Hi John,

Thank you for your review. It is concerning to hear that sleeping bags were not included with your campervan. All living equipment including bedding is included standard with an Apollo rental. Although vehicles do undergo a quality control process, if items are accidentally left out our team will happily supply them on request.

You are correct in saying that there is no refund for returning the gas bottle full - we do supply the gas bottle full, and encourage clients to return their vehicle with an empty bottle.

With regards to our liability options, while our standard liability is as per most rental companies, we do appreciate that this is a significant amount for most travellers. For this reason, we offer two liability reduction options for your peace of mind.

It is our policy to perform a detailed inspection of all rental vehicles before they leave the branch, and we do require that customers sign a condition report on pick-up to ensure any existing damage has been acknowledged. We pride ourselves on offering quality vehicles at great rates, and try to make our terms and conditions accessible and easy to understand.

We are happy to assist with any other questions you may have, so please feel free to contact our team at your convenience info@apollocamper.com.

Kind regards,

Apollo Customer Service Team