In February 2018 we rented a car from Scotties for a weekend.

The car was NOT what we ordered, told to take car back with same amount of petrol, on the documents it read 1/4 full, CHECK - IT WAS EMPTY. Documents amended immediately. Checked condition and there was more damage than was stated, amended documents. Great weekend, no problems with the car. Returned car and handed over Visa card to have the $3000 hold removed. NOW WE ARE STARTING A LONG AND HORRIBLE JOURNEY. Instead of refunding the hold they put a PURCHASE AGAINST OUR VISA FOR $3000. I checked our visa several weeks latter and was distressed to find the money still on the Visa card. Called Scotties and was told that there had been a mistake and someone would phone me back and the money would be reversed - NEVER HAPPENED. I phoned them back (I have all the dates and conversations written down to verify all this), the man that answered the phone asked Annie Scott if she would take my call, I heard her say - oh, she is ONE of them (I am assuming that there were more than us with incorrect charges to their credit cards), she told the man to put the phone on hold and she would talk to me, he didnt put it on hold, he put the phone down on the desk and left it open and I heard her conversations in the back ground. It appeared to me at the time from listening to her that she was deliberately keeping me waiting. Annie Scott was aggressive, in-polite and obstructive, refusing to return my money, instead telling me to go thru my visa company. I did this and they said she could have reversed the payment immediately and I had to ring her back and give her the chance to do this. I rang her back and she blatantly refused. It has been a long process but the money is back now. She has had a loan of my money and others for months gaining interest. If you are thinking of hiring from this company - BE WARNED - DON'T.

Reviewed about 6 years ago and experienced in February 2018