Darren
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
TLDR - Save yourself the trouble, look elsewhere, like seriously DONT BOTHER.
Run far away, or before you know, your time and money will run away frm you. This company only knows excuses.
1) Horribly understaffed, made us wait 4hrs. And they couldn't care how slow they worked. The excuses the company has given below show that they don't care either.
2) BEWARE: Full of hidden costs - think you got a bargain? Stress free package more like stress more package, doubles your cost. 4$/day optional breakdown etc service, 75$ to clean your rv, and so much more. Adding in camping ground charges, dont even bother unless you've too much money to throw. Dont forget the "stress more" package doesnt cover 2.5k liability for damages to certain areas, esp the top and btm.
3) Pathetic staff that are impatient esp when it's closing hours (when the reason it's closing hours is causs theyre so slow), and comes up with loads of excuses in the hopes that if you had any concerns or thoughts of compensation, they will be taken out and shot. (See below)
3a) Review of campervan complaints are so badly managed - just hastily dismiss claims by saying a mech checked them (and dont even show it to you - they mightve swapped a model rv for all i know) and it's always working. Yet best part is, many things dont even work.
3b) When shown we were clearly unaware cause not shown properly, irrelevant excuses of "the lady showing you was sick and still came back", "your lack of contacting makes it hard to claim as you didnt do whats reasonable" even though it's EMPHASIZED it's not your fault. A psychological play with words to placade you into forgetting that theyre ever wrong and youre all at fault.
4) You need MAINS POWER TO USE THIS THING, LIKE SERIOUSLY? YOUR DRIVING DIDNT CHARGE THE VAN UP? Only the fridge and lights and water pump runs on battery. Like you can't even charge your damn phone.
5) Dont bother calling. Phone should just be chucked into the dustbin.
Dear Darren
Thank you for taking the time to review Apollo Motorhome Holidays.
We are sorry to read your experience was not up to our usual standards and we would like so get some further detail from you if possible. Our email address is CustomerService@apollocamper.com. We do hope we can address your feedback with the teams at the branch where you picked up.
Best regards
Kate
Kate Obrien