It was a complete waste of time booking transport with this company.

I can not understand how they could get it so wrong. I had booked and pre-paid our trip, with an additional cost for the driver to be waiting inside the terminal with a sign with our name on it. One of our group is disabled so our arrival needed to be as seamless as possible.

On arrival, no driver was there to meet us, no-one answered the phone when we tried to find out what was happening, no bus anywhere outside. It was as if no booking had ever been made.

A driver from another company was aware of our dilemma and tried to assist by phoning through to Super shuttle on our behalf but was frustrated because he could not get through either.

We eventually spotted a Super shuttle driver picking up some other people waiting outside (not a pre-booked group), he made a couple of phone calls and 50 minutes later a bus arrived from the city. No explanation given.

A disappointing start to our trip to NZ and we will never use Super Shuttle again. Zero out of ten.

Reviewed over 6 years ago