We were to be picking up our 4berth camper we had booked back in July at 10.30am on the 1st Oct.

We arrived at Apollo at 10.00am. We were finally allocated a Camper at 5.45 pm.

This is the most dismal shoddily run business I have encountered in many years. The staff were ill equipped to deal with anything. The lack of vans for the bookings they had, the know how to deal with customers in an honest and helpful way . The whole experience was an absolute shambles. After having consistently being told we would just have to wait half an hour more for our van to being told finally around 4pm that our van had not even returned yet from a previous trip. Had we known this from the beginning instead of pathetic placating and downright incompetence we could have had at least a day touring ChCh. We lost a whole day of our tour around the South Island and although they refunded this day you can’t get the travelling time back. On insisting speaking to the Manager we were told there wasn’t one... only an assistant Manager who quite frankly was rude and unhelpful. We were then (upgraded) to a six berth van without being told or having asked. I am sure this was because there still was no 4 berth available. This was a lot bigger to manoeuvre and more expensive on diesel to run. After a quick briefing from a staff member who proceeded to laugh, joke and tell us “ your day has been worse than mine” we finally headed off. We tried during the day to cancel our booking and take our business elsewhere but were told this wasn’t possible as they would not refund our deposit. We also felt bullied into taking out further insurance only using a credit card which we would be then charged a 2% surcharge when taking your money and then refunding it. We also learned that this is an Australian owned company whose head office is in Australia. On returning and dropping our van back we heard as many disgruntled people as when we were there the week before. Do not go with this company!

Reviewed about 6 years ago