Harriet
North Island ▷ Auckland Region ▷ Auckland ▷
1.0/5
I'd just say beware of this company.
Booking process was mostly fine, then apparently something in their system duplicated so they tried to charge us TWICE the amount.. An email pretty much sorted this out.
It's the lowest price you'll get for any campervan hire but you really do get what you pay for.. Not great facilities, dirty, cracked windscreen that wasn't fixed etc. Don't get me wrong everyone who we dealt with was really friendly and chilled and thankfully we didn't have any problems with the camper during the time we drove it around NZ.
The MAIN problem with this company was when we dropped off the camper. The lady inspected it and everything was fine and she signed us off. We had even vacuumed and cleaned it to the point where it was cleaner than when we picked it up. It was when we returned to the UK and after about a month and a bit, I tried to contact them about the bond money, which was written in their agreement that they would return it within a certain time limit. They then responded by saying we had CRACKED the windscreen and got some random fine somewhere, so deducted that automatically from our bond money without even contacting us about it. No document or evidence or invoice. Luckily I had paid through my credit card so opened up a dispute with them. The window was cracked before us, so they must've charged the last person who was responsible but didn't bother to fix it!! After about a month, they changed tactics and made up a completely new lie to try and charge us for it. Eventually we got the full refund back.
Basically, just be careful of this company. The price is decent if you don't care about luxury or sleeping comfy for your trip etc. But it seems they are keen to try and scam people out of their bond money by making up things.