I ordered a shuttle for Thursday from my partners house to the airport.

I was waiting outside the house and the Shuttle didn't show up. The driver called me and said they were running late so I waited another 30 minutes before I called the driver back. The driver then told me there was a mistake and to speak to owner or boss - which I did - I then called owner who put me on hold before repeatedly telling me that the shuttle was waiting for me for some time outside the house even though I had been waiting for 40 minutes outside with my partner. He continued to tell me this, which to be honest only made me angrier. The owner offered for me to get picked up by a shuttle at 3.30 (when the next round was going) however that would have made me late as I needed to be at the airport at 3.45 in order to make my flight for a funeral up north.

I had to get a taxi other wise I would have missed my flight, which then cost me $100 and I have the receipt and proof of call times to prove it.

Second time they have screwed me and my partner over.

Unacceptable.

Reviewed over 6 years ago