We hired a standard Toyota Hiace campervan for 33 nights North and South Island.

The van was 16 years old and had done 260,000km before we started however it worked the entire trip and no flat tyres. The layout wasn't as pictured on the website however we placed our cases on the front seats when sleeping and kept the bed made up the entire trip. The good thing was that there was no signage on the van so many people assumed we were local. The poor score is because little things in the van needed improving. One of the burners on the stove didn't light without rolling a face washer and placing it underneath the knob to depress it. This is obviously a problem with Graham showing us how to do this with the face washer.. One of the chairs was broken and the torch did not work without buying a new battery. The portable toilet which we didn't use had not been cleaned properly from a previous user. One of the USB ports didn't work and the radio was so poor we didn't use it. The hose was split and we had to buy an attachment to get it to work. I had emailed Susan before the trip asking for 2 extra towels which she agreed to. Graham voiced his unhappiness in us having the 4 dollar towels as he wouldn't get them back as we were dropping the van off in Christchurch. Susan said Graham would help us with the itinerary but then said we would have to work it out for ourselves. This was most unhelpful. We have hired campervans previously that have been kitted out much better inside so I guess we expected better. Despite this we met people that had hired from other companies and their vans had broken down.

Reviewed almost 6 years ago and experienced in December 2018