Thanks for your review Terry - this is disappointing to hear. We are a budget backpacker company and we don't misrepresent ourselves, the age of the vans is detailed on our site. This age/kms is pretty standard throughout a backpacker oriented fleet in NZ. We note that you hired a Standard Escape - we do have the Self Contained Escape vans which are all 2008-2013 models, they are a bit more expensive to hire but if you are after a newer model vehicle they are the way to go. We do detail that all the vans are 2.0L petrol engines also, little unfair to compare to a (Dodge I assume?) Ram - I'd say that's a much larger engined vehicle? We've checked our return paperwork and the prior hire to yours passed no comment on the vans power. It has been out on another hire post your return (and driven by our team) and no comments were made regarding the power either. It has been a hot summer so if the ice has melted quickly in the chilly bin (again we do detail that is a chilly bin in the van, not a fridge) we can only put it down to the very hot weather. We don't operate fridges as the vans have a single battery system and to do so would mean using the 12V cigarette lighter outlet. We did this around 8-9years ago and the amount of flat battery telephone calls we received from clients that forgot to unplug it when the engine wasnt running meant we decided it wasn't a viable option for us.

Cheers

Jolly Roger

Escape