The way of displaying the main information about the rate of 0.30 cent extra charge per KM after 200KM is not displayed on the section of Daily Rate of the website, not advised by CSR nor highlighted

on the confirmation email/paper contract.

I believe these days every company highlights the crucial information (at least the cost) so customers are aware of it. Everyone knows all the info will be in the long contract which is good to read word by word from top to bottom, however, practically I believe when someone is in the queue in the rental office no one will let the queue build-up and ask a representative to wait until reading the whole contract before signing it (* this is not a contract to buy a house in NZ). Generally, in such case, the representative either advise about the main points like charges or it should be highlighted on the website in Daily Rate section. Also, If the CSR has time to inspect every dent in the car and spot in on the contract paper, I am not convinced saying you don't have time to advise such important info for a customer and just tell that you should have read the whole contract after you charge them through credit card.

I know my mistake was not reading the whole contract when I was in front of the counter before signing it. But, I still think if there is such an important condition about the charges, a company should find an easier and quicker way to convey it to a tourist and anyone in general rather than just saying you should have read the whole contract and it's there somewhere.

Reviewed over 6 years ago