Our first email stated that we were to pick up our car from the airport with the directions that it was only a 30 second walk from airport.

Could not fault the car

But the service was Horrendous

When I booked online I stated our arrival time, asked for a nav man and that I wanted to pay via travel money card.

When we arrived at the airport, we received a email to say our car was parked at the actual company that the car come from which was a good 5-10 minutes from the airport and then we had to pay for a taxi to get there. When we rang a taxi company that were suppose to be Scottie’s friendly they hadn’t even heard of the company. It cost us $40 to get to our car.

We get to our car to discover no nav man so after numerous phone calls as no one was at the company on a Friday afternoon/night we had to drive into the city to pick up our nav man. After asking for our travel card to be charged I had been charged on my MasterCard which then I had to pay the exchange fees.

So I have ended up paying a large phone bill from using my phone to call and also use a map to get into the city whilst having 3 screaming kids in the back of the car. Not a good start to our holiday

I had also called up the company the week before asking all of the above

Questions and I was assured that if I documented everything in the notes section of my booking that it would be fine, so no body obviously bothered to look at it.

Reviewed about 6 years ago