Kelly Babb
North Island ▷ Auckland Region ▷ Auckland ▷
4.5/5
Kiwi Autohomes is a great company to go with!
I did a lot of research on companies and was very pleased my with choice. They offered great customer service. Alister was our contact throughout the trip and he is such a kind man. He let us use his personal car to go get groceries as there was a mixup with our van, he also answered our phone calls at any hour of the day. He always went over and above, including a ride to the airport at the end of our trip.
The only reason we are going with a 9 instead of a 10, is because of lack of communication once the van was booked. I had to send numerous follow up emails. There was also a mix up with our automatic van, they only had manuals available when we arrived. We reminded them we had it in writing that we would receive an automatic van, they made it happen... but I had to push pretty hard and they didn't seem very happy about that.
The van itself was great. No issues, very clean when we picked it up. Very simple to empty the toilet and empty the grey water.
Overall, we highly recommend this company! If you're looking for a small company with personal campervan booking experience... go with Kiwi Autohomes! You won't regret it.