Donna Genet
North Island ▷ Wellington Region ▷ Otaki ▷
0.5/5
If you are wanting a beautiful stress-free wedding, please do not do it here!
My son and daughter-in-law fell in love with the gardens and scenery, unfortunately they should have read the reviews before booking this establishment.
The Owners are rude, disorganised and argumentative, they accept no responsibility for their mistakes and will lay all the blame on you, they double book accommodation, demand payment in full prior for the event which, I understand for catering but for a bar tab you haven’t used yet? When we inquired on the balance of the bar tab they can’t tell you because they are too busy talking about you openly in front of anyone that will listen and yes, they were not nice comments which is disgraceful customer service. They are very good at double charging and adding on additional extras you know nothing about - then blame you for not receiving there emails that were never sent.
In regards to the accommodation, I would not book my dog into this place, it is dirty, rundown and smells like mould and if you are really lucky has the added extra of either mice poo in your bedding or damp wet sheets.
A week on from the wedding we are still waiting for an itemised account of what was spent on the bar and I don't believe we will ever receive one. Please do not waste your money on this place.