spent an entire week being verbally abused by their lead instructor, Paul Aubrey. I found him rude, arrogant and without any patience. He really needs to remember that clients put food on his table.
Andrew, we are really sorry you are still feeling bitter about your negative experience 10 months ago. We did talk with the guide concerned and have had wider communications with other guides about how to avoid guide burn-out. Paul has since stepped down from the Chief Guide position. I hope you do remember that we offered you a free course this summer in compensation.
Alpine Recreation