Chanelle
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South Island ▷ Canterbury ▷ Christchurch ▷
Atomic Travel
0.5/5
I booked my bus online and plans had changed and asked for a refund.
They don't do refunds so i paid $70 just for them to say they can't refund it back. Hopeless. Not happy at all I've also had bad experiences on the bus with my 5 year old girl where there is no windows air conditioning doesn't work, to the point she will puke up. Sometimes we don't even get a second break and breaks aren't long enough.
Hi Chanelle,
We are very sorry to hear about your experience - we are all about our travel family and want to look after you! [I can't get your contact details via this review forum] so I could ask you to email info@atomictravel.co.nz with reference "Cam via Rankers.co.nz" plus your booking reference (if you have it) in the subject line, and paste your review above into the email and we will get your money back to you.
Atomic has gone through new direct/management in 2019 and this is not how we wish to look after our customers so will aim to resolve this for you as soon as possible.
Further your issues with service issues, thanks for your feedback here. We're working through service improvements and this is top of our list to resolve.
Warm regards
Cam
atomictravel