After being collected from our local collection point, we were told by our driver that the heating wouldn’t be working on the bus, despite it being -2 degrees outside, without being offered any apology

whatsoever. We were then transferred to a different, much older coach after two hours given the freezing temperature inside he coach. The second coach was dated, had no glass roof, no charging points and did not show any films, which we all clearly advertised by Go Orange as being part of their package. Furthermore, given the delays the driver did not stop once on either journey for additional photograph opportunities which were also clearly advertised. I wrote to Go Orange afterwards to complain that I had paid for the services which they had advertised and completely failed to provide me with. The Sales Manager replied stating that it was BookMe’s responsibility for the failure to provide the services and that they would be responsible for issuing a refund. Go Orange clearly advertised extra services and hen failed to provide them to customers, only to blame other booking agents and refuse to refund any element of the trip. Go Orange spoiled what should have been a great experience and failed to acknowledge so, book with another company who will keep to their word.

Reviewed over 6 years ago