TERRIBLE experience with Apollo.

On and on and on.

1. We meet up at 4:10PM at Apollo’s Office in Auckland happy and excited to pick up our camper van for our 4 weeks roadtrip throughout New Zealand. the first thing we are told is “Girls, come over here and go through the papers because pick up closed at 4PM and we close 4:30PM and we will charge you 75 dollars for being late” - not even a hi. The employee was a young dark-haired girl with an accent and she treated us so badly: Sighed loudly, ended up “throwing” two of our credit cards on the ground because she was so dramatic in her body language, rolled her eyes, and talked to us in an extremely inappropriate way. I’ve never been treated like this.

2. The staff didn’t go through how to do the beds in the camper van and when arriving late at our first stop, we found out that it was broken. The next day we called Apollo and were told that they couldn’t do anything because it was Saturday - this mean that we had to wait 2 nights until Monday to get help. The only thing the Apollo employee offered was that we could get 75 dollars to find a place to sleep - but we’re 4 people so that doesn’t cover anything.

3. I need to emphasize the frustrating feeling of not being helped properly at any time and without working hard to get the help we needed. No one really took responsibility and we were just sent forward all the time without getting any help. Also it is extremely bad service that we have to wait 2 nights to get help which has ended up meaning that we have to skip certain stops at our roadtrip that we have been planning for half a year.

4. Lastly, it’s annoying to pay for a camper van for 2 days where you’re not able to use it.

Words can’t describe how disappointed I am in Apollo. Not only have they cost me and my friends more money than expected and shortened our planned vacation, but the worse things was the fact that we wasn’t offered the help we needed when we needed it.

STAY AWAY from Apollo!

Reviewed almost 6 years ago